CQ Newsletter - Issue 5

Quarterly Issue 5 | Q3 2025

Back in the building Returning to CCHQ and ready for the next chapter

New Showrooms

Charity Events

CCHQ Update

New Values

WELCOME

I

t feels great to be opening this edition with some real

milestones to celebrate. The biggest of all is that we’re

all getting back into CCHQ. After everything that’s

happened since the fire, returning to our home is more

than just a move across the road – it’s a step forward.

This edition also features the recent launch of our new company values. They’re not just words on a page;

they capture the spirit of how we work, how we treat

each other, and how we serve our customers. I’m really looking forward to seeing how we all bring them to

life. It’s the small actions and choices we make that will make our values feel real.

On top of that, we’ve just finished an extraordinary

“Golden Quarter.” Summer is always busy, but this year has been record-breaking. I couldn’t be prouder of

the hard work, creativity, and energy that’s gone into

making it such a success. Those achievements belong to

all of you, and they’re proof of what we can do together.

And if that wasn’t enough, we also launched Mobilitas Group – our new House of Brands that brings CareCo, Motion Healthcare, Globegold and NRS Healthcare’s

Product Sales Division together. It’s a landmark step that

strengthens our position in the market and opens up exciting new opportunities for us all.

So, as you flick through these pages, I hope you’ll feel that same sense of pride and optimism I do. Between the HQ move, living our new values, the launch of

Mobilitas Group, and building on the momentum of our

Golden Quarter, we’ve got every reason to be confident about what’s next.

Tom Stansfield

Managing Director

PAG E 2

CCHQ

PAG E 3

VALUES

Pictured (L-R): Joe Abbitt, Brand Communications Manager, Sue Shaw, Retail & Customer Experience Director, Emma Smith, Head of Learning & Operational Development.

New Values

In September we launched our new values, with videos and postcards shared across the business. The response to our Values Heroes process was incredible, with over 400 nominations being made.

But why did we decide that now was the right time to launch new values, and how did we land on Lead with Heart, Lend a Hand, Embrace the Adventure and Raise the Bar? Nearly every company has values. But the ones

Smith, Head of Learning & Operational

or on a torn poster on the wall – they are lived

Communications Manager, joined Will Harrison

work there.

stands for. Not theory. Not buzzwords. Just the

that do it right, don’t just have them in a handbook

every day in the actions of the people who

The journey to our new values started in late

2024 with a simple realisation: our old values

weren’t quite doing the job anymore. They leaned

to create a group that would pinpoint what CareCo little, everyday examples of colleagues stepping

up, helping each other out, or going the extra mile

for a customer.

heavily towards customers, which is obviously

“Very quickly we saw some themes emerging.

equally. For the people working in support roles,

ways of behaving that ran through our examples,

important to us, but they didn’t speak to everyone

or behind the scenes in operations, they just didn’t feel as relatable. And we wanted values that every

single one of us could live regardless of our role.

From there, a conversation began. Sue Shaw,

Retail & Customer Experience Director, Emma

PAGE 4

Development, and Joe Abbitt, Brand

We realised that there were common threads and and they were qualities that were already at the heart of the CareCo culture,” said Sue.

They grouped behaviours under these themes and

began brainstorming short, action-focused phrases.

Before long, the new values began to take shape.

VALUES

When we launched our new values, we also introduced the behaviours that underpin them, but we haven’t focused on them very much… until now.

Think of it this way – values set the tone, but

“We all have an idea of what the Values could mean

what we believe in, but behaviours explain how

them, we need those actions, attitudes and choices

the Adventure, and that means being curious,

role across the business,” said Emma, who will

behaviours show the action. A value might tell us

to bring it to life. We want people to Embrace

innovative and inevitably having resilience along

the way.

but when we’re talking about how people are living

that help us recognise what good looks like in any help managers use the Values and behaviours to

support development conversations.

So, let’s remind ourselves of the behaviours under each value.

We lead with heart.

Accountability,

We lend a hand.

Collaboration,

Self-awareness,

Inclusivity,

We embrace the adventure.

We raise the bar.

