Lincolnshire Care Services Directory 2016/17

Lincolnshire

Care Services Directory 2016/17

Spalding

Comprehensive information and advice on choosing and paying for your care and support • Home support • Specialist care • Useful contacts • Care homes www.lincolnshire.gov.uk/adultcare

In partnership with

HALCYON CARE A T E A M T H AT R E A L LY C A R E S

Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

A team that really cares...

We understand that choosing a care home for yourself, a relative or close friend is one of the most difficult decisions you may have to make.

Why not come and spend some time at one of our care centres before you make your choice - with no obligation?

WAINFLEET CARE CENTRE

We aim to provide a friendly home environment with up to date facilities where visitors are welcome at any time.

Rumbold Lane, Skegness, Lincolnshire, PE24 4DS

• Respite and day care

• Special care for mental healthrelated problems

Tel: 01754 881849 SKEGNESS E: wainfleet@halcyoncare.co.uk

• GP visits to our homes • Home cooked meals and a wide range of social activities

THE FOUNTAINS CARE CENTRE

HOMER LODGE CARE CENTRE

NIGHTINGALE HOUSE CARE CENTRE

Church Lane, Tetney, Near Grimsby DN36 5JX 45 nursing and personal care beds, including people with dementia & physical disability Tel: 01472 210 456 TETNEY E: thefountains@halcyoncare.co.uk

23 – 26 Monson Street, Lincoln LN5 7RZ

Main Road, Bucknall, Woodhall Spa LN10 5DT

47 nursing and personal care beds

45 personal care beds, including people with dementia and physical disability.

Tel: 01522 530 108 LINCOLN E: homerlodge@halcyoncare.co.uk

Tel: 01526 388261 BUCKNALL E: nightingalehouse@halcyoncare.co.uk

MANOR CARE CENTRE

CLARENCE HOUSE CARE CENTRE

EASTWOOD HOUSE CARE CENTRE

Fen Road, East Kirkby, Near Spilsby PE23 4DB

Albert Street, Brigg, Lincolnshire DN20 8HS

Doncaster Road, Rotherham, S65 2BL

41 personal beds including people with mental health problems

33 personal care beds including people with dementia

37 personal care beds including people with dementia

Tel: 01790 763 381 EAST KIRKBY E: manor@halcyoncare.co.uk

Tel: 01652 650 950 BRIGG E: clarencehouse@halcyoncare.co.uk

Tel: 01709 363 093 ROTHERHAM E: eastwood@halcyoncare.co.uk

43 personal care beds including people with dementia.

• En-suite rooms • Visiting Chiropodist and Hairdresser

www. halcyon- care .co.uk

Contents

Publications

Welcome from Lincolnshire County Council

Living with dementia

50

4

Disabilities and sensory loss

56

Areas covered by this Directory

5

Keeping people safe

58

Introduction

6

Make your voice count

59

Accessing care and support

12

Financial and legal issues

62

Supporting you to remain independent

15

Useful contacts

67

Living at home

17

Support for carers

36

Getting out and about

38

Lists of providers Care and support providers Day care, day centres and day opportunities Care homes / care homes with nursing

31 39 73

Care homes and housing options

43

Index

94

The listings in this publication are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County Council (LCC) and neither LCC nor Care Choices can be held liable for any errors or omissions, in this publication or on www.lincolnshire.gov.uk/adultcare The inclusion of advertisements for homes and agencies in this directory does not act as an endorsement or recommendation

by Lincolnshire County Council. This publication has been provided free of charge to Lincolnshire County Council.

For further copies of this Directory, call the Customer Service Centre on 01522 782155.

Directory is available electronically at www.carechoices.co.uk. There is also Alternative formats This a Browsealoud option for those requiring the information in the spoken word.

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Welcome from Lincolnshire County Council Exploring your care options, or the help available to keep your independence, can be daunting – even stressful.

I hope you will find this 2016/17 Care Services Directory a useful tool. It includes clear and easy to understand information for you to consider when thinking about care choices for yourself, your family, or someone you care for.

You deserve high quality, safe care and to be treated respectfully, with dignity. Your care should be personal to you and your circumstances.

Over the last year, we have implemented the Care Act 2014, which has scribed into legislation the need for personalised services for people receiving care. It's also given unpaid carers equal rights to assessment and support as the people they care for.

In Lincolnshire, we’ve been working towards personalising care for some time, and we’ll continue making this a priority over the next year. You should be empowered to make decisions about your own care and support.

We've also appointed a new provider for carers’ services to improve the quality and variety of services for unpaid carers. We know carers make a vital contribution to the people they support and the health and care economy.

The care sector has been a volatile market and it still has its challenges. We have put in place new contracts for reablement and carers’ services and a new model for home care in Lincolnshire, to bring stability to the care market. We’re also working with the Lincolnshire Care Association to help care organisations to train, recruit and retain excellent care staff in the county.

In this publication, you’ll find information on staying independent at home, support for carers, activities in the community, your options for housing and care homes, and financing your care. You’ll also find

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Sleaford

information on what to do if you suspect someone is being abused or neglected.

I hope you find this directory useful in helping you make informed decisions on the choices available to you in Lincolnshire. Whether you can pay for your own care or not, Lincolnshire County Council can offer advice and information. Look for information in this directory, give us a call on 01522 782155 or visit www.lincolnshire.gov.uk

Councillor Mrs Patricia Bradwell Executive Member for Adult Care and Deputy Leader of Lincolnshire County Council

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Areas covered by this Directory Boston

page 73

South Holland

page 84

East Lindsey

page 74

South Kesteven

page 87

Lincoln

page 79

West Lindsey

page 91

North Kesteven

page 81

Care and support providers

page 31

D ay care and day centres

page 39

Caistor 0 A1 31

Gainsborough A15

Market Rasen

Spalding

A631

Louth

A157

A1

53

A4 6

A1

A158

A57

6 A52

Lincoln

A158

Horncastle Skegness

A1

6

North Hykeham

3

A15

A1 7

Sleaford

Boston 6

A52

Grantham

A1

Louth

A5 2

Coningsby

A15

A17

A52

A1 6

7

A1

A15

Spalding A1

足足

足足

This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages:

Skegness

Market Deeping Stamford

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Introduction How to use this Care Services Directory The Care Services Directory has been compiled by Lincolnshire County Council's Adult Care service.

When the words ‘we’ and ‘us’ are used in the directory, it means Adult Care.

• ‘Living at home’, starting on page 17.

The directory aims to give an overview of all aspects of adult care to anyone who is looking for support, advice or information about adult social care.

If you care for a relative or friend and need some extra guidance and support, you may be interested in:

Thinking about the care or support that you or someone else in your life may need can be daunting.

This directory provides the information and guidance you will need about adult social care, and gives you details of other organisations that can help.

Further information is available online at www.lincolnshire.gov.uk/adultcare or you can call us on 01522 782155.

You can view an electronic version of this directory at www.carechoices.co.uk/region/east-midlands/ lincolnshire If you want to remain independent in your own home but need a little help in order to do so, the following information may be of particular interest to you:

• ‘Care and support providers’, starting on page 31.

• ‘Financial and legal issues’, starting on page 62.

• ‘Direct Payments’ on page 14.

• ‘Home from hospital’ on page 18.

• ‘Assessment’ information on page 12.

• ‘Support for carers’, on page 36. Even if you do not identify yourself as a carer, there is plenty of information on the support available to you if you help someone.

If you are thinking it may be time for residential care for yourself or for someone you care for, the following sections may interest you: • ‘Care homes and housing options’, starting on page 43.

• ‘Financial and legal issues’, starting on page 62.

• Care homes and care homes with nursing listings, starting on page 73.

Adult Care's online information service Lincolnshire County Council’s online information and advice service, which you can view at www.lincolnshire.gov.uk/adultcare, enables you, your family, carers and friends to research the options available to you.

If you are a carer looking for support, or you have received a Personal Budget and want some help with the next steps, there are providers that can help you consider a range of options.

You can find out about the financial costs involved in paying for your care needs, and how much we will fund towards this.

We hope our online information service will be a valuable tool for you in making the best choices for your care needs. You can also call our Customer Service Centre on 01522 782155 for assistance.

Further assistance in your search for care The directory’s free helpline 0800 389 2077 provides an independent information and help service encompassing care and accommodation.

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Care Choices can generate a personalised report for you, which provides details of all home care providers, care homes or care homes with nursing >>

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality • As a charity, our focus is on people not profits

• Listening to your life story helps us provide individualised care

• We are specially trained to help people living with dementia

• Our compassionate approach is underpinned by the Christian values of our sponsoring orders

• Homes in Grantham, North Hykeham, Lincoln, Bourne, Spilsby, Gainsborough, Holbeach, Market Rasen, Spalding, Boston and many more.

To find out more or to arrange an appointment to visit any of our homes in Lincolnshire, please contact 0800 988 8133 or enquiries@osjct.co.uk

The St John Vi s i t wOperated w w. l i nby conot-for-profit l n s h i re. gcharity ov. u k / aOrders d u l tcofa re fo r Care h e lTrust p a n–dRegistered i n fo r mCharity at i o nNo. 1048355.

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Further assistance in your search for care continued >> that suit your requirements.

The service can build a profile of the type of care you are looking for, whilst taking into account your personal needs and interests.

The website www.carechoices.co.uk allows you to search across the country for care homes, care

homes with nursing and home care providers that meet your requirements, which can then be saved and emailed to others.

Whatever your care needs, this directory, the Care Choices helpline and website, and the Adult Care website will be able to provide information and guidance, and point you in the best direction.

Ensuring good quality services Care and support for adults in Lincolnshire is delivered by public, private and voluntary sector

Lincolnshire County Council – Adult Care Adult Care delivers and commissions care and support, and works in partnership with others to deliver services. We offer an assessment of your needs and, if you meet the eligibility criteria, can offer a range of care and support services to help you stay safe and well.

We are committed to assuring the quality of our services. By quality we mean that a service should be safe and effective, and you should have a positive experience of that service. The service should be able to show it offers elements of all of the following three areas; for example, a service is not considered good quality if it is safe but your experience is poor.

We expect our services to provide a positive experience of care to meet your personal aspirations. You should feel able to say “the service treats me well” because: • you are treated with compassion, dignity and respect; • you are involved in decisions about your care; • you are offered a person-centred service that lets you keep control over your own life; • you are supported to feel like part of a community.

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organisations and we work with agencies to make sure they are of good quality.

We expect our services to be safe. You should feel able to say "the service helps keep me safe" because: • you are protected from avoidable harm, but your choices are respected and you are allowed the freedom to take risks; • you are supported to manage informed risks; • your human rights are respected; • the service meets regulatory standards.

We expect our services to be effective. You should feel able to say “the service makes me feel better and allows me to be more independent” because: • you are supported to achieve personal outcomes; • you are supported to remain or become as independent as possible; • the service offers good value for money.

The Lincolnshire County Council website provides more detailed information on how we assure the quality of care and support, visit www.lincolnshire.gov.uk/adultcare

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Ensuring good quality services continued The Care Quality Commission All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety. The Care Quality Commission (CQC) monitors, inspects and regulates health and adult social care services to check that standards are being met. The service must be safe, effective, caring, responsive to people’s needs, and well-led.

If the CQC finds that a service isn’t meeting national standards, it takes action to make sure the service improves. The CQC also awards quality ratings so that it is easy for the public to see the standard of each service. When considering care services, it is always a good idea to check a service’s inspection report and rating, which is kept on the Care Quality Commission’s website. You can also ask the care provider you are considering for a copy of their latest inspection report.

Clinical commissioning groups The clinical commissioning groups (CCGs) work together to improve the quality and delivery of services for patients and to reduce health inequalities for people in the area.

South Lincolnshire CCG Tel: 01522 573939 Web: www.southlincolnshireccg.nhs.uk Lincolnshire East CCG Tel: 01522 515308 Web: www.lincolnshireeastccg.nhs.uk

If you wish to enquire or register a concern or a complaint, you can telephone the CQC on 03000 616161 or email enquiries@cqc.org.uk

South West Lincolnshire CCG Tel: 01476 406578 Web: www.southwestlincolnshireccg.nhs.uk

The Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA Web: www.cqc.org.uk

Lincolnshire West CCG Tel: 01522 513355 Web: www.lincolnshirewestccg.nhs.uk Lincolnshire Police Lincolnshire Police investigates criminal offences in relation to care and support services. Its Public Protection Officers work closely with Adult Care’s safeguarding team to protect adults at risk of abuse.

Web: www.lincs.police.uk Lincolnshire County Council – Trading Standards It is the job of Trading Standards to ensure a fair, safe and equitable trading environment for residents and businesses in Lincolnshire. Appropriate action, in line with its enforcement policy, is considered for any breaches of criminal legislation or trading malpractice.

Tel: 01522 782341 Web: www.lincolnshire.gov.uk/tradingstandards

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Lincolnshire Care Association (LinCA) A quality of life and a standard of living Lincolnshire has one of the fastest growing populations of older people in the country.

Approximately 25% of its population is older people and this figure is rising.

The demographic and social trends within Lincolnshire, both now and in the future, will influence the nature and demand for appropriate care services. In addition to the ageing population, the number of people with physical and mental frailties will increase. The expectations and aspirations of people in need of care are, and will continue to be, greater than ever before.

Lincolnshire Care Association’s response to the future is to ensure that there is quality and choice in the provision of care services within Lincolnshire. It aims to do this through easily accessible information, advice and support and to encourage care providers to respond to need, through the provision of quality services and to work in partnership with other agencies and organisations.

Lincolnshire Care Association (LinCA) is a company limited by guarantee, representing the interests of

care providers within the independent and voluntary sectors. The Association is managed by a voluntary Board of Directors appointed by its members. Each Director represents a specific area of care and support across the county. Together they represent the Association’s members at meetings with colleagues from within the health, adult care and housing sectors to consider issues such as commissioning, which includes service design, development and evaluation. In addition, LinCA is involved in workforce planning and development, emergency planning, safeguarding, contracting and fee level negotiations, compliance standards and quality assessments.

LinCA is a member of the National Care Association Alliance, works with East Midlands Care Associations and represents members with local authority and NHS commissioners and providers in the county.

It represents the independent sector on the Lincolnshire Health and Care Programme (LHAC), which is shaping the future of health and care services in the county.

Benefits of membership include: access to information through a new website; access to legal, HR and financial services advice; cost efficiencies through group

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincolnshire Care Association (LinCA) continued purchasing; business development and marketing; training and skills development; communications and networking; and the opportunity to share good practice so that together we can strive towards ensuring that the most vulnerable within our society have access to a good quality of life and standard of living.

LinCA has lobbied local MPs and Government ministers about social care funding and this has resulted in the Social Care Precept and additional Better Care Fund (BCF) investment. It is running a pilot Care Home Trusted Assessor project at Lincoln County Hospital aimed at more effective and efficient discharge arrangements for patients, care homes and county hospital. It has supported the care sector with developing business strategy and business plans to enable care providers to meet contract management requirements.

LinCA is a member of the Lincolnshire Safeguarding Adults Board (LSAB) and works with Lincolnshire County Council and the NHS to improve coordination of quality monitoring systems and arrangements and access to specialist support.

FE and HE colleges, LinCA Workforce Development determines the workforce development and training needs of the sector in Lincolnshire.

It will be delivering training and workshops on a number of important subjects. These include: The Care Certificate, Finding and Keeping the Best Workforce, Nutrition and Hydration, Developing Managers and Seniors, Mental Capacity Act Training, Moving and Handling Training, Basic Life Support, Safeguarding, Frailty and Autism Awareness. A number of new and exciting workshops are still to be planned based on care providers’ requirements.

LinCA Workforce Development Ltd is supported by: • Toni Barwell and Mark Turton, Workforce Developers. Toni’s and Mark’s role is to plan, promote and commission workforce development and training priorities for the care sector working with training providers.

• Melanie Weatherley, LinCA Director. Melanie has special responsibility for Workforce Development and Training and plays a strategic role in terms of setting direction and overseeing effective delivery, working with local, regional and national partners.

For further information regarding Lincolnshire Care Association, its members and the benefits of membership visit the website, contact the Administrator, Sue Lovelock on 01522 581073 or email linca-workforce@btconnect.com Web: www.lincolnshirecareassociation.org.uk

• Sue Lovelock, LinCA Administrator. Sue provides Member Support services and supports LinCA Workforce Development.

LinCA Workforce Development Delivering high quality training and development to the sector.

For further information regarding LinCA Workforce Development and its initiatives please contact:

LinCA Workforce Development is the new face for development needs for all care providers in Lincolnshire. LinCA Workforce Development was launched on 1st July 2015. Its initiative is to support care providers in Lincolnshire with quality and value for money workforce development.

With the help of care providers, and working in partnership with Lincolnshire County Council, NHS,

• Anna Bociaga, LinCA Workforce Development Apprentice Administrator. Anna supports the Workforce Development programmes.

Toni Barwell Tel: 07917 445915 Email: toni.linca@btconnect.com Mark Turton Tel: 07484 011372 Email: mark.linca@btconnect.com Sue Lovelock Tel: 01522 581073 Email: linca-workforce@btconnect.com

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Accessing care and support There are a number of services available to help you if you need some extra support to manage day-to-day. They can prevent you from going to

hospital, or offer extra care and support after you have been discharged. Your needs and wishes will be paramount throughout the process.

Assessment and eligibility for care services Assessment Assessment is the process of gathering and sharing information to build an understanding of your situation. The assessment is really important to understand your own strengths, what you can do for yourself and what help and support there is around you as well as where you have difficulties.

The assessment also helps us to understand what outcomes you want to achieve. The process should be beneficial to you and it is important that you are as fully involved in the assessment as possible.

The assessment may happen face-to-face where you live, in a hospital or place you are staying. Some assessments take place over the phone. Alternatively, you may wish to undertake your own assessment with the support of other people. In these cases, we will still ensure the assessment is accurate and appropriate and may still need to involve other relevant people to understand your situation.

The assessment will show all the needs we have identified and enable us to determine which of your needs are eligible for care and support. See opposite for more information. We will always ensure you have a copy of your completed assessment, which will include a statement of your eligible needs.

How quickly will this happen?

If your situation is very urgent, you are in a crisis or you are at serious risk of harm, we will aim to see you within 24 hours. If your carer is finding it very difficult to cope, we will try to see you within seven days. In any other case, we will see you within a timescale that is appropriate to your circumstances.

What about confidentiality?

We respect your privacy at all times. Any information you give us will be treated as confidential and will only be shared with anybody else involved in your care with your permission. In exceptional

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circumstances, and where the law says we must show it to someone else, we may need to share your information without getting your permission first.

Will I be able to get help?

After the assessment, we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation. We will also look at your financial situation and determine what contribution the Council will make to the cost of your care. See page 62 for further information about paying for care.

If you are eligible for help from us, we will aim to arrange this within seven days of the assessment being carried out. If you are not eligible for help, we will give you information and advice about services that are available to help you to continue to live independently and to maintain your quality of life.

If you are not happy with the outcome of your assessment, you can ask us to look at your situation again with you. If you are still not happy with the outcome, you can get in touch with us to make a comment, suggestion or complaint. Further information about this is on page 61.

Eligibility The Care Act 2014 introduced a ‘national eligibility threshold’. This means that every authority uses clear and consistent national criteria to assess people for care and support. The steps to deciding eligibility are: Step 1 – First, we need to ensure that your needs result from you having a physical or mental impairment or illness. If your needs don’t stem from illness or impairment, they will not be eligible for support.

Step 2 – Where your needs do stem from illness or impairment, we consider whether they prevent you

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Assessment and eligibility for care services continued from achieving any of the ten ‘eligibility outcomes’ (listed below).

To meet the eligibility threshold, you need to be unable to achieve two or more of these outcomes.

‘Unable to achieve’ can mean that you are totally unable to achieve it, that you are unable to achieve it without assistance, or that you are able to achieve it but with significant difficulty, pain or distress.

The outcomes are: • managing and maintaining nutrition; • maintaining personal hygiene; • managing toilet needs; • being appropriately clothed; • being able to make use of the home safely; • maintaining a habitable home environment; • developing and maintaining family or other personal relationships; • accessing and engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community including public transport and recreational facilities; • carrying out any caring responsibilities the adult has for a child.

Step 3 – Where you are unable to achieve two or more of these outcomes, we are required to make a judgement about whether or not there is a significant impact on your wellbeing as a result.

Together, we will explore the impact your needs have on your wellbeing.

If you meet the eligibility threshold, we will state which of your needs are eligible for Adult Care support and which are not. If we believe any of your identified needs do not significantly impact on your wellbeing, we will record these as ineligible needs.

If we believe any of your identified needs do impact significantly, we will record these as eligible needs.

Ask your assessor if you would like more details about the national eligibility threshold.

What if I don’t agree with the eligibility determination?

If you are not happy with the outcome of the assessment, you can ask us to look at your situation again with you. If you are still not happy, you can get in touch with us to make a comment, suggestion or complaint: Tel: 01522 782060 Email: feedback@lincolnshire.gov.uk Web: use our online feedback form at www.lincolnshire.gov.uk/feedbackform Write to: Lincolnshire County Council, Customer Feedback, PO Box 841, Lincoln LN1 1ZE

Personal Budgets If you have eligible needs for care and support, we will work with you to produce a care and support plan detailing how those eligible needs will be met.

Some eligible needs may be met by your carer, while other needs may be met by specific services, such as a volunteer group or lunch club. All of these ways of

meeting your needs are recorded in your care and support plan. We will work with you to meet eligible needs, which may be met through a Personal Budget.

What is a Personal Budget?

A Personal Budget is made up of the amount it

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Personal Budgets continued would cost to meet your eligible support needs.

If you are eligible for financial support, this money can be paid directly to you, as a Direct Payment (see below), so that you can arrange your own care and support, or we can arrange your care and support for you, or you can have a combination of these two options.

to build an understanding of your situation. The assessment will be completed with you to help us to understand your strengths, what you can do for yourself, what support you have around you as well as where you have difficulties, and the outcomes you want to achieve.

The assessment process is explained in more detail on page 12.

A Personal Budget gives you the independence to: • choose and control the support that is best for you; • be fully involved in decisions about the help you need to live independently; • support yourself in ways that suit you.

How do I get a Personal Budget?

You can only have a Personal Budget if you have an assessment which identifies that you have eligible needs that require care and support. The assessment process will help to gather and share information

You will need to have a financial assessment to determine whether, and how much, you will need to contribute towards the cost of your Personal Budget.

Will I manage my Personal Budget?

Once it has been established that you need a Personal Budget, and the amount has been agreed, you can start planning how to spend it. We will help you to establish a plan which meets your support needs and supports you to achieve your goals. If you want us to, we can then organise your support for you.

Direct Payments If you have eligible needs and have been assessed as eligible to receive support from Lincolnshire County Council, you can choose to receive your Personal Budget as a Direct Payment.

This usually offers the most choice and control. It means you can buy care and support directly from individuals or organisations. It can be paid directly to you, to someone else if you aren’t happy dealing with the money yourself, or we can arrange for a service provider to manage it for you.

You spend the money in ways that best meet your needs and achieve the outcomes you wish to achieve. You are in control as long as you spend the money in accordance with your agreed plan.

From time to time, we will check with you to make sure everything is going well and that your Personal Budget is supporting you to live your life in the way that you wish.

We can make a Direct Payment to most people who need our support, including:

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• People aged 16 and over, who have been assessed as having eligible care and support needs, including those with mental health needs, and who have short- as well as longer-term needs.

• Carers who are aged 16 and older for carers’ services.

• Parents of disabled children, for children’s services.

Why would I want a Direct Payment?

Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy support which is tailored to your individual needs. Another option is for us to arrange some of your support through services we commission and to provide the rest of your Personal Budget as a Direct Payment for the services that you wish to have more control over.

What can Direct Payments be used for?

