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North Yorkshire Care and Support Services Directory 2015/16

Whitby Roseberry Topping

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with


RESIDENTIAL HOME AND CARE CENTRE

The Hall is a true home from home, lifelong, care environment providing five star comfort and security within a beautiful historic building Having been lovingly restored, The Hall offers the very best facilities in the region for truly lifelong care. The addition of nine brand new rooms reflects our dedication to providing a luxurious lifestyle choice. Located in the picturesque village of Thornton-Le-Dale, there are now 47 stunning rooms, including flats which are ideally suited to married couples or siblings wishing to live together. Each room has an en-suite bath or full shower room, has been beautifully designed by a local interior designer and has spectacular views of the surrounding countryside and wildlife. The expert team at The Hall is dedicated to improving and maintaining quality of life for all its residents. The enthusiastic activities co-ordinator provides a variety of person centred care-activities based on individuals’ needs and wishes to allow everyone to lead an active life, creating a vibrant environment and generating fun and conversation. • 24 hour care and support • Day care and respite services • • A full calendar of activities and entertainment • • Delicious, home cooked food created by our award winning chef • • Extensive grounds and gardens • Affordable weekly fees • • Brand new hairdressing salon • Stunning Views • Adding another dimension to the care home is The Hall’s Day Care Centre. This provides excellent facilities for the elderly and includes regular and varied events in a warm and welcoming environment!

Our doors are always open to visitors so please call in and enjoy a look around The Hall or call Diane Hagan for more details.

The Hall, Chestnut Avenue, Thornton-le-Dale, York, North Yorkshire, YO18 7RR T: 01751 474789 • F: 01751 477986 www.thehallcarehome.co.uk


Contents Welcome from North Yorkshire County Council The Independent Care Group (York and North Yorkshire) Regions covered by this Directory 

4 5 5

Introduction6 How to use this Care Services Directory  6 Further assistance in your search for care  7 Health and wellbeing 7 Making life easier at home 8 Eligibility12 You’re in charge Personalised care and support ‘Your Support, Your Way’ Personal Budgets Direct Payments

13 13 13 13 14

What care is available? 14 Leaving hospital 14 Short Term Assessment and Reablement Team (START)15 Assessment  17 Staying at home 17 Telecare17 Other equipment available  18 Adapting your home 19 Occupational therapy 19 Health occupational therapy  20 Sensory services 20 Handyperson service 20 Getting help in your home 21 Home care agency checklist 23 Home care provider listings 25 Support for carers 34 Access to food and drink services 36 Transport services 36 Housing with care 36 Specialist care 39

Care homes Out of county care Care homes checklist Residential dementia care checklist

41 42 43 44

Paying for care Paying for non-residential care and support Paying for residential care and support Self-funding advice Local authority contribution towards care in private sector care homes Third party payments

45 45 47 48 49 49

Essential information 50 Disclosure and Barring Service 50 Safeguarding adults with care and support needs 50 Advocacy51 Making a complaint about care services 52 How solicitors can help 52 Inspection and registration of care services 53 Palliative and end of life care 53 ‘Tell Us Once’ Service 54 Useful contacts Local useful contacts National useful contacts Day care centres

54 54 56 58

Care homes and care home with nursing listings • Craven  • Hambleton • Harrogate  • Richmondshire  • Ryedale  • Scarborough  • Selby 

60 60 61 63 67 69 70 73

Index76

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council.

To obtain extra copies of this Directory, free of charge, call the Customer Service Centre on 01609 780780.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

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Welcome from North Yorkshire County Council Welcome to the fourth edition of North Yorkshire’s Care Services Directory. This 2015/16 edition will provide you with information on health and social care across the County. North Yorkshire County Council is pleased to be working with the Independent Care Group on this Care Services Directory. This year has seen the biggest reform to social care in over 60 years, with the introduction of the Care Act from April 2015. It modernises the law, recognising the right of people to make their own decisions about their care and support. We are already doing, or working towards many of the things that are new within the Act. New rights for carers, and from April 2016 the introduction of a cap on the amount that people spend on their social care costs, will mean that care and support, and the way people pay for it, will be clearer and more consistent. We want people in North Yorkshire to maintain their independence for as long as possible and enjoy the best possible quality of life. Fundamental to enabling you to make the right decisions about care and support will be high quality information and advice. This Directory is one way of providing information, but we will continue to work with our partners to improve the range of information available. We are working closely with our health colleagues to join up health and social care services to give the best community-based care when it is needed. We also work closely with the Care Quality Commission’s (CQC) inspectors and with care providers to make sure we maintain high quality standards in the care provided to people in North Yorkshire. New regulations for registered residential, nursing and domiciliary services focus very much on improving outcomes for adults who need support. These changes will underline the importance of people who use care services having a say, and being able to make decisions, about how to keep healthy and get the right care and support. We will also continue to have a strong commitment to safeguarding those adults who may be at risk of experiencing abuse or exploitation. Even though the whole country is having to make some difficult financial choices, we remain committed to providing good quality help and care. Whatever your circumstances, whether you pay for your own care or not, you can contact North Yorkshire County Council for information, advice and guidance. Where it is appropriate,

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Swaledale

we will ask our own social care staff to help you or to make contact with other services which may be of assistance. We know that making decisions about social care can be daunting, particularly if you have had no involvement with social care before. This Directory provides clear, easy to understand guidance so that you can be confident you are making the right decisions. County Councillor Clare Wood, Executive Portfolio Holder, Adult Social Care and Health Integration County Councillor Don Mackenzie, Executive Member for Public Health and Prevention Richard Webb, Corporate Director, Health and Adult Services

North Yorkshire County Council Customer Service Centre Telephone: 01609 780780 Website: www.northyorks.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


The Independent Care Group (York and North Yorkshire) On behalf of The Independent Care Group (ICG), I am delighted to support this latest edition of the care services Directory and hope that you find the information in it useful to you. The Care Act, which came in this year, places great emphasis on giving people the right information to help them choose the correct care for themselves or a loved one. This Directory goes a long way towards providing that information, by setting out all the different types of care available in this area, as well as how to access that care and how to fund it. With people’s care needs becoming ever more complex and the services offered by providers changing to meet those demands, it has never been more important to make the right choice about the care you need. For our part, the ICG is the regional body responsible for representing and supporting local independent care providers, both private and voluntary. For over a decade we have been helping providers to offer the best possible quality of care, within that changing landscape, to older and vulnerable people. That includes residential care, care provided to people

in their own home, supported living, extra care housing and day care. In this region, around 80% of social care is provided through the independent sector. We work with public bodies, including North Yorkshire County Council, City of York Council, the local Clinical Commissioning Groups and the regulator, the Care Quality Commission, to try to ensure that the care provided matches the care required. If you are seeking care for a loved one, then please look at the excellent services the independent sector provides, particularly in terms of the wide range of choice on offer. If we can help, please contact us. If you are a provider, then please get in touch with the ICG and find out more about the support we can offer you. For more details on the ICG, see our website: www.independentcaregroup.co.uk Mike Padgham Chair Independent Care Group (York and North Yorkshire)

Regions covered by this Directory

SCARBOROUGH DISTRICT RICHMONDSHIRE DISTRICT

CRAVEN DISTRICT

Craven Care homes  Care homes with nursing

HAMBLETON DISTRICT

RYEDALE DISTRICT

HARROGATE DISTRICT

60 61

Hambleton Care homes  Care homes with nursing 

61 62

Harrogate Care homes  Care homes with nursing 

63 66

SELBY DISTRICT

Richmondshire Care homes  Care homes with nursing 

67 68

Ryedale Care homes  Care homes with nursing 

69 69

Scarborough Care homes  Care homes with nursing 

70 73

Selby Care homes  Care homes with nursing 

73 75

Visit www.carechoices.co.uk for further assistance with your search for care

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Introduction The articles in this Care Services Directory have been compiled by the Health and Adult Services Directorate of North Yorkshire County Council. We used to be known as ‘social services’. When the words ‘we’ and ‘us’ are used in the Directory it means Health and Adult Services. Lots of people will pick up this Care Services Directory looking for advice and information about adult social care. The Directory aims to give an overview of all aspects of adult social care to everyone who is looking for care and support. If you are thinking about care and/or support either for yourself or a loved one it can be a challenging

task. Making any change in your life will require major decisions and we are trying to provide you the basic information and guidance you will need about adult social care in this Directory, and give you the details of other organisations that may be able to help. In the first instance you can always call North Yorkshire County Council’s Customer Service Centre for advice on 01609 780780 or email: social.care@northyorks.gov.uk You may also find North Yorkshire County Council’s Community directory helpful, which is available at: www.northyorks.gov.uk/article/23585/Communitydirectory

How to use this Care Services Directory There is a lot of information in this Directory, and, depending on your circumstances, some parts will be of interest to you and some parts won’t. We have tried to think about the groups of people who will use this Directory and have set out below the parts we think will be of most use to you. For people who want to remain independent in their own home but need a little help in order to do so, you might be interested in the sections on: • ‘Making life easier in your home’ starting on page 8; • ‘Staying at home’ starting on page 17; • ‘Paying for non-residential care and support’ on page 45; • ‘Home care providers’ listings starting on page 25; and • ‘Handyperson service’ on page 20. For people who care for a relative or friend and need some extra guidance and support, you might be interested in the sections on: • ‘Your Support, Your Way’ on page 13; • ‘Direct Payments’ on page 14; • ‘Leaving hospital’ on page 14; • ‘Assessment’ on page 17; and • ‘Support for carers’ on page 34. For people who are looking for a residential or nursing home for themselves or a relative or friend, you might be interested in the sections on: • ‘Care homes’ on page 41; • ‘Paying for residential care and support’ on page 47; • ‘Self-funding advice’ on page 48; • ‘Inspection and registration of care services’ on page 53; and • ‘Care homes and care homes with nursing listings’ starting on page 60. We start this Care Services Directory with a section

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called ‘You’re in charge’. You are the person who is in the best position to know what you or the person(s) you care for needs. We start from this position and ensure that you are in charge right from the beginning of your contact with Health and Adult Services. We then move on to a lengthy section called ‘What care is available?’ which is aimed at people who want to stay at home but may need a little or a lot of support in order to do so. This is followed by a short section on looking for a care home for people who cannot safely stay at home. The subject of paying for care is usually complicated, and we acknowledge this, but it is an area that is not very well understood and, therefore, we have provided a section to guide you through what can be a difficult aspect of care. Finally, we have provided sections on essential information and useful contacts for anyone who has any involvement with Health and Adult Services. Here you can find the details of many organisations that can help you. The remainder of the Directory comprises of a comprehensive list of home care providers and care homes and care homes with nursing within the North Yorkshire area supplied by the Care Quality Commission. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council, nor does their inclusion within this directory indicate a higher standard of quality.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Further assistance in your search for care Finding appropriate care and/or support for an older person can seem difficult. This publication has been designed to help you to identify relevant care providers in your preferred region and to give you a starting point in your search. This Directory’s free helpline provides an information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for while taking into account your personal needs and interests. This service is completely free so let the helpline take some of the strain and help you to find the appropriate care and support for you. You can also search online with the new comprehensive website from this Directory’s publisher www.carechoices.co.uk

Health and wellbeing Looking after our health and wellbeing is key to ensuring that we feel good, live well and enjoy life. There are a range of services and support to help residents within North Yorkshire to make changes to their lifestyle. The Public Health team at North Yorkshire County Council provides a range of information on health and wellbeing topics on the Staying Healthy webpages. Drugs, alcohol and smoking Find advice and support about stopping smoking, drug and alcohol misuse and hepatitis C. www.northyorks. gov.uk/article/24085/Drugs-alcohol-and-smoking Healthy lifestyles Find out about breastfeeding, eating healthily and maintaining a healthy weight and oral health. www.northyorks.gov.uk/article/24084/Healthy-lifestyles Health and the environment Find out about skin awareness and sun exposure risk, the risks to health from climate change and avoiding. www.northyorks.gov.uk/article/24087/Health-andthe-environment

Mental health Find out about maintaining your mental health through an awareness of potential issues and how to prevent them developing. www.northyorks.gov.uk/ article/28018/Mental-health-promotion

Long-term conditions Find out about reducing the risks of developing cancer, diabetes or heart disease as well as treatments for these conditions. You can also find out how to help yourself to stay healthy. www.northyorks.gov.uk/article/24088/ Long-term-conditions

Learning disabilities Find information and support if you have a learning disability. www.northyorks.gov.uk/article/28226/ Learning-disabilities

Older people Find out about winter health, fuel poverty, falls prevention and healthcare for older people. www.northyorks.gov. uk/article/24089/Older-people Sexual health and contraception Find out about sexual health, chlamydia screening, HIV and contraception. www.northyorks.gov.uk/ article/24086/Sexual-health-and-contraception

NHS Health Checks Find out how to reduce your risk of developing health problems with an NHS Health Check. www.northyorks. gov.uk/article/28919/NHS-Health-Check Useful websites NHS Choices: www.nhs.uk NHS Health Checks: www.nhs.uk/Conditions/nhshealth-check/Pages/NHS-Health-Check.aspx Change4Life: www.nhs.uk/change4life/Pages/changefor-life.aspx

Visit www.carechoices.co.uk for further assistance with your search for care

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Making life easier at home In the living room

Chair raisers

Plug with handle

Easi-reach BYRO N

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Get in and out of chairs

• Standing up from sitting is difficult

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Open and close windows

• Can’t reach windows • Not secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

• Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and off

• Can’t reach switch • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

• Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant • Change to a cheaper heating system

• Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

n If you think you need an assessment, please call our Customer Service Centre on 01609 780780 or email: social.care@northyorks.gov.uk You can visit North Yorkshire County Council’s website to complete an online self-assessment to look into ways to support you at home at: www.northyorks.gov.uk/article/28938/AskSARA-for-advice-and-support-to-help-daily-living

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

• Fit grab rails • Buy a new bed mattress • Transfer board

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

• Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

• Buy a specialised mattress • Drop-down rail • Monkey pole

• Keeping warm in bed

• Checking the safety of your electric blanket

• Contact n (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact n (see key below) for further information • Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

• Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

• Take your tablets

• Opening bottles • Remembering to take tablets

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

• Ask someone to prompt you

n If you think you need an assessment, please call our Customer Service Centre on 01609 780780 or email: social.care@northyorks.gov.uk You can visit North Yorkshire County Council’s website to complete an online self-assessment to look into ways to support you at home at: www.northyorks.gov.uk/article/28938/AskSARA-for-advice-and-support-to-help-daily-living

Visit www.carechoices.co.uk for further assistance with your search for care

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In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool Liquid level indicator

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

Large handled cutlery

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Lower or raise cupboards

• Use taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

• Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor • Perching/high stool • Buy a trolley

• Change height of work surface • Make space under work surface for knees when sitting

• Moving around the kitchen

• Not enough space

• Re-organise furniture

• Review mobility equipment used

• Adaptation to kitchen

• Eating and drinking

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Contact n (see key below) • Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Buy a trolley

• Laundry and ironing

• Washing machine is too high or too low • Putting up ironing board

• Wall-fixed ironing board

• Raise/lower washing machine

• Change washing machine or iron

n If you think you need an assessment, please call our Customer Service Centre on 01609 780780 or email: social.care@northyorks.gov.uk You can visit North Yorkshire County Council’s website to complete an online self-assessment to look into ways to support you at home at: www.northyorks.gov.uk/article/28938/AskSARA-for-advice-and-support-to-help-daily-living

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


In the bathroom

Shower board Grab rail

Raised toilet seat Tap turners

Toilet seat and support frame Long-handled sponges

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

MORE COMPLEX SOLUTIONS

• Wash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Long-handled sponge • Flannel strap • Contact n (see key below)

• Lever taps or new taps • Stool

• Raise or lower basin • Showers

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home

• Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet

• Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Combined toilet seat and support frame • Flush lever extension • Contact n (see key below)

• Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet • Request short-term loan of commode

• Clean teeth

• Gripping the toothbrush • Standing at the basin

• Toothbrush gripper

• Electric toothbrush • Stool

• Have a shower

• Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Shower board • Shower chair or stool • Replace shower controls

n If you think you need an assessment, please call our Customer Service Centre on 01609 780780 or email: social.care@northyorks.gov.uk You can visit North Yorkshire County Council’s website to complete an online self-assessment to look into ways to support you at home at: www.northyorks.gov.uk/article/28938/AskSARA-for-advice-and-support-to-help-daily-living

Visit www.carechoices.co.uk for further assistance with your search for care

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Eligibility Before we move on to talk about the way adult social care works, it’s important to look at how we decide who will be eligible to receive social care support from us. First of all, we’ll carry out an assessment with you to find out what your needs are. The Care Act 2014 introduces a new national eligibility threshold, and this threshold will be the same across England, which is similar to the eligibility criteria North Yorkshire County Council had used before as we had already made changes in anticipation of these national changes. The national eligibility consists of three criteria, all of which must be met for a person’s needs to be eligible. The eligibility threshold is based on finding out: • w  hether your needs are due to a physical or mental impairment or illness; • t o what extent your needs affect your ability to achieve two or more outcomes; and • w  hether and to what extent this impacts on your wellbeing. As part of the assessment, we will talk with you about what is important to you, and if your wellbeing is affected by this. After the assessment, we will make a decision whether you are eligible for care and support and will explain any decision to you. If you have eligible needs, and want the local authority’s help to meet them, then we will discuss this with you. Carers’ eligibility Following the implementation of the Care Act, if you care for someone you now have the same rights to an assessment as the person you care for. Just like adults with care and support needs, we will offer you an assessment and assess whether you have eligible needs in your own right. A carer may have eligible needs if they meet the following: • y our needs are caused by providing necessary care for an adult. As a result: • your health is at risk; • or you are unable to achieve specified outcomes; and • a s a consequence there is or is likely to be a significant impact on your well-being. For a full list of the specified outcomes for both adults with care and support needs and carers, please see the Department of Health’s guidance at: www.gov.uk/

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government/publications/care-act-2014-statutoryguidance-for-implementation If you are eligible for support If you are eligible for social care support, we will complete a financial assessment to understand whether you will need to pay towards some, or all of the cost of the support. This will depend on your income and any savings you may have. If you are not eligible If your level of need means you are not eligible for support from us, we will offer free advice and information instead and put you in touch with other organisations and services in your community that may be able to help you. Many people find that seeking advice from us is helpful in finding their own solutions because it provides an opportunity to discuss their situation with a social care professional. If your needs change If your needs change, then you can always ask us for a reassessment. Simply speak to your social care worker or contact our Customer Service Centre on 01609 780780, or email: social.care@northyorks.gov.uk or for further information visit our website: www.northyorks.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


You’re in charge We have started this Directory with a section called ‘You’re in charge’ because this principle guides all our social care guidance, information and support. Whatever your level of involvement with us we want you to be assured that

your needs and wishes will be paramount throughout the process. The following section describes ‘Your Support, Your Way’ which is the system we use to put you in charge.

Personalised care and support North Yorkshire County Council and other local authorities have made changes to the provision of care and support to older people and people with learning and/or physical disabilities. This is a national requirement that sets out the way people and those who care for them should be supported. In the traditional system of social care, professionals made many of the decisions about the support people could have and who would provide it. As a result, people

often had limited choice about the services they might receive. ‘Your Support, Your Way’ seeks to replace this old approach of prescribed care, by putting people in control of the support they need to live the life they choose. It recognises that some people can manage their support on their own whilst others need help – from family or friends or people who are paid to help. In North Yorkshire we call this new process ‘Your Support, Your Way’.

‘Your Support, Your Way’ ‘Your Support, Your Way’ aims to improve the way we work in Health and Adult Services, to provide better services for people who need social care and improve how we work with organisations that provide support. It gives us an opportunity to think more innovatively about how social care services are delivered without increasing the costs. How does it work? ‘Your Support, Your Way’ is for adults who are eligible for social care (for information on eligibility see page 12). It allows people to have choice and control over their life because it lets them make decisions about the support that they need. It asks how they want to live their life,

what they want to achieve in life and what support they need to do this. Support to carers can also be given to help them continue to carry out their caring role and to maintain a life outside caring. If you or the person you care for is eligible for social care support, you will be entitled to a Personal Budget based on an assessment of your eligible social care needs. You may need support or help to manage dayto-day activities and everyday tasks such as washing and dressing, help with eating and drinking or getting out into the community. You can then choose what, when and how social care and support services use your Personal Budget. You can use your Personal Budget creatively, as long as the money is spent to meet your needs.

Personal Budgets Personal Budgets are available across the whole of North Yorkshire for all people who are eligible for adult social care services. They bring flexibility and transparency of funding to how support is delivered. A Personal Budget is an allocation of funding following an assessment. It is used by an individual to meet their assessed eligible unmet needs and can be taken in a number of ways:

them to plan how it is spent; and • Direct Payment – the person (or their nominated person) holds and manages the Personal Budget themselves. The person has full choice and control over how it is spent.

• Managed Personal Budget – the person asks the council to arrange and buy services on their behalf; • Individual Service Fund – the person asks a provider to hold and manage their Personal Budget and work with

Visit www.carechoices.co.uk for further assistance with your search for care

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Direct Payments Direct Payments are financial payments made to people who have been assessed as eligible to receive support from North Yorkshire County Council. We can make a Direct Payment to most people who need our support, including: • p  eople who have been assessed as needing care and support (including those with Mental Health needs) aged 16 and over, incorporating short as well as longer term needs; • carers over 16 for carer’s services; and • parents of disabled children, for children’s services. Instead of us arranging or providing services directly, you could use these payments, either by yourself or with assistance, to purchase support that you consider most appropriate to meet your assessed social care needs. In addition, if you are supporting someone else as a carer, you could also receive an element of financial support to help you in your caring role. Why would I want Direct Payments? Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual needs. You do not have to use a Direct Payment to meet all of your needs, you can choose to combine a Direct Payment with services purchased or provided by the Council. What can Direct Payments be used for? If you receive a Direct Payment, the money is used to arrange support to meet your eligible needs. You may choose to employ someone directly, to buy services from an independent or voluntary sector provider or purchase

equipment to help you live more independently. With Direct Payments, people or agencies employed are accountable to you and not to North Yorkshire County Council. Therefore, Direct Payments enable more control, choice and flexibility over how you plan your support to fit with your lifestyle. It is important that your plans meet your assessed unmet needs. Therefore, provided the money is used lawfully, and eligible needs are met, the flexibility that these payments allow means it is impracticable to outline what the money can be spent on. However, there are certain items on which these payments cannot be spent, for instance: • on services that should be provided by health; and • on routine living expenditures: utility and household bills for instance. Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break. What do I do next? If you are interested in Direct Payments you can call our Customer Service Centre on 01609 780780 or email: social.care@northyorks.gov.uk

What care is available? This section is about the guidance, support and care that we can provide. It describes all parts of the social care process, from someone who might be leaving hospital, worried about how they are going to cope at home, to advice about specialist care for someone who might have

very complex needs but wants to stay at home. Some of these sections may not be relevant to you, others may be of more interest. Feel free to go straight to the section that interests you, or browse through the whole section to give yourself a full flavour of the support available.

