Call Centre Outsourcing Vendors
Success Story of Mrs Geeta Sharma The pickle entrepeneur
HI!! I am Mrs Geeta Sharma. I was running a small business of selling pickles with three other women in the small town of Gujarat. We took order from local people in my town and generate revenue that was sufficient only to cover the expenses of business and earn meager profit to meet the two ends. One day my friend Suneeta, who was an M.B.A. post graduate and working in Marketing Department of a renowned company, from Delhi visited my home. I served pickle in dinner that I had prepared for one of my customer. She was so impressed with my product that she asked me to start a branch in Delhi. She said your mouth watering pickle will prove to be a big hit in the metro city like Delhi. As most of the women in Delhi are working class and they don’t get enough time to prepare tasty and traditional dish like pickle. To that I explained to her that though I would love to expand my business but I had to face numerous problems. Firstly, I was being a small entrepreneur I had scanty of money to start a branch in another city. Moreover, pickle needs lot of time and energy for preparing and it would not be possible for my team to sell pickle going door to door. We did not have any contacts in Delhi, how I would manage to sell my pickle? She told me about the call centre outsourcing vendors Call2customers who provided me cold calling services and order taking services. Call2customers agents effectively had done cold calling process and help us to reach the prospects and generate leads for us. They took order on our behalf. I could take orders from customers spread across Delhi with a very small investment. I opened a small shop in Delhi and with the help of Call2customers. I prepare products on order and in no time I opened more branches in Delhi. I am extremely glad for my decision of outsourcing the call centre services that not only helps me in reducing my workload but also facilitates in generating huge profits. Their 24'7 service facility of taking order any time from the customers has discarded the risk of loosing my customers to my rivals and results in creating strong customer relationship. Call centre outsourcing vendors act like an angle