Integrity

Empathy

Curiosity,

Quality,

innovation

continuous improvement

resilience,

sustainability,

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NEW PRODUCTS

NEW

Products

We have introduced two fantastic additions to our range: the Eterniti riser recliner and the Cascade rollator.

Both have been designed with comfort, independence, and everyday practicality in mind – and we can’twait for our customers to experience them.

ETERNITI

Comfort Without Compromise

With five motors controlling the head,

Available in three sizes (Petite, Standard,

functions, users can find the perfect position

Grey and Sahara), the Eterniti suits every

back, lumbar, footrest, and tilt in space

at the touch of a button. It also comes with

zero gravity and optional heat and massage for ultimate relaxation.

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LEARN MORE

Grande) and two stylish colourways (Dove home and lifestyle. Add to that side pocket storage, optional arm and headrest covers,

and you’ve got a riser recliner that’s practical, stylish, and built to last.

NE W PRODUC TS

CASCADE Freedom on the Move

LEARN MORE

The Cascade rollator is all about mobility

The Cascade also comes with PU wheels for

makes it quick to pack away and easy

cable management for a sleek look, and a

made simple. Its double-folding design to transport, whether you’re popping it in the car or storing it neatly at home.

Despite being lightweight, it’s strong and

dependable, with a 10-year frame warranty

smooth movement indoors and out, hidden host of thoughtful extras – from a handy

storage bag to a comfortable seat for those moments when you need a quick rest.

for total peace of mind.

Why we love these Both the Eterniti and Cascade show off what CareCo does best: products that combine smart design with genuine benefits for everyday life.

Whether it’s finding the perfect recline or making trips out easier, these new arrivals put independence and comfort right at the heart of the experience.

PAGE 7

CSR AND CHARIT Y UPDATE

Making a Difference Together Our CSR Committee has been busy since the last edition, finding ways for all of us to give back, get involved, and have some fun along the way.

Here’s a snapshot of what we’ve achieved together: Flower and Produce Show From tiny tomatoes to dazzling

Food Bank Collection

Dahlias, the Flower & Produce Show

Colleagues at CCHQ and CCLS

was bursting with colour, creativity

donated generously to support

and plenty of friendly rivalry.

local food banks. From store

cupboard essentials to family

Well done to all the winners –

treats, we helped provide meals

you have inspired more of us to support our wellbeing through time with nature.

WINNER

Bee-Friendly Beauty Jon Wade

for people who needed them most.

A huge thank you to everyone who contributed.

Zero Waste Week From the digital declutter to

cutting down on food waste, Zero Waste Week got us all

thinking about the little changes that make a big difference.

WINNER

Prettiest Planter Angela Copestake

WINNER

Best Homegrown Harvest Colin Heard

Whether it was reusing, recycling, or simply refusing what we don’t

need, it showed how small steps

add up when we do them together.

What’s Next?

Got a fundraising idea, favourite cause or fun event you’d love us to try?

WINNER

Wonky Veg Wonder Glen Vickers

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WINNER

Best Bloom Lee Richards

The CSR Committee would love to hear from you, it’s your chance to help shape what we do next.

CSR AND CHARIT Y UPDATE

Raising a Cuppa for Macmillan This September we came together across CCHQ and our showrooms to take part in Macmillan’s Coffee Morning – supporting our chosen charity and the incredible work they do for people living with cancer.

From Victoria sponges at HQ to traybakes in showrooms, there was no shortage of tasty treats on offer.

More importantly, every slice sold and every

brew shared added up to something special: a company-wide effort that shows what we can achieve together.

Our CCHQ coffee morning raised over £500.

Thank you to everyone who baked, brewed, donated, and tucked in.

Whether you rolled up your sleeves in the kitchen or simply enjoyed a cuppa with colleagues, you’ve played a part in helping Macmillan be there for people when they need it most.

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CCHQ UPDATE

Phoenix

(noun)

A mythical bird that is reborn by rising from the ashes of its predecessor.

66,037,920 seconds At 01:08 in the morning of Sunday the 17 th of September 2023, CareCo’s world was forever turned upside down. A fire began in the warehouse of CCHQ and wrought a world of destruction, flames and smoke upon the sleepy village of Great Notley.

