Welcome to Canvas
We want you to feel at home at work. It’s why our spaces are designed around you.
The you that needs an event space or a boardroom. The plural you that needs a private office with its own meeting room. The you that wants to play pool and plan an event at the same time. And the you thatwants to grab a fresh coffee and catch up with a colleague on the sofa. It’s about a true collaboration. The spaces change and grow with your business.
189-190 Shoreditch High Street
Canvas Portal & App
Meeting Rooms
As part of the onboarding process, everyone in the team should have received a link to join the Canvas Community by signing into the Canvas Portal.
Simply follow the 'Sign In' link received and create a password. We would then encourage our members to create company and personal profiles regarding themselves, their business and other useful information to share and connectwith the rest of the Canvas Community. Here is a useful guide on how to create your profile.
In addition to the networking features, the Canvas Portal is where you will be able to manage your own team members (adding and removing colleagues), reviewing and paying invoices, seeing what is going on in your building and neighbourhood, reserve meeting rooms and much more!
Canvas Offices App
To access the Canvas portal on the move, users can download the 'Canvas Offices' mobile app here: iOS Android
Our meeting rooms are communally shared between all the customers in the building and can be booked directly through the Canvas Portal (as seen on the previous page). Should you need any support on how to book meeting rooms, please follow this guide
In order to operate our meeting rooms on a fair usage basis, please see below some basic rules:
- Please use your credits evenly along the month.
- You can book meetings for up to 3 hours. In exceptional cases when you need a longer meeting, please contact support@canvasoffices.co.uk for further information on this.
- A meeting can be cancelled up to 4 hours before the meeting commences.
- Please keep the meeting room clean and tidy. Leave the room as you would wish to find it.
- Our rooms are equipped with TV and HDMI cables only - please make sure they are left in the rooms after use
Please follow this link for full Meeting Room Policy
Please also see this link for a Meeting Roombrochure providing more detail on the amenities we have available for you to use.
Deliveries
The building address is:
Please ensure that you state your company name and unit number on all deliveries.
We request that customers accept their deliveries from the main entrance wherever possible. However, alternatively post or deliveries will be placed in thepigeon holes on the ground floor for collection. These are accessible with the keys provided during your onboarding. Larger parcels delivered to the building may be taken to first floor communal area for collection.
Please ensure that deliveries are not left unattended in communal areas for long periods, as we are unable to accept responsibility for any loss. Also, we request thatlarger deliveries are moved to your office as soon as possible to minimise disruption to others and to avoid any fire or H&S issues.
Visitors
All offices are equipped with a video intercom system that enables you to grant access to the building via the main entrance to your guests, visitors and for deliveries.
Upon the handset 'ringing' the office, please press white handset button and to see who is at the main door.
Should you wish to open the door for the visitor, please press the white key button
Please ensure that access is not granted to anyone who is not visiting your office
to answer the intercom
Security
IIn order to gain access to the building each member of the team will need to download the 'Canvas Offices' mobile app: iOS Android
During their onboarding, each member will create an account (and password) linked directly to their email address in the Canvas portal. These login details are the same when signing in to the Canvas Offices app for the first time. Access to the building is then granted via the app as per thisguide, and this will open themain entrance door only.
For the security of the building, we have a manual shutter in place at the main entrance. Please ensure thatany team member arriving early/working late is provided with a shutter key during your onboarding.
Should a team member leave after 7:30 pm (or when the retail unit on the ground floor is closed) can you please ensure that they close the shutter after leaving the building. When arriving in the morning, the shutter can be opened and then left'up' for the remainder of the day.There is an internal override button located next to the main entrance if the shutter is closed when you attempt to leave the building.
Please note that during weekends and on Bank Holidays, the shutter should be closed behind you at all times, unless the retail unit is open.
In addition, the building is furtherarmed with both door forced, door held and perimeter alarms, which auto set at 10pm – 7am(Monday to Friday) and 24hrs on weekends and Bank Holidays. During these times, any holding of the main door open will trigger the intruder alarmto sound.
During the onboarding process, you will beprovided with the requested number keys for your specific office(s). Should yourequire any additional keys to be arranged at a later date, please email support@canvasoffices.co.uk. The teamwill be able to arrange for these to be delivered to the office. However, please note that additionalcosts may apply in these instances.
We request all members to pay extra attention when entering and exiting the building to ensure the doors are completely closed behind youand to not allow tailgating from people you do not know. If you notice any suspicious activity inside or around the vicinity of the building, please contact Canvas on 0203900 0677 immediately.
Insurance
Insurance of the building and the fabricof each unitagainst factors such as fire, flood etc. are covered by Canvas. However, we request that all customers arrange suitable contents insurance for their own belongings, and the furniture and equipment within the offices.
Internet
We supply our customers with access to a 1Gb fibre internet circuit, provided by Wavenet Connected (https://www.wavenet.co.uk/connected).
If you have any issues with your internet connectivity, please contact: canvassupport@wavenetuk.com and cc in support@canvasoffices.co.uk
Wavenet are also able to provide extra services such as IT support, phone systems, static IPaddresses, etc. Please feel free to contact our Account Manager, Blaine Wilkinson, for further information (blaine.wilkinson@wavenetuk.com or 07955 441 231).
Cleaning
The cleaning of the communal areas of the building (including kitchens, bathrooms, showers and lounges) is conducted by Need 2 Clean on behalf of Canvas. This includes both day cleaning by Melinda and evening cleaning.
