CQ Newsletter - Issue 3

Quarterly Issue 3 | Q1 2025

Back-in Shack!

The big challenges, big wins and big plans of our Returns department

Also...

Travels to China

Coventry opens

New L&D plans

CSR Update

W ELCOM E

The comeback crew Turning returns into results across the whole business

R

eturns are the bane of any retailer. The classic double edged sword. The more you grow, the more

you sell, the more returns you find yourself dealing with.

And as a department to work in, it’s a pretty unique

proposition. While almost everyone else in the business

does their best to get products out of the warehouse, Returns face the problem of watching them come back

in. And let’s just say, they don’t always come back in the

same condition they went out in…

For this issue of CQ Magazine, as with our last issue on

CCLS, we once again wanted to shine the spotlight on a

team of unsung heroes – vital cogs in the machine, without

whom things would very quickly start to break down.

You might not think it, but working in Returns is about much more than dealing with the items our customers

don’t want. At any one time, this department plays a

supporting role in customer services, warehousing and

inventory, sales, product development, compliance,

engineering… you name it. If returns (the thing) are the bane of the business, Returns (the department) are a huge part of its backbone.

Elsewhere in this issue we catch up with our CSR

committee to hear about all the lovely things they’re up

to, travel to China with Product Management and Supply

Chain, get a sneak peek at the new range of Ultimate Comfort furniture and celebrate Coventry’s incredible

new showroom. It’s our biggest issue yet (and we left

stuff out!). As always, email CQ@careco.co.uk to share your stories!

Enjoy!

Joe Abbitt

B R AND COMMUNIC ATION S MA NAG E R

PAGE 2

“

The Returns team are an important department within CareCo, dealing with not only returns, but refunds and

exchanges for our customers. I would like to thank all the team for their hard work and commitment in ensuring

”

our customers receive the best returns experience! at li, Paul Ibell

E NGI NEER ING & R ETUR NS O PE R AT I O NS MANAG E R

P AG E 3

C SR UPDATE

CSR

Corporate Social Responsibility

Gala Dinner On Saturday 9th November, we held our Gala dinner for Macmillan

Cancer Support at Little Channels in Chelmsford. Our inaugural black tie event helped us to raise £6,000!

Our evening started off with a wonderful speech from our Chairman, Malcolm Harrison. Malcolm’s speech introduced the evening, of course, but also served as a timely reminder of the incredible work Macmillan do.

As Malcolm rightly said in his speech, over the last 3 years we’ve

supported 8 staff members, living with cancer, and it seemed only right to put Macmillan at the top of the list when we heard of their dedicated support to so many people embarking on their own cancer journeys.

Together, we’ve made a real impact in supporting Macmillan’s

vital work, helping those affected by cancer receive the support they need.

Thank you to everyone who contributed, volunteered, and attended – your kindness and generosity have truly shone through!

Foodbank Update As you all know, we ran a foodbank collection just before Christmas last year at CCHQ and our Northern showrooms too!

We’re always looking for ways to make a meaningful impact in the

communities we serve. Between our HQ and showrooms, we managed to collect and donate an impressive amount of food items to help those

in need. Thanks to everyone’s generosity and commitment, we’ve made a real difference for local families during a challenging time.

We’ll be running more foodbanks in the future, keep your eyes peeled!

P AGE 4

CSR Diary 2025

4

APRIL 2025

The Flight Shift Friday 4th April

FRIDAY

5pm - 5am Raise a minimum of £50 Green Fancy Dress Bring drinks and snacks £40 lunch voucher for most funds raised!

Contact Jane Bunting (jbunting@careco.co.uk) to join the team!

28 SATURDAY

JUNE 2025

Yorkshire Dales Mighty Hike Saturday 28th June

Raise a minimum of £250 14 Miles Lunch provided during hike/ hot meal at finish line Glass of Bubbly!!

Contact Gillian Airey (gairey@careco.co.uk) if interested!

NOTES

Keep diary free for other events!

Find Green fancy dress costume...

Target £2000

IS O

New ISO Certifications!

