Care Providers of Minnesota's 72nd Convention & Exposition—Exploring Opportunities

NOVEMBER 9-18, 2020

BONUS ARCHIVED DATES: NOVEMBER 19-DECEMBER 4

NEW WAYS TO LEARN AND NETWORK CARE PROVIDERS OF MINNESOTA’S VIRTUAL CONVENTION & EXPOSITION

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#CPMCON20

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M O R E AT L O T U S P H A R M A C Y. C O M

WELCOME TO THE 72nd ANNUAL CONVENTION & EXPOSITION

WELCOME It’s full speed ahead as we explore new ways to learn and network at our annual convention & exposition. As this is a new experience for all of us, we wanted to highlight a few key reasons why we are so excited to bring you this virtual event.

First, we are making the convention & exposition extremely easy to “attend.” Our convention & exposition will be rolled out over a four-week period! This expanded time frame allows you to experience the convention when it is most convenient for you—while at the same time, continuing with options that make it feel like we are all together.

During our first week—November 9-13—six new learning sessions will be rolled out each day—including real-time Q & A with the presenters. These sessions* are recorded so you can access them for weeks—just think, you don’t need to miss out on any of the sessions.

Think of it—four weeks of timely education, access to vendors and products, opportunities to network, three sensational and inspiring keynotes…and more. Add to this—no travel time, no concerns about the weather, or waiting in lines for food. All that’s missing is you—so sign up now at www.careproviders.org/convention.

It’s going to be a wonderful experience that will bring us all together to learn, to explore opportunities, and to navigate into the future—while staying safe.

We look forward to seeing you—online—for Care Providers of Minnesota’s Virtual Convention & Exposition.

The second week—November 16–18—features our LIVE premium days—with three keynote speakers, roundtable discussion groups, special exposition-only time, plus two additional live learning sessions presented each day.

Then, as an added bonus—November 19-December 4— convention attendees will have access to our entire* convention archived library. This means that if you missed a session or two, you will have access to every single one of our sessions, 24/7.

But—what about the exhibitors? Well, with our virtual platform, it’s easy to visit exhibitors and to check out their new products and services. And during premium days, there will be designated times when vendors will be available to chat, as well as arrange for specific times to “meet” with a vendor. There will also be scavenger hunts (with four $100 prizes) that can be played weekly when you visit a certain number of exhibitors.

Paula Rocheleau, Chair, Board of Directors Care Providers of Minnesota

Patti Cullen, CAE, President/CEO Care Providers of Minnesota

*a few of the sessions may only be available for a 24-hour period

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

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care providers of minnesota 72ND convention & exposition

CONTENTS Virtual code of conduct.................................................................................... 3 Registration...................................................................................................... 4 Roundtable discussions .................................................................................. 4 Continuing education...................................................................................... 5 Learning sessions: November 9-13........................................................... 7–12 Live learning sessions: November 16-18................................................13–18 Care Providers of Minnesota award recipients...................................... 21–22 Care Providers of Minnesota Foundation Leading4Life.............................. 24 National Quality Award recipients............................................................... 25 Exhibitors....................................................................................................... 28 Session presenters.................................................................................. 29-41

Virtual code of conduct Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for all program participants and CPM staff. This policy applies to all CPM meetingrelated events, including those sponsored by organizations other than CPM but held in conjunction with CPM events, on public or private platforms.

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All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, CPM staff members, service providers, and all others are expected to abide by this virtual programs code of conduct.

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CPM has zero-tolerance for any form of discrimination or harassment. If you experience harassment or hear of any incidents of unacceptable behavior, CPM asks that you inform Nancy McCoy, Director of Office Management, at nmccoy@careproviders.org or (952) 851-2481 so that we can take the appropriate action.

Unacceptable behavior includes, but is not limited to: • Harassment, intimidation, or discrimination in any form.

• Verbal abuse of any attendee, speaker, volunteer, exhibitor, CPM staff member, service provider, or other meeting guest.

Examples of verbal abuse include but are not limited to verbal comments related to gender, sexual orientation, disability, physical appearance, body image, race, religion, or national origin.

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• •

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Vulgar, obscene, or profane language, such as swearing, name-calling, insults, or socially unacceptable language.

Inappropriate use of nudity and/or sexual images in public spaces or in presentations.

Threatening or stalking any attendee, speaker, volunteer, exhibitor, CPM staff member, service provider, or other meeting guest.

Disruption of presentations during sessions, in the exhibit hall, or at other events organized by CPM throughout the virtual meeting. All participants must comply with the instructions of the moderator and any CPM virtual event staff.

Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. CPM reserves the right to remove such messages and potentially ban sources of those solicitations.

Participants must not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space.

CPM reserves the right to take any action deemed necessary and appropriate in response to any incident of unacceptable behavior, including immediate removal from the meeting without warning or refund. CPM reserves the right to prohibit attendance at any future meeting, virtually or in person.

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

care providers of minnesota | exploring opportunities

GENERAL INFORMATION A virtual experience

While we wish we were gathering in person, we are very excited to bring this virtual experience to Care Providers of Minnesota convention attendees. You have 39 hours of high-quality education on current and cutting-edge topics, dynamic live presentations, three thoughtprovoking keynotes, roundtable discussions, and valued business partners highlighting services and products in the exposition.

So, you are wondering how a virtual convention and exposition works…

After you register, you will receive an email from notifications@mail.thoughtindustries.com; this email includes the link to the virtual convention platform. You will create a password for the virtual convention (your username is the email you registered with). Once you have created a password, you can access the virtual platform.

While education sessions and the exposition will not be available until November 9, you can review the offered education, schedule of events, and start building your personal convention experience.

Each education event will have its own page including title, description, learning objectives, speaker bios—and once released—access to sessions and handouts.

When you see a session you wish to attend, add it to your dashboard. You can create a one-stop screen on your dashboard with your selected sessions and roundtables.

On your dashboard, you will be able to join the event when it starts.

• November 9-13: Six new learning sessions rolled out each day with LIVE Q & A with the presenters.

Exposition opens.

• November 16-18: LIVE premium days with keynotes, education sessions, roundtable discussions, and LIVE interaction with valued business partners in the exposition.

• November 19-December 4: BONUS access to the convention on-demand library.

Registration

First, make sure you have your Care Providers of Minnesota username and password; you will need it to register online.

Don’t know your login? Go to: careproviders.org/Loginhelp.

Unlike previous years where organizations registered as a unit, this year, each person must register separately.

Register at www.careproviders.org/convention

Cost:

• Care Providers of Minnesota member rate: $295 per member registrant, including CEUs • Prospective member rate: $425 per prospective member registrant, including CEUs • Student & government rate: $75 per student/ government registrant, no CEUs

Will there be technical help?

Yes, there will be technical help on the virtual platform, plus, Care Providers of Minnesota will have a convention concierge to answer your questions and guide you through this new experience.

What do I need?

Computer with audio and high-speed internet. A web camera and microphone will be helpful to connect with your colleagues in roundtable discussions and valued business partners conversations.

CANCELLATION/NO-SHOW POLICY Care Providers of Minnesota 2020 Virtual Convention & Exposition registrant cancellation/no-show policy: Cancellations and no-shows will receive access to all convention archived recordings, handouts, and the exposition until December 4, 2020. Convention registrants may earn CEUs until December 4, 2020.

Roundtable Discussions While we cannot be together in person and have dynamic conversations with our colleagues on a topic, this year’s event will still offer the opportunity to connect with one another through roundtable discussions.

Roundtable discussions are informal, virtual gatherings focused on a topic. While each group will have a moderator, there is no formal presentation, it is a sharing of best practices, questions—and hopefully a few answers—feedback, comments, and making connections.

Join your colleagues for lively and stimulating discussions Monday, November 16-Wednesday, November 18—the LIVE convention days—at 10:30 AM. (See pages 13, 15, and 17 for discussion topics.)

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

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general information

CONTINUING EDUCATION Care Providers of Minnesota is pleased to offer accredited continuing profession education. Education attendance is tracked by the virtual convention platform. To receive credit for your attendance, you must attend at least 30 minutes of a session—credit is rounded down to the quarter hour—and complete a session evaluation. Care Providers of Minnesota will add the CEUs earned at convention to your Care Providers of Minnesota user profile from where you can print certificates and reports.

Minnesota Board of Nursing Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes. Convention offers nurses a maximum of 39 contact hours.

Visit careproviders.org and log in with your username and password. Use the sign-in box in the upper right corner. Go to your profile by clicking on your name in the upper right corner. Click on the My CEUs tab, where you can print off certificates and reports.

Minnesota Board of Social Work Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE provider approval number: CEP-52.

Don’t know your login? Go to careproviders.org/Loginhelp.

Minnesota Board of Executives for Long-Term Care Services & Supports Application for continuing education credit for all sessions, including 60 minutes of the keynote and other live sessions, will be made through the Minnesota Board of Executives for Long-Term Care Services & Supports (formerly known as Minnesota Board of Examiners for Nursing Home Administrators) for a maximum 39 clock hours.

Housing managers Many sessions are designed to fulfill the 30-hour housing with services manager continuing education requirement.

Other disciplines All other disciplines are encouraged to keep track of their attendance and submit them for CE credit to the appropriate agency for their discipline.

Gratitude with all the best attitude ~ THANK YOU to the Seasons Team!

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

Accura

WHERE WE ARE...

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H E A LT H C A R E

3+

of Minnesota

Skilled Nursing Community

(Transitional Care & Long-Term Care)

5

Secure Memory Care

7+

Independent Living Community

2

Assisted Living Community

k n a h t o u, y ACCURA HEALTHCARE HEROES!