Leaving hospital Health and Adult Services and the NHS in North Yorkshire work very closely together to ensure that people in hospital are discharged safely and are able to return to home life as quickly as possible. Our social care staff are available to help with

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information and advice when you are ready to leave hospital. No matter which hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. A

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Leaving hospital continued social care assessor will come and speak to you to arrange an assessment which can either be done whilst you are still in hospital, or once you return home, or in interim/ temporary facilities if you are not able to return home straight away when you leave hospital. The assessment involves asking you about your needs and the outcomes you want to achieve and how we can support you to maximise your independence to help you live safely and independently at home. There will also be an explanation of any charges that may be made. A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them

to carry out an assessment, but this will not go ahead unless you agree. If you already have a social care service in place, we will make an assessment of any other needs you may have and review these against the outcomes you want to achieve after your stay in hospital. If you have a carer, they can also be offered an assessment and advice and support. A social care worker can be made available to discuss any issues and give them details of carers’ support groups. We can also introduce you to local voluntary organisations who can help with a variety of services such as laundry and domestic cleaning, or sitting services.

Short Term Assessment and Reablement Team (START) A service to help you become more independent START provides short term support in your own home that is designed to help you become as independent as possible. It does not replace any medical or nursing needs you may have and may not be suitable for everyone. For example, you may need support to gain or regain your ability to independently manage your personal care or to prepare a meal – the START service will encourage and enable you as much as possible to do things for yourself. A START worker will work with you so that you can learn (or re-learn) important tasks needed for everyday life. They will assist and encourage, rather than do things for you. Many people who receive support with START find that afterwards they can cope very well on their own, without the need for ongoing social care support. If they do need ongoing support, they may find that they need less. How do I get START? For many people START will be discussed with you when you first have contact with us. This may be if you are living at home but finding that you are no longer managing as well as you did, or if you are returning home from treatment in hospital. The START programme will not normally last longer than six weeks, and can be significantly less; even days. Progress will be reviewed with you every week by staff from START. How do I find out what skills are needed that will help me? A member of the START team will talk through what you would like to achieve and how the START service can

support this by working with you to complete a START assessment. Your goals and ways in which the service can support these goals are agreed with you. This will be written down in a document called an Intervention Plan which you and START workers follow. How will START work for me? The START Intervention Plan is tailored to meet your assessed needs and to meet the outcomes that have been agreed with you. As you make progress your visits, or length of visits, may reduce and this will be reflected in the Intervention Plan. Will I need any special equipment? START workers may suggest that you carry out some tasks in a slightly different way to make them easier for you to do on your own and if assistive technology is identified as a potential aid to independence this will be explored with you. You may have to purchase small pieces of equipment to make certain tasks easier. START workers will be able to show you a catalogue of equipment and will also provide you or your carer with information about specialist shops in the area. We may also provide some equipment but this would be fully discussed with you. We encourage everyone to take up the use of Telecare and Lifelines (see page 17 for more information on Telecare and Lifelines). What happens when START is finished? Once you have reached your optimum independence and if you require ongoing support, the service becomes chargeable and we will carry out a financial assessment. We will let you know the date that the  >>

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Short Term Assessment and Reablement Team (START) continued >> charges will commence. A social care assessor will discuss with you how to meet any ongoing needs, and the Personal Budget that will be available to support and manage this.

If you do not need or want ongoing services, START will also discuss with you whether you wish for a referral to be made to our Benefits Maximisation Team to ensure that you are receiving all the financial benefits you are entitled to.

Assessment If, after your period of START you need ongoing support, we will work with you to assess your needs. Even if you haven’t been through the START process we can provide you with an assessment. We look at the factors that affect your independence and wellbeing. In discussion with you and your carers, we jointly agree the likely effect on your independence, or how likely it is that your home life will be more difficult, break down or become unsafe, if you don’t have appropriate social care support, within specified timescales. Increasingly assessments are completed through a supported assessment process with you leading the process, as you are the best judge of your needs and how they can be met. If you wish, your carer or a member of your family or a friend can also take part in the assessment as well as your social care assessor. When the assessment has been completed an eligibility decision will be made based on the needs and outcomes you want to achieve and the impact these needs have on your wellbeing. North Yorkshire County Council can help to promote your wellbeing in a number of ways. There is no set approach, and how this happens will depend on your

needs, goals, wishes and how these impact on your wellbeing. We will consider each case based on you as an individual and during the assessment process will clearly consider with you the most relevant aspects of your wellbeing and how your needs impact on this. To find out if we can provide social care services to you, you will need to have an assessment. You can start this process by contacting the Customer Service Centre on 01609 780780 or email: social.care@northyorks.gov.uk You can contact the Customer Service Centre for all social care services enquiries for adults, young people and children. A more comprehensive or specialist assessment may then follow, depending on the nature of your particular needs and circumstances. Will there be a charge for services provided? There may be a charge for services; the amount will depend upon your capital and income. However, we will always give you full information before services are provided. We provide a full description about charging for services on page 45.

Staying at home We want people to stay in their homes as long as possible and we know that many people want to be surrounded by their possessions and near to their family and friends. This, of course, applies to anyone whether they are older, frail, convalescing, have a physical or learning disability, or are suffering from dementia. ‘Your Support,

Your Way’ (explained on page 13) can help you manage independently at home with a little, or a lot of help. If you are not eligible for social care support you might wish to pay for some help to support you in your home. The following section gives you some information about the types of support available to you in your home.

Telecare Telecare uses a range of simple sensors matched to your personal needs which can help you continue to live as independently and safely as possible. These are usually linked to a lifeline (a kind of telephone). Telecare can help you and your family in a number of ways, all of which are designed to support your health and wellbeing.

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One example is a bed sensor. This can be used in a range of situations, i.e. for people at risk of falling, or to alert a carer to assist. It detects a change in pressure, so if you have got up but are unable to get back to bed, perhaps after a fall, the sensor can raise an alert. However, if you get up at night and usually sit in a chair

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Telecare continued for a while or have a drink, then the system can delay the alert. If you have not returned after a period of time agreed with you, i.e. half an hour, it can then raise an alert. This avoids the risk of someone falling and being left on the floor all night, cold and in pain. Following an assessment of your needs, Telecare could be part of a support plan to assist with things you might find difficult. It can support you or the person you care for by alerting you to certain situations, such as incontinence, or where a vulnerable person leaves the property at an inappropriate time, for example, the early hours of the morning. Or it can react to situations such as epileptic seizures or fire, where you need help from family, carers or the emergency services. Some examples of how Telecare can be used are given below: • A short term measure as part of START when you need some support, i.e. after ill health to help you become as independent as you can; • A longer term measure to make you feel safer in your own home. One lady said ‘I don’t feel alone when I am alone. The Telecare can let someone know if I have a problem’; • T elecare can remind you to carry out an action e.g. lock your door or take medication; • T elecare can raise an alert when the temperature in the property becomes too high, for example when the cooker hob has been left on; • T elecare can provide early warning of a sink or bath overflowing; • T elecare can raise a call to a monitoring centre who can keep a phone line open to you in an emergency; and

• T elecare can give people space and time on their own, instead of being checked up on just in case something has happened. One lady said ‘I love my family but I just want to have some time to myself’. If a problem is detected then the system sends a signal via the lifeline to a call centre where an alarm can be raised 24-hours a day. The call centres use trained operators, who can speak to you over a speaker on the lifeline, will have your details and know who to call in an emergency. This could be family, friends, carers or the emergency services. On some occasions it may be more appropriate for calls to go directly to an alternative emergency contact. The Telecare alert process 1. You press the lifeline button or the sensor raises an alert; 2. The lifeline unit is activated and alerts the call centre via the telephone line; 3. The call centre answers your call and talks to you through the lifeline; and 4. A response is arranged appropriate to your agreed needs. There is a small weekly charge for using Telecare, depending on your circumstances. However, you may be able to apply for a subsidy to help with this. Your circumstances will be established by our Health and Adult Services staff through a financial assessment. For further information about Telecare or to arrange an assessment, please contact our Customer Service Centre on 01609 780780 or for further information visit: www.northyorks.gov.uk

Other equipment available We and our partners help people to manage everyday living more safely and independently. Occupational therapists and other specially trained staff can give you advice, assess your needs, and those of your carer or the person you care for. Some tasks at home can be difficult if you have problems moving around. Fortunately, there is help available. There are many types of equipment that can help you to live independently at home. It may be as simple as fitting a grab rail in the right place to help you get up and down steps safely and easily, or you may need equipment to help you with daily living tasks, such as getting in/out of bed, on/off the toilet or turning taps.

Depending on your individual circumstances, our occupational therapy service can loan or recommend equipment that enables you to more easily manage daily living activities such as bathing, washing, dressing and getting around your home. You can contact our Customer Service Centre and request an assessment which will be completed by trained staff or from an occupational therapist. Alternatively you could find your own qualified occupational therapist (explained on page 19). You will also find a number of mobility aid/specialist shops in your local community who can discuss basic equipment with you. North Yorkshire County Council also have a tool on  >>

Visit www.carechoices.co.uk for further assistance with your search for care

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Other equipment available continued >> the public website called AskSARA, which is an online self-assessment tool to look into ways of helping you with daily activities in your own home. It is an alternative option to contacting us directly for a needs assessment. To find

out more visit: www.northyorks.gov.uk/article/28938/ AskSARA-for-advice-and-support-to-help-daily-living It is important to get the right advice before you buy any equipment so that your money is well spent.

Adapting your home If you have a permanent disability and need an adaptation to your home to help you stay independent, you may qualify for a grant from your Borough or District Council (called a Disabled Facilities Grant). The grants are made according to need. You can qualify whether you are a homeowner or rent privately. However, even if eligible,

you may have to pay a contribution towards the cost as a financial assessment is completed. Our occupational therapy service will be able to provide you with more information. For more information about occupational therapy, please see the section below.

Occupational therapy Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls. The way you access the service will depend on why you need occupational therapy, if you have a short term condition, for example, if you need support following an operation, you will access services through the NHS and you should speak to one of the healthcare professionals treating you. They will discuss your needs with you and decide if you would benefit from occupational therapy and, if so, will arrange an assessment with an occupational therapist as part of your care. For long term conditions, such as a permanent physical disability, occupational therapy is usually accessed through your local council. You should contact us via the Customer Service Centre on 01609 780780 to arrange an assessment with an occupational therapist, or you can be referred for an assessment by:

Only healthcare professionals who are registered with the Health Professions Council are allowed to use the title of ‘occupational therapist’. You can check that your occupational therapist is registered by checking the Health Professions Council online register at: www.hpcheck.org An occupational therapist can carry out a health and social care assessment to identify what areas of your everyday life are causing problems. They will discuss your needs with you and explain what help is available. An assessment and any advice or information they give you should be free.

• your GP or consultant (specialist doctor); • a nurse; • another healthcare professional; or • a social care professional. If you do not want to access occupational therapy through the NHS or North Yorkshire County Council, you could contact an occupational therapist directly. If you decide to see a private occupational therapist, make sure they are fully qualified and are a member of a recognised body, such as the British Association of Occupational Therapists.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Health occupational therapy The health occupational therapy service covers stays in hospital and returning home. It provides a specialist therapeutic service, including assessment, treatment and ensuring a safe discharge back home after hospital admission. If you are not already in contact with us, please contact the Customer Service Centre on 01609 780780. They

will take the relevant details from you and arrange for an assessment if it is necessary. A social care assessor or occupational therapist will then come out and talk to you further about the issues you are face. For further information please visit: www.northyorks.gov.uk/article/26249/Occupationaltherapy

Sensory services Our sensory staff can help you maintain your independence and manage your hearing, and/or vision or dual sensory loss. The team’s specialist training and experience means they understand the impact of sensory loss and apply that as they work with you. If you need equipment to help overcome problems as a result of your hearing loss or vision sensory loss, we will provide help and advice about your options; where you can go for equipment that you may find useful; and we may provide some equipment directly to you.

We have a dedicated team who provide specialist support for deafblind people. The team is specially trained in deafblindness and offers an assessment and services, which will often include equipment. The services available depend on the individual but will usually be part of helping a person to:

Supporting the Deaf community Some of our social workers are skilled in using British Sign Language and have experience in working with Deaf people, and therefore understand the cultural differences involved in being a Deaf person in a hearing world. They can undertake social care assessments and are there to provide or arrange a service to Deaf people following an assessment. This may include help with:

Supporting people with a visual impairment If you have been diagnosed with a vision loss, we receive notification of this through a certificate of visual impairment from your health consultant. We keep a register of these certificates and offer an assessment to people that become part of that register. If you decide you could benefit from a social care needs assessment following your registration, you can also make use of our rehabilitation service. This can help you to develop skills and confidence in maintaining or rediscovering some independence, both at home and in the community. Rehabilitation may involve activities such as learning to use a long cane; learning skills to work independently in the kitchen; or learning how to use special equipment for reading and doing tasks such as shopping and paying bills. This service is usually provided to enable people to become as independent as possible before we would consider any need for long term support in response to vision loss. In this way, people can remain in control and independent for as long as possible.

• mental health problems; • using local community services; • managing practical daily living; • making decisions and keeping safe; • overcoming communication barriers; • work and/or education; and • social isolation. Supporting deafblind people The term ‘deafblind’ means people who have a combined vision and hearing impairment.

• Manage communication with other people e.g. at the bank, in shops, on the telephone. • Use information e.g. deal with letters, bank statements. • Get out and about in order to be more independent.

Handyperson service Home improvement agencies can help you to live independently, safely and comfortably at home. They provide services for older people, people with disabilities or anyone who feels vulnerable at home, including

families with young children. We work in partnership with District and Borough Councils and others to offer the following home improvement agency services in North Yorkshire:

Visit www.carechoices.co.uk for further assistance with your search for care

>>

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CARE VISITS AT HOME Declare your Independence

WHAT ARE THE CARE OPTIONS? WHAT ARE ITHE CARE OPTIONS? HOW WILL KNOW WHICH TO CHOOSE? HOW I KNOW WHICH TO CHOOSE? WHATWILL IF I MAKE THE WRONG CHOICE? IF MUM I MAKE THE WRONG CHOICE? WHAT IF DOESN’T AGREE? WHAT IF AFFORD MUM DOESN’T AGREE? CAN WE IT? CAN WE AFFORD IT? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

www.bluebirdcare.co.uk Our staff Our staff are caring, trained to give medication and police checked. Alternative Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE389 SELECT2077 FOR MORE INFORMATION: 0800 0800 389 2077

Supporting disabled people to live independently

What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

"Living in Henshaws housing has really increased my confidence in my abilities. I'm so much more independent now and I love it!" Joanne, Supported Living.

Call now for a free no obligation consultation We guarantee good old fashioned service Bluebird Care (Harrogate) 7 Alexandra Road, Harrogate, North Yorkshire HG1 5JS

Tel: 01423 529573 Email: harrogate@bluebirdcare.co.uk

Bluebird Care (Scarborough & Bridlington) Cayley Court, Hopper Hill Road, Eastfield, Scarborough YO11 3YJ

Tel: 01723 588004 Email: scarborough@bluebirdcare.co.uk

We provide Supported Living, Residential Care and Reablement placements across Harrogate and Knaresborough. We also offer a Home Support and Domiciliary Service, working with people living in their own home or with housing providers.

Bluebird Care (Hambleton & Richmondshire) The Granary, Grizzlefield House, Felixkirk Road, Thirsk YO7 2ED

Tel: 01845 440271 Email: hambletonandrichmondshire@bluebirdcare.co.uk

T: 01423 541 558 E: housing@henshawshousing.org.uk www.henshawshousing.org.uk Registered charity 221888.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Handyperson service continued >> Many small jobs and basic maintenance can be carried out by a handyperson: • odd jobs - such as replacing light bulbs, securing loose carpet or putting up shelves or flat-pack furniture; • adaptations - providing and fitting grab rails and external hand rails or larger scale adaptations, such as building a step to improve accessibility; and • security - fitting window locks, security chains, doorbells and door bolts. We also supply and install key safes or replacement door locks. Larger work or extensions Home improvement agencies provide a technical service to support people making use of Disabled Facilities Grants. This includes drawing plans; submitting planning and building regulation applications; obtaining quotes; overseeing work and ensuring work is completed to the required standard. We can carry out the work or project manage the contractors you choose. Help and advice Home improvement agencies work with us to provide: • support to prevent accidents at home; • help with accessing benefits or grants to fund work; • energy efficiency advice; and • free access to our ‘safe traders’ list of approved contractors, helping you to avoid rogue traders. For more information, please contact your local home improvement agency.

Craven Home Improvement Agency Telephone: 0345 366 4405 Email: cravenhia@yorkshirehousing.co.uk Website: www.yorkshirehousing.co.uk/homeimprovement/craven Hambleton and Richmondshire Home Improvement Agency Telephone: 0345 366 4406 Email: swalehia@yorkshirehousing.co.uk Website: www.yorkshirehousing.co.uk/homeimprovement/swale Harrogate Home Improvement Agency Telephone: 0345 366 4402 Email: harrogatehia@yorkshirehousing.co.uk Website: www.yorkshirehousing.co.uk/homeimprovement/harrogate Scarborough and Ryedale Home Improvement Agency Telephone: 01723 232527 Email: hia@scarborough.gov.uk Website: www.scarborough.gov.uk/default. aspx?page=12073 Selby Home Improvement Agency Telephone: 01757 241010 Email: selbyhia@yorkshirehousing.co.uk Website: www.yorkshirehousing.co.uk/homeimprovement/selby

Getting help in your home Help in your home is also known as ‘domiciliary care’ and is usually arranged in a manner dependent upon needs: Practical support – This may be to assist with household chores such as shopping, cleaning and assistance with food preparation. Calls from carers can be flexible. Domiciliary care – In addition to practical support this will involve personal care (assistance with washing, dressing etc), and/or one or more carers to assist with mobility. You may wish to have a carer sleep in your home overnight for security and reassurance. Complex needs – This may relate to people with multiple medical conditions, circumstances particular to the individual which means that the service they receive or the manner in which it is delivered is complex. Carers will require specific training depending on your needs. Live-in care – A carer lives in your home, is allowed time off each day and must have a night’s sleep. Live-in care

can be arranged as a short respite for your main carer or a permanent arrangement to suit your needs. 24 hour care – This is required when you need assistance or monitoring through the day and night and differs from live-in care in that carers work on a rota to ensure that a carer is awake and working both day and night. All service providers, with the exception of those delivering practical support only, must be registered by the Care Quality Commission (CQC) which publishes reports and new quality ratings on providers, following an inspection. It is important to be assured that all carers have Disclosure and Barring Service checks, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home. Check CQC reports and quality ratings at www.cqc.org.uk or call CQC on 03000 616161.

Visit www.carechoices.co.uk for further assistance with your search for care

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The Home Care Specialists

Do you need a Helping Hand? Award winning home care from...30 minutes per week to full time Live-in Care. Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and over 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with: • • • • •

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

• Providing a break for an existing Carer or family member • Personal care • Support with continence • Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01904 275 740

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.” Lisa Carr, Director of The Great British Care Awards


Home care agency checklist

© 2015 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 

£

p/h

Agency 2 

£

p/h

Agency 3 

£

p/h

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check? 1 2 3 Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. 1 2 3 How long has the agency been operating? 1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending? 1 2

3 How can you contact the agency in an emergency or outside office hours? 1 2 3 How hard or easy would it be to make a complaint and how are things then put right? 1 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this. 1 2 3

Paid Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 1 2 3 Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. 1 2 3

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. 1 2 3 Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case. 1 2 3

Paying If your care needs do not meet our eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

1 2 3

Visit www.carechoices.co.uk for further assistance with your search for care

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Your Home, Your Care, Your Way

Award Winning Home Care for the Elderly Carefound Home Care is Yorkshire’s local provider of specialist home care services to the elderly, enabling you or your loved one to continue to live comfortably at home with one to one support. Our local, professional home carers offer a variety of services tailored to your individual needs including: • Basic help in the home

• Medication help

• Parkinson’s care

• Companionship

• Hospital to home

• Mobility care

• Personal care

• Specialist dementia care • Palliative care

Whether you are looking for high quality but low level assistance, or support for specialist conditions such as dementia, we are here to help 365 days a year - from as little as 1 hour per week to full time live-in care.

Call our professionals today in: Harrogate: 01423 774070 Ripon: 01765 530000 Wetherby & North Leeds: 01937 220200 or visit: www.carefound.co.uk Registered with the Care Quality Commission

Awards 2014

2014 National

Winner

2013

Regional Winner


Home care provider listings A TO Z COMPREHENSIVE COMMUNITY CARERS Scarborough Tel: 01723 366313  OP D PD LDA MH SI YA AD ACCESS TO INDEPENDENCE Masham  Advert page 28 Tel: 01677 460051  OP D PD LDA MH SI YA ACORN COMMUNITY CARE Malton Tel: 01653 699922 AGINCARE York  Tel: 01904 820 919  AVALON GROUP Harrogate Tel: 01423 530053  Northallerton Tel: 01609 783883  Scarborough Tel: 01723 356540  Skipton Tel: 01756 793129

OP LDA YA Advert page 28 OP D PD LDA MH SI YA

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AVON LODGE ANNEX Harrogate Tel: 01423 562625  BELLE VUE MILLS Skipton Tel: 01609 780780

LDA

OP D PD LDA MH SI YA

BLUEBIRD CARE (HAMBLETON & RICHMONDSHIRE) Thirsk  Tel: 01845 440271 

Advert page 20 OP D PD SI YA

BLUEBIRD CARE (HARROGATE) Harrogate  Tel: 01423 529573 

Advert page 20 OP PD LDA YA

BLUEBIRD CARE (SCARBOROUGH & BRIDLINGTON) Scarborough Tel: 01723 588004

Advert page 20 OP D PD SI YA

BOTTON VILLAGE DOMICILIARY CARE GROUP Whitby Tel: 01287 661300  OP LDA MH

CARE AND CASE MANAGEMENT SERVICES LIMITED Middlesbrough Tel: 01642 713720 CARE FOR ALL Scarborough Tel: 01723 584647  CAREFOUND HOME CARE Harrogate  Tel: 01423 774070  CAREFREE Keighley Tel: 01535 634588 

OP YA

OP D PD MH SI YA Advert page 24 OP D LDA MH SI YA

OP D PD LDA MH SI YA AD

CAREMARK (HARROGATE) Harrogate Advert page 32 Tel: 01423 813532 OP D PD LDA MH SI YA AD CAREWATCH SCARBOROUGH AND SELBY Scarborough Tel: 01723 585355  OP D PD SI YA CHOICE 2 Thirsk Tel: 01845 440003 COASTAL CARERS Scarborough Tel: 01723 581334

OP D PD LDA MH SI YA AD

OP D PD MH SI YA

CONTINUED CARE FROM OAKVILLE LIMITED Harrogate Tel: 01423 871003  Settle Tel: 01729 810600 

OP D PD LDA MH SI YA

CRAVEN HOMECARE Skipton  Tel: 01756 799778 

Advert page 26 OP D PD LDA MH SI YA

CRAYKE HOUSE Easingwold Tel: 01609 533651

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

CREATIVE SUPPORT – WHITBY SERVICE Whitby Tel: 01947 825091

LDA

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

25


Disability Action Yorkshire Disability Action Yorkshire is a charity, company limited by guarantee and social enterprise that provides services that create opportunities for disabled people to live the lifestyle of their choosing.

