For further information on the data presented in this summary version of the Sustainability Report, please refer to the full document available by clicking on the “Click here for the full report ” button at the beginning of each chapter.
15 Brands
45,886 Employees worldwide
5,732 Stores worldwide
37 Production plants worldwide
3.5 Economic value in mln€
59 Countries in which the Group operates directly
77% Of garments produced internally
16 Logistic hubs worlwide
Oniverse was founded in Verona in 1986 from an idea of Sandro Veronesi, still Chairman. Thanks to its distinctive vertical structure, the entire product life cycle takes place within the Group; this choice makes it possible to control the production chain and traceability of the supply chain.
The collections are offered exclusively in the single-brand direct or franchised Calzedonia, Intimissimi, IUMAN Intimissimi Uomo, Tezenis, Falconeri, Atelier Emè and Antonio Marras shops, present in 59 countries worldwide.
77% of the garments are produced in-house in the 37 production plants and distributed by the 13 logistics centres. In addition to the textile sector, Oniverse brings together brands from the food & beverage thanks to the presence of the Signorvino brand and Oniwines, which groups together five Italian wineries spread across the country (Tenimenti Leone, La Giuva, Podere Guardia Grande, Villa Bucci and Brentonico); and companies from the naval sector by welcoming Cantiere del Pardo, specialised in sailing boats and yachts. The Group confirms its will to make each brand feel equally part of the family; for this reason, 2024 was a year of partial adjustment, refinement and integration of the various realities that make up the Group. We focused on creating strong, unique and recognisable identities, investing great energy in developing and enhancing the wine and nautical sectors, a great new challenge and a source of pride.
Our long-term view is visible in some of the decisions taken by the Group over the years: the well-being of the people who work with us, the creation of company nurseries, the services provided to employees for a good quality of life, the installation of modern and environmentally friendly plants, support for local communities, support for the San Zeno Foundation and the tights recycling campaigns. Traceability, transparency and reduced environmental impact are at the heart of projects in which the Group is
investing time, resources and energy.
In 2019 the Evolution Project came up to pursue the value of continuous improvement, growth and transformation while respecting the Group’s founding values. The aim of the project is to guarantee structure, continuity and visibility to the ethical choices of our reality. Evolution represents a development in the pragmatic definition of sustainable objectives: attention to the growth of our people, support of the communities we work with, rationalisation of energy and materials consumption, efficiency and technological innovation.
A key choice in our journey was joining the Fashion Pact, also in the year 2019. The reality brings together more than 200 brands (equivalent to a third of the volumes of the entire fashion industry) and is one of the most relevant coalitions aiming at common goals, such as halting global warming, restoring biodiversity and protecting the oceans. We are aware that taking part in these realities is a great commitment and a source of inspiration and encouragement for collective change.
108,411,640
Items produced with low environmental impact fibers
Of the fibers used in our collections have a low environmental impact
Oniverse’s journey towards greater sustainability begins with studying materials to achieve a product of equal quality but with a lower environmental impact. For this reason, since 2020, we have decided to assign sustainability parameters to our garments. A garment produced by the Group can be defined as sustainable when it meets ethical and compositional criteria. Our commitment is primarily focused on two areas: the use of materials with a lower environmental impact and more conscious use of packaging, without changing the quality and safety of our products.
88% 97% 99.8%
Renewable packaging materials
REMOVAL OF
Reduction in material use over 80% in 2024. Complete elimination of the material occurred at the beginning of 2025.
REPLACEMENT WITH RENEWABLE AND BIODEGRADABLE MATERIALS
25,004 kg of plastic saved thanks to the replacement of the plastic polybag with paper bands.
USE OF RECYCLED MATERIALS
45,000 kg (92% of the total purchased) of recycled plastic which replaced the virgin plastic.
the grapes in our wineries grown organically
Green prototype
In the nautical sector, the research and adoption of solutions with lower environmental impact pass mainly through eco design and technological innovations. For this reason, in 2024 Cantiere del Pardo has invested not only in production of sailing models, but also in the design of a prototype of a sailing vessel with a lower impact on marine environments and with recyclability of materials around 95%.