6

1+

1

GRAND MEADOW

3

KARLSTAD

5

SAUK RAPIDS

7

WAITE PARK

1

Grand Meadow Senior Living 210 East Grand Avenue Grand Meadow, Minnesota 55936 www.grandmeadowseniorliving.com (507) 754.5212

3

Karlstad Senior Living 304 Washington Avenue West Karlstad, Minnesota 56732 www. karlstadseniorliving.com (218) 436.2161

5

Ridgeview Place Senior Living 1009 10th Avenue North East Sauk Rapids, Minnesota 56379 www. ridgeviewseniorliving.com (320) 251.5228

7

2

INVER GROVE HEIGHTS

4

MABEL

6

TRACY

Sterling Park Commons & Park Gardens 35 1st Avenue North Waite Park, Minnesota 56387 www. sterlingparkseniorliving.com (320) 257.4920

4

Green Lea Senior Living 115 Lyndale Street North Mabel, Minnesota 55954 www. greenleaseniorliving.com (507) 493.5436

7

Sterling Park Senior Living 142 1st Street North Waite Park, Minnesota 56387 www. sterlingparkseniorliving.com (320) 252.9595

Woodlyn Heights Senior Living 2060 Upper 55th Street East Inver Grove Heights, Minnesota 55077 www. woodlynheights.com (651) 451.1881

4+

Prairie View Senior Living 250 5th Street East Tracy, Minnesota 56175 www. prairieviewseniorliving.com (507) 629.3331

www.accura.healthcare . . . partners in care, family for life

MONDAY, NOVEMBER 9, 2020 | learning sessions with live q & a LEADERSHIP: BEYOND COVID-19— IGNITE THE PASSION WITHIN Lead. Inspire. Action. COVID-19 has challenged our leadership abilities, forcing agility and creativity in a very regulated world! We know that leading in today’s healthcare world requires an energy that focuses on creative engagement and inspiring collaboration within an organization. This presentation will provide participants with key strategies to form building blocks of a cohesive team, appreciating knowledge, skills, and abilities of others.

Ms. Lisa Thomson, BA, LNHA, HSE, Chief Marketing & Strategy Officer, Pathway Health

LIVE Q & A

9:15 AM

Target Audience: All Audiences

THE TOILET PAPER WAS THE LEAST OF OUR WORRIES! All environments have their share of challenges and stressors. In the healthcare profession, we have significant exposure to occupational stress, including long-hours, high expectations, regulatory requirements, and other challenges. These challenges have exacerbated since COVID-19. Join us for a presentation on stress reactions and interventions to mitigate stress. A self-care exercise will help identify individual stressors and how to choose practical stress reduction activities.

Ms. Lores Vlaminck, RN, BSN, MA, CHPN, Nurse Consultant, Lores Consulting, LLC

LIVE Q & A

10:45 AM

Target Audience: All Audiences

CALLING DR. BOMBAY, COME RIGHT AWAY. WAIT, NO. CALL DR. WEED INSTEAD The state legalization of medical marijuana created several questions for long-term care providers. What is the typical medical diagnosis for use and what is the quality of life impact are two examples. In addition, providers must develop a medical marijuana use policy, and determine how to manage prescribed vs. illegal use. This session will provide insight in addressing marijuana use and educating staff, residents, and family.

Ms. Lisa Bahr, RN, NHA, Zellner Senior Health Consulting, LLC Dr. Tonjia M. Dye, EdD, MSN, MBA, RN, PHN, Zellner Senior Health Consulting, LLC Dr. Adam J. Locketz, MD, DABPMR, CLCP, Timewise Medical Ms. Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC (MODERATOR)

LIVE Q & A

PREVENTING FALLS This session will discuss intrinsic and extrinsic factors that place residents at risk for falls. This session will discuss how to set up a safe environment and address physical factors that place residents at risk.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, President, Senior Providers Resource, LLC

LIVE Q & A

1:45 PM

Target Audience: All Audiences

SENIOR LIVING MARKETING GOT A CRISIS OVERHAUL Long-term care providers continue to confront unprecedented challenges triggered by the coronavirus pandemic. Consumers have also been affected greatly

by COVID-19—many are working remotely and spending hours online. Previous long-term care marketing efforts may not be possible with new safety protocols. In this session, explore how the COVID-19 pandemic has shaped and continues to shape senior living marketing, and gain strategies for effective new marketing efforts.

Mr. Doug Anderson, Vice President of Marketing, New Perspective Senior Living

LIVE Q & A 3:15 PM Target Audience: All Audiences

HOW TO ATTRACT, RECRUIT & RETAIN GREAT EMPLOYEES Attracting and keeping talented employees is the most critical activity in organization success. Mario Rodriguez will explain what he has learned from research and case studies from helping organizations hire and keep the best talent. He will help audience members understand the critical components of creating a culture that empowers its employees and attracts the best talent. Also discussed is how to create hiring processes that weed out the pretenders to help you get to the best candidates.

Mr. Mario Rodriguez, MS, Leadership Consultant, Integrated Leadership Systems

LIVE Q & A

4:45 PM

Target Audience: All Audiences

12:15 PM

Target Audience: All Audiences

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

tuesDAY, NOVEMBER 10, 2020 | learning sessions with live q & a MAINTAINING ALIGNMENT WITH MISSION DURING CHALLENGING TIMES We are living in trying times; no one has experienced anything of this magnitude before, and long-term care providers have been affected especially hard. During a crisis, organizations either pull together or pull apart. When organizations pull apart, it’s often because stakeholders have lost sight of a unifying mission. Senior leaders need to make sure that people throughout the organization do not lose sight of its mission and transform priorities, teams, and workplaces to face the challenges that are here-andnow and prepare for new and emergent urgencies.

Mr. Paul Grizzell, President & Performance Excellence Coach, Core Values Partners, Inc.

LIVE Q & A

9:00 AM

Target Audience: All Audiences

ASSISTED LIVING DIRECTOR LICENSURE—CURRENT STATUS Receive an update on the current licensing status of the assisted living director. Bullet topics will be developed closer to the date, after session, and after rules are closed.

Mr. Randy D. Snyder, LNHA, Executive Director, Board of Executives for Long-Term Services & Supports (BELTSS)

LIVE Q & A

1:30 PM

Target Audience: Senior Housing, Assisted Living & Home Care

WHY HOSPICE? A PERSONAL STORY This session illustrates the journey into hospice of Dr. Andrew Mayo. It is just one of the many stories that people who are drawn into hospice experience. It reflects on a personal journey, as well as some of the indicators and the philosophy of hospice. It delves into what is meaningful and impactful in hospice and in life.

PREVENTING PRESSURE INJURIES, WEIGHT LOSS & DEHYDRATION

Dr. Andrew Mayo, Chief Medical Officer, St. Croix Hospice, LLC

Keeping your residents safe from being exposed to COVID-19 or flu season could have unintended side effects.

Due to the isolation and lack of activities, residents are at higher risk for not only pressure injuries, but for weight loss and dehydration. This session will look at how to prevent these negative outcomes.

Target Audience: All Audiences

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, President, Senior Providers Resource, LLC

LIVE Q & A

10:30 AM

Target Audience: All Audiences

WHEN STAFFING CHALLENGES TAKE A 180 This session will help you look at how you have traditionally approached staffing and retention challenges and how you can improve your hiring practice with a holistic and data-driven approach.

LIVE Q & A

3:00 PM

BEHAVIORAL ISSUES—TIPS TO DEAL WITH DIFFICULT RESIDENTS This session will review your rights, obligations, and strategies for managing residents with difficult behaviors.

Discussion will include provider’s obligations, required discharge/eviction planning, case scenarios, and offer strategies in an effort to successfully correct unwanted behavior issues and, if necessary, safely discharge a resident.

Ms. Rebecca K. Coffin, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Kelsey Nelson, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

LIVE Q & A

4:30 PM

Target Audience: All Audiences

Ms. Debi Damas, RN, Senior Product Manager, Prime Care Technologies

LIVE Q & A

12:00 PM

Target Audience: All Audiences

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

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Heroes work here.

Thank you for your incredible dedication and courage to provide care and services throughout the tenacious COVID-19 outbreak.

Your tireless efforts were not only brave, but awe-inspiring!

On behalf of the residents, families, and neighbors of North Ridge Health and Rehab— We Appreciate You!

northridgehealthandrehab.com

wednesDAY, NOVEMBER 11, 2020 | learning sessions with live q & a PREPARATION & IMPLEMENTATION OF THE INFECTION PREVENTION & CONTROL PROGRAM DURING THE COVID-19 PANDEMIC Join us for this fast-paced, information-packed webinar that provides an overview of key federal guidance from CMS and CDC that can be utilized for system implementation. This presentation will also provide the participant with key leadership strategies to implement, as well as operationalize new guidance for quality and compliance.

Ms. Susan LaGrange, RN, BSN, LNHA, Director of Education, Pathway Health

LIVE Q & A

9:00 AM

Target Audience: All Audiences

ADMISSIONS & THE BOTTOM LINE*

COVID-19—UNITING OPERATIONS & DESIGN FOR A SAFER FACILITY The pace of virus occurrence in the US has increased exponentially over the past 20 years. Actions taken today in the design of your communities’ physical environments will impact the lives of your residents and staff—and likely your financial viability. Listen to a panel of experts share how operational practices, conjoined with architecture, technology, product selection, and HVAC system strategies, can support your operations in creating a safer environment today and into the future.

Mr. Jake Connor, PE, Senior Project Manager, Modus Engineering Mr. Duane Helwig, VP Design, Partner, Community Living Solutions Mr. Dan Strittmater, Vice President of Operations, Monarch Healthcare Management Mr. John L. Huhn, Director of Business Development, Community Living Solutions (MODERATOR)

LIVE Q & A

1:30 PM

Many skilled nursing facilities suffer from rising account receivables. This presentation will discuss how the admissions process impacts the bottom line.

Target Audience: All Audiences

Ms. Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc

LET’S GET BACK TO QUALITY DATA & OUTCOMES

LIVE Q & A

Target Audience: Skilled Nursing/Nursing Facility * access for one-day only

This engaging session will refocus skilled nursing facility providers on quality data use for positive resident outcomes. Participants will develop an action plan for quality improvement implementation when they return to their organizations.