Homecare

We provide a range of care and support services which maintain independence, choice and control for people within their own homes.

Craven Homecare

Providing a quality and affordable service Craven Homecare is a small and friendly provider of domiciliary care (home care) in and around the following areas: l

Contact us to see how our service can help you

Telephone:

01845 574519

l

Skipton Settle Gargrave Croshhills Grassington Thornton-in-Craven Barnoldswick Earby l

l

l

l

l

l

Winner of Home Care Worker award for Yorkshire and Humberside 2014. Craven Homecare enables people to be as independent as possible so that they can remain in the comfort of their own homes. Our care staff promote dignity and help people to stay in control of their lives.

Unit i4A, Hornbeam Park Oval, Harrogate HG2 8RB

Call us for further details on 01756 799778 or 07776

www.disabilityactionyorkshire.org.uk

18 Water Street, Skipton, North Yorkshire BD23 1PB www.cravenhomecare.co.uk

Disability Action Yorkshire

Email: homecare@da-y.org.uk

Registered Charity No 1044373

“Elderflower Homecare is an exceptional home caring service, way beyond anything I could have ever imagined. The pressure and worry you took from me I will be forever grateful”

Physiotherapy l Occupational Therapy l Personal Care l Meal Preparation l Live-in Care l Handyman & Gardening l Domestic Duties l Dog Walking l Daily Living Equipment l Companionship l Assisted stair lifts and baths l Holiday & Respite Care l Adaptions to your home l

Elderflower Homecare is a small family run business that provides client centred, high quality care to enable people to lead a fulfilling life in their own home. All our staff have extensive knowledge and expertise for adults with dementia or a physical disability. We allocate a limited number of carers per client to achieve a personal approach.

Contact us for more information:

Tel: 01423 324 325

Email: elderflowerhomecare@btconnect.com

www.elderflowerhomecare.co.uk Pheasant House, North End, Skelton on Ure, Ripon, North Yorkshire HG4 5AG

IT’S YOUR LIFE YOUR CARE YOU CHOOSE

PEACE OF MIND GUARANTEED

379579

HOME CARE SERVICES Registered with the Care Quality Commission

Registered

Home Care Services

At FIRST to CARE we provide care that is as individual as you are. Providing a fully flexible range of services for all age groups from 1/2 hour to 24 hour care including: • NURSING CARE & FULLY TRAINED CARERS • PERSONAL CARE / MEDICATION • MEAL PREPARATION • COMPANIONSHIP • SLEEPOVERS / LIVE IN CARE • RESPITE SUPPORT • SHOPPING & APPOINTMENTS • CLEANING & IRONING • DIY, GARDENING & HANDYMAN • AQUIRED BRAIN INJURY • DEMENTIA / ALZHEIMER'S CARE • PARKINSONS

CALL US NOW FOR A FREE

HOME TRIAL*

Please enquire about our full range of services

* Terms & Conditions Apply

We offer you a FREE no obligation consultation CALL 01756

797 822 Full 24-Hour Service

All our staff completeFirst comprehensive and areStreet, subject toSkipton, vigorous recruitment and vetting procedures, including Police checks. to Care,training 3 Albert North Yorkshire BD23 1JD First to Care, 3 Albert Street, Skipton, North Yorkshire, BD23 1JD

www.FirstToCare.co.uk www.FirstToCare.co.uk

26

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Home care provider listings continued CROFT COMMUNITY Malton Tel: 01653 602725

OP D PD LDA MH SI YA

FIRST TO CARE Skipton  Tel: 01756 797822 

Advert page 26 OP D PD LDA MH SI YA AD

CROSSROADS CARE – HARROGATE AND CRAVEN Harrogate  Advert page 28 Tel: 01423 522371  OP D PD LDA MH SI YA

FORESIGHT RESIDENTIAL LIMITED Harrogate Tel: 01423 815555 OP D PD LDA SI YA

DALES COMMUNITY CARE LTD Skipton  Tel: 01756 753303 

FRANKLIN DOMICILIARY CARE AGENCY Harrogate Tel: 01423 569306 

DERWENT CARERS Malton Tel: 01653 695549 

Advert page 32 OP D MH SI AD

OP D PD LDA MH SI YA AD

DISABILITY ACTION YORKSHIRE Harrogate  Advert page 26 Tel: 01845 574519  OP D PD LDA SI YA DUKE STREET Settle Tel: 01609 780780

OP D PD LDA MH SI YA

EASBY HEALTHCARE Colburn Tel: 01748 905030 

GLADSTONE CARE LIMITED – 54 GLADSTONE STREET Scarborough Tel: 01723 501683  GRANBY AT HOME Harrogate  Tel: 01423 565858 

LDA MH YA

OP D PD LDA MH SI

Advert page 62 OP D PD LDA SI YA

GREENFIELD COURT HNHA Harrogate Tel: 01423 888777 

OP

OP D PD LDA SI

ELDERCARE Pickering Tel: 01751 475128 

GUARDIAN CARE & SUPPORT LTD Tadcaster Tel: 01937 833514  OP LDA MH SI YA

OP D PD SI YA

ELDERFLOWER HOMECARE Ripon Tel: 01423 324325

Advert page 26 OP D PD SI YA

HAMBLETON & RICHMONDSHIRE BRANCH (DOMICILIARY CARE SERVICES) (NORTH YORKSHIRE COUNTY COUNCIL) Catterick Garrison Tel: 01609 532762 OP D PD LDA SI

ESK MOORS LODGE Castleton Tel: 01287 669357  ESTEEM HOMECARE SERVICES Easingwold Tel: 01347 821224 

OP

OP D PD YA

FIRST CALL COMMUNITY SYSTEM T/A SURECARE SCARBOROUGH Scarborough Tel: 01723 585215  OP D PD LDA MH SI YA

HAMBLETON ROAD, 18 Harrogate Tel: 07789 987706 

OP D PD LDA YA

HARROGATE & CRAVEN BRANCH (DOMICILIARY CARE SERVICES) (NORTH YORKSHIRE COUNTY COUNCIL) Harrogate Tel: 01609 780780 OP D PD LDA SI HARROGATE CARE AT HOME Harrogate Tel: 01423 538886  OP D PD LDA MH SI YA AD

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

27


66 King Edwards Drive, Harrogate, HG1 4HN

An experienced, trained and highly motivated team of carers can assist you with

• • • •

Domestic duties Dressing / Undressing Activities of daily living Meal preparation

• • • •

Rising and Retiring Shopping and Errands Escorting to appointments Sitting service

From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs. Security, Confidentiality and Personal Safety are a priority with this service. All of our staff have been checked with the Safeguarding Authority

Tel: 01423 560903 Fax: 01423 529236 Email: hhc66@aol.com www.harrogatehomecare.co.uk

SUPPORTING CARERSFOR ANDCARERS AND THE PEOPLEPEOPLE WITH THEY SUPPORT ‘Crossroads is my lifeline’ CARE NEEDS IN ESSEX Harrogate, Craven & York

Live-in Care from £695 per week

Crossroads Care is one of Essex’s leading providers of support for carers with over 30 years of experience. Becoming a network partner of the Prince’s Royal Trust, we offer a quality service. Inspected by the Care Quality Commission and receiving an excellent report in 2012.

• Carer respite / Domiciliary care • Personal / Social / Emotional care • Years of professional experience Our three schemes in Essex offer a range of services including respite care; • Highly skilled Support Workers personal care; palliative care;Carer Day Care Club, Young Carers Club and After School Clubs, social events and outings; sleeping and waking night service. • Regulated by the Care Quality Commission Some services are offered free of charge and we also welcome anyone who is • Well respected registered charity / Not for profit organisation in receipt of direct payments, individual budgets or who wishes to pay privately. As a national association of local charities, Crossroads care for people not for profit.

Contact us on: 01423 522371 Or visit our website: www.crossroadsnorthyorks.org

Further information about the services offered by each scheme please contact your local office.

Brentwood Basildon & Districts

Tendring and Colchester

Braintree District & Chelmsford

Tel: 01277 201789 Fax: 01277 201789

Tel: 01255 860960 Fax: 01255 863961

Tel: 01376 529985

Email: brentwood.district@ crossroads.org.uk Web: www.brentwoodcrossroads. org.uk

Email: tendcrossroads@ btconnect.com Web: www.carers.org/ local-service/colchester

Email: braintreexroads@ btconnect.com Web: www.braintreecrossroads care.org.uk

JANE CARESS LTD

The alternative to Care Home admission.

Ensuring your independence, choice and control

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

ACCESS TO INDEPENDENCE

• Help with getting up, washing and dressing • Daily tasks including washing, cleaning, meal preparation and shopping • Sitting service • Social visits • Ensuring medication is taken • 1 hour to full 24 hour support

Call 01677 460051 or 07786 924264 to see how we can help you.

WE CAN HELP YOU TO REMAIN IN CONTROL Appletree House, Leyburn Road, Ellington, Masham HG4 4PF Email: jane-sdp@uwclub.net

28

08000 121 247 | www.liveincare.info York - 01904 820 919

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Home care provider listings continued HARROGATE HOME SUPPORT SERVICE Starbeck Advert page 16 Tel: 01423 541558  OP PD LDA SI YA HARROGATE HOMECARE LIMITED Harrogate  Tel: 01423 560903 

Advert page 28 OP D PD MH SI

HAS DIRECTORATE OFFICE – WHITBY HOSPITAL Whitby Tel: 01609 536115 OP D PD LDA MH SI YA HELPING HANDS HCS LIMITED Selby  Advert page 22 Tel: 01904 275740 OP D PD LDA MH SI YA HELPING HANDS OF HARROGATE LTD Knaresborough Tel: 01423 868338 PD LDA MH SI YA HERITAGE HEALTHCARE YORK York Tel: 01904 691000 OP D PD LDA MH SI YA AD HERRIOT HOSPICE HOMECARE Northallerton  Tel: 01609 777413 

OP YA

HFSS SUPPORTING PEOPLE IN SCARBOROUGH Whitby Tel: 07739 098192 OP D PD LDA MH SI YA AD HFSS SUPPORTING PEOPLE IN WHITBY Whitby Tel: 01947 605755 OP D PD LDA MH SI YA AD HOLLINS HALL Harrogate Tel: 01423 875333 

OP D PD YA

HOME INSTEAD SENIOR CARE  Advert page 30 Easingwold Tel: 01347 722722 OP D PD LDA MH SI YA Harrogate Tel: 01423 774490 OP D PD LDA MH SI YA Malton Tel: 01653 272272 OP D PD LDA MH SI YA Northallerton & Richmond Tel: 01325 467833 OP D PD LDA MH SI YA Ripon

Tel: 01765 530400 Thirsk Tel: 01845 440510 York Tel: 01904 690884

OP D PD LDA MH SI YA OP D PD LDA MH SI YA OP D PD LDA MH SI YA

HOUSING & CARE 21 - LIMESTONE VIEW Settle Tel: 03701 924662  OP D PD MH SI YA HOUSING & CARE 21 - MEADOWFIELDS Thirsk Tel: 03701 924006  OP D PD LDA MH SI YA AD HOUSING & CARE 21 - SPRINGHILL COURT York Tel: 03701 924000  OP D PD LDA MH SI YA AD I SOCIAL CARE LIMITED York Tel: 01347 722900 

OP D PD LDA MH SI YA

INDEPENDENT HOME LIVING (HARROGATE) Harrogate Tel: 01423 538157  OP D PD LDA MH SI YA INDEPENDENT HOME LIVING (SCARBOROUGH) Scarborough Tel: 01723 381165 OP D PD LDA MH SI YA INDEPENDENT LIVING HOMECARE Thirsk Tel: 07704 056194  INTEGRACARE (SUPPORTED LIVING) Harrogate Tel: 01423 541698 

OP D PD YA

PD LDA YA

KINDRED CARE SERVICES Tadcaster Tel: 01937 830150

OP D

LEEDS - HARROGATE DCA Harrogate Tel: 01904 541722 

LDA

LIFESTYLE (ABBEY CARE) LIMITED – GWENDOLYN HOUSE Richmond Tel: 01748 811971  OP LDA MH YA

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

29


Home.

There’s no place like it. Services include: • • • • • • • • •

Companionship Light housekeeping Local transportation and errands Meal preparation Respite support Convalescence support Shopping Personal care Specialist dementia and Alzheimer’s care and much more...

Home Instead is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes. Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. From just one hour a day, to full time care, our service is available 24 hours a day, seven days a week. For quality home care you can trust in North Yorkshire call:

York: 01904 690884 Ripon: 01765 530400 Thirsk: 01845 440510 Malton: 01653 272272 Harrogate: 01423 774490 Easingwold: 01347 722722 Northallerton & Richmond: 01325 467833

Being able to live at home can be one of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help.

Specialists in providing older people with non-medical care in their own homes.

www.homeinstead.co.uk Registered with the Care Quality Commission


Home care provider listings continued MARTIN GRANGE Harrogate Tel: 01423 532960 

OP D PD LDA MH SI YA

MEADOW LODGE HOME CARE SERVICES Sherburn-in-Elmet Tel: 01977 689011  OP D PD MH YA MEARS CARE – WHITBY Whitby Tel: 01947 825991 

OP D PD LDA MH SI YA AD

MOORVIEW HOUSE Whitby Tel: 01947 880490

LDA

NATIONAL AUTISTIC SOCIETY COMMUNITY SERVICES Thirsk Tel: 0117 974 8400  LDA NEW CONCEPT CARE Selby Tel: 01757 705567 

OP D PD LDA MH SI YA AD

NORTH YORKSHIRE CARE Knaresborough Tel: 01423 868330 OP D PD LDA MH SI YA AD NORTHALLERTON Northallerton Tel: 07507 259565 

OP D PD

NORTHALLERTON MENCAP Richmond Tel: 01609 778894

LDA

OLD SCHOOL, THE Kirkbymoorside Tel: 01751 432288 OLD SCHOOL, THE Leeds Tel: 01609 536685

OP

OP D PD LDA MH SI YA

ON THE SPOT HOMECARE SERVICES Skipton Tel: 01756 791521  OP D PD MH SI YA PLAXTON COURT DOMICILIARY CARE AGENCY Scarborough Tel: 01723 340290 

OP

QUEEN MARGARET’S CARE Scarborough Tel: 01723 353884 

OP D PD LDA SI

REGAL CARE GROUP (YORKSHIRE) LIMITED Harrogate Tel: 01423 567777 

OP D PD LDA MH SI YA

RIBBLE CARE LIMITED Settle Tel: 01729 822511

OP D PD MH SI YA

RICCALL CARERS LIMITED York Tel: 01904 720700  OP D PD LDA MH SI YA AD RIPON AND DISTRICT HOMECARE Ripon Tel: 01765 609712 

OP PD

RYEDALE Malton Tel: 01944 758522 

OP PD MH SI YA

RYEDALE HOMECARE Malton Tel: 01653 699360

OP D PD LDA YA

RYEDALE HOUSE Malton Tel: 01609 536591

OP D PD LDA MH SI YA

RYEDALE SPECIAL FAMILIES Malton Tel: 01653 699000  SCARBOROUGH & DISTRICT MENCAP Scarborough Tel: 01723 374819 

PD LDA SI YA

OP LDA YA

SCARBOROUGH CARE SERVICES LIMITED Scarborough Tel: 01723 379555  OP D PD SI SCARBOROUGH, WHITBY & RYEDALE BRANCH (DOMICILIARY CARE SERVICES) (NORTH YORKSHIRE COUNTY COUNCIL) Scarborough Tel: 01609 534692 OP D LDA SI

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

31


Just a little thank you for all the wonderful care and kindness I have received after my hip replacement. All the girls have been so pleasant and helpful, nothing was too much trouble. Thank you all so much, all the best to you all. Mary 20/11/14 Able Carers provide a range of flexible Care & Support Solutions to help our Customers remain independent in their own homes. Able Carers is fully compliant with all Care Quality Commission requirements. We are part of the Roseville Care Group, an organisation that specialise in Care & Support of Older and Younger Adults. We bring a wealth of experience that enables us to provide services that meet the changing needs and aspirations of all our customers.

Supporting people with additional needs to live the lives they want to live.

• Highly experienced in working with Autistic spectrum and Aspergers syndrome.

Registered charity: 1050035

• Innovative and personalised approach to support.

• Interest groups and support groups for families.

Able Carers provide Home Care Services within Harrogate, Wetherby, Knaresborough, Boroughbridge, Tadcaster and the surrounding areas of North Yorkshire. We also cover all of York and the surrounding area. To discuss how we can help you or to receive more information, please contact us on: Harrogate 01423 349012 York 01904 795551 E-mail Website

admin@ablecarers.co.uk www.rosevillecarehomes.co.uk

®

Care and support in your own home

• Domiciliary, respite and supported living services for all. • Welcoming social hub in Harrogate with relaxation room, pool table, sensory equipment, IT suite and meeting room.

Thank you so much for the attention and care my husband and I receive from your caring team. To us they are special friends. We had to cancel them one week and asked to reinstate on their care plan with very little notice and they managed admirably. This I am sure must have presented them with difficulties but the team stepped in and helped immediately. To all of you we say a huge and sincere ‘Thank You’. Mrs KP 1/10/14

• All aspects of personal care • Dementia Care • Light meal preparation and help with daily nutrition • Live-in care and overnight Support • General companionship • Respite care • Shopping, accompanying to hospital, GP etc. …..and much more

Telephone: 01423 883992 • Email: timetogether@btconnect.com

Dales Community Care Supporting Your Independence Our highly trained and experienced staff are dedicated to providing high quality person centred care within your own home. To discuss your requirements and find out more about Dales Community Care please telephone 01756 753303. Sig Barn, Wood Lane, Grassington, Skipton North Yorkshire BD23 5LU Tel: 01756 753303 Mob: 07739 207366 Email : info@dalescommunitycare.co.uk www.dalescommunitycare.co.uk

32

Competitive rates, Fully vetted, trained, skilled staff Caremark (Harrogate), Claro Court BusinessCentre Centre,Caremark (Harrogate) Evans Business Hartwith Way Harrogate HG3 2XA Claro Road, Harrogate HG1 4BA

T. 01423 521289813530/2 F. 01423 525413 T. 01423

www.caremark.co.uk/harrogate www.caremark.co.uk/harrogate

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Home care provider listings continued SECOND 2 NONE MOBILE CARERS LIMITED Scarborough Tel: 01723 356554  OP D PD LDA MH SI YA AD SELBY & DISTRICT BRANCH (DOMICILIARY CARE SERVICES) (NORTH YORKSHIRE COUNTY COUNCIL) Selby Tel: 01609 536682 OP D PD LDA SI SELBY DOMICILIARY CARE AGENCY – MENCAP Selby Tel: 01757 213499 SHARROW VIEW Ripon Tel: 01609 780780

LDA

OP D PD LDA MH SI YA

SKIPTON AND HALIFAX CARE AT HOME SERVICE Skipton Tel: 01756 792715  SPRINGBOARD BUSINESS CENTRE Middlesbrough Tel: 07736 109161  ST MARGARET’S HOMECARE Harrogate Tel: 01423 876397  SUNSHINE SOLUTIONS Richmond Tel: 01748 905096  SYCAMORE HALL Leyburn Tel: 01969 650895

OP YA

OP YA

OP D YA

OP D MH

OP D PD LDA MH SI YA

TOWN CLOSE Stokesley Tel: 01642 713864

OP D PD LDA MH SI YA

TREE TOPS, THE Skipton Tel: 08712 081638 

OP D PD LDA MH SI YA AD

UBU (NORTH YORKSHIRE AREA) Harrogate  Tel: 01423 858687  VILLA CLOSE, 24 Selby Tel: 01405 766985 

Advert page 40 OP PD LDA MH SI

OP D PD LDA MH SI YA

VOYAGE (DCA) NORTH YORKSHIRE Selby Tel: 07793 616717 OP D PD LDA MH SI YA WHITE ROSE HOUSE (NORTH YORKSHIRE COUNTY COUNCIL) Northallerton Tel: 01609 536753 OP D PD MH SI YA WILF WARD FAMILY TRUST DOMICILIARY CARE HARROGATE AND NORTHALLERTON, THE Ripon Tel: 01765 602678 OP D PD LDA MH SI YA WILF WARD FAMILY TRUST DOMICILIARY CARE RYEDALE AND WHITBY, THE Pickering Tel: 01751 474740 OP D PD LDA MH SI YA WILF WARD FAMILY TRUST DOMICILIARY CARE SCARBOROUGH, THE Scarborough Tel: 01723 588030 OP PD LDA MH SI YA

THIRSK COMMUNITY CARE ASSOCIATION Thirsk Tel: 01845 523115  OP D PD LDA MH SI YA

WILF WARD FAMILY TRUST DOMICILIARY CARE SELBY, GOOLE & HOWDEN, THE Selby Tel: 01757 708235 OP PD LDA MH SI YA

TIME TOGETHER Harrogate  Tel: 01423 883992 

WRIGHTCHOICECARE Wistow Tel: 07723 368518

TOWN & COUNTRY CARE LTD Whitby Tel: 01947 606187 

Advert page 32 OP PD LDA MH SI YA

OP D LDA SI YA

LDA MH SI YA

YOUR LIFE (NORTHALLERTON) Northallerton Tel: 01609 779393 

OP PD SI

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

33


Support for carers Adult carers are people aged 18 or over who offer help on a regular basis for a relative, neighbour or friend who has problems relating to ageing, illness, disability or substance misuse; and are not employed to provide such care. We can provide advice and support for adult carers, both for the person cared for and direct to the carer. Trained staff in our Customer Service Centre will help carers decide what they may require and who to contact. They can put carers in touch with specialist social care staff. These specialists can visit the carer, or the person who is being cared for, to look at what extra help may be needed. We can also support carers directly. This might include: • a carers’ assessment, this can help us to ensure that carers get the support they need; • a ccess to the North Yorkshire Carers’ Forum, ensuring carers’ views are heard; • Personal Budget in the form of a Carers Grant; • advice for looking after carers’ own health; • h  elp for carers who may need support to continue working and caring from our supported employment service which can also provide support with accessing training and employment; and • t he carer’s emergency card which will identify a person as a carer if they have an accident or are unable to identify themself, so that the person being cared for will receive support in an emergency. Carers’ Centres in North Yorkshire Carers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support to carers locally. Some of the services offered include: • c onfidential information, advice, emotional support and representation; • a carers’ assessment on behalf of North Yorkshire County Council; • benefits advice; • r egular information by way of circulars, bulletins or newsletters; • referrals to other specialist support organisations; • information sessions, courses and other related activities; • advice on employment; and • y oung carers’ services for young people who care for a relative, offering one-to-one support, clubs and new opportunities (provided by Action for Children in Scarborough, Whitby and Ryedale).

