SPRING 2013
Cambridge City Council’s magazine for residents
cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco
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Following the food safety inspectors
Details of changes to benefits
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Contents
Folk Festival tickets now on sale
Cambridge City Council Website: cambridge.gov.uk twitter.com/camcitco facebook.com/camcitco Customer Service Centre Mandela House, 4 Regent Street, Cambridge CB2 1BY Email: enquiries@cambridge.gov.uk Phone: 01223 457000 Monday - Wednesday & Friday 8am - 6pm Thursday 9am - 6pm (Calls may be recorded for training purposes)
Tickets for the city’s annual Folk Festival, which runs from Thursday 25 July to Sunday 28 July at Cherry Hinton Hall, are now on sale at the Corn Exchange. Discounts are available on the four-day tickets for city residents – check the website for full details of prices and how to book.
• Folk Festival Website:
cambridgefolkfestival.co.uk Corn Exchange Website: www.cornex.co.uk Box Office Phone: 01223 357851
Lucky Star winner revealed
Rodney Jones is the winner of a free meal for two at the Lucky Star restaurant on Clifton Way. Rodney Jones’ name was drawn from dozens who entered our competition in the winter issue of Cambridge Matters by ‘liking’ liking’ us on Facebook.
• Website: facebook.com/camcitco
Hearing impaired via typetalk Phone: 18001 01233 457000
Folk Festival tickets are now available
After hours emergency number: 0300 303 8389 Cambridge Matters editorial Cambridge Matters, Cambridge City Council, PO Box 700, Cambridge CB1 0JH Email: corporate.marketing@cambridge.gov.uk Phone: 01223 457000 If you need any of the information in this magazine in a different format or language, please contact the Customer Service Centre on 01223 457000. Cambridge City Council does not necessarily endorse the products or services featured in advertisements in this magazine. When you have finished with this magazine, please recycle it in your blue bin.
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Inside this issue... 04 05 06 07 08 10
Following the food safety inspectors Have your say on city’s tree strategy Update on the city council’s budget plans Details of Housing and Council Tax Benefit changes Credit unions seek new volunteers Insight into city centre regeneration projects
11 12 15 16 18 21
Latest details of Local Plan consultation Latest news from the city’s new neighbourhoods Recycle your batteries Cut out and keep What goes in your bin Complete our survey... for chance to win John Lewis vouchers Register to vote
Front Cover: Rebecca Broadbelt, Senior Environmental Health Officer, inspects a city centre restaurant
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3
Cambridge – A good place to live, learn and work
Following the food safety inspectors
One of the city council’s priorities is to ensure Cambridge is a safe place to be – and this approach applies just as much to the sandwich you might buy at lunchtime, as it does to supporting projects to reduce crime. Rebecca Broadbelt is one of the city council’s environmental health officers, who ensure the city’s food businesses are safe places for residents and visitors to go – something that will be of heightened concern to many in the wake of the horse meat scandal. Environmental health officers are highly trained and specialised, with all holding a foundation degree-level qualification, and most also gaining a master’s degree relating to environmental health. The team is responsible for inspecting around 3,000 businesses in Cambridge, some 1,200 of which are food outlets. “ Our main role is to carry out inspections, during which we can assist businesses with food hygiene and health and safety advice, to ensure they are compliant with all relevant legislation”, Rebecca explains. We joined Rebecca while she conducted a partial inspection at one restaurant in the city centre.
