Dalston Lane Welcome Guide by canvasoffices

Welcome to your new home

57 Dalston Lane

Welcome to Canvas

We want you to feel at home at work. It’s why our spaces are designed around you.

The you that needs an event space or a boardroom. The plural you that needs a private office with its own meeting room. The you that wants to play pool and plan an event at the same time. And the you thatwants to grab a fresh coffee and catch up with a colleague on the sofa. It’s about a true collaboration. The spaces change and grow with your business.

Canvas Portal & App

Meeting Rooms

As part of the onboarding process, everyone in the team should have received a link to join the Canvas Community by signing into the Canvas Portal.

Simply follow the 'Sign In' link received and create a password. We would then encourage our members to create company and personal profiles regarding themselves, their business and other useful information to share and connectwith the rest of the Canvas Community. Here is a useful guide on how to create your profile.

In addition to the networking features, the Canvas Portal is where you will be able to manage your own team members (adding and removing colleagues), reviewing and paying invoices, seeing what is going on in your building and neighbourhood, reserve meeting rooms and much more!

Canvas Offices App

To access the Canvas portal on the move, users can download the 'Canvas Offices' mobile app here: iOS Android

Our meeting rooms are communally shared between all the customers in the building and can be booked directly through the Canvas Portal (as seen on the previous page). Should you need any support on how to book meeting rooms, please follow this guide

In order to operate our meeting rooms on a fair usage basis, please see below some basic rules:

- Please use your credits evenly along the month.

- You can book meetings for up to 3 hours. In exceptional cases when you need a longer meeting, please contact support@canvasoffices.co.uk for further information on this.

- A meeting can be cancelled up to 4 hours before the meeting commences.

- Please keep the meeting room clean and tidy. Leave the room as you would wish to find it.

- Our rooms are equipped with TV and HDMI cables only - please make sure they are left in the rooms after use

Please follow this link for full Meeting Room Policy

Please also see this link for a Meeting Roombrochure providing more detail on the amenities we have available for you to use.

Deliveries

The building address is:

Please ensure that you state your company name and unit number on all deliveries.

We request that customers accept their deliveries from the main entrance wherever possible, however alternatively post or deliveries will be placed near the postpigeonholes on the ground floor by the main door for collection.

Please ensure that deliveries are not left unattended in communal areas for long periods, as we are unable to accept responsibility for any loss. Also, we request thatlarger deliveries are moved to your office as soon as possible to minimise disruption to others and to avoid any fire or H&S issues.

Visitors

All offices are equipped with a video intercom system that enables you to grant access to the building via the main entrance to your guests, visitors and for deliveries.

Upon the handset 'ringing' the office, please press white handset button to answer the intercom and to see who is at the main door.

Should you wish to open the door for the visitor, please press the white key button Please ensure that access is not granted to anyone who is not visiting your office

Security

During the onboarding process, you will be provided with the requested number keys for your specific office(s) and also to operate the main entrance door. Each team member will also be provided with an access card to gain entry to the building.

To access the main entrance gate there is an intercom located to the left of the gate. Use the intercom closest to the gate and enter the code: *1793* To access the main entrance door there is an intercom located to the left of the main door. The code for entry is: *3698*

For the security of the building if you leave after 19:00 or you are the last in the building, please make sure you lock the main door behind you. On your first day you will be supplied with keys so please make sure that the person that arrives first and leaves last is supplied with this key

There is an intruder alarm system at 57 Dalston Lane which is designed to auto set The system will begin to set at 20:00 each weekday During the weekend the building is armed at all times Please not attempt to manually set the system when leaving in case anyone is left in the building.

If you find the audible entry alarm is activated when you enter the building this means you are the first person to arrive. Please manually disarm the system by entering your 4-digit code (shared during the onboarding process) into the keypad in the entrance lobby. The entry tones will then stop.

At 19:45 on any day, if you are still within the building a warning tone will sound to notify that the system is due to begin its setting feature at 20:00. If you are not going to leave the building by 20:00you can enter your code after the warning tone to the keypad to delay the setting for 1 hour.

Should you require any additional keys to be arranged at a later date, please email support@canvasoffices.co.uk. The teamwill be able to arrange for these to be delivered to the office. However, please note that additional costs may apply in these instances.

We request allmembers to pay extra attention when entering and exiting the building to ensure the doors are completely closed behind you and to not allow tailgating from people you do not know. If you notice any suspicious activity inside or around the vicinity of the building, please contact Canvas on 020 3900 0677immediately.

Insurance

Insurance of the building and the fabricof each unitagainst factors such as fire, flood etc. are covered by Canvas. However, we request that all customers arrange suitable contents insurance for their own belongings, and the furniture and equipment within the offices.

Internet

We supply our customers with access to a 1Gb fibre internet circuit, provided by Wavenet Connected (https://www.wavenet.co.uk/connected).

If you have any issues with your internet connectivity, please contact: canvassupport@wavenetuk.comand cc in support@canvasoffices.co.uk

Wavenet are also able to provide extra services such as IT support, phone systems, static IPaddresses, etc. Please feel free to contact our Account Manager, Blaine Wilkinson, for further information (blaine.wilkinson@wavenetuk.com or 07955 441 231).

Cleaning

The cleaning of the communal areas of the building (including kitchens, bathrooms, showers and lounges) is conducted by Need 2 Clean on behalf of Canvas. This includes both day cleaning by Timi/Gyongyi and evening cleaning.

