NATIONAL SPOTLIGHT
LANOITAN 2020 T H G I L T O P S HOMEOWNER SATISFACTION SURVEY RESULTS BY: CAI-NATIONAL
NEW RESEARCH SHOWS HOMEOWNERS REMAIN OVERWHELMINGLY SATISFIED WITH COMMUNITY ASSOCIATION EXPERIENCE
A
t a time when community matters most, results from the 2020 Homeowner Satisfaction Survey continue to show that community associations are preferred places to call home in the U.S. According to the new report conducted by the Foundation for Community Association Research for Community Associations Institute (CAI), the overwhelming majority (89%) of homeowners and condominium association residents rate their overall experience living in a community association as “very good” (40%), “good” (30%), or “neutral” (19%).
The biennial, nationwide survey is administered by independent researcher Zogby Analytics and provides a better understanding of how 73.5 million Americans describe their experience living in common-interest communities— from city-sized, master-planned communities and multibuilding condominium complexes to urban cooperatives and small homeowners associations built into tracks of open suburban spaces.
their communities protect and enhance property values (71%) or have a neutral effect (23%). Only 4% say the rules harm their property values.
Nearly nine in 10 residents (89%) believe that their governing board “absolutely” or “for the most part” serves the best interest of the community. The vast majority of residents (94%) believe that rules in
Satisfaction results grew an impressive 4% in overall experience,
Results from almost identical national surveys conducted in 2005, 2007, 2009, 2012, 2014, 2016, 2018, and 2020 are strikingly consistent, except the 2020 research shows an increase in three areas compared to 2018. CONTINUED ON PAGE 10
ISSUE ONE 2021 • CONNECT MAGAZINE
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