Shropshire Support Finder 2014/15

Shropshire Support Finder 2014/15 Adult Care and Support Services

The Dingle in Shrewsbury

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with:

Discover near you “...everyone using our services enjoys the best possible quality of life...” “...a highly skilled and motivated team...“

Making care a positive and rewarding choice Improving the lives of those using our services by providing quality, innovative and inclusive care that respects the individual, Coverage Care is a not-for-profit, multi award-winning organisation with care services throughout Shropshire, Telford & Wrekin.

Head Office: Coverage Care Services Ltd, Allison House, Oxon Business Park, Shrewsbury, Shropshire, SY3 5HJ

locations to feel at home.

Tel: 01743 283 200 www.coveragecareservices.co.uk twitter.com/coveragecare facebook.com/coveragecare

Contents Welcome from Shropshire Council

4

Support and care – where do I start?

31

Areas covered by this Directory

4

Independence assessments

31

Getting out and about

5

Fair Access to Care Services

31

Community transport

5

Types of care home

31

Community opportunities

6

Inspection and registration of care services

32

Care homes checklist

33

Libraries 6

Paying for care

34

Community links

7

Attendance Allowance

34

Living independently

7

Personal Budgets

34

Home Improvement Agencies

7

Making life easier in the home

8

Ways in which a Personal Budget can be managed in Shropshire

34

Direct Payments

34

Individual Service Funds

35

Self-funding advice

35

Personal Assistants

36

Having your say

36

Comments, compliments or complaints

36

Gusto 6

Assistive technology

13

Telehealth 13 Slips, trips and falls

14

Online shopping services

14

Health, recovery and wellbeing

14

Befriending schemes

14

Energize Shropshire, Telford and Wrekin

15

How solicitors can help

37

Looking after yourself

16

Useful local contacts

37

Keeping safe

16

This Directory’s free helpline

37

Safeguarding vulnerable adults

16

Care homes and care homes with nursing

43

Looking after someone

17

Young carers

17

North Shropshire .

43

Family carers

17

Central Shropshire

45

Carers’ Support Service

17

Carers’ training and benefits

17

South Shropshire

48

Carers Direct

18

Index

51

Independent home care providers

18

Home care providers

51

Home care agency checklist

21

Care homes / care homes with nursing

52

Home care providers

23

Specialist care

26

Learning and physical disabilities

26

Dementia care

26

Mental health

28

Residential dementia care checklist

29

The End of Life Care Strategy

30

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Shropshire Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Shropshire Council.

To obtain extra copies of this Directory, free of charge, call Shropshire Council’s Customer Services on 0345 678 9044.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Welcome from Shropshire Council Welcome to the 2014/15 edition of the Shropshire Support Finder, produced annually to provide information on support and care for adults available in the county.

Shropshire Council is committed to helping people in Shropshire by supporting and promoting stronger more resilient communities so that people can live their lives as successfully, independently and safely as possible.

We know that people, regardless of age or ability, are best placed to determine what help they need to lead successful lives.

Shropshire Support Finder is full of support services, voluntary organisations and community-based solutions that are available across Shropshire to help you or a loved one lead the lives you want as well as maintain or regain independence. It is designed to give you help and advice so that you can find your own way to meet any needs for support and care. You might want to know how to find out about support and care to help you live at home, and

how much you might pay for it, or how to find the right place for you to live. If you look after someone else who needs support and care, Support Finder can help you find the support you need.

Stephen T Chandler Director of Adult Services Shropshire Council Tel: 0345 678 9044 Email: firstpointofcontact@shropshire.gov.uk Web: www.shropshire.gov.uk

Areas covered by this Directory

Whitchurch A5

Home care providers All regions ................................................................................ 23

Ellesmere

Oswestry A483

A528

Market Drayton

A49 Wem

A53

A5

Care home listings

Shrewsbury

North Shropshire.................................................................. 43 Central Shropshire............................................................... 45 South Shropshire.................................................................. 48

M54

A5

A488

Shifnal A49

Much Wenlock A442 A458

Church Stretton

Care homes with nursing listings North Shropshire.................................................................. 44 Central Shropshire............................................................... 47 South Shropshire.................................................................. 49

A41

A495

Bishop s Castle A488

Bridgnorth

A489 Craven Arms A49

Ludlow

To access the Shropshire Family Information Directory for information about community groups, clubs, societies and organisations, visit: http://search3.openobjects.com With so many providers to choose from, where do you start? can help.

Contains Ordnance Survey data © Crown copyright and www.carechoices.co.uk database right 2011.

developed by the publisher of this Directory

4

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Getting out and about Community transport Community transport groups are independent charities or voluntary organisations, working to support local people. Community transport is for those who may not be able to use public transport or do not have access to public transport. This may be people who can’t walk to a bus stop or may need assistance to travel or it could be someone living in a rural area where there are no buses.

North Salop Wheelers North Salop Wheelers operates a community transport project in the Wem to Whitchurch corridor. Residents, visitors and holidaymakers in the area can become members of the scheme. A London taxi cab and minibus are both available seven days a week for individuals, members and participating social clubs on a with-driver or self-drive basis. To find out how to become a member of the scheme, please contact: Members’ Ring and Ride Bus Service Booking line: 01948 880 037 Email: js.harrison@btinternet.com Web: www.northsalopwheelers.co.uk Shropshire Community Transport Consortium Made up of 8 groups of independent charities and voluntary organisations, Shropshire Community Transport Consortium has 26 mini buses, ranging from eight to 16 seats (fully accessible for wheelchairs) and a range of cars which can provide door-to-door transport throughout the county. c/o Shrewsbury Dial-a-Ride, Unit 7 Sundorne Trade Park Featherbed Lane, Shrewsbury SY1 4NS Tel: 0777 296 4517 Email: info@shropshirecommunitytransport.org.uk Web: www.shropshirecommunitytransport.org.uk The Friendly Transport Service A community-based organisation helping local people to get out and about. Provide information about buses, trains and taxis and, if you have problems using any of these, volunteers can take you by car or minibus to where you want to go.

Individual membership is £5 a year.

Tel: 01952 881145 • Email: friendlybus@hotmail.com Web: www.friendlybus.co.uk Other useful community transport contacts Corvedale Buzzard Ring and Ride Tel: 01694 720012 • Email: ringandride@btconnect.com Bishop’s Castle Dial a Ride Tel: 01588 638350 • Email: dial.a.ride@hotmail.co.uk

Bridgnorth Community Transport Tel: 01746 768539 Email: bridgnorthcombus@btconnect.com Church Stretton Area Ring and Ride Tel: 01694 720025 • Email: ringandride@btconnect.com The Ludlow Traveller Tel: 01584 700907 • Email: transport@shropshire.gov.uk Oswestry Dial a Ride Tel: 01691 671571 • Email: e.hindmarch@qube-oca.org.uk Shrewsbury Dial a Ride Tel: 01743 450270 Email: linda@communitybasedtransport.co.uk For more information about other bus services including transport in rural areas call ShropshireLink on 0345 678 9068.

Blue Badges The Blue Badge scheme is for people with severe walking difficulties and people who are registered as severely sight impaired (blind) who travel either as passengers or drivers.

You can check to see if you are likely to be eligible for a blue badge by going to the blue badge eligibility tool on the www.Gov.uk website.

You can download the appropriate application from the website below or contact the Customer Service Centre on 0345 678 9044 to request an application pack.

Web: www.shropshire.gov.uk/disabilityinformation/blue-badge-parking-scheme Railcards A Railcard will give you discounts on rail fares, online or from a staffed rail station. There are several schemes for passengers with different needs, including carers. To buy your card online, find out about ticket prices or get help planning your journey go to: www.nationalrail.co.uk call: 08448 714036 or email: customer.relations@nationalrail.co.uk Bus Passes Shropshire Council is responsible for administrating this concessionary travel scheme, which offers free or discounted travel on local public transport services for older people, or those with a disability and their carers.

To find out if you are eligible for one of the schemes and how to apply, please visit www.shropshire.gov. uk/concessionary-travel-scheme

Visit www.carechoices.co.uk for further assistance with your search for care

5

Community opportunities Gusto Part of Shropshire Rural Community Council, Gusto is a network of active people who meet regularly and enjoy participating in activities together. These include regular social events, like theatre trips, cycling, dog walking, going to the cinema, meeting for lunch and enjoying fine

dining, cocktail evenings, photography and art classes.

For further information, please call 01743 360641 or email: info@shropshire-rcc.org.uk Alternatively, visit the website: www.shropshire-rcc.org.uk

Libraries To find your nearest library or to renew a book, visit: http://new.shropshire.gov.uk/libraries The site also has information about the mobile library service that runs across the county.

The website www.myhealthlibrary.co.uk has links to information about health practices, hospitals and support groups, as well as other health and social care services. You can find out about health conditions and treatments, and do online checks on symptoms for your own wellbeing. Also visit www.nhs.uk

help books to their patients. The books cover a wide range of common topics including anxiety, anger, depression, self-esteem, stress and worry. Talk to your GP if you would like to know more.

Books on Prescription Books on Prescription (BOP) is a scheme offered by Shropshire libraries in partnership with the Shropshire Clinical Commissioning Group where GPs ‘prescribe’ self-

Shropshire Partners in Care’s purpose is to support the development of a high quality social care sector in the areas of Shropshire and Telford & Wrekin Information & Advice Networking Opportunities

✆ 6

DBS Checks

Training

Representing the adult social care sector with all key partners

Funding Contact us Tel: 01743 860011 Email: dprice@spic.co.uk Website: www.spic.co.uk

The Care Workforce Development Partnership aim is to facilitate a co-ordinated approach to workforce development whilst at the same time maximising the opportunity to pool resources, knowledge and skills.

Workforce Development

Care the

Ladder

The Care Ladder brings together people who are seeking employment and Health and Social Care Organisations who are looking to recruit by matching vacancies through location and job title For more information visit www.thecareladder.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Community links Community Enablement Team Shropshire Council’s Community Enablement Team is a community-enabling service with a diverse range of skills, knowledge and experience to deliver cost-effective grass roots solutions that make the most of community resources, and meet community priorities at a local level.

Community Enablement Officers are located across Shropshire and work very closely with the elected Shropshire Councillors, and Town and Parish Councils to help and support communities to anticipate and understand local priorities, and make the most of the economic, social and environmental challenges that face them, through local activities and action. We have a wide knowledge of local community networks and contacts.

If you would like further information, or would like to contact the Community Action Team, email: communityenablement@shropshire.gov.uk or telephone: 01743 253077.

Community Directory for Shropshire, Telford and Wrekin The Shropshire Council Community Directory is a comprehensive, up to date database of county-wide information on nearly 3000 community groups, clubs, societies and organisations. It is searchable by postcode and by category and is a quick and easy way to find details of support and opportunities which meet your needs and allow you to maintain your independence.

The Directory is available on the internet, go to the Shropshire Council website www.shropshire.gov.uk and search for ‘Community Directory’.

The Voluntary and Community Sector Assembly (VCSA) The Shropshire VCSA brings together a diverse range of

groups maximising energy, ideas and resources to provide a strong collective voice.

Tel: 01743 252740 • Web: vcsvoice.org Email: vcsassembly@shropshire.gov.uk Shropshire Family Advice Centre Provides free information, advice and support on all aspects of family life, the Centre can support you in your role as a parent, carer or any other family member.

Tel: 01743 254400 Email: shropshireFIS@shropshire.gov.uk Shropshire Rural Community Council (RCC) Shropshire RCC is a leading local charity and membership organisation which helps people who live and work in Shropshire to make things better for themselves and for their community.

4 The Creative Quarter Shrewsbury Business Park, Shrewsbury SY2 6LG Tel: 01743 360641 • Email: info@shropshire-rcc.org.uk Web: www.shropshire-rcc.org.uk Wheelchair Links Shropshire Wheelchair Users Group Formed in 1992, each wheelchair user (and their carer/ carers) who receives a wheelchair from the Wheelchair and Posture Service (through Shropshire Community Health NHS Trust) is entitled to free membership.

Shropshire Wheelchair and Posture Service Shrophire Rehabilitation Centre, Lancaster Road, Shrewsbury SY1 3NU Tel: 01743 444051 • Web: www.swug.org.uk

Living independently Home Improvement Agencies Home improvement and handyperson service providers are local organisations dedicated to helping older people, people with disabilities, and vulnerable people to live in safety and with dignity in their own homes.

Services are focused on ensuring that existing housing is fit-for-purpose and that vulnerable people, predominantly homeowners, are able to continue living independently as long as possible.

Email: mhishropshire@mearsgroup.co.uk Web: www.mearsgroup.co.uk

Mears Home Improvement Service Hartley Business Centre, 272-284 Monkmoor Road, Shrewsbury SY2 5ST Tel: 01743 344632

Visit www.carechoices.co.uk for further assistance with your search for care

7

Making life easier in the home In the living room

Chair raisers

Plug with handle

Easi-reach BYRO N

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of chairs

• Standing up from sitting is difficult

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Open and close windows

• Can’t reach windows • Not secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

• Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and off

• Can’t reach switch • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

• Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant • Change to a cheaper heating system

• Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

n Shropshire Council’s Customer Services on 0345 678 9044.

8

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

• Fit grab rails • Buy a new bed mattress • Transfer board

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

• Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

• Buy a specialised mattress • Drop-down rail • Monkey pole

• Keeping warm in bed

• Checking the safety of your electric blanket

• Contact n (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact n (see key below) for further information • Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

• Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

• Take your tablets

• Opening bottles • Remembering to take tablets

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

• Ask someone to prompt you

n Shropshire Council’s Customer Services on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care

9

In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool Liquid level indicator

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

Large handled cutlery

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Lower or raise cupboards

• Use taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

• Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor • Perching/high stool • Buy a trolley

• Change height of work surface • Make space under work surface for knees when sitting

• Moving around the kitchen

• Not enough space

• Re-organise furniture

• Review mobility equipment used

• Adaptation to kitchen

• Eating and drinking

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Contact n (see key below) • Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Buy a trolley

• Laundry and ironing

• Washing machine is too high or too low • Putting up ironing board

• Wall-fixed ironing board

• Raise/lower washing machine

• Change washing machine or iron

n Shropshire Council’s Customer Services on 0345 678 9044.