34

The Carers’ Centres and Carers’ Resources work in partnership with carers, carer groups and other organisations to improve services for carers and promote their needs. There are five Carers’ Centres and Carers’ Resources in North Yorkshire: Craven and Airedale Carers’ Resource Griffin House, Broughton Hall, Business Park, Skipton BD23 3AN Telephone: 01756 700888 Fax: 01756 799944 Email: info@carersresource.org Website: www.carersresource.org Harrogate Carers’ Resource 11 North Park Road, Harrogate, North Yorkshire HG1 5PD Telephone: 01423 500555 Fax: 01423 507777 Email: info@carersresource.org Website: www.carersresource.org Hambleton and Richmondshire Carers’ Resource Centre 32 High Street, Northallerton, North Yorkshire DL7 8EE Telephone: 01609 780872 Fax: 01609 788489 Email: info@hrcarers.org.uk Website: www.hrcarers.org.uk Scarborough and Ryedale Carers’ Resource Centre 96 High Street, Snainton, Scarborough, North Yorkshire YO13 9AJ Telephone: 01723 850155 (24-hour answer phone) Email: staff@carersresource.net Website: www.carersresource.net Selby Carers’ Centre Community House, Portholme Road, Selby, North Yorkshire Y08 4QQ Telephone: 0300 012 0415 (local call rate) Email: selbydistrict@carerscount.org.uk Website: www.cloverleaf-advocacy.co.uk Respite care and short breaks for carers You may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Support for carers continued number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility. You could have home-based respite care, where another carer moves into your home to care for you, or you could have family-based respite care where you move into another family’s home for a period. We can also refer carers to ‘sitting services’. These are short breaks for carers where the cared for person is supported in their own home or out doing something they enjoy, allowing the carer to go out or just take a rest for a couple of hours. These services can be accessed following a carers’ assessment and are designed to be on the day and time that is most suitable for the carer and cared for person. The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what it is like. This will give you some experience of residential care to make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 42 for more information. However, we would like you to contact us, so that we

can help you consider whether this is the best option or whether some of the other types of help in the home would be appropriate for you. We offer respite care to those people meeting our eligibility criteria. To access this, the carer and the person being cared for will need to have an assessment. The assessment will take the needs of the carer into account as well as the wishes of the person being cared for. It is still worth having a carers’ assessment even if the carer thinks that they would not benefit from a respite service. The assessment could result in the carer or the person being cared for receiving different types of support. The amount of respite available will depend on the individual assessment, but it is important to note that resources are limited. Your circumstances will be assessed against the Carers’ Eligibility criteria described on page 12. If you would like to arrange a carers’ assessment, you can do so online at www.northyorks.gov.uk and search for Carers’ Assessment. You can also make contact with the your local Carers’ Centres on page 34, or alternatively, you can email us at: social.care@northyorks.gov.uk or call: 01609 780780.

Order what you want, when you want. No contract. No commitment. No strings attached. Feel free to try our range, perhaps one of our taster packs with no more obligation than to enjoy it! We offer a choice of over 300 tasty dishes, including special diet options. Our meals are created using carefully selected ingredients, frozen and then delivered with free delivery by your local team. They can be stored in the freezer and cooked in minutes.

Chicken & Vegetable Casserole £2.95 24 years of great service

Main meals from £2.95 Untitled-2 1

FREE Delivery

What’s more there’s no commitment. Order what you want, when you want. Mealtimes taken care of. Simple. For your FREE brochure, or to order an Introductory Menu Pack, call us on

0800 066 3366 wiltshirefarmfoods.com

35

09/02/2015 15:42

Visit www.carechoices.co.uk for further assistance with your search for care


Access to food and drink services You might know this service previously as Meals on Wheels. North Yorkshire County Council no longer has a direct involvement in arranging, delivering or subsidising meals-on-wheels services. However we have identified a number of organisations across the county who, usually operating as social enterprises, can provide meals to people in their own homes. The organisations include WRVS in various areas of the county, Age UK in Craven and the Sherburn Visiting Service in Sherburn and district. You will be able to discuss directly with providers the service you wish to receive in terms of the type of meal

and the number of meals per week. Payment is agreed directly with the meal providers. WRVS Tel: 01723 583309 or 01723 582329 Age UK North Craven Tel: 01729 823066 Sherburn Visiting Service Tel: 01977 681828

Transport services There are over 100 community transport schemes in North Yorkshire. Full details of where to find one in your area can be found at: www.northyorkstravel.info/ community-transport

Alternatively, you can contact the Integrated Passenger Transport service via our Customer Service Centre on 01609 780780.

Housing with care Extra care housing Extra care housing offers a way of supporting you to live

independently for as long as possible. It provides the security and privacy of a home of your own, a range of

WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 0800 389 389 2077 2077 36

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Housing with care continued facilities on the premises, combined with access to 24hour care/support services if required. Extra care housing is sometimes called ‘very sheltered housing’ or ‘assisted living’. The look of the accommodation varies enormously: some are new purpose-built schemes or retirement villages, others are modernised sheltered housing schemes with extra services on site. Many offer a choice of accommodation such as flats or bungalows, for sale or rent. What all residents of extra care housing have in common is the security of owning or renting their own home, control over their finances and the peace of mind that goes with having access to 24-hour care/support available on site. Sheltered housing Sheltered, retirement or warden-assisted housing are all terms used to describe accommodation provided specifically for older people. Schemes usually have the services of a warden, support worker or scheme manager, though increasingly this person lives off site, or the service is provided as ‘floating support’, with regular visits from a member of staff. Each property has an alarm system so that residents can summon help in an emergency. You can get information about sheltered housing in your area from your local District Council housing department (see ‘Useful local contacts’ section on page 56). Private Retirement/Sheltered Housing Most leasehold sheltered/retirement housing is purchased at full price on the open market. However, some organisations operate arrangements for people to purchase their housing. Typically these are: Shared ownership A small number of housing associations offer the option of buying a proportion of the value of a property and paying rent on the balance. The proportion you can pay may vary. A service charge may have to be paid in addition to the rent. The rent element may be eligible for Housing Benefit. Sometimes, people can purchase a higher proportion and then not have to pay any rent. All schemes are different but basically when you leave, the apartment would be sold on the open market (subject to the purchaser being an older person with a need to live at the scheme). Some housing associations do offer a buy back option, but not all. Leasehold Schemes for the Elderly (LSE) These are run by a small number of housing associations

and usually require you to buy 70% of the equity, the remaining portion being owned by the housing association. When you sell, you receive 70% of the current market value of the property. Lifetime lease This product offers an arrangement where you buy the right to live in a retirement property for the rest of your life (or lives in the case of a couple). The price is well below the normal purchase price but once you leave the property it reverts back to the company. Lifetime leases are available to people aged 60 and over. Lifetime leases may also be available for non-retirement properties. Interest-only mortgage Interest-only mortgages are when you borrow a lump sum against the value of property and pay the interest-only on monthly basis. When the home is sold, the original lump sum is repaid; interest may be variable or fixed. There are reputable financial organisations that can help you with this type of product. When considering using this type of organisation, you should ensure the company is regulated by the Financial Conduct Authority (FCA). See useful contact section for financial organisations who can offer advice on these and other financial products. You will also find information in our ‘self-funding’ advice section about how to find an Independent Financial Adviser. Close care housing Close care is a term used to describe various models of older people’s housing where there is sheltered/  >>

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37


VidaHealthcareAd_Layout 1 19/02/2014 16:07 Page 1

H A R RO G AT E Specialist Dementia Care

P E A C E of M I N D through trust & understanding

Vida Healthcare would like to introduce Vida Hall, a pioneering new care home designed specifically for residents living with dementia. Vida's "Ethos of Care" is to focus on each of our resident's lifestyles and care needs allowing us to create completely bespoke and individual care plans.

Care Services available: • Residential Nursing • Frail & End of Life

• Complex Needs • Day Care

• Respite Care

We welcome the opportunity to show you around Vida Hall and to discuss our approach and commitment to dementia care.

Should you wish to book an appointment or talk to our Healthcare Director please contact Bernadette Mossman on: 01423 885 702 bmossman@vidahealthcare.co.uk www.vidahealthcare.co.uk Vida Hall, Station View, Starbeck, Harrogate, HG2 7JA www.vidahealthcare.co.uk


Housing with care continued >> retirement accommodation linked to, or on the same site, as a care home. For information on close care housing you can contact your local council housing department or the Elderly Accommodation Counsel (EAC), now part of FirstStop Advice. See the ‘Useful national contacts’ section on page 57. Housing options for younger adults with additional needs Are you happy living at home? Would you like a little more independence with help when you need it? What are your housing options? You could: • Continue living with your family – If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby; • Move into supported housing – This offers a level of independence and the chance to meet other people in similar situations. Supported housing is usually for people with disabilities who need housing-related or

care-related support. People can have their own tenancy and may live independently or three or four people may live at the same address. Such schemes combine housing, support and care services as an integrated package, tailored to the needs of the tenants. Supported housing is also designed to promote independence and reduce social inclusion; • Rent a place – You can apply for council housing which is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing needs. Local housing associations may also be able to help. Ask your council housing department for a list. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements. Housing Benefit, if you’re entitled to it, might reduce your rent. Direct Payments can also help, ask your local authority for details and see page 14; or • Buy your own home – Can you afford it? Are you able to live on your own? You could think about ‘part-buying’ and ‘part-renting’ a place from a housing association.

Specialist care Learning disability As an adult with a learning disability you may have considered moving out of your family home and there are a number of options that you could explore. You may want to have your own home with support or share a property with other people with support provided for everyone. The support may include learning independent living skills like cooking, cleaning, travel, training and money management as well as help with health needs. Either of these options can often give you greater independence and choice and we want more people to have access these options. There are other alternatives too such as Adult Placement or Shared Ownership schemes that could be considered and we can help to set these up with you. For more information on housing options, please contact our Customer Service Centre. Contact details are on page 4. People with learning disabilities can also use Personal Budgets to pay for their support. For more details please see page 13. Our social care assessors and NHS community nurses who specialise in learning disability will be able to give you information to enable you to make the right choices. Your local GP or Community Learning Disabilities Team

(CLDT) should be your first point of contact if you have health needs. You can ask your GP to refer you or ask someone who knows you to contact the CLDT on your behalf. The CDLT can be contacted via the Customer Service Centre on 01609 780780 or social.care@northyorks.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

39


Specialist care continued Physical disability Following an assessment of your needs, you may be eligible for help from us, including a Personal Budget, occupational therapy, adaptations to your home, supported housing or help for the person caring for you. You may want some voluntary work or support to find a paid job. North Yorkshire County Council’s employment pathways web page may be able to support you. You can see this information on our website at: www.northyorks.gov.uk and search for supported employment. The support you require if you have a physical disability or learning disability will be tailored to your specific needs and can be provided by the independent and not-forprofit sectors as well as by North Yorkshire County Council. Where you are eligible for health and adult services support, help at home with personal care is available during the day and night, seven days a week if this is needed. There are also private agencies offering help at home with personal care and housework. See page 21 for more information. Mental health We work in partnership with health trusts and other organisations throughout the county to provide specialist mental health services to support people affected by mental health problems. Mental health problems can affect anyone at any time and one in four people will experience some form of mental illness during their lifetime. There are many different types of mental health issues, from mild problems to more severe and enduring problems. Some examples include: abuse and neglect; addictions; Alzheimer’s disease; anxiety; dementia; depression; eating disorders; grief and loss; stress and trauma. Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. You can ask your GP to refer you or ask

40

someone who knows you to contact the CMHT on your behalf. Contact details for the CMHT are provided on page 55. There is an increased demand for home care for people with mental health issues arising from greater use of supported living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 13. Alternatively, a good care home can help improve the quality of your life - the structured environment and activities provided can build up your confidence. Dementia Dementia affects everyone differently and can cause a wide range of symptoms. These can include problems with memory, thinking, concentration and language. People may become confused or struggle with how they perceive things. Dementia can also cause changes in mood or emotions and affect how someone behaves. As GPs are usually the first point of contact for people with memory problems they will be working to increase the number of people getting a formal diagnosis. They may also refer you to a memory assessment service to help make that diagnosis of dementia. Following a formal diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care. As it can be best for a person with dementia to stay in their own home for as long as possible, a range of community care services are available to facilitate this. Dementia Support Services, funded by us, can help people newly-diagnosed to understand their condition and find support locally. When needed help can be provided to access home care; meals in the home; sitting services (which provide a break for carers); advice on equipment

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Specialist care continued and adaptations; day care centres and respite care. These services can be provided directly by registered providers to those who are not eligible for financial help from us, however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether or not we assist with the funding of your service. If you are considering moving there are now some new extra care housing schemes which can offer specialist support to people with dementia. People with dementia can benefit from a range of group

or individual therapies involving social interaction and mental stimulation, including reminiscence. The Dementia Support Services can help you find local activities. Activity co-ordinators and occupational therapists can provide people with dementia with reality orientation, reminiscence and validation therapy. Music therapy, art therapy approaches and other creative therapies can also be helpful. Behaviour management approaches that promote understanding of the behaviour of the person with dementia can also be beneficial and trained staff can offer this service within many care establishments.

Care homes Care homes and care homes with nursing Many people who currently chose to go into a care home could continue to live at home with the right level of support. Anyone who feels they need an assessment can ask us for one. This includes people who may have sufficient money to pay for their own care. We will work with you to ensure that this is the right option for you. We can provide advice and information on many

services including equipment and adaptations, Telecare and alarm systems to help you stay in your own home for as long as possible. If your assessment shows that a care home is the best option, we can give you information about the range of homes available. You also need to consider the home you can continue to afford. Some people choose an expensive home and then use up all their savings and may then have to move to a different care home.  >>

Residential, Dementia & Nursing Care Home York | North Yorkshire Amarna House Care Home, on the Boroughbridge Road, is under new ownership. The Home is now run by leading care provider Avery Healthcare and brings to York, and the surrounding areas, care provision from a national company with an award winning reputation. With daily activities, hotel standard interiors and dining, as well as the best in clinical care. Amarna House offers: Generously proportioned en-suite bedrooms • Restaurant standard food prepared daily • Vibrant lounges, comfortable quiet rooms & communal dining areas Hotel standard support services including a daily programme of therapeutic activities Landscaped garden with raised beds and indoor garden. Come and see for yourself, call 01904 798509.

Manager: Charlie Harris | averyhealthcare.co.uk | enquiries.amarnahouse@averyhealthcare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Care homes continued >> There are two types of residential care home: Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving, but you must pay for it if your capital/savings exceed £23,250. This figure may be subject to change. If you are considering a care home, you may wish to speak to us to ensure this is the best option for you. There may be alternative ways we can support you to remain independent in your own home. Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best way to meet your needs, your social care worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: You can contact the Nurse Care Management Teams for your area at your

local Clinical Commissioning Group listed on page 55. All care providers in the country must be registered and inspected by the Care Quality Commission (CQC), who report on their findings. These inspection reports are available from the provider or from the CQC (www.cqc.org.uk) along with new quality ratings. Further information about the Care Quality Commission can be found on page 53.

Out of county care Sometimes people choose to live in another area of the country as they want to be closer to friends and family. This can be in different types of accommodation, including supported living or simply renting. Each individual situation is different and therefore how it is funded will be assessed differently. If you do require a residential/nursing home placement to meet your needs and qualify for local authority financial assistance, your home county local authority is responsible

for arranging your support. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. You can contact the Care Quality Commission through its website cqc.org.uk, where you will find details of all registered care homes in the UK. Alternatively, this Directory’s helpline 0800 389 2077 and website www.carechoices.co.uk have details of all care provision in England.

Minster Grange Care Home

The Minster Grange Care Home provides 24 hour nursing and residential care for the Physically Frail, Younger Physically Disabled and individuals living with Dementia. We offer both Permanent and Respite Stays and provide End of Life Palliative Care. Our Care Home provides a calm and tranquil atmosphere and the home is ideal for those looking for somewhere safe and comfortable to live.

Haxby Road, York, North Yorkshire YO31 8TA

t: 01904 651 322

minstergrange@lifestylecare.co.uk

www.lifestylecare.co.uk/minster-grange/

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Care homes checklist

© 2015 Care Choices Ltd

When considering potential care homes, consider the following questions:

Home 1 ...................................................................................................................................................... Home 2 ...................................................................................................................................................... Home 3 ...................................................................................................................................................... First impressions • • • • •

1 2 3

Were you met when you first arrived? Do staff seem warm, friendly and polite? Do the residents seem happy, active and sociable? Does the home feel homely and welcoming? Is the home fresh, clean and comfortably furnished?

Fees

1 2 3

• How much are the fees? (Insert above) • Do the fees cover all the services available? • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Is the notice to terminate reasonable?

Transport

1 2 3

• • • •

1 2 3

Visitors

• Are there multiple day/activity rooms to allow residents choice and space to move around? • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room? • Can you control the heating in your room? • Can you lock your room and is there a secure place for valuables? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities? • Are there both showers and baths? • Are bathrooms adapted to help people in and out of the bath?

Accessibility

• • • •

• Does the home ensure that an individual care plan is in place for every resident? • How does the home make sure that the care plan is put into practice? • What arrangements are in place to ensure that residents’ health needs are met? Is there a local GP practice that the home uses? • Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day?

1 2 3

Do the staff appear clean, cheerful and respectful? Do the staff talk to residents and how do they talk to them? Are the staff formally trained? Is there an adequate number of staff on day and night?

1 2 3

Are visitors welcome at all times? Is there somewhere to see them in private? May your visitors join you at meals? Can your visitors stay overnight?

Catering

1 2 3

• How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities

1 2 3

• Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties?

Life within the home

• H  ow are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort? • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • Are there arrangements for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital? • Are pets or visiting pets allowed?

Staff

• Is the home easy to get to for relatives and friends? • Does the home provide its own transport?

Accommodation

£ ............... p/w £ ............... p/w £ ............... p/w

• Can you continue to pursue your hobbies and interests? • What sorts of activities and entertainment are organised? • Are outings and holidays arranged? How much do they cost? £.................... £.................... £.................... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? • Is there any involvement with the local community e.g. schools/retailers/garden centres/volunteers visiting?

Gardens 1 2 3

1 2 3

• • • •

Are the grounds/gardens attractive? Are all areas safe and accessible? Is there somewhere to sit? Are they quiet?

Contract terms • • • • •

1 2 3

1 2 3

Can you retain your own room if away? Can you have a short-stay or trial period? Will you be given a statement of terms on admission? A  re all procedures, such as complaints, clearly spelt-out? What notice periods exist?

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43


Residential dementia care checklist

© 2015 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 43.

Home 1 ...................................................................................................................................................... Home 2 ...................................................................................................................................................... Home 3 ...................................................................................................................................................... Residents

1 2 3

The best indication of a good home is that the residents appear happy and responsive. • Are residents involved in activities or chatting? • Are residents clean and comfortably dressed? • Do they seem alert and interested? • Do they talk to you as you walk around? • Are they encouraged to do as much for themselves as they can? Can you see any examples of this?

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check whether: • The corridors and toilets are wide enough for a walking frame or wheelchair. • There are suitably adapted toilets and baths. • There are ramps or a lift. • There is adequate signage and cues for different parts of the home such as dining room and bathroom.

1 2 3

Getting to the toilet in time can sometimes be a problem as dementia progresses. • Are there enough toilets within easy reach of the bedrooms and living areas? • Are staff trained to spot the signs when someone needs to go to the toilet? • Are staff cheerful and tactful about helping residents use the toilet and changing them if they are incontinent?

Living areas

1 2 3

Look to see whether chairs are arranged in groups to encourage talking rather than placed in a circle round the outside of the room. • Is there a TV or radio left on when no one is watching or listening? • Is there more than one room where residents can sit or where they can be quiet or see visitors? • Is there a garden where residents can walk safely?

Health

1 2 3

You will want to know what happens if residents are unwell or need medication. • Which doctor or doctors can residents see?

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1 2 3

Residents should be stimulated without feeling stressed. • Are there opportunities for residents to help staff with small tasks if they wish? • Are the activities individualised and people’s likes/dislikes recorded in care plans? • Are activities available each day? • Are residents left to sit in front of the TV? • Are reminiscence activities available? • Are residents able to compile memory boxes?

Staff

1 2 3

1 2 3

You will want to make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged. • Are visitors welcome at any time? • Are visitors encouraged to take residents out or join them for a meal? • Are children made to feel at home? • Are relatives involved in care planning and the general life of the home?

Activities

You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. • The bedrooms are bright and pleasant. • Residents can go to their rooms when they wish to be alone. • Residents are able to keep pets in their room or in other areas of the home. • Staff respect the right to privacy and knock on bedroom doors.

Toilets

• Can a relative stay overnight if a resident is unwell? • What happens if residents need help with taking medication? • Are changes in medication discussed with the family carers?

Visitors 

1 2 3

Bedrooms 

£ ............... p/w £ ............... p/w £ ............... p/w

1 2 3

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. • Do they have any training and experience in dementia care? • Do they take time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing or dressing? • Do they know about residents’ backgrounds, habits and interests? • Will the person with dementia have a member of staff particularly responsible for their care? • Is there a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of home

1 2 3

A manager who is caring as well as efficient can make all the difference to a home. • Does the manager have a friendly manner with staff and residents? • Do they answer your questions openly and seem to understand your concerns? • Do they have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way? • Is there a full assessment at home before a resident is admitted? • Does each resident have a care plan and are their needs regularly reviewed? • Is the family carer consulted about the care plan and about any proposed changes to it?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Paying for care Paying for care is a difficult issue for many people. This section will give you some information so that you can feel more confident when you are thinking about the care options that are right for you or the person you care for. The section is split into two parts. The first part is about ‘non-residential’ care and support. This means

all the different sorts of care and support except for paying to live in a care home or a care home with nursing. The second part of this section is about ‘residential’ care and support. It refers to paying for living in a care home or a care home with nursing.

Paying for non-residential care and support In most cases, and if you are eligible, we will provide you with a short period of intense care and support in your own home first and this initial service may be free of charge. This is the START service which is discussed in more detail on page 15. During this period of time we will also consider providing you with specialist equipment, for example, a Lifeline service, if you do not already have one and this will be free of charge initially. We have been able to provide this short period of intense care and support as a free service since April 2012 as we now work more closely with our health service colleagues to help people to recover more quickly, for example after a period in hospital or after suffering a serious illness. This revised service offers far greater support towards health needs in addition to our social care services supporting independence and it is without charge to reflect the community’s entitlement to free healthcare. How do we work out how much we will contribute? To work out how much you will need to contribute to the cost of your care we will carry out a financial assessment which entails a specialist benefits and assessments officer visiting you at your home, or another agreed location. You can arrange for someone to be with you when the assessment is completed if you want to. The officer will ask you to give details of your financial circumstances including details of your income, outgoings and capital.

your rent, mortgage, council tax and utility bills. When we carry out your financial assessment, the benefits and assessments officer will need to see evidence of your outgoings. Capital The capital we look at is the money that you have. This could be: • in the bank; • in the building society; • shares; • investment; or • money saved in your home. It does not include the value of your home. Our benefits and assessments officer will then use these details to work out your assessable income, and the amount of money that you may have to pay for services. The assessable income is the amount you have left after taking away your outgoings and any disability-related costs.