The inspection process “One of the first things I do is check the
restaurant’s hygiene safety procedures booklet, which is something the Food Standards Agency requires all restaurants to have,” Rebecca says. “It covers things including daily checks of fridge temperature, correct storage of food at the end of each day, and a four-week review of the business’s procedures. “I also check that the business is conducting regular checks on food that is delivered. This restaurant conducts random checks of vans used in deliveries, and probes goods like cheese to ensure it arrives at the right temperature.” In the food storage area at the restaurant we visited, Rebecca checked the temperature of fridges and freezers before examining dry goods to ensure items were still within ‘use by’ and ‘best before’ dates, that surfaces were clean, and that tins and packaging weren’t damaged. “I noticed a couple of holes in the ceiling that will need to be patched up, and some damp along one wall that needs to be addressed, as mould can build up in areas where plaster is blistered,” Rebecca explains. She then examined the kitchen itself, ensuring staff wash their hands correctly, and that work surfaces and utensils are properly cleaned. “I also look at the location of
everything to ensure there’s minimal risk of contamination, particularly around the food preparation area.” Rebecca says most restaurant owners welcome her visits, and even those who don’t are not enough to put her off the job. ”We want all businesses in the city to strive for excellent standards,” she says, “and we work with them to ensure that this is the case.” ■ New rating scheme launched A National Food Hygiene Rating Scheme has replaced the previous local scheme. It is run by the Food Standards Agency and scores food businesses on a scale of 0 to 5, where 0 means the business fails to comply with standards at all, and 5 means they tick every box. You can find out what scores individual businesses have attained by visiting ratings.food.gov.uk ■
Community alarms let residents call for help Another way the city council works to keep residents safe is by providing a community alarm system for vulnerable people of all ages. The alarm is a small portable device, similar in size to a hardback book, that links to a dedicated response centre through the user’s phone line. Users can call for help by pushing a button on a
4
pendant that they wear. We have been providing an alarm service to residents for the past 25 years. There is no installation fee, and the service costs £23.61 per month. If you are interested in setting up an alarm in your home, or that of a vulnerable resident, please call on 01223 457648. ■
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Cambridge – A good place to live, learn and work
Have your say on the Council meetings city’s tree strategy v.uk/trees • Website: cambridge.go om/camcitco Social media: facebook.c twitter.com/camcitco
Parks and green spaces are a much loved feature of the city and these open spaces require careful management by the city council to ensure they can be enjoyed by everyone. That is why we are developing a tree strategy to help manage the city’s existing trees and plan for the future. As part of that, we are preparing to hold a public consultation in May to get your views on a range of subjects, including planting new trees to replace older ones, incorporating trees into planning rules, and what type of trees should be planted in future. We also want to know your views on how to promote tree planting, and how to ensure the right trees are planted in the right parts of the city. Responses from the consultation will be fed into planning rules that guide developers on the provision and maintenance of trees. Keep an eye out for more details of the consultation on our website, Facebook and Twitter pages in May. ■
Planning for a Swift recovery The city council has teamed up with local group Action for Swifts to help stop the decline in the number of swifts returning to the city from their winter migration. The number of swifts returning to the UK as a whole - usually during April and May - is falling by around 3% per year, and they have now been placed on the conservation lists of leading UK bird protection organisations. Nest box schemes are being fitted at council houses, flats and offices, and hopes are high of establishing a new colony of the birds in a specially made swift tower at Logan’s Meadow local nature reserve. We are also encouraging builders and developers to consider the birds in their plans, and are asking residents to let us know the location of any nest sites or large groups of swifts in the city. ■
Why not come along to Council, committee and area committee meetings, where many big decisions on how the city is run are made? Here are details of some of the meetings due in the coming weeks. All meetings take place in the Guildhall, Market Square, unless otherwise stated. North Area Committee: Thursday 21 March, 6.30pm (check website or call 01223 457013 for location details). East Area Committee: Tuesday 26 March, 7pm, Dublin Suite, Cambridge United Football Club, Newmarket Road. Planning Committee: Wednesday 3 April, 9.30am. Strategy and Resources Scrutiny Committee: Tuesday 9 April, 6pm. Council: Thursday 18 April, 6pm. East Area Committee: Thursday 25 April, 7pm, Cherry Trees Day Centre, St Matthew’s Street. West Central Area Committee: Thursday 25 April, 7pm, Castle Street Methodist Church. South Area Committee: Thursday 9 May, 7.30pm, Trumpington Village Hall, High Street, Trumpington. Development Plan Scrutiny SubCommittee: Tuesday 14 May, 4.30pm. Community Services Scrutiny Committee: Thursday 16 May, 1.30pm. North Area Committee: Thursday 16 May, 6.30pm (check website or call 01223 457013 for location details) Council Annual Meeting: Thursday 23 May, 11am. East Area Committee: Thursday 6 June, 7pm, Cherry Trees Day Centre, St Matthew’s Street. West Central Area Committee: Thursday 20 June, 7.30pm (check website or call 01223 457013 for location details). If you would like a particular subject discussed at a council or committee meeting, let us know in advance. Agendas are also available in advance. ■
• Action for Swifts: actionforswifts.blogspot.co.uk Nest boxes and buildings: swift-conservation.org
• Website: democr
acy.cambridg
e.