10

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Shower board

Grab rail

Raised toilet seat Tap turners

Toilet seat and support frame

Long-handled sponges

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Wash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Long-handled sponge • Flannel strap • Contact n (see key below)

• Lever taps or new taps • Stool

• Raise or lower basin • Showers

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home

• Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet

• Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Combined toilet seat and support frame • Flush lever extension • Contact n (see key below)

• Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet • Request short-term loan of commode

• Clean teeth

• Gripping the toothbrush • Standing at the basin

• Toothbrush gripper

• Electric toothbrush • Stool

• Have a shower

• Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Shower board • Shower chair or stool • Replace shower controls

n Shropshire Council’s Customer Services on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care

11

The Uplands at Oxon

Multi-award winning Care Home and Day Resource Centre The Uplands at Oxon is your very best choice for care with nursing in Shropshire. Our multi-award winning Care Home provides spacious single en suite rooms, with outstanding facilities, glorious countryside views and the highest standards of Dementia nursing and care for those with long term conditions.

• Specialists in end-of-life care, short term respite and rehabilitation and post-operative care.

• Highly-trained staff in a family-owned home.

• CQC compliant and Gold Standard Framework accredited.

The Uplands Day Resource Centre A new type of service for older people and their families.

For more information, please contact us on

01743 282040 or come and visit us at: The Uplands at Oxon, Clayton Way, Bicton Heath, Shrewsbury SY3 8GA

Occupying a convenient and picturesque position next to the Uplands at Oxon Care Home, the Day Resource Centre has been designed as a comfortable, safe and stimulating environment which is available for the use of all adults of mature years.

It can also provide day respite – often much needed and for less than the cost of four hours domiciliary care – for families and carers of clients.

Our Day Resource Centre is open 9am - 6pm Monday to Friday.

Full or half day sessions need to be booked in advance.

Call 01743 365183.

sf3589 Marches Care Shrop Care Services Directory Ad AW.indd 1

www.marchescare.co.uk

15/07/2013 11:31

Assistive technology Assistive technology is all about keeping people safe and independent in their own homes and can help a wide range of people; including people with dementia, mobility problems, learning difficulties or long-term conditions (such as COPD and diabetes).

Examples include gas, smoke, extreme temperature and flood detectors, as well as simple lighting solutions and sophisticated systems which can control lots of different functions within the home from a single remote control unit.

They can also monitor you for a specific health condition such as epilepsy, can raise an alarm should you fall, and outside of the home can be used to find you if you go missing. They can also let you request help should

you become disorientated when away from the home.

Other devices can help to support communication including easy to use telephones and mobile phones while some can help act as prompts and reminders by providing visual and audible cues. These include clock calendars, medication reminders and memo minders.

Telehealth The use of technology can also ensure that family members and carers have reassurance and peace of mind that their loved one will receive a quick response in the event of an emergency.

Telehealth monitoring is the remote exchange of physiological data between a patient at home and medical staff at hospital to assist in diagnosis and monitoring. This could include support for people with lung function problems, diabetes, etc. It includes (amongst other things) a home unit to measure and monitor temperature, blood pressure and other vital signs for clinical review at a remote location (for example, a hospital site) using phone lines or wireless technology.

• cardiac arrhythmia; • asthma; and • medication reminder systems.

In Shropshire, telecare and telehealth enquiries should be directed to Shropshire Council’s First Point of Contact for Adult Social Care Services on 0345 678 9044.

Examples of what telehealth can monitor remotely: • blood glucose levels;

Case study Rose has dementia and at times her recall is very poor. Within the last year she has had to move home to an extra care facility because of issues with her neighbours. Rose agreed to have a bed occupancy sensor and property exit door sensor fitted to connect to her Lifeline. If Rose left her bed during the night and failed to return within 15 minutes the call centre would be alerted. The door sensor was active from 10.00pm to 7.00am and would raise an alert if Rose opened the door and did not return within five minutes.

The solution has allowed Rose to remain safely at home, providing her with reassurance that help is always available should she become disorientated and avoiding the risk of her leaving the building alone at night. It has also prevented other residents being disturbed, and meant that Rose will not need to be moved to a scheme with 24 hour care for the time being.

Disabled Facilities Grant If you need adaptations to your house so that you can gain better access to and move around your home more freely or use the essential facilities within the home, you

may be eligible for a Disabled Facilities Grant.

To apply, contact Shropshire Council Customer Services on 0345 678 9044 or email: privatesectorhousing@ shropshire.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care 11:31

13

Slips, trips and falls If you have fallen in the past, discuss this with your GP and mention if it has had any impact on your health and wellbeing. Your GP can carry out simple balance tests to see if you are at an increased risk of falling in the future. They can also refer you to useful services in your local area.

Regular exercise to improve your strength and balance can help reduce your risk of having a fall. This can range from simple activities such as walking and dancing to specialist training programmes.

Tips for preventing falls in the home would include:

• not walking on slippery floors in socks or tights; • not wearing loose-fitting, trailing clothes that might trip you up; • wearing well-fitting shoes that are in good condition and support the ankle; and • taking care of your feet by trimming toenails regularly, using moisturiser and seeing a GP or chiropodist about any foot problems.

Online shopping services Most major supermarkets offer shopping services online and many also offer shopping by phone.

Tesco Direct Tel: 0800 323 4050 • Web: www.tesco.com

Asda Web: www.groceries.asda.com Ocado Tel: 0845 656 1234 • Email: ocado@ocado.com Web: www.ocado.com Sainsbury’s Online Tel: 0800 328 1700 • Web: www.sainsburys.co.uk

Health, recovery and wellbeing Befriending schemes Age UK Shropshire Telford and Wrekin run a number of befriending schemes which support volunteer befrienders to visit people’s homes providing friendship and a little bit of extra support for lonely and less mobile older people.

The volunteers all have a criminal records check, provide two references and are supported by a dedicated co-ordinator in the Age UK office.

The Volunteer Visiting scheme This scheme is available in Telford and Wrekin. Volunteers visit older people in their own homes, providing friendship and support. Visits take place at times to suit both volunteer and service user and can vary from once a week to once a month.

Volunteers can bring shopping, play a game of cards or just chat, whatever the older person wishes to do.

For more details, contact the Telford office on 01952 201 803.

Telephone Buddy This is a free service. Telephone Buddy volunteers come into Age UK’s office at Mardol Gardens on a Monday morning to ring older people for a friendly weekly chat.

Volunteers provide two references and are supported by a dedicated co-ordinator in the Age UK office.

For further details, please contact: Age UK Shropshire Telford and Wrekin Tel: 01743 233788 • Email: enquiries@ageukstw.org.uk Helpline for other services: 01743 233123 The Royal Voluntary Service (RVS) RVS supports older people by giving time and practical help to help them get the best from life. Volunteers – ordinary men and women of all ages and ethnicities – love spending time with the older people. Through them, RVS wants to help create a society where everyone feels valued and involved whatever their age.

Tel: 0845 608 0122

For simple advice about keeping yourself healthy, contact Healthy Shropshire’s helpline Tel: 0345 678 9025 or visit Healthy Shropshire’s web link www.healthyshropshire.co.uk

14

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Roast dinner for one might seem like a lot of trouble to you, but it isn’t for us.

Cooking for one might sometimes feel like a bit of a chore.

But that’s where we can help.

We offer a choice of over 260 tasty dishes, including special diet options. Our meals are created using carefully selected ingredients, frozen and then delivered with free delivery by your local team. They can be stored in the freezer and cooked in minutes.

What’s more there’s no commitment. Order what you want, when you want. Mealtimes taken care of. Simple.

Chicken & Vegetable Casserole £2.95 Introductory Menu Pack only £19.95 5 main courses with vegetables: Roast Pork in Apple Gravy Shepherds Pie Steak & Kidney Pie Chicken & Vegetable Casserole Bangers & Mash 4 desserts: Apple Crumble & Custard Apple Pie & Custard Jam Sponge & Custard Lemon Sponge, Lemon Sauce & Custard Order code IN4

Main meals from £2.95

FREE Delivery

23 years of great service

For your FREE brochure, or to order an Introductory Menu Pack, call us on

01952 299222

wiltshirefarmfoods.com

Befriending schemes continued The Silver Line The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

The Lottery Fund has announced a major grant of £5 million to The Silver Line describing it as ‘a vital new befriending and advice helpline’ so that it can develop from its pilot stage to launch nationally.

The grant has been made available through The Fund’s £20 million dignity programme for older people who are isolated and lonely across the UK. It recognises that a phone call can be transformative and lift someone’s mood and self-esteem; as one caller explained: ‘When I get off

the phone I feel like I belong to the human race.’

Until now there has not been a UK-wide, 24 hour umbrella organisation which links older people to support services in their local communities. The Silver Line will connect individuals to local services and activities, and in the same way that Childline, founded by Esther Rantzen in 1986, helped abused children, The Silver Line will support older people who are experiencing abuse or neglect, and make sure they are protected.

The Silver Line: 0800 470 8090 For more information visit: www.thesilverline.org.uk

Energize Shropshire, Telford and Wrekin This is the county sports partnership for Shropshire and a source of information and communication for everybody involved in sport and physical activity - those already working and participating as well as providing opportunities and advice for those looking to get involved - whatever level of interest or ability.

Tel: 01743 453495 Email: info@energizestw.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

15

Looking after yourself Physical activity Physical activity is vital for health whatever our age. Find information at www.healthyshropshire.co.uk on the benefits of physical activity, and how much activity you need to do. You can also locate ‘start up’ Active4Health activities in your area.

Stop smoking Help2Quit, the local NHS Stop Smoking Service in Shropshire, offers free support delivered by stop smoking specialists (including practice nurses, midwives, pharmacists and school nurses) that really works.

The service is available in almost all GP surgeries in Shropshire and is also provided in many pharmacies, community venues, hospitals and selected supermarkets.

If you use a combination of stop smoking medicine, along with specialist help and support from your local stop smoking service, you’re up to four times more likely to successfully go smoke free than if you try and stop on your own.

For further information, visit www.healthyshropshire.co.uk Healthy eating Maintaining a healthy diet provides you with the energy and nutrition that you need to function. It improves your physical and mental health and wellbeing. It also provides protective health benefits against a range of health conditions such as coronary heart disease and stroke as well as type 2 diabetes and certain cancers.

Alcohol/drug misuse The Drugs and Alcohol Action Team is responsible for commissioning and coordinating a high quality substance misuse system across Shropshire. Working as part of the Safer Stronger Communities Partnership the team aims to reduce the harm caused by substance misuse to individuals, their families and communities.

For further information, visit www.healthyshropshire.co.uk NHS Health Checks The NHS Health Check programme has been developed to prevent heart disease, diabetes, stroke and kidney disease. If you are aged 40-74 years and are not already diagnosed with one of these conditions you will be invited once every five years to have a check to assess your risk of developing one of these diseases.

You will be given advice to help reduce or manage your risk of disease.

In Shropshire you will be invited to a Health Check by your GP. For further information, visit www.healthcheck.nhs.uk

For further information, visit www.healthyshropshire.co.uk

Keeping safe Safeguarding vulnerable adults Living a life that is free from harm and abuse is everyone’s fundamental right. We all need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. That is one of the fundamental principles of communities that are fair, compassionate and caring.

An adult at risk is defined as ‘a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.’

• has a physical disability and/or a sensory impairment;

An adult at risk may therefore be someone who:

In an emergency dial 999. Otherwise, contact Adult Social Care Services on 0345 678 9021 Monday to Thursday, 9.00am to 5.00pm, and Friday 9.00am to 4.00pm.

Outside of these hours please phone the Emergency Social Work Duty Team on 0345 678 9040.

• is elderly and frail due to ill health, physical disability or cognitive impairment; • has a learning disability;

16

• has mental health needs including dementia or a personality disorder; • has a long-term illness/condition; • misuses substances or alcohol; or • is a carer such as a family member/friend who provides personal assistance and care to adults and is subject to harm.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Looking after someone Young carers Shropshire Young Carers service is part of the British Red Cross which is a registered charity and works with children and young people who have a caring responsibility for a family member.

The service’s vision is to provide support for all young carers in Shropshire who need it through a network of peer support groups across the county and by working in partnership with schools.

Referrals can be taken from all agencies, parents and young carers themselves who live in the Shropshire area and must come with parental, or guardian, consent.

Referrals can be made by contacting the Young Carers Department on 01743 457824.

For more information, please visit www.shropshireyoungcarers.co.uk

Family carers As a family carer you are entitled to an assessment of your own needs. This is your opportunity to tell the Council about the things that could make caring easier for you.

You can have an assessment even if the person you care for does not wish to be assessed for community care services themselves.

The Carers Emergency Respite Scheme provides carers

with peace of mind to know that emergency support can be provided at very short notice.

For information regarding eligibility for registration for the scheme, please contact the First Point of Contact team for Adult Social Care Services on 0345 678 9044 or via email: firstpointofcontact@shropshire.gov.uk

Carers’ Support Service Provides emotional and practical support services to family members, friends and neighbours who are caring for someone who is frail and elderly, has a physical disability, learning disability, mental health or substance misuse problem.

Tel: 01743 341995 (Support line Monday to Friday 9.00am to 4.00pm) Email: carersupport@shropshire-rcc.org.uk

Carers’ training and benefits We can offer carers a Carer Aware online training course, which takes under an hour to complete, on the website https://shropshire.gov.uk/adult-social-care/carers-andtheir-requirements The course helps carers, people who work with carers, or anyone who is interested in learning more, to find out who is a carer, what their rights are, what support is available and where to find further information.

If you are 16 or over and spend at least 35 hours a week caring for someone with substantial needs, you may be eligible for Carer’s Allowance worth £61.35 a week.

You may also be able to claim other benefits, such as an income-related benefit and Pension Credit. The website www.gov.uk has further information.