You may choose to employ someone directly, to buy services from an independent or voluntary sector provider or purchase equipment to help you

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Direct Payments continued live more independently. Any people or agencies employed by you are accountable to you and not to Lincolnshire County Council. Therefore, Direct Payments may enable more control, choice and flexibility over how you plan your support to fit with your life.

It is important that the money is used lawfully, and that it is spent on meeting your eligible needs.

However, these payments cannot be spent on certain items, for instance: • Services that should be provided by the NHS or other local health services.

• Routine living expenditures, such as utility and household bills.

• Anything illegal.

Most Direct Payments are made to meet regular ongoing support needs, but they can also be made as a single payment, for example, to purchase equipment or a short respite break.

What do I do next?

If you are interested in Direct Payments, please contact our Customer Service Centre on 01522 782155 or Penderels Trust on 01526 833803 for more information.

Supporting you to remain independent The following services are designed to prevent your needs from escalating, reduce the impact of your problems and delay your need for ongoing care and support. If you need to go into hospital, this section tells you about the help available to get you home safely, and provides information for you if you are

worried about how you are going to continue to cope at home.

Some services may charge a fee, please check with the Customer Service Centre on 01522 782155.

Urgent Care Lincolnshire Community Health Services NHS Trust provides Urgent Care for people who experience a health need which requires urgent clinical attention, but not hospital admission.

Urgent Care is available at Urgent Care Centres and, when appropriate, in your own home, allowing you to stay safely in your own home and providing peace of mind for your family.

You can access Urgent Care without an appointment at Urgent Care Centres by calling 111 – someone will advise you of your nearest service.

Home visits are usually by referral from 111, your GP or the East Midlands Ambulance Service when you have a short-term health crisis which can be safely managed in the comfort of your home. The Urgent

Care practitioner will assess your situation, stabilise your condition, and get you comfortable so you can recover in your own home. They will ensure you have the necessary support and treatment in place, and make any further referrals as necessary. This means that you don’t have to have an unnecessary trip to hospital.

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Home-based reablement service The reablement service provides short-term, intensive support to you in your own home. It is about giving you the opportunity and confidence to relearn and regain some of the skills you may have lost because of poor health, disability, a period in hospital or problems at home.

Reablement is very much a personalised approach.

The kind of support given is tailored to your individual needs, and focuses as much on your emotional and social needs as your medical and physical needs. The home-based reablement service will support you to regain the ability to perform your usual activities, such as cooking a meal, washing, and getting about, so that you can do things for yourself again.

The following are examples of activities that the service might help and support you with: • personal care; • preparing meals; • shopping; • teaching you, and practising, exercises; • ensuring a safe home environment; • finding practical solutions to support your independence; • working closely with other professionals such as occupational therapists; • promoting community activity and social integration; • supporting you in your own home; • keeping and improving your independence and safety in areas of daily life; • improving your quality of life; • reducing the need for ongoing care and support.

How does the reablement service work?

Following a referral to the service, a member of the reablement team will visit you to discuss your needs.

Together, we will agree what goals we are working to achieve. These goals will then be written down in a reablement care plan. Reablement support will take place in your own home.

The reablement service will arrange for your care to be delivered by the reablement support workers.

They will review your progress towards your goals, oversee your care and agree the right time for discharge from the service. The team will keep in regular contact throughout your reablement journey.

What happens when your reablement ends?

At the end of reablement, the reablement service will assess your ongoing needs. If you still need continued support we will discuss this with you and, if appropriate, refer you for an assessment.

Care and support in prison If someone who is in prison is having difficulty in carrying out any aspects of their daily living, they may require care and support, and may be entitled to an assessment of their needs. Since the implementation of the Care Act 2014, Adult Care

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has a responsibility to assess needs for prisoners in the same way that we assess the needs of people in the community. From that assessment, appropriate support is identified for any eligible needs.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living at home Lincolnshire Wellbeing Service The Wellbeing Service is available to anyone aged 18 or over who needs some assistance following certain triggers. Triggers include, but aren’t limited to, a recent stay in hospital, bereavement or a fall in the home.

• Up to six weeks of targeted support to find solutions to the needs identified on your Wellbeing Service support plan.

The service aims to help you live independently at home with the help of personalised support and assistive technology, so you can enjoy and achieve a safe and healthy lifestyle. Many parts of the service will be available to you free of charge, but some of the service is chargeable.

• Co-ordination of various organisations to ensure you have the help you need to live independently at home.

The service includes: Personal support, involving: • A holistic assessment of your needs and support networks.

• The development of an individual support plan,

tailored precisely to meet your needs.

• A single point of contact to access relevant advice and support.

Access to simple aids for daily living, which includes supply and installation of low-cost equipment, such as key safes, raised toilet seats, bath and shower seats and chair raisers.

Minor adaptations, including supply and fitting of grab rails, hand rails, banister rails and alterations to steps.

There’s no place like your own home … and we can help you continue to live there safely and independently in all sorts of ways:

• Assessment of your home and lifestyle • Advocacy and advice on funding and grants • Housing options advice • Property adaptations for people with disabilities • Property improvements and repairs • Handyperson services • Simple aids for daily living To find out how we can help enhance your health, safety and quality of life, contact our friendly team on 01522 516300, email info@lincshia.org or visit www.lincshia.org @LincsHomeIndep

LincolnshireHomeIndependenceAgency

LincolnshireHomeIndependenceAgency

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Lincolnshire Wellbeing Service continued Telecare services, including: • Installation of Telecare equipment which is linked to a 24-hour monitoring centre. This will help you to live independently at home but safe in the knowledge that help can be summoned quickly when needed.

This help may be from a family member, friend, the Wellbeing Response service if you have subscribed to it or, if necessary, the emergency services.

• Monitoring of the Telecare equipment through a range of sensors which can be worn (for example, a pendant round your neck), or placed in your home.

The system works through a base unit connecting you to the monitoring centre via your phone line and the sensors can alert the monitoring centre 24-hours a day. More information about Telecare is detailed below.

Wellbeing Response – Stay Safe is delivered alongside Telecare services and is available 24-hours a day, seven days a week. If you activate your alarm, the service will contact either your nominated person or one of the trained responders, who will attend to you in your home.

Home from Hospital – Home Safe is a transport and resettling service for people who are returning home from hospital. Drivers and support staff will take you home where you will be met by a member of the response team who will help settle you back in. As well as informing lifeline services and your nominated family member or friend of your return,

responders will check your heating, check dates on food in the fridge, fetch any shopping you might need and offer refreshments. The service is aimed at people who do not have family or friends who are able to help, and remains a point of contact if ongoing assistance is required.

How can I access the Wellbeing Service in my area?

The Wellbeing Service can be contacted via a dedicated team at Lincolnshire County Council on 01522 782140, Monday to Friday between 9am and 5pm, or you can visit www.lincolnshire.gov.uk/wellbeingservice Lincolnshire Independent Living Partnership provides the Wellbeing Service in West Lindsey, Lincoln, South Kesteven, South Holland and Boston.

East Lindsey District Council provides the Wellbeing Service in East Lindsey. See www.e-lindsey.gov.uk/wellbeingservice or call 01522 782140.

North Kesteven District Council provides the Wellbeing Service in North Kesteven. See www.n-kesteven.gov.uk/residents/housing/ support-and-independence/wellbeingservice-life-can-change or call 01522 782140.

A guide to Telecare Telecare has been developed from what was originally known as a lifeline system, and now uses a range of wireless sensors that are placed around your home, or that can be worn as a pendant or on the wrist. You can press the pendant to immediately be connected to the 24-hour monitoring centre or the sensors will automatically call the monitoring centre if they detect a risk. A risk may be a fall, fire or if you haven’t taken essential medication. When the Telecare monitoring centre is alerted, trained advisers can talk to you. This service is available 24-hours a day, 365 days a year.

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Telecare can help you remain independent and feel safer in your own home, confident in the knowledge that help can be summoned quickly. This may be from a family member, friend or, if necessary, a member of the emergency services.

What if I don’t have family or friends who can respond?

Wellbeing Responders can visit a person after an alarm has been raised to the monitoring centre.

Sometimes people do not have family or friends nearby or able to respond when a visit is needed. The

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

A guide to Telecare continued Wellbeing Response teams visit as a family responder would visit, to check everything is all right, provide reassurance and get any further help needed. The charge for this optional service is £1.50 per week.

Please plan how the emergency services or Wellbeing Responders can gain access to your home in an emergency. The monitoring centre can securely record details of key holders or a key safe if you have one at your property. This information would only be given to the emergency services or Wellbeing Responder if an alert were to be raised from your property.

Who can Telecare help?

Telecare can help people who:

If you, a family member or friend (with your permission) wish to look into this, you can ring our Customer Service Centre on 01522 782155 and arrange for someone to visit you and go through the range of equipment and costs with you.

If you are already in receipt of services from Adult Care and feel that Telecare could help you or your carer to achieve more independence, please talk to your practitioner. They can talk you through the options available and directly refer you to the Telecare team.

• are at risk of falls;

Are there any charges for Telecare?

There is a charge for using Telecare services.

• are vulnerable due to reduced mobility or a disability;

For example:

• have a carer who may need support;

• A basic unit and pendant is from £2.50 to £2.72 per week.

• have memory problems including dementia; • have long-term health conditions which affect their mental or physical health; • have a learning disability and want to be more independent; • are starting to leave their home at inappropriate times of the day; • have recently been discharged from hospital.

Daily wellbeing phone calls Daily and weekly wellbeing phone calls have been introduced to check you are okay, and to remind you of medication, meals or drinks to help you stay well. People who have used this service say that it increases confidence and wellbeing as they realise someone will check on them regularly and get help if they don’t respond.

How can I obtain Telecare?

Wellbeing Service providers have been commissioned to offer an affordable way of renting or purchasing a wide range of Telecare equipment.

They are now able to rent or sell Telecare equipment, install it and explain how it can be used to support you in your home.

• The monitoring fee is 36p per week.

• The optional Wellbeing Responder Service is £1.50 per week.

All the above rental costs are excluding VAT, if applicable.

Some people who meet the national threshold for Adult Care services may be entitled to equipment loaned free of charge from Lincolnshire County Council. Please contact your health or social care practitioner or ring our Customer Service Centre to see if this is something you wish to look into.

All equipment must not be damaged, left behind in an unoccupied property or passed onto others without the consent of Lincolnshire County Council.

We will invoice for anything not returned in a useable condition.

You can also explore more about what Telecare can offer you and your family on our website www.lincolnshire.gov.uk/telecare or go to www.nhs.uk and search for ‘Telecare’.

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Our family caring for yours..

Since 1983 our family have been running award winning nursing, residential and dementia care services which constantly exceed industry standards. Our philosophy is simple; Our residents and their families are at the heart of everything we do!

Our homes extend a warm welcome to all visitors. Feel free to get in touch be calling 0843 506 9452, email info@countrycourtcare.com or visit our website at www.countrycourtcare.com

Making life easier at home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN/OUT OF CHAIRS

• Block of foam in chair base •B uy ready-made chair raisers •B uy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

OPENING/CLOSING WINDOWS

• Move furniture out of the way • Install/purchase a fan • Buy a tool to open/close windows

• I nstall environmental controls or air-conditioning • Install new windows

CONTROLLING THE HEATING

• Change the switches for ease of use • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

KEEPING WARM

• Use a trolley to transport the fuel for your fire • Replace the fire with a heater • Apply for a winter fuel payment

• Insulate your house • Swap to a cheaper heating system • Change to a simpler heating system

TURNING LIGHTS ON/OFF

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

WATCHING TV

• Use subtitles • Purchase wireless headphones

•R equest an assessment for a hearing aid • I nstall a room loop

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Making life easier at home continued In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT?

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED

• Learn new ways of moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Buy an electric adjustable bed • Install a hospital bed • Use a hoist

SITTING UP IN BED, TURNING OR ROLLING OVER

• Change to less heavy bedding • Learn new ways of moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

KEEPING WARM IN BED

• Buy a heavier duvet • Buy thermal clothing

• Buy an electric blanket (make sure it’s tested regularly)

GETTING DRESSED

• Learn new ways of dressing •B uy alternative/adaptive clothing •B uy simple gadgets: long-handled shoe horn; dressing stick; button hook •C ontact n (see below) for an assessment

• Consider home support

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

TAKING YOUR TABLETS

•A sk for an easy-open bottle • K eep a note of when you take a tablet •G et a pill dispenser

• Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

•B uy a clock with large numbers

•B uy a clock that ‘speaks’

n Customer Service Centre on 01522 782155.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier at home continued In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

REACHING INTO CUPBOARDS

•R earrange your cupboards/surfaces • Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the doors • Lower or raise the cupboards

USING TAPS AND SWITCHES

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING FOOD

• Sit at a table •C onsider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Raise/lower work surface •M ake space under worktop for your knees when sitting

MOVING AROUND KITCHEN

• Re-organise the furniture

• Review mobility equipment • Adapt the kitchen

EATING AND DRINKING

• Use large handled cutlery • Use a non-slip mat • Use a lightweight cup/mug • Use a cup with two handles •C ontact n (see below) for an assessment

• Buy a trolley

LAUNDRY/IRONING

• Install a wall-fixed ironing board

• Raise/lower washing machine

• Consider home support for meal times

n Customer Service Centre on 01522 782155.

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Making life easier at home continued In the bathroom

Grab rail

Shower board 5

Toilet seat and support frame

Tap turners

Long-handled sponges

WHAT IS DIFFICULT?

Raised toilet seat

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Buy a long-handled sponge • Purchase a flannel strap • Contact n (see below) for an assessment

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

HAVING A BATH

• Purchase a non-slip mat • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install a bath lift • Use a hoist • Replace the bath with a shower • Convert to a wet room •C onsider home support

DRYING YOURSELF

• Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

USING THE TOILET

• Install a raised toilet seat • Use a combined toilet seat and support frame • Install a flush lever extension •C ontact n (see below) for an assessment

• Review mobility equipment • Consider home support

CLEANING TEETH

• Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER

• Have a strip wash • Use non-slip mats • Purchase a half-step • Contact n (see below) for an assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

n Customer Service Centre on 01522 782155.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Integrated Community Equipment Service (ICES) Lincolnshire’s ICES is a partnership between Lincolnshire County Council and its four Clinical Commissioning Group (CCG) partners. The service is provided by NRS Healthcare.

ICES provides short- and long-term loans of equipment, ranging from simple walking aids, through to larger and more complex items, such as pressure relieving mattresses and hoists. Equipment may also be designed to help you or to assist carers with the safer delivery of care. The service can also include installation, servicing and maintenance, depending on the type of equipment specified.

Assessment of your equipment needs and the ordering of items are carried out by practitioners, such as occupational therapists, social workers, physiotherapists, nurses or other health and social care professionals.

We aim to deliver any equipment within five working days after the order is placed. Your practitioner

can arrange any equipment that is required more urgently.

Technicians are trained to unpack and remove any transit packaging to enable the item to be used.

Occasionally, complex equipment may require setting up. The health or social care professional will provide some training and demonstrate how to use the equipment.

As this is a loan service, you will need to arrange for the return of items that are no longer required. Please call NRS Healthcare on 0845 121 2031 to speak to someone who can help you with this.

Every effort is made to refurbish equipment to allow it to be recycled for re-issue to someone else. This reduces our costs and helps preserve our environment. Whilst every effort is made to collect items within five full working days after the request is logged, priority is given to the delivery of equipment.

Occupational therapy Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment.

An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect.

Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility and independence, for example, handrails to help you climb the stairs, or a ramp up to your front door to help if you use a wheelchair. Alternatively, they can help you find equipment and advice to stay independent at home.

Major alterations to your home, such as fitting a downstairs bathroom or widening doorways, could be paid for with a Disabled Facilities Grant (DFG), depending on your personal needs and circumstances.

An occupational therapist will talk you through any new equipment, as well as helping you apply for funding for major adaptations.

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Getting help in your home You may need some more help to live independently in your home. Care and support providers can offer a range of different services, which may include: • Home care, to help with personal care such as washing and dressing.

• Ready-made meals, usually supplied frozen to reheat for yourself.

• Day services, which are available in some care homes and community centres.

• Respite care, which may be a short stay in residential care or care provided in your own home to give you or your carer a break.

• Housing adaptations, such as equipment and adaptations to make it easier for you to continue living in your own home.

• Supported housing or extra care housing, which is provided by your district or borough council and the independent sector.

Preparing meals If you have difficulties preparing, cooking, or eating meals, there are various solutions which could help you, including equipment, food delivery and hot meal delivery.

If you are aged 18 or over and are unable to prepare and cook one hot meal a day, having your meals delivered could help make life easier. You may need this service due to: • a permanent situation such as sight loss, a physical or learning disability; • a temporary situation such as illness or recovering after a stay in hospital; • needing help to maintain your independence and quality of life.

Further information about preparing meals and food delivery can be found at www.lincolnshire.gov.uk/adultcare Home care Home care is practical help with your personal care which can be provided in your own home. This is usually help with day-to-day personal tasks, which could include getting up, dressing, washing, going to bed or help with eating. The service may also be able to help you to contact other agencies who can assist you with other needs which have been identified in your support plan, which may include laundry, shopping, household chores, preparing meals or collecting your pension.

If you are an older person who is in need of assistance with everyday tasks, or have a physical or sensory disability, learning disability or a mental health condition, then we can arrange for help in your home. The amount and type of support you receive each week depends on what you and your carer decide, following an assessment of your needs.

Home care services are chargeable, but you will be offered a financial assessment to ensure you are not asked to contribute more than you can afford. Some people pay nothing. However, if you have more than £23,250 in savings and capital not included in your home, you may be asked to pay the full or maximum cost of your home care services. Further information on paying for care starts on page 62.

You can see a list of Lincolnshire’s care and support providers starting on page 31.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Getting help in your home continued Help in your home with maintenance and gardening There is help available for maintaining property for homeowners who would like to continue to live independently and safely in their own homes.

The Agency offers a handy person scheme to tackle small jobs in the home for older people and those with a disability. They may be able to offer assistance with costs depending on individual circumstances.

It is important to have trustworthy and reputable people working on your home. The Agency runs a trusted tradesman scheme, where every member is vetted to ensure they operate in a legal, honest and fair way. They share their information with the police and Lincolnshire Trading Standards.

Lincolnshire Home Independence Agency Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7AS Tel: 01522 516300 Email: info@lincshia.org Web: www.lincshia.org

Lincolnshire Home Independence Agency Lincolnshire Home Independence Agency is an award-winning charity which helps older people and people with disabilities to live independently and safely in their own homes. The service helps to make sure that your home is in good repair, warm and secure. You may be finding it difficult to maintain your home, you may need an adaptation, or the Agency may be able to help improve security and undertake repairs.

If you can't afford the cost of repairs and improvements, the Agency will help you to look at other options. These may include an insurance claim, a loan, a lifetime mortgage (often known as equity release), approaching a charity for help or a grant from the Council or other organisations.

Gardening and handyman scheme (Lincoln area) If you are aged 50 and over and need help with gardening and maintenance of your property, Age UK Lincoln’s Handy Help Service may be able to help you. The service can give you information about local tradesmen, provide a minor repair service, for example help with fitting door bells and safety devices, or replacing light bulbs and smoke alarm batteries. There is an hourly charge for this service.

Age UK Lincoln 36 Park Street, Lincoln LN1 1UQ Tel: 01522 696000 Email: info@ageuklincoln.org.uk Web: www.ageuk.org.uk/lincoln

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE?

Self Funder Assessment Service

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

• Competitive costs compared to Local Authority charge

Established 2011

• You will be assessed within 72 hours • Experienced local assessors • Use of the whole care market and direction to the best providers only • 7 day availability to your allocated assessor CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

T: 07772 992 732 E: agecareadvice@gmail.com

www.agecareadvice.co.uk

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KINGS COURT NURSING HOME Kings Court Nursing Home is a family run, purpose built Nursing and Residential Home which has built up a strong reputation across the county for providing a high standard of Nursing and Personal Care.

We specialise in delivering top quality care to our residents providing a comfortable, secure and happy home from home environment. We believe in treating everyone as individuals and ensure our care is person-centred promoting a thoroughly enjoyable day to day experience.

l

l

l

l

l

l

l

THE

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Local shops nearby Close to public transport Minibus or other transport is available Lift and Wheelchair access Television point in own room In house chef catering for all diets Highly qualified and attentive staff Full activities and entertainment programmes

C

ings ourt

NURSING HOME

Church Street, Grantham NG31 6RR Tel: 01476 576928 Fax: 01476 576927 Email: kingscourt@live.co.uk www.kingscourtnursinghome.co.uk

An Understanding Approach To Care

Home care agency checklist

© 2016 Care Choices Ltd

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit?

Can you contact the agency in an emergency or outside office hours?

Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day?

Are all staff checked with the Disclosure and Barring Service?

Will you be notified in advance if your care worker is on holiday or sick?

Are staff matched to you specifically, based on your needs and preferences?

Can you meet your care worker(s) before they start?

Does the agency have both male and female staff?

Does the agency have a training scheme in place?

Are all staff trained to a certain level?

Are staff able to help with administering medication if required?

Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Can you see the agency’s contract terms?

Can you lodge a complaint easily?

Are complaints dealt with quickly?

Will your support plan be reviewed at regular intervals?

Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes

*See page 9.

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Gilder Care Limited

BUTTERFLIES CARE & SUPPORT LTD

Gilder Care is the multiple award winning agency of choice for those who need support to live in their own homes in Grantham and the surrounding villages.

We offer a flexible service 7 days a week .

We can support with: Personal Care Household tasks Shopping Social inclusion

At Gilder Care, we believe that individuality is everything. This is why, when you contact us, we will listen to your needs and tailor a package of care accordingly.

GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY

Friendly, Professional care within your own home.

We offer support with:

> PERSONAL CARE > NUTRITIONAL CARE > PRACTICAL CARE > SOCIAL CARE

Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST E mail: info@gildercare.co.uk www.gildercare.co.uk or telephone: 01476 978077

Providing care for you in your own home

v

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24 hour live-in care Companionship Housekeeping

v

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Home from Hospital Palliative care Carers breaks

BASED IN GAINSBOROUGH AND SURROUNDING VILLAGES CQC REGISTERED

Mandi - 07538742693 Sally - 07538742694

Email - butterfliescareandsupport@hotmail.co.uk

Tel: 01603 407707

www.purelycare.co.uk

Family owned and run, Purely Care provides excellent care with a range of conditions including dementia, multiple sclerosis, Parkinsons, stroke and terminal illnesses. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own homes. We provide live-in carers throughout East Anglia. Call us for an informal discussion about how we can help you.

