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March/April 2014

www.bvrla.co.uk

BVRLA News The bimonthly newsletter of the British Vehicle Rental and Leasing Association

Budget fails to support fleet take-up of EVs By Gerry Keaney, BVRLA Chief Executive The Chancellor’s 2014 Budget will go down in history as a missed opportunity. George Osborne said he was extending support for low emission vehicles, but there was precious little evidence of that when you examine the detail. He said he was extending the 2% increase in company car tax in 2017/18 and 2018/19, but brushed over the fact that he was also raising the tax rate for zeroemission vehicles at twice that rate - by four percentage points – in 2018/19. It means an employee choosing an electric car this year and paying tax at the 40% rate would see their company car benefitin-kind rax bill soar from £0 per year to around £1,500 within four years.

Earlier this year, the Government reiterated its goal of moving the UK’s car fleet to ultra-low emission vehicles (ULEVs) by 2040. The fleet sector is a key market for electric vehicles because it already operates the cleanest cars on UK roads and makes purchasing decisions based on rational, cost of ownership calculations. By tweaking the tax regime the government has the power to influence these decisions and make choosing an ultra-low emission vehicle the obvious choice for thousands of businesses and their drivers. Unfortunately, the company car tax measures announced in the Budget will do little, if anything, to accelerate the uptake of ULEVs. Instead, as a reward for operating the lowest emitting vehicles on UK roads, company car drivers will pay an extra £720 million in tax over the next five years.

By 2018/19, this electric car driver would be paying almost exactly the same amount in company car tax as if they had chosen a similar-sized diesel car with all its associated emissions.

Meanwhile, hundreds of thousands of grey fleet drivers are encouraged to do extra mileage in their old polluting cars because the government hasn’t got the nerve to tackle the issue of inflated AMAP (Approved Mileage Allowance Payments) rates.

The tax incentive will have gradually vanished.

Where is the ultra-low emission logic in that? u

The annual general meeting of the British Vehicle Rental and Leasing Association Ltd will be held at 9.30am on Tuesday 20 May 2014. The AGM will take place at the association's offices at River Lodge, Badminton Court, Church Street, Amersham, Bucks, HP7 0DD. The meeting will be held for the following purposes: • To reveive the Chairman's report • To receive the report of the Committee of Management • To receive the report of the auditors • To elect the Committee of Management • To elect auditors and arrange their renumeration By order of the Committee of Management. Gerry Keaney, Chief Executive

BVRLA outlines £41m annual savings package What the Government can do to save BVRLA members £22million a year, and save DVLA £19m per year. page 3 Spotlight on commercial vehicles Looking forward to the CV Show at the end of April, plus an interview with the new Chair of the CV Committee. page 4 All the pictures from the Annual Dinner 950 guests, five award winners, two Maseratis and an entertaining after-dinner speaker relive the Big Event in our picture round-up pages 6-7 New Consumer Rights Bill nears completion The latest piece of legislation, and what the proposals mean for companies offering rental and personal contract leases. page 8 The Financial Conduct Authority takes over What the BVRLA is doing to help members thrive under the new regime, and what you can start working on right now. page 9 Dates you won't want to miss out in 2014 Professional development courses, networking opportunities and BVRLA events for your diary. page 11

• Promoting responsible road transport since 1967 •


Sponsored by

Fleet Technology Congress 2014 Supported by

The age of connected vehicles and smart mobility is here Tuesday 1st July 2014 • Heritage Motor Centre, Gaydon, Warwickshire

For more information, visit https://bvrlafleettechcongress.eventbrite.co.uk


Changes can bring Comment £41m yearly savings

Another successful Annual Dinner is now behind us, but we've got plenty more events lined up. On the calendar for 2014 are the Annual General Meeting, the BEN karting day and a host of forums – see p11 for the full list. Aside from the regulars, there's a new addition in the form of the Fleet Technology Congress. This one-day event has been organised to help you understand the rapidly developing technological advances being made in vehicles, and how they can benefit fleets. Connected vehicles, telematics and big data are key areas to focus on this year - we look forward to hearing your thoughts.