Visit www.carechoices.co.uk for further assistance with your search for care

17

Carers Direct A national, one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives.

and emotional well being and their physical and mental health;

Carers Direct includes:

• access to health and social care for the person being cared for;

• details of assessments, benefits, Direct Payments, Personal Budgets and time off; • help to maintain, leave or return to employment; • help in education or training; • advice on how carers maintain or improve their social

• how to access information about, and support from, health and social care services for the person being cared for.

For further information, visit: www.nhs.uk/carersdirect or call the seven days a week helpline on freephone 0300 123 1053.

Independent home care providers Care in your own home is often referred to as either ‘domiciliary’ or ‘home care’.

Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to everyone whether they are elderly and frail, convalescing, have a physical or learning disability, or have dementia.

The range of care available is varied and each client should be involved, and agree, with the care provider, a care plan, which states their needs and the expected outcomes.

You will require an assessment of your needs, and if you are eligible, you can decide whether you would prefer to arrange the services yourself. If you do not meet your council’s eligibility criteria, you must organise your own care as a ‘self-funder’.

Listings of home care providers start on page 23. See page 35 for advice on self-funding your care.

Domiciliary care is usually arranged in a manner dependent upon needs: Low level domiciliary care – this may be to assist with household chores such as shopping, cleaning and assistance with food preparation. It may also involve a care worker accompanying clients on trips out and even holidays.

Medium level domiciliary care – in addition to low level care this will normally involve personal care (assistance with washing, dressing etc.), and/or one care worker to assist with mobility. Clients may wish to have assistive technology installed in their home to monitor them to provide security and reassurance.

High level care – this involves visits by two or more care workers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Care workers may require specific training for the health needs of a client.

18

Live-in care – a care worker lives in the client’s home, is allowed time off each day and must have a night’s sleep.

Live-in care can be arranged as a short respite for the client’s main care worker or a permanent arrangement to suit the client’s needs.

24 hour care – this is required when the client needs assistance or monitoring through the day and night; it differs from live-in care in that care workers work on a roster to ensure that a care worker is on duty and awake both day and night.

Some home care agencies are also registered as Nurses’ Agencies, meaning they can provide registered nurses if needed.

All service providers must be registered and inspected by the Care Quality Commission (CQC). It is important to be assured that all care workers have been vetted by the Disclosure and Barring Service, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home. Ask the service provider to show evidence that the care workers they introduce are indeed compliant with the legislation, and check their latest CQC report at www.cqc.org.uk or call the CQC on 03000 616161. More information on the CQC can be found on page 32.

Paying for home care Domiciliary care for social needs may be funded in part or whole by the local authority, if eligible, or alternatively private arrangements can be made with service providers. Social services’ funded care is commissioned to independent companies. Fees for services vary; the service provider will be able to give you a detailed cost breakdown prior to the commencement of any service and you should ensure that you check this includes any weekend, bank holiday and mileage costs.

Most service providers will accept clients who pay using Direct Payments (discussed further on page 34).

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care in your own home ” e i c v r S e d n e o i h a s F ld O d o o G “

Your care plan will be tailor-made for you High quality care from 15 mins to 3 hours or more Full, live-in care service available They are the best care Dependable programmed visits agency in Shrewsbury, in my opinion. The carers All staff are fully trained, arrive on time, stay for the police-checked & supervised full allocated time and are We help you maintain your independence

• Help with getting up and going to bed • Housekeeping • Mobility • Personal care • Respite • Help to appointments

Call us for a no-obligation chat and assessment of your care needs Shrewsbury 01743 874343 Oswestry 01691 749128 Church Stretton 01694 259065 Whitchurch 01948 258009 Wem 01939 768031 Market Drayton 01630 478007 bluebirdcare shropshire @careShropshire

www.bluebirdcare.co.uk/shropshire w w w. b l u e b i r d c a r e . c o . u k / s h r o p s h i r e

always clean, smart and professional. Bluebird Care are very approachable and are always willing to help.

I would highly recommend Bluebird Care. ~ Suzanne M.

Live-in Care from £675 per week

Providing care and support in people’s own homes Covering Shrewsbury and the surrounding villages Services offered: l Personal Care l General housework l Medication support l Companionship l Support with attending appointments l Sleep in assistance

Shrewsbury, Shropshire

01743 460496

e: care-caringangels@outlook.com

www.caringangelsshrewsbury.co.uk Bridge House has given me the confidence for a new approach to life, with having everything under one roof and a wonderful team of staff.

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info

Telephone: 01952 676 953 • www.bridgehousecare.co.uk Award winning rehabilitation centre and retreat, established as a centre for excellence. Clients receive individually tailored support in all aspects including our knowledge and expertise in alternative and holistic therapies.

We believe we are the only day centre in the region with: • 100% attendance by clients.

• 100% track record of clients completing their agreed schedule of care.

• Only full time staff - who really care, all of whom have been with us many years.

• Accreditation from two health authorities.

• Investors in People.

Bridge House Day Care Bridge House, Wappenshall,Telford TF6 6DE

SHORT NOTICE CARE SERVICE

Tel: 01948 663246

Care in your home and supported living Assistance with all aspects of Personal Care: • Shopping Calls • Domestic Calls • Support Work - Male support worker available • Day sits to give family or main carers a rest

Specialist services include: • Dementia • Mental Health Conditions

Our aim is to give whatever support is needed for people to remain in their own home.

• Physical Disabilities • Learning Disabilities • ABI

Areas covered: Whitchurch, Wem and surrounding areas, Shawbury, Clwyd borders and Cheshire borders.

For all enquiries please contact either 01948 663246 or email info@short-notice.co.uk

Short Notice Care Services - 55 Green End, Whitchurch, Shropshire, SY13 1AJ

20

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist

© 2014/15 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1

£

p/h

Agency 2

£

p/h

Agency 3

£

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?

1 2 3

How hard or easy would it be to make a complaint and how are things then put right?

1 2 3

How long has the agency been operating?

1 2 3

Home care agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

1 2 3

How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?

1 2 3 How can you contact the agency in an emergency or outside office hours?

1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.

1 2 3

Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

1 2 3 Carers should be fully trained or be in ongoing training.

Ask the agency about their policies on this.

1 2 3

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

1 2 3 Carers must be checked with the Disclosure and Barring Service and have a Disclosure and Barring Service check – make sure this is the case.

1 2 3

Paying If you are eligible for support from Shropshire Council you will be financially assessed to see if you must make a contribution to your care.

If your care needs do not meet our eligibility criteria and

have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care

21

Domiciliary Care Maesbrook Home Care are dedicated to providing a first class home care service to the elderly and those living with disabilities in Shrewsbury and the surrounding areas.

Our aim is to help enhance quality of life and support independent living with a range of bespoke services including help with showering and bathing, light domestic duties, shopping trips or hospital appointments, assisting with medication or just some friendly company.

Domestic Help for the Elderly or Infirm • Personal Care Live-in Care • Flexible Times to Suit You • Advice on Funding For further information on how we can assist your needs, please contact a member of our friendly care team.

Telephone: 01743 364226 e: info@maesbrookhomecare.com | www.maesbrookhomecare.com

22

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers ABBEY CARE DIRECT LTD Shrewsbury Tel: 01743 233832

Advert page 25 OP D PD MH SI YA

HEALTH CARE SUPPORT SERVICES Shawbury Tel: 01939 251342

ALLCARE SHROPSHIRE LTD Shrewsbury Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD

HENGOED PARK Oswestry Tel: 01691 650454

ALLENBY DOUGLAS LTD Oswestry Tel: 01691 650067 SPIC

HOLCOMBE HOUSE Ludlow Tel: 01584 877166

ALLIED HEALTHCARE Shrewsbury Tel: 01743 245848 SPIC

OP D PD MH SI YA AD

OP D PD LDA MH SI YA AD

ANCHORAGE CARE GROUP Shrewsbury Tel: 01743 874874 SPIC

OP D PD MH SI YA

BATTLEFIELD HEALTHCARE LTD Shrewsbury Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD BLUEBIRD CARE Shrewsbury Tel: 01743 874343 SPIC

Advert page 19 OP D PD SI YA

BRIDGNORTH HOME CARE CO-OPERATIVE Bridgnorth Tel: 01746 762559 SPIC OP D PD SI BROWN CLEE DOMICILIARY CARE AGENCY Bridgnorth Tel: 01746 787684 SPIC OP D PD SI CARE AT HOME Ludlow Tel: 01584 838420 SPIC

OP D PD LDA MH SI YA

CARE OF EXCELLENCE LTD Ludlow Tel: 01584 879517 SPIC

OP D MH

OP D PD SI YA

OP D PD MH YA AD Advert page 28 PD LDA SI YA

HOME INSTEAD SENIOR CARE Shrewsbury, Ludlow and Oswestry Advert page 22 Tel: 01743 387650 SPIC OP D PD LDA MH SI YA JANE BOWEN NURSING SERVICES LTD Bellstone Tel: 01743 245660 OP D PD LDA MH SI YA AD JK CARING FOR YOU Bridgnorth Tel: 01746 862422 SPIC

OP D PD LDA MH SI YA

LA PETITE CONCIERGE LTD Shifnal Tel: 01952 463301

OP D PD SI

LADY FORESTER CENTRE Broseley Tel: 01952 884539 SPIC

OP PD

LEABROOK LODGE LTD Gobowen Tel: 01691 671555

OP PD SI

MACINTYRE CARE SHROPS HEREFS AND POWYS SUPPORTED LIVING Shrewsbury Tel: 01743 364210 LDA MAESBROOK NURSING HOME Shrewsbury Tel: 01743 241474 SPIC

Advert page 22 OP D PD SI YA

MEADOW BROOK Shrewsbury Tel: 01743 791975

LDA

DOMICILIARY SERVICE ADELPHI CARE SERVICES Shrewsbury Tel: 01743 465299 SPIC LDA SI

MRL SHREWSBURY Shrewsbury Tel: 01743 453204 SPIC

DRAYTON HOME CARE SERVICES Market Drayton Tel: 01630 653871

OP

NORTH SHROPSHIRE HOMECARE Whitchurch Tel: 01948 840021 SPIC OP D PD LDA MH SI YA

OP D PD MH SI

NURSE PLUS & CARER PLUS UK LTD Shrewsbury Tel: 01743 442787 OP D PD LDA MH SI YA AD

GADLAS HALL NURSING HOME Dudleston Heath Tel: 01691 690281 HEADWAY SHROPSHIRE Shrewsbury Tel: 01743 365271 SPIC

OP PD YA

OP D PD LDA MH SI YA AD

OPTUA UK WEST MIDLANDS Shrewsbury Tel: 01743 357885 SPIC

OP LDA MH SI YA AD

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

23

“Putting People First” Putting First www.salopiancare.co.uk

Salopian services to people living to in their Salopian Care Care isis aa provider providerofofquality qualityCare Community Care services

own homes Market Drayton, Wem, Whitchurch, Shawbury people livingininNorth theirShropshire: own homes, in North Shropshire: Market Drayton, and surrounding areas.

Wem, Shawbury, Whitchurch and surrounding areas. We promote

independence and provide support people allowing to live full andto live Our aim is to promote independence andallowing provide support people rewarding lives.

Services recognise individual needs and may include full and rewarding lives. personal care, assistance with medication, meal preparation, help

We the welfare of people first, treating them with and dignity withplace feeding and accompaniment on shopping andrespect social trips.

Your and believe in the importance of relationships betweenreflecting those weNational provide for and the own Care Manager ensures quality of service Care staff we employ.

We only use staff with good interpersonal skills, and actively help Standards and the individual’s changing needs. them progress further with skills development and support.

Salopian Care has the highest rating by Care Quality Commission

Services individual needs and Domiciliary may include Care personal care, escorted and are recognise part of Shropshire Council’s Framework.

We trips and duties. are domestic participants in the Social Care Commitment and the Dementia

Awareness Alliance.

Your own care manager ensures quality of service reflecting National Care Standards and the individual’s changing “Putting People First” has always been needs. the philosophy of Salopian Care;

it has been built on this principle and has earned a reputation for quality

We currently have employment opportunities. We give all our staff fair rates of pay and value for money. and on-going training.

Salopian Care Care Ltd. Ltd. 22 Cheshire Cheshire Sreet, 1PD Salopian Street,Market MarketDrayton, Drayton,TF9 Shropshire

Call oron Sam on 01630 658222 to discuss your individual care needs.

Call Carol, Amy orJess Carol 01630 658222 to discuss your individual care needs.

Check:

Telephone number

Address

Contact

Text

Name: ............................................................................ Date: .....................................

Signature: ...................................................................... Position: ...............................

Terms and conditions • If this proof sheet is not returned by this date we reserve the right to publish this version of your advert and we will not be responsible for any errors or omissions.

• Alterations requested AFTER a proof has been signed off will incur a small charge.

• Any pictures on this proof have been produced by a laser printer for visual purposes only. It is not a contract colour proof. The final published picture may show slight colour variation from the proof.

24

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued OSWESTRY CARE LTD Oswestry Tel: 01691 671798 SPIC

OP D PD LDA MH SI YA

PRECISION CARE SERVICES Bridgnorth Tel: 01746 787869 SPIC

Abbey Care Direct Ltd

Whether it be as little as once a fortnight or several times a day we can supply a tailored service, which will suit your needs and requirements.

OP D PD LDA MH SI YA

PRESTIGE NURSING LTD Shrewsbury Tel: 01743 357799 OP D PD LDA MH SI YA AD QUALITY HOME CARE LTD Albrighton Tel: 01902 376904

Our team of carers have been trained to the highest standard. We are continually investing in our carers’ development thus providing the care and dedication to the highest level of service.

01743 233832 www.abbeycaredirect.co.uk

OP D PD MH SI YA

Abbey Care Direct Ltd is a domiciliary care company that provides the necessary care and attention to promote independence to Service Users living in their own homes and enable them to remain there for as long as is practically possible.

49 Longdon Rd Shrewsbury SY3 7HW

We also specialise in Dementia, palliative and Learning Disability Care. No package too large or too small. All our carers are trained to the highest level and receive on-going professional development on a regular basis. All carers are DBS and ISA checked.