gov.uk atic.ser vices@ Email: democr .uk cambridge.gov 7013 45 Phone: 01223
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Cambridge – Where people matter
The city council’s budget How the money is spent
This year, the city council will spend £91 million on providing local services, including housing benefits, cultural events such as the Big Weekend, and environmental services. The money that pays for these services comes from a mix of government grants, a share of business rates, charges for services, and income
on our commercial property. The remaining £6.4 million comes from council tax. We collect council tax on behalf of the county council, police and fire authorities, and for our own services. Only 11.2% of the council tax you pay is allocated to city council services. The city council’s proportion of council tax will go up by 2% this year,
meaning a resident in a Band D property will pay less than 7p per week extra for city council services. In addition we own over 7,250 properties, and rents from these are held in a separate account and used to pay for services to tenants. For more information, please see the leaflet that is delivered with council tax bills in March.
Where the money comes from
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l The city council’s budget takes account of a range of factors including the £2.3m error it discovered in its financial forecasts and the recent confirmation of government funding levels. Over the next five years, the city council will need to save in the region of £6m. This is the same level of overall savings that we were planning for before the error in our forecasts was identified. The council’s external auditors have been working to identify how the error happened and what changes we may need to make to our financial systems to ensure such errors don’t happen again.
Cambridge – Where people matter
Changes to the benefits system Important changes are being made to the benefits system as part of the government’s welfare reform agenda. From April 2013 changes will be made to Housing Benefit, Council Tax Benefit, and to some Council Tax exemptions. Changes to Housing Benefit If you are under 61 years of age and a council tenant, or rent your home from a housing association, from 1 April 2013 you may have your Housing Benefit reduced if you are deemed to have more bedrooms than your household needs. The government now specifies that the number of bedrooms you need will be based on you having one bedroom for each of the following: A couple A person aged 16 or over including boarders and lodgers Two children of the same gender Two children under 10 years of age, regardless of gender Any other child other than a foster child or child whose main home is considered to be elsewhere A carer or group of carers providing overnight care If you have too many bedrooms your Housing Benefit will be based on a reduced level of your rent. The sum will fall by 14% if you have one extra bedroom, and by 25% if you have two or more extra bedrooms. There are some exceptions to these new rules, details of which you can find on our website or by contacting the Customer Service Centre.
• • • • • •
If you think that you will be affected by these changes you should consider other options to help you with your rent and you should contact your landlord. Changes to Council Tax Benefit The city council has developed a new scheme called Council Tax Support to replace Council Tax Benefit, which is being abolished by the government. The new scheme, which was devised following public consultation, has been designed to ensure that those people who are least well off continue to pay the lowest amount of Council Tax. Pensioners will not be affected by these changes. Changes from the previous system include the removal of Second Adult Rebate, which offered a reduction to the Council Tax payer if they shared their home with a person on low income. A further change means that claims will only be backdated for one month. If you are already claiming Council Tax Benefit you will automatically have Council Tax Support calculated and this will be shown on your new bill for 2013/14. Additional information will be set out in the leaflet that is sent with your bill. Changes to Council Tax discounts and exemptions Council Tax exemptions on empty properties or second homes are also
affected by the changes in April. The new system means: Owners of second homes will no longer receive a 10% discount, leaving them liable for 100% of Council Tax on that property Owners of vacant properties – those that are unoccupied and unfurnished – will qualify for a 100% discount for one month only, rather than a six month exemption as previously Owners of vacant properties that are empty for more than one month but less than two years will be liable to pay full Council Tax. Owners of vacant properties that have been empty for two years or more will be liable to pay an additional 50% on top of the full Council Tax charge, known as an empty home premium Also from April 2013 all Council Tax payers can choose to pay over 12 monthly instalments instead of just 10. More information on all the changes, including advice on what to do if you think you’re affected, is available on our website or from the Customer Service Centre. ■
• • • •
• Website: cambridge.gov.uk/ services/benefits Phone: 01223 457000
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Cambridge – Where people matter
Credit unions need volunteers
In the last issue of Cambridge Matters, we reported on the city council’s efforts to promote credit unions – cooperative finance groups that offer an alternative to doorstep lenders or payday loan companies. The city council, Citizen’s Advice Bureau, and the Volunteer Centre are promoting two credit unions - Cambridge Rainbow Savers and Cambridge City Credit Union - to offer residents a safer way to borrow and build up some savings. The unions are now seeking volunteers to help them expand into additional areas of the city by signing up new members, collecting weekly savings contributions, and arranging loans for those that are eligible. Volunteers will receive full training in how the unions work. If you can spare some time and are interested in taking part, see the panel to the right. How the unions work Credit unions are registered with the Financial Services Authority, meaning your savings are protected in the same way as money deposited with a building society, but you will not earn interest on them. The unions are cooperatives that are typically run by volunteers, which means any profits are put back into the union to fund loans to members. The main benefits of credit unions are that they: Help members to save regularly Lend to members at a low rate of interest Provide advice and support to help members look after their money Are run by people from the local community. ■
