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March/April 2017

The bimonthly newsletter of the British Vehicle Rental & Leasing Association

Air quality: the latest pressing issue for government action The BVRLA has been consulting with policymakers at HM Treasury to ensure members’ businesses are not adversely impacted by its soon-to-be-published Air Quality Strategy. As BVRLA News went to press, the Department for Environment, Food & Rural Affairs had not produced the final text of the strategy, but it is believed to contain initiatives aimed at reducing NOx emissions, especially from diesel vehicles. Prime Minister Theresa May has said: “In relation to the issue of diesel cars, obviously we will be producing a new air quality plan. But I’m very conscious of the fact that past governments have encouraged people to buy diesel cars and we need to take that into account when we’re looking at what we do in the future.” Treasury officials have privately indicated they are considering tax increases on diesel vehicles. Exact measures will be confirmed following discussions with stakeholders, including the BVRLA and its members. However, the 3% diesel surcharge is unlikely to

be removed, and increasing the tax differential on fuel duty is also being considered. The Air Quality Strategy is also expected to include recommendations on Clean Air Zones. Mayor of London Sadiq Khan has already announced plans for an Ultra-Low Emission Zone from April 2019, which would see pre-Euro 4 petrol vehicles and pre-Euro 6 diesel vehicles pay a daily fee to drive into central London. MPs from several Parliamentary Select Committees have also launched a new joint inquiry into the government’s air quality plans. They will consider the health and environmental impacts of air pollution, with a particular focus on vehicle emissions. The BVRLA will make a formal submission to the inquiry, and invites members to send their views, particularly regarding incentives to encourage lower-emission motoring. The BVRLA and interested members have also formed a working party on the World Lightduty Testing Procedure, together with the SMMT, the Low Carbon Vehicle Partnership and ACFO. u

BVRLA modernises branding Members might have noticed that the BVRLA has refreshed its logo. The association has sent its ‘main contact’ at each member company a version of the logo appropriate to their membership type. Members are requested to update their websites, digital communications and printed material accordingly. u

For further information contact Compliance & Membership Co-ordinator Diane Alexander. Contact Diane Alexander 01494 545720

Budget keeps fuel duty frozen – but it’s not green Philip Hammond’s first Spring Budget included a freeze on fuel duty and a pledge to explore the tax treatment of diesel vehicles, but ignored calls for more environmentally effective car taxes. page 4

Differences emerge on connected car data Vehicle manufacturers have staked a claim to be the ‘gatekeepers’ of all connected vehicle data. page 5

London faces a mobility challenge, says Keaney

The BVRLA has urged policymakers to produce a vision for the way they want car clubs, car rental and other types of mobility service to work in London. page 5

Annual Dinner marks our 50th anniversary

A glittering Annual Dinner celebrates the BVRLA’s half century serving the vehicle rental and leasing industry. page 6

Fleet User Group will drive DVLA improvements The Driver & Vehicle Licensing Agency’s Fleet User Group, including the BVRLA and other trade associations, has started work. page 8

Quarterly Leasing Survey reveals 2016 van surge Members’ business car and van leasing fleet grew by 6.6% year-on-year in the fourth quarter of 2016. page 9


FLEET TECHNOLOGY CONGRESS 2017 Wednesday 5 July 2017

FOR MORE INFORMATION Technology Roadmaps Future powertrains – can they replace diesel? What connected services and strategies are the key OEMs adopting?

Williams F1 Conference Centre, Grove, Oxfordshire

Data How will data be accessed in the future? Best practice under the new General Data Protection Regulation

Changing Business Models How is technology and Big Data is changing the world of insurance and fleet management?


THE BVRLA TEAM Chief Executive Gerry Keaney 01494 545716, Secretary to the Chief Executive Kate McLaren 01494 545709, Management Accountant Bharti Ladwa 01494 545708, Accounts Assistant Melanie Richardson 01494 545722, Director of Communications & External Relations Toby Poston 01494 545700, Research & Insight Manager Phil Garthside 01494 545717, Media Relations & Communications Manager Jamie Fretwell 01494 545710, Marketing & Communications Executive Tamsin Stuczynska 01494 545707, Director of Member Services Nora Leggett 01494 545713, Events Manager Fran Hampson 01494 545703, Learning & Development Professional Duncan McMillan 01494 545719, Member Services Executive Laura Birdsey 01494 545714, Director of Policy & Membership Jay Parmar 01494 545706, Membership Manager Greg Theaker 01494 545705, Compliance & Governance Executive Adam Holt 01494 545718, Compliance & Membership Co-ordinator Diane Alexander 01494 545720, CRM Data Manager Robert Burford 01494 545702, Senior Policy Advisor Patrick Cusworth 01494 545712, Legal & Policy Executive Amanda Brandon 01494 545701, Conciliation Service Manager Sallie Catchpole 01494 545715, Conciliation Service Officers Rick Connors 01494 545711, Stephen Dix 01494 545711,