Ask anyone you see around the building, and

The faint rumble of the construction crews was

experiences were on that fateful day. Some found

echoing silence of a deserted office block, but

arrived to find the building still standing but

doors once more.

they’ll have their own story of what their first

out through their managers or colleagues. Some

engulfed in acrid black smoke. Most were alerted on Nettie and were warned to stay well away.

It’s a moment that is forever etched into the minds

of everyone who works at CareCo. Now, some 734 days on, CCHQ is officially open for business. Just

109 weeks to rebuild our head office, 18,343 hours, 1,100,632 minutes – it doesn’t seem so long when you think of it like that, does it?

PAGE 10

replaced by a serene calmness. Not the sterile,

the pregnant pause before CCHQ opens its

For 24 months, CCHQ had been less a place of

work and more a gaping chasm of possibility –

a site of relentless, dusty transformation under the banner of Project Phoenix.

“

You were phenomenal.

At the end of the day, we can thank the board, and we can thank the

SLT (senior leadership team), and

“I just had a good orchestra”

we can thank all our contractors,

our consultants and our partners,

The move back to CCHQ has been at the forefront of everyone’s

and we can thank the insurance

a blank canvas,” he explains. “It wasn’t what we wanted, but

everything that happened, but in

mind, perhaps none more so than John Pryor. “The fire gave us

it allowed us to take everything we’d learned from the original build and use it positively to deliver something exceptional.”

From the outset, the project was shaped by a shared vision

and brought to life by the creative team at Can Creative.

Every detail reflects our commitment to high quality and

raising the bar, values that John knows define who we are.

company, the loss adjusters for

reality, the biggest thank you is to

every one in CareCo that supported us in our hour of need.

You were phenomenal.

And I mean every single person,

not just in ‘77 and ‘51 but in every

Among the standout features is The Atrium, a warm and

single showroom, the incredible

building. “It’s amazing to see people using it, even before the

in all the hubs, it was you that

welcoming space that’s already become the heart of the

people at CCLS, and the people

café officially opened,” John says. “There’s a real sense that

stepped up, and it was you that

That feeling of homecoming runs deep. The rebuild wasn’t

And I’m so proud of the way

just about bricks and mortar – it was about bringing everyone back together. “One of the greatest joys for me,” John adds,

got us through this.

everyone came together.

“is seeing people from across the business connecting again – whether it’s the contact centre, Learning & Development, or

Marketing. You see people saying ‘hello’, catching up, helping

one another. That’s what makes this place special.”

John Pryor

“

people feel like they’ve come home.”

PAGE 11

CCHQ UPDATE

The project was delivered ahead

And I love seeing how people, if

expertise of John and his team.

it. It’s great to stand back and see

of schedule, thanks to the in-house

“We cut through red tape, we worked

they’re given an opportunity, grasp

everything that’s been achieved by

relentlessly, and we did it together,”

a whole raft of individuals that have

proudest isn’t just the building

that’s what makes me so proud.

he reflects, “What makes me

itself, but the people – everyone

in CareCo who supported us in our

hour of need. You were phenomenal.”

“For the last two years, I’ve pretty much

done nothing but put my heart and soul into getting us back into CCHQ,” says

all worked brilliantly together. And

is here to spill the tea (leaves). It’s a

for a good brew – featuring fun photos

about how they take their cuppa.

Cosy creature comforts

A gym can also be found on the

16 sizeable meeting rooms across the

PAGE 12

adorns every kitchen in the building

and truly, I just had a good orchestra”.

I love all the people. Because I’m like

and give people support.

buddy takes their tea? The Tea Wall that

of our team members with a comment

people have referred to me as a

it was about creating a place where

all I ever want to do is help people

you ever wondered how your desk

‘conductor’”, John explains, “but really

out on this project and retire off the

the elder statesman in the business,

Speaking of caffeine injections, have

quirky celebration of our shared love

After the fire, rebuilding the office

back of it, makes me incredibly proud.

caffeine injection at any point.

