Message from the President

CONFLICTS, DISPUTES AND REACHING COMMON GROUND

CAN YOU BELIEVE WE ARE ALREADY NEARLY A QUARTER OF THE WAY THROUGH 2020? THAT FLEW BY! I SINCERELY HOPE YOU ENJOYED OUR JANUARY AWARDS LUNCHEON. IT WAS QUITE THE EVENT! OUR CHAPTER HAD A GREAT TIME GETTING TOGETHER, ENJOYING A GLASS OF CELEBRATORY CHAMPAGNE, CELEBRATING OUR VOLUNTEERS AND, OF COURSE—DANCING! 5-4-3-2... DID YOU GET UP AND DANCE? MAKE SURE YOU BRING THAT ENERGY TO ALL OF OUR EVENTS!

For March/April, the Publications Committee has a wonderful edition of Focus Magazine for you. The “Resolution Solution” theme focuses on conflicts, disputes, and reaching common ground. We will tackle some of the challenges we encounter as our residents age and we try to provide the best customer service possible. The team touches on where the manager needs to step in with regard to neighbor-to-neighbor disputes, homeowner and vendor disputes, and highlights an entire article with examples on successful dispute resolution. Carrying with one of our themes for the year, we round out the issue with an article on leadership. As we move throughout the year, it is important to keep our goals front and center. Recruitment: In a follow-up to one of our key goals in 2020 — to build a stronger bench of talent in the industry—I am pleased to let our members know that this initiative has made it all the way to CAI National headquarters, and a task force is working with all of the chapters to increase the talent pool coming into our industry – more on that soon! Positivity: We will continue to promote a positive image of the CID industry. Our social media has been alive with updates and stories. We submitted our 365 Community Connections campaign from 2019 for CAI National recognition, and we are gearing all of our events towards positive messaging.

CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

Educate: Our Coaching to Credentials team is ramping up for an exciting mentorship year with new ideas, and the Programs, Education and Expo Committees are all working hard to ensure that the topics we put forward are relevant and timely to educate our managers. If you have topics you want to hear more about, please submit them to myself or the office! We love your feedback. I hope you enjoy your March/April issue of Focus, and are making 2020 productive and successful. You are all leaders in this industry, and I look forward to continuing to serve the Chapter the rest of the year. And as the rest of the world is reminding us—don’t forget to wash your hands!! With Gratitude, 2020 Chapter President Sascha Macias CMCA®, AMS®, PCAM® FirstService Residential, AAMC

Coaching to Credentials Manager Mentor Program

Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps?

CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members. Our goal is to encourage you to achieve CAI designations—ultimately the PCAM ® designation.

Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé. A Mentor can: l Help to identify your specific goals. l Provide career guidance. l Provide vision and insight. l Offer support and advice about CAI courses. l Explain the value of credentials. l Motivate you to progress to the next level of professionalism. For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

MARCH 17 South Bay Luncheon Program for HOA Boards and Managers – 11:30 a.m. DoubleTree by Hilton Torrance-South Bay, 21333 Hawthorne Blvd., Torrance, CA 90503 20 Chapter Board of Directors Meeting – 8:30 a.m. Chapter Office, Glendale 25 Valencia Educational Breakfast for HOA Boards and Managers – 8:00 a.m. Bridgeport COA Clubhouse, 27002 Edgewater Lane, Valencia, CA 91355 27 California Common Interest Development 8-Hour Law Course – 8:00 a.m. The Mirabella HOA, 10430 Wilshire Blvd., Los Angeles, CA 90024 30-31 CA Day at the Capitol – 8:30 a.m. Hyatt Regency, Sacramento

