March/April 2015
www.bvrla.co.uk
BVRLA News The bimonthly newsletter of the British Vehicle Rental and Leasing Association
New Rental Code of Conduct launched The BVRLA launched its revised Rental Code of Conduct last month, the first of five sector-specific codes clarifying standards for the BVRLA’s different types of member. This latest rental-specific version of the code fits the modern vehicle hire environment and the association’s increasingly diverse membership. It is clearer and more detailed about the standards that are required at the vital customer interaction stages of any rental transaction. The remaining four codes: Rental Broker, Leasing and Fleet Management, Leasing Broker and Commercial Vehicle, will be launched later in 2015. All five codes will be underpinned by a new governance regime, to be developed during 2015 and implemented in 2016. In a bid to improve transparency within the industry, the new codes are clearer and more prescriptive about the standards members must adhere to.
The new codes and governance regime also incorporate the specific input of key industry regulators including the Competition & Markets Authority (CMA) and the Financial Conduct Authority (FCA). Each Code is expected to satisfy the EU’s Alternative Dispute Resolution Directive. As the new codes are more prescriptive and customer facing, and have been designed with the help of key industry regulators, they will provide even more of a quality benchmark for BVRLA members. The BVRLA will be sending out a series of newsletters, providing tips and guidance on the new codes. Members will also have the opportunity to hear more about the revised codes and put questions to BVRLA staff at a series of regional events taking place throughout 2015. u For more details about the Rental Code and the related events, visit www.bvrla. co.uk/advice/guidance/rental-code
New for 2015: Code is being updated and split into new sector-specific publications
Where next for Intelligent Mobility? Details of the BVRLA’s contribution to the Motoring of the Future report, and what the Government needs to do. page 3 Budget 2015 Everything you need to know about the Chancellor’s Budget, including the hike in Benefit-in-Kind company car tax rates. page 4 Latest leasing industry trends A Q4 2014 update on business confidence, members’ fleet sizes and average emissions. page 5 Motoring agencies update The DVLA reacts to Mary Reilly’s review, plus the new name for the Highways Agency. page 7 CV Special A look forward to the Commercial Vehicle show at the NEC, including a stand guide and how to meet up with the BVRLA. page 8 Industry Heroes Read all about the outstanding contributions made by star performers in the vehicle rental and leasing industry. page 10
• Promoting responsible road transport since 1967 •