Comment By Gerry Keaney, BVRLA Chief Executive

Balance to be struck on access to vehicle data The SMMT’s recently published position paper makes interesting reading for our industry. It talks about vehicle manufacturers’ attitudes to connected vehicles and data, and touches on autonomous vehicles, cyber security, connectivity, infrastructure and the future regulatory environment. The BVRLA has a slightly different position to the vehicle manufacturers. You already know that connected vehicles have the potential to reduce costs, emissions and the number of road accidents. The business value lies not only with the connectivity itself, but the enormous volumes of data that it provides – be it data about driving style, vehicle health, usage patterns or location. You can already obtain this information from telematics devices, but, in the era of the connected vehicle, every car, van and lorry will have its own embedded telematics device. This opens up a host

of opportunities for BVRLA members to develop new fleet and driver-focused business models. Unsurprisingly, an argument is brewing over access to vehicle data, with vehicle manufacturers on one side and a coalition of vehicle owners, repairers and insurers on the other. We believe there is a balance to be struck – creating a level playing field while ensuring vehicle manufacturers’ concerns are addressed. There’s more about this on page 5. To help members get up to speed with this technology and its legal implications, we will be running a workshop with KPMG in May, and we’re preparing a seminar on the General Data Protection Regulations. The issues are sure to be addressed at our fourth annual Fleet Technology Congress in July as well. Thank you in advance for supporting us in this work. u

British Vehicle Rental & Leasing Association River Lodge, Badminton Court Amersham, Buckinghamshire HP7 0DD Tel 01494 434747 Fax 01494 434499 Email Web © COPYRIGHT BVRLA 2017 BVRLA News articles may be used copyright free by members provided that an acknowledgement is given.

Honorary Life President Freddie Aldous Chairman Simon Oliphant

Vice Chairman Matt Dyer Honorary Treasurer Brian Back

Sarah Philp 01494 545711,

| March/April 2017



Spring Budget keeps fuel duty frozen but ignores green options Chancellor of the Exchequer Philip Hammond delivered his first Spring Budget to the House of Commons in March. It included a freeze on fuel duty and a pledge to explore the tax treatment of diesel vehicles, but ignored the BVRLA’s calls for a more environmentally effective approach to Company Car Tax and Vehicle Excise Duty (VED). After the Budget, HM Treasury published the Finance Bill. This confirmed changes to VED and tax on salary sacrifice that have since come into effect (on 1 and 6 April respectively). The BVRLA welcomed the Chancellor’s decision to freeze fuel duty for the eighth year in succession, as well as the news that both the VED rates for hauliers and the HGV Road User Levy will remain frozen for another year. A call for evidence will be launched over the summer on plans to update the current HGV Road User Levy, with a greater incentivisation of efficient routes and less-polluting vehicles. However, BVRLA Chief Executive Gerry Keaney said: “Mr Hammond’s first and last Spring Budget was the perfect opportunity to create a fairer, simpler tax system that incentivises the uptake of ultra low emission vehicles. We are

now left with Company Car Tax and VED regimes that do little to support the government’s green agenda or tackle the growing air quality crisis. “At the moment, a 20% taxpayer choosing between a pure electric BMW i3 and a hybrid Mitsubishi Outlander – both of which have similar P11D values and sit in the same tax band – will pay the same company car tax over the next three years. The current regime provides no incentive to choose a pure electric vehicle until 2020. The BVRLA’s call for the government to bring the introduction of the new 2% rate forward from 2020 to 2017 would incentivise drivers to choose cleaner cars now.” In response, the government has said it will aim to address how the tax system could be made fairer and more coherent concerning benefits in kind, with a further consultation planned over the summer. u

Double A rating for 50 years’ service The AA has congratulated the BVRLA for 50 years of serving the rental and leasing industry. The AA’s Steve Wright, Regional Manager – South (pictured, above left) presented a congratulatory plaque to BVRLA Membership Manager Greg Theaker (above right). u

The BVRLA will be responding to the government consultation – contact Senior Policy Advisor Patrick Cusworth for more information.