RADFIELD HOME CARE LTD Shrewsbury Advert page 24 Tel: 01743 245555 SPIC OP D PD LDA MH SI YA RADIS COMMUNITY CARE Shrewsbury OP D PD LDA MH SI YA AD Tel: 01743 464458 SALOPIAN CARE Market Drayton Tel: 01630 658222 SPIC

Advert page 24 OP D PD LDA SI

SHORT NOTICE CARE SERVICES Whitchurch Tel: 01948 663246 SPIC

Advert page 20 OP D PD MH YA

SHREWSBURY HOME CARE SERVICES Shrewsbury Tel: 01743 365200 SPIC OP D PD LDA MH YA SOVEREIGN DOMICILIARY CARE SERVICES Tenbury Wells Tel: 01584 811141 SPIC OP D PD SI YA START Shrewsbury Tel: 01743 251541

OP

SURECARE SHROPSHIRE LTD Merrington Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD

• search care providers quickly and easily

TAILORED CARE LTD Shrewsbury Tel: 01743 443892 SPIC

• Information on standards of care

VILLAGE CARE AGENCY Onibury Tel: 01584 856586 SPIC YORK HOUSE Bayston Hill Tel: 01743 874885 SPIC

• search by postcode/town and care type

OP D PD LDA MH SI YA AD

OP D PD SI

• links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

LDA YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

25

Specialist care Learning and physical disabilities For care and support provided by Shropshire Council (explained on page 31), everyone goes through the same assessment process, regardless of whether you have a physical or learning disability, mental health issues, or are an older person who requires additional care and support.

Services are always designed around people and reflect the needs of those who use the service, their families and carers. Self-funders are also entitled to an assessment to determine their needs.

We offer residential, supported living and day opportunities as well as work experience, training and employment opportunities for people with learning or physical disabilities.

We aim to ensure people with disabilities have access to the same community facilities as everyone else. We are working closely with other areas of the community to strengthen community links.

A care manager will carry out the assessment (as described on page 31) with you, and your carer (if appropriate). You will then find out what your indicative Personal Budget will be, and then proceed to develop a Support Plan to meet your identified needs and outcomes. Help will be available from the voluntary sector to complete your Support Plan.

Your Support Plan could include considering future accommodation needs, employment, respite and help to support people to remain in their own homes.

Carers are offered an assessment in their own right and support services can also be provided to help meet their identified needs as a carer.

Guides to Learning Disability Services and Physical Disability Services are available for download at www.shropshire.gov.uk

Support in the community It is important that people with dementia and their carers are supported to live well and independently in their own homes for as long as possible. There are a range of services available within communities across Shropshire to facilitate this, here is just a selection: •

The local Alzheimer’s Society Dementia Support Workers provide individualised support and information for people with dementia and their carers, they will also signpost you to other local services you may need. For further details contact the Shrewsbury Alzheimer’s Society office: 01743 341800.

26

Br

M D

Sh

O

W

Te

Iro

Dementia care If you are worried about your memory you should in the first instance arrange an appointment to see your GP who will carry out some tests for further investigation, your GP may refer you to the Memory Service who will provide specialist assessment and a formal diagnosis.

The Memory team may advise commencing medication where appropriate and the team can also provide specialist support and information following your diagnosis.

If you have been diagnosed with dementia or you have a family member who has been diagnosed your initial point of contact to access services for health care solutions should be through your GP or for other services through your local Adult Services team who can be contacted through the First Point of Contact for Adult Social Care Services Team on 0345 678 9044.

W

M W

•

Alzheimer’s Society Dementia Cafés are run by the Alzheimer’s Society and operate across the county; these café’s provide practical information and support within a social environment. For further details contact the Shrewsbury Alzheimer’s Society office: 01743 341800.

•

Age UK Diamond drop in centres to support local people with dementia and memory difficulties, their families, friends and carers. For further details contact Age UK Shrewsbury branch: 01743 233123.

Lu

•

The Carer’s Support Service provides information, support, training and events for carer’s across Shropshire. For further information contact the Rural Community Council: 01743 360641.

W

•

The Alzheimer’s Society also organises Singing for the Brain sessions and Art therapy classes which are fun sessions that aim to offer an opportunity to engage in artistic activities and music as part of a supportive group. For further information please contact: 01743 341800.

•

The Alzheimer’s Society also offer The Carer Information and Support Programme (CrISP) course lead by the Carers’ Information Programme Development Manager, this provides effective support and up to date, relevant and evidence-based information in a group environment. For further information please contact: 01743 341800. >>

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Ba

C St

El

N

Sh

C

M

Al

Br

Whitchurch Bridgnorth Market Drayton Shrewsbury Oswestry Wem Telford Ironbridge Much Wenlock Bayston Hill Church Stretton Ludlow Ellesmere Newport Wellington Shifnal

Since 1994 Bethphage has been supporting adults with learning and physical disabilities to get the most out of life.

We are a Shrewsbury based charity that really believes in putting our values into action through person centred approaches, ensuring that people using our service have control and choice and positive outcomes.

If you are looking for support for yourself or you are a family carer looking for extra help give Bethphage a call on:

01952 457 382 – Telford 01948 804 901 – North Shropshire 01743 272 880 – Shrewsbury

Craven Arms Madeley

www.bethphage.co.uk

Albrighton Broseley

Reg Charity No. 1046225

Dementia care continued >> A useful online resource for information about the services available in Shropshire for people with dementia is the Dementia Information Prescription which can be found at: www.dementiaweb.org.uk The national Dementia Friends initiative, led by the Alzheimer’s Society, aims to increase people’s understanding of dementia and learn about ways to help create a dementia-friendly community by attending an information session and becoming a Dementia Friend by turning that understanding into action. Dementia Friends sessions run throughout Shropshire, led by Dementia Champions who have received training from the Alzheimer’s Society and these sessions can be accessed by anyone. For more information visit the Dementia Friends website: dementiafriends.org.uk As part of developing dementia-friendly communities, a Shropshire Dementia Action Alliance has formed with the aim to improve the lives of people with dementia and their carers. The Shropshire Dementia Action Alliance is a coming together of a wide range of local businesses including community groups, schools, health and social care providers to develop a more dementia-friendly community. More information can be found on the

website: www.dementiaaction.org.uk or by contacting the West Midlands Regional coordinator on: 01543 255955.

Residential dementia care If the time comes when remaining at home with support is no longer viable, you may wish to consider the option of residential care. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical.

Mental health Services for people with mental health issues are usually accessed via the Community Mental Health Teams (CMHTs) which are based on GP practice areas. An assessment of your needs will be done by a member of staff working in the Community Mental Health Team, usually a nurse, social care practitioner or occupational therapist, this should be similar to the assessment process as described on page 31. You will then develop a Support Plan, as described on page 34.

Community Mental Health Teams

Tel: 01746 768787 South Shrewsbury Tel: 01743 254050 South Shropshire and Ludlow Social Inclusion and Recovery Service Tel: 01584 878167 Opening times Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.00pm.

North Shrewsbury Tel: 01743 243300

For a list of voluntary organisations, please see ‘Useful local contacts’ on page 37.

North East Shropshire, Market Drayton and Whitchurch Social Inclusion and Recovery Service Tel: 01630 655066

Supporting people with complex needs

North West Shropshire and Oswestry Social Inclusion and Recovery Service Tel: 01691 679500 Shrewsbury Social Inclusion and Recovery Service Tel: 01743 243300 / 254050 South East Shropshire and Bridgnorth Social Inclusion and Recovery Service

28

20 years experience of providing specialist care to adults with: • Learning & Physical Disabilities • Visual & Sensory Impairment Challenging Behaviour • Acquired Brain Injuries We can provide a variety of care packages tailored to meet your individual needs.

Please contact Mel Townsend on 01584 877166 to discuss how we can help you.

Vision Homes Association

Trigate, 210-222 Hagley Road, West, Oldbury B68 0NP Tel : 0121 434 4644 • www.visionhomes.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care checklist

© 2014/15 Care Choices Ltd

Home 1 ........................................................................................................................................................

Home 2 ........................................................................................................................................................

Home 3 ........................................................................................................................................................

Residents The best indication of a good home is that the residents appear happy and responsive.

Are the residents: • Involved in activities or chatting?

• Clean and comfortably dressed?

• Encouraged to do as much for themselves as they can?

• Do they seem alert and interested?

• Do they talk to you as you walk round?

1 2 3

Access Check whether: • The corridors and toilets are wide enough for a walking frame or wheelchair.

• Toilets and baths are suitably adapted.

• There are ramps or a lift.

• There is adequate signage and cues for different parts of the home.

1 2 3

£ ............... p/w £ ............... p/w £ ............... p/w

• Are changes in medication discussed with the family carers?

Visitors Make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged.

• Are visitors encouraged to take residents out or join them for a meal?

• Are relatives involved in care planning and the general life of the home?

Bedrooms Can the person with dementia have a 1 2 3 single room? Check whether: • Residents are encouraged to bring in some of their own furniture and possessions.

• The bedrooms are bright and pleasant.

• Residents can go to their rooms when they wish to be alone.

• Residents are able to keep pets in their room or in other areas of the home.

• Staff respect the right to privacy and knock on bedroom doors.

Toilets Check whether: • There are enough toilets within easy reach?

• Staff are trained to spot the signs when someone needs to go to the toilet?

• Staff are cheerful and tactful about helping residents use the toilet and changing them if they are incontinent?

1 2 3

Living areas Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room? Is there: • A TV or radio left on when no one is watching or listening?

• More than one room where residents can sit or where they can be quiet or see visitors?

• A garden where residents can walk safely?

1 2 3

Health 1 2 3 • Which doctor or doctors can residents see?

• Can a relative stay overnight if a resident is unwell?

• What happens if residents need help with taking medication?

1 2 3

Activities Residents should be stimulated without 1 2 3 feeling stressed. Are: • There opportunities for residents to help staff with small tasks if they wish?

• The activities individualised and peoples’ likes/dislikes recorded in care plans?

• Activities available each day or are residents left to sit in front of the TV? • Reminiscence activities available?

• Residents able to compile memory boxes?

Staff It is important to note whether staff 1 2 3 seem friendly and caring towards residents and whether they treat residents with respect.

Do they: • Have any training and experience in dementia care?

• Make time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing and dressing?

• Know about residents’ backgrounds, habits and interests?

• Ensure that the person with dementia has a member of staff particularly responsible for their care?

• M ake sure there is a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager: • H ave a friendly manner with staff and residents?

• Answer your questions openly and seem to understand your concerns?

• Have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

• Ensure that each resident has a care plan and their needs are regularly reviewed?

• C onsult the family carer about the care plan and about any proposed changes to it?

Visit www.carechoices.co.uk for further assistance with your search for care

1 2 3

29

The End of Life Care Strategy ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.1’ Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients.

Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in a care plan so that every supporting service will be aware of the client’s wishes.

All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life.

‘Preferred Priorities for Care’ (PPC) This document is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life.

It is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home.

Local contacts The Hamar Help and Support Centre Based at the Royal Shrewsbury Hospital, the centre provides information, support and counselling for people with cancer, their relatives and carers.

Monday - Friday 9.00am - 5.00pm Tel: 01743 261035 • Fax: 01743 261465 Email: hamarcentre@sath.nhs.uk Severn Hospice Severn Hospice sets out to provide specialist end of life care for those in local areas living with complex, incurable illnesses.

30

Shrewsbury Bicton Heath, Shrewsbury SY3 8HS Tel: 01743 236565 Telford Apley Castle, Telford TF1 6RH Tel: 01952 221350 Newtown Llanfair Road, Newtown, Powys SY16 2DW Tel: 01686 617204 1 ‘End of Life Care Strategy - promoting high quality care for all adults at

the end of life’ April 2008. Department of Health.

Useful websites – End of Life Care Compassionate Communities Website aims to: • help people develop the skills to address issues raised by end of life and other losses; and • be a helpful, empathic ear. www.compassionatecommunities.org.uk Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. Website has a comprehensive support section. www.dyingmatters.org NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing five things they want to do before they die. http://nhslocal.nhs.uk Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk WidowNet Established in 1995, the first online information and selfhelp resource for, and by, widows and widowers. www.widownet.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Support and care – where do I start?

Independence assessments When you, or someone on your behalf, first contacts Shropshire Council about adult social care services, you are likely to be asked some key questions about your personal details and your circumstances.

These questions are the first stage of carrying out an assessment of your needs and working out if you are entitled to social care support from us.

Working out if someone is eligible for support is done by using guidance from the Government, called ‘Fair Access to Care Services’ (FACS). More information on FACS can be found below.

Before any support from us can be considered we

must continue to the next stage of this assessment of your needs. This is called an ‘independence assessment’ and will look at all areas of your life and consider how effectively your needs are currently met, and whether there are any risks to your health and wellbeing.

It may be that your eligible needs can be met through support already available in your local community that you can readily access and this information will be provided following your assessment.

People who help or care for you, a relative, partner or friend may also request an assessment for themselves.

This is called a ‘carer’s assessment’ explained on page 17.

Fair Access to Care Services Regardless of your financial situation you are entitled to information and advice about any care needs you may have.

We follow Government guidance called ‘Fair Access to Care Services’ (FACS), which has been issued to local authorities across the country. The aim is to make sure all decisions on who receives financial help with care and support are made fairly, openly and consistently. This means each council has to set criteria to make sure help is allocated fairly and to those in greatest need.

FACS eligibility criteria is divided into four bands representing the seriousness of the risk to your

independence: ‘critical’, ‘substantial’, ‘moderate’ and ‘low’. Currently you are only eligible for community care services in Shropshire if your needs are assessed as ‘critical’ or ‘substantial’. This ensures that people in the greatest immediate or longer term need will get most help. Some things are not covered by FACS including Blue Badges and disabled facilities grants.