APRIL 02 San Fernando Valley Community Expo – 3:00 p.m. Hilton Los Angeles-Universal City, 555 Universal Hollywood Drive., Universal City, CA 91608 07 San Gabriel Valley Educational Program for HOA Boards – 5:30 p.m. Location TBD 10 CMCA Review – 8:30 a.m. ServiceMaster Recovery by C2C Restoration, 10881 La Tuna Cyn Rd., Sun Valley, CA 91352 17 Executive Retreat – 8:00 a.m. Calamigos Ranch, 327 Latigo Canyon Rd., Malibu, CA 90265 18 Essentials of Community Leadership Workshop – 8:15 a.m. SummerWind HOA, 2800 Plaza Del Amo, Torrance, CA 90503 23-24 M-204 PMDP Course – Community Governance Sheraton Gateway, Los Angeles 24 Chapter Board of Directors Meeting – 8:30 a.m. Chapter Office, Glendale 29 Skirball Luncheon Program for HOA Boards and Managers – 11:30 a.m. Skirball Cultural Center, 2701 N. Sepulveda Blvd., Los Angeles 90049 MAY 13 Skirball Luncheon Program for HOA Boards and Managers – 11:30 a.m. Skirball Cultural Center, 2701 N. Sepulveda Blvd., Los Angeles 90049 18 Annual Golf Tournament – 8:00 a.m. Porter Valley CC, 19216 Singing Hills Dr., Northridge, CA 91326 29 Chapter Board of Directors Meeting – 8:30 a.m. Chapter Office, Glendale JUNE 02 San Gabriel Valley Educational Program for HOA Boards – 5:30 p.m. Location TBD 09 Managers Only Breakfast Workshop – 8:00 a.m. Location TBD 10-13 CAI National Conference Hollywood, FL

19 Chapter Board of Directors Meeting – 8:30 a.m. 24 South Bay Luncheon Program for HOA Boards and Managers – 11:30 a.m. Chapter Office, Glendale

DoubleTree by Hilton Torrance-South Bay, 21333 Hawthorne Blvd., Torrance, CA 90503

PHOTO BY GUSTAVO ZAMBELLI ON UNSPLASH

■ PLATINUM ALLBRIGHT 1-800-PAINTING Association Reserves – CA/Los Angeles Berding & Weil, LLP BrightView Landscape Services Fenton, Grant, Mayfield, Kaneda & Litt, LLP Guard-Systems, Inc. Hi Tech Painting & Decorating, Inc. Interstate Restoration, LLC Pacific Western Bank Payne Pest Management PRECISION PAINTING Pro Am Construction ProTec Building Services Tinnelly Law Group Trifecta Painting & Construction Valley Alarm Whitestone Industries

■ GOLD Accurate Termite & Pest Control ADAMS| STIRLING PLC ADCO Roofing & Waterproofing Animal & Insect Pest Management, Inc. THE BEHR PAINT COMPANY Diversified Asphalt Products Dunn-Edwards Paints Ferris Painting, Inc. The Miller Law Firm The Naumann Law Firm, PC Securitas Security Services USA, Inc. Segal Insurance Agency, Inc. Steve Little Insurance Agency, Inc. Vista Paint Corporation

■SILVER Alliance Association Bank American Heritage Landscape Association Lien Services CertaPro Painters of Pasadena Enhanced Landscape Management Fenceworks, Inc. Fireplace Solutions The Chimney Sweeper General Pavement Management, Inc. GNG Vinyl Fencing, Inc. Kasdan LippSmith Weber Turner LLP Life Specialty Coatings McKenzie Rhody, LLP Nu Air Services, Inc. Oakridge Landscape Popular Association Banking Professional Services Construction, Inc Riley Pasek Canty, LLP SAX Insurance Agency Select Painting & Construction, Inc. SwedelsonGottlieb The Sherwin-Williams Company

■ BRONZE Allied Trustee Services Fiore, Racobs & Powers APLC Macdonald Insurance Agency MeterNet Sub-Metering & Billing Solutions Mission Landscape Owens, Moskowitz and Associates, Inc. Poindexter and Company, CPAs Reserve Studies Incorporated Union Bank HOA Services Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP

REPRESENTING COMMUNITY ASSOCIATIONS IN ALL AREAS OF REAL ESTATE LAW

• Drafting and enforcement of Bylaws and CC&Rs • General litigation, including mediation and arbitration of disputes with owners • Construction defect litigation • Insurance bad faith litigation • Collection of delinquent assessments • Providing general business advice to homeowners associations.

CAI-Greater Los Angeles Chapter March/April 2020 | www.cai-glac.org 11400 West Olympic Boulevard Ninth Floor • Los Angeles, CA 90064 (PH.) 310.478.4100 • (FAX) 310.478.6363 www.wrslawyers.com