This is to certify that the Quality Management System of: CareCo (UK) Limited

Unit 1, 1 Hawking Drive, Great Notley, Braintree, Essex, CM77 7AY, United Kingdom (Central function listed above. See appendix for additional locations)

Last year, one of our main goals as a company was to become certified in accordance with ISO standards. As of December 2024, we achieved that goal!

The standards most important to us were ISO 9001, 13485, 14001 and 45001.

Now, these random numbers probably don’t mean all that much to you on their own, but in a nutshell, they are internationally recognised standards

created by experts and they help businesses like CareCo to establish levels of operational consistency.

applicable to: The Sub-Contract Manufacture of Mobility Equipment The Import, Supply, Distribution, Servicing, Repair and Installation of Mobility Equipment .

has been assessed and registered by NQA against the provisions of: ISO 9001:2015

This registration is subject to the company maintaining a quality management system, to the above standard, which will be monitored by NQA

a

Managing Director

Certificate No.

194519

ISO Approval Date:

4 December 2024 4 December 2027 29, 19

Valid Until: EAC Code:

Page 1 of 2 The use of the UKAS Accreditation Mark indicates accreditation in respect of those activities covered by the accreditation certificate number 015 held by NQA. NQA is a trading name of NQA Certification Limited, Registration No. 09351758. Registered Office: Warwick House, Houghton Hall Park, Houghton Regis, Dunstable Bedfordshire LU5 5ZX, United Kingdom.

This certificate is the property of NQA and must be returned on request.

Here’s the fun bit! We get to explain what each standard means: This is to certify that the Occupational Health & Safety Management System of:

•

ISO 9001: Provides us with the requirements to create and

implement necessary policies, processes, and procedures to provide products and services that meet customer and

ISO 13485: Similar to 9001 but specifically for Medical

and quality of the medical devices we place on the UK

Devices, this demonstrates our commitment to the safety

market.

•

Unit 1, 1 Hawking Drive, Great Notley, Braintree, Essex, CM77 7AY, United Kingdom (Central function listed above. See appendix for additional locations) applicable to: The Sub-Contract Manufacture of Mobility Equipment The Import, Supply, Distribution, Servicing, Repair and Installation of Mobility Equipment .

has been assessed and registered by NQA against the provisions of: ISO 45001:2018

This registration is subject to the company maintaining an occupational health & safety management system, to the above standard, which will be monitored by NQA.

regulatory needs and improve customer satisfaction.

•

CareCo (UK) Limited

ISO 14001: Demonstrates our commitment to operating

sustainably and our commitment to reducing our carbon footprint to meet the UK’s Net Zero target.

a

Managing Director

Certificate No.

194521

ISO Approval Date:

4 December 2024 4 December 2027 29, 19

Valid Until: EAC Code:

Page 1 of 2 The use of the UKAS Accreditation Mark indicates accreditation in respect of those activities covered by the accreditation certificate number 015 held by NQA. NQA is a trading name of NQA Certification Limited, Registration No. 09351758. Registered Office: Warwick House, Houghton Hall Park, Houghton Regis, Dunstable Bedfordshire LU5 5ZX, United Kingdom.

This certificate is the property of NQA and must be returned on request.

This is to certify that the Environmental Management System of: CareCo (UK) Limited

Unit 1, 1 Hawking Drive, Great Notley, Braintree, Essex, CM77 7AY, United Kingdom (Central function listed above. See appendix for additional locations) applicable to: The Sub-Contract Manufacture of Mobility Equipment The Import, Supply, Distribution, Servicing, Repair and Installation of Mobility Equipment .

has been assessed and registered by NQA against the provisions of: ISO 14001:2015

This registration is subject to the company maintaining an environmental management system, to the above standard, which will be monitored by NQA

•

ISO 45001: A set of rules, policies, processes, plans and practices for preventing occupational health and safety hazards and minimising risks in the workplace.

a

Managing Director

Certificate No.