BUILDING FOR SUCCESS: EFFICIENCY & LEADERSHIP

Ms. Karolee K. Alexander, RN, RAC-CT, Director of Clinical & Reimbursement Consulting, Pathway Health

Are you looking to improve your team’s performance and reduce stress? Effective management of the core pillars of your team is crucial to improving individual and overall performance. In this session, we will discuss how people and processes are central to your team’s success and how you can effectively manage them. Discover how you can build a successful team and add value to individual team members.

LIVE Q & A

10:30 AM

Mr. Ayodeji Oyebola, Founder, Emmright Business Management & Consulting Services

LIVE Q & A

12:00 PM

Target Audience: All Audiences

3:00 PM

Target Audience: Skilled Nursing/Nursing Facility

IDR & IIDR: A PROVIDER’S APPEAL ROADMAP This session is an overview of the Informal Dispute Resolution (IDR) and the Independent Informal Dispute Resolution (IIDR) processes. We will discuss the differences between the IDR and the IIDR, timing considerations, appeal rights, and the most common deficiencies (tags).

We will use hypothetical scenarios to create a practical roadmap to help providers identify winning strategies and prepare for the appeal.

Ms. Jennifer Z. Bernstein, Paralegal, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Kelsey Nelson, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

LIVE Q & A

4:30 PM

Target Audience: All Audiences

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

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thursDAY, NOVEMBER 12, 2020 | learning sessions with live q & a DEVELOPING THE CHARGE NURSE LEADER

FOODSERVICE ACCOUNTING— COUNTS, COSTS & PROJECTIONS

This presentation will address strategies for building a team of situationally-aware supervisors and charge nurses. Facilitated discussion will include charge nurse core competencies; resident and family “messaging” when faced with difficult questions and unplanned situations; mentoring a new team member; coaching the underperforming team member; critical thinking as a daily work practice; and communication strategies to optimize team performance and resident safety.

Foodservice is one of the largest spends in a senior living operation. Understanding how to plan and minimize that spend is vital to success. We will break down the ways to capture counts, identify the line items to include in a budget, and create a spreadsheet for analyzing costs and making projections. Together we will demystify foodservice accounting.

Ms. Cynthia Siders, Executive Healthcare Consultant, Vaaler Insurance, Inc.

LIVE Q & A

LIVE Q & A

9:00 AM

Ms. Dawn Nickleson, CDM, Owner, Passion for Dining & Nutrition Mr. Patrick Nickleson, Chef, Owner, Passion for Dining & Nutrition

1:30 PM

Target Audience: All Audiences

Target Audience: Skilled Nursing/Nursing Facility

TERMINATING HOUSING NOW AS A HWS ESTABLISHMENT & IN THE FUTURE AS A LICENSED AL FACILITY The process for terminating housing services will be changing significantly once the new assisted living law becomes effective in August 2021. Today, housing terminations fall under the Minnesota landlord–tenant law.

Will this still be the case once the assisted living law goes into effect? This session will address how providers can terminate their housing relationships today, how that will change under the new assisted living law, and how housing terminations may be impacted by service issues. A housing provider’s obligations when terminating a relationship with a tenant/resident will be discussed, as will a variety of scenarios, including when a tenant stays after healthrelated services end.

Ms. Michelle R. Klegon, Attorney, Klegon Law Office, Ltd.

LIVE Q & A

10:30 AM

Target Audience: Senior Housing, Assisted Living & Home Care

CRITICAL LABOR & EMPLOYMENT RECOMMENDATIONS FOR PROVIDERS This session will provide a practical update and specific recommendations regarding actions employers must take in view of quickly and significantly changing labor and employment laws and regulations which affect longterm care facilities. Topics will include critical labor law developments and important developments with respect to employees with legally-protected characteristics.

RESOLVE AR ISSUES WITH MEDICAL ASSISTANCE: PROVIDER EDITION This session is an overview of Medical Assistance and the impact of these applications on facilities. We will discuss strategies to safeguard payment via eligibility approval including: (1) obtaining necessary documentation at the start; (2) monitoring pending applications; (3) assistance to applicants to prevent unnecessary denials; and (4) how to work with county caseworkers for favorable eligibility determinations.

Ms. Jennifer Z. Bernstein, Paralegal, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Kelsey Nelson, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

LIVE Q & A

3:00 PM

Target Audience: All Audiences

VULNERABLE ADULT REPORTING & MANAGING FACILITY RISKS Bad things happen, it’s how you manage through them that counts. This session provides insight and strategies on reporting, managing risks, and avoiding on-site investigations.

Ms. Lynn Fossen, RN, VP Strategic Solutions Consulting, Advanced Health Institute (AHI)

LIVE Q & A

4:30 PM

Target Audience: All Audiences

Mr. Robert C. Castle, Partner, Labor & Employment, Fox Rothschild LLP Ms. Jenny Fuller, Associate Attorney, Fox Rothschild LLP Ms. Elizabeth A. Patton, Attorney, Fox Rothschild LLP

LIVE Q & A

12:00 PM

Target Audience: All Audiences

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

FriDAY, NOVEMBER 13, 2020 | learning sessions with live q & a DRUG DIVERSION: FROM PREVENTION TO ACTION

MANAGING LITIGATION & REGULATORY RISKS IN A PANDEMIC

This session will do a deep dive into the risks and signs of potential drug diversion, as well as tips and tricks for identifying diversion early. We will also discuss necessary areas of action and reporting to ensure compliance.

While organizational leaders have appropriately prioritized health and safety and keeping doors open during the pandemic, the risk for litigation and regulatory action is also heightened. This session will identify the key litigation and regulatory risks arising from actions in the midst of COVID-19, what providers can to do mitigate them, and what to do if you are contacted by a regulator or served with a lawsuit.

Ms. Shannon Gavin, RN Project Manager, Zellner Senior Health Consulting, LLC Ms. Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC

LIVE Q & A

9:00 AM

Target Audience: All Audiences

Ms. Sarah Duniway, Attorney, Lathrop GPM LLP Mr. Gregory Merz, Attorney, Lathrop GPM LLP

LIVE Q & A

1:30 PM

Target Audience: All Audiences

UNDERSTANDING DEMENTIA-RELATED PSYCHOSIS: DEMENTIA-RELATED HALLUCINATIONS & DELUSIONS This session will provide an overview of hallucinations and delusions associated with dementia-related psychosis with a focus on understanding the prevalence, impact, and proposed neurobiology of hallucinations and delusions across the dementias. Dr. Grossberg will also discuss the significant, unmet medical need for people experiencing dementia-related psychosis.

Dr. George T. Grossberg, MD, Saint Louis University School of Medicine, MO

LIVE Q & A

10:30 AM

Target Audience: All Audiences

TRAUMA-INFORMED CARE FOR RESIDENTS & STAFF Recognize how past traumatic events in individuals’ lives can influence residents receiving care and caregivers providing the care. Discuss components of a traumainformed approach for both residents and staff. Identify regulatory guidelines related to trauma-informed care and implementation needs for providers to mitigate risk for residents, staff, and organizations.

Ms. Jane Danner, MA LSW, Director of Resident Engagement & Development, Volunteers of America National Services Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC

LIVE Q & A

NEW APPROACHES TO ACTIVITIES WITH SOCIAL DISTANCING Are the staff and residents at your facility yearning for precedented times? Some normalcy, connection, and engagement? This session will cover practical tips and techniques to providing enriching, socially-distanced programming. We will discuss how to meet the needs of our residents while maintaining optimum infection control and safety.

Ms. Kendra Willey, MA, RD, LD, RYT, Wellness Resource & QAPI Coordinator, Good Samaritan Society-Specialty Care Community

LIVE Q & A

12:00 PM

Target Audience: All Audiences

3:00 PM

Target Audience: All Audiences

DIFFICULT CONVERSATIONS—FROM PERFORMANCE TO TERMINATION This session will focus on tips to help leaders manage difficult conversations with their staff, including managing personal bias, and how to best prepare for potential negative communication and turn a difficult conversation into a positive outcome.

Ms. Irmadene Hanson, CEO & Founder, Magnify Your Influence

LIVE Q & A

4:30 PM

Target Audience: All Audiences

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MONDAY, NOVEMBER 16, 2020

it’s LIVE 9:00 AM

KEYNOTE with KRISTEN BROWN CHARGED LEADERSHIP: ENERGIZE YOUR WORK & LIFE Target Audience: All Audiences

10:30 AM

Roundtable DISCUSSION GROUPS

12:00 PM

EXPOSITION

• • •

Anti-racism/equity, Nicole Mattson, moderator Working with health plans, Todd Bergstrom, moderator Getting the word out: sharing positive stories, Lisa Foss Olson, moderator

Live chats with platinum vendors & scavenger hunt

1:00 PM

LEARNING SESSION a PANDEMIC!!!!! What do we do now?

It’s

The COVID-19 pandemic has hit the United States by storm. Most facilities have been faced with PPE unavailability, staffing shortages, as well as financial challenges. This presentation explores the clinical care needed and how it might differ in a pandemic situation. It will cover the steps to keeping residents and staff free from infection and what should be in the plan for future sieges and other pandemics as the world faces an uncertain future in the world of infection prevention.

Ms. Cindy Fronning, RN-BC, CDONA, RAC, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA) Target Audience: All Audiences

2:30 PM

EXPOSITION

Live chats with platinum vendors & scavenger hunt

LEARNING SESSION Lessons learned from a pandemic Nobody could have predicted how much our lives all changed since March of this year and how the lessons learned from the COVID-19 pandemic have not only changed practices when experiencing an outbreak but also changed how we are planning for future services and implications. Panelists will talk about what most surprised them about managing through a pandemic, how they were prepared/unprepared to deal with the multitude of issues, how they will be changing operations as a result of their experiences, and why they think providers need to plan for a different future even when we have come out the “other side” of COVID-19.

