Policies
ONLINE CLASSES
OnlineclassestakeplaceonZoom.Ifyou areunsureifyouareabletouseZoomor Registerearly! ifyourcameraandmicrophonework,we CCAEreservestherighttocancelclassesduetolowenrollmentorother recommendtestingitoutbyjoiningate considerations.Webegincancellingclasseswithlowenrollmentupto10days beforeyourclassstartsat beforeaclassisscheduledtostart,soregisterasearlyaspossibleinmeeting orderto zoom. us/ test. reserveyourseatandhelpitmeettheminimumenrollment.
TheZoomlinkandinformationonhowto joinwillbeemailedtoyou.Pleasealsoch An$8registrationfeeischargedforanyclasswhosetuitionexceeds$25.Only yourspamfolder.Ifyouregisterwithin12 oneregistrationfeeischargedperpersonperterm.Theregistrationfee isnot hours beforetheclassbeginsoraftert refundableifyouwithdrawfromaclass.ThefeeisrefundedifCCAEcancelsyour firstdate,pleasecontactzoom@ccae.org classorifchangestotheclassschedulepreventyoufromattending.This does for thelink. notapplytoindividualclassesrescheduledduetoinclementweatherorother significantfactorsbeyondCCAE’scontrol.
Registrationfees
Technicalsupport
Studentsmaycontactourregistration at617-5489ext.1,orzoom@ccae. Ifyouwithdrawsevendaysormorebeforethestartdateofaclass,wewillissue orgfortechnicalassistance.Supportwi youaclasscredit(validfor18monthsfromthedateofissuance).Ifyouprefer,weavailableduringallunderwayclasses.C willrefundtheclasstuitionminusa$10processingfee.Allrefundrequests must ccae. orgbe forup-to-dateo–cehours. submittedwithin90daysofpurchase.Withdrawalsfromclassesandeventsunder $25areonlyeligibleforaclasscredit;norefundsaregiven.
Withdrawingfromaclass
Studentexpectationsforonlineclas
Classes Ifyouwithdrawsixdaysorlessfromthestartdateofaclass,wedonotissue class willtakeplaceonZoom.Donotshar the Zoommeetinginvitationandlinkwit creditsorrefunds. anyonewhoisnotregisteredfortheclass
Transferringtoanotherclass
Classeswilltakeplaceatthetimeth Forclassesthatarethreesessionsorlonger,contacttheregistration o–cebefore scheduled. Wecannotproviderecorded thesecondmeetingoftheclassinordertotransfer.Forone-andtwo-session classesifyouarenotabletoattendth classes,youmustcontactusatleastfivebusinessdaysbeforethestart ofthe class atthetimescheduled. class.Forallcooking,wine,beer,orspiritclasses,youmustcontactusatleastfive businessdaysbeforethestartoftheclass.Ifthereisadi‹erenceinprice, weregistration will One isforoneperson.Ifyoua issueaclasscreditortherewillbearemainingbalancetobepaid.Refunds are not planning toinviteyourspouse,partner,o given. friendtoattendthisonlineclasswit
Cancellationorschedulechange
pleasesignupforanadditionalseat.
Informanyoneinyourhouseholdthatyou CCAEreservestherighttocancelclassesduetolowenrollmentorother willbeinaclass;ifyourcameraand/or considerations.Webegincancellingclasseswithlowenrollmentupto10days microphone areon,theywillbeseenand/or beforeaclassisscheduledtostart.Ifwecancelyourclass,youwillreceive a heard. coursecreditgoodfor18monthsfromdateofissueor,uponyourrequest,a refund.Pleasecallourregistrationo–cetorequestarefund.Allrefundrequests mustbesubmittedwithin30daysofclasscancellation.IfCCAEchangesthe Forthesecurityofourinstructorsand students, pleasedonotrecordtheclas classschedulebeforetheclassbeginssuchthatyouareunabletoattend, you Please mayreceivearefundoraclasscredituponrequestifyoucontactusbefore the donottakephotosoftheclass without the withdrawaldeadline.Thisdoesnotapplytoindividualclassesrescheduled due topermissionoftheinstruc theotherstudents. inclementweather,othersignificantfactorsbeyondCCAE’scontrol.
Typographicalerrors
INºPERSON CLASSES
CCAEreservestherighttocorrectthelistedpriceofaclassorothererrorsdueto Studentsenrolledinin-personwinter misprints. classesmustshowproofoffullCOVID-19 vaccinationtoaCCAEsta‹memberpriort Photos attendingtheirfirstclass.Oursta‹is10% Wemayoccasionallytakepicturesofstudentsinourclassesforuseinpromotional vaccinated.Masksarerequiredbasedon materials.Yourenrollmentinaclassindicatesyourapproval. CityofCambridgePublicHealthDepartme Guidelines.Pleasecheckourwebsitefor Viewafulllistofouronlineandin-personclasspoliciesat updatestothesepolicies.
ccae.org/about/policies.
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