194520

ISO Approval Date:

4 December 2024 4 December 2027 29, 19

Valid Until: EAC Code:

The journey to gaining these certifications began way back in November 2023.

It took the Business Support & Compliance team nearly 11 months to prepare

Page 1 of 2 The use of the UKAS Accreditation Mark indicates accreditation in respect of those activities covered by the accreditation certificate number 015 held by NQA. NQA is a trading name of NQA Certification Limited, Registration No. 09351758. Registered Office: Warwick House, Houghton Hall Park, Houghton Regis, Dunstable Bedfordshire LU5 5ZX, United Kingdom.

This certificate is the property of NQA and must be returned on request.

for the audit and it led to the creation of our amazing Integrated Management System, the development of company-wide and departmental policies and

procedures, process improvements and lots of other things to strengthen our infrastructure and support the rapid and continuing growth of CareCo.

This is to certify that the Management System of: CareCo (UK) Limited

Unit 1, 1 Hawking Drive, Great Notley, Braintree, Essex, CM77 7AY, United Kingdom (Central function listed above. See appendix for additional locations) applicable to: The design, control of manufacture, importing, supply, distribution, servicing and installation of mobility equipment

has been assessed and registered by NQA against the provisions of: ISO 13485:2016

Fast-forward to October of 2024 and the Business Support & Compliance

This registration is subject to the company maintaining a management system, to the above standard, which will be monitored by NQA

team waited with bated breath over the longest 11 days of their lives as the ISO

auditors got to work. The audits eventually ended (with no non-conformances

of any kind!) and after another agonising 6-week wait for an independent technical review of our audit reports, we were awarded all 4 ISO certifications for all 4 CareCo sites: CC51, CC77, CCDY and CCLS!

P AGE 6

a

Managing Director:

Certificate No:

194522

ISO Approval Date:

20 November 2024 19 November 2027 29, 19

Valid Until: EAC Code:

Page 1 of 2 The use of the UKAS Accreditation Mark indicates accreditation in respect of those activities covered by the accreditation certificate number 015 held by NQA. NQA is a trading name of NQA Certification Limited, Registration No. 09351758. Registered Office: Warwick House, Houghton Hall Park, Houghton Regis, Dunstable Bedfordshire LU5 5ZX, United Kingdom.

This certificate is the property of NQA and must be returned on request.

TH E D IS A BIL ITY C O N F ID EN T S CH EM E

We’re Proud to Be a

Level 3 Disability Confident Employer We are delighted to announce that we have officially

achieved Level 3 Disability Confident Leader status!

The Disability Confident scheme is a scheme devised by the government that supports employers to

employ disabled people in work. Schemes like this are essential because it helps us to challenge our

own attitude towards our employment policies

and helps us to improve our own understanding of disabilities, as well as removing barriers for people with a condition or impairment.

This is a significant milestone that demonstrates our commitment to fostering an inclusive and supportive workplace for everyone, especially those

with disabilities. As a Level 3 Disability Confident

Employer, we are not only meeting the highest standards for inclusivity, but we’re also taking an active role in inspiring and supporting people with a condition or impairment.

This achievement reflects the work we have undertaken as a company to break down barriers and ensure equal opportunities for all. From championing inclusive

recruitment

practices

to

providing

tailored workplace adjustments, we’re creating an

environment where everyone can contribute their best and thrive.

Together, we’re building a workplace that is not only EF

OR THE

F

LS TORY

SCAN

ER

UL

H

diverse but also inclusive.

O

N P AG E 7

BR

ANDON

Striding forwards Learning Academy “Learning is the difference between existing or really growing and developing as an organisation”,

says Emma Smith, CareCo’s Head of Learning and

Organisational

Development.

“It’s

the

big

differentiator between performance and genuine high

performance. If we don’t continue to develop, we’re

with Learning & Development

Emma Smith talks us through our bright future

going to lose our advantage.”

management. This methodology allows L&D to fully

Learning and Development is gearing up for a big 2025,

and in turn create development programmes that are

complete with new Learning Academy materials, the newly created L&D Partner roles and new internal

development programmes, so we caught up with

understand the learning needs of the whole business

practical, engaging, and truly help us to do our jobs better.