3:30 PM

Mr. John Barker, Administrator, St. Anthony Park Home Ms. Amanda Johnson, RN, LNHA, Vice President of Clinical Operations, Tealwood Senior Living Ms. Jennifer Gau Kuhn, LSW, LNHA, Executive Director, The Wellstead of Rogers & Diamondcrest Senior Living Ms. Patti Cullen, CAE, President/CEO, Care Providers of Minnesota (MODERATOR) Target Audience: All Audiences

4:45 PM

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

monday keynote | november 16 with kristen brown

CHARGED LEADERSHIP: ENERGIZE YOUR WORK & LIFE You are a superstar, a hero, and a lifesaver who has navigated so much change and challenges in your work and life the last few months. As a caregiving professional, you have truly accomplished big things to maintain your sanity, wellness, and effectiveness—both personally and professionally. In today’s challenging world, it’s important to keep your energy focused where it’s needed most without draining the other areas of your life.

This keynote will give you ideas and fresh motivation to shift your energy and help you and your team grow and be well, now and into the future. You will learn about the seven key energy centers that drive your impact and influence at work and at home: motivation, creativity, confidence, relationships, communication, strategy, and vision.

When you charge up each area, you will make better decisions, manage your time more effectively, have more impact on your colleagues and residents—and feel more empowered when juggling all your day-to-day tasks. You will learn how to create and implement your personalized plan to keep your “Energy Grid” charged up, power up your goals, and keep on rising, even when work and life are stressful and overloaded.

KRISTEN BROWN CHARGED LEADERSHIP: ENERGIZE YOUR WORK & LIFE LIVE ON NOVEMBER 16 | 9:00 AM ABOUT KRISTEN Kristen Brown is a keynote speaker, futurist, energy mastery expert, and bestselling author who uses her 15 years in corporate leadership and research into human behavior to motivate busy professionals, to drive growth, and to tap into their power—even during change and stress.

She has shared her expertise with clients around the world, including Boston Scientific, the Minnesota Vikings, Women Presidents Organization, and General Mills; and on respected media outlets like Live with Kelly, Forbes,

Working Mother, Psychology Today, and many more.

Her biggest faults: she is an occasional know-it-all, sometimes workaholic, and frequent wine aficionado.

Her biggest love is her genetically-sassy daughter Brooke.

She lives in Minneapolis and spends her free time boating, hiking, dealing with her one-year-old devil dog, and attempting yoga.

Join the fun and get daily energizers at: www.KristenBrownPresents.com

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tuesdAY, NOVEMBER 17, 2020

it’s LIVE 9:00 AM

KEYNOTE with Dr. Chad Weinstein Moral courage in challenging times Target Audience: All Audiences

10:30 AM

annual meeting

10:30 AM

Roundtable DISCUSSION GROUPS

12:00 PM

EXPOSITION

• • •

The new assisted living license—Should we stay or should we go? Jill Schewe, moderator Social media and hiring—There’s an app for that, Nicole Mattson, moderator Creative & compliant visitation space heading into winter, Doug Beardsley, moderator

Live chats with platinum vendors & scavenger hunt

1:00 PM

LEARNING SESSION Exploring & resolving family concerns

Family concerns about the care rendered to a loved one are important to address in the best of times, and even more difficult in times of COVID-19. Two attorneys will address the law and regulatory requirements regarding family concerns, grievances, and complaints.

Attorney Sue Voigt will explore best practices in responding to complaints and documentation of the response. Attorney Marit Peterson will review the ethics in appropriately addressing concerns and how to listen and respond to family members who are part of the care team.

Both presenters will review real-case scenarios where family concerns have been raised and resolved, keeping the resident’s best interests in mind.

Ms. Marit Anne Peterson, JD, Program Director, Minnesota Elder Justice Center Ms. Susan M. Voigt, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: All Audiences

2:30 PM

EXPOSITION

Live chats with platinum vendors & scavenger hunt

LEARNING SESSION MDH health regulations division update 3:30 PM

The role of the Minnesota Department of Health’s (MDH’s) Health Regulations Division (HRD) took a side-step during the peak of COVID-19. Reassigned staff, focused infection control surveys, and the reopening of standard surveys all occurred at a rapid pace. In this dynamic panel discussion, key staff from the HRD will share updates regarding the MDH structure, survey trends, COVID-19 lessons, and more.

Mr. Doug Beardsley, Vice President of Member Services, Care Providers of Minnesota (MODERATOR) Panelists: Staff, Minnesota Department of Health Target Audience: All Audiences

4:45 PM

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tueSDAY keynote | november 17 with dr. chad weinstein

MORAL COURAGE IN CHALLENGING TIMES

Doing the right thing requires moral motivation and moral discernment—the commitment and ability to make the best choices. Often, it also requires moral courage—the capacity to do right despite our fears or in the face of adversity. In these challenging times, ethical leaders find the courage to make tough decisions and have challenging conversations every day.

This session will focus on moral courage—how we can build our own courage, and how we can foster a spirit of moral courage in our teams and organizations.

We will use real-life examples to illustrate specific techniques and concepts that leaders—at all levels—can practice and apply to assure that we are prepared to do what is right, in those moments of truth.

Sponsored by Guardian Pharmacy

DR. CHARLES “CHAD” WEINSTEIN MORAL COURAGE IN CHALLENGING TIMES LIVE ON NOVEMBER 17 | 9:00 AM

ABOUT CHAD Chad provides leadership development and strategic consulting to organizations in for-profit, nonprofit, and public sectors.

Prior to establishing Ethical Leaders in Action, he founded the Hill Center for Ethical Business Leadership—a division of the James J. Hill library. He has also been an adjunct faculty member of the Carlson School of Management at the University of Minnesota and a community faculty member of the School of Criminal Justice & Law Enforcement at Metropolitan State University.

Chad has been an educator, manager, and consultant for more than 20 years serving industries ranging from consumer products, medical devices, and pharmaceuticals to mining and petroleum extraction.

Most recently, he led teams and organizations in market and technology, consulting as vice president of client services for Guideline, Inc. Chad holds a PhD in ethics (philosophy) from the University of Minnesota.

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wednesday, NOVEMBER 18, 2020

it’s LIVE

9:00 AM

KEYNOTE with Kevin kling

Lost & found: Finding meaning in times of CHallenge Target Audience: All Audiences

10:30 AM

ROUNDTABLE DISCUSSION GROUPS • •

We want you—CPM volunteer leadership opportunities & Association engagement, Patti Cullen, moderator Now what? Elections & legislative outreach, Toby Pearson, moderator

12:00 PM

EXPOSITION

1:00 PM

LEARNING SESSION team is your super power: Attracting top talent for the next decade

Live chats with platinum vendors & scavenger hunt

Your

We need to change our perspective to see the talent that is available to us right now. Learn how to design a new, customized view that will assist you in seeing talent in places you have never looked before. This session will include fresh, talent-rich resources, going from filling gigs to developing roles in serving others, develop a message that attracts, and referral programs that build teams.

Mr. Stuart Gray, Founder & Tour Guide of Hospitality, Hospitality Rocks Target Audience: All Audiences

2:30 PM

EXPOSITION

Live chats with platinum vendors & scavenger hunt

LEARNING SESSION New assisted living licensure—What’s

3:30 PM

about?

it “ALL”

In 2019, the legislature passed the assisted living licensure (ALL) law that is set to go into effect August 1, 2021. During this session, participants will get an overview of the new license, an update on licensed assisted living directors, and what you can do in preparation of the changes.

Ms. April J. Boxeth, JD, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Michelle R. Klegon, Attorney, Klegon Law Office, Ltd. Ms. Jill Schewe, Director of Assisted Living, Housing & Home Care, Care Providers of Minnesota (MODERATOR) Target Audience: Senior Housing, Assisted Living & Home Care

4:45 PM

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

wednesday keynote | november 18 with kevin kling

LOST & FOUND: FINDING MEANING IN TIMES OF CHALLENGE People have always used stories to cope with an unpredictable world. Challenging experiences can lead to unexpected and meaningful outcomes if we are willing to remain open to infinite possibilities.

Kevin Kling’s near-fatal motorcycle accident left him partially paralyzed; however, it expanded his heart in ways he could never have imagined. In this inspiring and uplifting keynote, Kevin will share his own and others’ healing stories, inviting the audience to travel with him through several portals that led him to new ways of being in the world.

Sponsored by Lotus Pharmacy

KEVIN KLING LOST & FOUND: FINDING MEANING IN TIMES OF CHALLENGE LIVE ON NOVEMBER 18 | 9:00 AM

ABOUT KEVIN Kevin Kling, author, playwright, teller of tales.

Kevin Kling, best known for his popular commentaries on National Public Radio’s All Things Considered and his storytelling stage shows like Tales from the Charred Underbelly of the Yule Log, delivers hilarious, often tender stories. Kling’s autobiographical tales are as enchanting as they are true to life: hopping freight trains, getting hit by lightning, performing his banned play in Czechoslovakia, growing up in Minnesota, and eating things before knowing what they are.

Kevin describes his zodiac sign as “Minnesota with Iowa rising…” His storytelling started when a friend from the now-defunct Brass Tacks Theatre asked him to perform his stories. Since then, he has been awarded numerous

arts grants and fellowships. The National Endowment for the Arts, The McKnight Foundation, The Minnesota State Arts Board, The Bush Foundation, The Jerome Foundation, and others have recognized Kling’s artistry. In 2014, Minneapolis Mayor RT Rybak named Kevin “Minneapolis Story Laureate.”

Kevin continues to write plays and stories in a rigorous fashion and travels around the globe to many storytelling festivals, residencies, and has been invited to perform at the acclaimed National Storytelling Festival for several years. Kevin has released digital collections of his stories and published five books: The Dog Says How, Holiday Inn, Big Little Brother, Big Little Mother, and On Stage with Kevin Kling.

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

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Thank you.

To Our Frontline Team,

You are HEROES and a shining example to others. Life is about finding a higher purpose and being focused on our fellow human beings, especially when they can’t care for themselves. You are HEROES for our patients and families. You are HEROES for the communities you live in. You are HEROES for our industry and for our country.