“Throughout this whole process,

John, “It’s been some journey, and not

that we’d ever plan it, but for me to go

too far away from a much-needed

wasn’t just about restoring space – people feel truly at ease. There are

building (watch out for the walking

ground floor, so no one has an excuse to skip leg day, either! Every corner has been designed with care,

combining practical workspaces

with inviting, homely touches. In this

rebuilt office, creature comforts are at

stick light hidden in one of them on the

the heart of the experience, helping

and breakout areas means no one’s

and genuinely welcome.

second floor), while several kitchens

people feel supported, productive,

CCHQ

in Numbers Salvage Team:

880 weeks of labour Construction:

6240 weeks of labour 200k

of data cabling

10k

of controls wiring

Who we are, what we are and who we represent The warmth of the new office doesn’t just come out of the 118 air-conditioning units around the building, it’s cultural. Across the building, the

CareCo values are proudly displayed on the

walls. They’re not there as decoration, but as the principles that guide how we work together and

support each other and serve as a reminder that we Lead with Heart, Lend a Hand, Embrace the

Adventure and always Raise the Bar.

Alongside them are photographs of some of our

customers – the people at the heart of everything we do. Their faces bring the purpose behind the

work to life. If nothing else, they’re there to let us remember that each project, each conversation,

and each decision ultimately serves real people

with real problems and real stories. It’s keeps our mission visible, tangible, and above all, human.

3,000

individual data connections

6,000m2 carpet tiles

10,000m2

of cladding and roofing

56

tv monitors

118 AC units Enough mains cable to go from CCHQ to Chelmsford

PAGE 13

CCHQ UPDATE

Together as one

Showtime!

But CCHQ isn’t just a change of scenery – it’s an

The move back to CCHQ has also seen a brand

with collaboration in mind, the new building

on the ground floor, it’s the final, crucial piece of

and collaboration. In bringing teams closer, we’re

Showroom. At the time of publication, CareCo has

evolution in how we work together. Designed

encourages spontaneity, better problem-solving,

new addition: the Braintree Showroom. Nestled

Project Phoenix: the new, expansive Customer

creating an environment where communication

35 showrooms across the country and Braintree is

pace. The building is set up to make working

on the 14th of November.

flows more freely and projects move with greater

together easier, more natural, and more rewarding, benefiting not just those at CCHQ but the rest of

the business as well.

It’s easy to take everyone being in the same space

for granted. Whether it’s catching up over a coffee

or teaming up in one of the new meeting rooms, it’s easier than ever to work together and make

things happen.

Having everyone under one roof also means we

can celebrate wins together, learn from each other

set to become the 36th and is expected to be open

The showroom gives us a chance to learn in realtime how the customer experience is shaping

up. It’s an opportunity to see what works, and

what doesn’t and then translate that feedback

to other showrooms.

Rebuilding an office after a fire isn’t just about

replacing walls and furniture; it’s about restoring

the routines and connections that make a workplace feel like… well… a workplace. The process isn’t an

exact science, but it’s a chance to rethink how things

more naturally, and build stronger relationships day

are done, how to make the space work a little better,

harder to recreate over Teams.

not just for today, but for years to come.

to day. It brings a sense of shared purpose that’s

and how to create something that feels welcoming

It’s also a chance to rediscover what makes the

A rebuild is, at its heart, a chance to start fresh while

– a quick chat in the kitchen with someone from

thoughtful, and it’s a home away from home – the

helping hand when someone’s stuck – these are

our week: even after disruption, routines return,

CareCo culture so special. The small moments

another department you haven’t seen in ages, a

the moments that remind us that we’re all part of

one team. Our new space gives those moments

keeping what mattered most. It’s practical, it’s

place where most of us will spend the majority of

teams thrive, and normalcy is restored.

room to happen.

The Atrium One of the main attractions of CCHQ is the Atrium Café, run by Joshua Meehan and his team.

The Atrium, located on the ground floor of CCHQ, is the perfect place to stop by for a cuppa, a sandwich or even some pick’n’mix!

PAGE 14

How does the cafe contribute to what we do here?