Emma over a cup of coffee for the full story.

Central to this approach are the L&D Partners, who

Instead of a traditional training team with a one-

business

size-fits-all approach, Learning and Development are evolving with a strategy focused on business

partnering, tailored blended learning and talent

will each work closely with dedicated areas of the

to firstly fully understand our operations,

practices and learning requirements; then ensure that appropriate support and development guidance is provided.

The team from left to right: Simon Bidle - Retail (Northern, Central & South-East region), Carmen Alcón-Gardner - Operations, Emma Smith - Head of Learning and Organisational Development, Gemma Dalena - HQ & Retail (South-West region), Lesley Walmsley - Customer Experience Opposite page, bottom: The team’s new blended learning strategy

L E A RN IN G & D EVEL OP M EN T

One of the most crucial aspects of the department will

There are plenty of other big movements on the horizon,

carefully curated approach will allow L&D to identify

which is kicking off in March, helping team leaders to

be defining key skills for every role in the business. This

where people are already excelling and where they might need a little extra support.

Emma and her team will also be working to ensure

that there is a focus on workshops being even more engaging and interactive, with emphasis on the

practical application of new skills in our roles. This will be achieved by applying a blended learning approach

which combines self-paced online learning, live workshops and on-the-job learning.

The team’s big focus over the next five years? Building a strong learning culture where professional development is second nature.

including CareCo’s very own Leadership Academy, build and apply their leadership skills. There will also

be a big ramp up for our Product Mastery and Sales Mastery programmes, as well as further development

to our OrderWise workshops and an expansion in training to support senior leaders throughout the

business. Plus look out for news on the launch of a suite of personal effectiveness workshops and other learning opportunities related to customer service and wellbeing.

“At the end of the day, this is all about making sure

learning is practical, relevant, and engaging”, Emma says of all these new developments. It’s about all of us

taking what we’ve learned and actually applying it to our jobs. When it comes to how that can happen, Emma

What’s coming up?

One of the first things being implemented this year is a

dedicated SharePoint site, where everyone will be able to see what learning is available throughout the year, whether that’s online internally curated eLearning or

in-person workshops. With new expertise in the team,

explains that it is most effective when managers pick up the baton after learning activities to “carry out regular

1:1 check-ins, engage with personal development planning, deliver constructive feedback and recognise their teams’ successes.”

there will also be opportunities for self-discovery with a personality profiling tool called Insights Discovery. This

aids our understanding of ourselves and how we can build and maintain effective professional relationships.

Blended Learning Projects

Feedback

Self Evaluation

Coaching Practice

Cl as s r o o m

Experiential

Instruction

Theories/ Models

Collaboration

In-Context Scenarios

( s k i ll)

O n the Jo b

Onl in e

( e xp e r i en ce)

( kn ow le d ge )

Videos

Simulations

Social Media

Research

Podcasts

P AG E 9

SHOWROOM

In conversation with

Our Coventry Team In January, we opened a brand new CareCo showroom in the heart of Coventry. Located in the Holbrooks Industrial

Estate, our newest showroom has seen us open our doors for the lovely people of Coventry, but has also seen some new members of the CareCo team!

Kamil Fracik, Millie O’Connor and Marian Akakpo have all joined CareCo, while Dean Stringer and Jacob Osborne have made the transition to Coventry, too.

always done. I started when I was 13 helping my Dad with his family rugs and carpet business. I learnt everything from him.

What’s the most exciting thing Once the showroom opened, we had an excellent opportunity to speak to Kamil, Dean, Millie and Mariam to find out a little bit more about them!

you’ve ever done?

I’ve paraglided and was in a bungee

ball. I would love to skydive at some point. It would be a great adrenaline rush!

Mariam

What do you like to do in your spare

Check out our interview below:

time?

Kamil

I love to cook for myself and my

What is the one rule you live by?

family. I bake my own bread and

Always persevere no matter how

muffins for my children.

pastries such as mini doughnuts and

I live by the rule of never giving up.

tough things get. I get this from my

mum who’s my biggest inspiration.