• • • •
Residents learn about bereavement services The city council’s bereavement services team offers help with planning funerals and options for memorials following the death of a loved one. If you would like to find out more about the services provided why not come along to one of the team’s public events at the crematorium on Huntingdon Road. The next events take place as follows: Bluebell day – Sunday 5 May; 10am to 4pm Join staff in planting bluebell flowers around the grounds of the crematorium Father’s day – Sunday 16 June; 10am to 4pm Enjoy a stroll around the gardens and woodland around the crematorium ■
• Website: cambridge.gov.uk/bereavem Phone: 01954 780681
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ent-services
• To volunteer to help the credit unions, contact the Cambridge & District Volunteer Centre. Phone: 01223 356549 Email: info@cam-volunteer.org.uk Website: cam-volunteer.org.uk Rainbow Saver Anglia Credit Union Phone: 01223 245477 Email: office@rainbowsavers.org.uk Website: rainbowsaver.co.uk Cambridge City Credit Union Phone: 01223 314664 Email: info@cambridgecreditunion.org.uk Website: www.cambridgecreditunion.org.uk
Get funding for your neighbourhood project If you have ideas for a community or neighbourhood leisure activity, you might be eligible for funding from an area committee. Area committees award grants to not-for-profit voluntary or community organisations, and groups of local residents, to pay for things including equipment for sports clubs, toys for children’s groups, and materials for arts and craft groups. The maximum amount available is £5,000, and area committees prioritise projects for people who are disabled, on a low income, or restricted by discrimination. For more information or to request an application form, grants mbridge.gov.uk/ contact us on the • Website: ca45 68 details below. ■ Phone: 01223 79
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Cambridge – A good place to live, learn and work
Giving city businesses a fresh boost Some parts of Cambridge have a unique character that require a certain degree of special attention – for the benefit of the city as a whole. Two such areas are the city centre and Mill Road. Cambridge Matters spoke to Edward Quigley, the new Cambridge BID manager, about a new approach for the city centre, and to Mill Road’s new designated coordinator, Ceri Littlechild. Business Improvement District At the end of last year businesses and organisations in the city centre voted in favour of establishing a Business Improvement District (BID) for Cambridge. The BID brings together businesses and organisations to pay a yearly levy that will go towards funding a range of schemes to improve Cambridge city centre for everyone who uses it. Projects proposed
include the introduction of taxi marshals, additional street cleaning, a team of city ambassadors and funding for new Christmas lights. However, the impact of the BID spreads further than the city centre and its businesses, as Edward Quigley, Cambridge BID manager explains. “ The city centre is of great importance to residents, so the BID will be asking local people for views on their priorities,” he says. “ Residents are our customers’ customers.” Edward says businesses in the BID area are also planning to establish a city ambassador scheme, which will provide an on-street point of contact for all those using the city centre. “ The Olympic Gamesmakers scheme is a good example of this sort of system in action,” he notes. Mill Road Coordinator Mill Road is well known as one of Cambridge’s most vibrant and diverse neighbourhoods. To help enhance its thriving nature, the city council recently appointed Ceri
Littlechild as its first Mill Road coordinator. Ceri is working to forge improved links between residents and businesses there. Ceri has already made progress by getting 30 businesses to agree to form a traders’ association in February, following an exhibition she organised to get the views of residents and businesses on how Mill Road can be improved. Around 200 people attended the exhibition, and their views will inform a list of potential projects for a Mill Road Action Plan. “ My goal is to bring residents and traders together regularly throughout the year to share opinions and work together to improve Mill Road,” Ceri explains. “ Establishing the traders’ association is a step towards that.” Another aspect of Ceri’s role is to help the community find funds for improvement projects in the area. “Ideas suggested so far include improving signage pointing to Mill Road, a guide book or online platform, and other promotional activities,” she says. ■
Edward Quigley
uk
bidco. • Website: cbtw BID itter@cambridge Social Media:
Ceri Littlechild
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Cambridge – A good place to live, learn and work
Progress towards a new Local Plan Cambridge residents have again had their say on priorities for the city’s future in the latest consultation on the Local Plan – the city’s key document to guide planning decisions through to 2031. During the first consultation on the review of the Local Plan in summer 2012, residents gave their views on broad issues such as housing, transport, and provision of community services. The city council received over 11,000 responses. In the latest phase of the consultation, conducted in January and February, residents were asked for their opinions on some green-belt sites earmarked for potential use for housing, employment, and a community stadium. In addition they were asked for their views on some urban sites that could be used for housing, leisure activities and education facilities. The consultation also considered parking options for cars and cycles.
