2nd Annual Canadian Congress on Real Time Crime Center Operations & Tech Integration - WEB

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September 25 & 26, 2024 • DoubleTree by Hilton Calgary North, Calgary, Alberta 2nd Annual Canadian Congress on

REAL TIME CRIME CENTER OPERATIONS & TECH INTEGRATION The Only Comprehensive Conference of Its Kind in Canada for Chiefs, Superintendents, IT Professionals, Analysts and Frontline Officers.

2024 Conference Co-Chairs

The only conference in Canada discussing how to address high stakes, practical challenges including: CHEVRON-RIGHT Harnessing Big Data and Tech: How to Enhance Operational Decision-Making and Critical Incident Management Capabilities

C/Supt. Larry Montgomery

D/CROPS, Specialized Investigative & Operational Police Services E Division HQ, RCMP

CHEVRON-RIGHT Validating Intelligence to Support Frontline Officers and Leveraging Database Queries CHEVRON-RIGHT Leveraging AI Being for Real-Time Operations and Law Enforcement CHEVRON-RIGHT Staffing and Burnout: New Lessons for Scheduling, Training and Support Check NETWORK with law enforcement colleagues and leading solutions providers

R.W. (Robbie) Patterson M.O.M., C.D. Inspector, Real Time Operations Center Calgary Police Service

Check TOUR an active Real Time Operations Center to see functionality and workflow Check HEAR practical discussions addressing key challenges Check SEE DEMOS of cutting-edge technology solutions and integration strategies

Meet and Learn from the Experts, Including:

Silver Sponsors

• Calgary Police Service • Edmonton Police Service • RCMP • Regina Police Service • Vancouver Police Department

Bronze Sponsors

Exhibitor

• Ville de Québec • York Regional Police

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CanadianInstitute.com/RTCC • 1 877 927 7936

Part of C5 Group’s NATIONAL SECURITY CONFERENCE PORTFOLIO

The Only Practical & Comprehensive Conference of its Kind in Canada!

W

hether your police service is still in the concept phase, or in the process of boosting your center’s operational and technology efficiency, this conference offers practical know-how – from tech integration to achieving your mandate.

Real Time Crime Centers are the future of policing. Police are operating under increased public demand for accountability and quicker response times. How can demand be met amid stretched resources?

The need for a real-time crime center is widely regarded as the next key step from reactive to pro-active policing.

Case Studies and More Highlights for 2024: CHEVRON-RIGHT Leveraging Camera Access and Data Processing within Privacy Law Limits CHEVRON-RIGHT CASE STUDY: Harnessing Big Data and Technology to Enhance Operational Decision-Making and Critical Incident Management Capabilities CHEVRON-RIGHT CASE STUDY: Responding to a Large-Scale Event – How a Tactical Operations Center Becomes Active – from a Planned Stampede Parade to the Emergency NWT Evacuation CHEVRON-RIGHT Optimizing an RTCC for Responding to a Protracted Event: Lessons from Recent Protest Responses and More CHEVRON-RIGHT Your Sneak Peek at U.S. Tech Solutions Coming to Canada Soon!

CHEVRON-RIGHT CASE STUDY: Responding to a Critical Incident in Real Time – From Purse Snatchers and B&Es to an Active Shooter Join this networking, content-driven and technology integration focused event as we dig into the newest best practices from across Canada and internationally.

Desiree Finhert

Senior Conference Producer Canadian Congress on Real Time Crime Center Operations & Tech Integration

Media Partner

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Ken Glass

Senior Business Development Manager Canadian Congress on Real Time Crime Center Operations & Tech Integration

Distinguished Faculty CONFERENCE CO-CHAIRS

C/Supt. Larry Montgomery D/CROPS, Specialized Investigative & Operational Police Services E Division HQ, RCMP

R.W. (Robbie) Patterson M.O.M., C.D.

Inspector, Real Time Operations Center Calgary Police Service DISTINGUISHED SPEAKERS

Sgt. Darren Abar

Calgary Police Service

Inspector Corey Blize Officer in Charge, “K” Division Air Services Alberta – RCMP

Capitaine Julien Boivin

Centre de Vigie et de Soutien Opérationnel, Direction adjointe de la surveillance du territoire, Service de police Ville de Québec

Superintendent Joe Brar

Operational Support Division, Bureau of Community Policing Calgary Police Service

Sergeant Jason Brend

Watch Commander – "C" Watch, Real Time Intelligence Centre (RTIC-BC) RCMP

Staff Sgt. Kevin Dyrgas Tactical Unit Calgary Police Service

Ryan Evans

Senior Account Executive Software Motorola Solutions

Daryl Goetz

Deputy Chief Guelph Police Service

Anthony Odoardi

Director of Business Development Ubicquia, Inc.