She’s very hard-working.

What do you love about CareCo?

The staff. Everyone I have met is so nice. The management team have been wonderful. The colleagues

are helpful. They inspire me to be a better Sales Advisor.

What would your advice be for anyone starting at CareCo?

Millie

My advice to someone starting at

This year my focus is on organising

customer is satisfied by giving them

What are your goals for this year?

myself, getting my personal admin

up to date and getting ready for the

summer. I’m planning to travel to Thailand at the end of year!

Dean

What are your favourite parts about

CareCo?

I love to help the customers. I had a

It’s grown so much since I started.

that I had made their day. It was so

How long have you been with I’ve been at CareCo for 7 years.

I’ve been in the mobility industry for over 18 years. Sales is what I’ve P AGE 1 0

your job?

phone call from a customer saying nice to hear that. I see myself working here for a very long time.

CareCo is to take work seriously.

Have a solid work ethic. Ensure the the correct product information.

“

I believe if you’re going to do anything, do it with the intention of

” - Mariam

doing it with 100% effort. Don’t act on something half-heartedly.

P AG E 11

34 Showrooms

and counting

London & South East Camberley

Canterbury

Chester,

Croydon

North West

Hayes

Opens 11th April!

Maidstone Milton Keynes Romford

East of England

Midlands

Norwich

Coventry

Peterborough

Leicester

Stevenage

Lincoln

Ipswich

Brierley Hill

Nottingham

South West Bristol

Cheltenham Exeter

Stoke on Trent

North Chester Hull

South Coast Bournemouth Brighton Eastbourne Southampton

Wales Cardiff

Leeds Leeds Outlet Newcastle Preston Sheffield Warrington

Scotland Glasgow

Coventry, West Midlands

Now Open!

Our

Community do ““ Alone, wesocan little;

Together , we can

”

do so much ”

Being part of a safe, positive community is vital for our mental health and wellbeing. We thrive when we have strong connections with other people and supportive communities that remind us, we are not alone.

C HI NA

JOURNEY TO THE EAST Back in November, the Product team (Will, Steffi,

Kay, Kirsty and Jen) embarked on an ambitious

11-day business trip across China and Taiwan, running from the 17th of November to the 27th.

With a tightly packed itinerary, the team visited an impressive 27 suppliers and factories, covering multiple cities including:

• Anji • Dongguan • Dongyang • Foshan • Jiaxing • Macao • Shanghai • Shenzhen • Shunde • Suzhou • Zhenjiang As well as visiting Hsinchu, Taoyuan and Taichung in Taiwan.

P AGE 1 4

CH I N A

P AG E 15

C HI NA

The main goal of the trip was

to-back meetings and factory tours,

just how much effort and precision

strengthening existing relationships

local experiences. From sampling

product we sell.

to

engage

with

our

suppliers,

and, potentially, forging new ones.

Along the way, the team uncovered some

unexpected

product

finds,

sparking ideas for the future. Each day brought a fresh wave of insights,

whether it was seeing the incredible production setups that our partners have or just seeing just how much potential and scope there is for

they managed to squeeze in some

authentic dim sum in Hong Kong

goes into creating each and every

to exploring the vibrant streets of

All too quickly, the trip came to an

something unique to offer, including

but one that allowed the team to

Shanghai, every destination had one of our suppliers, where they

had a fully-built Megatron in the reception area, (presumably de-activated).

end. It was a massive undertaking, re-affirm our relationship with our

suppliers in the East, and to add some much-needed cultural flavouring to refine our pallets.

future expansion.

One of the standout moments of

Now back home, the team is buzzing

However, it wasn’t all work and no

sheer scale of production at some of

insights. The knowledge gained has

play! Living by the mantra “work hard,

play hard”, the team made the most of their time abroad. Between back-

P AGE 1 6

the trip was seeing first-hand the

the factories. Walking through the vast assembly lines and high-tech

manufacturing facilities reinforced

with

fresh

ideas

and

valuable

already started to inform some of our

decisions moving forward. BIG things

are on the horizon and we can’t wait to share them with everyone!