Toby Poston Editor

Toby Poston, toby@bvrla.co.uk 01494 545700

Staff Writer

Jamie Fretwell, jamie@bvrla.co.uk 01494 545710

Advertising

Nora Leggett, nora@bvrla.co.uk 01494 545713

Contributors

Amanda Brandon and Fran Hampson © Copyright BVRLA 2014 BVRLA News articles may be used copyright free by members provided that an acknowledgement is given.

BVRLA River Lodge, Badminton Court Amersham Buckinghamshire HP7 0DD T 01494 434747 F 01494 434499 E info@bvrla.co.uk W www.bvrla.co.uk Honorary Life President Freddie Aldous Chairman

Peter Cakebread

Vice Chairman

Neil Cunningham

Honorary Treasurer Brian Back Chief Executive

Gerry Keaney

BVRLA News | March/April 2014

The BVRLA has highlighted how the DVLA could make annual savings of up to £19million, and how businesses could save a further £22m a year. While giving evidence at the House of Commons Transport Select Committee Opportunity: The Government can save BVRLA members £22million a year by modernising the DVLA. last month, BVRLA Legal and Policy Director Jay rental and leasing industry staff Parmar outlined the problems which undertaking day-to-day tasks. currently place a huge burden on rental and leasing businesses. The DVLA is pushing through major modernisation plans this year, These include limiting vehicle excise following a three-month review by duty (VED) to annual payments, the Department for Transport (DfT). the unavailability of electronic notifications and the cheque-based The review encouraged the DVLA VED refund process. to deliver simpler bulk transactions for fleet operators and hire The BVRLA called for the Transport companies. The report also Select Committee to invest in a new highlighted that DVLA should be the portal for electronic notifications. definitive source of all driver and These would allow fleets to: vehicle data – a point made by the BVRLA on multiple occassions. • Register a vehicle and receive vehicle registration data In the more immediate future, electronically businesses will notice the non• Apply, pay and receive refunds transferrability of vehicle excise for VED via a pre-paid account duty, with the abolition of the tax • Notify the Driver and Vehicle disc in October 2014, as well as Licensing Agency (DVLA) of changes to driving licences. The changes to tax classes, address BVRLA will be holding a series and keepers. of workshops in the summer to help members understand the The BVRLA also met new DVLA Chief complexities of these changes, Executive Oliver Morley in a separate while the panel below outlines how one-to-one meeting and encouraged members can prepare. u him to consider visiting BVRLA members to witness the impact For more information that the DVLA's paperwork has on See our website: www.bvrla.co.uk

Five ways to prepare for the changes to the DVLA •

Tell customers that drivers should not expect to receive a tax disc, and that a vehicle's tax status can be checked online at gov.uk.

Ensure car dealers provide information detailing which vehicles are registered to you.

Discuss how you will handle driver sales after 1 October,

as you won’t be able to sell vehicles with road tax. •

Think about alternate uses for the tax disc holder. Could it be used to display breakdown information? Or perhaps a nosmoking sticker?

Read the BVRLA's fact sheets: www.bvrla.co.uk/advice/fact-sheets

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CV Committee set for a busy 2014 as Eurohire MD becomes Chair BVRLA News posed some questions to Victoria Hudson, Managing Director of Eurohire, as she becomes Chair of the BVRLA's Commercial Vehicle Committee. BVRLA News: As new Chair of the CV Committee, what are your priorities over the next 12 months?

regime – these demonstrate best practice to regulators and high standards of professionalism too.

Victoria Hudson: We'll focus on improving the understanding of used CV marketing and remarketing best practice and build the industry’s reputation by working more closely with other trade bodies, including the Society of Motor Manufacturers and Traders (SMMT), Freight Transport Association (FTA) and Road Haulage Association (RHA). We'll also be strengthening the Commercial Vehicle Code of Conduct, particularly in relation to vehicle handover.

BVRLA: And its weaknesses?

