Capital Vacations Club ConnectionSM is published by the Capital Vacations Brand Team.
Capital Vacations® 2024 Corporate Centre Dr, Ste. 101 Myrtle Beach, SC 29577 Book travel and manage your account by visiting CapitalVacationsClub.com.
“To appreciate the beauty of a snowflake it is necessary to stand out in the cold.”
—Aristotle
Bary, Chief Operating Officer
I love this time of year with the excitement of holiday travel and our annual winter excursion. In planning this issue of Club Connection, we wanted to help inspire your next winter vacation. We explored snowy winter getaways filled with outdoor adventures perfect for owners that don’t let cold temperatures slow them down. And for those that do head south when temperatures drop, we love our Caribbean resorts with their consistently warm temps and blue seas. There’s no time like the present to book your last-minute winter vacation or to begin planning next year’s getaway. I hope you find some travel inspiration in this edition of Club Connection.
It has been another incredible year for Capital Vacations and our Club owners. We continued to grow the number of Club properties welcoming 32 new resorts as Club Destinations. We launched Destinality, our new travel services platform that includes Lifestyles+ and Global Exchange. Capital Vacations Club now boasts 80+ resorts coast to coast, including the Caribbean and Hawaii, with availability Club owners starting in 2023. We’re unveiling some of the newest destinations in this issue because it’s never too early to begin planning for your next vacation.
Many of you may know that Hurricane Ian impacted several of our resorts in Florida and up through the east coast. We invested in new technology and customer support to better service our owners and help you create vacation memories. When natural disasters or events happen at our resorts, I’m always impressed by our resort teams and leaders who work night and day to ensure the safety of our employees and owners. Our teams respond quickly during the events and even afterwards as several our employees lost their homes during Ian; so, Capital Vacations created an employee relief fund to aid those
in need and don’t stop after disaster strikes. To aid displaced employees we created a Hurricane Ian employee relief fund. We continue to work with resorts and owners to reschedule missed vacations across the region and into 2023. Learn more in our story on managing resorts in critical situations in this issue.
Thank you for being a valued Capital Vacations Club owner. We strive to create vacation memories for our Club members, and I encourage you to share memories and photos from your vacations. My favorite part of the magazine is seeing our owners’ smiling faces and the adventures you have with your families. These are the moments that create the memories you will share in years to come. These are the memories I have from the family vacations I took as a kid. Plus, when you share your memories, you are entered into our photo contest. We recently announced the 2022 winners of a 4-day/3-night vacation. Congratulations to our winners. There’s still time to enter the photo contest and a chance to win our last trip of 2022.
If you need help in booking a trip, we invite you to call our Vacation Concierge team at 1-844-777-CLUB (2582).
As you celebrate the holidays with your loved ones and ring in 2023, all of us at Capital Vacations wish you a healthy and happy new year.
Travis Bary Chief Operating Officer
Capital Vacations® continues to grow its portfolio of Club destinations. Club members can travel to more than 80 Club destinations coast to coast in the United States, plus Hawaii and the Caribbean.
“We are excited to announce 32 new Club resorts across 15 states for our Club members. The addition of these resorts represents a significant milestone for Capital Vacations as we further expand into popular destinations on the west coast including Hawaii, California, and Arizona,” said Travis Bary, Chief Operating Officer, Capital Vacations. “Our recent acquisition of VRI Americas enabled us to introduce new services to the VRI and TPI resorts; thus, adding locations for our Club members to enjoy. We’re excited about our continued growth and look forward to sharing these destinations with our members.”
Capital Vacations proudly welcomes the following new resorts into the Capital Vacations Club:
NOTE: A map of all Club destinations may be found at capitalvacations.com/destinations.
Discovery Beach Resort, Cocoa Beach
The Resort on Cocoa Beach, Cocoa Beach Bay Club at Sandestin, Destin
Ft. Lauderdale Beach Resort, Ft. Lauderdale*2
Sand Dunes Shores Resort, Palm Beach Shores Landmark Holiday Beach Resort, Panama City*1
Petit Crest, Marble Hill*
A Place at the Beach III, Atlantic Beach* Fox Run Association, Lake Lure
Mountain Loft Resort, Lake Lure
Ocean Villas Beach & Racquet Club, Myrtle Beach*
Royale Beach & Tennis Club, South Padre Island* Shores at Lake Travis, Lago Vista Sweetwater at Lake Conroe, Montgomery
Edgewater Beach Resort, Cape Cod*
Riverview Resort on Cape Cod, Cape Cod*
Sea Mist, Cape Cod
Club Ocean Villas II, Ocean City*
Village of Loon, Lincoln *
Steamboat Springs is nestled in the heart of the Rocky Mountains in northwest Colorado.