We don’t know how this story ends or how quickly we get back to normal life, but history will look back at this time and write about our HEROES: YOU, your teammates, and other first responders.

Villa’s mission is to make people better, but today and always, you make Villa better. You should be proud of who you are and all you stand for.

Thank you,

Paxton Wiffler

care providers of minnesota 2020 award recipients

CONGRATULATIONS CARE PROVIDERS OF MINNESOTA 2020 AWARD RECIPIENTS

CAREGIVER OF THE YEAR THROUGH RAIN, SLEET, OR SNOW, YOU DELIVER CARE

DEDICATED SERVICE AWARD COMPASSION + (365 x 39 YEARS) = A CAREER IN CARING

EMPLOYEE OF THE YEAR YOU’RE SIMPLY THE BEST—BETTER THAN ALL THE REST

Tom Casey

Dutchess McGhee

EXECUTIVE DIRECTOR OF THE YEAR BEST BOSS EVER!

INNOVATIVE PROGRAM OF THE YEAR TELL US HOW YOU DID IT!

NURSE OF THE YEAR YOU DESERVE 365 DAYS OF PTO, BUT HERE’S AN AWARD INSTEAD

Christine Shidla

Holli Cogelow Ruter/Meals of the GO

Laurie Sept

RESIDENT CAREGIVER Harding Place/Horizon Health

EXECUTIVE DIRECTOR SilverCreek on Main

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ENVIRONMENTAL SERVICE ASSISTANT COOK Good Samaritan Society–Ambassador Good Samaritan Society–Ambassador

SOCIAL SERVICES DIRECTOR GlenOaks Senior Living Campus

Sara Lewis

RN/INFECTION PREVENTIONIST Maple Lawn Senior Care

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

care providers of minnesota 2020 award recipients Care Providers of Minnesota is proud to recognize and celebrate these amazing individuals who are recipients of our annual award recognition. Choosing recipients was difficult—as everyone working in the healthcare profession deserves recognition, accolades, and praise. Yet this year—in the midst of a pandemic—we celebrate these deserving individuals!

Thank you Laurie, Tom, Dutchess, Christine, Holli, Sara, Carissa, Emma, Andrea, Jessica, Kathy—and to each of you—for your compassion, love, and dedication in caring for Minnesota’s vulnerable & aging adults.

And special congratulations to Shauna Kapsner, Partners Senior Living Options, our 2019 Member of the Year!

RISING STAR AWARD HOLY COW! WE LIKE WHERE YOU’RE GOING

Carissa Affeldt

INFECTION PREVENTIONIST/ EDUCATION COORDINATOR McIntosh Senior Living

UP & COMING LEADER OF THE YEAR CELEBRATING THE NEW GENERATION OF LEADERS

Emma Kline

DIRECTOR OF FOOD SERVICES Good Samaritan Society–Ambassador

VOLUNTEER OF THE YEAR—GROUP AN INCREDIBLE GROUP WHO GIVES FREELY OF THEIR TIME & TALENT

VOLUNTEER OF THE YEAR—INDIVIDUAL AN INCREDIBLE PERSON WHO GIVES FREELY OF HER TIME & TALENT

Jessica Wallin & 3rd grade classes and teachers

Kathy Coury

VOLUNTEERS The Wellstead of Rogers & Diamondcrest Senior Living

VOLUNTEER The Estates at Rush City

UP & COMING LEADER OF THE YEAR CELEBRATING THE NEW GENERATION OF LEADERS

Andrea Ross

ADMINISTRATOR Meeker Manor

2019 Member of the year award recipient CHOSEN BY THE CHAIR, BOARD OF DIRECTORS

Shauna Kapsner

DIRECTOR OF OPERATIONS Partners Senior Living Options

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

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OUR LAW FIRM OFFERS

COMPREHENSIVE CARE. DAVID M. AAFEDT E / daafedt@winthrop.com CHRISTIANNA L. FINNERN E / cfinnern@winthrop.com GERALD H. FORNWALD E / gfornwald@winthrop.com CODY M. ZUSTIAK E / czustiak@winthrop.com

The health care industry, in particular long-term care and assisted living, is under heightened scrutiny from government and consumers alike.

We help assisted living, nursing facility, senior housing and home care providers navigate these complex regulatory issues. Our full-service law firm offers a wide array of legal services, including buying and selling of facilities, employment matters, licensing board matters and more. >

LEADING4LIFE FELLOWSHIP PROGRAM “Effective leaders empower others to make a difference in the world.”

The Foundation’s Leading4Life Fellowship Program began in 2009. It brings together a diverse group of leaders to learn practical skills and to develop as effective leaders, both personally and professionally. The year-long program provides opportunities for mentoring, personal and professional growth, networking, and the development of leadership skills that are practical and immediately applicable. Fellows completing the program receive certification, continuing education credits, and public recognition, as well as the right to the title of “Leadership Fellow.”

CONGRATULATIONS 2020 GRADUATES Danika Anastasi, New Perspective Senior Living–Eagan* PROJECT: Conversion of 12 assisted living rooms to memory care rooms Bridget Bittner, New Perspective Senior Living–Prior Lake PROJECT: New breakroom for team members Paula Bromenshenkel, Alternative Senior Care PROJECT: Process manual for skilled nursing staff Becky Brown, New Perspective Senior Living–Roseville PROJECT: Providing additional assistance in a memory care unit Rebecca Cieslewicz , Good Samaritan Society–Waconia PROJECT: Creating a more effective angel group Asia Glaze, Suite Living PROJECT: TBD Anastasia Larson, Good Samaritan Society–Specialty Care Community PROJECT: Dining enhancement through resident choice in TCU Jenna Lopez, Oaklawn Rehabilitation Center* PROJECT: Facility onboarding and orientation overhaul Katie Pelofske, Minnesota Masonic Home Care Center PROJECT: Nurse onboarding program Stephanie Quam, Galtier, a Villa Center PROJECT: Decreasing amount of agency hours Ashley Redfern, Park Health, a Villa Center* PROJECT: Emergency preparedness during a pandemic Courtney Sedgwick, Andrew Residence PROJECT: Improving employee engagement and retention with stay interviews Kendra Snyder, Good Samaritan Society–Battle Lake PROJECT: Infection control: reducing UTIs and increasing antibiotic stewardship Bridget Staberg, Minnehaha Senior Living PROJECT: COVID-19: Stopping the spread in assisted living Jennifer VanSickle, Good Samaritan Society–Inver Grove Heights PROJECT: Integrating phone system for superior customer service

*Presenting a poster session at Virtual Convention & Exposition

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CONGRATULATIONS CONGRATULATIONS

2020 QUALITY AWARD RECIPIENTS

The American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Award Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the bronze, to silver, and then ultimately to the gold level. Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlays their organizational priorities and goals. Silver awardees outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges. Gold recipients represent an elite group by meeting all of the demands of the Baldrige criteria.

Congratulations to 24 Care Providers of Minnesota members who were recipients of AHCA/NCAL’s 2020 Quality Awards— with 21 beginning their quality journey and three recipients continuing on with their success.

SILVER RECIPIENTS BRONZE RECIPIENTS Good Samaritan Society–Pine River Pierz Villa Sterling Point Senior Living

Cedars at St. Louis Park Cornerstone Nursing & Rehab Center Fairway Pines Senior Living Galtier, a Villa Center Glenwood Estates Good Samaritan Society–Bethany Good Samaritan Society–Howard Lake Good Samaritan Society–Jackson Good Samaritan Society–Luverne Home Front First Assisted Living–Rosewood Lakewood Manor Lakewood Pines

McIntosh Senior Living New Perspective Senior Living–Faribault Park River Estates Care Center Polar Ridge Senior Living Robbinsdale, a Villa Center Rose of Sharon, a Villa Center The Legacy of St. Anthony The Lodge of Howard Lake Valley Care and Rehab

Endless gratitude. Thank you to the Villa’s Team! You look MIGHTY good in SILVER.

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

Join Our Winning Team!

Congratulations to Kathy Coury Volunteer of the Year & Andrea Ross Up & Coming Leader of the Year Visit Monarchmn.com to see our current openings & apply today!Â

EXPECT MORE FROM THRIFTY WHITE PHARMACY CUSTOMIZED SERVICES TO FIT YOUR NEEDS! Thrifty White works with YOU to customize services that work for your community.

Med Destruction Safe and proper disposal of ultimate-user medications, including controlled substances.

LTC Ready RefillTM Unit of use medications can be refilled automatically. Saves nurses time on reordering.

Med Carts Affordable and customized.

LTC Web Portal Simple and easy online reordering of medications.

This will house all your consulting documents and essential pharmacy documents in one easy to access location.

Training and Start Up Staff support, 24/7.

Delivery Routine weekly deliveries. New prescriptions delivered the same day and emergency prescriptions delivered when needed.

EMAR Connectivity Interfaces with numerous vendors providing bi-directional communication when available.

Remote Dispensing Pharmacy integrated remote dispensing options.

Medication Packaging Options Punch Cards • 14 or 28 Day • Calendar Cards Cycle Filling Automatically refills most prescriptions saving nursing time. Scheduled medications come on a regular scheduled day.

www.thriftywhite.com For more information contact 1-800-816-2887

care providers of minnesota convention & exposition

VISIT THE EXPOSITION NOVEMBER 9-DECEMBER 4 Attendees are encouraged to visit vendors and suppliers in our virtual exposition hall during the entire four weeks of convention. At the exposition, you can connect with your current suppliers, gather information from potential suppliers, and learn what’s new in the marketplace by checking out videos and other materials— when it’s convenient for you!

And during our premium LIVE days—November 16–18—you can chat live with vendors from 12:00-1:00 PM & 2:30-3:30 PM. The following list is as of September 14. More exhibitors added daily!