Residents’ views and opinions will be used to prepare a draft Local Plan, which we will then consult on from July to September 2013. Once the draft is finalised, the plan will be submitted to the government’s Independent Planning Inspectorate in early 2014. The plan will then be subjected to a formal examination process, before being submitted to the Council for approval. We will bring you full details of public exhibitions planned for the next phase of consultation in the summer issue of Cambridge Matters. You can also find more 7200 lanreview • Phone: 0122ri3d45 information on each stage of gov.uk/localp e. g b m ca : te Websi the Local Plan review on our website. ■
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Cambridge – A good place to live, learn and work
New neighbou
The city council continues to prioritise the development of new neighbour sure all new homes are supported by community facilities, meet high stan from two of the major sites.
North West Fringe Land near Huntingdon Road, on the north west edge of Cambridge, is the site for two significant new developments – the first of which is already taking shape. If you have been out along Huntingdon Road in the last few months, you will probably have noticed the first homes being built at the recently-named Darwin Green development. When completed it will comprise up to 1,780 houses, a primary school, shops, open spaces and play areas, with 40% of the proposed housing being designated as affordable. Other community facilities planned here include a youth café, children’s centre, library, health centre, allotments, and sports pitches. The second development between Madingley Road and Huntingdon Road will be created on land owned by Cambridge University. This proposal (the first phase of which was recently approved by the University’s governing body) is for the construction of 3,000 houses – half of which will be affordable and available to key workers at the university – 2,000 student rooms, and 100,000 square metres of business and academic space. The proposal includes plans for shops, a community centre, primary school, health centre, nurseries, sports facilities and a police branch office. The city council, county council and South Cambridgeshire District Council are working together to consider all aspects of the new developments, from transport to the provision of local facilities such as shops and education. ■
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Cambridge – A good place to live, learn and work
urhood updates
rhoods to meet high demand for housing in Cambridge. We are making ndards of design, and maximise energy efficiency. Here’s the latest news
Southern Fringe Development on the southern fringe of the city is even further forward. There are three sites in this area where approximately 3,700 homes will be built over the next ten years. The first area of southern fringe development is Trumpington Meadows, where the building of 353 dwellings is continuing to the north of the Trumpington park and ride facility. The first homes were occupied in August 2012, and construction of this phase is due to be completed by the end of 2015. Ultimately there will be 1,200 dwellings there. Planting of a new country park at the site has also started, along with construction of a new primary school, due to open in September 2013.