For more information about FACS call our First Point of Contact for Adult Social Care Services Team on 0345 678 9044, or email customer.service@shropshire.gov.uk

Types of care home Fundamentally, there are two types of residential care home: homes offering personal care only, and homes offering ‘care with nursing’. Following your assessment, your care manager can advise you on the different options that may be appropriate for you.

Personal care only This type of home (commonly referred to as a ‘residential home’) will suit you if you are reasonably active but require help with tasks such as bathing, eating, dressing and moving about. District nurses visit to provide temporary nursing needs. It may be worth considering what your future needs may be – will the home be able to meet them in a few years’ time? Take along the care homes checklist on page 33 to prompt any questions you will have for the manager. Consider if domiciliary care is a better option.

Care home with nursing This kind of home is suitable for those needing nursing

care, where it will be delivered by qualified nursing staff alongside care workers. Nurses are on duty around the clock. Fees are generally higher than residential care homes. Some of the cost of your nursing care will be met by the NHS, who will pay the home directly. At the moment the rate for NHS Funded Nursing Care is £110.89 (price correct as of October 2014) per week. This is paid directly to the home. Figures mentioned here may change during the life of this Directory.

NHS Continuing Healthcare Continuing care is care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive services from the local authority or from the NHS. NHS Continuing Healthcare is a package of continuing >>

Visit www.carechoices.co.uk for further assistance with your search for care

31

Types of care home continued >> care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home.

People eligible for NHS Continuing Healthcare funding will have been assessed by health and social care assessers to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense ongoing care needs.

National guidance says that the assessment for NHS Continuing Healthcare should be ‘person-centred’. This means that the person being assessed should be fully involved in the assessment process. They should be kept

informed, and have their views about their own needs and support taken into account.

A decision about eligibility should usually be made within 28 days of a referral for assessment being made to the NHS Clinical Commissioning Group.

If you are already receiving support from the Council, your social care practitioner will be able to give you more information about NHS Continuing Healthcare and complete with you a NHS Continuing Healthcare screening checklist from which a referral for assessment can be made if you are entitled to it. Your GP or community nursing service should be able to give you advice or make a referral with you if you are not currently receiving support from Shropshire Council.

Inspection and registration of care services Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings care services, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time.

CQC holds and publishes up-to-date information about the compliance of Adult Care Services providers with essential standards of safety and quality.

The Care Quality Commission (CQC) registers, inspects The focus of an inspection is on the standards of care and reviews all adult care services and healthcare services that people who use the service receive and whether in England in the public, private and voluntary sectors. they are happy with their care. Virtually all inspections are This includes care homes, care homes with nursing, home unannounced. care agencies and NHS services, amongst others.

For any enquiries or to register a concern or a Following an inspection, each care home and home complaint, contact CQC by telephone: 03000 616161 or care agency is given a report of how it rates against by email: enquiries@cqc.org.uk national essential standards of quality and safety. Each The Care Quality Commission, service’s report can be seen on the CQC website: VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA www.cqc.org.uk VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? HOW WILL I KNOW WHICH HOW WILL I KNOW WHICH TO TO CHOOSE? CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE?

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF ARE THEDOESN’T CARE OPTIONS? WHAT MUM AGREE? WHATWILL ARE ITHE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF NEW MUM DOESN’T AGREE? VISIT THE CARE SELECT WEBSITE WHAT IF MUM DOESN’T AGREE? WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 0800 389 389 2077 2077 32

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

CALL CARE SELECT FOR MORE INFORMATION:

Care homes checklist

© 2014/15 Care Choices Ltd

Home 1 ......................................................................................................................................................

Home 2 ......................................................................................................................................................

Home 3 ......................................................................................................................................................

First impressions • • • • •

1 2 3

Were you met when you first arrived?

Do staff seem warm, friendly and polite?

Do the residents seem happy, active and sociable?

Does the home feel homely and welcoming?

Is the home fresh, clean and comfortably furnished?

Fees

1 2 3

• How much are the fees?

• Do the fees cover all the services available?

• Under what circumstances will the fees alter – e.g. annually or according to increasing needs?

• Is the notice to terminate reasonable?

Transport

1 2 3

• • • •

1 2 3

Visitors

• Are there multiple day/activity rooms to allow residents choice and space to move around?

• Are bedrooms single or shared? Is there a choice?

• Can you decorate and re-arrange your room to suit yourself?

• Can you bring your own furniture and TV? • Is there a call system for emergencies?

• Are there enough sockets in your room?

• Can you control the heating in your room?

• Can you lock your room and is there a secure place for valuables?

• Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities?

• Are there both showers and baths?

• Are bathrooms adapted to help people in and out of the bath?

Accessibility

• • • •

• Does the home ensure that an individual care plan is in place for every resident?

• How does the home make sure that the care plan is put into practice?

• What arrangements are in place to ensure that residents’ health needs are met? Is there a local GP practice that the home uses?

• Are there any rules and restrictions (e.g. going out, time of return etc)?

• Can you choose when to get up and retire every day?

1 2 3

Do the staff appear clean, cheerful and respectful? o the staff talk to residents and how do they talk to them?

D Are the staff formally trained?

Is there an adequate number of staff on day and night?

1 2 3

Are visitors welcome at all times?

Is there somewhere to see them in private?

May your visitors join you at meals?

Can your visitors stay overnight?

Catering

1 2 3

• Do you have a choice about meals?

• Is the food varied and interesting?

• Can the home cater for your dietary needs?

• Can you have snacks or drinks any time of the day or night?

• Can you eat in your room?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs?

• Are all areas accessible for wheelchair users?

• Does the home have extra wheelchairs and walking aids?

• Is there adequate provision for people with sight or hearing difficulties?

Life within the home

• How are residents involved in decisions about life in the home?

• Is there a telephone where you can make and take calls in private and comfort?

• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?

• Are there arrangements for religious observance?

• Can you handle your own money?

If not, what arrangements are in place?

• Does a hairdresser/chiropodist visit?

• Are residents accompanied on visits to the GP or hospital?

• Are pets or visiting pets allowed?

Staff

• Is the home easy to get to for relatives and friends?

• Does the home provide its own transport?

Accommodation

£ ............... p/w £ ............... p/w £ ............... p/w

• Can you continue to pursue your hobbies and interests?

• Are there organised activities and entertainment?

• Are outings and holidays arranged?

How much do they cost? £.................... £.................... £....................

• Are escorts available if necessary?

• Is a library service available?

• C an you have your own flower bed or help in the garden?

• Can you stay in your own room if you want to?

• Is there any involvement with the local community e.g. schools/retailers/garden centres/volunteers visiting?

Gardens 1 2 3

1 2 3

• • • •

Are the grounds/gardens attractive?

Are all areas safe and accessible?

Is there somewhere to sit?

Are they quiet?

Contract terms • • • • •

1 2 3

1 2 3

Can you retain your own room if away?

Can you have a short-stay or trial period?

Will you be given a statement of terms on admission? re all procedures, such as complaints, clearly spelt-out?

A What notice periods exist?

Visit www.carechoices.co.uk for further assistance with your search for care

33

Paying for care Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the lower rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those

needing care both during the day and night. Everyone is entitled to claim this benefit. A benefits check is part of your initial assessment with Shropshire Council. (Figures mentioned here correct as of October 2014.)

Personal Budgets If you are eligible for social care funding under Fair Access to Care Services criteria (explained on page 31), you will be offered a Personal Budget which is an indicative amount of funding that could be made available to meet your needs. This means that you can exercise choice and

control in how that budget could be used in a way that works for you. You will be asked for and supported to develop a Support Plan that sets out how you wish the funding to be used and how you intend to manage the money. This will need to be agreed by your care manager.

Personal Budgets There are a number of ways you can receive your Personal Budget:

Direct Payment

Indirect Payment

(Nominee)

Trust Fund

3rd Party Managed Fund

Individual Service Fund

Council Managed Fund

Ways in which a Personal Budget can be managed in Shropshire It is important to remember that more than one of the options illustrated above can be chosen. Your Support

Plan needs to state clearly how much of the budget will be managed in a certain way.

Direct Payments A Direct Payment is money from a council’s Adult Social Care Services department to cover a specific assessed need.

People who are eligible are given an agreed amount and can use it to employ a personal assistant themselves or through an agency to help support them.

You aren’t allowed to use Direct Payments to pay for permanent residential accommodation - but you may be able to use them to pay for occasional short periods in residential accommodation, if your council agrees that is what you need.

If you are applying for services for the first time, your social care practitioner should discuss the Direct Payments option with you when they assess your care needs.

Direct Payments are made directly into your bank, building society, Post Office or National Savings account.

When in receipt of a Direct Payment we will expect you

34

to provide documentation to demonstrate how you have utilised your Direct Payment. Such documentation will include bank statements and invoices. A Direct Payment must be spent in accordance with your approved support plan.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Individual Service Funds You can choose a service provider that you wish to provide your care or support. (For existing clients this may be their current provider if they are happy with them.) Some or all of the Personal Budget is then paid by us directly to the service provider as an ‘Individual Service Fund’. In practice, this is not very different to what happens currently but the important difference is that

you (and/or those closest to you) are making a choice about that organisation.

We will enter into a contract with that service provider and you and the provider must agree how the money will be used. The provider is accountable to you and Shropshire Council to deliver the service they have agreed.

Self-funding advice If you have capital or savings of more than £23,250 (correct as of October 2014) you will have to pay for any care services you require but you are still entitled to an assessment of your needs by Shropshire Council.

If you will be moving into care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

Twelve-week property disregard This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250; and • your income is not enough to meet your care home fees.

Adult Social Care Services will help with the cost during the first twelve weeks of permanent care in a home, provided its assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

Deferred payment agreements After the twelve-week property disregard period, Adult Social Care Services may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay.

It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the lower rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those needing care both during the day and night. Everyone is

entitled to claim this benefit. A benefits check is part of your initial assessment with Shropshire Council. (Figures mentioned here correct as of October 2014.)

NHS Funded Nursing Care Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Funded Nursing Care Contribution (currently £110.89 per week for the standard rate) towards the cost of your nursing care.

This is paid directly to the home.

Running out of money If your capital is likely to reduce to £23,250 (correct as of October 2014), you must let the Council know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and may make a contribution.

If the home you have chosen charges more than what we will contribute, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time.

Alternatively, you would have to find a home with lower fees.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Figures may change over the life of this Directory.

Visit www.carechoices.co.uk for further assistance with your search for care

35

Personal Assistants POhWER has been working in Shropshire since 2006 and holds information about Personal Assistants (PAs) you can employ with Direct Payments in Shropshire. PAs could help you with personal care (like washing and dressing), household tasks and taking you to appointments. Please contact Shropshire Council if you need to search for a PA or you are a PA and want to be added to our database.

POhWER’s services in Shropshire include:

• NHS Complaints Advocacy self-help tools; • Independent Mental Capacity Advocacy (IMCA), including Deprivation of Liberty Safeguards (DoLS) and Paid Relevant Persons Representative Services; • Secure Services Advocacy; and • Direct Payments.

Tel: 0300 456 2370 (charged at local rate) Email: pohwer@pohwer.net

• NHS Complaints Advocacy;

Having your say Comments, compliments or complaints All care providers need to know how well they are doing.

Your feedback is very important to them. They want to know whether their services meet your needs and are delivered effectively. They welcome your comments, compliments and complaints so that they can serve you better.

If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to the service’s manager. The problem may be resolved quite easily once the manager is aware of it.

You should feel able to complain about any aspect of your care whether in your own home or in a care home.

You may want to complain about the way you are treated by a staff member or the quality of the food you are served. Sometimes you may just want to make comments and suggestions about how things are done.

Making a complaint should be easy to do. Care services must have an easy-to-use complaints procedure that they can share with you.

If you do not wish to contact the manager, or talking to the manager may not resolve your concerns, you can contact the registered owners of the service. They have a duty to respond to your complaints.

If we have arranged, funded or contributed to the

funding of your care, you can also complain to the Adult Social Care Department.

Tel: 0345 678 9000.

Email: customer.feedback@shropshire.gov.uk Online: www.shropshire.gov.uk Healthwatch Shropshire Healthwatch gives people a powerful voice locally and nationally. At a local level, local Healthwatch works to help local people get the best out of their local health and social care services.

4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury, Shropshire SY2 6LG Tel: 01743 237884 Email: enquiries@healthwatchshropshire.co.uk All private companies providing adult social care services now come under an Ombudsman who may be able to give you advice on making a complaint.

The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 • Email: advice@lgo.org.uk Web: www.lgo.org.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

36

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney.

Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have an LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not

legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHSfunded care and welfare benefits.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area.

Useful local contacts This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

ADVOCACY SERVICES OSCA Citizen Advocacy Aims to help people primarily with learning difficulties to overcome their disabilities.

The Roy Fletcher Centre, 12-17 Cross Hill, Shrewsbury, Shropshire SY1 1JE Tel: 01743 368370 Email: info@oscacitizenadvocacy.org.uk Web: www.oscacitizenadvocacy.org.uk POhWER Telford and Wrekin All services are free, independent and confidential and include NHS complaints advocacy and Independent Mental Capacity Advocacy (IMCA).

Tel: 0300 456 2370 (charged at local rate) Email: pohwer@pohwer.net • Web: www.pohwer.net Shropshire Independent Advocacy Scheme (SIAS) Independent mental health advocacy service.

The Redwoods Centre, Somerby Drive, Bicton Heath, Shrewsbury, Shropshire SY3 8DS Tel: 01743 361702 Email: enquiries@siasonline.org • Web: www.siasonline.org

Visit www.carechoices.co.uk for further assistance with your search for care

37

Useful local contacts continued Shropshire Peer Counselling and Advocacy Services For adults with any disability or impairment who have a problem and need someone’s help to speak up for them or support them.

Tel: 01691 658008 Email: info@shropshire-pcas.co.uk Web: www.shropshirepcas.co.uk Taking Part Independent advocacy, information, guidance and training for people with learning disabilities.