Acadia Pharmaceutical Sterling Long-Term Care Pharmacy Accura Health Care Superior Health Quality Alliance Advanced Health Institute Textiles Care Services Allina Hospice & Palliative Care Thrifty White Pharmacy Bluestone Physician Services Upper Lakes Foods Community Living Solutions Eldermark Software Encounter Telehealth Guardian Pharmacy HOme Health Care Inc. Infinity Rehab In-House Senior Services Lotus Pharmacy Passion for Dining & Nutrition Pathway Health PharMerica River Oaks of MN St. Croix Hospice

Exposition scavenger hunt & prizes

We encourage all convention registrants to visit the virtual exposition to see the products and services offered by our valued business partners—and to have a bit of fun.

Scavenger hunt

You can earn up to four chances to win $100 by visiting the exposition and participating in a scavenger hunt.

Each week during convention—November 9 through December 4—there will be a drawing for $100.

To enter the weekly drawing, you must visit “booths” in the exposition and find clues. You may play each week and enter the drawing; however, you can only win once. Look for details and rules on the virtual convention site. Care Providers of Minnesota staff, convention sponsors, and exhibitors are not eligible. The Care Providers of Minnesota Service Corporation is sponsoring the scavenger hunt and prizes.

Valued business partners may be giving away prizes during the virtual exposition. You will need to visit participating business partners’ virtual booths to obtain more information about the available prizes and how to enter the drawings.

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MEET THE 2020 session presenters | exploring opportunities

Ms. Karolee K. Alexander, RN, RAC-CT, Director of Clinical and Reimbursement Consulting, Pathway Health Ms. Alexander has over 25 years of nursing leadership in long-term care, including experience as director of nursing services , MDS, and reimbursement. She is an expert in the management of nursing operations, reimbursement systems, and performance improvement. Karolee is a strong proponent of residentcentered care, having established many programs that have led to positive resident outcomes. She has proven success with regulatory turn around, mentoring of nursing management, interim director of nursing roles and systems analysis, and implementation of policies and procedures. She possesses a strong technology interest and has experience with implementation of clinical software systems.

Mr. Doug Anderson, Vice President of Marketing, New Perspective Senior Living Doug Anderson oversees the day-to-day marketing and branding functions for New Perspective Senior Living. He began his career as a news anchor and reporter for KTTC-TV in Rochester, Minnesota. Since that time, he has developed a 30-year career in marketing. His experience in senior housing dates to 1998 as an ongoing strategic and marketing consultant to New Perspective. Applying his MBA from University of St. Thomas Opus School of Business, Doug has also taught future business leaders marketing concepts and theory as a professor at his business school alma mater. He is an avid student of all the new methods to reach and capture new customers and prospects.

Ms. Lisa Bahr, RN, NHA, Zellner Senior Health Consulting, LLC Ms. Bahr has over 25 years of experience working in the long-term care industry, including as a registered nurse, director of nursing, and a nursing home administrator. She has extensive knowledge of comprehensive home care, assisted living, and housing rules, practice, and standards that surround the senior care living environment. She has worked with the Zellner Senior Health Consulting team for over three years in a wide variety of positions and roles as an interim DON for skilled and assisted living services, an executive director and administrator, and provided client leadership for MDH stipulation.

Mr. John Barker, Administrator, St. Anthony Park Home John Barker began his long-term care career in 1978 as a custodian. He has been the administrator of St. Anthony Park Home, in St. Paul, since April 1991. Mr. Barker has a Bachelor of Music degree from the Juilliard School and completed his nursing home administrator schooling at the University of Minnesota.

He also has a couple thousand degrees from the School of Hard Knocks and describes himself as being one of the smartest “C” students you will ever meet.

Mr. Doug Beardsley, Vice President of Member Services, Care Providers of Minnesota Doug Beardsley has been involved in the field of long-term care since 1982, when he became a nursing home administrator. Mr. Beardsley has a Bachelor of Science degree in healthcare administration from the University of Wisconsin–Eau Claire. His experience includes 20 years as a nursing home administrator, three years as a long-term acute care hospital CEO, manager of an in-house LTC pharmacy, and other long-term care related activities. Mr. Beardsley has been the vice president of member services with Care Providers of Minnesota since 2005, where he is responsible for the regulatory activities pertaining to nursing facilities, home care, housing with services, assisted living, and hospice.

Ms. Jennifer Z. Bernstein, Paralegal, Voigt, Rodè, Boxeth & Coffin, LLC Jennifer Bernstein is a paralegal at Voigt, Rodè, Boxeth & Coffin, LLC working in a variety of practice areas including regulatory appeals and compliance, collections, discharges/evictions, termination of services, and difficult Medical Assistance issues.

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

MEET THE 2020 session presenters | exploring opportunities Ms. April Boxeth, JD, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC April J. Boxeth is a partner at Voigt, Rodè, Boxeth & Coffin, LLC and practices in the areas of health law, housing with services/assisted living, senior housing, home care, hospice, adult day, and long-term care. Ms. Boxeth advises clients in the areas of regulatory compliance, behavior issues, guardian/conservator issues, probate law, accounts receivable, and general corporate matters. Ms. Boxeth is a frequent presenter on all of these topics. Ms. Boxeth has worked in health law for more than 25 years. She is a former adjunct professor of the business law practicum at William Mitchell College of Law and faculty of HSM/long-term care management and the law at the University of Minnesota.

Mr. Robert C. Castle, Partner, Labor & Employment, Fox Rothschild LLP Bob provides strategic labor and employment guidance to clients, including medical device firms, multifacility healthcare providers, and manufacturers, in connection with employment claims, human resource management issues, union avoidance, collective bargaining, and labor arbitrations. For more than 30 years, he has successfully represented employers in proceedings before state and federal courts, the NLRB, the EEOC, the MDHR, and other courts and agencies. Bob advises employers on the management of discrimination, harassment, and whistleblower allegations; drafts human resource policies and materials; and counsels clients in employee terminations, investigations, and performance issues.

Ms. Rebecca K. Coffin, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Rebecca K. Coffin is a partner with the law firm of Voigt, Rodè, Boxeth & Coffin, LLC practicing in health law, including accounts receivable, regulatory compliance, and HIPAA compliance. Ms. Coffin represents providers on nursing facility and home care licensing, including change of ownership and bed relocation transactions.

Ms. Coffin also practices in employment law and advises clients on a variety of employment and labor issues.

She currently represents a number of nursing facilities, home care agencies, and housing with services providers.

Ms. Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc Kim Conner of Pope & Conner Consulting, Inc has worked in the healthcare industry since 1993. Ms. Conner has presented SNF billing workshops around the country, including annual workshops in MN, WI, ND, and SD. She also provides training, billing, compliance reviews, and business office management consulting services.

Mr. Jake Connor, PE, Senior Project Manager, Modus Engineering Jake Connor, PE, is a mechanical engineer and senior project manager at Modus Engineering (formerly Gilmor and Doyle), an engineering firm providing mechanical, electrical, plumbing, and technology design services across several different markets. Modus is an Iowa-based firm with offices in Waterloo, Des Moines, and Iowa City. Jake has 10+ years of experience in the senior living, education, and healthcare markets. Modus strives to design smart and healthy buildings with smart and healthy engineers.

Ms. Patti Cullen, CAE, President/CEO, Care Providers of Minnesota Patti Cullen has worked at Care Providers of Minnesota since 1986 in a variety of positions over the years— as chief lobbyist, vice president, and her current position as president/CEO. Ms. Cullen has been a certified association executive (CAE) since 2006. Her educational background includes a master’s degree in mass communication and political science. Prior to joining Care Providers of Minnesota, Ms. Cullen worked as a provider of long-term care services in a variety of positions and as a political organizer. Ms. Cullen serves on a variety of state-based community boards in the healthcare and social services professions and is active on committees for her national organization—the American Health Care Association/National Center for Assisted Living.

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

THANK YOU TO ALL Senior Living Facility EMPLOYEES for serving our communities!

We are proud to support your Business Offices.

If your A/R is Rising - Call Us We Can Help!

1-888-377-7557 www.popeandconner.com Pope & Conner Consulting, Inc. Celebrating 20 Years!

MEET THE 2020 session presenters | exploring opportunities Ms. Debi Damas, RN, Senior Product Manager, Prime Care Technologies Debi Damas, RN, is a senior director of product management at Prime Care Technologies. In this role, she is responsible for the evolution of existing products like primeFORCE, and the development and go-to market strategy for MYprime, and primeEngage. Ms. Damas has over 18 years of clinical experience, holding positions such as nursing assistant, charge nurse, MDS nurse, restorative nurse, director of nursing, regional nurse, and corporate nurse. She has a certificate in legal nurse consulting and extensive regulatory compliance experience in post-acute care. She also has 14 years’ experience in SaaS organizations that focus on the needs of postacute care.

Ms. Jane Danner, MA, LSW, Director of Resident Engagement and Development, Volunteers of America National Services Jane has over 30 years of experience in healthcare serving older adults, for both acute and senior living. She has a master’s degree in health and human services administration and is a licensed social worker. Jane is a healthcare leader and presently works in operations as a corporate consultant for Volunteers of America National Services, serving older adults in care centers, assisted livings, home care, and adult day and PACE programs in nine states. Areas of focus include program development; compliance and risk management; training and education; as well as consultation for day-to-day operations.

Ms. Sarah Duniway, Attorney, Lathrop GPM LLP Sarah is a business attorney who specializes in advising long-term care providers on a variety of business and regulatory matters.

Dr. Tonjia M. Dye, EdD, MSN, MBA, RN, PHN, Zellner Senior Health Consulting Dr. Dye has 20 years of experience working in various leadership and management roles in the acute care and long-term care setting. She is passionate about providing excellence in every aspect of the roles she fills and focuses on achieving the “WOW” factor always. She holds a PhD in educational leadership and management, a master’s in business administration, a master’s in nursing, and holds a public health certification.