Bridget Hamlin

Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

Detective Yamil Herrera Miami Police Department

Salina Ho

Data Scientist, Hub, Federal, Investigative Services and Organized Crime (FISOC) RCMP

Lieutenant Brian Donohue Crime Center Section Orlando Police Department

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Deputy Chief, Innovation & Technology Command Peel Regional Police

Laide Olorunleke

Manager, Information Technology Services, Corporate Services Regina Police Service

Gregory Pang

Legal Counsel Edmonton Police Service

Kyana Pollas

Project Coordinator The Policing Lab

Janet Johnston

Sharon Polsky

Analyst Supervisor, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

President Privacy and Access Council of Canada

Ryan Kao

Dr. Ryan Prox O.O.M.

Sgt. Daniel Kim

Fusus Account Executive Axon

Norman Mendoza

Mike Grigsby

Mike Chiocca

Joseph Del Duca

Executive Director, Centre on Values and Ethics Carleton University

IT Director Guelph Police Service

Project Coordinator The Policing Lab

Command Centre, Directed Operations Ottawa Police Service

Stephen Maguire, Ph.D.

Jonathan Green

Kimani Cameron-Perry

A/S/SGT Sean Convey

Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

Director, Application Services Branch, Information Technology Division Edmonton Police Service

Director, Crime Strategies Division San Francisco Police Department

Customer Success Manager RTCC Genetec

Nicholas Lowe

Emergency Management Unit, Major Events & Emergency Management Calgary Police Service

Sara Lee

S/Constable in Charge, Crime Analytics Advisory & Development Unit (CAADU) Vancouver Police Department

Staff Sergeant Scott Rotherham

Education and Training Unit – Support Services Division Vancouver Police Department

Senior Crime Analyst, Organized Crime Unit, Asset Forfeiture Team Vancouver Police Department

Insp. Tim Skinner

S/Sgt Michel Ling

Dalton Webb

NCO i/c Operations NCO, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

CanadianInstitute.com/RTCC • 1 877 927 7936

Real Time Operations Centre York Regional Police Director of Real Time Strategy FlockSafety

Part of C5 Group’s NATIONAL SECURITY CONFERENCE PORTFOLIO

Tuesday, September 24, 2024 Complimentary with Your Registration!

Tour Calgary Police Services Real Time Tactical Operations Centre Led by: Staff Sgt. Kevin Dyrgas Tactical Unit Calgary Police Service

Sgt. Darren Abar

Calgary Police Service

Location: Calgary Police Head Quarters (Transportation not included) First Tour: 10:00 a.m. – 11:00 a.m.

Second Tour: 11:30 a.m. – 12:30 p.m.

Cost: Included in registration During the tour you will learn about: Check Meeting the mandate to manage risk, and coordinate frontline and investigative resources Check Leveraging technology to support and enhance field operations Check Roles and responsibilities of staff Limited space available. Register for the conference by September 6 to ensure your space for this pre-event tour.

See Terms & Conditions.

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DAY ONE Wednesday, September 25, 2024 8:45

Opening Remarks from the Co-Chairs C/Supt. Larry Montgomery

D/CROPS, Specialized Investigative & Operational Police Services E Division HQ, RCMP

9:00

C.D., Real Time Operations Center Calgary Police Service

Effective Models for a Real Time Operation – and How They Differ from Other Centers

This session will explore the different models for a real time operation center from a community-based model to a cyber fusion center. What does real-time operational support for front line officers look like within each model?

• Analyzing the differences between an RTCC and other communication, information, command and dispatch centers • Reactive vs. proactive vs. predictive • Tactical resources • Communicating your vision throughout your organization • How to stay on course when leadership changes • Balancing competing interests within the organization • How is the center’s mission/mandate improving public safety and officer efficiency

9:45

Inspector R.W. (Robbie) Patterson M.O.M.