Tel: 01743 363399 • Fax: 01743 364499 Email: takingpart@takingpart.co.uk

AGE UK IN SHROPSHIRE General enquiries Tel: 01743 233123 Email: enquiries@ageukstw.org.uk Benefits advice Tel: 01743 233123 Email: enquiries@ageukstw.org.uk Help at Home Tel: 01743 233788 Email: enquiries@ageukstw.org.uk Home from Hospital Tel: 01584 878046 Email: hfh.enquiries@ageukstw.org.uk Local offices Shropshire Telford and Wrekin 3 Mardol Gardens, Shrewsbury SY1 1PR Advice hotline: 01743 233123 Email: enquiries@ageukstw.org.uk Open Monday to Friday, 10.00am to 4.00pm North Shropshire Unit 2, 12 St Mary’s Street Whitchurch SY13 1QY Tel: 01948 665317 Email: whitchurch.enquiries@ageukstw.org.uk Open Tuesday to Friday, 9.00am to 1.00pm Telford Meeting Point House, Southwater Square, Telford Town Centre TF3 4HS Tel: 01952 201803 Information line: 01952 216018 Email: telford.enquiries@ageukstw.org.uk Open Monday to Friday, 9.30am to 1.30pm

38

ALZHEIMER’S SOCIETY Regionally-based dementia advisers can provide information, advice and guidance to people with dementia and their carers. Home visits available by appointment.

FR11,12 & 13 Fletcher House 15 College Hill Shrewsbury Shropshire SY1 1LY Tel: 01743 341 800 Email: shropshire@alzheimers.org.uk Web: www.alzheimers.org.uk National Dementia Helpline: 0300 222 1122

AQUARIUS A free, confidential service to Shropshire residents affected by their own, or someone else’s problem with alcohol, drugs or gambling.

Tel: 0300 456 4299 Fax: 01743 355F100 Email: shropshire@aquarius.org.uk

AXIS COUNSELLING Charity created to meet a growing need to help people in Shropshire, Telford and Wrekin deal with the trauma of Childhood Sexual Abuse.

Tel: 01743 357777

CARERS TRUST 4ALL A network partner of Carers Trust, Carers Trust 4all provides emotional and practical support for carers and people with care needs.

For information on the short breaks service, call 01743 237875. Web: www.carerstrust4all.org.uk

CITIZENS ADVICE BUREAUX (CABS) Free, confidential, independent advice.

Shropshire Adviceline: 0844 499 1100 (contact number for all offices) Web: www.cabshropshire.org.uk Citizens’ advice guide: www.adviceguide.org.uk Albrighton Outreach Albrighton Medical Practice, Shaw Lane, Shropshire WV7 3DT This service is only available to patients registered at

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local contacts continued Albrighton Medical Practice. To make an appointment please contact the practice.

Tel: 01902 372301.

Bishop’s Castle Outreach Enterprise House, Station Street, Bishop’s Castle SY9 5AQ Bridgnorth CAB Telephone advice only.

Broseley Outreach Broseley Medical Centre, Bridgnorth Road, Broseley TF12 5EL Church Stretton Outreach Mayfair Community Centre, Easthope Road, Church Stretton SY6 6BL Craven Arms Outreach Craven Arms Medical Practice, 20 Shrewsbury Road, Craven Arms SY7 9PY Ditton Priors Outreach Brown Clee surgery, Station Road, Ditton Priors, Bridgnorth WV16 6SS This service is only available to patients registered at the Brown Clee surgery in Ditton Priors. To make an appointment please contact the surgery.

Tel: 01746 712672.

Market Drayton Outreach Market Drayton Primary Care Centre, Maer Lane, Market Drayton, Shropshire TF9 3AL Oswestry Citizens Advice Bureau 34 Arthur Street, Oswestry SY11 1JN Shrewsbury Citizens Advice Bureau Fletcher House, 15 College Hill, Shrewsbury SY1 1LY South Shropshire Citizens Advice Bureau Ludlow Youth Centre, Lower Galdeford, Ludlow SY8 1RT

Telford and Wrekin Citizens Advice Bureau 40 Tan Bank, Wellington, Telford, Shropshire TF1 1HW Adviceline: 0845 146 1554 Whitchurch Outreach at Age UK 12 St. Mary’s Street, Whitchurch SY13 1QY Service only available with an appointment.

HEADWAY SHROPSHIRE Information, support, advice and services to people with an acquired brain injury, their families and carers.

Tel: 01743 365565 Email: outreach@headwayshropshire.org.uk

REMAP Making things possible for people with disabilities by building or modifying commercial equipment.

Web: www.remap.org.uk

RETHINK Rethink is dedicated to improving the lives of everyone affected by severe mental conditions.

Tel: 0300 500 0927 (Monday to Friday, 10.00am to 2.00pm) Email: advice@rethink.org

ROYAL VOLUNTARY SERVICE SHROPSHIRE Helps older people maintain their independence and stay involved in the local community.

Volunteers across Shropshire, Telford and Wrekin can offer help and support so older people can stay independent at home in Shrewsbury, Ludlow, Bridgnorth, Wem, Market Drayton, Oswestry, Telford and the surrounding areas.

Tel: 01743 240271 Email: shropshiretelfordwrekinhub@ royalvoluntaryservice.org.uk

SHREWSBURY HOMES FOR ALL A local registered charity, established in 1993, working to ensure that people in the Shrewsbury area are adequately housed.

Offer free, confidential housing advice and information, and work alongside many other local groups concerned with the needs of the homeless.

Please phone for an appointment.

9.30am to 2.30pm, Monday to Friday Tel: 01743 231415

Visit www.carechoices.co.uk for further assistance with your search for care

39

F_BAR_7558 Shropshire Care Choices_ 210x297mm (5 homes)_Layout 1 22/08/2014 12:16 Page 1

Feel right at home with Barchester care homes

Call to book your Respite Break with us now At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs.

Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com Field House

Hagley Place

Mount House

Field House Drive, Church Stretton, SY6 7AA

Foldgate Lane, Ludlow, SY8 1LS

41–43 The Mount, Shrewsbury, SY3 8PP

Tel: 01694 628 810

Tel: 01584 519 832

Tel: 01743 404 430

Ottley House

Wheatlands

Corporation Lane, Coton Hill, SY1 2PA

Southfield Road, Much Wenlock, TF13 6AT

Tel: 01743 404 431

Tel: 01952 701 337

Useful local contacts continued SHROPSHIRE DEAF AND HARD OF HEARING FORUM Represent the hearing impaired community on a number of committees related to disability issues.

C/o SRDS, 4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury SY2 6LG Tel: 0845 833 9585 Email: enquiries@shropshiredeafandhardofhearing. org.uk Web: www.shropshiredeafandhardofhearing.org.uk

SHROPSHIRE DISABILITY NETWORK Give a collective voice to disabled people in Shropshire.

Email: info@shropshire-disability.net Web: http://shropshire-disability.net

SHROPSHIRE FUEL BUYING SCHEME Shropshire RCC organises the largest bulk oil buying scheme in Shropshire and have helped local people save many thousands of pounds.

Tel: 01743 342167 Email: oil@shropshire-rcc.org.uk

SHROPSHIRE MIND Provides a diverse range of quality services across the county for people and their families acknowledged to be affected by mental or emotional distress.

Tel: 01743 368647 Email: admin@shropshiremind.org Web: http://shropshiremind.org

SHROPSHIRE PARTNERS IN CARE (SPIC) Works in partnership with local authorities, health and the voluntary sector to support continuous improvement and development of adult social care focusing on local need.

Tel: 01743 860011 Web: www.spic.co.uk

SOUTH SHROPSHIRE HOUSING ASSOCIATION HOMELIFE AND HOME MOVE SUPPORT SERVICES Homelife is a community support service that provides help and assistance for people of any age with day to day tasks to help them live a better, more fulfilled life.

Tel: 0300 303 1190 Email: SHGenquiries@shropshirehousing.org.uk

SIGHT AND HEARING LOSS SUPPORT Support, advice and information about visual impairment.

Hearing loss support volunteers provide information, advice and practical support to all users of NHS hearing aids.

Tel: 01743 342168 Email: info@shropshire-rcc.org.uk Sight Loss Shropshire Web: www.sightlossshropshire.org.uk

SUSTAIN CONSORTIUM STAR housing (North Shropshire) Tel: 01630 698708 Severn Side Housing (Shrewsbury) Tel: 0845 234 24 24 Shropshire Housing Group (South Shropshire) Tel: 0300 303 1190

VOLUNTARY AND COMMUNITY SECTOR ASSEMBLY Works in partnership with community and voluntary organisations to influence decision-making for the benefit of the voluntary sector and Shropshire as a whole.

Tel: 01743 252275 Email: vcsassembly@shropshire.gov.uk Web: http://vcsvoice.org/event

SHROPSHIRE VOLUNTARY ASSOCIATION FOR THE BLIND Help and support blind and visually impaired people in Shropshire and Telford and Wrekin.

Tel: 01743 210808 Email: SVABadmin@shropshire.gov.uk Web: http://the-svab.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

41

R

C H E S WA R D I N E H A L L

ESIDENTIAL

, N

F

AMILY

& 1985

OWNED

SINCE

& R

ESPITE

C

ARE

RUN

01630 661316 W E B : w w w. c h e s w a r d i n e h a l l . c o . u k TEL:

SEE

URSING

THE

NEW

VIDEO ON

OUR

WEBSITE

Hengoed Park Tel: 01691 650 454

Hengoed Park is situated in mature grounds of 11 acres, we provide support for adults of all ages with diverse needs e.g. Korsakoff, mental health, dementia, acquired brain injury.

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? HOW WILL I KNOW WHICH HOW WILL I KNOW WHICH TO TO CHOOSE? CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? We provide person centered support to enable each person to be independent and lead a meaningful life of their choice.

The home’s facilities include a day centre, residential main house and a number of independent living units.

Hengoed Park, Hengoed, Oswestry, Shropshire SY10 7EE • Tel: 01691 650454

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? HOW WILL I KNOW WHICH TO WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? CHOOSE? WHAT IF MUM DOESN’T AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE?

VISIT VISIT THE THE NEW NEW CARE CARE SELECT SELECT WEBSITE WEBSITE WWW.CARESELECT.CO.UK WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 0800 389 389 2077 2077 42

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

North Shropshire Care homes APPLEDALE COTTAGE RESIDENTIAL HOME Bagley Marsh, Ellesmere, Shropshire SY12 9BP Tel: 01939 270374 SPIC

OP D

ASHGROVE RESIDENTIAL HOME Church Lane, St Martins, Oswestry, Shropshire SY11 3AP Tel: 01691 774101 SPIC OP D PD SI

HENGOED PARK 2 Hengoed, Oswestry, Shropshire SY10 7EE Advert page 42 Tel: 01691 650454 SPIC OP D PD MH YA AD HIGH LEA HOUSE Llanforda Rise, Oswestry, Shropshire SY11 1SY Tel: 01691 654090 SPIC

OP

BASCHURCH CARE Church Road, Baschurch, Shrewsbury, Shropshire SY4 2EF Tel: 01939 260150 SPIC PD LDA YA

HIGHBURY HOUSE 36 Aston Road, Wem, Shrewsbury, Shropshire SY4 5BA Tel: 01939 233304 SPIC PD LDA YA

BEULAH HOUSE 5 Cemetery Road, Market Drayton, Shropshire TF9 3BD Tel: 01630 652451 SPIC LDA

HINSTOCK MANOR RESIDENTIAL HOME LTD Chester Road, Hinstock, Market Drayton TF9 2TE Tel: 01952 550242 SPIC OP D PD LDA MH SI YA

BOWENS FIELD, 24 Wem, Shrewsbury, Shropshire SY4 5AP Tel: 01939 236517 SPIC

LANDONA HOUSE Love Lane, Wem, Shrewsbury, Shropshire SY4 5QP Tel: 01939 232620 SPIC

BRADBURY LODGE Claypit Street, Whitchurch, Shropshire SY13 1NT Tel: 01948 666916 SPIC Advert page 27

LDA YA

OP D

LDA SI

MAER LANE 4 Maer Lane, Market Drayton, Shropshire TF9 3AL Tel: 01630 698092 SPIC PD LDA

BROOK HOUSE RESIDENTIAL HOME Woodhill, Morda, Oswestry, Shropshire SY10 9AS Tel: 01691 654167 SPIC OP D PD SI

MAYFIELD HOUSE Holyhead Road, Bicton, Shrewsbury, Shropshire SY3 8EQ Tel: 01743 4550745 LDA

CHESWARDINE HALL NURSING & RESIDENTIAL HOME Advert page 42 Chipnall, Market Drayton, Shropshire TF9 2RJ Tel: 01630 661316 SPIC OP PD

NEW BARN, THE Goldstone, Cheswardyne, Market Drayton, Shropshire TF9 2NA Tel: 01630 661583 PD LDA MH SI YA

CREATIVE SUPPORT - BLACKFRIARS 12–14 Blackfriars, Oswestry, Shropshire SY11 2DU Tel: 01691 670671 OP PD LDA YA ELLESMERE HOUSE Church Hill, Ellesmere, Shropshire SY12 0HB Tel: 01691 623657 OP D PD MH YA GRACELANDS Ellesmere Road, Whittington, Oswestry, Shropshire SY11 4DJ Tel: 01691 652153 OP LDA YA HARTLANDS REST HOME 57 Salop Road, Oswestry, Shropshire SY11 2RJ Tel: 01691 658088 SPIC HEATHERDENE RESIDENTIAL CARE HOME 3 Upper Brook Street, Heatherdene, Oswestry, Shropshire SY11 2TB Tel: 01691 670268 SPIC

D

OP

OLD FARMHOUSE Goldcrest Drive, Sundorne, Shrewsbury, Shropshire SY1 4TP Tel: 01743 440318 SPIC

Advert page 27 PD LDA SI

ROSEVILLE HOUSE New Street, Wem, Shropshire SY4 5AB Tel: 01939 235163 SPIC

LDA YA

TUNSTALL HALL CARE CENTRE Newcastle Road, Market Drayton, Shropshire TF9 4AA Tel: 01630 652774 OP D VIEWMOUNT 54 Alkington Road, Whitchurch, Shropshire SY13 1TD Advert page 27 Tel: 01948 665262 SPIC OP D PD LDA MH SI YA WESTLANDS Station Road, Wem, Shrewsbury, Shropshire SY4 5BL Tel: 01939 232784 SPIC Advert inside front cover OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