Locals and visitors enjoy breathtaking views as they explore mother nature’s mountain peaks, meadows, and lakes along with the Yampa River and eight natural hot spring pools. The genuine cowboy culture of this laid-back Western town permeates every aspect of Steamboat Springs including its vibrant downtown, arts and culture, and special events throughout the year. It’s very common to see both locals and visitors in cowboy boots walking alongside those heading to the mountains in their ski boots.
Known as Ski Town, USA, the town thrives in the winter as visitors enjoy its Champagne Powder® snow and geothermal hot springs. For non-skiers, never fear, there are endless opportunities to explore the outdoors on foot, by lift, snow mobile, or horse ride. For those that prefer to hibernate in the winter, mother nature and Steamboat Springs do not disappoint with moderate temperatures from Spring to Fall and just as many opportunities to actively (or lazily explore) the outdoors. The town and area are very accommodating to visitors, providing lessons or guides for most activities. Everyone is encouraged to participate regardless of age or skill level.
Steamboat Springs is known for its champagne powder snow. For those “in the snow,” champagne powder snow is very light, dry and smooth; and considered the best snow for skiing. However, it’s too light and dry (94 percent air and 6 percent snow water) to use for snowballs (a note for anyone who takes delight in snowball fights).
There are lots of activities to enjoy during the winter besides hitting the slopes: dog sledding, night skiing, ice fishing*, hot air ballooning, sleighing, sightseeing, ice climbing, ice skating, snowshoeing, snowmobiling, and enjoying natural hot springs. A new indoor pickleball and tennis center is slated to open this winter. For those inexperienced in driving in snow, there is a winter driving school conducted on a controlled course for you to learn in authentic conditions.
Spring awakening happens a little slower in Steamboat Springs as the champagne powder snow is brightened with sunshine and mild days. Visitors are even reminded to apply sunscreen before heading out on the slopes or for a hike through the parks. As winter fully thaws, Steamboat Springs comes alive and spring emerges. Outdoor activities that abound transition to biking, horseback riding, hiking, fly-fishing*, shopping, sightseeing, boating and rafting (canoeing, kayaking, paddleboarding), strolling through botanical gardens, golfing, and, hot air ballooning. Get out and explore the local trails, fields and lower mountain ranges to discover the first blooms of the season likely yellow glacier lilies or delicate wildflowers.
The American West comes alive during the summer months with an explosion of natural beauty and the celebration of native and local. The Rocky Mountains provide the perfect landscape for memorable family summer vacations. Everyone in the family can find a fun activity to enjoy the great outdoors: mountain biking; boating, kayaking, paddleboarding, white water rafting and tubing; fishing*; water skiing; strolling the botanical gardens; sight-seeing; golfing; taking a gondola ride up the mountain; hiking mountain trails; horseback riding; hot air ballooning; hunting; recreational vehicle touring; attending rodeos; swimming; and, picnicking. There are two beaches, and thus nice cool swimming holes, in Steamboat Springs, the Beach at Burgess creek at the base of Mt Werner and small beaches
along the Yampa River in downtown. Watercraft rental is available at the Stagecoach State Park and Steamboat Lake Park. Looking for a family-friendly outing? Kids love Amaze’n Steamboat for its miniature golf, human maze, Water Walkerz, gemstone panning and much more. The Howler Alpine Slide is a favorite of kids of all ages. Wind down 2400-foot track while overlooking downtown Steamboat Springs (operates Summers only). National forest trails promise waterfalls, mines, and natural wildlife. Truly, there is something for everyone!