S/Sgt Michel Ling

Anthony Odoardi

Staff Sergeant Scott Rotherham

Dalton Webb

NCO i/c Operations NCO, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

Education and Training Unit – Support Services Division Vancouver Police Department

Deputy Chief, Innovation & Technology Command Peel Regional Police Director of Real Time Strategy FlockSafety

Gap Analysis and Lessons Learned from the Mass Casualty Report-from Critical Incident Response, Logging Software, Operational Plans and Beyond

This session will delve into how to conduct a gap analysis for implementing the recommendations from the Mass Casualty Commission, published March 2023.

• Implementing five principles of effective critical incident response

Superintendent Joe Brar

Operational Support Division, Bureau of Community Policing Calgary Police Service

• Ensuring emergency operational plans are current and utilized throughout all divisions.

• Determining supervision during a critical incident response • Clarifying the roles and responsibilities during a critical incident response • Commissioning an external expert review of its initial critical incident response training for front-line supervisors • Packing a critical incident commander “ready go duty bag” • Ensuring command is assumed as soon as possible after a critical incident begins • Granting staff access to 911 call recordings at their desk • Reviewing incident logging software to ensure that it allows call-takers and dispatchers to capture all information, and follow standard operating procedures

10:30

Networking Break

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CanadianInstitute.com/RTCC • 1 877 927 7936

Part of C5 Group’s NATIONAL SECURITY CONFERENCE PORTFOLIO

DAY ONE Wednesday, September 25, 2024 10:45

CASE STUDY: Harnessing Big Data and Technology to Enhance Operational Decision-Making and Critical Incident Management Capabilities

In this session, we will explore how the Vancouver Police Department is leveraging Big Data to enhance operational decision-making and critical incident management capabilities. Dr. Ryan Prox, an expert in crime analytics, will discuss the following key points:

Dr. Ryan Prox O.O.M.

S/Constable in Charge, Crime Analytics Advisory & Development Unit (CAADU) Vancouver Police Department

Streamlining Data from Multiple Databases: • Addressing the challenge of integrating data from various sources • Developing action-based intelligence through data analysis

Technology and Real-Time Crime Centers (RTCC) / Operations Command Centers (OCC): • Examining the tools used by RTCCs and OCCs • Enhancing front-line situational awareness • Coordinating resources for supporting community safety

11:30

CASE STUDY: Optimizing an RTCC for Responding to a Protracted Event: Lessons from Recent Protest Responses and More

During this session, speakers will discuss the strategies employed when responding to a protracted incident such as a protest, kidnapping or person in crisis.

• Examining the responses and approaches used during protracted events • Analyzing how the incident was resolved and what worked/fell short • Pointers for planning to execution, including who gets involved and when • Scaling up and scaling down from different units and command, transitions and when it happens

Sergeant Jason Brend

Watch Commander – "C" Watch, Real Time Intelligence Centre (RTIC-BC) RCMP

A/S/SGT Sean Convey

Command Centre, Directed Operations Ottawa Police Service

• Planning for a demonstration that could escalate, while maintaining service to the rest of the city/region • Addressing public perception and pressures

12:15

DEMO Ryan Evans

Senior Account Executive Software Motorola Solutions

12:30

Networking Luncheon

1:30

The Right KPIs for Staying on Track and Measuring ROI

• Why we exist: The Center’s mandate and establishing Key Performance Indicators • What we are doing now: Logging services and measuring data • On track or off: Auditing efficiencies and service gaps • Supporting our collaborators through change

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Centre de Vigie et de Soutien Opérationnel, Direction adjointe de la surveillance du territoire, Service de police Ville de Québec

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Capitaine Julien Boivin

DAY ONE Wednesday, September 25, 2024 2:30

CASE STUDY: Guelph Police Service’s Unique RTOC for Small and Mid-Sized Departments – Blending A Video Streaming Model with Calls for Service Model

Join this session to hear about Guelph Police Service’s innovative approach to its new Community Safety Operations Centre (CSOC). Find out how the department used its $200k provincial guns and gangs grant to create a community-oriented centre, which amalgamates a call diversion model with a downtown-approved video streaming feeds, while employing accommodated officers. Session topics will include: • Increasing public transparency through modified hours of service for the building to be open to the public • Opportunity to embrace uniform officers requiring accommodation