BVRLA: So what's your background? VH: I graduated with a Business Management degree in 1997 and enlisted in what was to become an education in vehicle rental. As anyone in this industry knows, once you're in the business - you’re hooked! I've grown up in rental industry, as my father started Eurohire Vehicle Rentals in 1972. I've worked for the business for 17 years, so I'm fairly well-versed in all matters of vehicle rental. Eurohire has a mix of vehicle types on our self-funded fleet, ranging from cars to LCVs, as well HGVs from 7.5 to 26-tonne rigids, plus 44-tonne tractor units. With this experience, I now want to help the BVRLA and its members. My first visit to Badminton Court came about when I was undertaking

We need to ensure that our sector has an even louder voice within government. BVRLA members own or operate one in seven vans and one in four trucks on UK roads – and government must appreciate this. my dissertation on the European Car Rental Industry, and I am delighted to further my time on the CV Committee as the Chair. BVRLA: What work does the CV Committee do? VH: We set the BVRLA’s agenda, and work to improve standards across the industry. The Committee provides feedback on impending legislation or regulations by promoting best practice, and identifies future threats and opportunities for the CV industry. BVRLA: What are the BVRLA's strengths? VH: It's a progressive trade association which represents 1 in 10 vehicles on UK roads. It is a fantastic source of information and enjoys strong links with the Driver and Vehicle Standards Agency (DVSA) and Driver and Vehicle Licensing Agency (DVLA). Plus, there's the mandatory code of conduct and quality assurance

We need to do more to promote ourselves. Too many people in the industry are still unaware of what the association does on their behalf, even though we've reduced the compliance burden for van operators by working on Whole Vehicle Type Approval, and helped lorry companies get partial exemption from Driver CPC training not to mention abolished the tax disc. CV membership is growing, but there is still work to do. Building on the CV Informer research will give us a better understanding of LCV use. BVRLA: What would you say to members thinking about getting involved with the BVRLA? VH: The association is only as strong as its members. The more input you give, the more you will get out. Your experience is key, and the BVRLA provides opportunities to better understand our market. Don’t just take my word for it though! Come along to a member forum or the CV Informer breakfast briefing prior to the CV Show on 30 April. u

CV Informer set for launch at Commercial Vehicle Show in Birmingham on 30 April The BVRLA will present highlights of the 2014 CV Informer survey in association with Road Transport Media at the Commercial Vehicle Show. Now in its second year, the research project will offer detailed analysis into the commercial vehicle rental

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and leasing sector – from its size and key players to market predictions for the year ahead. Highlights of the report will be shared at a morning briefing on 30 April. The briefing will also provide an opportunity for BVRLA members to

hear about key legislation changes and issues facing the sector. The BVRLA will be present throughout the show, sharing stand 4D10 with ATS Euromaster. The show runs from 29 April - 1 May 2014 at the Birmingham NEC. u

BVRLA News | March/April 2014


Useful guides online

Market news

The BVRLA has published updated versions of two handy at-a-glance guides for members.

by Jamie Fretwell, BVRLA Media & Communications Officer Throughout 2014, I'll be looking at stories from the wider industry. The theme linking all of the stories in this issue's column is technology.

The Fleet Forward Planner contains a timeline which details when key regulation changes will be introduced. The document aims to assist members with business planning, as it lists the key forthcoming legislative and policy changes which may affect members in the next four years. It also contains links where members can find out further information.

The Member Engagement Report highlights all the areas in which the BVRLA is working on, including campaigning, meeting with MPs and holding workshops with the Driver and Vehicle Licensing Agency (DVLA). It lists key issues such as the abolition of the paper driving licence, the BVRLA's representation, the activity the association has been taking and the outcome of this action. u Both files can be downloaded from www.bvrla.co.uk/policy

BMW i3 named UK Car of the Year The revolutionary BMW i3 has been named as the winner of the first ever UK Car of the Year award. There were 12 categories in total, with wins for the Audi A3 (Best Small Hatch) and Skoda Octavia (Best Family Car & Best Estate Car). Other winners included the BMW 5-Series, Mercedes-Benz S-Class, Ford Fiesta ST and Citroën C4 Grand Picasso.