Fall brings cooler temperatures and an explosion of color with the mountain foliage. It’s the perfect time to explore mountain trails by hiking, biking, or running. Other can’t-miss fall activities include watching migrating sandhill cranes prepare for their southern journey; visiting the legendary 280ft waterfalls at Fish Creek Falls; soaking in the natural hot springs; taking a scenic drive winding past colorful landscape; climbing the inactive volcano at Hahn’s Peak to experience one of the most stunning views in Northwest Colorado; golfing; riding horseback through the Aspens; touring local distillery and breweries; fly-fishing*; and, exploring local art galleries, museums and historical sites.
Vacationing in Colorado means unplugging and taking the time to enjoy life and nature at a slower pace. The area is a natural playground for all ages with thrilling adventures and quiet moments around the fire. Steamboat Springs
promises fabulous vacation memories for the entire family.
Getting around in Steamboat: A free bus system is offered April through December in Steamboat Springs. Public transportation is available to hotels, condominiums, downtown and the ski area. The local public transit system is operated by the City of Steamboat Springs. There are several airport shuttle services available to transfer passengers from the airport (either Steamboat/Hayden or Denver) to their lodging destination. Advance reservations are required for airport shuttle services.
Interesting Factoid: Steamboat Springs has produced more Olympians than any other city in the USA.
* Colorado state fishing license is required. • • •
Located minutes from the Steamboat Mountain ski area and the city center of Steamboat Springs, Sunburst Condominiums offers spacious, luxurious accommodations that can sleep up to 8 guests. This is the perfect location for a couple’s getaway or family vacation.
Sunburst Condominiums have several unit types available: 1-bedroom; 1-bedroom loft; 2-bedroom; and, 2-bedroom loft. Each unit features a fully equipped kitchen, washer and dryer, updated interiors, flat panel televisions and gas fireplace. Resort amenities include hot tub on premise, gas grill, picnic area, and complimentary internet. Onsite parking is available.
The local public transit system has a bus stop that’s steps away from the resort entrance. The free bus takes passengers to downtown Steamboat and the ski area. Steamboat Ski Resort is 1 mile from Sunburst Condominiums.
Getting there: Yampa Valley Regional Airport in Hayden (HDN) is the closest commercial airport. It’s about 25 miles from Steamboat Springs. Airport shuttle services are available from the airport (HDN) to Sunburst Condominiums in Steamboat Springs. Advance reservations are required. The Denver International Airport (DEN) is 179 miles away from Steamboat Springs. Airport shuttles from the Denver airport are also available for the 3-hour trek to Steamboat Springs. Advance reservations are required. • • •
Global Exchange™ by Capital Vacations® is the largest exchange program in the timeshare travel industry and features unmatched benefits including 5-year point banking, reduced exchange fees, and a generous cancellation policy.
With exchange experts ready to guide your booking, and no deposit fee, get ready to use Global Exchange to travel anywhere in the world!
As the greenery of spring and summer retreats to make way for fall and winter, plans turn to family gatherings, holidays and winter travel plans. Several Capital Vacations resorts offer spacious accommodations perfect for Club members planning family gatherings. Whether your family prefers a quiet retreat from the hustle and bustle or active winter wonderland adventures, there’s something for everyone.
The Highlands at Sugar is nestled in the heart of the Appalachian Mountains and provides the perfect location to enjoy the winter scenery.
The resort features 1- and 2-bedroom units with everything you need to stay cozy inside, including: fully equipped kitchens, wood-burning fireplaces, complimentary wireless internet and private balconies. The 1-bedroom suite sleeps up to 4 guests and the 2-bedroom suites sleep up to 8 guests. Enjoy the resort’s heated indoor pool and hot tub, sauna, recreation/game room, children’s play area, and a fitness center. There’s also a free shuttle to Sugar Mountain Base Lodge, Banner Elk and downtown Boone.
If looking for a couple’s retreat or family adventure, look no further than Sugar Mountain, located in the Blue Ridge Mountains. Winter activities abound with skiing, ice skating, snowboarding and tubing. Nearby activities include Banner Elk, Linville Caverns, Grandfather Mountain, Blowing Rock’s Tweetsie Railroad, Sugar Creek’s gem mine, and Wilderness Run Alpine Coaster and Adventure Course. Experienced guides explore the area with snowshoe tours during the winter which
can range from a casual walk to an intense workout. Couples may enjoy touring the local wineries and brewery in the Sugar Mountain area too!