Specifically, the boat’s hull is made with a fiberglass of a particular composition which, if disposed correctly, it is separable into its components basic and therefore recyclable.
Merchandising (Signorvino) purchased from suppliers trying to reduce their environmental impact
Packaging (Oniwines) made with recicled materials
Oniverse’s path towards greater sustainability starts with the study of materials in order to obtain a product of equal quality, but with less environmental impact. This is why from 2020 we have decided to give our garments sustainability parameters. A garment produced by the Group can be defined as low impact when it respects ethical and composition criteria. Our commitment is mainly directed towards two areas: the use of materials with less environmental impact and the reduction of packaging, without neglecting the quality and safety of our products.
will consist of low-impact materials. Among the most ‘virtuous’ fibres in the year were modal (90%), silk (72%), viscose (45%), cotton and wool/cashmere (around 30%).
Responsibility towards the environment starts with choosing suppliers that are as aligned as possible with the Group’s standards in terms of quality, efficiency and minimisation of impacts, oriented towards innovation and capable of optimising the use of raw materials and reducing production waste. For this reason, it is essential to carefully select the companies with which to collaborate and to demand from them strict compliance with our ‘Technical Specification’, a document that contains the mechanical, chemical and physical requirements that the Group demands and that is aligned with the most restrictive regulations among those in force in the countries where the Oniverse operates. To date, the percentage of natural/renewable fibres used in the production of garments is 41% for raw materials and 38% for finished materials. The category of raw materials defined as ‘low environmental impact’ grew by about 5% over the previous year, confirming the efforts invested in directing production towards more virtuous choices. In 2024, 29% of the total weight of yarns and fabrics used by the Group
In 2024, we continue our collection made with INFINYL fibre, a yarn recycled that is tracked and certified by the Global Recycle Standard (GRS). Furthermore, Calzedonia’s collection presents some variants of socks and knee-highs containing recycled yarns, obtained from waste, which are remelted through a regeneration process. In addition, all Calzedonia branded tights and hosiery in Micromodal, Modal and Viscose are made with Tencel® modal from the company Lenzing; a fibre also used for the Leggings product category. This material is sourced from well-managed forests, without illegal deforestation, and obtained through a closed-loop chemical processing without spilling into nature. In addition, it was decided to expand the offer of natural fibres by introducing linen, which is very durable, breathable and thermoregulating. In the Mare 2024 collection, recycled polyester continues to be used in some noncontinuous series.
such as the biodegradable polyamide used for lace and Seacell, a material made from fibre obtained from seaweed.
Also in 2024, the Intimissimi brand renews its commitment to using materials with a lower environmental impact in its various underwear, pyjamas and knitwear collections. There is also a QR code on the label that links to the website where all relevant information on the scanned product is available. Among the fibres used are Bluesign-certified silk, which certifies a lower impact of chemicals used in the dyeing process; and modal Tencel® from the company Lenzing. The brand also continues to use low-impact fibres in its basic line,
Tezenis continues to adopt new fibres for the articles in the ‘Be the change’ collection. In addition to certified organic cotton (GOTS and OCS), which is already present in the collections, the Ecovero viscose fibre from Lenzing was used in 2024. Finally, recycled polyester and GRS-certified recycled polyamide were used for lace and main fabrics.
In the last six months of 2024, the brand chose to favour materials made from GRS-certified recycled yarns, specifically polyamide and post-consumer recycled polyester, as well as Bluesign-certified silk.
Falconeri prefers the use of natural fibres to produce its garments, compatible with the technical limits of their manufacture. There are in fact specific productions oriented towards sustainability and regenerated materials; in these cases the search for suppliers follows criteria based on sustainability-related certifications. Cashmere fabrics have been retained to produce GRScertified men’s and women’s coats. The down used in jackets is purchased from suppliers certified according to the Responsible Down Standard (RDS) traceability standards. In addition, the use of Bluesign silk has been expanded. The wool used is completely mulesing free to limit animal mistreatment in the supplies and partly also Responsible Wool Standards (RWS). Furthermore since 2019 Falconeri has joined the Sustainable Fibre Alliance (SFA), an international non-profit organisation whose aim is to ensure that cashmere traded internationally is produced using sustainable practices. Falconeri is also a member of the Cashmere and Camel hair Manufacturers Institute (CCMI) founded in 1984 to protect the integrity of cashmere and camel fleece products.