Useful resources: Fleet Forward Planner and Member Engagement forms are now online

Fleet Technology Congress tickets are now on sale Are you bemused about Big Data, terrified by telematics or concerned about Connected Cars and what they mean for your business? The BVRLA is now taking bookings for its first ever Fleet Technology Congress, which will provide an in-depth, vehicle rental and leasing industry perspective on the exciting developments already shaping the way we manage and operate fleets. An array of experts, analysts and boffins from the Automotive Council, BMW, Department for Transport, Frost & Sullivan, IHS Automotive, KPMG and Thatcham will share the latest strategic thinking via a series of keynote presentations and interactive panel debates. Later on in the day, a trio of breakout sessions will enable delegates to

BVRLA News | March/April 2014

explore the operational implications for their businesses. Taking place at the Heritage Motor Centre in Gaydon on 1 July, this one-day conference and exhibition is being held in association with ACFO and ICFM and with the support of BMW and Drive Software. Tickets are priced at just £185 per delegate, with a special half-price offer for those wanting to invite a client to the event.u To book your place, visit https:// bvrlafleettechcongress.eventbrite.co.uk or download a booking form from www.bvrla.co.uk. If you are interested in sponsoring or exhibiting at the event, please contact Toby Poston: Contact Toby Poston 01494 545700 toby@bvrla.co.uk

BMW i3: Award-winning supermini Apple launches CarPlay After Google announced its plans to have the Android operating system in cars by 2016, arch rival Apple has unveiled CarPlay, which integrates iOS into your vehicle’s dashboard. It gives access to apps such as Maps, Music and Messages while in the car. Both Ferrari and Volvo have fitted the technology to their models, with more manufacturers to follow soon. Audi's traffic light tech to cut CO2 Audi has shown a prototype system that'll help cut emissions when you're stuck in traffic. The Smart City Traffic Light Assistance system shows you the ideal speed to pass through a set of lights during a green phase. If you do get stopped at a red light, the software will calculate and count down the time remaining until the next green light. It's estimated that this could cut CO2 emissions by 15% with Start-Stop technology.u

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Cakebread r e et P n a m ir a h C om addresses the ro

Chief Executive Ger guests to the Hilton ry Keaney welcomes Hotel on Park Lane

The BVRLA Annual Dinner took place at the London Hilton on Park Lane on Thursday 6 March 2014. More than 900 guests enjoyed some superb food and wine, as well as wit and wisdom from Andrew Marr and Hal Cruttenden. Many thanks to all our guests for attending, and thanks to our sponsors for making the event possible.

After-dinner casino

was popular again

ADVERT


ned Andrew M arr entertaisp ch guests wuith a fantastic ee

M aserati's stunning was on display for neg w Ghibli saloon uests to enjoy

TISMENT

ÂŁ9,500 was raised for automotive charity BEN One lucky diner won an iPad in our prize draw


NEWS

Industry Achievement Awards: 2013's stars of the sector named The BVRLA has recognised the achievements of five individuals from the rental and leasing sector.

environmental performance of Europcar’s very busy Edinburgh Airport branch. Hitachi Capital Car Solutions nominated Steve Leonard for the relationship he has built and maintained with one of the company's main clients.

This year’s awards – sponsored by valuation specialist Glass’s – are given to outstanding members of staff in the industry. Caroline Beales of Arnold Clark Car & Van Rental achieved the highest pass Award winners (from left to right): Lorna mark in the 2013 City & MacDougall, Robin Webdell, Carol Kirk, Steve Guilds exam, gaining her Leonard and Caroline Beales Rental Operator Skills certificate with a score of 96%. Lorna MacDougall, Hitachi Capital Car Solutions’ Steve Leonard and Carol Kirk, Group Corporate Leasedrive’s Robin Webdell. Fleet Sales Manager at Imperial Commercials was top of her class for The BVRLA has been naming the the Fleet Consultancy Programme. sector's unsung hereos since 2010. The course is accredited by the Every year, the association asks Institute of Leadership and Management its members to nominate their (ILM) and Carol scored an impressive deserving employees. 96% her written assignments. Lorna MacDougall was acknowledged Meanwhile, the Industry Heroes of for her innovation and her dedication 2013 were named as Europcar’s to improve customer care and the