Examples of these are given below. Income This could be your: • state retirement pension; • private pensions; • disability and some other benefits; or • interest from investments. It does not include any earned income such as wages. Outgoings This is money that you spend regularly, for example,

Visit www.carechoices.co.uk for further assistance with your search for care

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Paying for non-residential care and support continued Does everyone have to pay for their services? As a general guide, you will not have to pay anything for your care or housing support costs if you have an income that is less than the appropriate level of income set by central Government each year, plus an additional 25%. What if I have savings? If you have savings below £14,250, they are not taken into account when working out your charge for services. If you have savings over £14,250, some of these will be taken into account when working out your charge for services. These figures may change in April every year. What else do you look at when working out my charges? Disability-related costs When the financial assessment is completed, we will also talk to you about any additional expenses that you may have as a direct result of your illness or disability. We will ask you to provide evidence of the additional expenses, for example receipts. These expenses may then be taken into account when we work out how much you have available to pay towards your services. How much will I pay? Everyone will be asked to pay for some of the services we provide. Meals taken at a day centre or luncheon club will be charged and the amount is dependent upon the service. The amount you pay for other support services will be calculated from your financial assessment. The assessment will take account of the actual cost for providing the service. You will be asked to pay the full cost of providing the service if: • your capital is over £23,250; • y ou decide not to tell us about your financial circumstances; or • you refuse to sign the financial assessment form. If your capital is less than £23,250 we will look at: • your assessable income; • the level of service you receive; • any capital that you have over £14,250; and • any disability-related costs. If you are a couple and where you agree, we will assess you jointly, using both you and your partner’s income and savings even where only one party has eligible social care

46

needs. As an individual, we will assess you using only your income and savings. We will look at the results for both of these assessments. The amount you will be asked to pay for your services will be based on the assessment that suits your household the best. If you have any questions about this or disagree with the amount we ask you to pay, please ask the benefits and assessments officer who completes the financial assessment. Contact details can be found on page 55. Whatever your circumstances, we will not ask you to pay more than the cost of actually providing the services. We will tell you how much your service charge is when we arrange it for you, based on the type of services being received. What happens if my financial circumstances or care needs change? If your financial circumstances, care needs or housing support needs change, please contact your social care assessor so that we can arrange to reassess how much you pay. If there is a change to your charges, our benefits, assessments and charging team will tell you. If your financial circumstances change and you don’t tell us, we may backdate your charges to the date of that change. A change in financial circumstances could mean a sudden increase in capital, sale of a property or a welfare benefits award that you have not told us about. In the case of Supporting People services (housing-related support services) your landlord or service provider will tell you. What if I don’t receive services for a while? You will only pay for services you receive. If you do not receive any services for a while, for example, if you are in hospital, then you do not pay. What if I cannot afford to pay? If you think that you cannot afford to pay, please contact your social care assessor straight away. They will talk with you to come up with a solution that works for everyone. How do I pay for my care? We will send you an invoice every four weeks for the services you receive. Charges are usually six weeks behind. This is because we need to wait for information from your provider regarding the services you have received and then work out your charge. We will print the dates of the care you are being charged for on your invoice. Supporting People services If you receive long term housing-related support

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Paying for non-residential care and support continued services under Supporting People, we will carry out a financial assessment in the same way as we do for other community-based services. If you get Supporting People services, you will have agreed to pay a fixed weekly charge when you moved in or signed up to the service. If the financial assessment says that you must pay part or all of this charge, you will have to pay it from the time you started getting the service. If your financial circumstances or housing support

needs change, please contact your social care assessor so that we can reassess how much you pay. If there is a change to your charge, your landlord or service provider will tell you. If you don’t receive services for a period of time, you will normally continue to pay until you give up your tenancy, or end the service. If you think that you cannot afford to pay, please contact your service provider or your social care assessor, if you have one, straightaway.

Paying for residential care and support Will I qualify for assistance with funding my care? Do you have capital or savings in excess of £23,250? The value of your home is included when assessing capital unless: • your partner; or • a relative who is over 60 or incapacitated; or • a child under 16 who you or a former partner maintain still lives there. Yes... Arrange for an assessment with us to define your care needs. If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan and will need to be repaid once your house is sold. No... Health and Adult Services will share the costs with you. How much? To work out how much we will pay and how much you will pay, a meeting will be arranged with a benefits and assessments officer following your initial assessment. The benefits and assessments officer will review your

care needs as laid out in your initial assessment and will assess your financial situation. With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250 in addition to your income. Whatever your circumstances... Remember: • If your partner still lives at home, they will not be meanstested. If you have a private pension, only half will be considered when you are assessed if you are passing this on to your partner. However, you will need to consider the effect this would have on any benefit claim your partner makes, as it may affect their entitlement to other financial help. •Y  our assessment will be made up of two elements, a care part and a financial one. Remember to claim: • Income support (if you are under pension age); • Pension Credit (if you are over pension age).; • Savings Credit (if you are over 65); • Attendance Allowance (if you are over 65); or • Disability Living Allowance/Personal Independence Payment (if you are under 65). Moving into a nursing home? You may be eligible for the NHS Nursing Care Contribution. Always seek advice Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care. Please contact us via our Customer Service Centre on 01609 780780 for information on our contribution to care fees.

Visit www.carechoices.co.uk for further assistance with your search for care

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Self-funding advice North Yorkshire County Council can still support you if you are paying for your own care and support. You can still ask us to complete an assessment to discuss your needs. There are lots of organisations that can give you advice about funding your care and support costs in the future. You may find the following website useful: www.payingforcare.org You may also benefit from seeking independent financial advice to support your decisions. If you do speak to an independent financial adviser, you need to be aware there may be a charge for this service. We would recommend that the financial adviser is accredited by the Financial Conduct Authority (FCA) or is accredited with the Society for Later Life Advisers (SOLLA). You can use the following website to find a Society for Later Life Adviser http://societyoflaterlifeadvisers.co.uk If you have capital or savings of more than £23,250 you will have to pay for any residential care services you require but you are still entitled to an assessment of your needs by Health and Adult Services. If you are thinking about care options, you may be entitled to some of the following financial assistance and support, subject to an assessment of need. Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care provided we agree that care is needed. Deferred Payment Agreements After the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold or from your estate. However, we may limit how much we will pay and it may affect your entitlement to Pension Credit or Income Support if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP). North Yorkshire County Council will charge interest on the amount of money outstanding, during the time you have a Deferred Payment agreement. There is also an administration charge payable to set up an agreement and for settling the agreement. However, these amounts will only ever be charged to cover North Yorkshire County Council’s costs and not to make a profit. A Deferred Payment is only one of the ways to cover the cost of your care and support needs. You can discuss the options available with one of our financial assessment

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staff by making contact with our Customer Service Centre on 01609 780780, or by email: social.care@northyorks. gov.uk Attendance Allowance, Disability Living Allowance and Personal Independence Payments These benefits are non-means tested, non-taxable benefits from the DWP paid at the lower rate for those needing care by day or night, and at the higher rate for those needing care both during the day and night. Everyone who needs care can, and should, claim these benefits but they will only remain in payment if you are funding your own care. If we are making a contribution towards your care then Attendance Allowance will stop being paid. Disability Living Allowance (DLA) is a tax-free benefit. The rate you get is made up of two components (parts). How much you get depends on how your disability or health condition affects you. DLA is no longer open to new claimants. PIP (see below) is gradually replacing DLA for people aged 16 to 64, even for those with an indefinite or lifetime DLA award. If you were 65 or over on 8th April 2013 you can continue to get DLA if you’re eligible. Benefit update Since April 2013, Disability Living Allowance for disabled people aged 16 to 64 was replaced by a Personal Independence Payment. How much you’ll get depends on how your health condition or disability affects you. For further information, visit: www.gov.uk/pip NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Nursing Care Contribution towards the cost of your nursing care. This is paid directly to the home. NHS Continuing Care Funding Continuing care is care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive the service from the local authority or from the NHS. NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home. People eligible for NHS Continuing Healthcare funding

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Self-funding advice continued will have been assessed by health and social care assessors to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense on-going care needs. National guidance says that the assessment for NHS Continuing Healthcare should be person-centred. This means that the person being assessed should be fully involved in the assessment process. They should be kept informed, and have their views and their own needs and support taken into account. As a carer, you should also be consulted where appropriate. It’s a good idea to make it clear that you would like to participate fully in the assessment process. A decision about eligibility should usually be made within 28 days of a referral being made to the NHS Clinical Commissioning Group. If you are already receiving support from us, your social care assessor will be able to give you more information about NHS Continuing Healthcare and complete with you a NHS Continuing Healthcare screening checklist from which a referral for assessment can be made if you

are entitled to it. Your GP or community nursing service should be able to give you advice or make a referral with you if you are not currently receiving support. Running out of money If your capital is likely to reduce to £23,250 through payment of care home fees, you must let us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and may make a contribution. Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. There are details of some organisations that can help you with financial matters on page 57.

Local authority contribution towards care in private sector care homes We appreciate that the current financial climate in the care sector is challenging. We recognise that considerable pressure exists for both those who purchase and those who provide care home placements. Complex or variable needs are assessed individually and can attract additional funding. Fees charged by some homes may be higher than the maximum rates that we can pay for reasons other than complex or variable needs. Please see the section on Third Party Payments below.

If you are meeting your full fees without funding from us, the level of fee you will pay will be subject to the agreement you reach with the care provider. People who are liable to pay the full cost of their care are also entitled to a social care assessment of their care needs. Funding arrangements can be complex so potential residents are advised to seek advice in the first instance from our Customer Service Centre. See page 4 for contact details.

Third party payments If the home you choose costs more than the rate we can pay for someone with your level of needs, you will have the choice to ask someone else to make an additional payment. This means that they will have to pay the difference between the Health and Adult Services’ rate and the amount the home charges. This additional payment is often referred to as a ‘top-up’ or ‘third party top-up’. The law says that you, or your spouse/partner, are not allowed to make this additional payment, except in limited circumstances, such as when you have a Deferred Payment Agreement (explained on page 48). Therefore,

the additional payment normally has to be made by someone else, for example, a family member or charity. Before anyone agrees to make additional payments on your behalf they should be aware that the amount could increase and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid, for any reason, then you should seek help and advice from us via our Customer Service Centre. See page 4 for contact details. Once it has been established that someone is willing and able to make these payments they will be asked to sign an agreement to formalise the arrangement.

Visit www.carechoices.co.uk for further assistance with your search for care

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Essential information Disclosure and Barring Service The Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) have merged into the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks. This merged organisation provides a joined-up, seamless service combining the criminal records checking and barring functions. The DBS can bar a person unsuitable to work with vulnerable people, including children, from working in regulated activity in the future. If a person is barred it becomes an offence for an organisation to knowingly engage that person in regulated activity.

Employers and volunteer managers of people working in ‘regulated activity’ have a legal duty to make referrals to the DBS in certain circumstances. The local authority also has a power to make a referral, and should do so where it is necessary to ensure the appropriate referral has been made. Regulated activity is work – both paid and unpaid – with children or vulnerable adults that meets certain criteria. The full up-to-date guidance and definitions must be referred to when deciding whether to make a DBS referral. For disclosure information and services, visit the DBS homepage www.homeoffice.gov.uk/dbs

Safeguarding adults with care and support needs Safeguarding and protecting adults with care and support needs from abuse or neglect has traditionally been seen as a major role of those working in the social care sector. Now, more than ever given recent cases that have made national news, it is becoming an issue for everyone in society, not just for those people who have a professional responsibility to safeguard. Far too many adults with care and support needs suffer abuse, neglect and worse, often at the hands of relatives and carers, those who you would least expect to treat them in that way. An adult with care and support needs is a person over the age of 18 who needs some support to stay independent and live in a safe environment and who may be unable to take care of themselves, or protect themselves from harm or from being exploited. This includes adults who are more at risk than others because they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have

some form of illness. This means they may have difficulty in making their wishes and feelings known and this may make them at risk of abuse or neglect. It may also mean that they are not able to make their own decisions or choices. A person may also be at risk because of a temporary illness or difficulty. What is adult abuse? Abuse is when somebody or some people do or say things to you or somebody else that makes you or they feel upset or frightened. It is mistreatment by somebody or some people that violate a person’s human and civil rights. It may be neglecting a person’s needs, treating somebody disrespectfully or causing physical harm. It may be an isolated incident or repeated incidents. It may be that the abuse is deliberate or it may be unintentional and due to ignorance or lack of training or understanding. It may be that a person is at risk of abuse or being abused in several ways. It can happen anywhere - in your own home, a care home, a hospital, in the workplace, at any service you attend, or college, in supported housing or in the street. Forms of abuse could be: domestic violence, sexual abuse, psychological abuse, financial or material abuse, modern slavery, discriminatory abuse, organisational abuse, neglect and acts of omission, or self neglect. Who might be causing the abuse? Anyone may be an abuser. It may be somebody you know well or it may be a stranger. It may be more than one person. It might be a family member, a friend, a

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Safeguarding adults with care and support needs continued neighbour, a paid or voluntary carer, a nurse, a social worker, a GP, a visitor to your home, a rogue trader or somebody who you don’t know. If you live in a residential setting or have any other services, it may be another user of that service, a visitor, or a carer. What should you do if you suspect abuse or are worried about abuse? Doing nothing is not an option. North Yorkshire County Council has a legal duty to protect the right of adults with care and support needs to live in safety, free from abuse and neglect. Together with other partners including health and the police, North Yorkshire County Council operate a zero tolerance of all forms of abuse. All adults should be able to live their lives free from fear and harm. Your course of action will depend on the situation. If you or the person you are concerned about is in danger and immediate action is required you should ring the emergency services on 999. If you or the person you are concerned about is not in immediate danger, you should ring our Customer Service Centre on 01609 780780. You will be able to speak to an experienced adviser who will listen to your concerns and take them seriously. They will offer support and direct your concerns to a specialist worker who will arrange to meet with you. You may have a relative, friend or independent advocate present if you wish. Together you will discuss the issues and together you will agree a plan to keep you as safe and independent as possible. You will be able to have a copy of this plan. We will agree further contact as is needed. We may involve other agencies to help support you safely, but we will agree this together. Where the abuse

is a crime, the police need to be involved to prevent other people from suffering as well. We will jointly help to support you. We will listen to your concerns and take them seriously. We will treat you with dignity and respect at all times. Our main aim will be to help you to live safely whilst maintaining the maximum possible level of independence, giving you choice and control to keep yourself safe. If the abuse is also a crime such as assault, discriminatory abuse, harassment because of race, gender, gender identity, age, disability, sexual orientation or religion, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved we will work with them and with you to support you. If you are worried about contacting the police you can contact us to talk things over first. When you suspect abuse in a residential care or nursing home If your concern is about someone who is in a residential or nursing home, please refer them to us, via the Customer Service Centre on 01609 780780 or for further details visit: www.northyorks.gov.uk/safeguardingadults If you have concerns about the standards or application of regulations in a care home you should contact:

The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Email: enquiries@cqc.org.uk

Advocacy Advocacy services help people to speak for themselves. They offer a confidential, free and independent service provided by trained advocates. Sometimes, you may need an independent advocate to help and support you through a difficult time in your life, or to support you if you feel you are not getting the services or help you need. The type of advocacy service you may receive will depend on your needs and circumstances. Generic advocacy is a confidential and free service which can support you with a range of issues. You will be allocated a trained advocate who will speak for you or

will support you to speak for yourself to ensure that your interests are represented. They will work with you until your issues are resolved. Under the Care Act 2014, as part of the assessment process, the local authority may have a duty to offer you support from an independent advocate. This person cannot be involved in your care and support in a paid capacity and must be appropriately trained and supported to fulfil this role. There are several specialist advocacy services in North Yorkshire that you may wish to contact directly – see ‘Useful local contacts’ on page 54.

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Making a complaint about care services If you use a home care agency or move into a care home you should feel able to complain about any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided. Making a complaint should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national Essential Standards of Quality and Safety to have a simple and easy to use complaints procedure. A friend or relative can make a complaint on your behalf if we have your agreement to the complaint being made and you give consent for us to share your information with them. Or, you can ask someone, e.g. an independent advocate, to support you to make the complaint yourself. If you are concerned about the care that you, a friend or a relative are receiving, you should contact the registered manager/owner of the service about your concerns in the first instance as they have a duty to respond to any complaints made about their service. The problem may be resolved quite easily once they are made aware of it. If you are unhappy with the response to your complaint by the service provider and your care has been arranged

and funded by the local authority, you should discuss your concerns with your social care worker or our complaints manager on 0800 515875 (freephone) or 01609 532638 as we may be able to look into your complaint further. We aim to resolve complaints as quickly and informally as possible. If you are able to talk to the managers who deliver your service, this is often the quickest and best way to get a problem resolved. If you are unhappy with our response to your complaint you can contact the Local Government Ombudsman for advice. If you have arranged and funded your care without our involvement and you are unhappy with the response to your complaint by the service provider, you can contact the Local Government Ombudsman for advice. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations including adult social care providers (such as care homes and home care providers). Its helpline is open from 8.30am to 5.00pm, Monday to Friday on 0300 061 0614. www.lgo.org.uk If you have concerns about a breach of regulations by a registered provider, you can contact your local office of the Care Quality Commission who can use the information when looking at individual services to ensure quality and safety standards are being met. See page 53 for contact details and more information about the CQC.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An

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LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have an LPA. The Court procedure is presently very slow and the fees are quite expensive so

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


How solicitors can help continued preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long term care: whether you remain in your own home

or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHSfunded care and welfare benefits. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offers an advice service and will be able to recommend solicitors in your area. For further legal advice and specialist financial information, call this Directory’s independent advice line: 0800 38 92 077.

Inspection and registration of care services All care providers must be registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. It regulates care provided through a range of methods including: • registering providers to ensure they are meeting the essential standards of quality and safety; • monitoring how providers comply with the standards;

Following an inspection, each service is given a report of how well it is performing. The CQC is also awarding quality ratings to services. Each service’s report and quality rating can be seen on the CQC website www.cqc.org.uk

For any enquiries or to register a concern or a complaint, contact the CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

• promoting improvement in services; • using enforcement powers where necessary; and • publishing up to date information about whether adult social care providers are safe, effective, caring, responsive to people’s needs and well led.

When considering care services, it’s always a good idea to check a service’s inspection report and quality rating on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

Palliative and end of life care Palliative Care Palliative care refers to the services provided for people affected by a life-limiting illness when there is no cure or treatment, to try to make the end of a person’s life as comfortable as possible and to provide dignity at this difficult time. This will include relieving pain and other symptoms whilst providing psychological and social support to the person who is ill and to their carers and family. Patients can receive palliative care in their own home or a preferred place of care (such as a hospice, nursing home or hospital). Patients and their carers

should talk to their GP, district nurse or hospital doctor about their needs. End of life care End of life care is an important part of palliative care and usually refers to the care of a person during the last year of their life. Some people who are nearing the end of their life will be eligible for funded healthcare called ‘Continuing Healthcare’ and there is a fast-track assessment process to provide a quick response to their needs.

Visit www.carechoices.co.uk for further assistance with your search for care

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Palliative and end of life care continued How we support people with palliative and end of life needs? North Yorkshire County Council may have a hospice in

your local area, if you would like to find out more, please visit: www.northyorks.gov.uk/article/23994/Hospicecare-for-adults

‘Tell Us Once’ Service ‘Tell Us Once’ Service Losing a loved one is hard enough without the stress of making endless contacts to inform people. ‘Tell Us Once’ is a service to make it easier for families to notify some government departments about the changes to their circumstances. When you make an appointment to register a death in North Yorkshire, you will be offered this service during

the death registration, and it will mean that you can just tell us once and we will notify the organisations that participate in the service. More information, including the contact details you need for our registration offices in North Yorkshire, can be found at www.northyorks.gov.uk/article/23533/ Death, or you can contact our Customer Services Centre on 01609 780780.

Useful contacts Local useful contacts Advocacy Advocacy Alliance Scarborough Office 28, The Street, 12 Low Clark Street, Scarborough YO12 7PU Tel: 01723 363910 Email: office@scarboroughadvocacy.co.uk Web: www.scarboroughadvocacy.org.uk

Hambleton and Richmondshire Advocacy (includes Selby area) 277 High Street, Northallerton DL7 8DW Tel: 01609 778652 Email: admin@hradvocacy.org.uk Web: www.hradvocacy.org.uk

Craven Advocacy 15 Water Street, Skipton BD23 1PQ Tel: 01756 799615 Email: info@cravenadvocacy.org.uk Web: www.prodigalson.centelia.net

Harrogate and District Advocacy 9a Albert Street, Harrogate HG1 1JX Tel: 01423 547500 Email: admin@advocacyharrogate.org.uk Web: www.advocacyharrogate.org.uk

Carers’ services Craven and Airedale Carers’ Resource Griffin House, Broughton Hall, Business Park, Skipton BD23 3AN Tel: 01756 700888 Fax: 01756 799944 Email: info@carersresource.org Web: www.carersresource.org

Hambleton and Richmondshire Carers’ Resource Centre 32 High Street, Northallerton, North Yorkshire DL7 8EE Tel: 01609 780872 Fax: 01609 788489 Email: info@hrcarers.org.uk Web: www.hrcarers.org.uk

Harrogate Carers’ Resource 11 North Park Road, Harrogate, North Yorkshire HG1 5PD Tel: 01423 500555 Fax: 01423 507777 Email: info@carersresource.org Web: www.carersresource.org

Scarborough and Ryedale Carers’ Resource Centre 96 High Street, Snainton, Scarborough, North Yorkshire YO13 9AJ Tel: 01723 850155 (24-hour answer phone) Email: staff@carersresource.net Web: www.carersresource.net

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Local useful contacts continued Carers’ services continued Selby Carers’ Centre Community House, Portholme Road, Selby, North Yorkshire Y08 4QQ Tel: 0300 012 0415 (local call rate) Fax: 0844 247 4282 Email: selbydistrict@carerscount.org.uk Web: www.cloverleaf-advocacy.co.uk

Fax: 01347 824648 (out of hours only) Email: edt@northyorks.gov.uk

Community Mental Health Team (CMHT) Web: www.tewv.nhs.uk

North Yorkshire County Council benefits, assessments and charging teams - local offices For more information about social care charges, contact your local benefits assessment and charging team. Central area (Hambleton, Richmond, Selby) White Rose House, Thurston Road, Northallerton DL6 2NA Tel: 01609 533840

Independent Care Group 5 Beechwood Grove, Harrogate HG2 8QP Tel: 01423 816582 Email: keren.wilson@indcaregroup.plus.com

East area (Scarborough, Whitby and Ryedale) North Yorkshire House, 442-444 Scalby Road, Scarborough YO12 6EE Tel: 01609 534648

Northallerton and the Dales Mencap Society Represents the interests of people with learning disabilities and their carers in the Hambleton and Richmondshire Districts of North Yorkshire. The Mencap Centre, Goosecroft Lane, Northallerton, North Yorkshire DL6 1EG Tel: 01609 778894 (Sue Lear, Development Manager) Email: admin@northallertonmencap.org.uk

West area (Harrogate, Ripon and Craven) Jesmond House, 31/33 Victoria Avenue, Harrogate HG1 5QE Tel: 0845 034 9462

North Yorkshire County Council Customer Service Centre Tel: 01609 780780 Email: social.care@northyorks.gov.uk Adult Social Care complaints Tel: 01609 532638 Fax: 01609 532025 Email: social.complaints@northyorks.gov.uk Emergency duty team Tel: 0845 034 9417

Patient Advice and Liaison Service (PALS) PALS provides information for patients and their families and can help you deal with any concerns around your hospital treatment. Problems can be discussed with the PALS Officer in confidence and you can work together to find a solution. You can contact the PALS Officer between 9.00 am and 5.00 pm. The James Cook University Hospital, Marton Road, Middlesbrough TS4 3BW Tel: 0800 028 2451 Text: 07799 893806 Email: pals@stees.nhs.uk

Clinical Commissioning Groups NHS Vale of York Clinical Commissioning Group West Offices, Station Rise, York YO61 6GA Tel: 01904 555870 Email: valeofyork.contactus@nhs.net Web: www.valeofyorkccg.nhs.uk NHS Hambleton, Richmondshire and Whitby Clinical Commissioning Group Civic Centre, Stone Cross, Northallerton DL6 2UU Tel: 01609 767600 Email: hrwccg.hrwccgenquiries@nhs.net Web: www.hambletonrichmondshireandwhitbyccg. nhs.uk

NHS Scarborough and Ryedale Clinical Commissioning Group Scarborough Town Hall, York House, St. Nicholas Street, Scarborough YO11 2HG Tel: 01723 343660 Email: scrccg.enquiries@nhs.net Web: www.scarboroughryedaleccg.nhs.uk NHS Harrogate and Rural Clinical Commissioning Group 1 Grimbald Crag Court, St James Business Park, Knaresborough HG5 8QB Tel: 01423 799300 Email: hardccg.enquiries@nhs.net Web: www.harrogateandruraldistrictccg.nhs.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Local useful contacts continued Healthwatch We are here to make sure your views on local health and social care services are heard.