Sitting atop of an Appalachian mountain, Laurel Point Resort overlooks Gatlinburg, Tennessee. This Smoky Mountain retreat features spacious suites with stunning views and all the comforts of home. The 2-bedroom suites sleep up to 6 and features a fully equipped kitchen, living room, and private balconies. Resort amenities include heated indoor pool and hot tub, sauna, fitness center, activity/game room, on-site laundry, complimentary wi-fi, fire pits, outdoor game area and ample parking. Adjacent to the Great Smoky Mountain National Park, Laurel Point is located less than 2 miles from downtown Gatlinburg.
Given its vicinity to Pigeon Forge and limitless activities, Gatlinburg has fast become a favorite destination for Club members. Adventures await everyone in the Great Smoky Mountains. Days can be filled with such activities as a “Classic” National
“He who marvels at the beauty of the world in summer will find equal cause for wonder and admiration in winter,”
–John Burroughs
Park Tour with Smoky Mountain Guides; driving the Appalachian Trail; exploring cascades, waterfall and mountain streams; sampling moonshine at local-approved distilleries; hiking in the Great Smoky Mountain National Park; coasting down the mountain in the Moonshine Mountain Coaster; catching a show; enjoying a fun-filled day at Anakeesta theme park; and, celebrating holidays with family.
Located in the Shenandoah Valley in Basye, Virginia, Chalet High offers spacious 2- and 3-bedroom units, sleeping up to 8 guests. The townhomes include private balconies, fully equipped kitchens, washer/dryers, complimentary wireless internet, and electric fireplaces. Resort amenities include an internet café, daily owner activities, indoor pool, sauna, and fitness center. Local discounts are available for Club members and guests wishing to visit nearby attractions including Lake Laura, Shenandoah and Luray Caverns golf, and skiing. Just ask your friendly front desk associate for current discounts as the offers vary by season and park.
Stony Court Resort lies less than one mile from the Chalet High Resort and the two resorts offer similar accommodations while sharing resort amenities. Stony Court features expansive 2-bedroom townhomes, each sleeping up to 6 guests. The townhomes include full kitchens, washer/dryers, private balconies and complimentary internet. All resort amenities are located at Chalet High Activity Center, right next door. Here guests can enjoy the indoor pool, hot tub, fitness center, and scheduled owner activities. The resort is located near Bryce Resort, Shenandoah National Park, Lost River State Park and Luray Caverns.
Typically, Basye, VA experiences snowfall October through April. The mountains of Basye are the perfect playground for snow
enthusiasts, especially those who seek out active ski towns on the east coast. Bryce Resort, a popular year-round activity complex, is just a short drive from Chalet High and offers winter sports and activities. Club members will enjoy skiing, snowboarding, snow tubing, ice skating, mountain biking and much more. The Horst Locher Snowsports School offers ski and snowboard lessons for children and adults. Advance reservations are required for lessons. Other activities near Basye include exploring the Shenandoah Caverns, reliving area history at the Shenandoah Valley Cultural Heritage Museum, and taking a guided horseback ride along mountain trails.
From Basye, you can easily take a day trip to Washington, DC. Bypass the traffic and parking by booking a ticket aboard an Amtrak train from the Manassas Train Station to Union Station. Spend the day exploring our nation’s capital, free museums, National Zoo, and the National Mall. You are only limited by how far your feet can carry you in this historic city. Your arrival and departure point, Union Station, is near the heart of the city and close to many must-see buildings and museums. For Club members who prefer to drive, Washington, DC is a short 2-hour trip each way (115 miles).
The mountains of North Carolina, Tennessee and Virginia are considered bear country. Bear Sightings are more likely to take place in spring and early summer. Typically, younger black bears, under 2 years old, can be seen as they are leaving their mothers and trying to find their own territories.
If a black bear is seen, guests are encouraged to stay calm and not panic. The bear may be foraging for food or looking for a safe place. Black bears are more likely to flee than attack. Encounter tips include facing the bear, spreading arms above head to appear taller, and banging things or making lots of noise to encourage the bear to turn away.
Located on a secluded hillside in the heart of a tropical paradise, Bluebeards overlooks the town of Charlotte Amalie with its signature red rooftops and the pristine waters of the St. Thomas harbor. This historic property dates to the 1600s and includes a centuries-old fortress and is named after the infamous pirate, Bluebeard.