In the wine and food sector, the selection the best of the ingredients and wine labels plays a key role for Signorvino, as well as the attention for the care of the vineyards and a high-level winemaking production phase makes the difference for Oniwines. Brands in the sector seek to enhance virtuous behaviour by selecting among their suppliers’ companies that are concretely committed to reducing the impact of their activities and/or creating added value. Furthermore, in 2024 Signorvino obtained the appropriate certification from the ICEA body to store, distribute and sell organic products. For Oniwines, on the other hand, the pursuit of quality and reduction of its impact goes through the selection of raw materials close to our wineries and efficient production processes.
In the nautical sector, research and adoption of solutions with a lower environmental impact are mainly through eco-design and technological innovations. For this reason, in 2024 Cantiere del Pardo invested not only in the production and promotion of sailing models, but also in the design of a prototype sailing boat with reduced environmental impact thanks to the recyclability of 95% of the materials it is made of. Specifically, the boat’s hull is made of fibreglass of a
particular composition that is separable into its basic components and therefore recyclable.
Consumer comes into direct contact with clothes on a daily basis; therefore it is essential that the materials are defined with particular care. In fact, it is necessary to make conscious choices in the approval of raw materials and products that satisfy technical requirements and meet the taste of consumers: these products must not only be beautiful but also safe for the wearer and come from transparent supply chains. In order to prevent and mitigate physical risks, all technical parameters such as, for example, the dimensional stability of the materials in the wash, their elasticity, colour fastness to washing and perspiration and resistance to abrasion are tested. This is done before production materials are shipped, while suppliers send representative samples of production batches (examined in the on-site laboratories and production facilities). The tests issued are catalogued and kept available for later analysis for further improvement. This can happen in cases of product disputes or when requested by customs or other authorities (e.g. the US authorities for flammability and other child safety tests).
Reports shared by customers are forwarded by the Customer Satisfaction Department. For example, if a customer reports a skin irritation or skin abrasion attributable to an article, where expressly requested by the Legal Department, once the disputed piece
is returned to the premises it will be sent to one of the laboratories equipped to check for the possible presence of allergenic substances beyond the permitted limits. There were also no cases of non-compliance concerning health and safety impacts in 2024. However, 392 customer reports of allergic reactions or skin abrasions were received; in none of the cases, in which the disputed articles were analysed, was there evidence of elements capable of triggering skin allergy problems.
During 2024, 1,984 tests were carried out at certified external laboratories on different types of products, 53% of which were on adult articles and 47% on children’s articles. Of course, the number of tests may vary depending on the new materials introduced.
Product quality management is even more fundamental in Oniwines and Signorvino, which guarantee consumer health and safety with strict control plans according to the HACCP method, and the mapping of supplier quality certifications in a dedicated portal.
In wineries, it is decisive for the Group to be able to guarantee product excellence and a transparent supply chain. In fact, more than 60% of the grapes grown in our vineyards follow an organic regime, and an equally high quality is guaranteed for all raw materials purchased from third parties.
In the nautical sector, the safety and quality of nautical products are essential to guarantee a reliable sailing experience: each component are designed and manufactured with the utmost attention to technology and resistance , to protect owners in all sea conditions. For each
order, the Quality Department follows a precise procedure, recording the results in special data sheets. During the construction phase, the delivery team collaborates with the testing team, which is responsible for testing engine operation and other technical specificities. Before the vessel is delivered, a ‘Report of Defects Found’ is compiled. All this data is centralised and managed on one internal software.
The Group is working to reduce its environmental impact, starting with policies aimed at reducing singleuse packaging materials, focusing on the number of units used and the type of material used, particularly by paying attention to the use of plastic (especially virgin) and non-FSC certified paper.
The strategy implemented by Oniverse is mainly developed along three lines of action - elimination of single-use packaging; - replacement of single-use synthetic packaging with renewable; - replacement of virgin synthetic packaging with recycled.
