2020-2021 Annual Report

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2020-2021 Annual Report

CAPECO Community Action Program of East Central Oregon

Serving Oregon’s Gilliam, Hood River, Morrow, Sherman, Umatilla, Wasco and Wheeler counties

CAPECO envisions the success of every youth, adult, and senior to eliminate poverty and promote independence through education, employment, and the sharing of resources that move individuals from surviving to thriving.

Mission Statement

Assisting people to become independent, healthy, and safe.

Message from the Chief Executive Officer

With 2020 behind us, we looked forward with great expectation and hope for a healthier and more equitable future for our community. The COVID-19 pandemic has tested us as a nation and as a community. These challenges will continue through 2021 and beyond, but because of these challenges we are a stronger and more resilient organization. We are resolved to support our community and are driven to do our part to strengthen social safety networks and provide support to help our community thrive.

As we approach the future, we remain mission-focused striving to assist all those who call for help. In the coming months we will take focus on system change necessary to address the need, inequities, biases, and build a future where all our community members feel safe, respected, and valued.

We will continue to work towards our goals in providing an unprecedented number of essential services including rent, utilities, food and nutrition, and transportation. We will continue building our aging-in-place services while expanding our response for homeless services. We will be investing in social responsibility by weaving the threads of equity and justice into everything we do and everywhere we do it.

Thank you for your continued support and may you find blessings in all that you do.

• Food Bank

• Energy Assistance

• Housing Stability

• Weatherization

• Home Ownership

• Transportation

• Congregate Meals

• Temporary Shelter

• Home Delivered Meals

• Produce Distribution

• Representative Payee

• Area Agency on Aging

• Community Development

• Independent Living for Youth

• Senior & Tribal Commodities

CAPECO Services www.CAPECO-Works.org

Who Benefits from CAPECO Services?

The following information shows the characteristics of those served by CAPECO from July 1, 2020 to June 30, 2021

Individuals 4089

Households 2456


Housing Homeless individuals obtained safe temporary shelter 187 Individuals obtained safe and affordable housing for 90 days 826 for 180 days 725 Individuals avoided foreclosure Individuals avoided eviction 15 26
a Community Action Agency CAPECO creates solutions that
people’s lives,
and communities.


Individuals experienced improved health and safety due to improvements within their home (e.g. reduction or elimination of lead, radon, carbon dioxide and/or fire hazards or electrical issues, etc)


Individuals improved energy efficiency and/or energy burden reduction in their homes

Health Emergency Hygiene Assistance 205
179 Improved
30 CAPECO Helped
Individuals improved physical health and well-being
mental and behavioral
and well-being
Seniors (+65) maintained independent living situation Individuals with a chronic illness maintained independent living situation Individuals with disabilities maintained independent living situation 490 78

Nutrition and Meals

Non-perishable food boxes and cheese provided to senior citizens

328 American Indian households and households on the Umatilla Indian Reservation received food

1124 Households received fresh produce


4320 Meals were served in congregate settings


2144 Meals were delivered to individuals in their homes

Individuals received Nutrition Information

Supplemental Food Boxes were provided households through partner pantries


22,020 Meals provided through partner meal sites


Education & Employment

6 Individuals obtained a high school diploma and/or equivalency certificate


Received a recognized credential, certificate, or degree relating to the achievement of educational or vocational skills


Received skills training and opportunities for work experiences

Income & Asset Building

Individuals achieved and maintained capacity to meet basic needs for 90 days 43 Individuals achieved and maintained capacity to meet basic needs for 180 days 11 Individuals opened a savings account or IDA 14 Purchased a home 25 Increased their savings 8 Used their savings to purchase an asset 14 Improved their credit score 57 Increased their net worth 7 Improved their financial well-being 1


Civic Engagement & Community Involvement


Individuals increased skills, knowledge, and abilities to enable them to work with Community Action to improve conditions in the community

122 Obtained identification documents Individuals utilized CAPECO transportation services 6
Support Services

Housing Stability

The untimely Umatilla County flood in early 2020 gave CAPECO the opportunity to work outside our normal purpose. The following are just highlights of what CAPECO has done to help the community

 Additional Staff were hired to assist with increased work load rehousing flood victims