RETURNS P AGE 1 8

A SPOTLIGHT ON RETURNS There’s never a dull moment at CareCo and never is that truer than in our Returns department. The fire that hit CCHQ last year proved to be a trying and difficult time for everyone, and despite some unexpected hurdles (including

a temporary relocation to what is affectionately referred to as ‘the chicken shack’), the Returns team has been the lifeblood of our after-sales process.

RE TU RN S I N FOCU S

From processing returns with care to keeping stock organised and up to date, this is the story of the Returns team.

DEFINING SUCCESS Currently situated in the warehouse of CC51, the Returns

department is a small but efficient team. Headed up by Paul Ibell, our Engineering & Returns Operations Manager with Andy Green, our Returns Assistant Manager and Chloe Murphy, our Returns Manager, the Returns team

is a small but mighty team that prioritises efficiency and accuracy as they work.

Key performance indicators (KPIs) guide the way, this includes:

Andy Green

• Processing returns within a three-day turnaround.

• Responding to customer emails within 24 hours.

RETURNS ASSISTANT MANAGER

• Completing weekly stock checks to maintain

What role does returns play in the big picture

accuracy.

The team’s commitment to efficiency and precision

ensures that our customers receive the best possible service, even after their purchase.

FACING CHALLENGES HEAD-ON The fire at CCHQ last year took its toll on Returns, as it did the rest of the business, and forced the team into

of CareCo? Well without returns there would be no refunds,

and products wouldn’t be getting repaired! Our customers rely on our products so we need to

make sure that we refund as accurately and efficiently as possible.

What can the rest of the business learn from

temporary working conditions… in a literal Chicken shack.

the Returns Department?

[Healthcare], and that’s basically what it was, it was their

Information is key! We need to know the exact

the guys were having to work. Guys were having to work

a guessing game to why a product has been

“That’s what it was!” says Andy, “We were over at Motion

old Chicken shacks being converted into warehouses. So, through there with minimum power, very little heat, but it was the only way we could get returns turning over,

obviously, with the support of CCLS as well. Without

information to process an order otherwise it’s

returned and it slows down the process. The more concise, the quicker we can work.

Leeds, we would have been in big trouble.”

What makes a successful day in returns?

While not ideal, everyone pulled together, collaborating

I would say everyone coming into work on

smoothly. Now, with a move back to a permanent facility

what jobs and tasks are ahead of them that

with other departments to keep operations running on the horizon - one that includes an expansion and co-

location with the Engineering team - the future looks exceedingly bright for Returns!

time and having structure, so everyone knows

day! Overall, I’d say that making sure everyone

is adhering to the process we have in place is essential. If everyone does that, then we’re all leaving happy at the end of a long day!

P AG E 19 P AG E 19

R ETURNS IN FOC US

Collaboration between departments

is essential in any business and Returns is no different. The team

has been working hard to improve training and communication across

ABOVE AND BEYOND But Returns is not just a department for processing refunds and repairs!

The department also plays a crucial

departments and are actively running

GDPR is not generally something you might associate with Returns,

but it’s an important aspect of the department’s work and requires full compliance.

training for other departments as

“Every business has to comply with

processes and reduce mistakes.

get all the stuff that’s coming back

well as themselves to streamline

“We’ve

fortnightly

started

departments

meetings to

try

GDPR”, says Paul Ibell. “We obviously

and that has the customer’s details

implementing with

and

on it. It’s likely got brochures in it with

other

their names and addresses on. And if it

reduce

starts going back to stock, then all of

mistakes”, says Chloe Murphy, “and

that needs to be removed from labels

likewise, we’ve been sending new

and boxes and stuff.”

starters into other departments to

learn everything about what we do

elsewhere and to help us reduce our own mistakes”.

P AGE 20

role in stock control and compliance with GDPR regulations.

This

ensures

the

business

runs

efficiently while keeping customer data protected.