What are you most excited about unveiling?

Joshua Meehan: It’s going to add a level of familiarity to HQ that you haven’t had before. It’ll be a centerpiece for the building, for people to work around, people to meet, talk to suppliers, talk to customers, do some work. It’s going to be a home away from home inside HQ. Think of it as like an episode of Cheers, when everyone knows your name and you can get a cup of coffee!

Joshua Meehan: Matcha ice coffees are very trendy at the moment. Every supplier we’ve used is super high end – so our coffee is a Grade A coffee bean.

It’s the same coffee that the Prime Minister drinks!

When you’ve got a cafe which isn’t public-facing, it can be a bit more complex with what you can put in.

How did you decide on the menu?

Josh Meehan: The full English. The bacon is local.

The sausages are from a butcher less than two miles away. The bread is from a local Essex bakery.

Joshua Meehan: Hearing the feedback from everyone helped. What the warehouse will eat is different to what… say, Human Resources (HR) are eating. HR won’t eat the same thing as what Finance will eat – we’ve listened to everyone so hopefully there’ll be something for everyone.

If you could recommend just one food item from the menu, what would it be?

The mushrooms and tomatoes are also from a local supplier. You won’t get a better full English in Braintree than what you’ve got there!

CCHQ UPDATE

PAGE 15

GOLDEN QUARTER

A golden of golden quarters What a summer it’s been! Our golden quarter really lived up to its name, with records tumbling left, right and centre. But more than the numbers, it’s been about the amazing energy, teamwork and commitment everyone’s shown along the way.

Whether you’re based in a showroom, online, out on the road, or keeping everything moving

behind the scenes, you’ve all played a part in making this our biggest and best golden quarter

yet. It’s been brilliant to see everyone pulling together, supporting each other, and making sure our customers always come first.

The results speak for themselves – but they also say a lot about who we are. This golden quarter has proved just how strong we can be when we work as one team, and it sets us up brilliantly for what’s to come.

Highlights

July was our best-ever month for sales

Our busiest week on record

21st-27 th July new highs set across both retail and online

In August Brierley Hill hit an all time record for showrooms

“Gerry, the Area Managers, and our Showroom teams put in a huge amount of effort in the lead-up to the Golden Quarter, planning and preparing for the busiest time of the year.

They took learnings from previous years, raised the bar, and really made the most of the opportunity – and it showed.

“Elsewhere, Tom, the CX managers and all our CX colleagues can also be very proud for delivering through an incredibly busy few month. Not to mention Operations and all the HQ functions for supporting the sales teams and keeping everything running smoothly behind the scenes.

“It’s fantastic to see what we achieved together – massive thanks and well done to everyone!”

Sue Shaw Retail & Customer Experience Director

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GOLDEN QUARTER

Record Breakers Showrooms that achieved a record month in the golden quarter

Leeds Sheffield

Brierly Hill

Nottingham

Peterborough Milton Keynes

Oxford

Cardiff Bristol

Stevenage

Ipswich

Hayes

Camberley

Cheltenham

Southampton

Norwich

Canterbury

Brighton

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SUMMER PART Y

y t r a P r e m m Su Celebrations

This summer we all took a moment to celebrate what’s been a record-breaking Golden Quarter. We hope that everyone was able to mark the occasion – with many showrooms heading out for meals and drinks, and our teams at CCHQ enjoying a party a little closer to home.

The CCHQ car park was transformed for the day, with food, drink, music, mini golf, and – the highlight of

the afternoon – a mobility scooter

time trial complete with a Top Gear style leaderboard! Congratulations to Colin Heard, Fork Lift Truck

Operative, who came out on top!

Whether it was a night out with your team or joining in the fun at HQ, we hope everyone enjoyed spending some time together, letting off some steam and celebrating a

summer of brilliant results together.

Thank you!

A huge thank you to

everyone across CareCo for making this Golden

Quarter one to remember.

Here’s to raising the bar again next year!

PAGE 18

GAL A DINNER

Gala Dinner Announcement Get ready for a night to remember! Join us on Friday 1st November at Little Channels, Chelmsford for an evening of food, fun, and fundraising at our Gala Dinner in support of Ambitious Against Autism.