CARE VISITS AT HOME Good old fashioned service

Where caring begins within our heart

LCMB Therahealth Homecare Ltd Tel.no. 01778 243110 Office 4 Meadow Drove Business Centre, Meadow Drove, Bourne, Lincolnshire PE10 0BQ

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

Bluebird Care Lincoln & North East Lincolnshire Ample House, 76a South Park, Lincoln, Lincs LN5 8ES Tel 01522 538656 or 01472 601177 Fax 01522 514646 Email Lincoln@bluebirdcare.co.uk

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CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care and support providers ACTION HOMECARE Long Sutton Tel: 01406 365793 ADDERLEY COURT APARTMENTS Spalding Tel: 01406 709259 AGE UK LINCOLN l Lincoln Tel: 01522 696000 ALLIED HEALTHCARE Lincoln Tel: 01522 753290 Lincoln Tel: 01522 753210

OP D MH

BEECH HOUSE Lincoln Tel: 01522 308824

OP YA

LDA YA

BEECHES, THE Louth Tel: 01507 603862

OP

OP D PD MH SI YA

OP D PD LDA MH YA OP D PD LDA MH YA AD

ALLWAYS CARE COMMUNITY SUPPORT AGENCY l Skegness Tel: 01754 612720 OP D PD LDA MH SI AMBASSADOR HOMECARE LTD l Lincoln Tel: 01522 528455 OP D PD SI YA AMBER CARE Market Rasen Tel: 01673 308501

OP D PD LDA MH SI YA

AN DARACH CARE Swinderby Tel: 01522 869279 ANGLIA – CARE AND DOMESTIC SUPPORT SERVICES LTD Spalding Tel: 01354 705012

LDA YA

OP D PD SI YA

ATLAS CARE SERVICES LTD LINCOLNSHIRE l Spalding Tel: 01733 349098 OP D PD LDA MH SI YA AUTISM CARE COMMUNITY SERVICES (LINCOLNSHIRE) Lincoln Tel: 01526 322444

LDA

BLOOMSBURY HOME CARE – THE BUTTERFIELD CENTRE l Bourne Tel: 01778 218806 OP D PD LDA MH SI YA AD BLOSSOMING HEARTS HOME CARE LTD Grantham Tel: 01476 400308 OP D PD LDA MH SI YA BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Stamford Tel: 01780 480881 OP D PD LDA SI YA BLUEBIRD CARE LINCOLN l Lincoln Tel: 01522 538656

Advert page 30 OP D PD SI YA

BOULTHAM PARK Lincoln Tel: 01507 478482

PD LDA SI YA

BSPOKE SOCIAL CARE Lincoln Tel: 07919 597073

OP D PD LDA MH YA

BUMBLEBEE CARE LTD Lincoln Tel: 01526 569454

OP D PD SI YA

BUTTERFLIES CARE & SUPPORT LTD Lincoln Advert page 30 Tel: 07538 742693 OP PD LDA MH CARE 4 U SERVICES (LINCS) LTD Lincoln Tel: 01522 704504 CARE AT YOUR HOME Peterborough Tel: 01778 380654

OP D PD SI YA

OP D PD LDA MH SI YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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D PA

Telephone: 01775 630411

Your Local Care Provider On Duty 24 Hours a Day, Every Day Our Person Centred service ensures our clients are in charge of their care and how it is delivered.

Our staff are specialist trained in End Of Life Care to provide a palliative service at home.

We work closely with Saint Barnabas, Marie Curie and Macmillan nurses to ensure a one-to-one continuity of care to our client and their loved ones at this most sensitive time.

l

Our service also covers: Temporary Cover to Nursing and Residential Homes l Community Domiciliary Care l Supported Living l Working with Physical and Learning Disabilities l Respite Cover l Live in Care l Dementia Care

The Care Quality Commission has inspected our service and has rated it: GOOD, SAFE, EFFECTIVE, CARING, RESPONSIVE AND WELL LED

We strive to maintain a high level of service through training and the dedication of our staff.

www.dpalincolnshire.co.uk

Care and support providers continued CAREWATCH (LINCOLN) Lincoln Tel: 01522 544580 OP D PD LDA MH SI YA AD

GILDER CARE LTD Grantham Tel: 01476 978077

CEDAR HOUSE Spalding Tel: 01775 711375

GROSVENOR HOUSE CARE HOME Gainsborough Advert page 46 Tel: 01427 616950 OP D PD YA

CHARISMA SERVICES Grantham Tel: 07791 238742

PD LDA SI YA

OP D PD LDA MH SI YA

CLARRIOTS HOME CARE LTD l Manby Tel: 01507 328390

OP D PD SI

COMMUNITY SUPPORT SERVICES Mablethorpe Tel: 01507 478482

LDA

COUNTY CARE INDEPENDENT LIVING LTD l Skegness Tel: 01754 611153 OP PD LDA MH SI CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE Market Rasen Tel: 01472 852282 OP PD LDA MH YA CRG HOMECARE – LINCOLNSHIRE l Boston Tel: 01205 400127 OP D PD LDA MH SI YA DIRECT PERSONNEL AGENCY LTD Spalding Advert page 32 Tel: 01775 630411 OP D PD LDA MH SI YA FLO'S FRIENDS Boston Tel: 07411 846692

OP D PD LDA YA

FOCUSABILITY SUPPORT AND CARE SERVICES Market Rasen Tel: 01673 844423 OP D PD LDA MH SI YA FOR YOU HEALTHCARE LTD Peterborough Tel: 01778 219062 OP D PD LDA MH SI YA AD

Advert page 30 OP D PD

H2H CARE SERVICE Lincoln Tel: 07528 114645 HALES GROUP LTD Bourne Tel: 01778 393723 Lincoln Tel: 01522 305338 HELPING HAND Grantham Tel: 01476 577781

OP D PD LDA MH YA

OP D PD LDA MH SI YA OP D PD YA

OP D PD LDA MH SI YA

HERITAGE CARE LTD – EAST MIDLANDS DOMICILIARY CARE BRANCH Grantham Tel: 01476 513564 OP PD LDA MH SI YA HERITAGE CARE LTD – LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne Tel: 01778 424241 OP PD LDA MH SI YA HOME FROM HOME CARE SERVICES LTD Spalding Tel: 01406 363686 OP PD LDA MH SI YA HOME INSTEAD SENIOR CARE Bourne Tel: 01778 243100

OP D PD MH SI

HOMECARE HELPLINE Sleaford Tel: 01529 497001 HOUSING AND SUPPORT SOLUTIONS – LINCOLN Lincoln Tel: 01522 683857

OP D PD

LDA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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Care and support providers continued HOWARDS COURT Boston Tel: 01993 772885

LDA MH YA

LAURELS, THE Lincoln Tel: 01522 532596

OP PD MH SI YA

LCMB THERAHEALTH HOMECARE LTD Bourne Advert page 30 Tel: 01778 243110 OP D PD YA LIBERTAS l Louth Tel: 01507 206666

OP MH YA

LINCOLNSHIRE HOME CARE LTD Spalding Tel: 01775 722887 OP D PD LDA YA LITTLE BROCKLESBY HOME CARE Grimsby Tel: 01469 569959 OP D PD MH SI YA MEADOWS HOMECARE SERVICES Grantham Tel: 01476 561184 OP D PD SI YA MEARS CARE LINCOLN Lincoln Tel: 01522 705607

OP D PD LDA MH SI YA

MEARS HOMECARE LTD LINCOLN Lincoln Tel: 01522 705607 OP D PD LDA MH SI YA MULBERRY HOME CARE: HEAD OFFICE Market Deeping Tel: 01778 343060 OP PD SI YA NAMRON CARE PROVIDER LTD Lincoln Tel: 01522 802603 NAVIGATION SUPPORT & CARE SERVICES LTD l Lincoln Tel: 01522 539626

OP D LDA YA AD

OP D PD LDA MH YA

NORTH WARREN HOUSE Gainsborough Tel: 01427 612171

OP

ONE TO ONE HOMECARE (UK) LTD Gainsborough Tel: 01427 668885 OP D PD LDA SI YA PRESTIGE NURSING SLEAFORD Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD PURELY CARE Norwich Tel: 01603 407707

Advert page 30 OP D PD LDA MH SI YA

RALPHLAND HOMECARE Boston Tel: 01205 722332

OP D PD LDA SI YA

ROYAL MENCAP SOCIETY – LINCOLNSHIRE DOMICILIARY CARE AGENCY Bourne Tel: 01778 423726 LDA ROYAL MENCAP SOCIETY – SOUTH LINCOLNSHIRE DOMICILIARY CARE AGENCY Bourne Tel: 01778 423726 OP LDA YA RUSSELL GREEN CARE HOME Woodhall Spa Tel: 01526 352879

OP D PD SI

SEVACARE – LINCOLN l Lincoln Tel: 01522 525000 OP D PD LDA MH SI YA AD

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care and support providers continued SHARON BRINKMAN CARE SERVICES LTD Spalding Tel: 07746 445519

OP D PD MH YA

SOUTHERNWOOD HOUSE Spalding Tel: 01775 760563

Advert page 42 OP D PD YA

SUNNY VIEW HOME CARE l Skegness Tel: 01754 762795 OP D PD LDA MH SI YA SWALLOW LODGE Lincoln Tel: 01522 300430

OP D PD LDA SI YA

THERA EAST Grantham Tel: 0300 303 1253 THERA EAST ANGLIA Grantham Tel: 0300 303 1281 THERA EAST MIDLANDS l Grantham Tel: 0300 303 1282 THERA NORTH Grantham Tel: 0300 303 1283 THERA SOUTH MIDLANDS Grantham Tel: 0300 303 1808

THERA SOUTH WEST Grantham Tel: 0300 303 1254

LDA

THERA WEST Grantham Tel: 0300 303 1284

LDA

TOWN AND COUNTRY CARE l Boston Tel: 01205 354329

OP YA

TRAINING, EMPLOYMENT, SUPPORT SOLUTIONS CIC – HEAD OFFICE Spalding Tel: 01406 259832 OP LDA MH SI YA

LDA

TRUST HEADQUARTERS Sleaford Tel: 01529 222220

OP D PD MH YA AD

LDA

VOYAGE (DCA) (LINCS) Sleaford Tel: 01529 488996

OP D PD LDA SI YA

LDA

WALNUT CARE AT HOME l Boston Tel: 01205 280101

LDA

WITHAM VALLEY CARE GROUP – DCA Lincoln Tel: 01522 789776

OP LDA SI YA

YORK HOUSE Billinghay Tel: 01526 860378

OP D PD LDA SI

LDA

OP D PD SI

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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Support for carers Who is a carer?

You are a carer if you provide unpaid help and support to a family member, friend or neighbour who would otherwise not be able to manage to live

independently, or whose health or wellbeing would deteriorate without this help.

Support for carers We recognise that being a carer can have a major impact on a person’s life. Having support can help a carer maintain their caring role and reduce the impact on their life.

The following information and support is available to help carers to be adequately prepared and supported for the caring role: • Information and advice about subjects relevant to carers.

• Carers’ newsletter which shares news, events and carers’ experiences.

• Details of carers’ support groups.

• Opportunities to gain knowledge and skills which can help carers in their caring role, for example, understanding a diagnosis.

• Carer’s Emergency Response Plan, which is a plan that you are supported to create and which provides detailed instructions for others to follow in an emergency situation.

• Opportunities for you to become involved in raising awareness and support for carers and

working with organisations to help shape and influence health and care services.

• A carer’s assessment to assess whether you have any additional need for support in your caring role (see below).

The Customer Service Centre is the first point of contact for all referrals and general enquiries regarding support for carers. You can contact them from 8am to 6pm, Monday to Friday (except on public holidays) on 01522 782224.

In an emergency, out of these hours, phone the Emergency Duty Team on 01522 782333.

What is a carer’s assessment?

A carer’s assessment is a way of identifying any needs and support that a carer has in relation to their caring role. The assessment will not judge a carer’s ability or the way the caring role is carried out. It is an opportunity to discuss how things are, whether or not any support might be needed and how the support can be provided.

• The things a carer wishes to achieve in their day-today life.

The assessment will consider:

• A carer’s wishes regarding social engagement and access to the community.

• The impact of the caring role on the carer.

36

• A carer’s view about their willingness or ability to carry on caring.

• A carer’s wishes to engage in work, education or volunteering.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What is a carer’s assessment? continued A carer can request a carer’s assessment, if they provide or intend to provide care for an adult, by contacting the Customer Service Centre on 01522 782224 between 8am and 6pm, Monday to Friday (except on public holidays).

Following the assessment, the carer will be informed of whether they are entitled to support from us.

To establish eligibility for support, the following national, eligibility criteria for carers will be applied.

Carers’ National Eligibility Criteria A carer meets the eligibility threshold if all three criteria are met: 1. A carer’s need for support arises because they are providing necessary care to an adult. As such, if the carer is providing care and support for needs which the adult is capable of meeting themselves, the carer may not be providing necessary care.

2. As a result of the caring responsibilities, the carer’s physical or mental health is either deteriorating or is at risk of deteriorating, or the carer is unable to achieve any of the following outcomes: • Carrying out any caring responsibilities the carer has for a child.

• Providing care to other persons for whom the carer provides care.

• Maintaining a habitable home environment in the carer’s home.

• Managing and maintaining nutrition.

• Developing and maintaining family or other personal relationships.

• Engaging in work, training, education or volunteering.

• Making use of necessary facilities or services in the local community, including recreational facilities or services.

• Engaging in recreational activities.

3. As a consequence, there is, or there is likely to be, a significant impact on the carer’s wellbeing.

In Lincolnshire, we also offer parent carers a statutory carer’s assessment and access to information and support.

Support If a carer has eligible support needs, we will create a support plan with them, which will describe how the carer’s needs will be met. A carer can choose to have a Direct Payment and use the money that they receive to arrange their own support.

If a carer is not eligible for support according to the national eligibility criteria, we will send them written information and advice to support them to maintain their caring role.

WHAT ARE THE CARE OPTIONS? HOW KNOW WHICH TO CHOOSE? WHATWILL ARE ITHE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 CALL CARE389 SELECT2077 FOR MORE INFORMATION: 0800 389 2077 Vi s i t w w w. l i n co l n s h i re. g ov. u k / a d u l tc a re fo r h e l p a n d i n fo r m at i o n

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Getting out and about We know that life is not easy when you are stuck at home all day, particularly if you need a little extra support.

Getting out, taking part in leisure activities and socialising with friends can make all the difference.

Day opportunities and day care Day opportunities ‘Day opportunities’ is the term we use for services and activities that focus on ordinary life opportunities and which give people with support needs, including people with complex high support needs, the chance to meet up with other people, to say what they want to do, to decide where they want to go, to try out new things in their community, and get support to do so. Day opportunities include some activities which are available in the evenings and at weekends.

Day care By ‘day care’, we mean services that are available in a resource centre, community building or a residential home which may offer more support with personal care. Day care services have professional caring staff who can support with things like going to the toilet and reminding people to take medication.

The service may also be able to offer a hot meal and drinks during the day, and a chance to socialise and take part in different activities.

Some services may be more specialised and can, for example, offer support to people with dementia or other high-dependency needs. In all cases, good day services should provide a stimulating environment and opportunities to address individual needs, including physical or mental frailty.

Self-funding is when you pay for day opportunities or day care from your own money. In many cases, access to day services may be arranged privately by approaching the service provider directly. Some providers will tailor the support to meet your needs if you want to do something more suited to you personally.

You may be able to get help to pay for services from Adult Care if you are eligible and have unmet needs.

You may be offered a Personal Budget for this. See page 13 for more information on Personal Budgets.

You can contact us to request an assessment of your needs and to see if you are eligible for services by phoning 01522 782155 or by emailing customer_services@lincolnshire.gov.uk

Please note that day opportunities and day care are chargeable services. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford. Some people pay nothing, however, if you have more than £23,250 in savings and capital, you may be asked to pay the full cost of your day services. For more information on assessments, see page 12. For information on paying for care, see page 62.

Day opportunities and day care are often invaluable in helping people to maintain their independence for longer. They also aim to help people improve their wellbeing, live healthier lifestyles and have a better quality of life. They can also help to give carers or family members a break from their caring role.

There are different ways to pay for and access day opportunities and day care. The following information explains how you can do this.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day care and day centres We want people to have more choice and control about planning their own care and support so that the services and support they receive is personalised to help them achieve their outcomes. Whilst the list below provides information on buildings-based day centres, you may prefer support to do things in your community.

Many people want to do different things throughout their week; this may include attending a centre providing day services, or it may be going out and about in the community, volunteering work, college, training, or sporting activities. It may be that some people just require practical support to help them to become more involved and use the amenities in their local community.

Support can include trained staff helping people learn how to use public transport by themselves, building independent living skills and enabling people to remain an active part of their community.

We may be able to help you to develop such

opportunities and tell you what alternatives may be available in your area.

ADDERLEY HOUSE Long Sutton Tel: 01406 364309 OP D PD MH SI AD

BERNADETTE HOUSE l Lincoln Tel: 01522 521926

ADULTS SUPPORTING ADULTS l Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA

BOULTHAM PARK HOUSE (OSJCT) Advert page 7 Lincoln Tel: 01522 681500 OP D PD LDA MH SI AD

AGE UK BOSTON & SOUTH HOLLAND Boston Tel: 01205 364161

OP

BLENHEIM CARE CENTRES Gainsborough Tel: 01427 668175

OP

BRAMHALL l Tattershall Tel: 01526 342632

AGE UK KESTEVEN Sleaford Tel: 01529 302843 AGE UK LINCOLN l Lincoln Tel: 01522 696000 AGE UK SPALDING DISTRICT Spalding Tel: 01775 720305

OP PD YA OP

OP D PD MH SI

BRANTLEY MANOR CARE HOME Advert page 78 Lincoln Tel: 01522 543866 l OP D

Advert page 40 OP PD

BUTTERFIELD CENTRE (AGE UK), THE Bourne Tel: 01778 421422 OP D LDA

ASHRIDGE Boston Tel: 01205 366922 ASHTREE HOUSE l Withern Tel: 01507 450373

Advert page 78 OP D

LDA YA Advert page 74 OP D

CAPRICORN COTTAGE Holbeach Tel: 01406 425067 CARE FOR ALL Immingham Tel: 01469 520000

OP D LDA OP

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 59

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Day care and day centres continued CAYTHORPE RESIDENTIAL HOME Caythorpe Tel: 01400 272552

OP D

FOXBY HILL CARE HOME l Gainsborough Tel: 01427 611231 OP D PD MH SI YA

COTTAGE RESIDENTIAL HOME, THE Nocton Tel: 01526 320887

OP D

GREENACRES CARE HOME Caistor Tel: 01472 851989 GREENACRES CARE HOME l Heckington Tel: 01529 460935

CREE CENTRE (GRANTHAM & DISTRICT MENCAP) l Grantham Tel: 01476 566050 DIGBY COURT (OSJCT) Bourne Tel: 01778 422035

LDA

Advert page 7 OP PD

DROVERS CALL CARE HOME l Gainsborough Tel: 01427 678300

Advert page 86 OP D PD

ERESBY HALL (OSJCT) Spilsby Tel: 01790 752295

Advert page 7 OP D

ERMINE HOUSE (OSJCT) Lincoln Tel: 01522 529093

Advert page 7 OP

FIELD HOUSE Spalding Tel: 01406 423257

OP D

OP OP D PD MH

GROSVENOR HOUSE CARE HOME Advert page 46 Gainsborough Tel: 01427 616950 l OP D PD YA GROVE, THE Horncastle Tel: 01522 500710

OP

HADLEIGH CARE Immingham Tel: 01469 572514 HARTSHOLME HOUSE (OSJCT) Lincoln Tel: 01522 683583

OP D Advert page 7 OP D

HEATH FARM l Scopwick Tel: 01526 322444

LDA

FIVE BELLS RESIDENTIAL CARE HOME l Folkingham Tel: 01529 497412 OP D PD

HOLLAND HOUSE NURSING HOME Advert page 20 Market Deeping Tel: 0843 506 9452 OP

FORGET ME NOT DAY CENTRE Grantham Tel: 01476 594533

OP D MH

HOLMLEIGH CARE HOME Navenby Tel: 01522 810298

OP

OP

KEB HOUSE Appleby Tel: 01724 733956

OP D

FOTHERBY HOUSE l Louth Tel: 01507 607237 FOXBY COURT (OSJCT) Gainsborough Tel: 01427 613376

Advert page 7 OP

Age UK Spalding District Day Care in a purpose built modern building providing friendly, professional care to local elderly people

Services are

Price of Day Care: £23.00 (a day) Price of Dementia Care (£8.00 per hour)

• • • •

Spa Bath Hairdresser/Beautician Chiropodist Entertainment

• • • •

Outings Daily Activities Transport Freshly cooked food

Dementia Day Care is also provided to meet individual needs with trained staff in a quiet environment with a secure garden area.

Age UK Spalding District

1 The Meadows, Spalding, Lincs PE11 1XR Tel 01775 720305 • email lizwalmsley@ageukspalding.co.uk or visit www.ageuk.org.uk/spaldingdistrict

KIRK HOUSE HOME FROM HOME CARE Dorrington Tel: 01790 763380

LDA

LAURELS NURSING HOME, THE l Holton Cum Beckering Tel: 01673 858680

OP D

LINKAGE COMMUNITY TRUST Grimsby Tel: 01790 752499 LITTLE BROCKLESBY HOUSE Grimsby Tel: 01469 561353

LDA OP D

MANOR CARE CENTRE Advert inside front cover East Kirkby Tel: 01790 763381 OP D MH MANOR GATE CARE HOME Boston Tel: 01205 366260

OP D

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Day care and day centres continued MEADOWS SANDS CARE HOME l Skegness Tel: 01754 762712

REACH DAY CENTRE Newark Tel: 01636 671939 OP D

MONSON RETIREMENT HOME l Advert page 80 Lincoln Tel: 01522 520643 OP NAVIGATION SUPPORT & CARE SERVICES LTD l Lincoln Tel: 01522 539626

OP D PD LDA MH SI YA

NEWARK AND SHERWOOD DAY SERVICES, NEWARK SITE Newark Tel: 01636 687444 OP LDA NEWHAVEN RESIDENTIAL HOME l Huttoft Tel: 01507 490294

OP LDA

OP PD LDA MH SI YA

RIDLINGTON DAY CENTRE Boston Tel: 01205 368449

OP D

SENSE EAST – THE HAMMOND CENTRE Nettleham Tel: 01522 595777

PD LDA SI YA

SKEGNESS DAY CENTRE Skegness Tel: 01754 766763 SKIRBECK COURT (OSJCT) Boston Tel: 01205 361444

OP Advert page 7 OP

SUMMERFIELD REST HOME Sutton-on-Sea Tel: 01507 441969

OP D

NORTH HYKEHAM DAY CENTRE North Hykeham Tel: 01522 689534

OP

NORTH WARREN HOUSE Gainsborough Tel: 01427 612171

SUNNY VIEW HOME CARE l Skegness Tel: 01754 762795 OP D PD LDA MH SI YA

OP

THERA TRUST l Boston Tel: 0300 303 1280

OLD HALL RESIDENTIAL CARE HOME, THE l Halton Holgate Tel: 01790 753503 OLD RECTORY, THE l Saxilby Tel: 01522 702346 OLD RECTORY, THE Stickney Tel: 01205 480885

OP D PD YA Advert page 7 OP PD

PHOENIX CARE CENTRE Chapel St Leonards Tel: 01754 872645 POPLARS, THE (OSJCT) Market Rasen Tel: 01673 843319 QU’APPELLE CARE HOME Bourne Tel: 01778 422932

OP D

WHITE GABLES CARE HOME l Boston Tel: 01205 723874

OP D PD

ORCHARD HOUSE CARE HOME l Mablethorpe Tel: 01507 472203 PATCHETT LODGE (OSJCT) Holbeach Tel: 01406 422012

OP D

THORPE HALL (SUE RYDER) Peterborough Tel: 01733 330060

OP D

Advert page 7 OP D OP D PD SI

WHITEFRIARS (OSJCT) Stamford Tel: 01780 765434

LDA OP YA OP D PD Advert page 7 OP D

WILLAN HOUSE l Stainfield Nr Wragby Tel: 01526 398785

OP D

WILLOW COURT Cherry Willingham Tel: 01522 595391

OP D

WILLOWS, THE Rippingale Tel: 01778 440773

OP D

WISPINGTON HOUSE LTD l Saxilby Tel: 01522 703012 WYNGATE RESIDENTIAL CARE HOME Mablethorpe Tel: 01507 477531

OP D PD SI

OP D PD

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 59

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41

“Looking after your future wellbeing”

Wellbeing Care Group provides a host of elderly care services both within your own home as well as our residential care homes. The care packages are specifically designed around your needs, this can range from the occasional care visit through to full 24 hour live in care.