These lines of action are applied in a hierarchical manner, which means that the solution sought in all possible cases is elimination in the first instance, and then replacement where the former is not feasible. Wherever possible, Oniverse uses paper and cardboard packaging, which make up about 80% of the packaging used by the Group. Almost the entire amount is certified FSC: paper 97% and cardboard 99,8%.
On the other hand, regarding actions to reduce the use of packaging materials, the Group has for some years now been committed to eliminating the use of shrink plastic, a material of fossil origin and sometimes difficult
to recycle. Shrink-wrap, which just three years ago (2021) accounted for over 70 tonnes, has been reduced to around 5 tonnes in 2024, to reach complete elimination at the beginning of 2025. In fact, thanks to this activity and all the other activities implemented during the year, the Group was able to avoid using 48 tonnes of plastic and replace another 45 tonnes with recycled plastic instead of virgin (equal to 91% of the total material used by the two brands involved, Atelier Emè and Falconeri). Among other reduction activities, the Group reports a steady decrease in the use of disposable shopping bags made of FSC-certified paper (-8%), thanks to the possibility of purchasing the organic cotton version.
Also in the wine sector, there is a strong attention and care regarding the choice of packaging materials. Therefore, more than 70% of packaging used in Oniwines are recycled. In the end, in Signorvino more than 60% of the materials used in merchandising are purchased from suppliers attentive to environmental and social sustainability issues.
Of gaments produced internally in our 30 produtcion plants.
Suppliers mapped and assessed through ESG perspective (equal to 85% of turnover).
Position in the What Fuel Fashion? ranking of Textile Exchange, which brings together 250 of the major brands in the fashion world.
(Brands evaluated: Calzedonia, Intimissimi, Tezenis)
Responsible supply chain
Oniverse’s integrated management model requires commitment, investment and expertise, through which it is possible to directly and thoroughly control the quality of the garments while maximising synergies and economies of scale. Furthermore, it allows for a high degree of control over the respect of human and social rights of those who work there. By building our factories, we have chosen to commit ourselves and get personally involved, and this has led us to invest in the territory and the communities that host us, as well as guaranteeing a high level of control over the supply chain.
The Group’s factories are located in three continents and seven countries: Italy (Avio, Brentino Belluno, Biella, Castiglione delle Stiviere, Castel Goffredo, Gissi, Grole), Croatia, Serbia, Bulgaria, Bosnia, Sri Lanka, Ethiopia and Tunisia. However, irrespective of their location, within the factories, the production standards of the garments are aligned not only with local regulations, but also with Italian and European regulations. Moreover, also from a technological point of view, Oniverse is committed to investing in the best available technologies by choosing the most advanced machinery and plants that guarantee optimal working conditions for employees (minimising manual and repetitive work) and comply with the highest quality, health and safety standards.
In balancing its make-or-buy strategy, Oniverse chose to keep the production of its products in-house, using external suppliers mainly for the purchase of raw materials. In fact, in 2024, in-house production covered 77% of the garments offered in shops.
The Group seeks lasting and loyal partnerships with suppliers in order to build a profitable relationship inspired by shared quality policies. In selecting suppliers, the criteria adopted are certainly the quality and price of the materials, but Oniverse’s accreditation system also includes an assessment of its partners’ commitment to human rights, workers’ health and safety, and respect for the environment.
Suppliers of finished products are in fact selected only after verification by the Group’s technicians of the state of the production facilities, which are also monitored during production by means of on-line inspections.
Finally, a necessary condition for all suppliers is acceptance of the “Technical Specification” for parts of animal origin (where necessary) and adherence to the company’s Code of Ethics.
The two processes recently initiated to ensure transparency and traceability are ESG Due Diligence and the mapping of production facilities, both within our plants and with our suppliers.
In particular, the Group has an ESG Due Diligence Policy that aims to ensure compliance with the highest ethical, environmental and social standards throughout the supply chain. To achieve this goal, Oniverse’s Sustainability Department undertakes an in-
depth mapping of suppliers and conducts an ESG Risk Assessment to understand where the main social and environmental risks might occur. Then, based on an assessment using the most authoritative methodologies in the field, in-person audits are carried out to directly verify that suppliers meet the set standards, and that safe and decent working conditions are ensured for all workers involved in production activities.