THE STATS CCHQ Returns Processed

January 2025

1860

RE TU RN S I N FOCU S

RETURNS FROM WHENCE THEY CAME There’s excitement in the air as the team prepares

to move back to a more permanent space. With this

transition, though Returns are currently managing things well, the move to CCHQ will help with improving workflow and being better equipped for our peak periods.

It’s a long way away from when the team were huddled around a single heater in a converted chicken shack!

returns processed

February 2025

returns processed

1830

2022

2023

2024

Jan

1656

1533

1173

Feb

1685

1586

1578

Mar

1795

1908

1844

Apr

1824

1501

2192

May

1513

1690

2087

Jun

1927

2083

2098

KEEPING UP THE GOOD WORK! Despite the challenges, the Returns Department

2000 2022

1 5 00

2023

1 000

2024

5 00 0

2025

has shown resilience, teamwork, and an unwavering

commitment to excellence. With an exciting move ahead, improved processes, and stronger interdepartmental

collaboration,

looking brighter than ever!

the

future

is

Stay tuned for more updates as the team settles into their new home!

Jan ua ry P AG E 21

NEW PRODUC TS

N E W Products •

Fold-down frame design

•

Airline-friendly

LEARN MORE

•

In-app control

•

Modern LCD joystick

•

Thick padded seat

•

25km range

display with big buttons

LEARN MORE

•

Concertina folding

•

Thick padded seat

•

Charge anywhere

•

Modern LCD display

•

Lightweight

•

Available in purple, red and grey

LEARN MORE

P AGE 22

•

Heat and massage

•

Spacious side pockets

•

Precise adjustment

•

Large button handset

•

Padded arm and headrest

•

Dual motor

U L T IM A TE COM FOR T

New Ultimate Comfort Range

Set to be in showrooms soon!

Salcombe Range

New styles, new fabrics, new photography...

It’s full steam ahead for our new Ultimate Comfort range, with 35 fresh fabrics joining the line-up and a

host of new chairs and beds for customers to enjoy.

With modern patterns including a bold new stripe fabric and a lovely on-trend feel across the board, we can’t wait to see these in our showrooms!

Behind the Scenes at HUB

P AG E 23

NEW UN IFOR M

NEW UNIFORM We’ve recently launched a brand new uniform for our non-desk workers.

The uniforms launched on Thursday 13th February and have been designed

to improve comfort, practicality, and provide a more professional look for staff.

The retail uniform is designed in a sleek grey theme and is for Showrooms, Delivery Drivers, and Service Engineers: •

Grey Gilet

•

Grey Polo Shirt

•

Grey Shirt (for Managers)

•

Grey Soft Shell Jacket

•

Grey ¼ Zip Sweatshirt

For the Operations team, the new uniform is: •

Hi-Vis Coat

•

Hi-Vis Polo Shirt

•

Hi-Vis Soft Shell Jacket

•

Hi-Vis T-Shirt (optional)

We’re confident that these new uniforms will be as comfortable as

possible, and will go a long way towards helping us to present a consistent and professional image to our customers and partners!

P AGE 24

S OCI AL S

CareCo In The Wild Our customers in their natural habitat!

Two very happy customers out and about on their X-GO Proceeds, let’s see what they think...

Bernie gives 5 stars

Bernie - “First experience of having a mobility scooter,

nothing fussy or complicated with simple controls, safety break feature and lightweight - one very happy customer.”

Meshiel - “I got my scooter last month as I’ve been

struggling for some time with my mobility. Holidays will

be great again as I’ll be able to go out and about with my husband. He tells me what he’s seen on his walkabout, but now he’ll be able to show me instead!”

Meshiel gives 5 stars

Follow us on social

P AG E 25

C CTA COMING SOON

CareCo Taunton coming soon...

A few months ago, we announced that we are expanding our Home Installation and Mobile Servicing Technician

services, which allows us greater control over our services, rather than having to rely on third party partners. To that end, we’re pleased to announce that CareCo Taunton (CCTA) officially opened its doors on Monday 10th of March!