 Staff supported Red Cross with Flood Assessments throughout the county

 Staff assisted with the Red Cross Multi-Agency Resource Center (MARC) in Pendleton

 Offered onsite services in Milton-Freewater

 Attended the MARC in Walla Walla, WA

 A Disaster Case Manager was hired to work with

 150 Households impacted by the flood

 Households with unmet needs that fall outside FEMA’s scope

 Blue Mountain Long Term Recovery Group

Point-In-Time Homeless Count

 Utilized Counting.us app for timely survey data entry helping make this PIT Count the smoothest to date

2020 Census

 Participated in organizing Service-Based Group Quarter enumeration for our counties which included Soup Kitchens, Shelters and Non-Sheltered Outdoor Locations

 Incorporated on-going Census work into regular interactions with client households in all CAPECO departments

 Staff organized Eastern Oregon CENSUS day held in July

 Engaged over 4000 individuals in outreach efforts

Summer 2020 Natural Disasters

North Morrow County Storm and Pilot Rock

Flooding Assistance Provided

 Hotel / Motel stays

 Rapid Rehousing

 Energy Assistance

 Food Assistance

Independent Support Services

Technology used to address Senior Isolation

 Robotic cats and dogs distributed to memory care facilities and isolated seniors throughout the service area to help increase overall quality of life


 Pet recipients are participating in data collection to measure the impact on loneliness and isolation


CAPECO made major changes to multiple technology support services

 Moved to Microsoft Office for Business increasing the number of standardized business application software for all staff

 Website overhaul, in conjunction with in-house content management

 Implemented online application forms for smooth transition through COVID related lockdown and work-from-home operation changes

 Began using Community Action Program Total Automated Information Network (CAPTAIN) a CAPSystems web-based agency-wide enterprise client data management solutions software system to decrease the silo effect of CAPECO’s client information

Vulnerable Households Sheltered at the Marigold Hotel 3 60 Placed in Permanent Housing Rent Relief Assistance Awarded or Spent Out by July all of 2020 Individuals assisted $186,000 $1,468,000 Managed Hermiston CARES funding COVID Relief Program $55,000 Additional Energy Funding distributed $700,000 994
COVID-19 (2020)


July 1, 2020—June 30, 2021

Total Revenue: $11,900,144

Federal 57% State 29% In-Kind 8%**

Value of Food Contributions 3% Cash Donations 1% Local <1%

Interest <1%

Miscellaneous <1%

Total Expenses: $10,461,578 Program Services 94% Housing 40%

Energy/Weatherization 26% Food & Nutrition 22% AAA 6%

Administrative Costs 6%

Management/General 6%

Fundraising 0%

*Unaudited Financials FY2021

**Includes new Promise Inn Acquisition In Kind Revenue

CAPECO employees 59

Our Core Values

Image - We serve our community in a positive, innovative, accountable and fiscally responsible manner in an inviting atmosphere which upholds the public trust and fulfills our mission.

Integrity - A personal commitment to do what is right morally, ethically and professionally.

Attitude - We exhibit positive, respectful, confident and nonjudgmental behavior towards others. Our success is a reflection of our attitude.

Customer Service - We aspire to provide our customers with prompt, courteous, consistent and resourceful services. We treat each individual with dignity, fairness and respect. Customer service is not a department, it is an attitude. Our customers are the essence of our existence.

Professionalism - We exemplify the highest standard of professionalism. We strive to set an example by maintaining a high level of knowledge in our respective fields and conduct ourselves in a manner that reflects positively on the company.

Help someone in crisis in your community by telling them about CAPECO.

HOOD RIVER Pendleton Hermiston The Dalles
CAPECO PENDLETON 541-276-1926  800-752-1139  FAX 541-276-7541 721 SE 3rd, Suite D, Pendleton OR 97801 Food Warehouse 541-276-5073  FAX 541-966-6024 1605 NW 50th Dr, Pendleton OR 97801 Promise Inn 541-240-7420 205 SE Dorion Ave, Pendleton, OR 97801 HERMISTON 541-289-7755  800-214-4776  FAX 541-289-7757 1565 N 1st, Suite 1, Hermiston OR 97838 THE DALLES 541-506-3512 3641 Klindt Dr, The Dalles OR 97058
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