Tel: 01904 621631 Email: healthwatchny@nbforum.org.uk Web: www.healthwatchnorthyorkshire.co.uk

District Councils Craven District Council Tel: 01756 700600 Email: contactus@cravendc.gov.uk Web: www.cravendc.gov.uk Hambleton District Council Tel: 01609 779977 Email: info@hambleton.gov.uk Web: www.hambleton.gov.uk Harrogate Borough Council Tel: 01423 500600 Email: CustomerServices@harrogate.gov.uk Web: www.harrogate.gov.uk Richmond District Council Tel: 01748 829100

Email: enquiries@richmondshire.gov.uk Web: www.richmondshire.gov.uk Ryedale District Council Tel: 01653 600666 Email: info@ryedale.gov.uk Web: www.ryedale.gov.uk Scarborough Borough Council Tel: 01723 232323 Email: customer.first@scarborough.gov.uk Web: www.scarborough.gov.uk Selby District Council Tel: 01757 705101 Email: info@selby.gov.uk Web: www.selby.gov.uk

National useful contacts Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of, vulnerable older adults. Helpline: 0808 808 8141 Email: enquiries@elderabuse.org.uk Web: www.elderabuse.org.uk

Age UK The combined charity for Age Concern and Help the Aged. Helpline: 0800 169 6565 Web: www.ageuk.org.uk (see website for your local area office details)

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? HOW HOW WILL WILL II KNOW KNOW WHICH WHICH TO TO CHOOSE? CHOOSE? WHAT WHAT IF IF MUM MUM DOESN’T DOESN’T AGREE? AGREE?

VISIT VISIT THE THE NEW NEW CARE CARE SELECT SELECT WEBSITE WEBSITE WWW.CARESELECT.CO.UK WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? HOW WILL II KNOW WHICH TO CHOOSE? HOW WILL KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE?

VISIT VISIT THE THE NEW NEW CARE CARE SELECT SELECT WEBSITE WEBSITE WWW.CARESELECT.CO.UK WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CALL CARE CARE SELECT SELECT FOR FOR MORE MORE INFORMATION: INFORMATION:

0800 0800 389 389 2077 2077 56

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care CALL CARE SELECT FOR MORE INFORMATION:


National useful contacts continued Alzheimer’s Society Leading the fight against dementia. National helpline: 0300 222 1122 Web: www.alzheimerssociety.org.uk Association of Charitable Organisations A national umbrella body for benevolent charities. Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk

Email: enquiries@fote.org.uk Web: www.fote.org.uk Independent Age Advice on home care, care homes, NHS Services, housing and other issues. Tel: 0800 319 6789 Email: advice@independent.org Web: www.independentage.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.co.uk

Carers Direct Carers Direct from NHS Choices provides free confidential information, advice and support for carers. Tel: 0300 123 1053 Web: www.nhs.uk/carersdirect

Pension Service, The Provides information about pensions and other pensioner benefits. Tel: 0800 731 7898 Textphone: 0800 731 7339 Web: www.gov.uk/contact-pension-service

Carers Trust The largest provider of comprehensive carers’ support services in the UK. Tel: 0844 800 4361 Email: info@carers.org Web: www.carers.org

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Freephone: 0800 0740 194 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk

Carers UK The voice of carers. Tel: 0808 808 7777 Web: www.carersuk.org Dementia Forward Community House, Ripon, HG4 1LE Tel: 01765 601224 or 01765 645904 Email: info@dementiaforward.org.uk Web: www.dementiaforward.org.uk FirstStop Advice Advice and information on all aspects of care accommodation, housing, finance and rights for older people. Advice line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.firststopadvice.org.uk Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263

Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Advice line: 0207 359 8136 Email: info@relres.org Web: www.relres.org Silver Line, The The Silver Line is a free national confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year. Helpline 0800 470 8090 Web: www.thesilverline.org.uk United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 Email: helpline@ukhca.co.uk Web: www.ukhca.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

57


Day care centres This list is a selection of venues offering day care services across the county. For further information, costs and opening times, please contact the individual service. Abbey Residential Home, The Malton Tel: 01653 692256

Chopsticks Day Centre Northallerton Tel: 01609 777292

Henshaws Arts and Crafts Knaresborough Tel: 01423 541888

Action for Children Services Ltd Scarborough, Whitby and Ryedale Tel: 0141 550 9047

Claro Enterprises Harrogate Tel: 01423 885879

Hillcrest Residential Home Catterick Garrison Tel: 01748 834444

Cunliffe Centre, The Selby Tel: 01757 708363

Horticap, Beckwithshaw Harrogate Tel: 01423 522876

Dales Care Bedale Tel: 01677 425806

Jennyruth Workshops Ripon Tel: 01765 606620

Dalewood Trust Day Centre Whitby Tel: 01947 600583

Just The Job Environmental Ent Richmond Tel: 01748 822815

Disability Action Yorkshire Harrogate Tel: 01423 855410

Kurts Club Easingwold Tel: 01347 822875

Dr Barnardo’s Restaurant and Coffee Shop Harrogate Tel: 01423 884819

Lake and Orchard Care Centre York Tel: 01757 248627

Age Concern Skipton Tel: 01729 850864 Knaresborough Tel: 01423 864956 Age UK Drax Tel: 01757 618041 Harrogate Tel: 01423 502253 Selby Tel: 01757 704115 Alne Hall Day Centre York Tel: 01347 838295 Alzheimer’s Society Day Centre Northallerton Tel: 01609 778251 Richmond Tel: 01748 825817 Selby Tel: 01904 567701 Avalon Harrogate Tel: 01423 530053 Basics Plus Scarborough Tel: 01723 371335

Eastfield House Day Care Services Scarborough Tel: 01723 502410 GEMS Support Services Selby Tel: 01757 702895 Gift People, The Knaresborough Tel: 01423 864007

Boot Shop, The Easingwold

Glusburn Institute Community and Arts Centre Keighley Tel: 01535 630223

Breathing Space Hambleton Tel: 01609 779420

Harrogate Skills 4 Living Harrogate Tel: 01423 593719

58

Later Years Care Scarborough Tel: 01723 378220 Lister House Ripon Tel: 01765 694740 Meadowbank Day Centre Harrogate Tel: 01423 881994 Mencap Harrogate Tel: 01423 568162 Scarborough Tel: 01723 374819 Mental Health Support Hambleton and Richmondshire Tel: 01609 780758

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Day care centres continued MIND Harrogate (Conservation) Tel: 01423 507227 Norton Tel: 01653 690854 The Acorn Centre Harrogate Tel: 01423 503335

Purple Patch Arts Harrogate Tel: 07725 041801

Sycamore Hall Leyburn Tel: 0370 192 4055

Queens Margaret’s Day Centre Scarborough Tel: 01723 353884

Thirsk Sowerby and District CCA Tel: 01845 523115

Norby Day Centre Thirsk Tel: 01845 523115

Ripon Community Link Day Centre Ripon Tel: 01765 607461

Thistle Hill Nursing Home Knaresborough Tel: 01423 869200

Northdale Horticulture Day Centre Northallerton Tel: 01609 770269

Ripon Walled Garden Day Centre Ripon Tel: 01765 609229

Norwood House Scarborough Tel: 01723 360360

Ryedale Leisure Club Malton Tel: 01653 648289

Oasis Care Selby Tel: 01274 565009 Open Country PD/LD Activities Harrogate Tel: 01423 507227 Orb Community Enterprise Knaresborough Tel: 01423 202028

Skipton and Craven Association for the Disabled Tel: 01756 701005 South Craven Day Services Skipton Tel: 01756 792787 Southlands Nursing Home Harrogate Tel: 01423 526203 Sowerby House Nursing Home Thirsk Tel: 01845 525986

Tidy Gardens Harrogate Tel: 07971 676643 Town and Country Care Whitby Tel: 01947 606187 Trinity Centre Whitby Tel: 01947 601548 Vocational Skills Centre Harrogate Tel: 01423 884680 Wilf Ward Family Trust Pickering Tel: 01751 475787 Workcrafts Day Centre Northallerton Tel: 01609 773696

Paradise Day Centre Easingwold Tel: 01347 821665

St Andrew’s Day Centre Skipton Tel: 01756 793522

Yatton House Society Day Centre Cleveland Tel: 01642 722380

Peace Centre, The Tadcaster Tel: 01937 833752

St Cecilia’s Scarborough Tel: 01723 503111

Yorkshire Yoga Harrogate Tel: 01423 864340

Pioneer Projects (Arts) Settle Tel: 01524 262672

St John’s Centre Catterick Garrison Tel: 01748 832271

Youth and Community Centre Skipton Tel: 01756 793987

Visit www.carechoices.co.uk for further assistance with your search for care

59


Craven district

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Craven care homes ASHFIELD (SKIPTON) – NORTH YORKSHIRE COUNTY COUNCIL Croft House, Carleton Road, Skipton, North Yorkshire BD23 2BG Tel: 01756 792881

OP D

CARLETON COURT RESIDENTIAL HOME LIMITED Carleton Road, Skipton, North Yorkshire BD23 2BE Tel: 01756 701220  OP COACH HOUSE RESIDENTIAL HOME, THE Carla Beck Lane, Carleton, Skipton, North Yorkshire BD23 3BU Tel: 01756 798097  CRAGMERE – UBU Colne Road, Glusburn, North Yorkshire BD20 8RB Tel: 01535 635678 Advert page 40

OP D

LDA

CRAVEN HOUSE OAKDENE West Lane, Sutton-in-Craven, West Yorkshire BD20 7AS Tel: 01535 633268  LDA DALEHOLME – ST ANNE’S COMMUNITY SERVICES Station Road, Settle, Craven, North Yorkshire BD24 9BN Tel: 01729 825769  LDA GILLS TOP Scar Street, Grassington, Skipton, North Yorkshire BD23 5AF Tel: 01756 752699  OP D

JENKIN LODGE – ST ANNE’S COMMUNITY SERVICES New Road, Ingleton, Carnforth, Lancashire LA6 3JL Tel: 01524 241745  JUBILEE LODGE Carleton Road, Skipton, North Yorkshire BD23 2BE Tel: 01756 700720

LDA

LDA YA

NEVILLE HOUSE Neville Crescent, Gargrave, Skipton, North Yorkshire BD23 3RH Tel: 01756 749349

OP

SUTTON HALL AND LODGE Cornmill Walk, Off Sutton Lane, Sutton-in-Craven, Keighley, West Yorkshire BD20 7AJ Tel: 01535 635793 

OP D

THORNTON HILL Church Road, Thornton-in-Craven, Skipton, North Yorkshire BD23 3TR Tel: 01282 842023 

OP D

TOWNEND CLOSE Victoria Road, Crosshills, Keighley, West Yorkshire BD20 8SZ Tel: 01535 634639 

OP D

• search care providers quickly and easily

Situated on the outskirts of Skipton with fabulous views overlooking the Aire Valley, Craven provides general, nursing and palliative care for up to 68 residents. The Craven Nursing Home, Keighley Road, Snaygill, Skipton BD23 2TA

Tel: 01756 700994

Email: hr@cravennursing.co.uk High Quality Nursing Care cravennursinghome.com

• search by postcode/town and care type • Information on standards of care • links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Craven care homes with nursing ANLEY HALL NURSING HOME Skipton Road, Settle, North Yorkshire BD24 9JU Tel: 01729 822268 

OP D PD MH YA

BEANLANDS NURSING HOME Colne Road, Cross Hills, Keighley, West Yorkshire BD20 8PL Tel: 01535 633312 

OP D PD SI

CRAVEN NURSING HOME LIMITED Keighley Road, Skipton, North Yorkshire BD23 2TA Tel: 01756 700994 Advert page 60

OP

DALES CARE HOME, THE  Advert outside back cover Draughton, Skipton, North Yorkshire BD23 6DU Tel: 01745 274222 OP D PD MH YA

Hambleton district

INGLEBOROUGH NURSING HOME 1 High Street, Ingleton, Carnforth, North Yorkshire LA6 3AB Tel: 01524 241593 

OP D PD

MILTON HOUSE NURSING AND RESIDENTIAL HOME Marton Road, Gargrave, Skipton, North Yorkshire BD23 3NN Tel: 01756 748141  OP ROYD HILL NURSING HOME Sutton Lane, Sutton-in-Craven, Keighley, West Yorkshire BD20 7AJ Tel: 01535 633499

OP D PD

THRESHFIELD COURT CARE HOME Station Road, Threshfield, Skipton, North Yorkshire BD23 5ET  Advert outside back cover Tel: 01756 611572 OP D PD YA

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Area care homes with nursing continued

Hambleton care homes HAMBLETON GRANGE CARE HOME Station Road, Thirsk, North Yorkshire YO7 1QH Tel: 01845 523837 Advert inside back cover LEEMING BAR GRANGE CARE HOME Leeming Lane, Leeming Bar, Northallerton, North Yorkshire DL7 9AU Tel: 01677 425594 Advert page 41

OP D

VALLEY ROAD – RESOURCE CENTRE 65a Valley Road, Northallerton, North Yorkshire DL7 8DD Tel: 01609 533394

OP PD LDA SI

OP D PD

MILLINGS, THE 5 North End, Bedale, North Yorkshire DL8 1AF Tel: 01677 423635  ROYAL MENCAP SOCIETY – 2 CONROY CLOSE Easingwold, York, North Yorkshire YO61 3NS Tel: 01347 821488 

OP

LDA

Sutton Bank

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

61


Hambleton care homes with nursing ALNE HALL – CARE HOME WITH NURSING PHYSICAL DISABILITIES Alne, York, North Yorkshire YO61 1SA Tel: 01347 838295 PD YA

SOUTHWOODS NURSING HOME 28 Thirsk Road, Northallerton, North Yorkshire DL6 1PH Tel: 01609 780362

BEDALE GRANGE CARE HOME 28 Firby Road, Bedale, North Yorkshire DL8 2AS Tel: 01677 422980

SOWERBY HOUSE Front Street, Sowerby, Thirsk, North Yorkshire YO7 1JP Tel: 01845 525986

OP

BEECHWOOD CARE HOME Romanby Road, Northallerton, North Yorkshire DL7 8FH Tel: 01609 777733 OP D GREENWELL HOUSE CARE HOME 7–9 Wycar, Bedale, North Yorkshire DL8 1ER Tel: 01677 424012

OP D PD YA

ST CATHERINE’S CARE HOME 1 East Lane, Shipton by Beningborough, York, North Yorkshire YO30 1AH Tel: 01904 470644

OP D PD

OP

LEEMING GARTH Leeming Bar, Northallerton, North Yorkshire DL7 9RT Tel: 01677 424014 OP PD MOUNT VALE CARE HOME Yafforth Road, Northallerton, North Yorkshire DL7 8UE Tel: 01609 801353 Advert outside back cover OP D OAK TREES CARE HOME Main Street, Alne, York, North Yorkshire YO61 1TB Tel: 01347 838262

OP

Clifton St Annes P.C.S.

St Johns House “There is always something going on and we have lots of laughs. I am very settled here and can’t imagine being anywhere else. This is my home.”

ReSidential & day CaRe Home foR oldeR PeoPle

OP

Parker Lane, Kirk Hammerton, York, North Yorkshire YO26 8BT tel: 01423 330480 www.residential-homes.net

You care that your Mum feels at home. We care and encouraged Alice to bring her favourite chair when she moved in. For excellent care tailored to your specific needs, call Amelia House Care Home, 01904 376106 Coningham Avenue, Rawcliffe, York, North Yorkshire YO30 5NH Clova House Care Home, 01765 800376 2 Clotherholme Road, Ripon HG4 2DA Granby Rose Care Home, 01423 417950 Highgate Park, Harrogate HG1 4PA Maple Lodge Care Home, 01748 440096 Low Hall Lane, Catterick Garrison, Scotton, Nr Richmond, North Yorkshire DL9 4LJ South Park Care Home, 01904 376107 Gale Lane, Acomb, York YO24 3HX Westfield House Care Home, 01423 417488 Ripon Road, Killinghall, Harrogate, North Yorkshire HG3 2AY

Making Care Special in North Yorkshire www.fshc.co.uk

HEALTH CARE

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Harrogate district

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Harrogate care homes AIRE HOUSE 6 Westcliffe Grove, Harrogate, North Yorkshire HG2 0PL Tel: 01423 509285 LDA YA AVENUE 1, THE – HENSHAWS SOCIETY FOR BLIND PEOPLE Knaresborough, North Yorkshire HG5 0NL Tel: 01423 865576 Advert page 20  PD LDA SI YA AVON LODGE 24–25 Harlow Moor Drive, Harrogate, North Yorkshire HG2 0JY Tel: 01423 562625

CHURCH AVENUE, 12 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 4HE Tel: 01423 531386 Advert page 20  PD LDA SI YA CLARO ROAD, 34 – DISABILITY ACTION YORKSHIRE Harrogate, North Yorkshire HG1 4AU Tel: 01423 561911 Advert page 26  PD YA CLOVA HOUSE CARE HOME 2 Clotherholme Road, Ripon, North Yorkshire HG4 2DA Tel: 01765 800376 Advert page 62 OP

LDA

BETHANY HOUSE 3 Margarets Road, Harrogate, North Yorkshire HG2 0JZ Tel: 01707 652053 LDA MH

CORNERWAYS RESIDENTIAL HOME 15 Leadhall Crescent, Harrogate, North Yorkshire HG2 9NG Tel: 01423 871017

OP D

BOROUGHBRIDGE MANOR AND LODGE CARE HOME Roecliffe Lane, Boroughbridge, North Yorkshire YO51 9LW Tel: 01423 326814

CRESCENT, THE – ST ANNE’S COMMUNITY SERVICES 1 The Crescent, Green Hammerton, North Yorkshire YO26 8BW Tel: 01423 331440

LDA

OP D PD

BOROUGHBRIDGE ROAD – ST ANNE’S COMMUNITY SERVICES 67 Boroughbridge Road, Knaresborough, North Yorkshire HG5 0ND Tel: 01423 869343 BORRAGE HOUSE 8 Borrage Lane, Ripon, North Yorkshire HG4 2PZ Tel: 01765 690919

CREST RESIDENTIAL HOME, THE 32 Rutland Drive, Harrogate, North Yorkshire HG1 2NS Tel: 01423 563113 Advert 66 LDA

DOUBLEGATES GREEN, 47 – UNITED RESPONSE Ripon, Yorkshire HG4 2TS Tel: 01765 607381 PD LDA

OP D

EAST PARK ROAD, 2 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 5QT Tel: 01423 561484 Advert page 20  PD LDA SI YA

BRACKENLEY 33 Forest Lane Head, Harrogate, North Yorkshire HG2 7TE Tel: 01423 862230 OP D PD LDA MH SI YA BRIARDENE 63 East Parade, Harrogate, North Yorkshire HG1 5LP Tel: 01423 562667

D

YA

CAXTON LODGE 10 North Road, Ripon, North Yorkshire HG4 1JP Tel: 01423 546326 PD LDA SI YA

ELLERSHAW HOUSE LIMITED Bramley Grange, Grewelthorpe, Ripon, North Yorkshire HG4 3DJ Tel: 01765 658381

LDA

EMMAUS HOUSE 115 Valley Drive, Harrogate, North Yorkshire HG2 0JS Tel: 0300 303 8450 OP D

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

63


Harrogate care homes continued FIELDHEAD – ST ANNE’S COMMUNITY SERVICES Langthorpe, Boroughbridge, North Yorkshire YO51 9BZ Tel: 01423 325052 LDA GABLES, THE Starbeck, Harrogate, North Yorkshire HG2 7NW Tel: 01423 546326 PD LDA SI YA GATEHOUSE, THE 9 Manor Road, Harrogate, North Yorkshire HG2 0HP Tel: 01423 535730

OP

GRANBY COURT Granby Road, Harrogate, North Yorkshire HG1 4SR Tel: 01423 505511 Advert page 62  OP GRANBY LODGE 10 Granby Road, Harrogate, North Yorkshire HG1 4TE Tel: 01423 888462 LDA GREENACRES – ST ANNE’S COMMUNITY SERVICES 62 Harrogate Road, Ripon, North Yorkshire HG4 1SZ Tel: 01765 606151 LDA HEATH LODGE 6 Pannal Ash Road, Harrogate, North Yorkshire HG2 9AB Tel: 01423 882970 OP D MH

HIGH STREET, 80 – NORTH YORKSHIRE COUNTY COUNCIL Starbeck, Harrogate, North Yorkshire HG2 7LW Tel: 01423 883301 OP PD LDA SI HIGHGATE PARK, 4 – UNITED RESPONSE Harrogate, North Yorkshire HG1 4PA Tel: 01423 504506

PD LDA

HOOKSTONE CHASE, 66 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG2 7HS Tel: 01423 889962 Advert page 20  PD LDA SI YA HYDE PARK HOUSE 10–12 Hyde Park Road, Harrogate, North Yorkshire HG1 5NR Tel: 01423 509267 LDA YA KINGS ROAD, 61 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 5HJ Tel: 01423 561408 Advert page 20  PD LDA SI YA KNARESBOROUGH TWO GROUP 17 Park Way, 21 Farfield Avenue, Knaresborough, North Yorkshire HG5 9DP Tel: 01423 546326 PD LDA SI YA

Live in Style & Comfort in one of our North Yorkshire Homes COUNTRYWIDE

Ashfield Court

Oaklands

Skell Lodge

Belmont House

Ashfield Court Care Home

Oaklands Care Home

Skell Lodge Residential Home

Belmont House Care Home

3 Tewit Well Rd, Harrogate, North Yorkshire HG2 8JG.

Gilsthwaite Lane, Kirk Hammerton, York, North Yorks YO26 8DS.