We provide • A Respite and Day Care Service within our Residential Care Homes • Live in 24 Hour Care in your own home • Companionship • Carer Support • Hot Meal Service

• Laundering and Ironing Services • Cleaning and Handyman Services • Specially Organised Day Trips • Seasonal Events within our Homes

We now offer “The Wellbeing Premium Suites” at Southernwood House, which are individually designed large bedrooms benefiting from their own: • Wetroom Ensuites • Flat Screen Smart TV’s • Ipad Tablets • Riser Chairs

Tel: 0800 048 4172 www.wellbeinghomecare.co.uk

NE

Manager: Karen Dale Tel: 01778 421821 BOURNE

W

• A Private Lounge and Bathroom dedicated to the premium suites

Tel: 08448247788 www.wellbeingcaregroup.com

Manager: Tracey Klue Tel: 01775 760563 SPALDING

Transport Other support available to get out and about and access community services includes: Transport services If you are finding it difficult to use public transport due to a disability or mobility problem, Community Transport offers a number of different ways to help you, including Wheels 2 Work, Voluntary Car Schemes, Lincoln Dial-A-Ride and Call Connect. The Helpline team can book the Call Connect service, provide information on all available transport options, and discuss the best transport solution for the journey you need to make. If Call Connect is the best solution for you, the team will complete

the membership with you and book a pick up for you. If not, you will be given public transport information or the contact details for your nearest voluntary car scheme and information about any costs involved.

Blue Badge scheme The aim of the Blue Badge scheme is to help disabled people who have severe mobility issues to access goods, services and other facilities by allowing them to park close to their destination.

The scheme provides a national range of on-street parking concessions for Blue Badge holders who are travelling either as a driver or passenger.

Transport Helpline Tel: 01522 550129

Call Connect Tel: 0354 234 3344

Wheels 2 Work Tel: 01507 526778

Blue Badge Tel: 01522 782232

Lincoln Dial-A-Ride Tel: 01522 544983

Email: DisabledCarParking@lincolnshire.gov.uk

Care homes and housing options You may feel that you have exhausted all the options to remain living at home, and that it is time to look at moving into more purpose-built accommodation with support provided. This section describes the

housing options available to you and the different levels of care you may need if you decide to move to a residential environment.

Extra care Extra care housing supports you to live independently for as long as possible. Extra care provides a secure environment, with care services available 24-hours a day. Each apartment has a kitchen, bathroom, up to two bedrooms and a living room. Extra care housing developments provide communal facilities, such as restaurants, hair salons, and areas for regular social activities.

Although there are variations from scheme to scheme, there is the opportunity to rent, part purchase or fully own an apartment. Whichever of these options you choose, your apartment will be your home. Should you currently benefit from financial help paying your rent or receiving support, this will still be available subject to your circumstances.

In Lincolnshire, there are currently extra care schemes in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston, Skegness and Sutton-on-Sea. The schemes are managed by registered social landlords, and we are working with developers to increase the number of schemes.

Extra care housing enhances the offer to people when they feel they require a little more support. Providing peace of mind that someone is always on hand to help, if required, is at the core of the vision and is something we are seeking to increase the availability of throughout Lincolnshire.

Extra care is a chargeable service. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford. For more information on paying for care see page 62. >>

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Extra care continued >> Extra care housing schemes

• Olsen Court, Lincoln – LACE Housing Tel: 01522 522458

• Mayfields, Boston – Mayflower Housing Tel: 01205 318500 or 0300 365 5000 • Brick Kiln Place, Grantham – LACE Housing Tel: 01476 516358

• Reverend Bill Baker Court, Sutton on Sea – Anchor Housing Tel: 0345 140 2020

• Elizabeth Court, Louth – Waterloo Housing Tel: 01507 354004 or 0800 435 016

• Worth Court, Bourne – LACE Housing Tel: 01778 423138

• Eslaforde Gardens, Sleaford – North Kesteven District Council Tel: 01529 414155

• Barratt Court, Skegness – Waterloo Housing Tel: 01754 899500 or 0800 435 016

Sheltered housing and retirement housing Sheltered or retirement housing is suitable if you like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency, or if you expect to be away from home for long periods and want to know that your home is safe. Often called retirement housing, there are many

types of sheltered housing schemes, available to rent or buy. Schemes usually consist of between 15 and 40 dwellings, which may be bed-sit rooms, selfcontained flats, bungalows or luxury apartments.

Some schemes are simply housing designed to meet

Priory Court

Enhancing life, excelling in care Residential and Respite Care Currently undergoing a refurbishment programme in 2016, Priory Court provides hotel style living, restaurant quality dining and a wide ranging programme of events and activities. Your Well-being is also at the heart of all we do, supporting your physical, social and nutritional needs for a fulfilled life.

• Professional kitchens and chefs provide restaurant quality dining with wine served in comfortable surroundings • Spacious bedrooms all with ensuite showers and some rooms opening directly on to the gardens • Homemade pastries and beverages are available to residents and their visitors throughout the day • Relaxing salon providing hair and beauty treatments • Sunny landscaped gardens with raised beds and patios • Stunning views from the lounges and gardens to St Leonard’s Priory

See our lovely home life at facebook.com/PrioryCourtHome

Call the Priory Court Home Manager on 01780 650750

Priory Road | Stamford | Lincolnshire | PE9 2EU | www.averyhealthcare.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sheltered housing and retirement housing continued the needs of older people. The majority of schemes have a scheme manager or warden and a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden.

Meals are not normally provided, but a few schemes include a restaurant and may arrange hot meals.

Sheltered housing is offered by independent housing and care organisations throughout the county.

Care homes All care providers in the country must be registered with the Care Quality Commission, which will inspect and rate them for quality of services. These inspection reports and quality ratings are available from the care home or the Care Quality Commission website at www.cqc.org.uk Care homes offering personal care only These are commonly referred to as 'residential care homes'. If you are reasonably active but would like greater security and care, subject to a needs assessment, a care home only offering personal care may be the option you choose.

Personal care includes support with bathing, feeding, dressing, and help with mobility. Support with personal care is a chargeable service. For more information about fees and charges for care homes, please see the information starting on page 62.

Listings of care homes in Lincolnshire begin on page 73.

Care homes with nursing These used to be known as ‘nursing homes’. If you think you may need nursing care in a home, you will need to be visited by Adult Care to assess the care you

may need. This visit might be in your own home or in hospital if you have been ill. You will be fully involved in planning your care needs. It is important that you get your nursing assessment done before you go into the home. You can contact the nurse case management teams for your area through the clinical commissioning group that your GP belongs to.

The cost of the nursing care part of your fees is paid by the NHS directly to the home. This is called NHSFunded Nursing Care and the amount is set nationally.

Currently, this is a flat rate of £112 per week.

Personal care is not paid for by the NHS and must be paid for by you if your capital/savings exceed £23,250.

See page 62 for further information about paying for care and page 12 for an explanation about being assessed for care services.

If a care home providing nursing care is the best solution for you, we will give you information to help you find a home that meets your requirements.

Listings of care homes with nursing begin on page 73.

Figures mentioned here may change over the lifetime of this directory.

Choosing a care home Moving to a care home is a major step. Support options are developing all the time, and it is important to be sure that you have explored all the options available to support you to remain in your own home. Contact the Customer Service Centre on 01522 782155 or explore www.lincolnshire.gov.uk/adultcare Once you are sure that a care home really is the right option, you might want to consider visiting your

choice of home more than once, perhaps at different times of the day, and reading the Care Quality Commission reports. Copies of the inspection reports are available at www.cqc.org.uk or by telephoning 03000 616161. You will also need to find out about the cost of living at the home. There may be additional costs which are greater than the amount the Council is able to contribute. See page 62 for further information about paying for care and page 66 for an explanation of third party payments.

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Care homes checklist

© 2016 Care Choices Ltd

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff What is the minimum number of staff that are available at any time?

Personal preferences

Are staff respectful, friendly and polite?

Do staff have formal training?

Are the staff engaging with residents?

Activities Is there an Activities Co-ordinator?

Can you get involved in activities you enjoy?

Does the home organise any outings?

Are residents escorted to appointments?

Do the residents seem entertained?

Does the home have a varied activities schedule?

Life in the home

Is the home too hot/cold? Can you control the heating in your room?

Is the décor to your tastes?

Are there restricted visiting hours?

Is there somewhere you can go to be alone?

Does the home feel welcoming?

Catering Does the menu change regularly?

Can the home cater for any dietary requirements you may have?

Can you eat when you like, even at night?

Can you have food in your room?

Is there a choice of food at mealtimes?

Is alcohol available/allowed if you want it?

Is the home adapted to suit your needs?

Can visitors join you for meals?

Can you bring your own furniture?

Fees

Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Do your fees cover all of the services and activities?

Are fees likely to change regularly?

Is there public transport nearby?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Does the home provide any transport?

Can you make/receive calls privately?

Can you decide when to get up and go to bed?

Can you keep your room if you go into hospital?

Does the home allow pets?

Can you handle your own money?

*See page 9.

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ssionate care to every resident.

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• Specialist baths & ensuite wet rooms

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© 2016 Care Choices Ltd

Fees per week £ £ £

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 47.

Design

Health

Are there clear signs throughout the home?

Can residents get help with eating and drinking?

Has the home been designed or adapted for people with dementia?

How often does the home review residents’ medication?

Are the home and grounds secure?

Are there prompts outside the residents’ rooms to help people identify

their own?

Is the décor familiar to your loved one?

Choices Do residents get choice in terms of what they wear each day?

Staff Are staff trained to identify when a resident might be unwell?

Are residents encouraged to be independent?

Can residents decide what to do each day?

Can residents have a say in the décor of their room?

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Does the home offer help if a resident needs assistance taking medication?

Do GPs visit the home regularly?

Are staff trained to spot when someone

needs to go to the toilet?

Do the staff have any dementia specific

training/experience?

Will your loved one have a member of staff specifically responsible for their care?

Approach to care

Activities

Are residents able to join in with household tasks like folding washing?

Are there activities on each day?

Can residents walk around outside on their own?

Are residents sitting in front of the TV or are they active and engaged?

Are there rummage boxes around?

Does the home follow a specific approach to dementia therapy, for example, validation therapy?

Will the home keep you informed about changes to your loved one’s care?

Does the home have a specific approach to end of life care?

Does the home keep up to date with best practice in dementia care?

*See page 9.

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Intermediate care Intermediate care is based around a programme of therapy and treatment and is designed to rehabilitate you, to enable you to manage by yourself.

Intermediate care is provided by the NHS and is free, including any care home fees. It can be provided in your own home or in a care home and is usually limited to a maximum of six weeks.

NHS continuing healthcare NHS continuing healthcare, also known as NHS continuing care or fully funded NHS care, is a package of care that can be provided in a variety of settings outside of hospital, and is arranged and funded solely by the NHS. It is awarded when a person has been assessed as having a primary health need.

registered with will decide whether or not you are eligible for NHS continuing healthcare. Decisions on how and where services will be provided are made with you.

The National Framework for Continuing Healthcare and NHS-funded Nursing Care sets out the eligibility criteria and the assessment process for accessing NHS continuing healthcare funding. Following a multi-professional assessment of your needs, the clinical commissioning group that your GP is

Reviews As your needs can change, regular reviews will be undertaken which may result in changes to the provision and funding of your care. You can also request a review of your care needs if you feel they have changed.

For more information on NHS continuing healthcare see page 63.

Living with dementia Throughout the UK, there is estimated to be 850,000 people with dementia and the challenge of living with dementia continues to confront increasing numbers of people as our population ages. Most people with dementia are over 65 years of age, but dementia can affect younger people too.

Dementia affects everyone differently and can cause a wide range of symptoms. These can include problems with memory, thinking, concentration and language. People may become confused or struggle with how they perceive things. Dementia can also

cause changes in mood or emotions and affect how someone behaves.

As GPs are usually the first point of contact for people with memory problems, they will be working to increase the number of people getting a formal diagnosis. The GP may refer you to a Memory Assessment Service to help make a diagnosis of dementia.

Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care.

A Memory Assessment Service: diagnosis and early intervention A Memory Assessment Service comprises specialist staff skilled in the assessment, early support, intervention and treatment of people experiencing dementia, including consultant psychiatrists, mental

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Living with dementia continued health nurses, occupational therapists, psychologists, social workers and dedicated support workers.

The team work together to provide specialist assessments to determine whether dementia is present in cases where other common causes have been excluded by the GP. If dementia is diagnosed, then appropriate early intervention and advice, as part of an individualised care plan, are provided and onward signposting undertaken as required.

The assessments provided build upon the tests and history started by the GP. Where required, additional investigations are requested, such as head scans or further blood tests to support the process of diagnosis and inform the type of care and information required.

Following assessment, if dementia is not confirmed, the team will then either signpost on to other appropriate services or discharge back to the GP. The GP will be informed of the findings to ensure continuity of care and signposting to appropriate support networks and organisations for postdiagnosis support.

Support for dementia carers Don’t forget to make sure that, if you are caring for someone with dementia, you also look after yourself.

A good first point of contact is the Carers’ Team – see page 36 for more information about having a carer’s assessment and a Carer’s Emergency Response Plan. A new Dementia Carers’ Handbook has been produced which you can ask for. The Carers’ Team can help you identify appropriate support and more.

For more information, go to Lincolnshire County Council’s online information and advice service at www.lincolnshire.gov.uk/adultcare Alzheimer’s Society Lincolnshire provides information, advice and support to people with dementia, their families and family carers through its dedicated Dementia Family Support Service.

It runs a number of Dementia Cafés across the county. These provide a relaxed and welcoming opportunity to meet other people, share experiences and obtain information and advice.

Alzheimer’s Society also runs a number of Singing for the Brain groups which, as well as being beneficial for the person with dementia, are highly enjoyable as something for family members caring for a person with dementia and friends to do together.

Alzheimer’s Society has recently introduced Carers’ Support groups. These are for carers or former carers for someone with a diagnosis of dementia. They provide a relaxed and welcoming opportunity to meet other people, share experiences and obtain information and advice.

Lincolnshire Partnership NHS Foundation Trust offers Cognitive Stimulation Therapy, aimed at those in the early stages of dementia. This also offers a parallel course for family carers.

The Society also runs activity groups. These are for people with dementia and their carers, and include stimulating indoor and outdoor activities to support various interests such as boccia, table top gardening, crafts, puzzles and walking.

Rethink also offers dedicated face-to-face carers’ assessments for carers of people with dementia. See page 71 for contact details.

The Dementia Cafés, Singing for the Brain and Carers' Support and activity groups offer valuable opportunities for social contact and to build new

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Living with dementia continued networks of support and friendship. Details of all these services begin on page 53.

Alzheimer’s Society offers a Side by Side service which helps people with dementia to keep doing the things they love, with the support of a volunteer. The Society has also developed a pioneering new service at Pilgrim Hospital in Boston, where dedicated staff based in the hospital offer information, advice, advocacy and support for people with dementia and their families, carers and friends. This helps improve the experience of admission and the stay in hospital, and also assists with discharge from hospital.

You can contact Alzheimer’s Society at: Lincoln House, 15 Sixfield Close (Off Skellingthorpe Road), Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681 Email: lincoln@alzheimers.org.uk (for general enquiries) or LincolnshireDFSS@alzheimers.org.uk (for the Dementia Family Support Service) Website: www.alzheimers.org.uk

Dedicated support for families living with dementia Dementia Support South Lincs Dementia Support South Lincs supports around 200 families in South Lincolnshire, helping to improve the quality of life of people living with dementia and their carers and reduce the sense of social isolation associated with the condition.

Services include one-to-one advice and information, emotional support from our memory health care worker and peer support at monthly meetings where members can share experiences or take part in an activity. We also have a very active group of younger people with dementia, who enjoy getting together every month for a pub lunch.

Details of the main groups start on page 53.

For more information, contact Kate Marshall on 07867 635611 or email k.marshall18@btinternet.com Website: www.dementiasupportsouthlincs.co.uk

Age Care Advice – Dementia Companion Service This is a small independent company run by a qualified social worker that can provide a care coordinator or companion to support individuals and families with dementia during the dementia journey.

This can help ensure that care is appropriate, safe and adapted as care needs change. It can help

52

family carers who need to take a break or a holiday by monitoring the care of the person with dementia, providing peace of mind. The service offers much more besides, including assistance with attending health appointments, help with stays in hospital, and being a contact for the Carers’ Emergency Response Plan and Lifeline Alarm Service. Charges apply.

For more information, email agecareadvice@gmail.com or call 07772 992732 or 01476 552137.

All About Me – planning ahead for going into hospital or care United Lincolnshire Hospitals NHS Trust (ULHT) has launched an innovative new project to support health and social care staff when caring for people with dementia. All About Me is an easy to use planning tool, designed to be used by families and friends to plan ahead for hospital admissions or going into a care setting.

All About Me is a detailed document containing key information about a person’s routine, interests and preferences. It helps health and social care staff provide attentive and personalised care, based on a sound understanding of the person’s needs, communication, likes and dislikes.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Dedicated support for families living with dementia continued The document covers: • Any medication the person is taking or they are allergic to.

• Any support they may need with eating and drinking.

• Any mobility aids they require or issues that may affect their movement.

• Their normal sleeping routine.

• Anything that might make them nervous, angry or sad or things that calm them down.

• Any interests, hobbies or things that are important to that person.

The All About Me document is available as an electronic or physical document. The electronic version can be found at the dedicated website www.allaboutme-lincolnshire.org.uk Physical copies are available from any Patient Advice Liaison Service (PALS) office at a Lincolnshire NHS Hospital.

For more information about the All About Me document email patient.experience@ulh.nhs.uk or call 01476 464560.

Dementia Family Support Service The Dementia Family Support Service is provided

by Alzheimer’s Society and funded by Lincolnshire County Council to help people with a dementia diagnosis, their families and carers. The service is available countywide and delivered by specialist family support workers.

The service provides information on dementia and advice on managing the condition to help people with dementia to stay independent for as long as possible. The service also helps people affected by dementia to navigate other available services to find the right support for them.

For more information or to make a referral, contact Alzheimer’s Society’s Lincolnshire office: Tel: 01522 692681 Email: LincolnshireDFSS@alzheimers.org.uk

Local dementia support groups Joining in new activities and sharing experiences with other people can be a positive and rewarding experience for those with dementia.

Assist Dementia Support Group Cherry Willingham, Reepham, Fiskerton Contact times: 8.45am to 12 noon, Wednesday, Thursday, Friday Tel: 01522 370164 Email: contact@assistlincs.org.uk Boston Alzheimer’s Carers’ Group Black Sluice Cottages, London Road, Boston PE21 7RA Tel: Hugh MacKay on 01205 351254 Email: mackay.06@btinternet.com Boston Caring Companions Carers Support Group 15 Edinburgh Crescent, Kirton, Boston, PE20 1JT Tel: Stanley Naylor on 01205 722594 Email: stannayk37@talktalk.net

Boston Dementia Café Len Medlock Centre, St Georges Road, Boston, PE21 8YB. Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Bourne Support Group Corn Exchange, Abbey Road, Bourne, PE10 9EF Run by Dementia Support South Lincs.

Tel: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Web: www.dementiasupportsouthlincs.co.uk Crowland and District 55+ Carers’ Group The Methodist Church, Reform Street, Crowland PE6 0AN Lunch group 11.00am to 3.00pm Tel: Margaret Taylor on 01733 210326

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Local dementia support groups continued Deepings Support Group Deepings Community Centre, 2 Douglas Road, Godsey Lane, Market Deeping, PE6 8PA Run by Dementia Support South Lincs.

Tel: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Web: www.dementiasupportsouthlincs.co.uk

Grantham Activity Group Grantham Alive Church, Castlegate, Grantham NG31 6TA Run by Alzheimer's Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Me Time – Our Time Support Group Wishing Well Pub, Dyke, Bourne Run by Dementia Support South Lincs.

Tel: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com

Grantham Dementia Café Grantham Alive Church, Castlegate, Grantham NG31 6TA Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Gainsborough Carers' Group The Scout Hut, Love Lane, Gainsborough DN21 2SG Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Gainsborough Memory Support Café Foxby Court, Middlefield Lane, Gainsborough Run by Orders of St John Care Trust.

Tel: 01427 613376. Supported by an Admiral nurse.

Gainsborough Dementia Café Marshall’s Sports Club Community Hall, Middlefield Lane, Gainsborough DN21 1XR Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Gainsborough Singing for the Brain Group Marshall’s Sports Club Community Hall, Middlefield Lane, Gainsborough DN21 1XR Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Gainsborough Activity Group Newlands Court, Newlands, Gainsborough DN21 1QX Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

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Grantham Singing for the Brain Group Jubilee Church Life Centre, 1-5 London Road, Grantham NG31 6EY Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Holbeach Support Group Youth Centre, Boston Road, Holbeach Tel: 07925 597589 Lincoln Activity Group Holy Cross Church Hall, Skellingthorpe Road, Lincoln LN6 7RB Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Lincoln Activity Group Bracebridge Community Centre, Maple Street, Lincoln LN5 8QT. Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Lincoln Singing for the Brain Group Holy Cross Church Hall, Skellingthorpe Road Lincoln LN6 7RB. Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Local dementia support groups continued Lincoln Dementia Café Bracebridge Community Centre, Maple Street, Lincoln LN5 8QT. Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Market Rasen Dementia Café Festival Hall, Caistor Road, Market Rasen, Lincoln LN8 3HT Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk North Hykeham Carers' Group Memorial Hall, 317 Newark Road, North Hykeham LN6 9RY Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Saxilby Carers’ Group Function Room, St Andrew’s Centre, William Street, Saxilby LN1 2LP Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

Skegness Dementia Café St Paul's Church Hall, (Mustard Seeds Café), Beresford Avenue, Skegness PE25 3HY Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Sleaford Activity Group St Denys Church Room, Market Place, Sleaford NG34 7SH Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Sleaford Dementia Café The Source, Southgate, Sleaford NG34 7RY Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Sleaford Singing for the Brain Group The Source, Southgate, Sleaford NG34 7RY Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk Spilsby Memory Support Café Eresby Hall, Spilsby. Run by Orders of St John Care Trust.

Tel: Helena Shelton on 01790 752495 Stamford Support Group Blackstones Sports and Social Club, Lincoln Road, Stamford PE9 1UU Run by Dementia Support South Lincs.

Tel: Kate Marshall on 07867 635611 Email: k.marshall18@btinternet.com Web: www.dementiasupportsouthlincs.co.uk Welton Carers’ Group Welton Village Hall, 51 Ryland Road, Welton LN2 3LU Run by Alzheimer’s Society.

Tel: Alzheimer’s Society Lincoln on 01522 692681 Email: lincoln@alzheimers.org.uk Web: www.alzheimers.org.uk

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Disabilities and sensory loss Specialist help for people with sensory impairments Lincolnshire Sensory Services The Lincolnshire Sensory Services team provides support for visually impaired, deaf, hard of hearing and deafblind adults, children and young people across the county.

If you have a visual or hearing impairment and require some assistance with everyday living tasks such as cooking a meal, paying a bill, using public transport or even accessing social groups, Lincolnshire Sensory Services may be able to help you. They will carry out an assessment of your needs and let you know if you are eligible for their help.

This can include anything from information and advice to issuing equipment to support you in your own home. The team works closely with individual clients, carers, families and professionals to deliver a service that focuses on empowering people with sensory loss to develop confidence and achieve independence within the community.

They offer well-equipped resource centres in Boston and in Grantham, providing a range of equipment for purchase from talking watches and clocks to daily living aids, games and specialist IT software. They can demonstrate equipment in the resource centre or in your home.

The services include: • A full range of information about eye conditions and local services that will help you remain independent.

• Information and advice about living with, or caring for someone with, sight loss.

• Training for living independently, for the person with sight loss and their carers.

• Visual impairment awareness training for partners and carers, volunteers, companies and Sighted Guiding.

• Specialist radio, CD, tape machines for those eligible to be registered blind.

For more information, please get in touch by: Tel: 01476 589513 Text: 07710 155104 Email: lincolnshiresensoryservices@ hearingloss.org.uk Web: www.actiononhearingloss.org.uk (search ‘Lincolnshire Sensory Services’) Write to: Lincolnshire Sensory Services 14 Finkin Street, Grantham, Lincolnshire NG31 6QZ Skype, ooVoo and NGT (Next Generation Text) available on request.