Please note that office cleaning is not included as part of your Service Agreement. Should you wish to have your office cleaned by Need 2Clean then please do get in touch with our Account Manager, Timi, on info@ntclean.co.uk or 07538 733955

Waste Disposal

Should you use Need 2 Clean, please leave your rubbish in your office and the cleaner will collect this directly. However, if your office bin is full, or you use your own cleaners, please place the rubbish bags in (or next to) the nearest kitchen bin in the evening (after 6pm).

Please note that our cleaners dispose of any food thathas been left in the communal fridges on Friday evenings. Please add a ‘DO NOT THROW AWAY’ note on anything that needs to be kept over the weekend.

Should you have any larger items or furniture / electrical equipment to be disposed of, please do let us know in advance so we can arrange a quote to safely dispose of the items (please note, additional costs may apply in these instances).

Plants

Showers

Here atCanvas, we love plants! We have our lovely Gardener, Hugh, making his way round the buildings on a weekly basis completing the plant maintenance... which includes the plants in your office! Should the office be locked during Hugh's attendance, we will provide access in your absence, therefore please do letus know if you would instead prefer attendance on his next available visit.

The communal shower facilities on site are supplied with Malin and Goetz hair and body wash for your use. We request thattowels are not left in the shower room after use. Please note that any towels remaining in the shower room on a Friday evening, will be removed and disposed of.

If you notice any that need a little extra attention, please let us know and we will arrange for Hugh to investigate. We politely ask that you do not water any of the plants so that they are nottoo over loved!

Plants

Maintenance

Should you identify any building or maintenance issues, please notify the Operations team on support@canvasoffices.co.uk in order for us to investigate and rectify.

Handyman Support

Canvas are more than happy to support you with Handyman related tasks / work during the first few weeks of moving into your new space. However, we do provide this service fairly to all our customers, therefore on some occasions itmight not be possible for Handyman work with a specified deadline to be completed. On these occasions we would be happy to suggest external parties that could assist you accordingly.

Servicing and Planned Maintenance

Canvas arrange a variety of servicing and planned maintenance to be undertaken throughoutthe building each week/month to ensure statutory compliance and keep assets in good working order. On some occasions this work is completed by external parties, and as such we willnotify you should access to your office be required at any time.

First Aid

As Canvas buildings are unmanned, companies are responsible for their own Health & Safety and First Aid within their office space. Depending on the number of people you employ, the Health & Safety Executive will advise you of the specification of the First Aid kitthat you should have readily available within your office (for further information please visit the HSE website: www.hse.gov.uk).

Within the communal tea point on the second floor, Canvas supply a basic First Aid kit and we would request that any accidents or near misses are reported via support@canvasoffices.co.uk so thatwe can log in the building accident book.

Please note that companies are also responsible for arranging their own internal H&S risk assessment related to their employees and demised office.

Canvas House

Rules

Please ensure your team are all familiar with the Canvas House rules found here.

Fire Safety

As part of our Fire and Health and Safety policies, we conduct weekly fire alarm testing. This takes place each Monday at 15:00pm

We request that each company designates two Fire Wardens, who will be responsible for the safety of your staff in the eventof a fire. Please update the contacttype on the Canvas Portaland provide following information; full names, contact numbers and email addresses of the nominated team members to us by email on support@canvasoffices.co.uk

We can also arrange a walkthrough for your Fire Wardens with the Canvas operations team so they can familiarise themselves with the procedure and evacuation point. To book in a time with the team, please email support@canvasoffices.co.uk. Please also refer to the Fire Warden guide here

Bi-Annually, we arrange full building fire evacuations in line with statutory compliance.

Please make sure that all the electrical appliances you connect within your office are approved and suitable for office use (including relevant PAT testing). Please refrain from using individual heaters or anything that might endanger the building by causing a fire hazard. If you’re in doubt, let us know and we’d be happy to advise.

Evacuation Procedure

When the evacuation signal is heard, the fire wardens should ensure that;

• Everyone leaves the building as quickly & orderly as possible, using the nearestavailable fire exit, leaving any personal belongings behind.

• Upon reaching the assembly point; is in the front courtyard. The Fire Warden should call the fire brigade immediately, then the Canvas team on 020 3900 0677

• The Fire Warden should then start a roll call to account for their staff and/or visitors thatwere on site.

• Remain atthe assembly point, and ensure that no-one re-enters the premises before the fire service and or Canvas staff give permission

Please refer to the full fire evacuation procedure for 57 Dalston Lane here.

Events

The Canvas Operations team arrange a host of different networking and social events throughout the Canvas Community each year, details of which are shared on the Canvas Portal newsfeed.

We also encourage our Members to get in touch with ideas on collaborating within our neighbourhoods or hosting their own events, so that we can maximise the participation.

Feedback!

We value the opportunity to get feedback fromour customers on the building, offices and team. So if you have anything thatyou would like to share, please reach out to support@canvasoffices.co.uk.

During the course of the year, we will also hold a variety of feedback sessions with members of the Canvas Community.

We really do pride ourselves on working with you to create inspiring spaces, and we’re always on the hunt for new ways to make your experience a better one. So, when we run our annual customer survey in October, we invite you to share your thoughts on the things you enjoy, the things we could do better, and the things you’d like to see in the future atCanvas.