Daryl Goetz

Deputy Chief Guelph Police Service

Jonathan Green

IT Director Guelph Police Service

• Modifying staff hours and responsibility to allow for greater call intake • increase of video evidence from store thefts being sent to our CSOC • Mapping and registering private camera locations • Examining what can and cannot be done regarding privacy parameters

3:15

Networking Break

3:30

Leveraging Drones as First Responders: Key Implementation and Operational Strategies Inspector Corey Blize

• Assessing when you do and do not have jurisdiction • Determining if your operation is overt vs. covert • What needs to be done for the operation – when you can and can’t act outside of jurisdiction

Officer in Charge, “K” Division Air Services Alberta – RCMP

• Implementing drone technology into initial response • Creating more efficiency

4:15

CASE STUDY: RTCC in Action: Streamlining Crime Response and Community Safety

• Communication and coordination • Case Studies and real-life examples • Challenges and solutions • Community interaction and information sharing • Overview of BJA RTCC Toolkit

Kimani Cameron-Perry Project Coordinator The Policing Lab

Kyana Pollas

Project Coordinator The Policing Lab

Detective Yamil Herrera

Miami Police Department

5:00

Lieutenant Brian Donohue

Crime Center Section Orlando Police Department

Ryan Kao

Director, Crime Strategies Division San Francisco Police Department

Closing Remarks from the Co-Chairs Networking Drinks Reception

Global Sponsorship Opportunities With conferences in the United States, Canada, Latin America and Europe, the C5 Group of Companies: American Conference Institute, Canadian Institute, and C5 Group, provides a diverse portfolio of conferences, events and roundtables devoted to providing business intelligence to senior decision makers responding to challenges around the world.

Don’t miss the opportunity to maximize participation or showcase your organization’s services and talent. For more information please contact us at: SponsorInfo@CanadianInstitute.com

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DAY TWO Thursday, September 26, 2024 7:45

Remarks from the Co-Chairs

8:00

Early Riser Interactive Meet-Up: Staffing and Training for Real-Time Crime Centers

Your opportunity to drive the conversation! During this interactive session, delegates are invited to join a small group discussion table of their choice to unpack real-world instances of staffing and training challenges from a variety of perspectives. Delegates are encouraged to bring their experiences to the table for a constructive, "closed-doors" conversation. Delegates will have the option to rotate tables at intervals.

TABLE ONE: Top challenges for uniformed officers TABLE TWO: Top challenges for analysts

9:05

Sgt. Daniel Kim

Emergency Management Unit, Major Events & Emergency Management Section Chairperson, Patrol Advisory Committee Calgary Police Service

Sara Lee

Senior Crime Analyst, Organized Crime Unit, Asset Forfeiture Team Vancouver Police Department

Insights from Real-Time Intelligence Analysts: Validating Intelligence to Support Frontline Officers and Leveraging Database Queries

• Exploring enterprise search tools and streamlined applications • Forensic practice of processing, clarifying and comparison of digital video files for the investigation and prosecution • Addressing common issues and errors that can lead to an inaccurate interpretation of evidence • Practical know-how for using reactive and predictive tools • Capturing a greater amount of relevant data from more streamlined systems

Bridget Hamlin

Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

Nicholas Lowe

Intelligence Analyst, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

• Sharing information from databases and records systems from other services • Gaining database information from non-police services, such as municipal and provincial databases • Delivering actionable validated intelligence to support frontline officers in real time • Balancing the length of time needed to validate information with the need to respond immediately to active situations

9:45

AI ROUNDTABLE: How is Artificial Intelligence Being Used

This panel will address the current and future capabilities of AI, its limitations and how best to leverage it for effective policing: • Examining what AI can do broadly • Exploring the functionality of AI in a crime center • Utilizing AI and Machine Learning for predictive and preventative crime fighting • Analyzing the ramifications and legal impactions for citizen privacy, governance and equality • Considerations for Machine Learning and how “teachable” software may learn embedded biases • Debating what is good data, and whether historical data is a benefit to current and future policing initiatives

10:45

Networking Break

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C/Supt. Larry Montgomery

D/CROPS, Specialized Investigative & Operational Police Services E Division HQ, RCMP

Salina Ho

Data Scientist, Hub, Federal, Investigative Services and Organized Crime (FISOC) RCMP

Jonathan Green IT Director Guelph Police Service

Joseph Del Duca Fusus Account Executive Axon

Stephen Maguire, Ph.D. Executive Director, Centre on Values and Ethics Carleton University