For just £50 per ticket, you’ll enjoy: • A sparkling welcome drink

• A delicious three-course meal

• Dancing until midnight

• And the chance to win big in our raffle

Tables seat eight, so gather your team or let us place you with new faces – either way, it’s set to be a great night.

Dress up to the 9s (black tie optional), and come ready to celebrate a fantastic cause.

Spaces are limited, so make sure you and your team don’t miss out!

Let’s come together to raise some money and make memories at the same time.

If you’d like to reserve your place, contact Jane Bunting.

1 st November 2025 Little Channels, Chelmsford £50 per person

PAGE 19

P AG E 19

CARBON FOOTPRINT

Powering a

greener future

We have recently received our yearly carbon footprint report, which gives us the perfect opportunity to share the steps we’re taking towards a more sustainable CareCo. One of the biggest commitments we’ve set is to have 100% of our electricity coming from renewable sources by 2027. All new sites are already switched over, and as existing contracts for other sites come up for renewal, they’ll move across too. By the end of 2027, every CareCo building will be powered by clean, green energy.

We’ve also boosted our solar power. The PV panels from CCHQ were relocated to CCDY and CCLS, and brand-new panels have been installed at our headquarters – helping us generate more of our own energy on-site.

And it’s not just our buildings making the change. During last year we introduced the Tusker car scheme, giving colleagues the chance to switch to electric and hybrid vehicles through a salary sacrifice scheme.

There’s plenty more to do, but these steps show how we’re turning plans into action and building momentum on our journey to a lower-carbon future.

PAGE 2 0

We’re fitting all new showrooms with smart timers.

The timers were trailed at Peterborough and make sure all items in the showroom (except emergency equipment such as alarms) will switch off when they’re not in use.

CAREMILES

CareMiles:

Recognition, Rewards and

Real Savings

CareMiles is our place to celebrate each other, explore our benefits, and unlock some brilliant ways to save.

One of the best features is the ability to give CareMiles to colleagues. If someone’s gone

above and beyond, you can show your appreciation by sending them CareMiles – a simple thank you that they can turn into something special. It takes just three easy steps:

2

Select the Appreciation Hub and then CareMiles Awards.

It’s quick, easy, and a great way to let people know their hard work doesn’t go unnoticed, and you can now nominate people against our new Values!

But CareMiles isn’t just about recognition – it’s also

about rewards with access to exclusive discounts at

more than 800 retailers. From supermarkets and high street stores to restaurants and entertainment, it’s

a smarter way to save money and make your pay go further. You can use the offers online or in-store, anytime and on any device.

So, if you haven’t logged on yet – what are you waiting for? Recognise a colleague, claim your discounts, and start getting the most out of CareMiles today.

3

Fill in the form to say who and why you think deserves recognition.

“ I rarely buy anything without

using a voucher from CareMiles.

Once you get into the habit you’ll find there is a discount or some cashback for almost anything.

Last year I saved over £400 just from using CareMiles regularly.

“

1

Log on to CareMiles, online or through your Connect+ app.

Kerry Laurens HR Specialist

P A G E 21

NEW SHOWROOMS

Oxford showroom

! n e p o y l l a i c i off

On a quiet stretch in the Taurus Business Park in Oxford, our newest showroom has finally opened its doors. From the outside, it looks modern and unassuming – step inside, though, and you’ll find a modern space: light-filled, spacious, and with more cups of tea than the local café.

Inside too, are the most important part of the

whole showroom: the people. Staffed by Heather

“

It’s about identifying the need,not pushing people towards something they don’t want.

PAGE 2 P AGE222

“

Heather Chia

Chia, Amaan Rahman and Jordon Gibbons, and

overseen by Spencer Foote, the Oxford showroom is ready to help the people of Oxford.

Heather, who joined the CareCo family after hearing

about the showroom at a job fair, was curious about

the idea of sales when she took the job, though wary

of anything that felt like “hard sell”. What won her over was the emphasis on listening.