Please note that office cleaning is not included as part of your Service Agreement. Should you wish to have your office cleaned by Need 2Clean then please do get in touch with our Account Manager, Timi, on info@ntclean.co.uk or 07538 733955.
Waste Disposal
Should you use Need 2 Clean, please leave your rubbish in your office and the cleaner will collect this directly. However, if your office bin is full, or you use your own cleaners, please place the rubbish bags in (or next to) the nearest kitchen bin in the evening (after 6pm).
Please note that our cleaners dispose of any food thathas been left in the communal fridges on Friday evenings. Please add a ‘DO NOT THROW AWAY’ note on anything that needs to be kept over the weekend.
Should you have any larger items or furniture / electrical equipment to be disposed of, please do let us know in advance so we can arrange a quote to safely dispose of the items (please note, additional costs may apply in these instances).
Showers
The communal shower facilities on site are supplied with Malin and Goetz hair and body wash for your use. We request thattowels are not left in the shower room after use. Please note that any towels remaining in the shower room on a Friday evening, will be removed and disposed of.
Plants
Here atCanvas, we love plants! We have our lovely Gardener, Hugh, making his way round the buildings on a weekly basis completing the plant maintenance... which includes the plants in your office! Should the office be locked during Hugh's attendance, we will provide access in your absence, therefore please do let us know if you would instead prefer attendance on his next available visit.
If you notice any that need a little extra attention, please let us know and we will arrange for Hugh to investigate. We politely ask that you do not water any of the plants so that they are nottoo over loved!
Maintenance
Should you identify any building or maintenance issues, please notify the Operations team on support@canvasoffices.co.uk in order for us to investigate and rectify.
Handyman Support
Canvas are more than happy to support you with Handyman related tasks / work during the first few weeks of moving into your new space. However, we do provide this service fairly to all our customers, therefore on some occasions itmight not be possible for Handyman work with a specified deadline to be completed. On these occasions we would be happy to suggest external parties that could assist you accordingly.
Servicing and Planned Maintenance
Canvas arrange a variety of servicing and planned maintenance to be undertaken throughoutthe building each week/month to ensure statutory compliance and keep assets in good working order. On some occasions this work is completed by external parties, and as such we willnotify you should access to your office be required at any time.
Air Conditioning
Each office has a localA/C controller that controls the temperature of your specificoffice. This give you the option to + increase temperature or – lower the temperature. Also, the A/C controller can be turned on/off by pressing the power button on the top of the controller.
In order to reduce energy wastage and consider the environment, we ask that clients ensure that their office A/C controller is turned 'off' at the end of each day.
First Aid
As Canvas buildings are unmanned, companies are responsible for their own Health & Safety and First Aid within their office space. Depending on the number of people you employ, the Health & Safety Executive will advise you of the specification of the First Aid kitthat you should have readily available within your office (for further information please visit the HSE website: www.hse.gov.uk).
Within the communal tea point on the first floor, Canvas supply a basic First Aid kit and we would request that any accidents or near misses are reported via support@canvasoffices.co.uk so thatwe can log in the building accident book.
Please note that companies are also responsible for arranging their own internal H&S risk assessment related to their employees and demised office.
Canvas House Rules
Please ensure your team are all familiar with the Canvas House rules found here.
Fire Safety
As part of our Fire and Health and Safety policies, we conduct weekly fire alarm testing. This takes place each Tuesday at 10:00am
We request that each company designates two Fire Wardens, who will be responsible for the safety of your staff in the eventof a fire. Please update the contacttype on the Canvas Portaland provide following information; full names, contact numbers and email addresses of the nominated team members to us by email on support@canvasoffices.co.uk
We can also arrange a walkthrough for your Fire Wardens with the Canvas operations team so they can familiarise themselves with the procedure and evacuation point. To book in a time with the team, please email support@canvasoffices.co.uk. Please also refer to the Fire Warden guide here
Bi-Annually, we arrange full building fire evacuations in line with statutory compliance.
Please make sure that all the electrical appliances you connect within your office are approved and suitable for office use (including relevant PAT testing). Please refrain from using individual heaters or anything that might endanger the building by causing a fire hazard. If you’re in doubt, let us know and we’d be happy to advise.
Events
The Canvas Operations team arrange a host of different networking and social events throughout the Canvas Community each year, details of which are shared on the Canvas Portal newsfeed.
We also encourage our Members to get in touch with ideas on collaborating within our neighbourhoods or hosting their own events, so that we can maximise the participation.
Feedback!
We value the opportunity to get feedback fromour customers on the building, offices and team. So if you have anything thatyou would like to share, please reach out to support@canvasoffices.co.uk.
During the course of the year, we will also hold a variety of feedback sessions with members of the Canvas Community.
Evacuation Procedure
When the evacuation signal is heard, the fire wardens should ensure that;
• Everyone leaves the building as quickly & orderly as possible, using the nearestavailable fire exit, leaving any personal belongings behind.
• Upon reaching the assembly point; in New Inn Yard, located outside Tesco Express. The Fire Warden should call the fire brigade immediately, then the Canvas team on 020 3900 0677
• The Fire Warden should then start a roll call to account for their staff and/or visitors thatwere on site.
• Remain atthe assembly point, and ensure that no-one re-enters the premises before the fire service and or Canvas staff give permission
Please refer to the full fire evacuation procedure for 189-190Shoreditch High Street here.
We really do pride ourselves on working with you to create inspiring spaces, and we’re always on the hunt for new ways to make your experience a better one. So, when we run our annual customer survey in October, we invite you to share your thoughts on the things you enjoy, the things we could do better, and the things you’d like to see in the future atCanvas.