South Lincolnshire Blind Society South Lincolnshire Blind Society is a registered charity which provides a wide range of personcentred services to help people with sight loss to make their lives easier and remain independent whatever their age or personal circumstances.

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• Talking books and talking newspapers.

• 13 social groups who meet regularly and enjoy guest speakers, outings, attending events and just enjoy social companionship.

• Seven book groups who meet monthly for those who love to read.

• Volunteer home visitors.

• Support for carers.

• Emotional support officers.

• Help with welfare benefits and concessions.

• Help with applying for grants for specialist equipment.

• Community support workers for one-to-one specialist support and advice in the home or out and about.

• Referrals to Lincolnshire Sensory Services, Adult Care, Wellbeing Service, Telecare, Carers’ Team, Guide Dogs for the Blind Association, Adults Supporting Adults, fire service and many more.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Specialist help for people with sensory impairments continued • Special events and activities such as quiz nights, pamper days, specialist technology and information events throughout the year.

• A quarterly newsletter packed full of useful information.

For more information, please contact: South Lincolnshire Blind Society 14 Finkin Street, Grantham, Lincolnshire NG31 5QZ Tel: 01476 592775 Email: slbs@blind-society.org.uk Web: www.blind-society.org.uk

Lincoln and Lindsey Blind Society Lincoln and Lindsey Blind Society’s aim is to enhance the quality of life for blind, partially sighted and visually impaired people, whatever your age or personal circumstances.

It gives practical help and assistance to people who are blind, partially sighted or visually impaired, which includes a home visiting service, a befriending service and a children’s activity service.

You do not have to be registered with a visual impairment, or have a referral from your doctor or optometrist. You, a family member or a friend can telephone, call in to see the team in person or write to them.

The Society serves North and North East Lincolnshire, East and West Lindsey and Lincoln City.

Lincoln and Lindsey Blind Society Bradbury House, Ramsgate, Louth LN11 0NB Tel: 01507 605604 Fax: 01507 608802 Email: info@llbs.co.uk Web: www.llbs.co.uk

Specialist help for people with learning disabilities We meet the needs of people with a learning disability, their families and informal carers in a variety of ways.

Any support or services you may be eligible for will depend on the outcome of your Adult Care assessment, described on page 12.

• A shared lives placement, where you can stay for a short break or on a long-term basis in a shared lives carer’s home.

• Community supported living – if you are eligible for adult care, you can have a Personal Budget to live more independently within the community.

Support includes:

• Residential care if your needs cannot be safely met with a community based support package.

• Professional support from our assessment and care management team.

• Advocacy, information and advice.

• Help to live in your home, including personal care or support to access your local community.

• Day opportunities, which could be a building based service or individual support to assist you to access community based activities, including leisure, work and education.

• Respite care to give your informal carers a break.

This could take place in a residential setting, a shared lives placement, in your own home or away from home with support.

• Specialist therapy services – our assessment and care management teams work in partnership with health colleagues who deliver a wide range of specialist learning disability therapy services.

For further information, please contact the Customer Service Centre on 01522 782155 or email customer_services@lincolnshire.gov.uk

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Keeping people safe Adult safeguarding – what it is and why it matters ‘Safeguarding’ means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop the risks and experience of abuse or neglect, while at the same time making sure that the person’s wellbeing is promoted, including having regard to their views, wishes, feelings and beliefs in deciding on any action.

3. P roportionality – the least intrusive response appropriate to the risk presented.

We will always promote your wellbeing in our safeguarding arrangements. We know that people have complex lives and being safe is only one of the things you want for yourself. Professionals in Lincolnshire will work with you to establish what being safe means to you and how that can be best achieved. We want to make safeguarding personal to you.

‘I get help and support to report abuse and neglect. I get help so that I am able to take part in the safeguarding process to the extent to which I want.’

The six key principles which underpin all our adult safeguarding work are:

‘I know that staff treat any personal and sensitive information in confidence, only sharing what is helpful and necessary. I am confident that professionals will work together and with me to get the best result for me.’

1. Empowerment – people being supported and encouraged to make their own decisions and informed consent.

‘I am asked what I want as the outcomes from the safeguarding process and these directly inform what happens.’

2. P revention – it is better to take action before harm occurs.

‘I receive clear and simple information about what abuse is, how to recognise the signs and what I can do to seek help.’

‘I am sure that the professionals will work in my interest, as I see them and they will only get involved as much as needed.’

4. P rotection – support and representation for those in greatest need.

5. P artnership – local solutions through services working with their communities.

Communities have a part to play in preventing, detecting and reporting neglect and abuse.

6. A ccountability – accountability and transparency in delivering safeguarding.

‘I understand the role of everyone involved in my life and so do they.’

What is abuse and neglect?

There are a number of ways that people can be harmed. A person can be harmed as a one-off or multiple times and the abuse can affect one or more people. Abuse can be long-term in the context of an ongoing family relationship, such as domestic violence or persistent psychological abuse, or opportunistic abuse where money or jewellery has been left lying around.

How can we help you?

As professionals, we can help you think about your life and what you want to do to help you to be safer. We use the six objectives to help us guide your and our thinking about the risks in your life

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Adult safeguarding – what it is and why it matters continued and what you want to do about them. We may do this with or without partners (if they can assist you), and the scope and nature of our involvement will be determined by the needs and risks that are presented. We will work in partnership with you and help you decide about taking any actions in your life.

The six objectives of an enquiry into abuse or neglect are to: 1. Establish the facts.

2. Ascertain the adult’s views and wishes and the outcome they want.

3. Assess the need for protection, support and redress and how they might be met.

4. Protect from abuse and neglect in accordance with the wishes of the adult.

5. Make decisions as to what follow-up action should be taken with regard to the person or organisation responsible for the abuse or neglect.

6. Enable the adult to achieve resolution and recovery.

Who should I contact?

The Customer Service Centre is the first point of contact for any member of the public concerned about any issue regarding the safeguarding of adults.

The Customer Service Centre will contact the local Safeguarding Team as appropriate.

You can contact the Customer Service Centre on 01522 782155, 8am to 6pm weekdays. Outside of this time, you can contact the Emergency Duty Team on 01522 782333, 5pm to 8:45am Monday to Thursday and from 4:45pm on Fridays through to 8:45am on Mondays, with a 24-hour service on Bank Holidays.

You should contact the police on 101 for anything that is not an emergency or dial 999 if you think that someone is in immediate danger.

Make your voice count If you feel something is not right or you are unhappy and need further support and advice, there are many

ways to get your voice heard.

Independent Advocacy Having someone to speak on your behalf, help you secure your rights and represent your interests is often known as independent advocacy. Advocacy can help safeguard people who are vulnerable by speaking up for them. It empowers people with physical or learning disabilities, older people, those with mental health issues and carers to make informed choices and decisions about their own health and social care. Advocacy is completely independent from organisations that provide social care services.

Independent advocacy services in Lincolnshire are provided by Total Voice Lincolnshire. This is a partnership of organisations which includes VoiceAbility (providing advocacy for adult users of social care and mental health services), Barnardos (advocacy for children and young people) and Age UK Lincoln (advocacy for older people who use residential care services). A single point of contact for all Total Voice services is provided by the Lincolnshire Advice Network. >>

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Independent Advocacy continued >> Some of the services Total Voice Lincolnshire provides have certain qualifying criteria. If you feel you might want the support of an advocate, the first step is to contact Total Voice for an informal chat.

If the service can help, an advocate will talk to you about your concerns, help you explore your options and choices, and assist you to find the right information and advice. If it is appropriate and with your agreement your advocate will express your views and opinions on your behalf at care meetings, during an assessment and at other times when you want to be heard.

Other contacts Advocacy is also available if you need help to express your concerns and you wish to complain about the care or treatment you have received from the NHS. This free, independent and confidential advocacy service is provided in Lincolnshire by POhWER. Tel: 0300 200 0084 (charged at local rate) Minicom: 0300 456 2364 Text: send the word ‘pohwer’ with your name and number to 81025 Email: pohwer@pohwer.net

For all enquiries, contact Total Voice Lincolnshire at: Tel: 01529 400479 Textphone: 07860 018887 Email: TVL@voiceability.org Web: www.totalvoicelincolnshire.org

Skype: pohwer.advocacy (8am to 6pm, Monday to Friday) Fax: 0300 456 2365 Write to: POhWER, PO Box 14043, Birmingham B6 9BL

Lincolnshire NHS Patient Advice and Liaison Service (PALS) PALS provides a confidential on-the-spot advice and information service for patients, their families, carers and members of the public who use NHS services in Lincolnshire.

PALS listens to people’s concerns, suggestions or queries, and helps to sort out issues quickly. It provides information about local services, and aims to use the patient experience to help shape and improve local health services.

PALS can be contacted on: Lincolnshire Community Health Services Tel. 0845 602 4384 Email: LHNT.LincsPALS@nhs.net Lincolnshire Primary Foundation Trust Tel: 01529 222265 Email: PALS@lpft.nhs.uk PALS can also be contacted via your local hospital: Email: PALS@ulh.nhs.uk Lincoln County Hospital Located near Main Reception Tel: 01522 707071 Pilgrim Hospital Located in Main Reception Tel: 01205 446243 Grantham Hospital Located adjacent to Ward 6 Tel: 01476 464861

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making a comment or complaint about care services We believe that you should feel able to share a comment, raise a concern or make a complaint about the services you receive without difficulty and in the knowledge that you will be listened to and taken seriously. The comments we receive, both positive and negative, help us assess how well we, and organisations we contract with, are doing. Your If the care you receive is arranged or funded through Lincolnshire County Council and you are not satisfied with the response you receive from the care provider, you can speak to your social worker or raise your concern with us in the following ways: Tel: 01522 782060 Email: feedback@lincolnshire.gov.uk If the care you are receiving is regulated, for example in a care home or where personal care is provided at home, this will be subject to standards set by the Care Quality Commission. If you are unhappy with the outcome of your complaint to Adult Care, or if you pay for your care yourself, you can contact the

comments are vital in helping to bring about real improvements in our services.

It is always best to raise a concern directly with the manager of the service concerned. This way, issues can be resolved at an early stage.

Fax: 01522 516137 Web: fill in an online feedback form at www.lincolnshire.gov.uk/feedbackform Write to: Customer Relations and Complaints Manager, Lincolnshire County Council, Customer Feedback, PO Box 841, Lincolnshire County Council, LN1 1ZE Local Government Ombudsman.

Tel: 0300 061 0614 Web: www.lgo.org.uk

Healthwatch Lincolnshire Healthwatch is your independent consumer champion for health and social care in Lincolnshire, putting you at the heart of health and social care services. Its role is to give local people a voice to influence and challenge how health and social care services are provided locally. It does this by listening to and talking with residents from all parts of the community and by holding service providers to account. It is here to make sure your views are heard by the key decision makers.

• Signposting you when you need to make a complaint about care.

• Working with the organisations that pay for your health or care services and making sure they are aware of the concerns and issues raised by local people.

• Following up any concerns or issues raised by residents to ensure they are responded to and working to ensure they have an impact on how services are run. >>

Healthwatch Lincolnshire can help you to get the best out of health and care services by: • Providing you with information about your local services and how you can access the help you need.

• Listening to your views about what is and isn’t working well.

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Healthwatch Lincolnshire continued • Influencing the way services are set up and commissioned.

Healthwatch has legal powers to look into specific areas of concern and, as a result, to make recommendations on how services can be improved.

Where appropriate, they will be able to alert healthcare providers and regulators to concerns that have been raised about specific services, health or care matters.

Tel: 01205 820 892 Email: info@healthwatchlincolnshire.co.uk Web: www.healthwatchlincolnshire.co.uk Twitter: @healthwatchlinc Facebook: www.facebook.com/ healthwatchlincolnshire

Financial and legal issues Self-funding advice If you have capital and savings of more than £23,250, you are entitled to an Adult Care assessment of your needs, but you will pay the full cost of any care services you require. Assessments are explained on page 12.

If you have assets of less than £14,250, you may be entitled to assistance with your funding from us. If you have savings between £14,250 and £23,250, you must pay £1 per week for each £250 you have above the lower figure, subject to an assessment of your needs.

If you would like the Council to arrange and manage a care package to meet those needs, rather than making your own arrangements directly with your chosen service provider(s), you will be charged a one-off arrangement fee of £445.

Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding the type of services that might suit you, and whether we might contribute to the costs.

What is a self-funder?

If you are paying for the full cost of your support needs, you are known as a ‘self-funder’, which means: • you have chosen not to ask us for support; • you have been assessed, but your care needs do not meet our eligibility criteria; • you have been assessed as eligible for support, but are moving to a care home and will not qualify for help with the fees because your income, savings or capital assets exceed the capital limit; • you are eligible for care and support at home but, due to your level of capital, savings or income, you have been assessed to pay the full chargeable cost or the maximum charge, and you have decided to fund your care and support yourself.

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There are many options for help with funding your care. If you are aware that you will need to fund your own care, there are a number of organisations which can offer advice. These include independent or specialised financial advisers who can explain the options available to you. Further information about accessing independent financial advice can be found on the Adult Care website at www.lincolnshire.gov.uk/adultcare

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Why do I need financial advice?

Whatever option you choose, you need to make sure you will have enough money to cover the cost of your care. If you do not have enough to cover the

cost, there is a risk that you will be unable to fund your own care needs for your lifetime or that you will have to move to a different care provider.

What options are available to me as a self-funder?

You can contact us and ask for an assessment of your needs. We can help you to identify your requirements and outcomes to help you plan for your support needs. You can also have a financial assessment, even if you don't think that we will make a contribution to your support needs; you may find that you are entitled to support with the costs, or you may be entitled to benefits you are not currently receiving.

If you have to pay the full cost of your support, we can offer information, advice and guidance: • about support and opportunities available to you to help you to regain your independent living skills through the use of equipment and technology; • on the cost of your support needs; • on preventative services and whether you might be eligible for reablement (see page 16).

Assuming you will be moving into care and you meet the eligibility criteria, you may be entitled to some of the following financial assistance and support.

Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, we may help with the cost during the first twelve weeks of permanent care, provided that we agree that care is needed.

Deferred Payment Agreements After the twelve-week property disregard period, any financial help from us will be charged against the value of your former home and recovered once your house has been sold. A legal charge will be placed on your home, and there will be some legal and administrative costs during the set-up of the agreement. Interest will also be charged. Please see the Deferred Payment leaflet available from us for more information.

We recommend that you seek independent legal and financial advice in these circumstances.

Attendance Allowance This is a non-means tested, non-taxable benefit from the Department for Work and Pensions (DWP) paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night.

Please note that entitlement to this benefit does change on admission to care, so it is important that you contact the Attendance Allowance unit at the DWP on 0345 605 6055 with any change in circumstance to avoid any overpayments in benefit being made.

NHS community healthcare You can receive community healthcare services in any setting, including your own home or in a care home. This care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by therapists and specialist nurses or through organisations such as Marie Curie or your local hospice.

NHS-Funded Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you will be entitled to a non-means-tested NHS Nursing Care Contribution (currently £112 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the care home.

The National Framework for Continuing Healthcare and NHS-funded Nursing Care sets out the eligibility criteria and the assessment process.

NHS continuing healthcare Access to NHS continuing healthcare funding is through an assessment process to determine

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What options are available to me as a self-funder? continued whether you have a primary health need. If you are eligible for this funding, the NHS will fund the cost of your care in any setting where your assessed needs can be met. This funding will cover the cost of your board and accommodation if you live in a care home.

It is not means-tested, however, your eligibility to receive this funding will be reviewed by NHS staff on a regular basis and may be withdrawn following a review and a period of notice. For more information on NHS continuing healthcare see page 50.

What to do if you are running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance as we may step in and help with your care fees. We must conduct

an assessment of your situation and may make a contribution. If the home you have chosen charges more than this, you must find someone to help pay the difference; this is called a ‘top-up’ payment.

Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. For more information on top-ups, see page 66.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies that may be able to help.

It is important to seek advice before committing yourself. Please see page 62 for information on accessing independent financial advice.

What will I have to pay for my care?

Most people will be expected to pay something towards the costs of their accommodation and personal care from their income and capital.

What is ‘capital’?

The value of your home is included when assessing capital; however, there are a number of reasons where it may be disregarded. Please refer to the Property Disregards section of ‘Annex B: Treatment of capital’ in the Care and support statutory guidance for further information, www.gov.uk/guidance/ care-and-support-statutory-guidance/annexes

allowed to do this yourself if your capital is below £23,250 except in limited circumstances.

If your capital is less than £14,250 and the home you choose charges fees that are within our funding rate, your contribution will be assessed only on your income.

With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250 as well as your assessed contribution from your income.

If you do not have more than £23,250 in capital and savings We will contribute financially towards your care costs, and we will work out the level of our contribution using nationally set guidelines.

If you do have more than £23,250 in capital and savings Arrange for an assessment with us to define your care needs. Whichever homes you consider must be able to meet your assessed care needs.

To work out how much we will pay, you must arrange an assessment (explained on page 12). This will define your care needs and how they will be best met and your financial situation. Whichever homes you consider must be able to meet these needs.

If, apart from your property, your savings are less than £23,250, we may be able to help with your care costs subject to you meeting the criteria for the first twelve weeks. After this time, you may meet the criteria for Deferred Payments. This means any money that we pay for your care fees will be regarded as a loan with interest charges and will need to be repaid once the scheme ends, usually by way of the property being sold or from your estate, within the scheme’s payment terms. (Please see the Deferred Payments

Your choice of care home will be limited to those that accept our funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference (explained on page 66). You are not

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What will I have to pay for my care? continued leaflet available from us for more information and the explanation on page 63.)

Whatever your circumstances Remember: • Your partner will not be means-tested, even if they remain living in your home. If you both have a private pension you can opt for only half to be considered when you are assessed.

• Your assessment will be made up of two elements, a ‘care’ part and a ‘financial’ one, and.

• A nursing home will generally be more expensive than a residential home which only offers a personal care service.

Consider claiming: • Income Support; • Pension Credit; • Attendance Allowance.

If you are self-funding, you may be entitled to Attendance Allowance, which is either £55.10 or £82.30 per week depending on your care needs.

Always inform the Department for Works and Pensions if you go into permanent care to ensure that you and your partner/spouse are receiving the correct benefit entitlements.

Moving into a care home with nursing?

You will be eligible for the NHS Nursing Care Contribution – currently £112 per week.

Always seek advice Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Society of Later Life Advisers (SOLLA) We would recommend that any financial adviser is accredited by the Financial Conduct Authority (FCA) or is accredited with the Society of Later Life Advisers (SOLLA).

Tel: 0333 2020 454 Web: www.societyoflaterlifeadvisers.co.uk

Money Advice Service For free advice on paying for care, planning and debt advice go to www.moneyadviceservice.org.uk or call the Money Advice Service on 0800 138 7777.

The figures mentioned here may change over the life of this directory. For current information, please contact us on 01522 782155.

Respite and short stays If your stay is not expected to last for more than 56 days then there is a fixed weekly charge depending on your age and financial situation.

Lincolnshire County Council’s contribution to care costs We will pay the following rates if we are supporting you in a care home or care home with nursing.

The rates shown will be reviewed in April 2017 and include a person’s assessed contribution as well as our contribution.

Category of care

New Placements (per week)

Older People Residential

£432

Older People High Dependency

£480

Older People Nursing

£469

Mental Health Residential

£450

Mental Health Nursing

£469

Learning Disability Residential/ £506 Nursing Physical Disability Residential/ Nursing

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£557

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Third party payments If the care home you choose costs more than the rate we usually pay for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party payment’.

Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once it has been confirmed that this person or organisation has agreed to pay the top-up

payment, they must sign an agreement to formalise the arrangement.

It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must be confident that any increases will be met. Should payments stop for any reason, you should seek help and advice from us immediately.

As the financing of care is a complex area, you are advised to contact us to ask for specific advice and individual guidance.

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Lasting Powers of Attorney (LPAs). Some can also offer guidance on immediate and long-term care plans, and can ensure the NHS and County Council has made the correct contribution to your fees.

Lasting Powers of Attorney allow you to appoint someone you trust to make decisions on your behalf when you are unable to do so for yourself. A LPA for Welfare can only make decisions about your personal welfare, which includes your healthcare and giving consent to medical treatment. A LPA for Property and Finance can only make decisions about your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian.

The Court of Protection can issue Orders directing the management of your property and financial affairs if you are incapable of managing your own affairs and if you do not have a LPA.

consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Solicitors for the Elderly Solicitors for the Elderly (SFE) is an independent, national organisation of lawyers who provide specialist legal advice for older and vulnerable people, their families and carers.

Email: admin@sfe.legal Web: www.sfe.legal NB: Please be aware the SFE administration team are not qualified to give legal advice, but can help you to locate a solicitor who may be able to help you.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment, but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances. This would legally have to be honoured, even if there is a risk that you may die as a result.

Care home contracts for self-funding residents If you are self-funding your care and have a contract with your care provider, it is important to speak to solicitors with experience in this field. Any contract should explain:

Any proposed gift out of your estate needs careful

• what complaints procedure is in place;

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• the cost of care; • what services are included in the price and how often this is reviewed;

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How solicitors can help continued • what your rights are and the obligations of the care provider under the contract; • the procedure for cancelling a contract; • the administering of medication.

If you have any further queries with regard to care homes in Lincolnshire, please contact the Customer Service Centre on 01522 782155.

Useful contacts Action for Blind People Action for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all ages. We listen, we understand, we act.

105 Judd Street, London WC1H 9NE Tel: 0303 123 9999 Email: helpline@rnib.org.uk Web: www.actionfor blindpeople.org.uk Action on Elder Abuse (AEA) Works to protect, and prevent the abuse of vulnerable older adults.

Tel: 0808 808 8141 Email: enquiries@elderabuse. org.uk Web: www.elderabuse.org.uk Age Care Advice An independent social worker-led company specialising in the care and support of individuals and families living with dementia.

Tel: 01572 756666, 01476 552137 or 07772 992732 Email: agecareadvice @gmail.com Web: www.agecareadvice.co.uk Adult Care Customer Service Centre.

Tel: 01522 782155 Adults Supporting Adults Charitable organisation offering

a range of community based services, including daytime provision, respite and extendedstay visits to learn new skills.

Railton House, Sleaford Business Park, Sleaford NG34 7EQ Tel: 01529 416270 Email: enquiries@asaorg.co.uk Web: www.asaorg.co.uk Age UK The country’s largest charity dedicated to helping everyone make the most of later life.

Tel: 0800 169 2081 Web: www.ageuk.org.uk Age UK Boston & South Holland William Garfitt House, 116 High Street, Boston PE21 8TG Tel: 01205 364161 Email: admin@ageukbsh.org.uk Web: www.ageuk.org.uk/ bostonandsouthholland Age UK Lincoln 36 Park Street, Lincoln LN1 1UQ Tel: 01522 696000 Email: info@ageuklincoln.org.uk Web: www.ageuk.org.uk/lincoln Age UK Lindsey The Old School House, Manor House Street, Horncastle LN9 5HF Tel: 01507 524242 Email: info@ageuklindsey.co.uk Web: www.ageuk.org.uk/lindsey

Age UK Spalding District 1 The Meadows, Spalding PE11 1XR Tel: 01775 720305 Email: kellyfovargue@ ageukspalding.co.uk Web: www.ageuk.org.uk/ spaldingdistrict Alzheimer’s Society Lincolnshire An organisation which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.

Lincolnshire Alzheimer’s Society holds various support groups and services across the county.

15 Sixfield Close, Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681 Email: lincoln@ alzheimers.org.uk Web: www.alzheimers.org.uk Association of Charitable Organisations A national umbrella body for benevolent charities.