“It’s about identifying the need,” she says, “not

Then there’s Jordon, who grew up just down

want.” That simple shift in focus spoke to her sense

but wasn’t sure she wanted to return. Much like

pushing people towards something they don’t

of purpose.

Today she spends her time not just demonstrating scooters or chairs, but drawing out the quiet

worries and hopes that sit behind a customer’s

decision. One husband might insist he can lift

a heavy scooter into the boot of a car, only for his partner to struggle – so how do you find a

compromise? Heather and her colleagues find ways to guide the conversation in a way that not only

helps the customer make the right decision, but

also benefits whoever’s with them.

If Heather brings life experience, Amaan brings

a fresh perspective. Just out of school and into his first full-time role, the sheer range of products

looked a little daunting at first, but after some time

with the products and training, he’s become

a CareCo Encyclopedia all on his own. His favourite product? The Zora power chair, “...because almost

anyone can use it – and that’s what makes it

the road. Jordon had worked in mobility before,

Heather, Jordan “...didn’t like the idea of pushing people,” she says. But when the opportunity

came, she realised this was different. Now, she takes pride, not just in helping customers, but in the layout of the showroom: the bathroom

section designed to look like a real home, the

scooters twinkling merrily in the bright lights of the showroom like they’re in a car dealership. “There’s a stigma with mobility,” she says, “that it’s all old

and outdated. This feels modern and unique, and

the customers can see them like they would in their

own home.”

The Oxford showroom is still new. Its shelves are

neatly stocked, the brochures still crisp. But already

it feels settled, not because of the products, but

because of the people inside. We’re not just selling mobility aids, after all, it’s the possibility of staying

connected – to family dinners, to the pub down the road, to life outside the front door.

so special!”

P A G E 23

IN THE SPOTLIGHT

In the

SPOTLIGHT From phones to facilities: meet Jenna Rigg Jenna Rigg’s journey at CareCo shows how skills can transfer, and new opportunities can open up. After starting out in the Contact Centre Sales team, she has recently stepped into a brand-new role in Procurement.

What brought you to CareCo?

How have the first few months been?

I had worked at Benefit Cosmetics for five

With everything going on it’s been very busy, but

be somewhere that felt more connected to the

things extra busy, especially as my manager, Julia,

years in Marketing and Sales, but I wanted to

customer and where the products can actually make such a difference to someone’s life.

in a really good way. The move into CCHQ made was working from home with Covid the week before, so I had to step up quickly.

I joined the inbound sales team, where I stayed

I had also just got married when I had started,

good friends.

kept me on my toes!

for around 10 months, and made some really

so it’s safe to say the last couple of months have

How did you make the move into procurement?

How do you plan to continue your

I saw the role advertised and realised a lot of my

development at CareCo?

development, so I went for it. I’ve now been in the

learning! There are so many parts of the business

skills fit. It felt like a good chance to continue my

What I am enjoying most in the role is the constant

role for two months and I can honestly say that no

we touch and business functions I haven’t

two days are ever the same.

What does your role involve?

The role is really varied and there is probably not a part of the business that we don’t talk to or

work alongside. I cover things like uniforms, travel arrangements, showroom consumables orders,

previously worked in, such as waste management & reporting, that everyday feels like a school day.

There is so much scope to review current processes

for efficiency and costings, which will give me more opportunities to showcase my skillset and develop them further also.

and updating our contract log.

What advice would you give to colleagues

Obviously, a lot of our focus has been on the move

looking to develop into a new role?

to another, purchasing items for the new building

you can offer to a role. It doesn’t always have to be

into CCHQ, physically moving items from one place

Think about what you enjoy, your skill set, and what

and helping teams settle in.

an exact match — sometimes your skills are more

PAGE 4 P AGE224

transferable than you realise.

PENSIONS

Pensions app

As you will have seen, we have now completed the switchover of our Workplace Pension Scheme to Royal London.

Now we have moved across it’s easier than ever to keep an eye on your pension by downloading the Royal London app from the Apple or Android store.

And here’s why you should: • G et quick and easy access to your plan and see what you’ve taken out and what you’ve paid in.

• Transfer pensions you have with other providers into your Royal London Workplace pension.