43

Care homes continued WESTON HOUSE RESIDENTIAL HOME Green End, Whitchurch, Shropshire SY13 1AJ Tel: 01948 663052

OP D LDA

WHEATLANDS, THE 77 The Wheatlands, Baschurch, Shrewsbury, Shropshire SY4 2DW Tel: 01952 701337 Advert page 40 PD LDA SI YA

WOODCROFT Croft Way, Market Drayton, Shropshire TF9 3UB Tel: 01630 657486 SPIC Advert inside front cover OP D WOODLAND RESIDENTIAL CARE HOME LTD Trefonen Road, Morda, Oswestry, Shropshire SY10 9NX Tel: 01691 656963 SPIC OP D

WINDSOR ROAD 47 Windsor Road, Oswestry, Shropshire SY11 2UB Tel: 01691 671353 SPIC PD LDA

Care homes with nursing BEECH HOUSE NURSING HOME Wollerton, Market Drayton, Shropshire TF9 3NB Tel: 01630 685813

OP D

CHESWARDINE HALL NURSING & RESIDENTIAL HOME Chipnall, Market Drayton, Shropshire TF9 2RJ Tel: 01630 661316 SPIC Advert page 42 OP PD CLOVERFIELDS Chester Road, Whitchurch, Shropshire SY13 4QG Tel: 01948 667889 OP D PD SI YA COURT, THE West Felton, Oswestry, Shropshire SY11 4LE Tel: 01691 610626 SPIC

OP

EDGELEY HOUSE CARE HOME Edgeley Road, Whitchurch, Shropshire SY13 4NH Tel: 01948 662832 SPIC OP D MH YA ELLESMERE COMMUNITY NURSING HOME Trimply Street, Ellesmere, Shropshire SY12 0AE Tel: 01691 622364 SPIC

OP

LLYSFIELD NURSING HOME LTD Middleton Road, Oswestry, Shropshire SY11 2LJ Tel: 01691 657511 MEADOWBROOK CARE HOME Twmpath Lane, Gobowen, Oswestry, Shropshire SY10 7HD Tel: 01691 653000 SPIC

OP

OP D PD

NEW FAIRHOLME Shrewsbury Road, Oswestry, Shropshire SY11 2RT Tel: 01691 653499 SPIC Advert inside front cover OP D OLD VICARAGE NURSING HOME Station Road, Gobowen, Oswestry, Shropshire SY11 3JS Tel: 01691 655254 SPIC

OP D YA

RIVER MEADOWS NURSING HOME Edgebolton, Shawbury, Shrewsbury, Shropshire SY4 4EL Tel: 01939 250700

OP PD

ELMHURST NURSING HOME Armoury Lane, Prees, Whitchurch, Shropshire SY13 2EN Tel: 01948 841140 SPIC OP GADLAS HALL NURSING HOME Eastwick Lane, Dudleston Heath, Shropshire SY12 9DY Tel: 01691 690281 SPIC OP D PD MH SI GREENFIELDS CARE HOME Liverpool Road, Whitchurch SY13 1SG Tel: 01948 661040 SPIC Advert inside front cover OP D LEGRAND NURSING HOME LTD Tilstock, Whitchurch, Shropshire SY13 3JL Tel: 01948 880406 SPIC

OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

44

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Central Shropshire Care homes BARLEYFIELDS HOUSE 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ Tel: 01743 355746 SPIC Advert inside front cover LDA BLACKHURST CARE HOME Blackhurst House, The Lawley, Longnor, Shrewsbury, Shropshire SY5 7QJ Tel: 01694 771318 SPIC LDA BOWBROOK HOUSE Bowbrook, Shrewsbury, Shropshire SY3 5BS Tel: 01743 247071 SPIC Advert page 46 BRIARFIELDS Raby Crescent, Belle Vue, Shrewsbury SY3 7JN Tel: 01743 353374 SPIC Advert inside front cover CLIFFDALE REST HOME Shrewsbury Road, Pontesbury, Shrewsbury, Shropshire SY5 0QD Tel: 01743 790261 SPIC

OP D

OP

OP D

CONDOVER COLLEGE - 38 TORRIN DRIVE 38 Torrin Drive, Shrewsbury, Shropshire SY3 6AW Tel: 01743 872250 PD LDA SI CONDOVER HOUSE Condover, Shrewsbury, Shropshire SY5 7AA Tel: 01743 872250 PD LDA SI YA CONSENSUS SUPPORT SERVICES LTD 24 Main Road, Dorrington, Shrewsbury, Shropshire SY5 7JR Tel: 01743 719950 LDA YA COTON HILL HOUSE Berwick Road, Shrewsbury, Shropshire SY1 2PG Tel: 01743 235788 SPIC

Advert inside front cover OP D

CRESCENT, THE 1a and 1b The Crescent, Bomere Heath, Shrewsbury, Shropshire SY4 3PQ Tel: 01939 291841 PD LDA SI YA

HALL BANK MEWS Hall Bank, Pontesbury, Shrewsbury SY5 0RF Tel: 01743 790858 PD LDA SI YA HARTLANDS RESIDENTIAL HOME Whitehall Street, Shrewsbury, Shropshire SY2 5AD Tel: 01743 356100 SPIC

D

HILL FARM Pontesbury, Shrewsbury, Shropshire SY5 0UH Tel: 01743 791975

LDA

HOLY CROSS CARE HOMES LTD 150 Abbey Foregate, Shrewsbury, Shropshire SY2 6AP Tel: 01743 343138 SPIC

OP

IDEAL HOME Knowsley Drive, Gains Park, Shrewsbury SY3 5DH Tel: 01743 366701 SPIC OP D PD MH YA JUBILEE VILLA CARE HOME Upper Astley, Shrewsbury, Shropshire SY4 4BU Tel: 01939 210461 SPIC Advert page 47 OP D MH KEMPSFIELD RESIDENTIAL HOME Primrose Drive, Shrewsbury, Shropshire SY3 7TP Tel: 01743 246033

LDA

LYMEHURST 112 Ellesmere Road, Shrewsbury, Shropshire SY1 2QT Tel: 01743 351615

OP

MERRINGTON GRANGE Bomere Heath, Shrewsbury, Shropshire SY4 3QJ Tel: 01939 291319 SPIC PD LDA SI YA NORMANTON RETIREMENT HOME 168 Ellesmere Road, Shrewsbury, Shropshire SY1 2RJ Tel: 01743 271414 OP D MH OAKDENE CARE PROVIDERS 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN Tel: 01743 270214 SPIC

MH YA

CROWMOOR HOUSE Frith Avenue, Shrewsbury SY2 5XW Tel: 01743 235835 SPIC Advert inside front cover OP LDA

PLAS NEWYDD 34 Hereford Road, Shrewsbury, Shropshire SY3 7RD Tel: 01743 271064 SPIC Advert page 27 OP D PD LDA SI YA

FERNS RESIDENTIAL HOME, THE 152 Longden Road, Shrewsbury, Shropshire SY3 9ED Tel: 01743 368039 SPIC

SABRINA HOUSE 49 Longden Road, Shrewsbury, Shropshire SY3 7HW Tel: 01743 358929 SPIC OP D

OP

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

45

ENGLISH CARE 2014_1/5 03/07/2014 10:19 Page 1

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

01743 247 071 01952 727 203

• Nursing, residential, dementia care, respite and day care • Retirement apartments offering more independent living • Comfortable accommodation in period homes • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests

www.englishcare.co.uk

• Pleasant gardens • Home cooked food offering plenty of choice

Winner of Shropshire Care Business of the year 2011 and Carer of the year 2014

• Award winning company recognised both locally and nationally

Full time nursing care with exceptional facilities.

We strive to ensure that the daily lives of all our residents are happy, content and stimulating, with a varied mix of activities and relaxation.

Situated in a quiet corner of Shrewsbury we are proud to offer an exceptional standard of full time care, in warm and comfortable surroundings. Residents can choose from a variety of light and spacious bedrooms with en-suite, including the newly refurbished Darwin Suite which also has it's own private lounge area overlooking a picturesque garden.

Caring Professional Team • Excellent Facilities • Freshly Prepared Meals Daily • Stimulating Events & Activities • Family Support

To arrange a visit, please contact a member of our friendly care team.

Telephone: 01743 241474 e: info@maesbrook.com | www.maesbrook.com | Church Road, Meole Brace, Shrewsbury SY3 9HQ

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

46

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued SWAN HILL HOUSE RESIDENTIAL HOME 6 Swan Hill, Shrewsbury, Shropshire SY1 1NQ Tel: 01743 360803 SPIC

OP

WELWYN 72 Sundorne Road, Shrewsbury, Shropshire SY1 4RT Tel: 01743 872250 PD LDA SI YOCKLETON GRANGE RESIDENTIAL HOME Yockleton, Shrewsbury, Shropshire SY5 9PQ Tel: 01743 792899

OP LDA

YORK HOUSE Glebe Road, Bayston Hill, Shrewsbury, Shropshire SY3 0PZ Tel: 01743 874885 SPIC LDA YA

Jubilee Villa Care Home Detached residential home set in beautiful secure gardens.

Offering person centred care and support with 17 beds for older people suffering from Dementia and mental health illnesses, by fully trained staff.

Upper Astley u nr shrewsbury u Sy4 4bu

01939 210461

Care homes with nursing HILLCREST MANOR NURSING HOME Reabrook, Minsterley, Shrewsbury SY5 0DL Tel: 01743 791851 SPIC

OP D

ISLE COURT NURSING HOME Isle Lane, Bicton, Shrewsbury, Shropshire SY3 8DY OP D PD YA Tel: 01743 851600 MAESBROOK NURSING HOME Church Road, Meole Brace, Shrewsbury, Shropshire SY3 9HQ Tel: 01743 241474 SPIC Advert page 46 OP D PD SI YA MOUNT HOUSE & SEVERN VIEW, THE 41–43 The Mount, Shrewsbury, Shropshire SY3 8PP Tel: 01743 404430 SPIC Advert page 40 OP D PD OTTLEY HOUSE Corporation Lane, Cotton Hill, Shrewsbury, Shropshire SY1 2PA Tel: 01743 404431 SPIC Advert page 40 OP D PD YA

PORTLAND HOUSE NURSING HOME 25 Belvidere Road, Shrewsbury, Shropshire SY2 5LS Tel: 01743 235215 SPIC

OP

RADBROOK NURSING HOME Stanhill Road, Shrewsbury, Shropshire SY3 6AL Tel: 01743 237800 SPIC

OP D PD YA

UPLANDS AT OXON, THE Clayton Way, Bicton Heath, Shrewsbury, Shropshire SY3 8HS Tel: 01743 282040 SPIC Advert page 12

OP D PD YA

VICARAGE NURSING HOME, THE The Common, Bayston Hill, Shrewsbury SY3 0EA Tel: 01743 874030 SPIC

OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

47

South Shropshire Care homes ALEXANDRA HOUSE Poyner Road, Ludlow, Shropshire SY8 1QT Tel: 01584 872412 SPIC

OP D PD SI

ARDEN GRANGE NURSING & RESIDENTIAL CARE HOME Derrington Road, Ditton Priors, Bridgnorth, Shropshire WV16 6SQ Tel: 01746 712286 SPIC OP D PD LDA SI YA BOWER GRANGE RESIDENTIAL CARE HOME Fenn Green, Alveley, Brignorth, Shropshire WV15 6JA Tel: 01299 861120 SPIC OP D CASTLEHAVEN RESIDENTIAL HOME 69-71 Church Street, Bishops Castle, Shropshire SY9 5AD Tel: 01588 630588

OP LDA YA

CREATIVE SUPPORT - LODGE LANE, 85 Bridgnorth, Shropshire WV15 5DF Tel: 01746 766832 SPIC

LDA YA

DARWIN PLACE Southfield Road, Much Wenlock, Shropshire TF13 6AT Tel: 01952 727162 SPIC LDA MH DITTON PRIORS CARE CENTRE Ashfield Road, Ditton Priors, Bridgnorth, Shropshire WV16 6TW Tel: 01746 712656

OP D

DODDINGTON LODGE Doddington, Hopton Wafers, Cleobury Mortimer, Worcestershire DY14 0HJ Tel: 01584 890864 SPIC OP D MH SI DOWER HOUSE, THE Henley, Ludlow, Shropshire SY8 3HB Tel: 01584 873456 SPIC

OP PD SI

FIELD HOUSE Sandford Avenue, Church Stretton, Shropshire SY6 7AA Tel: 01694 628810 SPIC Advert page 40 OP GLENVIEW 54 Gravel Hill, Ludlow, Shropshire SY8 1QS Tel: 01584 876262 GRANGE, THE Kerry Lane, Bishops Castle, Shropshire SY9 5AU Tel: 07530 027119 SPIC

LDA

OP D

HENDRA HOUSE RESIDENTIAL HOME 15 Sandpits Road, Ludlow, Shropshire SY8 1HH Tel: 01584 873041 SPIC HIGH TREES RESIDENTIAL HOME Bull Lane, Bishops Castle, Shropshire SY9 5DA Tel: 01588 638580 SPIC HILTON BROOK HOUSE RESIDENTIAL HOME Hilton, Bridgnorth, Shropshire WV15 5PE Tel: 01746 716577 SPIC

OP

OP YA

OP D

LADY FORESTER RESIDENTIAL & DAY CARE CENTRE Church Street, Broseley, Shropshire TF12 5DB Tel: 01952 884539 SPIC OP PD MEADOWVALE RESIDENTIAL HOME Monkhopton, Bridgnorth, Shropshire WV16 6SA Tel: 01746 714061

OP

NETHERWOOD RESIDENTIAL CARE HOME Haughton Road, Shifnal, Shropshire TF11 8DG Tel: 01952 462192 SPIC

