Cloud Telephony India

WELCOME TO CALLERDESK

Cloud Telephony Company

Learn why we do what we do

Our Vision

To help organizations embrace cloud technologies so they can engage better with their customers in the digital world.

Our Mission

Provide a simple, reliable, high performance cloud business communication solutions through integrated cloud telephony platform.

Our Aim

CallerDesk is India’s open cloud voice communication platform with an aim to redefining business communications through excellent Cloud-based telephony solutions.

Our Milestones & Achievements

We are recognized by the DPIIT, under “Startup India” program, an initiative of the Government of India and also an official resource partner now. with startupindia.

CallerDesk ranked 10 most promising IVR technology solution providers by Silicon India Magazine.

Currently incubated in Atal Incubation Centre at Shiv Nadar University with the support of Atal Innovation Mission NITI Aayog.

Callerdesk selected to be featured in TATA DO BIG STORIES initiative with ET NOW.

Our Milestones & Achievements

Recommended by IIM Lucknow Enterprise Incubation centre that is innovative in nature.

We are also an official Startup Kit Partner with Nasscom 10,000 Startups as well as with whole NASSCOM Startup Hub.

Nexus startuphub pre-incubation program@ American Center, supported by US Embassy & the University of Texas

CallerDesk Also won “Indian Achievers' Award for Emerging Company, 2020” in IT Category.

Our Call Flow Platform

The unified customer service platform that the whole company can use to communicate with their customers.

How CallerDesk Works on Cloud

It can be useful for gathering actionable customer information and meeting customer expectations in a timely manner, thus eliminating wait-times and increasing chances of giving continuous business.

IVR Journey:- Use a highly intuitive different IVR scenarios in which caller experience your customer support system. Create complex IVR flows in just few simple clicks.

Our Features

Call Routing:- Stay connected with callers with different and multiple types of transfer options like round robin, random & sequential routing.

Office Time Schedule:- It helps in deciding about the Working Business hours/days for the members. It helps in creating a work structure for the members in the group to avoid any hassle.

Click To Call:- Allow your member to directly call from the platform on caller mobile numbers first and then patching with your company executives instantly.

In Call Transfer:- It enables to divert an existing active call to another number using a simple transfer button. It helps to reduce your important caller calls churn ratio.

THANK YOU