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January 18, 2018 Calgary Service Provider Council Meeting Shaping a Collective Point of View Discussions: Members grouped at tables for discussion to shape shared viewpoints on broad issue areas that affect the people we support and our agencies. SERVICE PLANNING ♦ Must ensure voices of people being served are in the planning discussion ♦ Needs and wishes have to be articulated by the individual and acknowledged in plan MEANINGFUL PURPOSE IS KEY ♦ Having purpose is single most important item for plan – people need a sense of purpose ♦ Part of the process is helping an individual find that purpose ♦ Individual needs time and support to find purpose and purpose will change over time and with experience ♦ Continuous process that is not static or based on defined goals ♦ Key is for people involved in planning to know the individual well; based on on-going, consistent relationships ♦ Individual has to be and stay at the centre of the process ♦ Cannot set inflexible or set goals ♦ Safety and choice are both important – provide same opportunity for choice that others have (as citizens) ♦ Balance reasonable risk with personal choice; mitigate risk, but recognize that it exists as it does for every person ♦ Encourage finding other ways to realize opportunity, if not within Service Provider ♦ Policy is detailed and administrative which lead to prescriptive plans – do not work; removes flexibility and responsiveness ♦ Accountability and monitoring need to occur but not in a way that reduces quality or responsiveness of service – this needs care and attention to get right ♦ Other voices should be tabled but never in a way that silences the individual ♦ Individual needs opportunity to ♦ Multiple service providers require willingness to work well together ♦ Ensure shared communications (individual planning) ♦ On-going communication important with shared clients ♦ How are we ensuring we start with the best plan for the individual? ♦ How do we then adapt the plan to ensure doing as much as possible VS. the ideal (judgments required when resources not available for the ideal) ♦ Acknowledging the resource allocation is part of the plan RESEARCH: What more do we need to learn about? SAFETY: ♦ Statistics in sector ♦ OH&S and WCB reports ♦ Research could ensure policies and standards are thoughtfully made ♦ Statistics would help counter-balance reaction to single incident and tendency to overreaction ♦ Support discussion on acceptable level of risk


RETURN ON INVESTMENT: ♦ Sector and our spending is not understood – what return, what cost savings are we generating? (reducing use of Health, Justice, Policing, etc.) STORYBANK PROJECT: ♦ Stories can illustrate the return and help public understand ♦ PDD could be ally – helps them advocate for and support budget VALUE OF COLLABORATION ♦ Examples of good collaboration – sharing benefits of working together, problem solving, shared resources eg. Parks buildings – free cost; vans that sit in evenings could be used by others; buildings that sit empty in evenings AGING AS CRITICAL ISSUE ♦ Issue for both staffing and leadership of agencies as well as clients ♦ What do we need to do to start thinking differently; adjusting models to work for aging population, parents no longer able to care for individual? ♦ Connect with seniors sector and collaborate; learn from each other ♦ Recognize cost impact of aging ♦ Recognize impact on staff training/succession planning ♦ Is this an interesting university student research project? NEW OPPORTUNITY: What new area could we investigate or invest in? In-House Training – updated training courses, CPI, etc. Train with other organizations and sharing of info and expertise Professional development – more investment in career path for front-line Service Planning Information sharing Technology for sector/shared solutions Resource team for sector – families have resource centre in both children’s and adults, but agencies don’t have same resource ♦ HR support – diversity training, literacy ♦ Guardianship/trusteeship – more learning, sharing of information ♦ ♦ ♦ ♦ ♦ ♦ ♦

SP Council Discussions for collective views jan2018  
SP Council Discussions for collective views jan2018  
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