Robin Webdell was recognised by Leasedrive for the part he played in tripling the rate of new business appointments the company makes every month. Commenting on the winners' achievements, BVRLA Chief Executive Gerry Keaney said: “The stories of dedication and professionalism show the rental and leasing industry is committed to excellent customer service, and each of our award winners is a tribute to the sector.” Further details about the BVRLA Annual Dinner are available on the BVRLA website: www.bvrla.co.uk. u

Concerns remain as Consumer Rights Bill comes closer to becoming law The BVRLA has several concerns that the new Consumer Rights Bill could place disproportionately high costs on its rental and leasing member companies. The Bill – which is making its way through the Parliamentary process – sets out a number of rights that will apply to all goods, including cars, whether purchased, leased or hired. It states that goods provided to consumers must: •

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Be of satisfactory quality, based on what a reasonable person would expect, considering factors such as the price. Be fit for a particular purpose, if the consumer has a particular

purpose in mind for the goods and has made this known. Meet the expectations of the consumer

There are a number of circumstances whereby a consumer can reject goods and receive a full refund. It is within the current wording that the BVRLA has concerns. As the Bill stands, a consumer could reject a car for a minor defect which could have been repaired at low cost and inconvenience. The BVRLA has asked the Government to consider amending the Bill so that it does not apply where rejection of the goods is disproportionate to the

defects in the goods. The association believes companies should also be given the opportunity to repair the goods more than once where possible. The BVRLA will keep members updated as the Bill progresses through Parliament. It completed the committee stage of the process on 13 March, but a date for the report stage and third reading has not yet been announced. u For more information, please contact Amanda Brandon: Contact Amanda Brandon 01494 545701 amanda@bvrla.co.uk

BVRLA News | March/April 2014


ADVERTORIAL NEWS

FCA takes charge of consumer credit The Financial Conduct Authority (FCA) has taken over regulation of the consumer credit industry from the Office of Fair Trading. To help members thrive under the new regime, the BVRLA has created a range of support services and guidance. Your association is in the final stages of preparing a detailed guide on FCA regulation, which will be available to download shortly. Members were asked to fill in an electronic survey detailing their needs relating to the FCA. Analysis of the responses has led to the BVRLA arranging a number of training and compliance measures. Two regional seminars have been organised, with more set to follow. The first of these will take place on 15 May in Wolverhampton, with a second

session taking place on 26 June at another venue. These seminars will take place immediately after a breakfast briefing in which the BVRLA will explain the work it is doing and the challenges facing the industry. Following these seminars, the BVRLA will arrange a number Ready to go: BVRLA's team has been working on FCA guidelines to help members of webinars to deal with the topical issues members encounter. from the FCA by 1 May. This will confirm exactly when they should In the immediate future, the BVRLA is apply for authorisation. u encouraging members to consider the back office implications, including: For more information on the FCA • refreshing stationery authorisation process, contact • updating staff on the FCA Amanda Brandon: • appointing an approved person • complaint reporting requirements. Contact Amanda Brandon Members with interim permission 01494 545701 should also expect to receive a letter amanda@bvrla.co.uk

Customer service staff test their knowledge in ATA pilot The BVRLA held the first of many assessment days for customer service professionals last month. Seven individuals from five members tested the skills and knowledge they have developed through their role against a list of core competencies at Arval’s HQ in Birmingham. The Authorised Technician Accreditation, which is backed by the Institute of the Motor Industry (IMI), has been launched to benefit the professional development of customer service staff working in technical services teams. These staff are the first point of contact for

company car and van drivers, and advise on a wide range of topics. Successful completion of the course results in individuals being registered as ATA Accredited Advisors on the IMI Awards Professional Register. Commenting on the pilot, Franco Boscarelli, Development Manager (Accreditation & Quality) at the IMI said: “I am very proud of the IMI’s new Customer Service accreditation for the rental and leasing sector. I look forward to working closely with the BVRLA and its stakeholders in their bid to achieve professional registration across their sector.”