Recently renovated, the resort offers a variety of accommodations including studio, 1-bedroom and 2-bedroom suites. All units are air-conditioned and feature a mini or fullkitchen and private balcony. Select units also include a washer/dryer.
Guests are not disappointed with the resort’s amenities including a pool, sun terrace with lounger chairs, hot tub, fitness center, on-site restaurant, poolside bar, coffee shop and deli. Depending on your vacation plans you may also want to use the provided meeting rooms, business center, wireless internet, 24-hour front desk/security, laundry service and free parking.
One recent TripAdvisor reviewer wrote: “This is a great place to stay. The location is fantastic,
and the staff is very friendly. It is finally close to 100% after five years following the devastating hurricanes in September of 2017. It is recommended that you rent a car if staying here but not completely necessary.”
Local Attractions: The resort is only a short drive from several of St. Thomas’ 40 beaches where you can enjoy tons of water-activities (some require an entrance fee) such as swimming, boating, snorkeling and scuba diving, deep sea fishing, paddleboarding, and kayaking. Inland you can explore nature trails, an underwater observatory, duty-free shopping, dining, historic tours, island festivals and much more.
Getting there: Bluebeards is conveniently located just minutes away from Cyril E. King Airport (STT), the busiest airport in the United States Virgin Islands with numerous flights from United States. Airport shuttles are available to transport tourists to/from their resorts and advance reservations are recommended. In addition to the shuttle services, taxi cabs may be taken and are priced per person/destination.
Known as the crown jewel of Sint Maarten, Sea Palace is a true island oasis that overlooks the sapphire blue Caribbean Sea. Boasting spacious condos with fully equipped kitchens, complimentary wireless internet, cable TV, washer/dryer (except studio units) and private balconies. Club members may select from three room types: studio, 1-bedroom or 2-bedroom. The studio unit features 1 bed, 1 bath and sleeps up to 4 guests. The 1-bedroom unit sleeps up to 6 guests and features 1 bed, 1 bath. The 2-bedroom unit sleeps up to 8 guests and features 2 beds, 2 baths. Beach towels, oceanfront lounge chairs and umbrellas are provided to guests of Sea Palace. Resort amenities also include the Pink Pearl, an on-site Chinese restaurant.
One recent TripAdvisor reviewer wrote: “Huge pros of this hotel - the 1 bedrooms are MASSIVE with living room, kitchen, 2 bathrooms, and laundry in unit (comes in handy with the beach right there). There’s a Bodega across the street for liquor, beer, food to store in the room. Beach is directly out front, and the water is stunning and clear. $10/day for parking in the lot across the street.”
Local Attractions: This oceanfront resort is adjacent to the Phillipsburg boardwalk and steps away from sun-kissed beaches. Guests enjoy duty-free shops and a variety of restaurants found along the boardwalk. Local attractions include an island tour, glassbottom boat tours, snorkeling and scuba diving, catamaran and sailing, guided ATV tours, swimming with the turtles, eco-tours, deep sea fishing, Caribbean dinner cruises/ sunset cruises, rum distillery tour, zipline, and area casinos. When you want to explore nearby islands, take the ferry to St. Barth’s or go island-hopping with a local excursion company.
Getting there: Sea Palace is located about 6 miles from the Princess Juliana International Airport (SXM). Door-to-door transportation is available from the airport to the resort. Roundtrip shuttle transfers to/from the airport and Sea Palace may be booked in advance. Planning a winter retreat to the Caribbean? The Capital Vacations Owner Services team can assist in reservations and travel planning recommendations. Call 1-844-777-CLUB (2582) to speak with a travel specialist. •••
On Sunday, September 24, Maritime Beach Club celebrated 40 Years of Fun in the Sun with a party held on the oceanfront lawn of the resort for owners, guests and team members. Approximately 250 people attended and enjoyed a beautiful day: catching up with long-time friends, reminiscing of great vacations, reliving memories made, and discussing Maritime’s future. Here’s to the next 40 years of providing memorable family vacations!
