Effective Intake Process for Revenue Cycle Management

Overview

The demand for home and community-based care will grow as more elderly populations prefer to age at home. Even with the growth, home healthcare providers will continue to face significant headwinds. The labor shortage will continue to be a considerable challenge. In addition, labor shortage, wage growth, and inflation will pose additional challenges for home care agencies. Reimbursement cuts and other regulatory requirements will also pressure agencies' bottom line.

Effective Revenue Cycle Management will improve cash flow and enable home care agencies to meet the ongoing challenges. Contrary to the perception that Revenue Cycle Management starts after billing, it begins at intake and continues through authorization, scheduling, billing, and collections

Effective Intake Process plays an outsized role in Revenue Cycle Management. Collecting timely and accurate information at the point of referral and intake will help Home Care Agencies to reduce denied claims and improve reimbursement time and cash flow. Home Care Agencies must leverage technology and integrated intelligent automation to improve intake efficiency and enable their staff to do more with less. Improving cash flow will help agencies continue providing quality care and improve patient and employee satisfaction.

In this blog, we will discuss some of the critical features of Home Care software to improve the Intake process and Revenue Cycle Management.

Key Features for Effective Intake Process to Improve RCM

Home Care Agencies, especially Private Duty Nursing and Non-Medical agencies, face unique challenges in meeting disparate, complex, and constantly changing billing requirements.

ONE PATIENT, MULTIPLE SERVICES

The ability to provide one or more home-based services under ONE patient record will significantly improve the intake process for a home care agency. Keeping one patient record for all services will eliminate duplicate data entry and reduce errors and inconsistencies between multiple records for the same patient. A consolidated view of financial records will improve billing and collections for all services.

Collecting as much information as possible during the referral process will ease the burden on the intake staff when a referral is admitted for care. Converting a referral to an admission should retain all the information collected during the referral process.

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