The mapping of productive plants, on the other hand, is a project launched in 2021 with the aim of giving all interested customers the opportunity to see where and by whom the products purchased were created. In fact, users for each item on the e-commerce sites (of the Calzedonia, Intimissimi and Tezenis brands) have information on the percentage of garments produced in-house, the production site of the item and the related logistics pole. For each production and logistics pole mapped, a customised sheet was created containing: the history of the factory, activities of high value for the environment, employees or community, as well as a carousel of photos representative of the main processes carried out and some interviews given by the workers of the specific factory (website).
This initiative aims to provide our customers with immediate and complete access to key information on each article in our collection. This project also came about due to the requirements of the French market, which has imposed an environmental label on all products placed on the national market through the AGEC law. This label must provide detailed information on the environmental and social impact of the product throughout its life cycle and must be accessible to consumers from the moment of purchase onwards. Also, thanks to this important regulation, each item in our collection has been equipped with a QR code that allows customers to directly access the digital passport via smartphone or through a special link located in the ‘Traceability’ section of the Calzedonia, Intimissimi, Tezenis and Falconeri brand websites. At the end of the first year of use, more than 120,000 customers had been able to find out more about the traceability of 14,534 articles in our shops.
Some of the Group’s brands (Calzedonia, Intimissimi, Tezenis) were included in the assessments conducted by Fashion Revolution, one of the world’s most influential non-profit global movements, which promotes numerous campaigns to reform the fashion industrial system by placing strong emphasis on the importance of greater transparency in the supply chain, in the belief that greater transparency also leads to greater environmental and social sustainability over time. For the 2024 questionnaire, which combined transparency with climate change issues, we are pleased to report that our brands ranked 6th out of the top 250 brands and retailers included in the analysis.
tonCO2e avoided thanks to the purchase and in-house production of renewable electricity and efficiency interventions
In 2024, our renewable energy production has been increased by 80%. A result possible thanks to the growth of active photovoltaic system, which are 19 now. Next year, we will reach 25 units and a production capacity of approximately 15 GWh: equal to 10% of the Group’s annual energy needs. Furthermore, 98% of electricity purchased in 2024 is renewable.
SELF-PRODUCED AND SELF-CONSUMED RENEWABLE ENERGY (GJ)
50%
tonCO2e compensated through reforestation projects
Of waste is recycled and reused
Oniverse’s business model integrates a dense sales network with direct supply chain management, and therefore requires commitment, investment and transversal skills in environmental matters as well. In fact, all Group companies pay special attention to consumption, water and energy management, as well as waste and waste management.
One of the opportunities that our integrated management model allows is to have greater control over the plants and, consequently, to be able to maximise our efforts to reduce consumption at each of the production stages.
During 2024, the Group withdrew a total of 2,140 megalitres of water (-8%) compared to the previous year, which was mainly used for dyeing and washing garments - the so-called wet-processes. It is no coincidence, in fact, that 55% of water consumption is attributable to three sites dedicated to these activities.
In 2024, the Group’s energy consumption amounted to 1,521,483 GJ and produced a total of 45,080 tonCO2e.
Aware of the effects that greenhouse gas emissions have on climate change, we have been on a path to reduce our impact for years, which has led to significant milestones during the last: 98% of electricity consumed comes from renewable sources; self-consumption of energy through photovoltaic systems is up 80%, compared to 2023. These milestones, together with a series of efficiency measures, have avoided the release of 101,868 tonnes CO2e into the atmosphere.
The production and self-consumption of solar energy represent one of the main decarbonisation levers in which the Group is investing; in fact, in the last three years alone, these have almost tripled, reaching a total of 33,540 GJ produced, of which 25,286 GJ consumed and 8,254 GJ transferred to the electricity grid. This growth will continue in 2025 when five new photovoltaic plants will be completed.