Maritime’s celebration followed a complete exterior renovation project that spanned from February though August 2022. Renovations consisted of concrete repairs, sealing, and painting the building. After 13 years, the color scheme of the resort was updated and changed to evoke a more coastal appeal. The new exterior color scheme will coordinate with the new interior design palette. The “Serenity by the Sea” theme will be reflected in the 82 units receiving renovations throughout 2022 and 2023.
Boasting 825 miles of coastline, Florida attracts visitors year-round to its coastal habitats which include sandy beaches, dunes, grasslands, maritime hammocks, estuaries, and more. All this coastline also makes it the most hurricaneprone state in the United States. With 39 resorts in the Sunshine State and more than half of its resorts along the coast, Capital Vacations knows the importance of hurricane preparedness.
The seasoned team at Capital Vacations has developed countless protocols to tackle the variety of disasters that may strike its resorts. Those protocols have been instrumental in keeping employees, owners, and guests safe while weathering the storms, sometimes literally.
Senior Vice President of Operations, Alex S. Chamblin, Jr. credits preparation and experience for the team’s success in maintaining operations while ensuring the safety of everyone involved. He says, “Handling disasters is second nature for our team. Many of our resort leaders have spent
According to Trish Docherty, Regional Vice President of Operations, everyone from the resort staff to regional teams and corporate leaders participates in “just in case” disaster preparations. Capital Vacations has a tested game plan to follow throughout the event – from preparations to cleanup. When a potential disaster is on the horizon, an emergency response team immediately begins working with each resort, including its board of directors, that may be impacted. Constant communication is an integral part of preparing for any disaster and that includes keeping everyone informed: resorts, employees, boards, owners, and guests.
“We’re quite proud of our whole process. The association boards, that we work with, are pleased with the communication that comes out of our office,” said Trish Docherty, Regional Vice President of Operations, Florida. “Our communication piece as a company is really done well.”
In addition to communicating with internal team members, Capital Vacations assembles
Featured photos display the impacts of Hurricanes Ian and Nicole on Atlantic Terrace, Sea Club IV and Tropic Sun resortsas facilities, engineering, insurance claims, debris removal, and more is vital to a speedy recovery and return to normal operations. Once the disaster strikes, the Capital Vacations team quickly assesses the damage and then mobilizes the teams to support recovery.
“If you do your prep work ahead of time, there’s not much you can do until the storm hits,” Docherty noted. “No amount of preparation can be done to stop certain things – they just happen. You can’t predict what’s going to happen during a natural disaster. All you can do is prepare the best you can. (For example) we have found, through experience, that the resorts that spent the money and installed hurricane shutters have had the least amount of damage.”
Within 43 days, Hurricanes Ian and Nicole slammed Florida. Making landfall in southwest Florida, Ian caused significant storm surge and widespread damage. Nicole’s wrath pounded the Treasure Coast and caused ‘unprecedented’ building damage to beachfront resorts and homes. Both hurricanes washed out major roads in the state.
Prepped and ready, Capital Vacations’ emergency response team quickly
assessed damage to each resort. With so many resorts in the area, the regional leaders were able to personally visit our resorts and mobilize the needed crews to both inspect and address damage. Several resorts remain closed due to severe damage while others were able to open shortly after impact.
Docherty shared, “Everyone is vested in the outcome. We all work together. Our goal is to reopen as quickly as possible and help our guests get back to enjoying their vacations. It’s essential that the properties are safe and operational before making that happen.”
At the end of every force majeure, the Capital Vacations team reviews its protocols and steps taken or lessons learned. The team has learned that preventative measures and protocols can reduce the severity of the loss.
“Something can happen at any time,” Chamblin added. “That’s the reason you have all the property rules, and safety conditions in place. It ensures success in tackling the outcome, whatever that may be.” •••
Let us help you create the moments that turn into the memories of a lifetime. Capital Experiences range from pre-planned vacation itineraries with hosted member events and exclusive outings to once in a lifetime vacations and events. Each package is uniquely crafted and led by a Capital Vacations’ concierge to ensure your vacation is memorable.
Contact the CLUB Help Desk with your updated email address. 1-844-777-2582.
What is your role at Capital Vacations?
How long have you worked in this position?
I am the Supervisor of the Customer Service department and have been with the company since May 2018.
Name something people would never guess you do in your role?
Mentoring - I enjoy working with my agents to help them bring out their talents that I see in them. I am an active listener who is enthusiastic about helping them achieve their goals.