South Crescent, Ripon, North Yorkshire HG4 1SN.

High Street, Starbeck, Harrogate, North Yorks HG2 7LW.

• Nursing Care • Residential Care • Respite / Short Breaks

• Nursing Care • Respite Care • Residential Care • Dementia Care • Day Care

Residential Care • Day Care • Respite Care • Luncheon Clubs

• Residential / Personal care • Day care • Nursing care • Palliative care • Dementia care • Respite care

Tel: 01423 580882

Tel: 01423 580883

Tel: 01765 804133

Tel: 01423 580884

Why not come along for a visit or contact us to find out more about the quality care we provide. The team are happy to discuss options with individuals, ensuring the right decision is made and we are always on hand to offer our full support.

www.mmcgcarehomes.co.uk

www.countrywidecarehomes.co.uk

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

64

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Harrogate care homes continued LARCHFIELD MANOR Leadhall Grove, Leadhall Lane, Harrogate, North Yorkshire HG2 9NN Tel: 01423 871077 OP D PD MH SI

ROBERT STREET, 12 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 1HP Tel: 01423 560597 Advert page 20  PD LDA SI YA

LEEDS ROAD, 66 – FORESIGHT RESIDENTIAL LIMITED Harrogate, North Yorkshire HG2 8BG Tel: 01423 815555 OP D PD LDA SI YA

SANDHILL CLOSE, 13 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 4JP Tel: 01423 569508 Advert page 20 OP PD LDA SI YA

MANOR ROAD, 14 – UNITED RESPONSE Knaresborough, North Yorkshire HG5 0BN Tel: 01423 868918

SHIELING, THE 58 Harlow Moor Drive, Harrogate, North Yorkshire HG2 0LE Tel: 01423 507914 

MARY FISHER HOUSE 68 Cold Bath Road, Harrogate, North Yorkshire HG2 0HW Tel: 01423 503913 

PD LDA

OP D

OP LDA MH SI YA

SKELL LODGE RESIDENTIAL HOME South Crescent, Ripon, North Yorkshire HG4 1SN Tel: 01765 804133 Advert page 20 

OP

NEWHAVEN – ST ANNE’S COMMUNITY SERVICES Church Lane, Boroughbridge, North Yorkshire YO51 9BA Tel: 01423 325053  LDA

SPRING MOUNT, 8 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 2HX Tel: 01423 503580 Advert page 20  PD LDA SI YA

NORFOLK ROAD, 28 – ST ANNE’S COMMUNITY SERVICES Harrogate, North Yorkshire HG2 8DA Tel: 01423 871288 

SPRING MOUNT, 16 – HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate, North Yorkshire HG1 2HX Tel: 01423 505736 Advert page 20  PD LDA SI YA

NYDSLEY RESIDENTIAL HOME Mill Lane, Pateley Bridge, Harrogate, North Yorkshire HG3 5BA Tel: 01423 712060  OTLEY ROAD, 14 – FORESIGHT RESIDENTIAL LIMITED Harrogate, North Yorkshire HG2 0DN Tel: 01423 500700 

LDA

SPRINGFIELD GARTH York Road, Boroughbridge, North Yorkshire YO51 9EW Tel: 01423 322189 OP OP

PD LDA SI YA

PARK ROAD, 9 – FORESIGHT RESIDENTIAL LIMITED 9 Park Road, Harrogate, North Yorkshire HG2 9BH Tel: 01423 521014  PD LDA SI YA PHYLWARD HOUSE 9 Cavendish Avenue, Harrogate, North Yorkshire HG2 8HX Tel: 01423 502644  PD LDA RNIB TATE HOUSE 28 Wetherby Road, Harrogate, North Yorkshire HG2 7SA Tel: 01423 886927  OP SI

ST JOHNS HOUSE Parker Lane, Kirk Hammerton, York, North Yorkshire YO26 8BT Tel: 01423 330480 Advert page 62 OP STATION VIEW 16 Station View, Harrogate, North Yorkshire HG2 7AJ Tel: 01609 533003

OP

SUNNINGDALE HOUSE 103–105 Franklin Road, Harrogate, North Yorkshire HG1 5EN Tel: 01707 601800 

MH

WOODFIELD HOUSE Woodfield Square, Harrogate, North Yorkshire HG1 4LY Tel: 01423 568728

OP D

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

65


Harrogate care homes with nursing APLEY GRANGE 35 Oatlands Drive, Harrogate, North Yorkshire HG2 8JT Tel: 01423 885101  OP D ASHFIELD COURT CARE HOME 3 Tewit Well Road, Harrogate, North Yorkshire HG2 8JG Tel: 01423 580882 Advert page 64  OP PD BELMONT HOUSE CARE HOME High Street, Starbeck, Harrogate, North Yorkshire HG2 7LW Tel: 01423 580884 Advert page 64

OP D

BERWICK GRANGE 14 Wetherby Road, Harrogate, North Yorkshire HG2 7SA Tel: 01423 880194

CRYSTAL COURT Pannal Green, Pannal, Harrogate, North Yorkshire HG3 1LH Tel: 01423 810627 

OP D

GRANBY COURT EXTENDED CARE UNIT Granby Road, Harrogate, North Yorkshire HG1 4SR Tel: 01423 536361 Advert page 62  OP PD GRANBY ROSE CARE HOME Highgate Park, Harrogate, North Yorkshire HG1 4PA Tel: 01423 417950 Advert page 62 OP D GROSVENOR HOUSE 39 Duchy Road, Harrogate, North Yorkshire HG1 2HA Tel: 01423 523447 

OP

BILTON HALL NURSING HOME Bilton Hall Drive, Harrogate, North Yorkshire HG1 4DW Tel: 01423 869131  OP

HAMPDEN HOUSE 120 Duchy Road, Harrogate, North Yorkshire HG1 2HE Tel: 01423 566964 

OP

COACH HOUSE NURSING HOME, THE Dishforth Road, Sharow, Ripon, North Yorkshire HG4 5BQ Tel: 01765 600541  OP

LISTER HOUSE Southgate, Ripon, North Yorkshire HG4 1PG Tel: 01765 694740 

OP D

OP D YA

A choice of elderly care options in Harrogate We know that personalised care in a warm and welcoming place, that’s close to your family and friends is really important.

To find out more about your elderly care options in Harrogate

That’s why we offer long and short stay care options in Harrogate. What’s more, you don’t need our health insurance to stay with us.

Look for Southlands in the listings section.

Call

0333 220 4756 †

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Harrogate care homes with nursing continued LONG MEADOW CARE HOME 60 Harrogate Road, Ripon, North Yorkshire HG4 1SZ Tel: 01765 607210 

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OAKLANDS CARE HOME Gilsthwaite Lane, Kirk Hammerton, York, North Yorkshire YO26 8DS Tel: 01423 580883 Advert page 64 

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PINES CARE HOME, THE 56–57 Harlow Moor Drive, Harrogate, North Yorkshire HG2 0LE Tel: 01423 565633

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RIVERSIDE COURT Bridge Street, Boroughbridge, York, North Yorkshire YO51 9LA Tel: 01423 322935 

SYCAMORE HALL Kearsley Road, Ripon, North Yorkshire HG4 2SG Tel: 01765 606025

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TANCRED HALL NURSING CENTRE Brotes Lane, Whixley, York, North Yorkshire YO26 8BA Tel: 01423 330345  OP D

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SOUTHLANDS NURSING AND RESIDENTIAL HOME 9 Ripon Road, Harrogate, North Yorkshire HG1 2JA Tel: 01423 593912 Advert page 66 OP

Richmondshire district

THISTLE HILL CARE CENTRE Thistle Hill, Knaresborough, North Yorkshire HG5 8LS  Advert outside back cover Tel: 01423 581197 OP D PD YA VIDA HALL Station View, Starbeck, Harrogate, North Yorkshire HG2 7JA Tel: 01423 885702 Advert page 38 WESTFIELD HOUSE CARE HOME Ripon Road, Killinghall, Harrogate, North Yorkshire HG3 2AY Tel: 01423 417488 Advert page 62 

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All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Richmondshire care homes BENKHILL LODGE 38 Benkhill Drive, Bedale, North Yorkshire DL8 2ED Tel: 01677 422407 BRENTWOOD LODGE Leyburn, North Yorkshire DL8 5EJ Tel: 0845 034 9541 HILLCREST CARE HOME Byng Road, Catterick Garrison, Richmond, North Yorkshire DL9 4DW Tel: 01748 834444 

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LIFESTYLE (ABBEY CARE) LIMITED – ELIZABETH SWALE Abbey Care Village, Scotton, Richmond, North Yorkshire DL10 6EB Tel: 01748 811971  OP D

LIFESTYLE (ABBEY CARE) LIMITED – GWENDOLYN HOUSE Abbey Care Village, Scotton, Richmond, North Yorkshire DL10 6EB Tel: 01748 811971  OP LDA MH YA MAPLE LODGE CARE HOME Low Hall Lane, Catterick Garrison, Scotton, Near Richmond, North Yorkshire DL9 4LJ Tel: 01748 440096 Advert page 62 TERRACE, THE Maison Dieu, Richmond, North Yorkshire DL10 7AX Tel: 01748 822342 

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Visit www.carechoices.co.uk for further assistance with your search for care

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Richmondshire care homes with nursing LIFESTYLE (ABBEY CARE) LIMITED ARCHERY-BOWER Abbey Care Village, Scorton, Richmond, North Yorkshire DL10 6EB Tel: 01748 811971  OP D

NIGHTINGALE HALL NURSING HOME 7 Seagrim Crescent, Richmond, North Yorkshire DL10 4UB Tel: 01748 823003 

MAPLE LODGE CARE HOME Low Hall Lane, Catterick Garrison, Scotton, Near Richmond, North Yorkshire DL9 4LJ Tel: 01748 440096 Advert page 62

ROSEDALE NURSING HOME & LODGE The Old Vicarage, Catterick Road, Catterick Garrison, North Yorkshire DL9 4DD Tel: 01748 834948 Advert page 64

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MORRIS GRANGE CARE HOME Great North Road, Middleton Tyas, Richmond, North Yorkshire DL10 6NX Tel: 01748 826266 

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Warmest Welcome Ltd...

Where a warm welcome awaits you

With many years experience in the Care and Hospitality industry, Warmest Welcome is an evolving business, offering both high quality care homes and a fantastic hotel to customers throughout the region.

Rockingham House Care Home

Rockingham House is a charming retirement home for older ladies and gentlemen. Based in the lovely Market Town of Malton, North Yorkshire, Rockingham House has pretty gardens and a choice of residents’ lounges and conservatory. We offer person centred care in a homely environment, from well trained, qualified and enthusiastic staff. We have a full and varied activities programme and a full time cook who offers tasty home cooked food each day. We also offer day care, respite care and care for holiday and short breaks. 22 The Mount, Malton, North Yorkshire YO17 7ND www.rockinghamhousecarehome.co.uk Please see our website at www.warmestwelcomeltd.com to see our other care homes in the West Yorkshire area.

ALBA ROSE CARE HOME Keld Head Hall, Middleton Road, Pickering YO18 8NR

Small family run home offering spacious accommodation & personal care 24 Hour Professional Nursing Care delivered in a “home from home” environment for both private and funded clients. Please take a look at our website.

For further details or advice please call 01653 692641 www.beechwoodplace.co.uk

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Registered for 20 residents Large rooms with en-suite facilities Extensive grounds Fantastic array of recreational opportunities Day care visitors most welcome Rated ‘excellent’ l

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For more information contact Mrs Anne-Marie Whincup BSc (Hons) RGN Proprietor

Telephone: 01751 472754

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Ryedale district

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Ryedale care homes ABBEY RESIDENTIAL HOME, THE Town Street, Old Malton, Malton, North Yorkshire YO17 7HB Tel: 01653 692256 OP ALBA ROSE CARE HOME Keld Head Hall, Middleton Road, Pickering, North Yorkshire YO18 8NR Tel: 01751 472754 Advert page 68

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ARDEN HOUSE RESIDENTIAL HOME Recreation Road, Pickering, North Yorkshire YO18 7ET Tel: 01751 473569 OP ASHFIELD (MALTON) – NORTH YORKSHIRE COUNTY COUNCIL Old Malton Road, Malton, North Yorkshire YO17 7EY Tel: 01653 692371 GRAYLING Back Lane South, Middleton, Pickering, North Yorkshire YO18 8NU Tel: 01751 477209  HALL RESIDENTIAL HOME, THE Chestnut Avenue, Thornton-le-Dale, York, North Yorkshire YO18 7RR Tel: 01751 474789 Advert inside front cover ISABELLA COURT 72a Westgate, Pickering, North Yorkshire YO18 8AU Tel: 01751 475787 

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OMEGA OAK BARN High Lane, Beadlam, York, North Yorkshire YO62 7SY Tel: 01439 771254  OP D

Castle Howard

PROSPECT HOUSE CARE HOME Gate Helmsley, York, North Yorkshire YO41 1JS Tel: 01759 373796 

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ROCKINGHAM HOUSE CARE HOME 22 The Mount, Malton, North Yorkshire YO17 7ND Tel: 01653 697872 Advert page 68

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SPRING COTTAGE Bazley’s Lane, Langton Road, Norton Malton, North Yorkshire YO17 9PY Tel: 01653 695354 

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WHITBY ROAD, 5 – NORTH YORKSHIRE COUNTY COUNCIL Pickering, North Yorkshire YO18 7HD Tel: 01751 473369

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WINTOFTS RESIDENTIAL HOME Lendales Lane, Pickering, North Yorkshire YO18 8ED Tel: 01751 475233  OP LDA WOODSIDE Keld Head, Pickering, North Yorkshire YO18 8LJ Tel: 01751 474785 

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Ryedale care homes with nursing BEECHWOOD PLACE NURSING HOME 50–52 Welham Road, Norton, Malton, North Yorkshire YO17 9DP Tel: 01653 692641 Advert page 68

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RIVERMEAD CARE HOME  Advert outside back cover 123 Scarborough Road, Norton Malton, North Yorkshire YO17 8AA Tel: 01653 472201 OP D PD YA

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

69


Scarborough district Area care homes

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Scarborough care homes ASHURST RESIDENTIAL AND CARE HOME 36–38 Westbourne Park, Scarborough, North Yorkshire YO12 4AT Tel: 01723 360392  BARCLAY HOUSE RESIDENTIAL CARE HOME 44 Bridlington Street, Hunmanby, Filey, North Yorkshire YO14 0JP Tel: 01723 890761 

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ELSINOR RESIDENTIAL HOME 5–6 Esplanade Gardens, Scarborough, North Yorkshire YO11 2AW Tel: 01723 360736

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ESK HALL CARE HOME Coach Road, Sleights, Whitby, North Yorkshire YO22 5EG Tel: 01947 810482 

BAY TREE RESIDENTIAL HOME FOR THE ELDERLY, THE The Bay Tree, Station Road, Robin Hoods Bay, North Yorkshire YO22 4RL Tel: 01947 880718  OP

EVERGREEN RESIDENTIAL HOME 22 Prince of Wales Terrace, Scarborough, North Yorkshire YO11 2AL Tel: 01723 375122

BRAEBURN HOUSE Moor Lane, Eastfield, Scarborough, North Yorkshire YO11 3LW Tel: 01723 582650

EVERLEY RESIDENTIAL CARE HOME, THE 86 Stepney Road, Scarborough, North Yorkshire YO12 5BS Tel: 01723 369471

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BRIAR DENE RETIREMENT HOME 73 Burniston Road, Scarborough, North Yorkshire YO12 6PH Tel: 01723 361157  OP CAEDMON HOUSE 2 Crescent Avenue, Whitby, North Yorkshire YO21 3EQ Tel: 01947 600430  LDA DERWENT COTTAGES 27 Eastgate, Seamer, Scarborough, North Yorkshire YO12 4RB Tel: 01723 866146 

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DULVERTON HOUSE 9 Granville Square, Scarborough, North Yorkshire YO11 2QZ Tel: 01723 352227 OP D EAGLE VIEW CARE HOME Phoenix Drive, Scarborough, North Yorkshire YO12 4AZ Tel: 01723 366236 EDEN HOUSE 14 Station Road, Filey, North Yorkshire YO14 9AR Tel: 01723 512790 

FELL CLOSE 4 Fell Close, Newby, Scarborough, North Yorkshire YO12 6ST Tel: 01723 364310  GEORGE EDWARD SMART HOMES Combe Hay House, Stepney Drive, Scarborough, North Yorkshire YO12 5DJ Tel: 01723 375709 

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GLADSTONE HOUSE 28 West Street, Scarborough, North Yorkshire YO11 2QP Tel: 01723 373638  MH YA GLENCOE CARE HOME 10–11 Chubb Hill Road, Whitby, North Yorkshire YO21 1JU Tel: 01947 602944  OP D

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GROSVENOR HALL 2a Grosvenor Road, Scarborough, North Yorkshire YO11 2NA Tel: 01723 373615  D

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HAREWOOD HOUSE 47 West Street, Scarborough, North Yorkshire YO11 2QR Tel: 01723 501477  OP D

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Scarborough care homes continued HAZELGARTH LODGE RESIDENTIAL CARE HOME 62 Stonegate, Hunmanby, Filey, North Yorkshire YO14 0PP Tel: 01723 890945  OP

NORMANBY HOUSE 6 Belgrave Crescent, Scarborough, North Yorkshire YO11 1UB Tel: 01723 501638  OP D

HOLT RETIREMENT HOME, THE Main Street, Hutton Buscel, Scarborough, North Yorkshire YO13 9LN Tel: 01723 862045 

NORWOOD HOUSE 12 Westbourne Grove, Scarborough, North Yorkshire YO11 2DJ Tel: 01723 360360 

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HUDSON STREET 24–25 Hudson Street, Whitby, North Yorkshire YO21 3EP Tel: 01947 603367  LDA HYLANDS RETIREMENT HOME, THE 23–26 The Crescent, Filey, North Yorkshire YO14 9JR Tel: 01723 515213  INFIRMARY, THE St Hildas Priory, Sneaton Castle, Whitby, North Yorkshire YO21 3QN Tel: 01947 605707  LARPOOL LANE 1 Larpool Lane, Whitby, North Yorkshire YO22 4JE Tel: 01947 603582

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PRICEHOLME Givendale Road, Scarborough, North Yorkshire YO12 6LE Tel: 01723 361022  OP

MARINA LODGE 46 Victoria Avenue, Scarborough, North Yorkshire YO11 2QT Tel: 01723 361262  MH YA MAYFAIR RESIDENTIAL CARE HOME LTD 42 Esplanade, Scarborough, North Yorkshire YO11 2AY Tel: 01723 360053 OP D MILESTONE HOUSE Eastgate, Streamer, Scarborough, North Yorkshire YO12 4RB Tel: 01723 864528 OP PD LDA SI

MUSTON ROAD, 70 Filey, North Yorkshire YO14 0AL Tel: 01723 514292 

PEASHOLM COURT 99 Peasholm Drive, Scarborough, North Yorkshire YO12 7NB Tel: 01723 362333 

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PEREGRINE HOUSE 48–52 Upgang Lane, Whitby, North Yorkshire YO21 3HZ Tel: 01947 603886  OP D

LODGE, THE Westbourne Road, Scarborough, North Yorkshire YO11 2SP Tel: 01723 374800 OP

MOORVIEW HOUSE Station Road, Robin Hoods Bay, Whitby, North Yorkshire YO22 4RA Tel: 01947 880490 

PARK VIEW 61 Northstead Manor Drive, Scarborough, North Yorkshire YO12 6AF Tel: 01723 361555 

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PROSPECT MOUNT ROAD, 101 Scarborough, North Yorkshire YO12 6EW Tel: 01723 366716 RAINBOW LODGE 15 Trinity Road, Scarborough, North Yorkshire YO11 2TD Tel: 01723 375255  RAVENSWORTH LODGE 3 Belgrave Crescent, Scarborough, North Yorkshire YO11 1UB Tel: 01723 362361  ROCKFIELD RESIDENTIAL 22–24 New Queen Street, Scarborough, North Yorkshire YO12 7HJ Tel: 01723 361019  ROSEFERN RESIDENTIAL HOME 2 Seamer Road, Scarborough, North Yorkshire YO12 4DT Tel: 01723 378431 

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Visit www.carechoices.co.uk for further assistance with your search for care

71


Scarborough care homes continued SABRE COURT 4 Lonsdale Road, South Cliff, Scarborough, North Yorkshire YO11 2QY Tel: 01723 361256 

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SCARBOROUGH HALL AND LODGE CARE HOME Mount View Avenue, Off Seamer Road, Scarborough, North Yorkshire YO12 4EQ Tel: 01723 381594 Advert page 41 OP D PD SILVER BIRCHES Station Avenue, Filey, North Yorkshire YO14 9AH Tel: 01723 513563

HILLTOP MANOR

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ST CECILIA’S 19–21 Stepney Road, Scarborough, North Yorkshire YO12 5BN Tel: 01723 503111

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STAKESBY ROAD 89 Stakesby Road, Whitby, North Yorkshire YO21 1JF Tel: 01947 602452  PD LDA WHITBY SCHEME, THE 14–15 Crescent Avenue and 2–5 North Promenade, Whitby, North Yorkshire YO21 3JX Tel: 01947 821722  LDA MH YA

Specialise in Residential Dementia Care

• search care providers quickly and easily • search by postcode/town and care type

For most of our lives we enjoy the security, privacy, independence and the comfort that comes from living in our own homes.

• Information on standards of care • links to the latest inspection reports

Here at Hilltop Manor we specialise in residential dementia care in designed accommodation offering care, privacy, independance and security. Our staff are our greatest asset, we have a dedicated qualified team who’s commitment is to ensure that the residents’ wellbeing and comfort is top priority.