Another aspect necessary to reduce its carbon footprint is to increase the purchase of renewable electricity throughout its supply chain. Specifically, during 2024 all Group plants used renewable electricity, and in only one case was the percentage less than 100 per cent. On the other hand, in offices as well as shops, in 30 out
of 32 countries where Group companies are based, all electricity used comes from renewable sources. In addition to the use of renewable sources, another pillar underpinning the Group’s emission reduction strategy is energy efficiency of our assets, which in 2024 alone led to consumption savings of around 15,000 GJ, equivalent to over 2,000 tonnes of CO2e avoided. Lastly, a portion of the investments in our strategy to foster decarbonisation and mitigate the impacts of climate change is earmarked for reforestation and structural wood construction projects that offset 78,100 tonnes CO2e in 2024.
The Group is aware of the need to pay attention not only to the consumption of natural resources, but also to the by-products of its activities. For this reason, particular attention is paid to the correct management of waste to minimise the amount generated and increase the share destined for recycling.
As regards disposal methods, 50% of the waste produced was sent for recycling, reuse and/or recovery, while the remainder went to landfills or incinerators. The production size of Oniverse leads to the creation of large quantities of waste, and the poor recyclability of garments is a problem that plagues the clothing industry, and which must be solved in order to minimise the company’s environmental impact. This is why in 2021 we launched the RE-TIGHTS project for the complete recycling of all fibres of one of the Group’s iconic products: tights. After winning the European LIFE call for tenders, this initiative took shape in its prototype phase and proved that thanks to major investments in innovation, it was possible to completely recover the polyamide of the tights, while keeping their quality intact. Once this phase is completed, in the second half of 2025 the project will go live with production that will be high on an industrial scale and will have a significant impact on reducing waste and environmental impact.
45,886 +87%
Employees Clients subscribed our loyalty channels compared to 2022
24,700
Oniverse’s most important asset is the people who work with us. The Group’s corporate values (vision, passion, concreteness, collaboration and result orientation) materialise our work ethic and govern activities and relationships within the company. As of 31.12.2024, the number of employees employed by the Group company totalled 45.895.
For the fashion sector, given the type of product handled, the largest workforce is represented by the blue-collar workforce (59%), followed by the sales force, shop staff, sales personnel (39%) and then white-collars and managerial staff (2%). Similar trend is reflected in the other two sectors: the nautical sector (Yachting) is made up of 58% of people employed in the production sector and around 40% in commercial activities, while the wine sector (Food&Wine) has almost 60% of its workforce in production activities and the remainder (around 40%) active in the commercial area.
We pay special attention to young people, which is why 80% of new hires are under 30 years of age. In addition, we are continuing to develop further projects related to the theme of Diversity, Inclusion and Equity for the Group companies certified at the beginning of the year, addressing issues such as pay equity, fairness of growth opportunities and the creation of an appropriate corporate culture. In addition to develop the abovementioned topics, these projects led to the creation of training activities aimed at creating a fair and equitable corporate culture, and a careful analysis of all the most impactful (and affected) internal processes. We ensure that each resource acquires in a short time the necessary tools and skills required to take on important responsibilities.
With a view to professional growth, training plays a strategic role and is therefore divided into three specific macro-areas: technical training for employees in the
corporate area, delivered throughout each plant by specialised personnel; training on organisational systems for head office employees; and specialised training for head office, retail, product and production managers with the aim of improving their team management and conflict mediation. A total of about 840,000 training hours were provided in 2024, of which more than half (74%) were for the development of technical skills for the retail area.
Remuneration packages are supported and enriched by benefits, initiatives, and facilities that vary from country to country. We are constantly striving to improve our corporate welfare by trying to improve the working and private conditions of our employees on a daily basis. It is customary for the Group to give performance bonuses to retain and enhance its resources. The general turnover in 2024 is in line with 2023, with a slight decrease in both the hiring and termination rates. Exit turnover management is analysed periodically using KPIs by business area and population type, as well as sample interviews.
Injuries, accidents, near-misses and non-compliances are monitored by the Safety Management System. For the year 2024, accidents were mainly concentrated in workplaces in the European area, which were in almost all cases minors.
