7.1 INTRODUCTION The protection of customers and employees and the security of data and infrastructure are priorities of Electricity Canada. Introduction to Industry Focus Areas The electricity industry continuously monitors evolving trends, issues, risk factors, and societal expectations, and embeds the consideration and management of them into its activities. Key focal areas include: •
Data privacy
•
Serving Indigenous communities
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Health and safety
•
Physical and cybersecurity
Reference Documents To facilitate your understanding of terminology used in this course, please download the glossary of electrical terms. If you are not using a mouse or touchscreen to navigate the course, please download the keyboard navigation instructions.
Information Protection Let’s first look at data privacy. •
Names and addresses of customers
•
Banking information
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Customer electricity usage information
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Employee records
All of the above are examples of protected information. The utility can only use this information for the purpose for which it was collected and cannot disclose this information without the individual’s consent.
Electricity Canada | Electricity Fundamental in Canada: Student Handbook
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