2nd Floor, Acorn House, 314-320, Grays Inn Road, London WC1X 8DP Tel: 0207 255 4480 Email: info@aco.uk.net Web: www.aco.uk.net British Institute of Learning Difficulties (BILD) Committed to improving the quality of life for people with a learning disability. >>

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Useful contacts continued >> Birmingham Research Park, 97 Vincent Drive, Edgbaston, Birmingham B15 2SQ Tel: 0121 415 6960 Email: enquiries@bild.org.uk Web: www.bild.org.uk British Red Cross Provides a wide range of services including first aid, emergency response, mobility aids, finding missing family, preparing for disasters, refugee support, and support at home.

Unity House, 22 Tollemache Road (South), Grantham NG31 7UH Tel: 0345 054 7171 Email: adminlincs@ redcross.org.uk Web: www.redcross.org.uk The Butterfly Hospice Trust Provides palliative care to anyone over the age of 18 in the Boston area with a progressive lifelimiting illness. The Hospice's role is to provide palliative care and holistic support to patients and their families, in partnership with Lincolnshire Community Health Services and the local community.

Rowan Way, Boston PE21 9DH Tel: 01205 311222 Email: enquiries@ butterflyhospice.org.uk Web: www.butterflyhospice.co.uk

In an emergency, or out of hours, call the Emergency Duty Team.

Tel: 01522 782333 Carers Trust – Carers Support Centre (North Lincolnshire) Jessie Wilcox House, 11 Redcombe Lane, Brigg, North Lincolnshire DN20 8AU Tel: 01652 650585 Email: info@carerssupport centre.com Web: www.carerssupport centre.com Carers UK The voice of carers.

Tel: 0808 808 7777 (Monday to Friday, 10am to 4pm) Email: advice@carersuk.org Web: www.carersuk.org Crossroads – Caring For Carers – South Humber Ltd 18 Hainton Avenue, Grimsby DN32 9BB Tel: 01472 345842 Email: crossroads@ southhumber.fsnet.co.uk

Dementia UK A national charity, committed to improving quality of life for all people affected by dementia.

Provides mental health nurses specialising in dementia care, The Carers Support Service called Admiral Nurses.

For all referrals and general Second Floor, 356 Holloway Road, enquiries regarding support for London N7 6PA carers, contact Lincolnshire County Tel: 0207 697 4160 Council Carers Support Service Email: info@dementiauk.org from 8am to 6pm, Monday to Web: www.dementiauk.org Friday (except on public holidays).

Tel: 01522 782224 Disability Lincs Email: Carers_Team@ Ancaster Day Centre, lincolnshire.gov.uk Boundary Street, Lincoln LN5 8NJ

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Tel: 01522 870602 Email: enquiries@disabilitylincs. org.uk Web: www.disabilitylincs.org.uk Elderly Accommodation Counsel (EAC) Helping older people make informed choices about meeting their housing and care needs.

89 Albert Embankment, London SE1 7TP Tel: 0800 377 7070 Email: info@firststop advice.org.uk Web: www.housingcare.org Friends of the Elderly A charity that supports older people who have a range of practical needs.

40-42 Ebury Street, London SW1W 0LZ Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk Headway Lincolnshire The UK’s leading brain injury charity.

The Len Medlock Centre, St George’s Road, Boston PE21 8YB Helpline: 0808 800 2244 Tel: 07546 592526 Email: headwaylincolnshire@ headway.org.uk Web: www.headwaylincolnshire. org.uk Healthwatch Lincolnshire Unit 12, 1-2 North End, Swineshead, Boston PE20 3LR Tel: 01205 820892 Email: info@healthwatch lincolnshire.co.uk Web: www.healthwatch lincolnshire.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued Independent Age A growing charity helping older people to live more fulfilling lives through the ‘ABC’ of advice, befriending and campaigning.

18 Avonmore Road, London W14 8RR Tel: 0207 605 4200 Advice Line: 0800 319 6789 Email: charity@ independentage.org Web: www.independentage.org Lincoln and Lindsey Blind Society Exists to enhance the quality of life of blind, partially sighted and visually impaired people whatever their age or circumstances in life.

Bradbury House, Ramsgate, Louth LN11 0NB Tel: 01507 605604 Email: info@llbs.co.uk Web: www.llbs.co.uk Lincolnshire Association of People with Disabilities (LAPD) LAPD was formed in 1994, by a group of disabled people in order to encourage, support and assist disabled people to make changes, both in their personal lives and in their communities, that enable them to live their lives to the full.

Boundary Street, Lincoln, Lincolnshire LN5 8PF Tel: 01522 530301 Email: manager@lapd.uk.com Web: www.lapd.uk.com Lincolnshire Home Independence Agency (LHIA) A local, independent charity that operates countywide to deliver support, home improvements, repairs and adaptations to elderly or disabled adults and the parents

and carers of disabled children to enable vulnerable people to live independently.

Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7AS Tel: 01522 516300 Email: info@lincshia.org Web: www.lincshia.org Lincolnshire Independent Living Assisting disabled people and those associated with all matters relating to advice across benefits and services which may improve a user’s life.

C/O VoiceAbility, 5 Saxilby Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln LN1 2LR Email: admin@lincolnshire independentliving.co.uk Web: www.lincolnshire independentliving.org.uk Lincolnshire Integrated Community Equipment Service (ICES) ICES Pooled Fund Manager, Orchard House, Orchard Street, Lincoln LN1 1BA Tel: 01522 553959 or 01522 554175 Email: wendy.ramsay@ lincolnshire.gov.uk Lincolnshire Sensory Services 14 Finkin Street, Grantham, Lincolnshire NG31 6QZ Tel: 01476 589513 Text: 07710 155104 Email: lincolnshiresensory services@hearingloss.org.uk Web: www.actiononhearingloss. org.uk/community/misc/ midlands/lincolnshire-sensoryservice.aspx

Macmillan Improves the lives of people affected by cancer locally. The service provides practical, medical, emotional and financial support and pushes for better cancer care.

Tel: 0808 808 0000 Web: www.macmillan.org.uk Lincoln The Macmillan Cancer Information and Support Centre, Lincoln County Hospital, Greetwell Road, Lincoln LN2 5QY Tel: 01522 573799 Email: macmillan.infosupport@ ulh.nhs.uk Web: www.ulh.nhs.uk Grantham The Macmillan Cancer Information and Support Centre, Outpatients Department, Grantham and District Hospital, 101 Manthorpe Road, Grantham NG31 8DG Tel: 01476 464978 Email: macmillan.infosupport@ ulh.nhs.uk Web: www.ulh.nhs.uk Boston The Macmillan Cancer Information and Support Centre, Pilgrim Hospital, Sibsey Road, Boston PE21 9QS Tel: 01205 446392 Email: macmillan.infosupport@ ulh.nhs.uk Web: www.ulh.nhs.uk Macmillan Palliative Carers Support c/o Carers Connect Age UK Lincoln Activity Centre, Park Street, Lincoln LN1 1UQ Tel: 01522 696000 >>

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Useful contacts continued >> Email: rachel@carers connect.net Web: www.carersconnect.org.uk/ support-and-advice/macmillancarer-support-service Mencap Mencap National Helpline.

Tel: 0808 808 111 Email: help@mencap.org.uk Grantham Office The Cree Centre, Aire Road, Grantham NG31 7QP Tel: 01467 566050 Email: annette.tweedie@ granthammencap.co.uk Web: www.granthammencap. co.uk Lincoln Office Community Centre, Croft Street, Lincoln LN2 5AX Tel: 01522 536765 Email: help@mencap.org.uk Boston Office Tel: 01205 356277 MS Society The UK’s leading MS charity. Since 1953, they’ve been providing information and support, funding research and fighting for change.

MS National Centre (MSNC), 372 Edgware Road, London NW2 6ND Tel: 0208 438 0700 Email: helpline@mssociety.org.uk Web: www.mssociety.org.uk Freephone helpline for the National MS Society can provide details for Lincolnshire MS Societies.

Tel: 0808 800 8000

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Boston and South Holland Tel: 01205 724550 Email: bostonsholland@ mssociety.org.uk Lincoln and District Tel: 01522 838220 Email: lincsdistms@yahoo.co.uk National Activity Providers Association (NAPA) Promotes the importance of activities for older persons.

1st Floor, Unit 1, Fairview Industrial Estate, Raans Road, Amersham HP6 6JY Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.com National Deaf Children’s Society The National Deaf Children’s Society (NDCS) is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Ground Floor South, Castle House, 37-45 Paul Street, London EC2A 4LS Tel: 0207 490 8656 Minicom: 0207 490 8656 Email: ndcs@ndcs.org.uk Web: www.ndcs.org.uk PALS (Lincolnshire Patient and Advice Liaison Service) Text: 07815 707746 Email: pals@ulh.nhs.uk Grantham and District Hospital Located adjacent to Ward 6 Tel: 01476 464861 Lincoln County Hospital Located near Main Reception Tel: 01522 707071

Pilgrim Hospital Located in Main Reception Tel: 01205 446243 Parkinson’s Society Parkinson’s UK, 215 Vauxhall Bridge Road, London SW1V 1EJ Tel: 0808 800 0303 Email: hello@parkinsons.org.uk Web: www.parkinsons.org.uk Penderels Lincolnshire Aims to assist people with all aspects of independent living.

Haverholme Priory Offices, Haverholme Park, Haverholme, Ewerby, Sleaford NG34 9PF Tel: 01526 833803 Email: lincolnshire@ penderelstrust.org.uk Web: www.penderelstrust.org.uk Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care.

Derek Whittaker House, Tunnel Lane, Kings Norton, Birmingham B30 3JN Tel: 0121 451 1088 Freephone: 0800 074 0194 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk The Relatives and Residents Association Exists for older people needing or living in residential care and their families and friends.

1 The Ivories, 6-18 Northampton Street, London N1 2HY Tel: 0207 359 8148 Email: info@relres.org Web: www.relres.org

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued Rethink Carers Support for families living with mental ill health. Carers support services. Supported living for people with mental ill health.

Rethink Advice and Information Service Tel: 0300 500 0927 Web: www.rethink.org Samaritans Available 24-hours a day to provide confidential, emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

17 Hungate, Lincoln LN1 1ES Tel: 0845 790 9090 Email: jo@samaritans.org Web: www.samaritans.org Shine Network Award-winning network of people and organisations involved in mental health.

Involve@Lincoln, 12 Mint Lane, Lincoln LN1 1UD Tel: 07969 872804 Email: info@lincsshine.co.uk Web: www.lincsshine.co.uk

The Silver Line The only national free confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year.

19-23 Featherstone Street, London EC1Y 8SL Tel: 0800 470 8090 Email: info@thesilverline.org.uk Web: www.thesilverline.org.uk South Lincolnshire Blind Society A major provider of services for blind and partially sighted people and their carers, who live in the districts of North Kesteven, South Kesteven, Boston Borough and South Holland.

14 Finkin Street, Grantham, Lincolnshire NG31 5QZ Tel: 01476 592775 Email: slbs@blind-society.org.uk Web: www.blind-society.org.uk St. Barnabas Hospices Provides specialist palliative and end of life care so that everyone can access and receive the support they need to live well and ease the process of dying.

In-Patient Unit, 36 Nettleham Road, Lincoln LN2 1RE Tel: 01522 511566 Email: enquiries@ stbarnabashospice.co.uk Web: www.stbarnabashospice. co.uk Stroke Association Provides practical advice, essential information and emotional support for stroke survivors, carers and families.

Tel: 0303 303 3100 Textphone: 18001 0303 3033 100 Email: info@stroke.org.uk Web: www.stroke.org.uk Lincoln and District Stroke Club Ancaster Day Centre, Boundary Street, Lincoln LN5 8PF Tel: 01522 537301 Total Voice Lincolnshire Lincs2Advice, 5 Mill House, Carre Street, Sleaford NG34 7TW Tel: 01529 400479 Email: TVL@voiceability.org Web: www.totalvoice lincolnshire.org

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24 hour nursing, residential, dementia and respite care

Large single en-suite rooms which can be decorated and customised to suit you Respite, Nursing and Residential care Stroke Rehabilitation care Stoma care Specialist Palliative care services including syringe drivers, nasal gastric tubes & peg feeding

established over 30 years Meadows Edge aims to develop individualised care plans to meet the needs of each of our clients. The purpose of our care plans is to help clients maintain their physical and mental well being, with a view to encouraging their own independence.

We provide homely surroundings and encourage clients to being in their own possessions for their added comfort and happiness.

We have no restrictions on visiting times as we fully understand that this is our clients home.

Meadows Edge makes efforts to encourage the family and friends to participate in the social activities provided for the clients.

Wyberton West Road, Boston, Lincolnshire PE21 7JU t: 01205 353271 e: enquiries@meadowsedge.co.uk

Meadows Edge gives the opportunity for clients to have the freedom of choice and freedom of expression within safe practise to all clients staying with us for either short or long term care. www.meadowsedge.co.uk

Providing a family-like environment where residents can feel safe, comfortable and cared about

Boston

Service category information is obtained from CQC and historic information recorded by the Council. These categories change regularly and you should contact the provider for current information on care they provide.

Boston care homes ASHRIDGE 14 Tower Road, Boston PE21 9AD Tel: 01205 366922

OP LDA YA

RALPHLAND CARE HOME Ralphs Lane, Frampton West, Boston PE20 1QU Tel: 01205 722332 OP D PD MH YA

FRAMPTON HOUSE RESIDENTIAL CARE HOME l West End Road, Frampton, Boston PE20 1BT Tel: 01205 724216 OP D

SKIRBECK COURT (OSJCT) l 55a Spilsby Road, Boston PE21 9NU Tel: 01205 361444 Advert page 7

GARDENS RESIDENTIAL HOME, THE 88 Sleaford Road, Boston PE21 8EY Tel: 01205 359797

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MANOR GATE CARE HOME 190 Causeway, Wyberton, Boston PE21 7BS Tel: 01205 366260

VAUXHALL COURT CARE HOME l Vauxhall House, Frieston Road, Boston PE21 0JW Tel: 01205 354911 OP D MH

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MINSTRELS RESIDENTIAL HOME, THE Main Road, Wrangle, Boston PE22 9AJ Tel: 01205 870910

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OLD RECTORY, THE Main Road, Stickney, Nr Boston PE22 8AY Tel: 01205 480885

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WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 357836 Advert page 76

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WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

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ST JOHN’S NURSING HOME White House Lane, Boston PE21 0BE Tel: 01205 366059

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Boston care homes with nursing ELMWOOD HOUSE NURSING HOME l 88 Sleaford Road, Boston PE21 8EY Tel: 01205 369235

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GEORGIANS (BOSTON) LTD, THE l 50 Wide Bargate, Boston PE21 6RY Tel: 01205 364111 OP D PD MH SI HUNTERS CREEK CARE HOME l 130 London Road, Boston PE21 7HB Tel: 01205 358034 Advert inside back cover

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MEADOWS EDGE CARE HOME LTD l Wyberton West Road, Wyberton, Boston PE21 7JU Tel: 01205 353271 Advert page 72

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WESTFIELD NURSING HOME 34 Sleaford Road, Boston PE21 8EU Tel: 0843 506 9452 Advert page 20

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WHITE GABLES CARE HOME l 21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 723874

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WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EG Tel: 01205 357836 Advert page 76

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WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355

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P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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East Lindsey Horncastle care homes BRAMHALL l 1 Butt Lane, Tattershall, Lincoln LN4 4NL Tel: 01526 342632

OP D

CLARENCE HOUSE AND THE GRANARY 53 West Street, Horncastle LN9 5JE Tel: 01507 524466

HEATHERLEA HOUSE RESIDENTIAL CARE HOME 109 Tor-o-Moor Road, Woodhall Spa LN10 6SD Tel: 01526 353394 OP D NETHERLANDS Spilsby Road, Horncastle LN9 6AL Tel: 01507 522009

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EASTWOOD LODGE l Stanhope Avenue, Woodhall Spa, Lincoln LN10 6SP Tel: 01526 352188 OP D GROVE RESIDENTIAL CARE HOME, THE Main Street, West Ashby, Horncastle LN9 5PT Tel: 01507 522507 OP D SI

LDA YA

RUSSELL GREEN CARE HOME 11 Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352879 OP D PD SI WESTERLEY RESIDENTIAL CARE HOME FOR THE ELDERLY – WOODHALL SPA l Westerley, The Broadway, Woodhall Spa LN10 6SQ Tel: 01526 352231 OP

Horncastle care homes with nursing NIGHTINGALE HOUSE CARE CENTRE Main Road, Bucknall, Lincoln LN10 5DT Tel: 01526 388261 Advert inside front cover

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SOUTH WOLD NURSING HOME l South Road, Tetford, Horncastle LN9 6QB Tel: 01507 533393

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TANGLEWOOD CARE HOME l 36 Louth Road, Horncastle LN9 5EN Tel: 01507 527265 Advert inside back cover TORAY PINES CARE HOME l School Lane, Coningsby LN4 4SJ Tel: 01526 344361/2 Advert inside back cover

OP D PD YA

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Ashtree House provides a homely environment in which the elderly with varying forms of dementia are cared for and enabled to maximize their capacity to enjoy life by meeting their physical, social, cultural, emotional and spiritual needs.

All staff are trained to deliver first class individualized care, meeting the changing needs of our residents. We offer permanent, respite and day care within Ashtree House a homely, family orientated environment where the quality of Church Lane, Withern care is reflected in the happiness of our residents.

Alford, Lincs LN13 0NG Phone: 01507 450 373 E-Mail: enquiries@ashtree-house.co.uk Website: www.ashtree-house.co.uk

Contact us should you require any further information.

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Louth care homes ALDERSON HOUSE Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH Tel: 01507 338584

NEWHAVEN RESIDENTIAL HOME l Mumby Road, Huttoft, Alford LN13 9RF Tel: 01507 490294 MH YA

ASHTREE HOUSE l Church Lane, Withern, Alford LN13 0NG Tel: 01507 450373 Advert page 74

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BEECHES, THE 28 South Street, Louth LN11 9JT Tel: 01507 603862

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BOULEVARD HOUSE 1 The Boulevard, Mablethorpe LN12 2AD Tel: 01507 473228

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CHIMNEYS CARE HOME, THE 1 Station Road, Alford LN13 9HY Tel: 01507 462789

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DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 Advert page 76

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ELMS CARE HOME, THE Elm Drive, Louth LN11 0DE Tel: 01507 350100 FIR CLOSE 2 Westgate, Louth LN11 9YH Tel: 01507 603882 FOTHERBY HOUSE l Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 607237 GABLES, THE Willoughby Road, Cumberworth, Alford LN13 9LF Tel: 01507 490661

LDA

RIVERSIDE Ramsgate Road, Louth LN11 0NJ Tel: 01507 608311

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ROWANS, THE 266 Eastgate, Louth LN11 8DJ Tel: 01507 608081

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SCOTT’S VIEW AT SOUTH FARM l Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU Tel: 01507 443746

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SEATON HOUSE 153 Eastgate, Louth LN11 9AJ Tel: 01507 611071

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SENSE – MONKS DYKE ROAD, 56 Louth LN11 9AN Tel: 01507 610877

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SENSE – OLD MILL PARK, 25 Louth LN11 0NY Tel: 01507 608052

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LIVINGSTONE COURT Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479333

OAK LODGE Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479782

SENSE – MONKS DYKE ROAD, 54 Louth LN11 9AN Tel: 01507 609332

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LINK HOUSE Main Road, Withern LN13 0NB Tel: 01507 450403

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SUMMERFIELD REST HOME 10-12 Park Road East, Sutton-on-Sea, Mablethorpe LN12 2NL Tel: 01507 441969

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SWALLOWDALE 5 Bilsby Road, Alford LN13 9EW Tel: 01507 463833

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SYCAMORES, THE 45 South Street, Alford LN13 9AN Tel: 01507 463225

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P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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Louth care homes continued WILLOUGHBY HOUSE Willoughby Road, Sutton-on-Sea LN12 2NF Tel: 01507 442555

VICTORIA HOUSE RESIDENTIAL HOME 31 Station Road, Alford LN13 9JB Tel: 01507 463292

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WAVERLEY 164 High Street, Mablethorpe LN12 1EJ Tel: 01507 473071

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WYNGATE RESIDENTIAL CARE HOME Alford Road, Mablethorpe LN12 1PX Tel: 01507 477531

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FOUNTAINS CARE CENTRE, THE Church Lane, Tetney, Grimsby DN36 5JX Tel: 01472 210456 Advert inside front cover OP D PD

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Louth care homes with nursing APEX CARE CENTRE l Ruskin Road, Mablethorpe LN12 1BP Tel: 01507 478856 DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 Advert below

MADEIRA HOUSE 129-131 High Holme Road, Louth LN11 0HD Tel: 01507 607452 OP D PD SI OP D PD

ELMS CARE HOME, THE Elm Drive, Louth LN11 0DE Tel: 01507 350100

OP D

MIRAMAR NURSING HOME 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT Tel: 01507 442484

MH

Taking care to know you, so everyone feels at home.

Come and meet the team that care.

We believe that feeling looked after is as much about creating a sense of home as it is about providing quality care.

Come and ask for our Home to Home Promise which sets our welcome standards to help you settle and make the most of your new home.

Aspen Lodge Skegness 01754 610 320 Beech House Barton-upon-humber 01652 635 049 Doulton Court Sutton-on-sea 01507 441 026 Willoughby Grange Boston 01205 357 836 Woodview and Greenwood Unit Branston 01522 790 604 www.fshc.co.uk Dementia care | Intermediate care Nursing care | Residential care | Short-stay care Young Physically Disabled (Greenwood Unit)

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Louth care homes with nursing continued ORCHARD HOUSE CARE HOME l Grosvenor Road, Mablethorpe LN12 1EL Tel: 01507 472203 OP D PD YA SANDPIPER CARE HOME l South Street, Alford LN13 9AQ Tel: 01507 462112 Advert inside back cover OP D PD STEWTON HOUSE l 28 Stewton Lane, Louth LN11 8RZ Tel: 01507 602961

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SUTTON LODGE RESIDENTIAL CARE HOME Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR Tel: 01507 441905

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WOLDS CARE CENTRE, THE l North Holme Road, Louth LN11 0JF Tel: 01507 603869

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Skegness care homes ASHBY COURT 1-6 Ashby Road, Spilsby PE23 5DR Tel: 01790 753432

LDA YA

MEADOWS COURT CARE HOME l West End, Hogsthorpe PE24 5PA Tel: 01754 872302

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ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NX Tel: 01754 610320 Advert page 76 OP D PD MH YA

MEADOWS SANDS CARE HOME l 98 South Parade, Skegness PE25 3HR Tel: 01754 762712

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BEECH LODGE – MABLETHORPE Stanley Avenue, Mablethorpe LN12 1DP Tel: 01507 479781

LDA

MELODY LODGE West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ Tel: 01790 752700 LDA

BYRON HOUSE 104 Drummond Road, Seacroft, Skegness PE25 3EH Tel: 01754 768909 MH YA AD

NOSS MAYO RESIDENTIAL HOME 2 High Street, Burgh Le Marsh, Skegness PE24 5DY Tel: 01754 810729 OP D

DESBORO HOUSE Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753049

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OLD HALL RESIDENTIAL CARE HOME, THE Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Tel: 01790 753503 OP D PD

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ORBY HOUSE Gunby Road, Orby PE23 5SW Tel: 01754 811002

DUNSFORD 24a Partney Road, Spilsby PE23 5EH Tel: 01790 753106 ERESBY HALL (OSJCT) l Ancaster Avenue, Spilsby PE23 5HT Tel: 01790 752295 Advert page 7

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PALMS, THE 147 Drummond Road, Skegness PE25 3BT Tel: 01754 768067

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KEAL VIEW Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 754926 PD LDA YA

PHOENIX CARE CENTRE Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN Tel: 01754 872645 OP D

MANOR CARE CENTRE Fen Road, East Kirkby, Near Spilsby PE23 4DB Tel: 01790 763381 Advert inside front cover OP D MH

PROSPECT HOUSE 14 Boston Road, Spilsby PE23 5HD Tel: 01790 752531

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Skegness care homes continued RAYLEIGH HOUSE l 17 Derby Avenue, Skegness PE25 3DH Tel: 01754 764382 ROSSLYN 41 Algitha Road, Skegness PE25 2AJ Tel: 01754 767106

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SANDBECK HOUSE RESIDENTIAL HOME l 77-81 Sandbeck House, Skegness PE25 3JX Tel: 01754 766585 OP D SCREMBY GRANGE Scremby, Near Spilsby PE23 5RW Tel: 01754 890521

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SEATHORNE COURT RESIDENTIAL HOME Winthorpe Avenue, Winthorpe, Skegness PE25 1RW Tel: 01754 765225

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ST ANDREWS DRIVE 87 St Andrews Drive, Skegness PE25 1DL Tel: 01754 898858 PD LDA SI YA

SYNE HILLS CARE HOME LTD l Syne Avenue, Skegness PE25 3DJ Tel: 01754 764329 VALE VIEW Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 755504

WELHAM HOUSE Hundleby Road, Spilsby PE23 5LP Tel: 01790 752989

Tel: 01522 521926

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WESTCOTES RESIDENTIAL CARE HOME 70 South Parade, Skegness PE25 3HP Tel: 01754 610616 WOODSIDE CARE HOME l Lincoln Road, Skegness PE25 2EA Tel: 01754 768109

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• search care providers quickly and easily • search by postcode/town and care type

The Old Vicarage, South Park, Lincoln LN5 8EW

Friendly and experienced carers focuses on individual needs and an extensive programme of activities is available for residents to enjoy.