Customer proximity has always been a major focus for Oniverse. Starting with a strategy of capillary presence thanks to more than 5,6000 physical points of sale around the world, in recent years the presence on digital sales channels has been strengthened and
extended. This is to better respond to the needs and desires of customers, thanks to digital shop windows that are active 24 hours a day all year round. This mix of physical and digital channels, so-called omnichannel, encompasses the purpose of connecting sales and stock data regardless of shop ownership or company name, making the brand a single point of reference for customers.
There are numerous services available to our customers: Product Locator, Pay Online and Collect in Store, Infinite Shelf, Simplified Return and a loyalty system (paper free) are just a few examples. Feedback and any complaints are held in high regard by all staff. The Group’s Customer Service is organised on three levels and constantly monitors general satisfaction through the analysis of specific KPIs. A point of pride for years has been the timeliness of resolution of complaints: sameday for most complaints received (71%, +5% compared to 2023); and a 98% processing rate within 3 days.
Once again, this year, data protection is confirmed as an extremely central issue: informed consent is the basis of any data collection. To ensure a high level of data protection in 2024, access identity management, security monitoring and incident response projects were developed and continued.
The significant growth in the total number of loyalty channel subscribers also continues, rising from 32 million in 2023 to over 39.6 million in 2024.
This achievement is possible thanks to careful and accurate loyalty programmes, which allow for attractive discounts, promotions and rewards.
The Group confirms its commitment to trying to steer any external (and internal) transmission in the best possible way, as any communication that is misleading or lacking in transparency, poorly inclusive or subject to greenwashing would have a negative impact on both brands and people and the context.
During the year Signorvino carried out various activities aimed at increasing the number of customers registered in the loyalty programme and promoting brand awareness through collaborations with wineries and external partners promoting the wine sector. In addition, projects were developed to improve the online user experience such as the renewal of a Loyalty Programme, the sending of e-mails to tell and describe the brand, and the sending of newsletters tailored to users’ interests.
For Oniwines, on the other hand, the attention to its customers passes through the care of each production process and choice of raw material, with the aim of being able to guarantee all customers in Horeca sector the most qualitative and unique product possible to be marketed in its sales network.
Given the type of product dealt with, owners who choose Cantiere del Pardo are guaranteed the highest possible quality, safety and assistance. Thanks to the historic network of dealers present in Europe (62), America (13), Asia (5) and Oceania (1), every customer who buys a vessel receives the assistance necessary to handle any maintenance or repair needs of the vessel. Specifically, to manage requests, owners can contact the company by e-mail and telephone, or dealers access the Cantiere del Pardo Dealer App where requests are entered and answered by the company.
2,469,510€
Contribution
5,520,563€
Contribution to San Zeno Foundation
90,295,554€ Donated between 1999-2024
The Group has always offered its contribution to the communities where it operates, driven by a commitment to improve the quality of life of those who have had fewer opportunities and with a desire to strengthen the company’s external relations.
Oniverse use his own resources to offer support to social, cultural, welfare activities and even small public infrastructure, always guaranteeing the principle of transparency. In addition, it supports sports teams and events, invests in education and culture, and finances projects for the protection of people’s health and bodies working for the community and the environment.
This commitment totalled €2.5 million in 2024, 58% of which was for social and environmental initiatives, including more than €700,000 for school buildings; 34% for assistance and solidarity works, as in the case of the €300,000 donated to ASVI to support the humanitarian emergency in Lebanon; and the remaining 8% to sports and cultural associations.
In addition, the Group has supported the San Zeno Foundation since its inception, a reality that supports educational and work associations in Italy and around the world. In 26 years of activity, together Oniverse and the Foundation have supported more than 1,600 projects, in 74 countries, collaborating with 527 organisations, through a contribution of more than €90 million and pursuing a single objective: to offer concrete possibilities of autonomous realisation to the projects of people who find themselves in situations of hardship, uncertainty and difficulty.
Because the Foundation firmly believes in people as protagonists of their own change, of their own growth towards freedom, and considers it right to support projects that allow those involved to be actors and not spectators. Among the various projects, many have the school at their centre, since the aim is to build a school that is a source of well-being for teachers and students, and a breeding ground for the passions and talents of tomorrow’s citizens.