The first residents have recently moved in to the Glebe Farm development east of Hauxton Road. A total of 286 houses will be built there by the end of 2015. Work is also well under way on 434 homes on two sites in Clay Farm, between Long Road and Shelford Road, with a further 600 homes in the pipeline. The site as a whole now has planning approval for 2,300 new dwellings plus local shopping centre, health centre, library and secondary school, which will open in 2015 and include provision for community sports facilities. Around 40% of the homes being constructed in the southern fringe will be classified as ‘affordable’. ■ Glebe Farm
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Cambridge – Caring for the planet
It’s easy to recycle your batteries What do you do with your used batteries? Did you know you can easily recycle them from home? All you need to do is: 1. Put the batteries in a small plastic bag, or a battery bag (you should have received one with this issue of Cambridge Matters, or you can pick one up from council office receptions) 2. Tie the bag to the handle, or stick it to the back of your GREEN bin on collection day. The collection crew will then take the batteries and leave you a new bag. The batteries are sorted for recycling by type, then the chemicals in them are extracted for re-use, and the metal casings melted down and recycled. If you don’t have a green bin, you can deposit batteries at some recycling points around the city, including at major supermarkets. Battery facts ● Over 165,000 AA-equivalent batteries have been recycled by Cambridge residents using the city council’s kerbside collection since May 2011 ● Around 600 million batteries are sent to landfill in the UK every year ● When batteries begin to decompose in landfill sites, they can release chemicals like lead, zinc and mercury into the environment ● A single rechargeable battery can replace 100 single-use batteries ● The energy used to manufacture batteries is 50 times greater than the electrical energy they produce when used. ■
Bank holiday bin collections Bin collections will take place one day later than normal in the weeks beginning 1 April, 6 May and 27 May. You can find your bin collection dates online (see details below) or contact the Customer Service Centre for a paper copy. ■
If in doubt leave it out Crockery including plates, cups and bowls has recently been put in some of the glass recycling banks around the city, which causes us problems when recycling the glass alongside it. Glass is usually melted down, however crockery doesn’t melt because it is made of clay. So, when crockery is mixed with glass it can’t be recycled, because the melted glass will have bits of hard crockery in it. Rather than putting it in the recycling
bank, please donate unwanted crockery to charity shops or put broken items in your black bin. ■
• Phone: 01223 458282
Email: bins@cambridge.gov.uk Website: cambridge.gov.uk/ recycling Social media: facebook.com/ recycleforcambridge
cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco
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Cambridge – Caring for the planet
YES
RECYCLE
NO
Cut out and keep
Cut out and keep recycling guide What goes in your bins? Clean items for recycling – not in bags
Envelopes containing
Paper, magazines and envelopes
Empty aerosols
Glass bottles and jars
Phone books and catalogues
Cardboard
Cartons
Plastic bottles, tubs, pots and trays
Clean foil
Cans, tins and metal jar lids
Large tins
COMPOST
Food waste
Garden waste
bubble-wrap (for example, Jiffy Bags) Wood, plasterboard Food or garden waste Pyrex, plate glass, glass dishes or light bulbs Saucepans/other metal items not listed on the left Foil-lined plastic pouches (for example from pet food) Crisp packets Shredded paper Plastic bags Cling film and plastic wrapping Expanded polystyrene or Styrofoam Plates/crockery
Non-compostable items
Plastic & plastic bags
Untreated wood and sawdust
Please try to reduce other rubbish that can not be recycled or composted
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General rubbish
Rubble Bricks Soil Very heavy items
facebook.com/recycleforcambridge
Cut out and keep
REDUCE
Shredded paper
(including biodegradable/corn starch) Nappies Soil or stones Painted or treated wood Cat or dog waste Drink/soup cartons (for example, Tetra Pak)
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Please tell us what you think of Cambridge Matters by completing our reader survey. We want to be sure we are providing you with the information you need about council services. Use this survey to tell us what you would like more or less information on. By returning your survey you could win £50-worth of John Lewis vouchers, courtesy of John Lewis Simply answer the questions below and post to: FREEPOST READER SURVEY, Cambridge City Council, PO Box 700, Cambridge, CB1 0JH. The closing date for entries is Friday 19 April 2013. If you prefer you can drop it off at our Customer Service Centre on Regent Street or complete the questionnaire on our website at cambridge.gov.uk/cambridge-matters
1. How often do you read Cambridge Matters? Always Sometimes This is the first time Never 2. Cambridge Matters is delivered to you four times per year. Do you think this is: Too often About right Not often enough Don’t know The council should not produce a publication of this kind Comments: ............................................................................................... .............................................................................................................................. .............................................................................................................................. .............................................................................................................................. 3. Advertising helps to pay for the cost of Cambridge Matters. Would you be happy to see a greater proportion of advertising to cover more of the cost of producing it: Yes No Don’t know Comments: ............................................................................................... .............................................................................................................................. .............................................................................................................................. .............................................................................................................................. 4. How strongly do you agree or disagree with the following statements about Cambridge Matters (please tick one box): It is a good way for me to find out about the council and how it spends my money It is a good way to ask residents what they think about council services (e.g. through more surveys like this one) It includes interesting articles It is easy to understand It looks good and is well designed It appeals to people of all backgrounds
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5. I would like to see more articles/ information in Cambridge Matters about the following: (please tick all that apply): Services the council provides How council tax is spent Policing, tackling crime and community safety Sport and leisure Parks and open spaces Arts and culture Council housing Plans for new development in Cambridge Rubbish collections How to recycle more and reduce carbon emissions Street cleansing and removal of graffiti Activities for young people Activities for older people How the council is performing Who my local councillor is and how to contact them How I can influence decisions about my local area How to complain about a service Information from the council’s partners e.g. police, health service, fire and rescue, charities Useful telephone numbers None of the above Other (please specify): ..................................................................... .............................................................................................................................. .............................................................................................................................. .............................................................................................................................. 6. Overall, how would you rate Cambridge Matters? Excellent Good Average Poor Very poor Don’t know 7. How useful do you find the council’s website – cambridge.gov.uk? Very useful Quite useful Not very useful Not useful at all Comments: ............................................................................................... .............................................................................................................................. .............................................................................................................................. ..............................................................................................................................