OP

PINES RESIDENTIAL HOME, THE Colebatch, Bishops Castle, Shropshire SY9 5JY Tel: 01588 638687 SPIC

OP YA

STONE HOUSE Union Street, Bishops Castle, Shropshire SY9 5AJ Tel: 01588 638487 SPIC Advert inside front cover OP D SUNNYDALE 32 Shrewsbury Road, Craven Arms, Shropshire SY7 9PY Tel: 01588 673443 SPIC OP PD MH SI YA AD TOLL GATE ROAD, 1A – VISION HOMES ASSOCIATION Ludlow, Shropshire SY8 1TQ Tel: 01584 877737 Advert page 28

LDA PD SI YA

TOLL GATE ROAD, 1B – VISION HOMES ASSOCIATION Ludlow, Shropshire SY8 1TQ Tel: 01584 877870 Advert page 28

LDA PD SI YA

TOLL GATE ROAD, 1C – VISION HOMES ASSOCIATION Ludlow, Shropshire SY8 1TQ Tel: 01584 877566 Advert page 28

LDA PD SI YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

48

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued WHEATLANDS Southfield Road, Much Wenlock, Shropshire TF13 6AT Tel: 01952 728497 SPIC OP D WILLOWDENE FARM Chorley, Bridgnorth, Shropshire WV16 6PP Tel: 01746 718658

WOOFFERTON RESIDENTIAL CARE HOME Woofferton, Ludlow, Shropshire SY8 4AL Tel: 01584 711207 SPIC

OP

AD

Care homes with nursing BRADENEY HOUSE NURSING & CARE HOME Worfield, Bridgnorth, Shropshire WV15 5NT Tel: 01746 716686 SPIC Advert inside back cover

OP D PD LDA MH AD CEDARS, THE Kingswood Road, Albrighton, Wolverhampton WV7 3JH Tel: 01902 373162 OP YA CHURCHILL HOUSE NURSING AND RESIDENTIAL HOME Keepside Close, Bromfield Road, Ludlow, Shropshire SY8 1EL Tel: 01584 877500 SPIC OP D PD DANESFORD GRANGE CARE HOME Kidderminster Road, Bridgnorth, Shropshire WV15 6QD Tel: 01746 763118 SPIC Advert below OP D FOUR RIVERS NURSING HOME Bromfield Road, Ludlow, Shropshire SY8 1DW Tel: 01584 813500

OLDBURY GRANGE NURSING HOME Oldbury, Bridgnorth, Shropshire WV16 5LW Tel: 01746 768586 SPIC OP D PD YA PARK HOUSE NURSING HOME Kinlet, Bewdley, Worcestershire DY12 3BB Tel: 01299 841265 SPIC

OP D

SANDFORD NURSING AND RESIDENTIAL HOME, THE Watling Street South, Church Stretton, Shropshire SY6 7BG Tel: 01694 723290 足足SPIC OP STRETTON HALL NURSING HOME Shrewsbury Road, All Stretton, Church Stretton, Shropshire SY6 6HG Tel: 01694 725320 SPIC OP D PD YA

OP D

HAGLEY PLACE Foldgate Lane, Ludlow, Shropshire SY8 1LS Tel: 01584 519832 SPIC Advert page 40 OP D PD YA INNAGE GRANGE Innage Lane, Bridgnorth, Shropshire WV16 4HN Tel: 01746 762112 SPIC Advert inside front cover OP D LADY FORESTER COMMUNITY NURSING HOME Farley Road, Much Wenlock, TF13 6NB Tel: 01952 727203 SPIC Advert page 46

OP

Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD

Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care.

Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activites and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus.

Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel to contact us for further information on enquiries@danesfordgrange.co.uk

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

49

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

Care Select has been written for the relatives of someone needing care. It provides additional guidance to the Directory and will delve into the practical and emotional issues facing families and carers when the time comes to find care.

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?

WHAT ARE THE CARE OPTIONS?

HOW WILL I KNOW WHICH TO CHOOSE?

CAN WE AFFORD IT? CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WE AFFORD IT? WHAT IF MUM DOESN’T AGREE?

CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE

IT? CAN WE AFFORD IT? CAN WE CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL

AGREE? WHAT IF MUM DOESN’T AGREE? WHAT

OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE

AS A READER OF THIS CARE CHOICES DIRECTORY YOU CAN CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE ON 0800 389 2077*

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF I MAKE THE WRONG CHOICE?

CAN WE AFFORD IT?

HOW WILL I KNOW WHICH TO CHOOSE?

CAN WE AFFORD IT?

WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS?

CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF MUM DOESN’T AGREE?

WHAT IF I MAKE THE WRONG CHOICE?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?

CAN WE AFFORD IT?

ARE THE THE CARE CARE OPTIONS? OPTIONS? WHAT ARE WHAT IF MUM DOESN’T AGREE?

WWW.CARESELECT.CO.UK

*While stocks last

Index Home care providers A Abbey Care Direct Ltd

23

Allcare Shropshire Ltd

23

Allenby Douglas Ltd

23

Allied Healthcare

23

Anchorage Care Group

23

B

Advertisers are in bold

Hengoed Park

23

Prestige Nursing Ltd

Holcombe House

23

Home Instead Senior Care

23

Q

J

Quality Home Care Ltd

25

25

R

Jane Bowen Nursing Services Ltd

23

Radfield Home Care Ltd

25

JK Caring For You

23

Radis Community Care

25

S

Battlefield Healthcare Ltd

23

L

Bluebird Care

23

La Petite Concierge Ltd

23

Salopian Care

25

Bridgnorth Home Care Co-Operative

23

Lady Forester Centre

23

Short Notice Care Services

25

Brown Clee Domiciliary Care Agency

Leabrook Lodge Ltd

23

Shrewsbury Home Care Services

25

23

Sovereign Domiciliary Care Services

25

C Care at Home

23

Care of Excellence Ltd

23

D

M MacIntyre Care Shrops Herefs and Powys Supported Living

23

Meadow Brook

23

MRL Shrewsbury

23

START 25 Surecare Shropshire Ltd

T Tailored Care Ltd

N

Domiciliary Service Adelphi Care Services

23

North Shropshire Homecare

23

V

Drayton Home Care Services

23

Nurse Plus & Carer Plus UK Ltd

23

Village Care Agency

Gadlas Hall Nursing Home

23

H

Optua UK West Midlands

23

Oswestry Care Ltd

25

Headway Shropshire

23

P

Health Care Support Services

23

Precision Care Services

25

25

Y

O

G

25

York House

25

25

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

51

Index Care homes / care homes with nursing A Alexandra House

48

Advertisers are in bold

Court, The

44

Creative Support - Blackfriars

43

Heatherdene Residential Care Home

43

Hendra House Residential Home 48

Creative Support - Lodge Lane, 85

48

Hengoed Park 2

43

Arden Grange Nursing & 48 Residential Care Home

Crescent, The

45

High Lea House

43

Crowmoor House

45

High trees Residential Home

48

Ashgrove Residential Home

D

Highbury House

43

Hill Farm

45

Appledale Cottage Residential Home

43

43

B

Danesford Grange Care Home 49

Barleyfields House

45

Darwin Place

48

Baschurch Care

43

Ditton Priors Care Centre

48

Beech House Nursing Home

44

Doddington Lodge

48

Beulah House

43

Dower House, The

48

Blackhurst Care Home

45

Bowbrook House

45

E

Bowens Field, 24

43

Bower Grange Residential Care Home 48 Bradbury Lodge

43

Bradeney House Nursing & Care Home 49 Briarfields 45 Brook House Residential Home 43

C Castlehaven Residential Home 48 Cedars, The

49

Cheswardine Hall Nursing & Residential Home 43 & 44 Churchill House Nursing and Residential Home Cliffdale Rest Home

Edgeley House Care Home

44

Hillcrest Manor Nursing Home 47 Hilton Brook House Residential Home 48 Hinstock Manor Residential Home Ltd

43

Holy Cross Care Homes Ltd

45

I

Ellesmere Community Nursing Home 44

Ideal Home

45

Innage Grange

49

Ellesmere House

43

Isle Court Nursing Home

47

Elmhurst Nursing Home

44

J

F

Jubilee Villa Care Home

Ferns Residential Home, The

45

Field House

48

Four Rivers Nursing Home

49

45

K Kempsfield Residential Home

45

L

G Gadlas Hall Nursing Home

44

Glenview

48

Lady Forester Community Nursing Home

49

Gracelands 43

Lady Forester Residential & Day Care Centre 48

49

Grange, The

48

Landona House

43

45

Greenfields Care Home

44

Legrand Nursing Home Ltd

44

Llysfield Nursing Home Ltd

44

Cloverfields 44

H

Condover College - 38 Torrin Drive

45

Hagley Place

49

Condover House

45

Hall Bank Mews

45

M

Consensus Support Services Ltd 45

Hartlands Residential Home

45

Maer Lane

Coton Hill House

Hartlands Rest Home

43

Maesbrook Nursing Home 23, 47

52

45

Lymehurst 45

43

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index Care homes / care homes with nursing continued Mayfield House

43

Meadowbrook Care Home

44

Meadowvale Residential Home 48 Merrington Grange Mount House & Severn View, The

45 47

N

Portland House Nursing Home

47

R Radbrook Nursing Home

47

River Meadows Nursing Home 44 Roseville House

43

S

Advertisers are in bold

U Uplands at Oxon, The

47

V Vicarage Nursing Home, The

47

Viewmount 43

W Welwyn 47

Netherwood Residential Care Home

48

Sabrina House

New Barn, The

43

New Fairholme

44

Sandford Nursing and Residential Home, The 49

Weston House Residential Home

Stone House

48

Wheatlands 49

Stretton Hall Nursing Home

49

Wheatlands, The

44

Sunnydale 48

Willowdene Farm

49

Swan Hill House Residential Home

Windsor Road

44

Normanton Retirement Home 45

O Oakdene Care Providers

45

Old Farmhouse

43

Old Vicarage Nursing Home

44

Oldbury Grange Nursing Home 49 Ottley House

47

45

47

T Toll Gate Road, 1a – Vision Homes Association 48

Westlands 43

Woodcroft 44 Woodland Residential Care Home Ltd

44

Woofferton Residential Care Home

49

WHAT ARE THE CARE OPTIONS? Toll Gate Road, 1b P

– Vision Homes Association 48 Y WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? Park House Nursing Home 49 Toll gate Road, 1c HOW WILL I KNOW WHICH TO CHOOSE? Yockleton Grange WHAT IF MUM DOESN’T AGREE?

– Vision Homes Association 48 Pines Residential Home, The 48 Residential Home WHAT IF MUM DOESN’T AGREE? Plas Newydd

45

Tunstall Hall Care Centre

43

44

York House

47 47

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF ARE THEDOESN’T CARE OPTIONS? WHAT MUM AGREE? WHATWILL ARE ITHE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION: CALL CARE CARE SELECT SELECT FOR FOR MORE MORE INFORMATION: INFORMATION: CALL

0800 389 2077 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care

CALL CARE SELECT FOR MORE INFORMATION:

53

Index Other advertisers Agincare Group Ltd

20

Care Select

Barchester Healthcare

40

Caring Angels Home Care

Bethphage Great Britain

27

Coverage Care Services Ltd

Inside front cover

Bradeney Mews Developments Ltd

Inside back cover Bridge House Day Care

20

Care Choices website

4, 25, 36, 46

English Care

32, 42, 50 & 53 20

46

Helping Hands

Outside back cover

Maesbrook Care Home Ltd

46

Marches Care Ltd

12

Shropshire Partners in Care Vision Homes Association

28

Wiltshire Farm Foods

15

Maesbrook Domiciliary Care 22

Care Choices Ltd has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Ltd.

Publisher: Robert Chamberlain.

ISBN 978-1-910362-19-8

Senior Sales Executives: Debbie Feetham, Elaine Green.

Ref. No: 4001/Shropshire5/1014. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Shropshire Council.

Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Designer: Holly Cornell.

54

6

Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss.

Editor: Alistair Robertson.

Editorial Assistant: Rebecca Northfield.

Regional Team Manager: Russell Marsh.

National Sales Manager: Paul Leahy.

Director of Creative Operations: Lisa Werthmann.

Assistant Production Manager: Jamie Harvey.

Creative Artworkers: Gemma Cook, Kathryn Regan.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

BRADENEY MEWS 14 beautifully designed, two bedroom, assisted living bungalows at Worfield, near Bridgnorth - available early 2015

DESIGNED AROUND YOU, WITH CARE Your own home, with our help when you need it Bradeney Mews is a small, select development of 14 self-contained, assisted living bungalows under construction in the grounds of Bradeney House, Worfield. Created for the over 65s, the new 2 bedroom homes come with a flexible level of care and support that you decide on, and a range of facilities designed to maximise your independence.

• 24 hour, 365 day on-site support and assistance • Flexible personal care package tailored to you • Cleaning and domestic help if you need it • Trained nurses and care staff on-call 24 hours • Friendly, helpful staff - there if you need them • Restaurant for meals - as often as you choose • Laundry service including collection and return • Communal lounge and dining room for Mews residents • Secure, gated entrances and each property alarmed • Landscaped, maintained grounds • Individual ballustraded outside seating areas

Early enquiries welcome. Showhome opens 2015

BRADENEY MEWS DEVELOPMENTS LTD.

Bradeney House, Worfield, Bridgnorth, Shropshire WV15 5NT. Tel 01746 716686 Email mews@bradeney-house.co.uk

The Home Care Specialists

Do you need a Helping Hand?

Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge.

So if you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - 24 hours per day, 7 days per week.

To find out how we can help you, call:

01743 404 642 or visit: www.helpinghands.co.uk

Lisa Carr, Director of The Great British Care Awards 25th A nds nn Ha

rsary ive

At Helping Hands we have been providing award winning quality home care since 1989. Still family run, we apply our local knowledge and 25 years of home care experience to offer one to one care that enables you or your loved one to remain at home with compassion and dignity.

Helpin g

Live-in Care... an alternative to residential care

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.”

25 Years