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01977 683898 Fax: 01977 685567 Email: hilltopcare@aol.com

Hambleton court is a privately owned detached residential care home, set in the village of Hambleton. We provide residential care for 18 guests (male & female) who have varying care needs. We provide a highly professional care service in a homely atmosphere. Our aim is to provide value for money within our comprehensive and caring service, in a secure and relaxed environment. Accomodation - All single rooms, most with en-suite, W.C. and washbasin Television points in every room Call bells in bedrooms, bathrooms and en-suites providing 24 hour care Rooms are decorated individually to a high standard Personal items can be brought into the home to enhance the bedroom Large lounge with flat screen TV Conservatory lounge for peace and quiet Lift to upper floor Additional bathrooms, one fitted with a ‘rise and fall bath’. l

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Hambleton Court Residential Home Station Road, Hambleton, Selby, North Yorkshire, YO8 9HS

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Come and visit anytime and feel the friendly, homely atmosphere that is Hambleton Court.

Telephone:

01757 228117 www.hambletoncourt.co.uk

Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Scarborough care homes with nursing ACKWORTH HOUSE NURSING HOME The Beach, Filey, North Yorkshire YO14 9LA Tel: 01723 515888  BEECHWOOD NURSING HOME 41–43 Esplanade Road, Scarborough, North Yorkshire YO11 2AT Tel: 01723 374260 

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RAMBLA NURSING HOME 374 Scalby Road, Scarborough, North Yorkshire YO12 6ED Tel: 01723 500136  OP OP

DUNOLLIE NURSING HOME 31 Filey Road, Scarborough, North Yorkshire YO11 2TP Tel: 01723 372836  OP D PD GREEN PARK NURSING HOME 15 Prince of Wales Terrace, Scarborough, North Yorkshire YO11 2AL Tel: 01723 365770 

QUEEN MARGARET’S CARE 19 Filey Road, Scarborough, North Yorkshire YO11 2SE Tel: 01723 353884  OP D PD LDA SI

ST BERNADETTE’S NURSING HOME 25–27 Trinity Road, Scarborough, North Yorkshire YO11 2TD Tel: 01723 366522 

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ST HELEN’S 41 Victoria Avenue, Scarborough, North Yorkshire YO11 2QS Tel: 01723 372763 OP D MH OP

HAWKESGARTH LODGE Station Road, Hawsker, Whitby, North Yorkshire YO22 4LB OP D Tel: 01947 605628  OAKLAND NURSING HOME Whitepoint Road, West Cliffe, Whitby, North Yorkshire YO21 3JR OP PD SI Tel: 01947 602400  PINFOLD LODGE NURSING HOME 6 Sheep Dyke Lane, Hunmanby, North Yorkshire YO14 0PS OP D PD Tel: 01723 891069 

Selby district Area care homes

TREETOPS NURSING HOME 12 Ryndleside, Scarborough, North Yorkshire YO12 6AD Tel: 01723 372729  D MH WHITBY COURT CARE HOME Waterstead Lane, Whitby, North Yorkshire YO21 1PX Tel: 01947 603347  OP D PD WOODLANDS NURSING HOME 8–14 Primrose Valley Road, Filey, North Yorkshire YO14 9QR Tel: 01723 513545 

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All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Selby care homes ABBEY LEA CARE HOME York Road, Barlby, Selby, North Yorkshire YO8 5JP Tel: 01757 213811  CARENTAN HOUSE Brook Street, Selby, North Yorkshire YO8 4AU Tel: 01757 702815

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FIRTH HOUSE 18 Firth Mews, Millgate, Selby, North Yorkshire YO8 3FZ Tel: 01757 213546 

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HAMBLETON COURT RESIDENTIAL HOME 19–21 Station Road, Hambleton, Selby, North Yorkshire YO8 9HS Tel: 01757 228117 Advert page 72

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Service  P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

73


ROCHE Healthcare Limited

Mansion House

Somerset House

Tudor House

164 Main Road, Drax, Selby YO8 8NJ

1 Church Lane, Wheldrake, York YO19 6AW

12 Leeds Road, Selby YO8 4HX

T: 01757 618659

T: 01904 448313

T: 01757 701922

E: mansion @rochehealthcare.com

E: somerset @rochehealthcare.com

E: tudor @rochehealthcare.com

All our homes offer care to an exceptional standard for older people, with a reputation for providing dignified care where individual needs are respected in a friendly and homely environment. Our Managers and staff team are dedicated to promoting independence and feelings of fulfilment and the atmosphere at our homes is a fine testimony to the staffs caring and affectionate approach to caring for older people. Residents and their family need to feel confident that staff have the right skills and knowledge. Our training programmes enable staff to carry out their job competently and professionally. Social activities and entertainment is continually organised including garden parties, trips to the theatre, shopping trips and outings to the coast in the company minibus, plus craft afternoons and regular musical events. when visiting my sister I am so impressed by the loving care the staff give to my sister and all the residents, they are wonderful to me too, I cannot praise everyone enough

www.rochehealthcare.co.uk


Selby care homes continued HEATHCOTES Whitley Farm Cottages, Doncaster Road, Whitley Bridge, North Yorkshire DN14 0HZ Tel: 01977 663476  PD LDA MH SI YA

PENNYGHAEL RESIDENTIAL HOME Westbourne Grove, Selby, North Yorkshire YO8 9DG Tel: 01757 210204 

HILLTOP MANOR CARE HOME LIMITED 15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01977 683898 Advert page 72 OP D PD MH SI

PRECEPTORY LODGE Temple Hirst, Selby, North Yorkshire YO8 8QN Tel: 01757 270095 

KIMBERLEY HOUSE Went Edge Road, Kirk Smeaton, Pontefract, West Yorkshire WF8 3JS Tel: 07715 104919

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RICCALL HOUSE CARE HOME 78 Main Street, Riccall, York, North Yorkshire YO19 6QD Tel: 01757 248586 

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LODGE, THE Landing Lane, Hemingbrough, Selby, North Yorkshire YO8 6RA Tel: 01757 428131 PD LDA SI YA

SUNNYBOROUGH Weeland Road, Eggborough, Goole, North Humberside DN14 0RX Tel: 01977 602867 

LODGE, THE Westfield Lane, South Milford, Leeds, West Yorkshire LS25 5AW Tel: 07805 758296  LDA

TAWNY LODGE Brook Street, Selby, North Yorkshire YO8 4AL Tel: 01757 241218  PD LDA SI YA

MEADOW LODGE CARE HOME Broach Lane, Kellington, Nr Goole, North Yorkshire DN14 0ND Tel: 01977 662899  OP D

TEMPLE MANOR CARE HOME Temple Hirst, Selby, North Yorkshire YO8 8QN Tel: 01757 270887

ORCHARD, THE Garman Carr Lane, Wistow, Selby, North Yorkshire YO8 3UW Tel: 01757 268646  LDA

WESTWOOD CARE HOME 21 Doncaster Road, Selby, North Yorkshire YO8 9BT Tel: 01757 709901  OP D

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Selby care homes with nursing DENISON HOUSE NURSING HOME Denison Road, Selby, North Yorkshire YO8 8DA Tel: 01757 703884 

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GRANGE, THE 28 Leeds Road, Selby, North Yorkshire YO8 4HX Tel: 01757 210221  OP D PD HIGHFIELD CARE HOME Scarthingwell Park, Barkston Ash, Tadcaster, North Yorkshire LS24 9PG Tel: 01937 862952 Advert outside back cover OP PD YA LAKE AND ORCHARD CARE CENTRE Kelfield, York, North Yorkshire YO19 6RE Tel: 01757 248627 

MANSION HOUSE 164 Main Road, Drax, Selby, North Yorkshire YO8 8NJ Tel: 01757 618659 Advert page 74 OSBORNE HOUSE Union Lane, Selby, North Yorkshire YO8 4AU Tel: 01757 212217

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TUDOR HOUSE 12 Leeds Road, Selby, North Yorkshire YO8 4HX Tel: 01757 701922 Advert page 74

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Visit www.carechoices.co.uk for further assistance with your search for care

75


Index

Advertisers are in bold

A A to Z Comprehensive Community Carers  25 Abbey Lea Care Home  73 Abbey Residential Home, The  69 Access to Independence  25 Ackworth House Nursing Home  73 Acorn Community Care  25 Agincare25 Aire House  63 Alba Rose Care Home  69 Alne Hall – Care Home with Nursing Physical Disabilities  62 Anley Hall Nursing Home  61 Apley Grange  66 Arden House Residential Home  69 Ashfield (Malton) – North Yorkshire County Council  69 Ashfield (Skipton) – North Yorkshire County Council  60 Ashfield Court Care Home  66 Ashurst Residential and Care Home  70 Avalon Group  25 Avenue 1, The – Henshaws Society for Blind People  63 Avon Lodge  63 Avon Lodge Annex  25

B Barclay House Residential Care Home  Bay Tree Residential Home for the Elderly, The  Beanlands Nursing Home  Bedale Grange Care Home  Beechwood Care Home  Beechwood Nursing Home  Beechwood Place Nursing Home  Belle Vue Mills  Belmont House Care Home  Benkhill Lodge  Berwick Grange  Bethany House  Bilton Hall Nursing Home  Bluebird Care (Hambleton and Richmondshire)  Bluebird Care (Harrogate)  Bluebird Care (Scarborough & Bridlington)  Boroughbridge Manor and Lodge Care Home  Boroughbridge Road – St Anne’s Community Services  Borrage House  Botton Village Domiciliary Care Group  Brackenley  Braeburn House  Brentwood Lodge  Briar Dene Retirement Home  Briardene 

70 70 61 62 62 73 69 25 66 67 66 63 66 25 25 25

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D Daleholme – St Anne’s Community Services  Dales Care Home, The  Dales Community Care Ltd  Denison House Nursing Home  Derwent Carers  Derwent Cottages  Disability Action Yorkshire  Doublegates Green, 47 – United Response Duke Street  Dulverton House  Dunollie Nursing Home 

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63 63 25 63 70 67 70 63

Eagle View Care Home  Easby Healthcare  East Park Road, 2 – Henshaws Society for Blind People  Eden House  Eldercare  Elderflower Homecare  Ellershaw House Limited  Elsinor Residential Home  Emmaus House  Esk Hall Care Home 

C Caedmon House 

Care and Case Management Services Limited  25 Care For All  25 Carefound Home Care  25 CareFree  25 Caremark (Harrogate)  25 Carentan House  73 Carewatch Scarborough and Selby  25 Carleton Court Residential Home Limited  60 Caxton Lodge  63 Choice 2  25 Church Avenue, 12 – Henshaws Society for Blind People  63 Claro Road, 34 – Disability Action Yorkshire  63 Clova House Care Home  63 Coach House Nursing Home, The  66 Coach House Residential Home, The  60 Coastal Carers  25 Continued Care from Oakville Limited  25 Cornerways Residential Home  63 Cragmere – UBU  60 Craven Homecare 25 Craven House Oakdene  60 Craven Nursing Home Limited  61 Crayke House  25 Creative Support – Whitby Service  25 Crescent, The – St Anne’s Community Services  63 Crest Residential Home, The  63 Croft Community  27 Crossroads Care – Harrogate and Craven  27 Crystal Court  66

70

60 61 27 75 27 70 27 63 27 70 73

70 27 63 70 27 27 63 70 63 70

Esk Moors Lodge  Esteem Homecare Services  Evergreen Residential Home  Everley Residential Care Home, The 

27 27 70 70

F Fell Close  Fieldhead – St Anne’s Community Services First Call Community System T/A SureCare Scarborough  First to Care  Firth House  Foresight Residential Limited  Franklin Domiciliary Care Agency 

70 64 27 27 73 27 27

G Gables, The  Gatehouse, The  George Edward Smart Homes  Gills Top  Gladstone Care Limited – 54 Gladstone Street  Gladstone House  Glencoe Care Home  Granby at Home  Granby Court  Granby Court Extended Care Unit  Granby Lodge  Granby Rose Care Home  Grange, The  Grayling  Green Park Nursing Home  Greenacres – St Anne’s Community Services  Greenfield Court HNHA  Greenwell House Care Home  Grosvenor Hall  Grosvenor House  Guardian Care & Support LTD 

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Hall Residential Home, The  Hambleton Court Residential Home  Hambleton Grange Care Home  Hambleton & Richmondshire Branch (Domiciliary Care Services) (North Yorkshire County Council)  Hambleton Road, 18  Hampden House  Harewood House  Harrogate & Craven Branch (Domiciliary Care Services) (North Yorkshire County Council)  Harrogate Care at Home  Harrogate Home Support Service  Harrogate Homecare Limited  HAS Directorate Office – Whitby Hospital Hawkesgarth Lodge  Hazelgarth Lodge Residential Care Home Heath Lodge  Heathcotes 

64 64 70 60 27 70 70 27 64 66 64 66 75 69 73 64 27 62 70 66 27

69 73 61

27 27 66 70

27 27 29 29  29 73  71 64 75

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Index continued Helping Hands HCS Limited  Helping Hands of Harrogate Ltd  Heritage Healthcare York  Herriot Hospice Homecare  HFSS Supporting People in Scarborough  HFSS Supporting People in Whitby  High Street, 80 – North Yorkshire County Council  Highfield Care Home  Highgate Park, 4 – United Response  Hillcrest Care Home  Hilltop Manor Care Home Limited  Hollins Hall  Holt Retirement Home, The  Home Instead Senior Care  Easingwold  Harrogate  Malton  Northallerton & Richmond  Ripon  Thirsk  York  Hookstone Chase, 66 – Henshaws Society for Blind People  Housing & Care 21 - Limestone View  Housing & Care 21 - Meadowfields  Housing & Care 21 - Springhill Court  Hudson Street  Hyde Park House  Hylands Retirement Home, The 

Advertisers are in bold 29 29 29 29 29 29 64 75 64 67 75 29 71 29 29 29 29 29 29 29 64 29 29 29 71 64 71

I I Social Care Limited  Independent Home Living (Harrogate)  Independent Home Living (Scarborough)  Independent Living Homecare  Infirmary, The  Ingleborough Nursing Home  IntegraCare (Supported Living)  Isabella Court 

29 29 29 29 71 61 29 69

J Jenkin Lodge – St Anne’s Community Services  Jubilee Lodge 

60 60

K Kimberley House  Kindred Care Services  Kings Road, 61 – Henshaws Society for Blind People  Knaresborough Two Group 

75 29 64 64

L Lake and Orchard Care Centre  Larchfield Manor  Larpool Lane  Leeds - Harrogate DCA  Leeds Road, 66 – Foresight Residential Limited  Leeming Bar Grange Care Home 

75 65 71 29 65 61

Leeming Garth  Lifestyle (Abbey Care) Limited Archery-Bower  Lifestyle (Abbey Care) Limited – Elizabeth Swale  Lifestyle (Abbey Care) Limited – Gwendolyn House  Lister House  Lodge, The (Leeds)  Lodge, The (Scarborough)  Lodge, The (Selby) Long Meadow Care Home 

62 68 67 29, 67 66 75 71 75 67

M Manor Road, 14 – United Response  65 Mansion House  75 Maple Lodge Care Home  67, 68 Marina Lodge  71 Martin Grange  31 Mary Fisher House  65 Mayfair Residential Care Home Ltd  71 Meadow Lodge Care Home  75 Meadow Lodge Home Care Services  31 Mears Care – Whitby  31 Milestone House  71 Millings, The  61 Milton House Nursing and Residential Home  61 Moorview House  31, 71 Morris Grange Care Home  68 Mount Vale Care Home  62 Muston Road, 70  71

N National Autistic Society Community Services  Neville House  New Concept Care  Newhaven – St Anne’s Community Services  Nightingale Hall Nursing Home  Norfolk Road, 28 – St Anne’s Community Services  Normanby House  North Yorkshire Care  Northallerton  Northallerton Mencap  Norwood House  Nydsley Residential Home 

31 60 31 65 68 65 71 31 31 31 71 65

O Oak Trees Care Home  Oakland Nursing Home  Oaklands Care Home  Old School, The  Omega Oak Barn  On The Spot Homecare Services  Orchard, The  Osborne House  Otley Road, 14 – Foresight Residential Limited 

62 73 67 31 69 31 75 75 65

P Park Road, 9 – Foresight Residential Limited  Park View  Peasholm Court  Pennyghael Residential Home  Peregrine House  Phylward House  Pines Care Home, The  Pinfold Lodge Nursing Home  Plaxton Court Domiciliary Care Agency  Preceptory Lodge  Priceholme  Prospect House Care Home  Prospect Mount Road, 101 

65 71 71 75 71 65 67 73 31 75 71 69 71

Q Queen Margaret’s Care 

31, 73

R Rainbow Lodge  Rambla Nursing Home  Ravensworth Lodge  Regal Care Group (Yorkshire) Limited  Ribble Care Limited  Riccall Carers Limited  Riccall House Care Home  Ripon and District Homecare  Rivermead Care Home  Riverside Court  RNIB Tate House  Robert Street, 12 – Henshaws Society for Blind People  Rockfield Residential  Rockingham House Care Home  Rosedale Nursing Home & Lodge  Rosefern Residential Home  Royal Mencap Society – 2 Conroy Close  Royd Hill Nursing Home  Ryedale  Ryedale Homecare  Ryedale House  Ryedale Special Families 

71 73 71 31 31 31 75 31 69 67 65 65 71 69 68 71 61 61 31 31 31 31

S Sabre Court  Sandhill Close, 13 – Henshaws Society for Blind People  Scarborough & District Mencap  Scarborough Care Services Limited  Scarborough Hall and Lodge Care Home  Scarborough, Whitby & Ryedale Branch (Domiciliary Care Services) (North Yorkshire County Council)  Second 2 None Mobile Carers Limited  Selby & District Branch (Domiciliary Care Services) (North Yorkshire County Council)  Selby Domiciliary Care Agency – Mencap 

Visit www.carechoices.co.uk for further assistance with your search for care

72 65 31 31 72

31 33

33 33

77


Index continued Sharrow View  Shieling, The  Silver Birches  Skell Lodge Residential Home  Skipton and Halifax Care at Home Service  Southlands Nursing and Residential Home  Southwoods Nursing Home  Sowerby House  Spring Cottage  Spring Mount, 8 – Henshaws Society for Blind People  Spring Mount, 16 – Henshaws Society for Blind People  Springboard Business Centre  Springfield Garth  St Bernadette’s Nursing Home  St Catherine’s Care Home  St Cecilia’s  St Helen’s  St Johns House  St Margaret’s Homecare  Stakesby Road  Station View  Sunningdale House  Sunnyborough  Sunshine Solutions 

Advertisers are in bold 33 65 72 65

Sutton Hall and Lodge  Sycamore Hall (Leyburn)  Sycamore Hall (Ripon)

33

Tancred Hall Nursing Centre  Tawny Lodge  Temple Manor Care Home  Terrace, The  Thirsk Community Care Association  Thistle Hill Care Centre  Thornton Hill  Threshfield Court Care Home  Time Together  Town & Country Care Ltd  Town Close  Townend Close  Tree Tops, The  Treetops Nursing Home  Tudor House 

67 62 62 69 65 65 33 65 73 62 72 73 65 33 72 65 65 75 33

60 33 67

T

U

UBU (North Yorkshire Area) 

67 75 75 67 33 67 60 61 33 33 33 60 33 73 75

33

V Valley Road – Resource Centre  Vida Hall 

61 67

Villa Close, 24  Voyage (DCA) North Yorkshire 

W

Westfield House Care Home  Westwood Care Home  Whitby Court Care Home  Whitby Road, 5 – North Yorkshire County Council  Whitby Scheme, The  White Rose House (North Yorkshire County Council)  Wilf Ward Family Trust Domiciliary Care Harrogate and Northallerton, The  Wilf Ward Family Trust Domiciliary Care Ryedale and Whitby, The  Wilf Ward Family Trust Domiciliary Care Scarborough, The  Wilf Ward Family Trust Domiciliary Care Selby, Goole & Howden, The  Wintofts Residential Home  Woodfield House  Woodlands Nursing Home  Woodside  WrightChoiceCare 

33 33

67 75 73 69 72 33 33 33 33 33 69 65 73 69 33

Y Your Life (Northallerton) 

33

Other advertisers Able Carers 32 Amarna House 41 Amelia House Care Home 62 Avery Healthcare 41 Barchester  Outside back cover Bupa66 Care Choices Website 60, 72 Care Select 20, 35, 56 Carers Trust 28 Ebor Court Inside back cover

Four Seasons Health Care 62 Henshaws Housing and Support 20 Ideal Carehomes Inside back cover Life Style Care 42 Jane Caress Ltd 28 Maria Mallaband Care Group  64 Meadowbeck Care Home  Outside back cover Minster Grange Care Home 42

Mulberry Court Care Home  Outside back cover Roseville Care Group 32 Roche Healthcare Limited 74 Somerset House 74 South Park Care Home 62 Stamford Bridge Beaumont  Outside back cover Warmest Welcome Ltd 68 Wiltshire Farm Foods  35

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-41-9 Printed in England. Ref. No: 4001/NYorks4/0415. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from North Yorkshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Assistant Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph. Sales Executives: Steve Howett, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

78

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Ideal Carehomes in North Yorkshire

Ebor Court and Hambleton Grange

Hambleton Grange in Thirsk and Ebor Court in York are state-of-the-art, purpose built care homes which provide high quality residential and dementia care.

Please contact a member of our friendly team on: Ebor Court Great North Way, Nether Poppleton, York, YO26 6RB

Both homes offer:

• Residential and Dementia Care • Bedrooms equipped with en-suite facilities including showers • Flat screen TV, DVD player, mini fridge and telephone point in all bedrooms • Contemporary on-site hair salon complete with attached café area • Delightful landscaped gardens

idealcarehomes.co.uk

01904 782 708 Hambleton Grange Station Road, Thirsk, North Yorkshire, YO7 1QH

01845 523 837 Or email customer.services@idealcarehomes.co.uk


Feel right right at home Feel home withwith Bushey House Beaumont Care Home Barchester care homes

Call to book your Respite Break with us now We take individual choices very seriously at Barchester. Our carefully selected and well-trained staff take time to get to know the people we care for. We help them to feel at home, to maintain their interests, make new friendships and improve their quality of life. We’re proud of the support we offer.

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help.

www.barchester.com

Highfield Care Home Tadcaster, LS24 9PG Tel: 01937 862 952

Mulberry Court Care Home Shipton Road, York, YO30 5PD Tel: 01904 569 036

Thistle Hill Care Centre Knaresborough, HG5 8LS Tel: 01423 581 197

Meadowbeck Care Home Osbaldwick, York, YO10 3SJ Tel: 01904 569 037

Rivermead Care Home Norton Malton, York, YO17 8AA Tel: 01653 472 201

The Dales Care Home Draughton, Skipton, BD23 6DU Tel: 01745 274 222

Mount Vale Care Home Northallerton, DL7 8UE Tel: 01609 801 353

Stamford Bridge Beaumont Stamford Bridge, York, YO41 1AJ Tel: 01759 401 165

Threshfield Court Care Home Threshfield, Skipton, BD23 5ET Tel: 01756 611 572

North Yorkshire Care Services Directory 2014/15  

The comprehensive guide to choosing and paying for care in North Yorkshire. Including information on home support, specialist care, care hom...

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