Strongly agree
Agree
Disagree
Strongly disagree
Neither agree or disagree
✁
Reader survey - tell us what you think of Cambridge Matters 8. How useful do you find the Council’s Facebook and Twitter feeds? Very useful Quite useful Not very useful Not useful at all Comments: ............................................................................................... .............................................................................................................................. .............................................................................................................................. .............................................................................................................................. 9. Do you have any other comments about Cambridge Matters? ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ ............................................................................................................................
Thank you for completing this survey. To be entered into the draw for £50-worth of John Lewis vouchers please provide contact details below: Name: ................................................................................................... Address: .............................................................................................. ..................................................................................................................... ..................................................................................................................... ..................................................................................................................... ..................................................................................................................... Postcode: ........................................................................................... Daytime telephone number: ..................................................................................................................... Your personal information will be held and used in accordance with the requirements of the Data Protection Act 1998. Terms and conditions of entry for John Lewis vouchers: One winner will be drawn at random. No multiple entries - only one entry per household is allowed. No photocopies. You must be over 18 to enter. This survey will also be published on the council’s website. Not open to council employees. The council’s decision is final. No cash alternative will be offered. Damaged or defaced questionnaires will be disregarded. The winner will be notified by telephone. The winner’s name (but not address) will be published in the next edition of Cambridge Matters. Prize kindly donated by
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Cambridge – A good place to live, learn and work
Celebrating our diverse city The annual Lesbian Gay Bisexual Transgender (LGBT) History Month took place in February. Organised by the Encompass Network, the city council, and other local organisations, LGBT History Month celebrates the diversity of Cambridge through a series of events across the city, starting with the raising of the rainbow flag over the Guildhall. Events during the month included lectures, a jazz concert, a workshop for Gamelan (Indonesian percussion music), and a family fun day. ■
• Cambridge City Council
Website: cambridge.gov.uk/lgbt-history-month Encompass Network Website: encompassnetwork.org.uk Email: info@encompassnetwork.org.uk Phone: 01223 369508
Kate Durrant, Lara Jaffey, Grant Chambers, Mayor Sheila Stuart and Ray Cliff
City council website relaunched We recently relaunched our website to make it easier for residents to access the most popular content. We’ve also added RSS feeds, and included a calendar of meetings and events. Further improvements will be made in the coming months, so check back regularly to see what’s new. ■
• Website: cambridge.gov.uk
County council elections – register to vote by 17 April Cambridgeshire County Council elections are taking place on Thursday 2 May. In order to vote you must be listed on the register of electors. You should have received a canvass form last year on which you could update your details. If you have moved recently or know that you are not registered to vote you can download a voter registration form from our website, or we can post one to you. Students can register at their term-time address or their home address. If you live in college accommodation your college will normally register you, although you should check to be sure. We must receive your application by Wednesday 17 April. That date is also the deadline for applications from residents who want a postal vote. ■
• Website: cambridge.gov.uk/elections
Phone 01223 457 048 Cambridgeshire County Council Website: cambridgeshire.gov.uk
Holocaust Memorial Day commemorated The city council commemorated Holocaust Memorial Day with a civic ceremony at the Guildhall (pictured), featuring lectures, testimony, poetry readings, and theatrical performances on the theme ‘Communities Together: Build a Bridge.’ The global day of remembrance takes place every year on January 27, the date of the liberation of the Auschwitz concentration camp in 1945. ■ .gov.uk/
idge • Website: cambr orial-day holocaust-mem
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