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WAINFLEET CARE CENTRE Rumbold Lane, Wainfleet, Skegness PE24 4DS Tel: 01754 881849 OP D PD MH YA Advert inside front cover

Bernadette House Bernadette House is situated within picturesque grounds and provides respite, day care and residential care for older people within a relaxed and homely environment.

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• Information on standards of care • links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

Email: admin@bernadettehouse.co.uk • Web: www.bernadettehouse.co.uk

1 r fo 99 g 1 rin nce Ca rs si o ni se

We offer a home specifically designed for the comfort and entertainment of individuals and couples • A range of facilities rarely found in other care homes • Enthusiastic and Courteous Team • Large Bedrooms with en-suite Bathrooms • Centre of Lincoln – Entertainment on our doorstep • Long Term, Respite and Holidays (bookable in advance)

T: 01522 520643

E: admin@monsonrh.co.uk

www.monsonrh.co.uk

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Skegness care homes with nursing ASPEN LODGE CARE HOME l Yarborough Road, Skegness PE25 2NX Tel: 01754 610320 Advert page 76 OP D PD MH YA

SEACROFT COURT NURSING HOME Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 610372

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Lincoln Lincoln care homes AN CALADH HOUSE 4 Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 790110 LDA YA

LAURELS, THE Sheridan Close, Lincoln LN2 4JX Tel: 01522 532596

ASHLEY COURT l 1 Ashley Court, Boundary Street, Lincoln LN5 8PQ Tel: 01522 539247 PD YA

LINDUM PARK HOUSE CARE HOME 1-2 Lindum Road, Lincoln LN2 1NN Tel: 01522 545099 OP LDA MH YA

BERNADETTE HOUSE l The Old Vicarage, South Park, Lincoln LN5 8EW Tel: 01522 521926 Advert page 78

MONSON RETIREMENT HOME l 9-11 Monson Street, Lincoln LN5 7RZ Tel: 01522 520643 Advert page 78

BOULTHAM PARK HOUSE (OSJCT) l Rookery Lane, Lincoln LN6 7PH Tel: 01522 681500 Advert page 7 BRANTLEY MANOR CARE HOME l Brant Road, Lincoln LN5 8RX Tel: 01522 543866 Advert page 80 CANWICK COURT CARE CENTRE 78 South Park, Lincoln LN5 8ES Tel: 01522 544595 ERMINE HOUSE (OSJCT) l Laughton Way, Ermine Estate, Lincoln LN2 2EX Tel: 01522 529093 Advert page 7 FOSSE HOUSE (OSJCT) l Hykeham Road, Lincoln LN6 8AA Tel: 01522 524612 Advert page 7

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REDCOTE HOUSE RESIDENTIAL CARE HOME Redcote Drive, Lincoln LN6 7HQ Tel: 01522 500796 OP D

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RIDGEWAY CARE CENTRE 2-6 The Avenue, Lincoln LN1 1PB Tel: 01522 530552

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RUCKLAND COURT CARE HOME 1 Ruckland Court, Ruckland Avenue, Lincoln LN1 3TP Tel: 0845 506 9452 Advert page 20 OP D

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SCORER STREET, 122 Lincoln LN5 7SX Tel: 01522 804167

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STONES PLACE Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 684325

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GROVE CARE CENTRE, THE 14 Church Road, Skellingthorpe, Lincoln LN6 5UW Tel: 01522 500710 OP D PD

SWALLOW LODGE Fen Lane, North Hykeham, Lincoln LN6 8UZ Tel: 01522 300430 OP D PD LDA SI YA

HARTSHOLME HOUSE (OSJCT) l Ashby Avenue, Lincoln LN6 0ED Tel: 01522 683583 Advert page 7

TAMAR HOUSE 5 Riseholme Road, Lincoln LN1 3SN Tel: 01522 524093

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Brantley Manor

• Daycare • Respite Care • Older person needs met Brantley Manor lies just two • Staff qualified and experienced in miles south of one of England’s Alzheimer’s/Dementia • Attractively decorated rooms most historic cathedral cities, • 24 hour call systems Lincoln. The property is close • Wheelchair access to local amenities and is • Fresh, vaired menu for all diets surrounded by mature trees • Group activities and hedges.

• Highly qualified & friendly staff

Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: brantleymanor@pearlcare.co.uk

A choice of elderly care options in Lincoln If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Lincoln could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line on:

01522 718 569 Lines are open seven days a week. We may record or monitor our calls.

Look for Altham Court in the listings section.

Q116273 2448 2016 BPR00880

Cheyne House Care Home is one of the best care homes in

Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: cheynehouse@hotmail.co.uk

rated as 94% for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Lincoln care homes continued TIGH ALLENE 2A Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 797947 LDA

WEST DEAN CARE HOME 77-79 Yarborough Road, Lincoln LN1 1HS Tel: 01522 568248 OP LDA MH YA

Lincoln care homes with nursing ALTHAM COURT CARE HOME Altham Terrace, Lincoln LN6 7SP Tel: 01522 718587 Advert page 80 BUNKERS HILL CARE HOME l 1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ Tel: 01522 575139

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CATHEDRAL NURSING HOME 23 Nettleham Road, Lincoln LN2 1RQ Tel: 01522 526715

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CHERRY TREE LODGE NURSING HOME 133 Macaulay Drive, Lincoln LN2 4ET Tel: 01522 545580 EASTHOLME CARE HOME 74-75 South Park, Lincoln LN5 8ES Tel: 01522 521956

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ECCLESHARE COURT, 1-39 Ashby Avenue, Lincoln LN6 0ED Tel: 0843 506 9452 Advert page 20 ECCLESHARE COURT, 40-64 Ashby Avenue, Lincoln LN6 0ED Tel: 0843 506 9452 Advert page 20

GREETWELL HOUSE NURSING HOME 70 Greetwell Close, Lincoln LN2 4BA Tel: 01522 521830

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GROSVENOR HALL CARE HOME l Newark Road, Lincoln LN5 8QJ Tel: 01522 528870

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HARVEST HOUSE NURSING HOME 126 Carholme Road, Lincoln LN1 1SP Tel: 01522 513202

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HEALTHLINC APARTMENTS Cliff Road, Welton, Lincoln LN2 3JN Tel: 01673 862000 OP PD LDA MH SI YA HOMER LODGE CARE CENTRE 23-26 Monson Street, Lincoln LN5 7RZ Tel: 01522 530108 Advert inside front cover ROMAN WHARF NURSING HOME 1 Roman Wharf, Lincoln LN1 1SN Tel: 01522 524808

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ST CLAIRE’S NURSING HOME Birchwood Avenue, Doddington Park, Lincoln LN6 0QT Tel: 01522 684945 OP PD

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WILLOW COURT Croft Lane, Cherry Willingham, Lincoln LN3 4JW Tel: 01522 595391 OP D

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BECKFIELD HOUSE RESIDENTIAL HOME l Station Road, Heighington, Lincoln LN4 1QJ Tel: 01522 790314 OP D

North Kesteven North Hykeham care homes AN DARACH HOUSE 22 School Lane, North Scarle LN6 9EY Tel: 01522 778851

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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North Hykeham care homes continued BROUGHTON HOUSE AND COLLEGE Brant Broughton, Lincoln LN5 0SL Tel: 01400 272929

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HOLMLEIGH CARE HOME Lincoln Road, Navenby, Lincoln LN5 0LA Tel: 01522 810298

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BROUGHTON HOUSE AND COLLEGE 12 High Street, Brant Broughton, Lincoln LN5 0SL Tel: 01400 279085 LDA

NEALE COURT Neale Road, North Hykeham, Lincoln LN6 9UA Tel: 0843 506 9452 Advert page 20 OP D

COTTAGE RESIDENTIAL HOME, THE Nocton Hall, Nocton, Lincoln LN4 2BA Tel: 01526 320887

ST MICHAELS High Street, Waddington, Lincoln LN5 9RF Tel: 01522 723292

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HAVEN CARE HOME, THE 19 Lincoln Road, Metheringham, Lincoln LN4 3EF Tel: 01526 322051 OP D

WELBOURN MANOR CARE CENTRE High Street, Welbourn, Lincoln LN5 0NH Tel: 01400 272221

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North Hykeham care homes with nursing BASSINGHAM CARE CENTRE 2 Lincoln Road, Bassingham, Lincoln LN5 9HE Tel: 01522 788215 Advert below

EAGLE NURSING HOME The Old Rectory, High Street, Eagle, Lincoln LN6 9DL Tel: 01522 868403 OP D MH OP D PD MH YA

BECKSIDE (OSJCT) l Middle Street, North Hykeham, Lincoln LN6 9QX Tel: 01522 693461 Advert page 7

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CHESTERFIELD HOUSE 411 Newark Road, North Hykeham, Lincoln LN6 9SP Tel: 01522 692607 LDA YA COURTLANDS LODGE l 25 Langley Road, North Hykeham, Lincoln LN6 9RX Tel: 01522 693800

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ST PAUL’S CARE HOME l High Street, Waddington, Lincoln LN5 9RF Tel: 01522 721764 WELBOURN HALL NURSING HOME l Hall Lane, Welbourn, Lincoln LN5 0NN Tel: 01400 272771

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WHITE GABLES Lincoln Road, Skellingthorpe, Lincoln LN6 5SA Tel: 01522 693790 OP D WOODVIEW AND GREENWOOD UNIT 127 Lincoln Road, Branston, Lincoln LN4 1NT Tel: 01522 790604 Advert page 76 OP D YA

WELCOME TO BASSINGHAM CARE CENTRE...

Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated in a well-serviced village within beautiful grounds is a choice of homely but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly.

Bassingham Care Centre 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE T: 01522 788215 • E: bassingham@my-care.co.uk

Family and friends are welcomed as an essential part of the the care home’s life.

We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sleaford care homes ASHDENE CARE HOME l 89 Eastgate, Sleaford NG34 7EE Tel: 01529 304872 OP D PD LDA MH SI YA AD BARN, THE l Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444

LDA

BYARDS KEEP Greylees, Sleaford NG34 8XT Tel: 01529 488931

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CHERRY TREE LODGE l 34 Station Road, Ruskington, Sleaford NG34 9DA Tel: 01526 830803 CHESTNUTS RETIREMENT HOME l Station Road, Ruskington NG34 9DE Tel: 01526 832174

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LIMES CARE HOME, THE l Main Street, Scopwick, Lincoln LN4 3NW Tel: 01526 321748

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OLD HALL, THE l 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01529 240335 OP

COTTAGE, THE l Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444

LDA

CROFT, THE l Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444

LDA

FARMHOUSE, THE l Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444

KIRK HOUSE l 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 833569

LDA

ORCHARD LODGE Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 07792 738804 LDA YA PADDOCKS, THE l Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444 LDA ROXHOLM HALL CARE CENTRE Roxholm, Sleaford NG34 8ND Tel: 01526 832128

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FIVE BELLS RESIDENTIAL CARE HOME l 28 Market Place, Folkingham, Sleaford NG34 0SF Tel: 01529 497412 OP D PD

SUILLEAN HOUSE 77 Sleaford Road, Heckington, Sleaford NG34 9QP Tel: 01529 461066 LDA YA

GREENACRES CARE HOME l 71 Cameron Street, Heckington, Sleaford NG34 9RP Tel: 01529 460935 OP D PD MH

VILLAGE FARM Norton Disney, Lincoln LN6 9JS Tel: 01522 789354

HOLT, THE l Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444 LDA

YORK HOUSE 15 Waterside, Billinghay LN4 4BU Tel: 01526 860378

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Sleaford care homes with nursing ASHFIELD LODGE

Ashfield Road, Sleaford NG34 7DZ Tel: 01529 307330 BLAIR HOUSE Skirth Road, Billinghay, Lincoln LN4 4AY Tel: 01526 860432

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OAKDENE CARE HOME l 4 Eastgate, Sleaford NG34 7DJ Tel: 01529 415253

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ST ANDREW’S NURSING AND CARE HOME Main Street, Ewerby, Sleaford NG34 9PL Tel: 01529 460286 OP D

MARTIN HALL NURSING HOME l High Street, Martin by Timberland, Lincoln LN4 3QY Tel: 01526 378251 OP D MH

South Holland Spalding care homes ABBEYGATE REST HOME l North Street, Crowland PE6 0EG Tel: 01733 211429 ABBEYGATE RETIREMENT HOME l High Street, Moulton, Spalding PE12 6QB Tel: 01406 373343

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ANTON HOUSE – CARE HOME LEARNING DISABILITIES l 11 Windmill Close, Holbeach, Spalding PE12 7NX Tel: 01406 426809 PD LDA YA BANCROFT RESIDENTIAL HOME LTD, THE l 50 Market Street, Long Sutton, Spalding PE12 9DF Tel: 01406 362734 OP D

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osberton House Care Home NURSING AND RESIDENTIAL HOME Residential, Convalescent, Palliative and Terminal Care

01775 840581

Daycare - come and join us for the day. We can collect and return you home. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone.

Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available.

Pre-bookable Respite Room - Our spacious respite room can be booked in advance from 1 night to 2 weeks or more.

For further information on any of the above please call and ask for Sandra.

Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW admin@gosbertonhouse.co.uk • www.gosbertonhouse.co.uk

BANK HOUSE CARE HOME Gosberton Bank, Gosberton, Spalding PE11 4PB Tel: 01775 840297

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BAY LODGE 36 Fen Road, Holbeach PE12 8QA Tel: 01406 424197

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BELISANA ROAD, 14 Spalding PE11 3FU Tel: 01775 720551

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BRUN LEA CARE l 21 Surfleet Road, Pinchbeck, Spalding PE11 3XY Tel: 01775 680576 OP D BUNGALOW RETIREMENT HOME, THE 156 Park Road, Spalding PE11 1QZ Tel: 01775 724995 CAPRICORN COTTAGE 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND Tel: 01406 425067

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CEDAR HOUSE Off Pinchbeck Road, Spalding PE11 1QF Tel: 01775 711375 PD LDA SI YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Spalding care homes continued FIELD HOUSE Fleet Hargate, near Holbeach, Spalding PE12 8LL Tel: 01406 423257 OP D

SENSE – JOHNSON AVENUE, 21A & 21B Spalding PE11 2QE Tel: 01775 767472

GENESIS RESIDENTIAL HOME l 2 Station Street, Donington, Spalding PE11 4UQ Tel: 01775 820431 MH

SENSE – WATER GATE, 18 Quadring, Spalding PE11 4PY Tel: 01775 821957

MAYFIELD RESIDENTIAL HOME Fleet Street, Holbeach, Spalding PE12 7AG Tel: 01406 426063

SOUTHERNWOOD HOUSE 20 Matmore Gate, Spalding PE11 2PN Tel: 01775 760563 Advert page 42

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NENE LODGE RETIREMENT HOME l 224 Bridge Road, Sutton Bridge, Spalding PE12 9SG Tel: 01406 351000 OP NUTTEN STOVEN RESIDENTIAL HOME 81 Boston Road, Holbeach PE12 8AA Tel: 01406 424941 PATCHETT LODGE (OSJCT) l Stukeley Road, Holbeach PE12 7LJ Tel: 01406 422012 Advert page 7 SENSE – CHURCH STREET, 38 Pinchbeck, Spalding PE11 3UB Tel: 01775 711103

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SOUTHFIELD HOUSE (OSJCT) l Woolram Wygate, Spalding PE11 1PS Tel: 01775 724612 Advert page 7

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ST JOHN’S CARE HOME 66 Hawthorn Bank, Spalding PE11 1JQ Tel: 0843 506 9452 Advert page 20

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STONEHAVEN 117 Main Road, Quadring, Spalding PE11 4PJ Tel: 01775 820885

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Spalding care homes with nursing ASHWOOD NURSING HOME – SPALDING 43 Spalding Common, Spalding PE11 3AU Tel: 0843 506 9452 Advert page 20 OP PD BEECH LODGE NURSING HOME Frogs Abbey Gate, Holbeach, Spalding PE12 8QJ Tel: 0843 506 9452 Advert page 20 OP D CEDAR FALLS CARE HOME l Little London Road, Spalding PE11 2UA Tel: 01775 713233 OP D PD YA Advert inside back cover GOSBERTON HOUSE CARE HOME l 11 Westhorpe Road, Gosberton, Spalding PE11 4EW Tel: 01775 840581 Advert page 84 OP PD YA

HOLBEACH AND EAST ELLOE HOSPITAL TRUST l Boston Road North, Holbeach, Spalding PE12 8AQ Tel: 01406 422283 OP PD HOVENDEN – CARE HOME WITH NURSING PHYSICAL DISABILITIES l Lowgate, Fleet, Spalding PE12 8LP Tel: 01406 423037 PD YA KIMBERLEY CARE VILLAGE 23 London Road, Long Sutton, Spalding PE12 9EA Tel: 01406 364309

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Drovers Call Care Home Gainsborough

A family run care home, dedicated to assisting you in keeping the life you want to live. residential | nursing | dementia | respite

Contact us to find out more 01427 678300 | knightscare.com We look forward to hearing from you

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Kesteven Grantham care homes APPLE TREES CARE & REABLEMENT CENTRE (OSJCT) l Arlington Gardens, Grantham NG31 7GQ Tel: 01476 542700 Advert page 7 OP D PD MH SI

CAYTHORPE RESIDENTIAL HOME 77 High Street, Caythorpe, Grantham NG32 3DP Tel: 01400 272552

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AVERY LODGE l 37 Beacon Lane, Grantham NG31 9DN Tel: 01476 590674

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FAIRVIEW FARM l Gloucester Road, Grantham NG31 8RJ Tel: 01476 570507

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AYRSHIRE HOUSE l 24-26 Main Road, Long Bennington, Newark NG23 5EH Tel: 01400 281971 LDA

GREGORY HOUSE (OSJCT) l Welby Gardens, Grantham NG31 8BN Tel: 01476 562192 Advert page 7

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BELVOIR HOME CARE HOME Brownlow Street, Grantham NG31 8BE Tel: 01476 565454

HARROW STREET, 18 18 Harrow Street, Grantham NG31 6HF Tel: 01476 574429

BIRCHWOOD RETIREMENT HOME 6-8 Dudley Road, Grantham NG31 9AA Tel: 01476 562042

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CASTLEGATE HOUSE RESIDENTIAL HOME 49 Castlegate, Grantham NG31 6SN Tel: 01476 560800 OP D

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MILLFIELD HOUSE 13 Back Lane, Colsterworth, Grantham NG33 5NJ Tel: 01476 860270

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Grantham care homes with nursing HARROWBY LODGE NURSING HOME l 4 Harrowby Lane, Grantham NG31 9HX Tel: 01476 568505 OP D PD YA

NEWTON HOUSE 148 Barrowby Road, Grantham NG31 8AF Tel: 01476 452380 Advert page 88 OP D PD MH YA

KINGS COURT NURSING HOME Church Street, Grantham NG31 6RR Tel: 01476 576928 Advert page 28 OP D PD MH SI YA

ST EDMUNDS NURSING HOME Worcester Road, Grantham NG31 8SF Tel: 01476 576811

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BRACEBOROUGH HALL RETIREMENT HOME l Church Lane, Braceborough, Stamford PE9 4NT Tel: 01778 560649 OP

DIGBY COURT (OSJCT) l Christopher’s Lane, Bourne PE10 9AZ Tel: 01778 422035 Advert page 7

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CHEVINGTON HOUSE l 36 North Road, Bourne PE10 9AS Tel: 01778 421821 Advert page 42

LAURELS, THE l 45 High Street, Market Deeping, Peterborough PE6 8ED Tel: 01778 344414 OP D PD

Stamford care homes

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Personalised care from your local Barchester care home

Pop in and pick up our free care home guides At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help.

Our carefully selected and well-trained staff are always on hand to offer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy?

We offer a wide range of services and facilities across our care homes in Lincolnshire with an emphasis on nutritious menus and a stimulating activities programme, tailored to each individual in our care.

Nursing • Residential • Dementia • Respite If you would like a tour of our homes or just need some friendly advice, your local Barchester care home will be happy to help. Call us or visit www.barchester.com

Braeburn Lodge

Newton House

Tennyson Wharf

Wood Grange

Braeburn Road, 148 Barrowby Road, Park Lane, Westminster Lane, Deeping St James, Grantham, Burton Waters, West Road, Bourne, OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service PE6MH 8GP NG31 8AF LN1 2ZD User Bands Mental health SI Sensory impairment YA Younger adults AD People who misusePE10 alcohol9TU or drugs 01778 752 570 01778 752 527 01476 452 380 01522 844 151

Advertisers are highlighted l Lincolnshire Care Association member - see page 10

88

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Stamford care homes continued QU’APPELLE CARE HOME Harrington Street, Bourne PE10 9HA Tel: 01778 422932

OP D PD SI

ROSE LODGE 35a Church Street, Market Deeping, Peterborough PE6 8AN Tel: 0843 506 9452 Advert page 20

OP D PD

SENSE – BLACK PRINCE AVENUE, 92 Market Deeping, Peterborough PE6 8LU Tel: 01778 344215 SENSE – BRAMLEY ROAD, 36 Market Deeping, Peterborough PE6 8JG Tel: 01778 348125

LDA SI

LDA SI

SENSE – MANOR HOUSE, THE 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343768

LDA SI

TALLINGTON CARE HOME Main Road, Tallington, Stamford PE9 4RP Tel: 0843 506 9452 Advert page 20 TOWNGATE EAST, 20 Market Deeping, Peterborough PE6 8DR Tel: 01778 342091

OP D PD LDA MH SI YA

WHITEFRIARS (OSJCT) l St. George’s Avenue, Stamford PE9 1UF Tel: 01780 765434 Advert page 7

OP D

OP D

OP D

SENSE – BROADGATE LANE, 32A Deeping St James, Peterborough PE6 8NW Tel: 01778 380522

LDA SI

SENSE – HORSEGATE, 25 Deeping St James, Peterborough PE6 8EN Tel: 01778 347037

LDA SI

WILLOWS, THE 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 440773

LDA SI

YEW TREE RESIDENTIAL CARE HOME l 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 440247

SENSE – MANOR COURT 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343617

OP D

Stamford care homes with nursing ABBEY COURT CARE HOME Falcon Way, Bourne, Peterborough PE10 0GT Tel: 01778 391390 BRAEBURN LODGE Braeburn Road, Deeping St James, Peterborough PE6 8GP Tel: 01778 752527 Advert page 88

OP

OP D PD SI YA

CEDARS, THE l Church Walk, South Street, Bourne PE10 9UQ Tel: 01778 421555 OP D PD HOLLAND HOUSE NURSING HOME 35 Church Street, Market Deeping, Peterborough PE6 8AN Tel: 0843 506 9452 Advert page 20

PRIORY COURT Priory Road, Stamford PE9 2EU Tel: 01780 650750 Advert page 44

OP D PD SI YA

RED HOUSE, THE 11 Emlyns Street, Stamford PE9 1QP Tel: 0843 506 9452 Advert page 20

OP D

WOOD GRANGE Westminster Lane, West Road, Bourne PE10 9TU Tel: 01778 752570 Advert page 88 OP D PD MH YA

OP D

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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HOLLY TREE LODGE CARE HOME 3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR Telephone: 01724-762537 E-Mail: htlcare@btconnect.com Registered Manager: Anne Atkinson E-Mail: manager@hollytreecare.co.uk Please see our website www.hollytreecare.co.uk and our recommendations on www.carehomes.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough.