DAY TWO Thursday, September 26, 2024 11:00

Big Lessons on Staffing and Burnout: Scheduling, Training and Supporting RTCC Employees

• Overcoming scheduling challenges when staffing a 24/7 center with 12-hour shifts

Janet Johnston

Analyst Supervisor, Real Time Intelligence Centre – BC (RTIC-BC) RCMP

• Operating on a skeleton staff and adding staff during an incident • Tips and tricks for scaling up and down • Hiring, training and retaining staff, including combinations of civilian and sworn members, and “walking warriors”

Sara Lee

• Managing employees who are balancing instances of too much downtime between high-stress situations

Senior Crime Analyst, Organized Crime Unit, Asset Forfeiture Team Vancouver Police Department

• Mitigating challenges associated with a high-trauma work environment

11:45

Your Sneak Peek at U.S. Tech Solutions Coming to Canada Soon!

Discover which U.S.-based tech companies are working to overcome barriers to better serve the public safety sector in Canada.

• Overcoming privacy and access to data concerns

12:30

Laide Olorunleke

Mike Grigsby

Manager, Information Technology Services, Corporate Services Regina Police Service

Director of Business Development Ubicquia, Inc.

DEMO Mike Chiocca

Customer Success Manager RTCC Genetec

12:45

Networking Luncheon

1:30

CASE STUDY: Information Sharing, Communication and Conflict Management Internally and with the Public Insp. Tim Skinner

• The types of critical information that can be uncovered by a real time operation center that otherwise would not be discovered

Real Time Operations Centre York Regional Police

• Mapping where the information goes, how is it shared, stored and who gets access • Analyzing how situational awareness is assisting frontline officers in real time • Clarifying who has strategic command and when • Capturing and disclosing intelligence: Closing the loop on how intelligence is transferred into the event synopsis/casefile • Accessing and sharing information when there are parallel initiatives or undercover work

2:15

Networking Break

2:30

Privacy, Legal, and Charter Framework for Accessing CCTV – and Impacts on Establishing Camera Access Agreements with Partners

• Examining the guidelines from the Information and Privacy Commission • Negotiating when police can and cannot access camera footage • Incident-based access and mitigating the liability involved with having camera access to crime location • Establishing Camera Access Agreements with Partners • Gaining community trust to access camera footage, and maintaining transparency • EPS Experience establishing Agreements and working with Municipal and Business Partners • The enabling technology - networking, cameras, video management service

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CanadianInstitute.com/RTCC • 1 877 927 7936

Gregory Pang

Legal Counsel Edmonton Police Service

Sharon Polsky President Privacy and Access Council of Canada

Norman Mendoza

Director, Application Services Branch, Information Technology Division Edmonton Police Service

Part of C5 Group’s NATIONAL SECURITY CONFERENCE PORTFOLIO

DAY TWO Thursday, September 26, 2024 3:15

CASE STUDY: Responding to a Large-Scale Event: How a Tactical Operations Center Becomes Active – from a Planned Stampede Parade to the Emergency NWT Evacuation

Hear from multiple law enforcement agencies and partners and how they come together to use one center to respond to an event. During this session, speakers will discuss how a real time crime center or operation center can be scaled up to a major event and emergency management.

• Accessing resources, what is available, to whom and when

Sgt. Daniel Kim

Emergency Management Unit, Major Events & Emergency Management Calgary Police Service

• Assessing operational strategies • Collaborating with partner organizations • Sharing data between agencies and the legal implications

4:00

Closing Remarks from the Co-Chairs Conference Concludes

UPCOMING EVENTS

November 6 – 7, 2024 Burnaby, BC

Spring 2025 Toronto, ON

May 2025 Toronto, ON

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Venue Information

DoubleTree by Hilton Calgary North 2120 16th Avenue NE Calgary, AB T2E 1L4 Phone: 1-403-291-4666

ACCOMMODATIONS The Canadian Institute is pleased to offer our delegates a limited number of hotel rooms at a negotiated rate. To take advantage of these rates, please contact the hotel directly and quote “CI’s Real Time Crime Center Conference.”

Please note that the guest room block cut-off date is September 6, 2024. After that date OR when the room block fills, guestroom availability and rate can no longer be guaranteed.

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