Following the successful pilot, any individuals who have three months’ experience as a customer service advisor and wish to gain accreditation should ask their manager to nominate them to the BVRLA. Assessment takes up to three hours and can be arranged at the candidate's place of work. u For more information and to apply for assessment, contact Fran Hampson: Contact Fran Hampson 01494 545703, fran@bvrla.co.uk

Participant feedback “I felt the assessments mirrored my day-to-day role as Query Resolution Advisor at LeasePlan UK. It was challenging.” Sarah Gentry, LeasePlan UK

Pilot: The BVRLA's assessment day tested the mettle of seven customer service staff.

BVRLA News | March/April 2014

“I thoroughly enjoyed the day. The content and testing methods were varied and a good test of my knowledge. The format and instructions were clear and concise.” Farah Alam, Lex Autolease

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Confident leasing sector sees fleets growing and becoming even cleaner The BVRLA's first ever Quarterly Leasing Report has confirmed that the industry started 2014 in a confident mood. Wider economic growth is being reflected in rising demand for leased vehicles, while members are leading the drive towards low-carbon motoring. Here are some highlights from the Q1 2014 report, which includes responses from 20 leasing companies who are responsible for 55% of the B2B leasing fleet. • • •

82% of survey respondents expect business confidence in the UK fleet leasing sector to improve during the next six months The downsizing trend continues as the proportion of lower medium and supermini fleet vehicles grows Average CO2 emissions for newly registered lease cars hit 119g/km in Q4 2013 - 6% lower than the UK average

BUSINESS CONFIDENCE The UK is predicted to grow faster than any other Western economy this year, surpassing its pre-recession peak, so it is not surprising that the fleet leasing sector is confident. •

82% of respondents expect the economy to IMPROVE over the next six months 82% of respondents expect the UK fleet leasing sector to IMPROVE over the next six months 91% of respondents expect fleet size to INCREASE over the next six months

The proportion of respondents feeling confident about business conditions for the UK fleet leasing sector has risen from 78% in the last quarter of 2013 to 82% in the first three months of 2014. This growing positivity is reflected in the number of leasing companies expecting to increase fleet sizes: the corresponding figure having risen from 39% to 91% in three months. It is also affecting views on residual values and profit margins. In the last quarter of 2013, the majority of respondents expected both of these to fall. Just three months later, most companies expect them to remain at the same levels over the next six months.

BVRLA FLEET BY FUEL TYPE

Total fleet BVRLA

New registrations Q4 2013

Petrol

14.29%

20.09%

Diesel

83.88%

78.03%

1.83%

1.88%

ULEV and other

The diesel share of the BVRLA member fleet currently stands at around 84%, but diesel cars made up 78% of new registrations in the final quarter of 2013. Ultra low emission vehicles (ULEVs) – including pure electric, hybrid and alternatively-fuelled vehicles – still make up a small proportion of fleets and registrations.

BVRLA FLEET AVERAGE EMISSIONS (g/km CO2) Total fleet BVRLA

New registrations Q4 2013 BVRLA

All UK

Q3 2012

130.74

131.9

Q4 2012

128.83

131.6

Q1 2013

129.75

129.7

Q2 2013

126.46

128.8

Q3 2013

126.93

127.6

Q4 2013

124.69

119.08

127.1 (est.)

Average emissions within the BVRLA members' fleets fell by almost 4% in 2013, with their new registrations in the last quarter of 2014 hitting a new all-time low average of 119g/km for CO2 emissions. This is more than 6% lower than the UK average for all newly-registered cars during the same period.

WOULD YOU LIKE TO CONTRIBUTE TO THIS REPORT?

The BVRLA Quarterly Leasing Report provides members with valuable insight into market trends and business confidence within the industry. It also provides useful statistics that the BVRLA can use to represent the industry's interests when it is talking with policymakers in the UK and EU. Can you help us to improve the survey by telling us more about your lease fleet? All participants receive a full copy of the report, which allows you to compare your company's figures against the industry average. If you would like to contribute data, please contact Toby Poston: 01494 545700, toby@bvrla.co.uk

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BVRLA News | March/April 2014


Training, seminars & events: a comprehensive guide to 2014 TRAINING

FORUM

TRAINING

The Fleet Consultant Development Programme attracts senior sales and account managers who want to deliver bespoke solutions to their corporate customers. Successful completion results in a vocational qualification. Two two-day sessions will run on 23-24 April & 18-19 June.