Ms. Lynn Fossen, RN, Vice President of Strategic Solutions Consulting, Advanced Health Institute Prior to joining AHI, Lynn was a director of nursing in long-term care for over 18 years where she taught the facility how to understand and manage the regulations as it relates to the survey process, managing risk, and preventing on-site investigations, as well as development of care niches and creating preferred partnerships with area hospitals and clinicians. As VP of strategic solutions, Lynn creates relationship-based care techniques that quite simply empower staff closest to the problem the responsibility and accountability to solve the problem. The techniques are grounded in core values that guide staff towards alignment with health and positive work values.

Ms. Cindy Fronning, RN-BC, CDONA, RAC, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA) Cindy has been a DON, a corporate consultant, a national consultant, and is now the director of education for NADONA. Cindy’s experience includes education of nursing facility personnel, mentoring of nurses, clinical systems and form development, department restructuring, and mock surveys. She has extensive experience in Medicare, MDS/RAI process, care planning, implementation of systems, as well as a comprehensive understanding of state and federal regulations. In her current role, she is responsible for the planning, direction, and implementation of all educational projects and pursuits within NADONA.

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

Mendota Heights | Owatonna | Rushford | Worthington

We take care of you. You take care of your community. sterlingltcrx.com | 877.340.4450

MEET THE 2020 session presenters | exploring opportunities Ms. Jenny Fuller, Associate Attorney, Fox Rothschild LLP Jenny provides strategic legal advice to employers on hiring and firing procedures; performance management issues; disability and leave issues; and wage and hour compliance in connection with employment claims.

She also conducts employment training, guides clients on internal investigations, and drafts human resources policies and agreements. Jenny has experience litigating a wide variety of employment claims, including discrimination; retaliation; whistleblower; wage and hour; and non-compete and trade secret claims. She also represents clients in proceedings before government agencies from the charge stage to appeal.

Ms. Shannon Gavin, RN Project Manager, Zellner Senior Health Consulting, LLC Ms. Gavin has more than 15 years of experience working in the profession of senior services with an emphasis on resident-driven care and fiscal management. As a registered nurse, she has served as a skilled care director of nursing, MDS nurse, and RN management leadership roles in both the for-profit and not-for-profit settings.

Ms. Gavin has successfully achieved outcomes to meet quality, financial, and operational performance needs of numerous organizations, including Minnesota assisted living communities and skilled care. As a consultant, she specializes in interim leadership, project management, and regulatory turn around in both skilled and assisted living settings.

Mr. Stuart Gray, Founder & Tour Guide of Hospitality, Hospitality Rocks Stuart began his hospitality career at the local pizza joint in his hometown in New York. Following college, he was recruited by a national pizza chain to train and lead one of their restaurants. Gaining front- and back-ofthe-house management experience, he went on to run a high-volume steak house before moving into food service sales for a leading national industry supplier. In 2005, Stuart left corporate life to pursue his passion to help top independent and multi-unit operators improve their level of hospitality. Today, Stuart focuses on his true passion for training, recruiting, and speaking on hospitality. Stuart’s no-nonsense approach delivers team placements that work, and his training is recognized as the premier server training by top independent, multiunit operators, and senior care facilities around the country.

Mr. Paul Grizzell, President & Performance Excellence Coach, Core Values Partners, Inc. Paul Grizzell’s purpose is advancing excellence. He is a judge for the AHCA/NCAL Gold Quality Award, examiner trainer for senior and master examiners, and heavily involved with AHCA/NCAL staff on program development and improvement. He is also a performance excellence consultant who has coached organizations to the Baldrige Award, AHCA/NCAL Gold and Silver Awards, and various state and regional quality awards, all with a focus on ensuring organizational performance improvement. All of this is done in the context of helping organizations focus, align, and accelerate their performance excellence journeys.

Dr. George T. Grossberg, MD, Samuel W. Fordyce Professor Departments of Psychiatry & Behavioral Neuroscience, Director, Division of Geriatric Psychiatry, Saint Louis University School of Medicine Dr. George Grossberg treats geriatric patients who suffer from a range of neurocognitive disorders, including Alzheimer’s disease. His areas of expertise include late-life depression, delirium, psychiatry in the nursing home setting, and geriatric psychopharmacology. He provides outpatient evaluation and treatment, long-term care consultation/treatment, and inpatient care. Dr. Grossberg is a past president of the American Association for Geriatric Psychiatry and of the International Psychogeriatric Association. He is a member of the American Medical Directors Association.

Ms. Irmadene Hanson, CEO & Founder, Magnify Your Influence Irmadene is a registered nurse consultant, motivational speaker, and leadership coach who empowers her audience through motivation, as well as real-life application. She is a dynamic speaker who specializes in crucial conversations aimed at moving the needle in the direction that you want to go.

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

MEET THE 2020 session presenters | exploring opportunities Mr. Duane Helwig, VP Design, Partner, Community Living Solutions Duane Helwig, NCARB, AIA, is an architect, partner, and vice president of design at Community Living Solutions, a professional planning, design, and construction services firm dedicated solely to serving the senior living industry. Duane’s professional experience spans 28 years, 16 of which are dedicated exclusively to senior housing design, spanning all levels of the continuum of care. As a founding team member at Community Living Solutions, Duane strives to create a better quality of life for older adults and those who care for them. Duane received his Bachelor of Science in architectural studies from the University of Wisconsin–Milwaukee and is a licensed architect in four states.

Mr. John L. Huhn, Director of Business Development, Community Living Solutions John Huhn, LNHA, leads business development at Community Living Solutions, a professional planning, design, and construction services firm dedicated solely to serving the senior living industry. Over the past 30 years, he has operated and developed senior living communities as well as led a technology company solely serving senior living. He understands the challenges of operating a community and the impact small design details have on the lives of the staff and the residents they serve. His experience assures a balanced, sustainable outcome. John has a Bachelor of Science from the University of Wisconsin–River Falls and graduated from the University of MN, Center for Long-Term Care Administration Education.

Ms. Amanda Johnson, RN, LNHA, Vice President of Clinical Operations, Tealwood Senior Living Amanda Johnson has worked in long-term care since 1989. She holds a bachelor’s degree in human services from the University of MN–Morris. She is a registered nurse and a licensed nursing home administrator. Prior to becoming a multi-facility consultant, Ms. Johnson served as an administrator and director of nursing services of skilled nursing facilities, Medicare-certified home care agencies, assisted living home care agencies, and assisted living facilities.

Ms. Michelle R. Klegon, Attorney, Klegon Law Office, Ltd. Michelle Klegon is an attorney at Klegon Law Office. She practices in the areas of health law and employment law and has been representing nursing facility, home care, and housing with services providers since 1991. Ms. Klegon advises nursing facility and home care providers on survey and other regulatory matters and assists housing with services providers with fair housing issues, contract drafting and review, and conflict resolution. She also advises employers regarding discrimination issues, policy and procedure drafting, conflict resolution, and a variety of other employment law matters. Ms. Klegon regularly conducts provider trainings on all of these topics.

Ms. Jennifer Gau Kuhn, LSW, LNHA, Executive Director, The Wellstead of Rogers & Diamondcrest Senior Living Jennifer is the executive director of the Wellstead of Rogers & Diamondcrest Senior Living campus in Rogers, MN. She has over 20 years in the healthcare profession and began her career in long-term care while in high school working as a dietary assistant. After earning her college degree in social work, she began working as a licensed social worker in a nursing facility in St. Louis Park. From there, she obtained her LNHA education through the University of Minnesota’s Carlson School of Management and operated nursing facilities for about 10 years. For the last several years, she has been managing senior living campuses.

Ms. Susan LaGrange, RN, BSN, LNHA, Director of Education, Pathway Health Ms. LaGrange’s 25 years of experience includes a diverse range of positions such as DON, NHA, and consultant.

Her successful career includes extensive leadership roles in which her knowledge and expertise have assisted organizations in regulatory, clinical, and operational turn-a-rounds. As a consultant with Pathway Health Services, she has assisted quality improvements in a multitude of organizations and has become a nationally-renowned trainer in restorative nursing. In addition to her extensive nursing administrative background, Susan is a licensed NHA. Her ability to work with employees at all levels of an organization is evident in all that she does.

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

MEET THE 2020 session presenters | exploring opportunities Dr. Adam Locketz, MD, DABPMR, CLCP, Timewise Medical Dr. Adam J. Locketz is a physical medicine & rehabilitation specialist with a subspecialty in pain medicine who has practiced medicine in Minnesota since 2006. Dr. Locketz is a licensed physician in the states of Minnesota, North Dakota, and Wisconsin. He is credentialed by the Minnesota State Medical Board and the American Board of Physical Medicine & Rehabilitation. Dr. Locketz is also a certified life care planner, as designated by the International Commission on Health Care Certification. Dr. Locketz’s professional career includes numerous medical directorships, committee memberships, and affiliations. Dr. Locketz is also publisher and presenter on topics of physical medicine & rehabilitation.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, President, Senior Providers Resource, LLC Jeri Ann Lundgren has been working in long-term care since 1990, specializing in wound care nationally since 1994. She is board certified as a CWS (certified wound specialist) by the American Board of Wound Management and a CWCN (certified wound care nurse) by the Wound, Ostomy, and Continence Society. Her extensive background in wound management in long-term care nationally includes: survey management, litigation support, wound care consultation, program development, and consultant/presenter for several state quality improvement organizations and departments of health. Currently Ms. Lundgren is the president of Senior Providers Resource consulting firm.

Dr. Andrew Mayo, Chief Medical Officer, St. Croix Hospice, LLC Dr. Andrew Mayo was inspired to pursue a career in medicine by his family’s long history of dedication to community healthcare and innovation. After completing his family practice residency at Bethesda Hospital in St. Paul, Minnesota, Dr. Mayo spent 17 years practicing in St. Croix Falls, Wisconsin with an emphasis in geriatrics. Dr. Mayo has served on clinical and hospital leadership boards, and as medical director for Luck United Pioneer Home, and Frederic Nursing and Rehabilitation Community. In 2014, Dr. Mayo joined St. Croix Hospice as an associate medical director, where he is now the chief medical officer. Dr. Mayo continues to pursue additional medical training and has hospice medical director certification.