It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia.

The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents.

There are four lounges and two dining rooms which have recently been refurbished to provide bright and welcoming communal areas for residents and visitors to the Home.

There are large garden areas which have within it a number of smaller areas offering some privacy for individuals. The gardens are safe and accessible, to our residents.

The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice.

All people within the Home have comprehensive support plans that are person-centered to meet their individual needs and include individual choices and social inclusion. The support plans are regularly reviewed by the management team and staff. This ensures that the person’s requirements and wishes are taken into account within daily activities.

We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around.

No appointment is necessary, though if you specifically wish to speak to our Manager Anne, please call beforehand to ensure she is on duty when you intend to visit.

West Lindsey Gainsborough care homes CHESTNUT HOUSE 62 High Street, Marton DN21 5AW Tel: 01427 718272

MH YA AD

FOXBY COURT (OSJCT) l Middlefield Lane, Gainsborough DN21 1QR Tel: 01427 613376 Advert page 7

OLD RECTORY, THE l Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346

OP D

OP

REDCOTE RESIDENTIAL HOME 23 Gainsborough Road, Lea, Gainsborough DN21 5HR Tel: 01427 615700 OP

GROSVENOR HOUSE CARE HOME l 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 46 OP D PD YA

ST OGGS 14 Front Street, Morton, Gainsborough DN21 3AA Tel: 01427 617173 MH YA AD

KINGSWAY CLAYTON HOUSE RESIDENTIAL CARE HOME l 9-11 Lea Road, Gainsborough DN21 1LW Tel: 01427 613730

TIGH BRUADAIR Summer Hill, Gainsborough DN21 1HQ Tel: 01427 611541

LDA YA

WISPINGTON HOUSE LTD l 41 Mill Lane, Saxilby, Lincoln LN1 2QD Tel: 01522 703012

OP D PD

OP LDA

MANOR, THE The Green, Scotter, Gainsborough DN21 3UD Tel: 01724 764884 Advert page 92 OP D MH NORTH WARREN HOUSE North Warren Road, Gainsborough DN21 2TU Tel: 01427 612171

OP

Gainsborough care homes with nursing BLENHEIM CARE CENTRES Hemswell Cliff, Gainsborough DN21 5TJ Tel: 01427 668175

OP PD YA

BLYTON COURT 3 Laughton Road, Blyton, Gainsborough DN21 3LG Tel: 01427 628791 PD MH YA

CHEYNE HOUSE CARE HOME l Main Street, North Carlton, Lincoln LN1 2RR Tel: 01522 730078 Advert below and page 80 OP D DROVERS CALL CARE HOME l 186 Lea Road, Gainsborough DN21 1AN Tel: 01427 678300 Advert page 86

OP D PD

Cheyne House Care Home

is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: cheynehouse@hotmail.co.uk

rated as 94% for the Deprivation of Liberty and Safeguarding

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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Gainsborough care homes with nursing continued ELIOT HOUSE Crooked Billet Street, Morton, Gainsborough DN21 3AH Tel: 01427 617545 OP D PD MH FERNDENE CARE HOME l Parksprings Road, Gainsborough DN21 1NY Tel: 01427 810700

OP D

FOXBY HILL CARE HOME l Foxby Hill, Gainsborough DN21 1PN Tel: 01427 611231 OP D PD MH SI YA GABLES MANOR Ingleby, Saxilby, Lincoln LN1 2PQ Tel: 01522 704250

LDA

GROSVENOR HOUSE CARE HOME l 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 46 OP D PD YA

HOWSON CARE CENTRE l Marton Road, Willingham-by-Stow, Gainsborough DN21 5JU Tel: 01427 788283 OP D LDA MH YA LAUGHTON CROFT CARE HOME WITH NURSING l Gainsborough Road, Scotter Common, Gainsborough DN21 3JF Tel: 01724 762678 OP D PD MH SI YA AD MANOR NURSING HOME, THE l Dog & Duck Lane, Morton, Gainsborough DN21 3BB Tel: 01427 612796 OP D MH MIDDLEFIELD HOUSE NURSING HOME Middlefield Lane, Gainsborough DN21 1TY Tel: 01427 615577

LDA YA

HOLLY TREE LODGE CARE HOME l 3 Eastgate, Scotton, Gainsborough DN21 3QR Tel: 01724 762537 Advert page 90 OP D PD LDA

“Our residents don’t live in our workplace, we work in their home.”

Waterloo House is set in the heart of the Lincolnshire Wolds and is registered for 35 residents. We are supported by a fantastic, dedicated long standing team, and together we strive to provide high quality individual care for all our residents ensuring that they enjoy their stay with us.

We prepare fresh, locally sourced produce in our kitchen every day .We offer a varied daily choice and will also provide special dietary needs. We will happily meet any special requests that you might have.

We receive lots of positive feedback about the care that we provide, the friendliness of the staff, the home’s cleanliness and the warm feeling that residents and visitors experience. See our latest report by logging on to www.cqc.org.uk.

Walesby Road, Market Rasen, Lincolnshire LN8 3EX

Tel: 01673 842343 Email: waterloohouse@btconnect.com www.waterloohousecarehome.co.uk

THE MANOR A warm and courteous welcome awaits you at The Manor. Our dedicated team of caring staff provide a relaxed, dignified, respectful and homely environment for 25 older people.

• Residential/respite/day care • Couples • Specialists in Dementia • En-suite rooms • Activity programme • Variety & choice of menu

Please call the Manager Helen on 01724 764884 The Manor, The Green, Scotter, Gainsborough DN21 3UD E: clare@plenuscare.co.uk | www.manorcarehome.co.uk

Care

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

92

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Market Rasen care homes BLYTHE HOUSE Lincoln Road, Faldingworth LN8 3SF Tel: 01522 868279 BRAMBLES 53 Station Road, Bardney, Lincoln LN3 5UD Tel: 01526 399868 COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE l 31 Norbeck Lane, Welton, Lincoln LN2 3JP Tel: 01673 862000

LDA YA

LITTLE BROCKLESBY HOUSE 51 High Street, Limber, Grimsby DN37 8JL Tel: 01469 561353

LDA YA

MIDDLEGATE LODGE Horncastle Road, Caistor, Market Rasen LN7 6JG Tel: 01472 852282 LDA MH YA AD

OP D

OAKS, THE 51 Station Road, Bardney, Lincoln LN3 5UD Tel: 01749 676724 PD LDA SI YA LDA YA

GLEBE HOUSE 7 South Dale, Caistor, Market Rasen LN7 6LS Tel: 01472 852282

MH YA

GREENACRES CARE HOME 17-19 Grimsby Road, Caistor, Market Rasen LN7 6QY Tel: 01472 851989

OP

HAWTHORNS, THE l 53 Station Road, Bardney LN3 5UD Tel: 01526 399868

LDA

HOLLIES, THE The Hawthorns, 53 Station Road, Bardney, LN3 5UD Tel: 07817 946026

LDA YA

OLD HALL, THE l Chapel Road, Fiskerton LN3 4HD Tel: 01522 595395

LDA

POPLARS, THE (OSJCT) l Chapman Street, Market Rasen LN8 3DS Tel: 01673 843319 Advert page 7

OP D

SAXILBY HOUSE l 9-15 Highfield Road, Saxilby LN1 2QP Tel: 01522 704025

D PD MH

WATERLOO HOUSE l Walesby Road, Market Rasen LN8 3EX Tel: 01673 842343 Advert page 92

OP D MH

WILLAN HOUSE l Stainfield, Wragby, Market Rasen LN8 5JL Tel: 01526 398785

OP D

Market Rasen care homes with nursing GLENGARRIFF HOUSE NURSING HOME 8 King Street, Market Rasen LN8 3BB Tel: 01673 844091

LDA YA

LAURELS NURSING HOME, THE Lincoln Road, Holton-cum-Beckering, LN8 5NG Tel: 01673 858680 OP D

HILL HOUSE CARE HOME Sand Lane, Osgodby, Market Rasen LN8 3TE Tel: 01673 843407 OP PD LDA MH YA

NETTLETON MANOR NURSING HOME Moortown Road, Nettleton, Market Rasen LN7 6HX Tel: 01472 851230 Advert below OP D PD

Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 87%.

We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be.

Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 Email: nettletonmanor@gmail.com

rated as 87%

excellent

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 10

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Market Rasen care homes with nursing continued ST LUKE’S NURSING HOME 35 Main Street, Scothern, Lincoln LN2 2UJ Tel: 01673 862264

OP

TENNYSON WHARF Park Lane, Burton Waters, Lincoln LN1 2ZD Tel: 01522 844151 Advert page 88 OP D PD YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Advertisers are highlighted

Index A

Advertisers are in bold

Ashfield Lodge

84

Birchwood Retirement Home 87 84 Ashley Court 79 Blair House Abbey Court Care Home 89 39, 91 Ashridge 39, 73 Blenheim Care Centres Abbeygate Rest Home 84 Ashtree House 39, 75 Bloomsbury Home Care Abbeygate Retirement Home 84 – The Butterfield Centre 31 Ashwood Nursing Home Action Homecare 31 – Spalding 85 Blossoming Hearts Adderley Court Apartments 31 Home Care Ltd 31 Aspen Lodge Care Home 77, 79 Adderley House 39 Bluebird Care (Peterborough Atlas Care Services Ltd Adults Supporting Adults 39 & Rutland) 31 Lincolnshire 31 Age UK Boston & South Holland 39 Bluebird Care Lincoln 31 Autism Care Community Age UK Kesteven 39 93 Services (Lincolnshire) 31 Blythe House Age UK Lincoln 31, 39 91 Avery Lodge 87 Blyton Court Age UK Spalding District 39 75 Ayrshire House 87 Boulevard House Alderson House 75 Boultham Park 31 Allied Healthcare 31 Boultham Park House (OSJCT) 39, 79 Allways Care Community Bancroft Residential Support Agency 31 Home Ltd, The 84 Braceborough Hall Retirement Home 87 Altham Court Care Home 81 Bank House Care Home 84 Braeburn Lodge 89 Ambassador Homecare Ltd 31 Barn, The 83 Brambles 93 Amber Care 31 Bassingham Care Centre 82 Bramhall 39, 74 An Caladh House 79 Bay Lodge 84 Brantley Manor An Darach Care 31 Beckfield House Care Home 39, 79 An Darach House 81 Residential Home 81 Broughton House Anglia – Care and Domestic Beckside (OSJCT) 82 and College 82 Support Services Ltd 31 Beech House 31 Brun Lea Care 84 Anton House – Care Home Beech Lodge – Mablethorpe 77 BSpoke Social Care 31 Learning Disabilities 84 Beech Lodge Nursing Home 85 Bumblebee Care Ltd 31 Apex Care Centre 76 31, 75 Bungalow Retirement Apple Trees Care & Reablement Beeches, The 84 Home, The 84 Centre (OSJCT) 87 Belisana Road, 14 87 Bunkers Hill Care Home 81 Ashby Court 77 Belvoir Home Care Home Ashdene Care Home 83 Bernadette House 39, 79 Butterfield Centre (Age UK), The 39

B

94

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index

continued

Butterflies Care & Support Ltd Byards Keep Byron House

Advertisers are in bold

31 83 77

Cree Centre (Grantham & District Mencap)

40

CRG Homecare - Lincolnshire

33

Croft, The

83

C

D

Canwick Court Care Centre 79 Capricorn Cottage 39, 84 Care 4 U Services (Lincs) Ltd 31 Care At Your Home 31 Care for All 39 Carewatch (Lincoln) 33 Castlegate House Residential Home 87 Cathedral Nursing Home 81 Caythorpe Residential Home 40, 87 Cedar Falls Care Home 85 Cedar House 33, 84 Cedars, The 89 Charisma Services 33 Cherry Tree Lodge 83 Cherry Tree Lodge Nursing Home 81 Chesterfield House 82 Chestnut House 91 Chestnuts Retirement Home 83 Chevington House 87 Cheyne House Care Home 91 Chimneys Care Home, The 75 Clarence House and The Granary 74 Clarriots Home Care Ltd 33 Community Support Services 33 Cottage, The 83 Cottage Residential Home, The 40, 82 Cottage Specialist Residential Service, the 93 County Care Independent Living Ltd 33 Courtlands Lodge 82 Craegmoor Supporting You in Lincolnshire 33

Desboro House Digby Court (OSJCT)

77 40, 87

Fotherby House 40, 75 Fountains Care Centre, The 76 Foxby Court (OSJCT) 40, 91 Foxby Hill Care Home 40, 92 Frampton House Residential Care Home 73

G

Direct Personnel Agency Ltd

Gables Manor 92 33 Gables, The 75 Doulton Court Gardens Residential Home, The 73 Care Home 75, 76 Genesis Residential Home 85 Drovers Call Care Home 40, 91 Georgians (Boston) Ltd, The 73 Dunsford 77 Gilder Care Ltd 33 Glebe House 93 Glengarriff House Eagle Nursing Home 82 Nursing Home 93 Eastholme Care Home 81 Gosberton House Care Home 85 Eastwood Lodge 74 Greenacres Care Home 40, 83, 93 Eccleshare Court, 1-39 81 Greetwell House Nursing Home 81 Eccleshare Court, 40-64 81 Gregory House (OSJCT) 87 Eliot House 92 Grosvenor Hall Care Home 81 Elms Care Home, The 75, 76 Grosvenor House Elmwood House Care Home 33, 40, 91, 92 Nursing Home 73 Grove, The 40 Eresby Hall (OSJCT) 40, 77 Grove Care Centre, The 79 Ermine House (OSJCT) 40, 79 Grove Residential Care Home, The 74

E

F

Fairview Farm

87

Farmhouse, The

83

H

H2H Care Service 33 Ferndene Care Home 92 Hadleigh Care 40 Field House 40, 85 Hales Group Ltd 33 Fir Close 75 Harrowby Lodge Nursing Home 87 Five Bells Residential Care Home 40, 83 Harrow Street, 18 87 Flo's Friends 33 Hartsholme House (OSJCT) 40, 79 FocusAbility Support and Care Services 33 Harvest House Nursing Home 81 For You Healthcare Ltd 33 Haven Care Home, The 82 Forget Me Not Day Centre 40 Hawthorns, The 93 Fosse House (OSJCT) 79 Healthlinc Apartments 81

Vi s i t w w w. l i n co l n s h i re. g ov. u k / a d u l tc a re fo r h e l p a n d i n fo r m at i o n

95

Index

continued

Advertisers are in bold

Heath Farm 40 Heatherlea House Residential Care Home 74 Helping Hand 33 Heritage Care Ltd – East Midlands Domiciliary Care Branch 33 Heritage Care Ltd – Lincolnshire Domiciliary Care Branch 33 Hill House Care Home 93 Holbeach and East Elloe Hospital Trust 85 Holland House Nursing Home 40, 89 Hollies, the 93 Holly Tree Lodge Care Home 92 Holmleigh Care Home 40, 82 Holt, The 83 Home from Home Care Services Ltd 33 Home Instead Senior Care 33 Homecare Helpline 33 Homer Lodge Care Centre 81 Housing and Support Solutions – Lincoln 33 Hovenden – Care Home with Nursing Physical Disabilities 85 Howards Court 34 Howson Care Centre 92 Hunters Creek Care Home 73

K Keal View Keb House Kimberley Care Village Kings Court Nursing Home Kingsway Clayton House Residential Care Home Kirk House Kirk House Home From Home Care

77 40 85 87 91 83 40

L Laughton Croft Care Home with Nursing

96

92

Laurels, The 34, 79, 87 Laurels Nursing Home, The 40, 93 LCMB Therahealth Homecare Ltd 34 Libertas 34 Limes Care Home, The 83 Lincolnshire Home Care Ltd 34 Lindum Park House Care Home 79 Link House 75 Linkage Community Trust 40 Little Brocklesby Home Care 34 Little Brocklesby House 40, 93 Livingstone Court 75

N

Namron Care Provider Ltd 34 Navigation Support & Care Services Ltd 41 Navigation Support & Care Services Ltd 34 Neale Court 82 Nene Lodge Retirement Home 85 Netherlands 74 Nettleton Manor Nursing Home 93 Newark and Sherwood Day Services, Newark Site 41 Newhaven Residential Home 41, 75 Newton House 87 Madeira House 76 Nightingale House Manor, The 91 Care Centre 74 Manor Care Centre 40, 77 North Hykeham Day Centre 41 Manor Gate Care Home 40, 73 North Warren House 34, 41, 91 Manor Nursing Home, The 92 Noss Mayo Residential Home 77 Martin Hall Nursing Home 84 Nutten Stoven Residential Home 85 Mayfield Residential Home 85 Meadows Court Care Home 77 Meadows Edge Care 75 Home Ltd 73 Oak Lodge 93 Meadows Homecare Services 34 Oaks, The Oakdene Care Home 84 Meadows Sands Care Home 41 Old Hall Residential Care Home, The 41, 77 Meadows Sands Care Home 77 83, 93 Mears Care Lincoln 34 Old Hall, The 41, 73, 91 Mears Homecare Ltd Lincoln 34 Old Rectory, The Melody Lodge 77 One to One Homecare (UK) Ltd 34 Orby House 77 Middlefield House Nursing Home 92 Orchard House Care Home 41 Middlegate Lodge 93 77 Millfield House 87 Orchard House Care Home 83 Minstrels Residential Home, The 73 Orchard Lodge

M

O

Miramar Nursing Home Monson Retirement Home Mulberry Home Care: Head Office

76 41, 79 34

P Paddocks, The 83 Palms, The 77 Patchett Lodge (OSJCT) 41, 85

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index

continued

Advertisers are in bold

Phoenix Care Centre

41, 77

Poplars, The (OSJCT)

41, 93

Prestige Nursing Sleaford

34

Priory Court

89

Prospect House

77

Purely Care

34

Q Qu’Appelle Care Home

41, 89

R Ralphland Care Home

73

Ralphland Homecare

34

Rayleigh House

78

Reach Day Centre

41

Red House, The

89

Redcote House Residential Care Home

79

Redcote Residential Home

91

Ridgeway Care Centre

79

Ridlington Day Centre

41

Riverside 75 Roman Wharf Nursing Home

81

Rose Lodge

89

Rosslyn 78 Rowans, The

75

Roxholm Hall Care Centre

83

Royal Mencap Society – Lincolnshire Domiciliary Care Agency 34 Royal Mencap Society – South Lincolnshire Domiciliary Care Agency 34 Ruckland Court Care Home 79 Russell Green Care Home

34, 74

S Sandbeck House Residential Home

78

Sandpiper Care Home

77

Saxilby House

93

Scorer Street, 122

79

Scott’s View at South Farm 75 Scremby Grange 78 Seacroft Court Nursing Home 79 Seathorne Court Residential Home 78 Seaton House 75 Sense – Black Prince Avenue, 92 89 Sense – Bramley Road, 36 89 Sense – Broadgate Lane, 32a 89 Sense – Church Street, 38 85 Sense East - The Hammond Centre 41 Sense – Horsegate, 25 89 Sense – Johnson Avenue, 21a & 21b 85 Sense – Manor Court 89 Sense – Manor House, The 89 Sense – Monks Dyke Road, 54 75 Sense – Monks Dyke Road, 56 75 Sense – Old Mill Park, 25 75 Sense – Water Gate, 18 85 Sevacare – Lincoln 34 Sharon Brinkman Care Services Ltd 35 Skegness Day Centre 41 Skirbeck Court (OSJCT) 41, 73 South Wold Nursing Home 74 Southernwood House 35, 85 Southfield House (OSJCT) 85 St Andrews Drive 78 St Andrew’s Nursing and Care Home 84 St Claire’s Nursing Home 81 St Edmunds Nursing Home 87 St John’s Care Home 85 St John’s Nursing Home 73 St Luke’s Nursing Home 94 St Michaels 82 St Oggs 91 St Paul’s Care Home 82

Stewton House 77 Stonehaven 85 Stones Place 79 Suillean House 83 Summerfield Rest Home 41, 75 Sunny View Home Care 35, 41 Sutton Lodge Residential Care Home 77 Swallow Lodge 35, 79 Swallowdale 75 Sycamores, The 75 Syne Hills Care Home Ltd 78

T Tallington Care Home Tamar House Tanglewood Care Home Tennyson Wharf Thera East Thera East Anglia Thera East Midlands Thera North Thera South Midlands Thera South West Thera Trust Thera West Thorpe Hall (Sue Ryder) Tigh Allene Tigh Bruadair Toray Pines Care Home Town and Country Care Towngate East, 20 Training, Employment, Support Solutions CIC – Head Office Trust Headquarters

89 79 74 94 35 35 35 35 35 35 41 35 41 81 91 74 35 89 35 35

V Vale View Vauxhall Court Care Home Victoria House Residential Home

Vi s i t w w w. l i n co l n s h i re. g ov. u k / a d u l tc a re fo r h e l p a n d i n fo r m at i o n

78 73 76

97

Index

continued

Advertisers are in bold

Village Farm

83

Voyage (DCA) (Lincs)

35

W

Westerley Residential Care Home for the Elderly – Woodhall Spa

Witham Valley Care Group – DCA

35

74

Wolds Care Centre, The

77

Westfield Nursing Home

73

Wood Grange

89

82

Woodlands Court Care Home

73

Woodside Care Home

78

Wainfleet Care Centre

78

White Gables

Walnut Care at Home

35

Waterloo House

93

White Gables Care Home

41, 73

Waverley 76

Whitefriars (OSJCT)

41, 89

Welbourn Hall Nursing Home

82

Willan House

Welbourn Manor Care Centre

82

Willoughby Grange Care Home

73

Welham House

78

Willoughby House

76

Westcotes Residential Care Home West Dean Care Home

Woodview and 41, 93 Greenwood Unit

82

Wyngate Residential Care Home

41, 76

Y

Willow Court

41, 81

78

Willows, The

41, 89 Yew Tree Residential Care Home 89

81

Wispington House Ltd

41, 91

York House

35, 83

Other advertisers Alysia Caring Ltd 48 Age Care Advice 27 Avery 44 Barchester 88 Beech House 76 Bupa 80 Care Choices 10, 35, 78 Care Select 27, 30, 37 Cherry Blossom Care Home 48 Clarence House Care Centre Inside front cover Country Court Care 20

Eastwood House Care Centre Inside front cover Four Seasons Health Care 76 Halcyon Care Inside front cover Lincolnshire County Council Outside back cover Lincolnshire Home Independence Agency 17 Orders of St John Care Trust, The 7 Tanglewood Care Homes Inside back cover Tanglewood Village at Cedar Falls Inside back cover Wellbeing Care Group 42 Wellbeing Home Care 42

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-911437-05-5 Ref. No: 4001/Lincolnshire8/0716. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper.

Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Regional Sales Supervisor: Vanessa Ryder.

Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Kahn, Kara Morrallee.

Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell.

Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Visit Adult Care’s online information service www.lincolnshire.gov.uk/AdultCare

Further information Contact the Adult Care Team on 01522 782155 from 8am to 6pm, Monday to Friday (except public holidays).

In an emergency (out of these hours) phone the Emergency Duty Team on 01522 782333.