What do you like most about working with our Owners or at Capital Vacations?
I have enjoyed working here and continue to, for one reason...RELATIONSHIPS. I enjoy the relationships I have formed with some of our longtime owners, like Larry and Jean. I visit them every time they come to Myrtle Beach. They are Platinum owners and enjoy traveling with us. Also, the relationships with my co-workers and management. We are truly a family, and they make coming to work every day enjoyable.
What makes you good at your job?
Customer Service...I love to assist our owners with their needs and wants. I put our owners first and listen to their story to better assist them in getting the most out of their membership.
At Capital Vacations, we tell our Boards and Club members that “Your Passion is Our Purpose”. What is your passion?
My perfectly imperfect family at home and at work. My family at home keeps me on my toes and helps me to achieve the goals I am shooting for. My “work” family does the same. We all share a passion for what we do every day, we have a passion for customer service.
Jaime G. Orlando, FLWhat is your role at Capital Vacations? How long have you worked in this position?
I am the Manager of Owner Services for the Orlando Contact Center and I have been with the company since June of this year.
Name something people would never guess you do in your role?
Take inbound calls in the call center from members. I love talking to members and making reservations and dreams come true for them.
What do you like most about working with our Owners or at Capital Vacations?
What I love most about working here is the team. The team makes it worth every early morning or late evening that I work. We have become a family in so many ways, and it is because of them and their efforts that Capital Vacations continues to thrive and grow leaps and bounds.
What makes you good at your job?
Love. Love for people, love for the brand, love for the industry, and love for the culture we have built. It makes me approach all things in a very unique way. I am reminded of how much was invested into me in all my years in this industry and I strive to give that love and care back to those I encounter each and every day.
At Capital Vacations, we tell our Boards and Club members that “Your Passion is Our Purpose”. What is your passion?
Family. My children make me want to be the best I can be. I am reminded every day that a kid from the Bronx who grew up in some of the worst neighborhoods can make it out and work hard and be in a position where I can change lives and be a part of making decisions with the greatest company in the world. I love what I do but my passion of family is what makes me want to be the best.
Oceanview at Island Club, Hilton Head Island, SC
Oceanview at Island Club in Hilton Head was awesome. The Capital Vacations employees were the best. Especially Wayne. The resort had a cookout one night among other activities for the week.
Atlantic Terrace we had enjoyable time this past weekend.
Carriage Place, Branson, MO
We had a blast last week in Branson,MO. Thanks Capital Vacations Club Owners.
Enjoying the day at Silver Lake Resort.
Grand Crowne Resort
Branson, MO Enjoying the Grandkids in Branson, MO
Stormy Point Village Branson, MO First Timers
Stormy
Grand
Stormy Point Village Branson, MO Last trip for Summer
Ocean
Stormy
Magic
Have you recently enjoyed an adventure at one of our resorts? If so, send us your favorite photos for a chance to WIN a free week of vacation at one of our great resorts or Capital Vacation swag!
To enter, just go to: capitalvacations.com/photo-contest Upload your photos today, it’s easy! We love to see all of the great pictures our owners send. And, who knows you just may win!
Also, while your online, follow Capital Vacation® on social media. It is a great resource for information, photos, and tips for travel.
Follow us on social media! facebook.com/ capitalvacations
facebook.com/groups/ capitalvacations
linkedin.com/company/ capitalvacations
instagram.com/capital. vacations
Candy Vala Cynthia Cappa Jannette Pruitt Luke PetriniWe love getting pictures of our owners and their families on vacation. Whether you travel to a Capital Vacations Club resort or travel with Destinality on a cruise or hotel stay, we want to share in your memories. Each quarter the team selects the best vacation photos and notifies the winners of their prize.
We notified our Q1, Q2, and Q3 winners recently and mailed out their prizes. Three (3) lucky owners won a free 4-day/3-night vacation at a Capital Vacations resort of their choice. Join us in congratulating these three lucky winners. We hope our readers enjoyed the memories they shared as much as we did.
There’s still time to submit your vacation memories for a chance to win our final prizes for 2022. We have one more 4-day/3-night vacation to give away along with some Capital Vacations swag-bags. Don’t wait - send in your photos today!