• E xplore how much you could

• V iew and add your nominated

• E xplore financial wellbeing

• V iew your investment details

have when you come to retire. guides and articles created by our experts.

beneficiaries.

including a fund breakdown.

Don’t forget you will still have a pension pot remaining with

Now Pensions and it is down to you to decide what to do with this.

Some of you will have joined the financial guidance sessions with

Compass and may have already acted. It not, don’t worry the team at Compass are happy to talk to you any time.

Compass Financial Solutions contact details Call Michael McGill at Compass now on:

07807 079894 Or email: Mick.McGill@sjpp.co.uk

P A G E 25

SOCIALS

CareCo In The Wild

Our customers in their natural habitat!

I bought the Zora Carbon Powerchair to be able to enjoy holidays abroad and make air travel easier. What a great buy it has turned out to be.

It’s lightweight so my husband can easily lift it to and from the car, and do it quickly thanks to the easy fold system.

The battery is compliant with aircraft travel, quick to charge and easily stowed in our hand luggage.

It’s replaced my buggy for shopping trips, it’s so much easier to place in the car and manoeuvre around shops!

So pleased we made this purchase.

Virginia – Purchased Zora Powerchair

I bought this scooter as a replacement and I’m delighted with it. I can now go out with

confidence and I have regained my freedom.

Joy – Purchased Abilize Stride Comforter

Follow us on social

P AGE 26

STAFF

Our People Pinboard Celebrating from March to June 2025!

Work Anniversaries

Lisa Hall, Showroom Advisor, Newcastle Showroom

5 Year

Martin Pitt, Warehouse Operative, CCHQ

Craig Roberts, Showroom Advisor, Milton Keynes Showroom

Nick Cook, Fork Lift Truck Operative, CCHQ

Dawn Armstrong-Clayton, Showroom Advisor, Newcastle Showroom Graeme Edwards, Showroom Advisor, Camberley Showroom

James Wate, Warehouse Shift Manager, CCHQ Paul Ibell, Engineering & Returns Operations Manager, CCHQ

Michael Edwards, Warehouse Supervisor, CCHQ Samantha Hawke, Engineering Administrator, CCHQ Shannon Tyrrell, Customer Administrator / Support, CCHQ

Stuart Mackinnon, Warehouse Operative, CCHQ Zak Wilby, Mobile Technician, CCLS Alfie Adams, Sales, CCHQ

Grace Lambert, Customer Aftersales, CCHQ

Philip Watson, Engineer, CCHQ

Peter Melham, Sales Advisor, Bristol Showroom

3 Years

Weddings

Alan Bullock, Mobile Technician, CCHQ

Married August 2025

Brian White, South West Area Manager, CCHQ

Married September 2025

Sue Shaw, Director of Retail & Customer Experience, CCHQ

Angela Wright, Showroom Manager, Cardiff Showroom

Moses Ozkan, Customer Sales Advisor, CCHQ Lisa Bird, Showroom Advisor, Peterborough

Carmen Buckley, Learning & Development Partner, CCHQ

Carmen Buckley, Learning & Development Partner, CCHQ

Craig Kennedy, Northern Area Manager, CCHQ

Married October 2025 Gemma Delana, Learning & Development Partner, CCHQ

Charlotte Playle, Supply Planner, CCHQ David Hutchins, Showroom Advisor, Brierley Hill Showroom

Douglas Shaw, Technical Support Specialist, CCHQ Jack Turner, Customer Aftersales Supervisor, CCHQ Julia Kinninmonth, Procurement Manager, CCHQ Keith Terry, Mobile Technician, CCHQ

Kyra-Mae Horrocks, Servicing Supervisor, CCHQ

Babies Baby Boy – Jesse – August 2025 Joe Abbitt, Brand Communications Manager, CCHQ

Lesley Cornish, Showroom Advisor, Exeter Showroom

WE ARE HIRING!

Go to www.careco.co.uk/careers to find out more details

P AG E 27

Making every day a better day

Share your stories, photographs and people’s pinboard news for the next issue Email CQ@careco.co.uk