The BVRLA will hold a free breakfast meeting to update members about the industry's challenges. This will be followed by a seminar on the FCA regime, featuring presentations from the BVRLA, the FCA and compliance firms. A second Regional Member Forum will take place on 26 June.

This two-day training course will help delegates better understand the areas of finance, taxation, competitive contracts and margins, as well as underwriting considerations. It is ideally suited to sales professionals in contract hire, leasing and fleet management.

Fleet Consultant Development 23-24 April, Amersham

Regional Member Forum 15 May, GTG, Wolverhampton

Selling Contract Hire 11-12 June, Amersham

EVENT

EVENT

FORUM

The BVRLA will be present at the CV show, sharing stand 4D10 with ATS Euromaster. There will be a morning briefing on 30 April, in which the BVRLA will share highlights of its 2014 CV Informer research project.

The BVRLA's annual general meeting will be held to receive reports from the Chairman, the Committee of Management and the auditors, as well as to elect the Committee of Management and the auditors.

Sponsored by Manheim Remarketing, this forum will discuss the economy and business confidence, developments in fuel and vehicle engines, and significant car launches coming between now and 2016.

Commercial Vehicle Show 29 April - 1 May, Birmingham

BVRLA Annual General Meeting 20 May, Amersham

Residual Value & Remarketing 18 June, Heritage Motor Centre

TRAINING

TRAINING

EVENT

This training – relating to cars – will provide delegates with the knowledge to identify damage outside BVRLA guidelines. It will also help to ensure that, where appropriate, this damage can be charged back to the customer, and give advice on best practice on how to deliver this news.

This course is ideal for training new staff and refreshing existing staff on key customer service issues. An expert trainer will give delegates a background to the industry, outline the different vehicle acquisition methods available, give detail about the concept of whole life costs and explain the different services offered.

This one-day event has been organised to help rental and leasing companies understand the rapidly developing technological advances being made in vehicles. A range of keynote speakers will outline the challenges and benefits for fleets, while vehicles will be available on the day to showcase the latest tech.

Fair Wear and Tear 14 May, Curdworth

Introduction to the Fleet Industry 29 May, Amersham

EVENT

FORUM

The Leasing Broker Committee will once again be raising money for the automotive charity BEN by holding a go-karting event. Held at Daytona Milton Keynes, members are invited to enter in teams of three or more racers. After three hours of lapping the 1.4km circuit, one team will be crowned champions.

Delegates will be able to discuss best practice in network management, Euro6, SCR diesel engines, Adblue, oil lubricants and customer management. The forum covers the operational aspects of a rental and leasing company’s business, including vehicle licensing and recalls.

BEN Karting 14 May, Milton Keynes

Tech & Operational Management 5 June, PSA, Coventry

Fleet Technology Congress 1 July, Heritage Motor Centre

Further information on forums, training courses, seminars and events can be found on the BVRLA website: www.bvrla.co.uk. u To book places or find out more, contact Fran Hampson:

Contact

Fran Hampson 01494 545703 fran@bvrla.co.uk

New members Rental

Arrow Self Drive Ltd (Huddersfield) Gemini (St Albans)

Rental Broker

Assured Vehicle Rental (Altrincham) Yellohire (Corby)

Leasing Broker

LDF Operations (Flintshire)

BVRLA News | March/April 2014

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Golf Day 2014 Sponsored by Thursday 11 September

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Frilford Heath Golf Club, Abingdon, Oxfordshire

The BVRLA is holding its annual Golf Day on Thursday 11 September 2014 at Frilford Heath Golf Club, Oxfordshire. Open to all members of the BVRLA, the event is a wonderful opportunity for networking, with corporate hospitality and friendly rivalry. Just 84 places are available on a first-come, first-served basis. Tickets include breakfast, a three-course lunch and on-course refreshments. To book your place or find out more Visit www.bvrla.co.uk Call 01494 545714 Email june@bvrla.co.uk electronic scoring sponsored by


BVRLA News, March/April 2014