HOW SERVICE PROVIDERS INNOVATED THROUGH THE PANDEMIC
By Ryan Kwon, Communication Manager
Maintaining: Turning Potential Loss to Increase losses, it’s easy to lose sight of the customers that you have right in front of you. David Carino, Business Development Manager ˇBPSoR:H2HCH2PH2:):fi)WAH2:H) we were slow to adapt to the pandemic, but that didn’t stop us from staying in front of our clients and managers and keeping them updated with everything, especially with current losses. The key for us was keeping in contact and communicating with our clients
It’s no hidden secret that the COVID-19 pandemic landed a prime Mike Tyson punch on our industry. The cost of construction materials alongside house prices skyrocketed to the moon unlike Dogecoin, fi—:HˇˇƒP:2Hfi— Waldo, and we couldn’t meet with one
Dirk Petchul, Esq.
With COVID throttling the curve of a company’s
and managers. In turn, we actually grew from
“With the change in attitude with online portals, video, and audio, we were virtually capable of seeing more people than we usually would in person.”
the pandemic.” people than we usually would in And, BlueSky wasn’t the only company keeping
person,” said Dirk Petchul, Esq.,
in touch with their clients. Whitney | Petchul
Partner and Attorney of Whitney |
saw the pandemic as an opportunity to expand
Petchul. “Through this acceptance
their customer reach. “With the change in
of technology within our industry,
attitude with online portals, video, and audio,
we were able to cover more
we were virtually capable of seeing more
ground than ever before.”
another in person through this trialed time. No matter who you were, you were affected
The Paradigm Shift
by COVID in some way, shape, or form, and companies weren’t an exception. According to the U.S. Bureau of Labor Statistics, in July 2020, over 31 million people weren’t able to work for nearly a month due to their employer losing their business due to COVID. Even though our industry received a shocking right hook, we didn’t hear no bell, and we were ready to keep pushing forward. Modern problems require modern solutions, and service providers within our industry took that saying to heart and continued marching forward and innovating.
32
Vision Summer 2022 | cacm.org
Before COVID, everyone used to be stuck in the Rob Buffington
:ˇ2ioH—HH2ˇP:ˇ2i2)ƒPH after the pandemic, many staff had the opportunity to work from home. According to
“As more positions moved to remote and became harder to fill, we were able to aid companies by providing them with remote staffing without ever replacing anyone domestic.”
data scientists at Ladder, “25% of all professional jobs in North America will be remote by the end of 2022, and remote opportunities will continue to increase through 2023.” The concept of remote work became more P fiP2— COID) V ƒPH G2fi SHˇ— was ahead of the curve. “As more and more positions moved to remote and became harder H) ii2ƒ Hfi P/: ƒo /2Jfi— H iH 2H:Hˇ— iHPH ever replacing anyone domestic,” said Rob BPˇ—H)P2:fiHˇG2fiSHˇ—.