Mr. Gregory R. Merz, Attorney, Lathrop GPM LLP Greg is a litigator and trial attorney who represents healthcare providers and other regulated businesses in regulatory and litigation matters.

Ms. Kelsey Nelson, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Kelsey Nelson is an attorney with the law firm of Voigt, Rodè, Boxeth & Coffin, practicing healthcare law including the areas of collections, regulatory compliance, and related business matters. Ms. Nelson has extensive litigation experience with collections, probate, discharges/evictions matters, and guardianship/ conservatorships. Ms. Nelson advises clients on issues of non-payment solutions, including Medical Assistance and hardship waivers, matters related to compliance, and corporate issues. She currently represents a number of nursing facilities, housing with services, and home care agency providers.

Ms. Dawn Nickleson & Mr. Patrick Nickleson, Pastry Chefs, Owners, Passion for Dining and Nutrition Dawn and Patrick Nickleson are the owners of Passion for Dining and Nutrition. Together they provide training for regulatory compliance and improving the quality of food for senior living communities. Dawn believes in the value of education and training, and in 2020 launched a culinary learning management system. She is a certified dietary manager, a ServSafe instructor, and the chair of the MN ANFP Education Committee. Patrick has been a culinary director, corporate culinary director, and has opened several senior living foodservice operations. His passion is creating good food and teaching others how to create good food. Patrick is a ServSafe certified instructor and in 2020 was co-creator and leading man in videos for the launch of a culinary learning management system.

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MEET THE 2020 session presenters | exploring opportunities Mr. Ayodeji Oyebola, Founder, Emmright Business Management & Consulting Services Ayodeji is the founder of Emmright Business Management & Consulting Services. The company bundles services such as payroll, bookkeeping, human resources, technology, process management, and others to provide small and medium businesses with the expertise of large companies at an affordable fee. The company also offers consulting services on leadership development, strategic development, process improvement, and technology. Ayodeji holds a doctorate in leadership and has professional experience in the healthcare and financial industries. He believes that an organizational system with efficient processes and good leadership will produce the desired outcome.

Ms. Elizabeth Patton, Attorney, Fox Rothschild LLP Elizabeth represents clients in all stages of litigation, from pre-suit advice through trial and appeal. She devotes a large portion of her practice to representing employers in matters before administrative agencies and in state and federal courts. She is experienced in cases involving allegations of discrimination and retaliation; noncompete issues and breach of the duty of loyalty; and other employment-related claims.

Ms. Marit Anne Peterson, JD, Program Director, Minnesota Elder Justice Center Marit Peterson, JD, serves as program director of the Minnesota Elder Justice Center where she leads the victim services and professional training. Prior to joining the Minnesota Elder Justice Center, Marit practiced estate planning and elder law with a metro-area law firm and worked in contract administration and legal publishing.

Marit currently serves as vice chair of the Minnesota State Bar Association’s Elder Law and Probate & Trust Law Sections. She is also an adjunct professor of philosophy at Augsburg College, where she teaches ethics in the undergraduate Augsburg for Adults program.

Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Robert F. Rodè is a partner and practices in the areas of health law, civil litigation, employment law, administrative law, and construction law. Mr. Rodè has a special emphasis on long-term care providers, home health agencies, rehabilitative agencies, and housing with services providers. In practice, Mr. Rodè represents and advises clients on issues such as regulatory compliance; the long-term care survey and appeal process; behavior issues; resident discharge; contract negotiations and drafting; dispute resolution; housing; civil and administrative litigation; arbitration and mediation; employment; and accounts receivable.

Mr. Mario Rodriguez, MS, Leadership Consultant, Integrated Leadership Systems Mario holds a master’s degree in industrial and organizational psychology from Capella University and is currently working on his PhD in the same field. Before joining Integrated Leadership Systems (ILS), Mario worked as an organizational psychologist for the state of South Dakota, working with executive leaders and teams to improve the state’s workforce in areas including leadership, culture, employee engagement, selection, and performance. As a consultant and executive coach for ILS, his goals and passion are to develop and transcend executives and their teams to help lead their companies into a sustainable future of maximum performance and health.

Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Aaron M. Sagedahl is an associate attorney at Voigt, Rodè, Boxeth & Coffin, LLC practicing in the areas of collections, healthcare law, regulatory compliance, and business formation. Mr. Sagedahl advises clients in the areas of licensure, regulatory, and corporate compliance and general corporate issues including business startups, surveys/appeals, and CHOWs. Mr. Sagedahl is a 2016 graduate from Mitchell Hamline School of Law.

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CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

MEET THE 2020 session presenters | exploring opportunities Ms. Jill Schewe, Director of Assisted Living, Housing & Home Care, Care Providers of Minnesota Jill Schewe has worked in and with assisted living communities her entire career. As a former assisted living manager, her experience was in startup, management, and operations of several assisted living communities.

In her current role, Jill works with assisted living providers on any topic they need help with to aid in their success, including: licensing, policy, payment, and operational systems. She understands the needs of older adults and home- and community-based services alike. Jill has a BA in sociology and gerontology from Winona State University and an MA in management from St. Mary’s University of Minnesota.

Ms. Cynthia Siders, Executive Healthcare Consultant, Vaaler Insurance, Inc. Cyndi is an executive healthcare consultant with Vaaler Insurance. She has more than 30 years of healthcare, administrative, and insurance experience; 25 of those focused-on risk management and patient/resident safety. Cyndi provides customized risk management and patient safety professional consultation and strategic support, coaching, mentoring, and education for healthcare organizations and health systems; risk management, insurance, and claims management companies; and insurance agencies. She is a registered nurse with a master’s degree in nursing and holds certifications in healthcare risk management, patient safety, and TeamSTEPPS®.

Mr. Randy D. Snyder, LNHA, Executive Director, Board of Executives for Long-Term Services & Supports Randy received his undergraduate degree in long-term care administration and business administration from Concordia College in Moorhead, Minnesota. He earned his Master of Health Administration from St. Joseph’s College, Standish Maine. He currently is the executive director for the Minnesota Board of Executives for Long-Term Services & Supports and the Minnesota Board of Optometry. Randy worked as an administrator at four Minnesota communities from 1982 to 2000. He served in various roles with both state associations. At the national level, Snyder is a former chair of the National Association of Boards and currently serves on its Executive Committee.

Mr. Dan Strittmater, Vice President of Operations, Monarch Healthcare Management Dan is the vice president of operations at Monarch Healthcare Management. He has been with Monarch for four years. Prior to joining Monarch, Dan spent 19 years in a regional and operational role for Presbyterian Homes.

He is a licensed nursing home administrator and adjunct faculty for the Masters Program of Health & Human Services Administration at St. Mary’s University of Minnesota.

Ms. Lisa Thomson, BS, NHA, Chief Strategy & Marketing Officer, Pathway Health Lisa Thomson is the chief strategy and marketing officer at Pathway Health Services. She has over 30 years of experience in the post-acute and long-term care arena, as well as other healthcare settings. Lisa is a soughtafter national thought leader in the healthcare arena. She presents to a wide variety of healthcare and other business provider types and is a known keynote and international speaker. She has written numerous articles and has been published in national communications across the healthcare provider continuum. She has been voted as a “Top Female Healthcare Executive” and serves as a mentor for healthcare leaders across the nation.

Ms. Lores J. Vlaminck, MA, BSN, RN, CHPN, Principal Consultant, Lores Consulting, LLC Lores Vlaminck is a provider of consulting, training, and mentoring for hospice, assisted living, home healthcare, and palliative care providing mock surveys, audits, regulatory consultation, education, mentoring, and advice, as well as assistance in developing post audit correction plans. Through Lores Consulting, LLC , Lores draws on her 44 years of professional nursing experience to empower her client providers to reach their greatest potential. Her extensive nursing background includes clinical practice in cardiac and intensive care, clinical services, as well as serving as a founder/director of a home care and hospice agency for 19 years in greater Minnesota. In addition, Lores is an approved trainer for the ELNEC curriculum.

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MEET THE 2020 session presenters | exploring opportunities Ms. Susan Voigt, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Susan Voigt is an attorney with Voigt, Rodè, Boxeth & Coffin, LLC and has practiced health law for over 35 years.

Ms. Voigt focuses on survey and compliance, sales, and accounts receivable. Sue is also a founding member of the Minnesota Elder Justice Center, whose mission is to prevent abuse, neglect, and exploitation of seniors.

Sue is passionate in her representation of her provider clients.

Ms. Kendra Willey, MA, RD, LD, RYT, Wellness Resource & QAPI Coordinator, Good Samaritan Society– Specialty Care Community Kendra Willey has served as the wellness resource coordinator at Good Samaritan Society–Specialty Care Community since December 2015. Additionally, she is a registered dietitian and has been practicing clinical nutrition for 10+ years. She enjoys holding community classes on integrative therapies and holistic nutrition, teaches yoga to populations with unique needs, and instructs nutrition courses at Normandale Community College.

Ms. Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC Ms. Zellner is the leader of Zellner Senior Healthcare Consulting—a Minnesota consulting firm that provides interim administrator services, survey management, clinical and administrative training and mentoring, and various developmental activities. With more than 25 years experience in the health field including work as an operations expert, healthcare administrator, regional director, vice president and senior vice president, and lobbyist. Ms. Zellner’s background includes long-term care, sub-acute unit management, and assisted living senior housing settings. Ms. Zellner is a frequent presenter for state and national leadership on quality, turnaround project, management performance, and organizational system improvement.

Amazed. Inspired. Grateful.

THANK YOU to the Manor Team!

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You’re a spark plug for greatness.

You ignite amazing things.

THANK YOU to the PSLO Team!

CARE PROVIDERS OF MINNESOTA 72ND ANNUAL CONVENTION & EXPOSITION

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