With CCTA’s opening, we’ve started small with a view to expanding further. For now, we’ll be working in the TA, DT, BH, SP, BA, SN, BS and GL postcodes! We’re working fast after that too! Once CCTA is all set and ready to go, we’ll have a mobile technician service in place in April, once the newly recruited technicians are fully trained.

CCTA will be headed up by Matthew Dunn. New recruit Sophie Turner will be handling the general day-to-day alongside Wayne Turnbull – both will put the training they gained at CCDY to good use!

Where can I find CCTA?

CCTA will be operating out of Unit 1603, Bridgwater Gateway, TA6

6GY. Ideally located just off Junction 24 of the M5, it has easy access to the motorway network and all major routes to the South West,

South Wales and to the counties of Hampshire, Wiltshire Berkshire, Oxfordshire and Gloucestershire.

4.9 out of 5 reviews received 56,476

Great company, great product!

The lady in the showroom was very helpful and ordering

was a simple process. The chair was delivered by Kevin Recliner Chair...

Went into store the young lady called Chloe

Rice was very helpful we purchased an Oslo riser recliner would go back there again first class service.

Smith who manhandled the heavy riser chair by himself and gave us clear instructions on how to use it. He was both efficient and helpful. Overall the whole experience was very positive and I would thoroughly recommend CareCo to friends and family.

Great Service!

Phoned on Thursday as I needed a wheelchair for the weekend. George was very helpful! I got the CareCo

aluminium traveller and the gel comfort cushion. It all arrived on Friday! Only had to put the footrests on and it was ready! It goes through all our doorways and was invaluable when I went for my MRI scan.

There’s always something I need at CareCo and the service is brilliant both in store or on the phone.

P AGE 26

S T AFF

Our People Pinboard

Celebrating from November to February 2025!

Work Anniversaries

Gareth Pritchard, Showroom Advisor, Bristol Showroom

10 Year

James Line, Product Management, CC77

Dan Jones, Marketing, CC77

Chantelle Gray, Warehouse, CCLS

5 Years

Donna Ebbs, Operations, CC51

Kevin Bacon, Showroom Manager, Southampton Showroom

Caroline Goode, Showroom Advisor, Nottingham Showroom

Michael Turner, Showroom Advisor, Leicester Showroom Gill Airey , Multi-Site Manager, Warrington & Preston Showroom Jayne Lee, Showroom Advisor, Warrington Showroom Tom Curson , Servicing Manager CC51 Natasha Regan , Showroom Advisor, Warrington Showroom

Weddings Married 4th November 2024 Laura Richardson - Warehouse, CC77 Married 27th February 2025

Gill Airey - Multisite Manager, Warrington & Preston

3 Years Stephanie Gaskin, Compliance, CC77 Gemma Prouse, Showroom Manager, Exeter Showroom Micheal McCall, Engineering, CC51 Tracy Davidson, Showroom Manager, Nottingham Showroom Tessa McLaughlin, Sales, CC51 Kunle Eko-Davies, Logistics, CC77 Lewis Risdon-Stapley Regional Management, CC77 Paul Carter, Sales, CC51 Rasmus Petersen, Warehouse, CC77 Joan Mantell, Showroom Advisor, Brighton Showroom Scott Browne, Warehouse, CC77

Babies Baby Boy - Vincent - November 2024

Shannon Tyrrell - Customer Administration, CC51 Baby Girl - Margot - November 2024 Leah Osman, Marketing, CC77

Baby Boy - Freddie - November 2024

Tom Stansfield - Operations Director, CC77 Baby Boy - Elliot - December 2024 Adam Randall, ICT Manager, CC77 Baby Boy - Luca - February 2025

Jessie Mann, Showroom Advisor, Leicester Showroom

We are hiring!

G o t o www. c ar e co.co.uk/ ca reers to f in d o ut m o re d et ail s

P AG E 27

Making every day a better day

Share your stories, photographs and people’s pinboard news for the next issue Email CQ@careco.co.uk