The AA visits rental members as part of the BVRLA’s audit programme to advise and support business operations and compliance. For more information, or to book a visit, contact Compliance & Governance Executive Adam Holt.

Contact Patrick Cusworth 01494 545712

Contact Adam Holt 01494 545718

BVRLA urges DfT to test vans sooner The BVRLA has submitted a detailed response to the Department for Transport’s consultation on the future of the MOT, urging the government to reconsider the frequency of tests for light commercial vehicles. The BVRLA supported the government’s proposal to extend the period for the 4

first MOT for new cars from three to four years, but opposed the same extension for class 7 vans (those weighing 3,0003,500kg). The association recommended that the date of the first MOT test for such vehicles should be cut to one year after first registration, in order to address any potential safety considerations.

The BVRLA also opposed a proposal to add the cost of van enforcement to MOT charges rather than general taxation. It called for transparency in how those revenues are spent, if they are introduced. The BVRLA has since met with the Department for Transport to discuss the proposals, and will continue to engage with it after the consultation period. u March/April 2017 |


Differences emerge on connected cars and vehicle data access Vehicle manufacturers have staked a claim to be the ‘gatekeepers’ of all connected vehicle data. The position is set out in a recent paper from the SMMT endorsing a new technical platform for supplying vehiclegenerated data. The manufacturers’ representative trade body claims the system can send data securely, safely and in a non-discriminatory manner. Referred to as the ‘Extended Vehicle’, it sees data relayed to a server maintained by the manufacturer. Data can then be transferred to a third-party or shared with a neutral system that consolidates data feeds from a number of manufacturers. The SMMT paper also refers to fleet sector requirements and obligations: › Personal data should only ever be

used or shared with the express and prior consent of the vehicle user, not the registered keeper.

› The primary user of a connected

vehicle (who registers for a connected service or agrees to terms and conditions) must be at the heart of any data consent process.

› Vehicle manufacturers DO NOT

have an obligation to provide vehicle data to registered keepers. Where data

is shared, it will be subject to a ‘B2B agreement’. › It is neither feasible nor reasonable for

vehicle makers to test and approve all third-party devices and services.

The BVRLA is concerned that the Extended Vehicle platform would prevent fleets and vehicle owners from installing or using third-party apps or interfaces, such as telematics hardware. It believes the system would also give vehicle manufacturers preferential access to data and stifle innovation. Through Leaseurope, the BVRLA is working with the Coalition for Interoperable Data Access, which includes trade associations representing the insurance sector, motorists, independent repairers and garage equipment manufacturers. The coalition is calling for an in-vehicle Open Telematics Platform to provide vehicle-generated data free of charge via on-board diagnostics. u To contribute to the BVRLA’s work on this issue, contact Senior Policy Advisor Patrick Cusworth. Contact Patrick Cusworth 01494 545712

GDPR: expert advice This June, the BVRLA will host a seminar on the upcoming General Data Protection Regulations, which will be introduced in May 2018. The association has arranged the seminar in Nottingham on 15 June to explain how GDPR differs from current requirements, its legal implications, and how best to prepare for and comply with it. There will | March/April 2017

also be a panel discussion, giving attendees the opportunity to question experts. u To attend, contact Learning & Development Professional Duncan McMillan. Contact Duncan McMillan 01494 545719

London faces a mobility challenge, says Keaney The BVRLA has urged policymakers to produce a vision for the way they want car clubs, car rental and other types of mobility service to work in London. This was one of the key messages delivered at a recent London Mobility Forum held at London’s City Hall. The event – organised by the BVRLA, DriveNow, BMW, Zipcar and the IPPR think tank – was attended by more than 150 policymakers and representatives from the transport and environmental communities. The BVRLA hosted a panel session on the car club sector and contributed to a report published by the IPPR (Crossroads – Choosing a future for London’s transport in the Digital Age). Speaking at the event, BVRLA Chief Executive Gerry Keaney said: “World cities that compete with London for talent are racing to incorporate new technologies and attitudes to transport. When it comes to car clubs, London is in danger of being left behind. “BVRLA members want to work in partnership with London authorities to fulfil this potential. The decisions made by the Mayor and TfL in this term will decide whether London becomes an exemplar for intelligent, sustainable transport, or a graveyard for innovative mobility services.” The BVRLA and a group of car club and car rental members have already met with the authors of the London Mayor’s Transport Strategy, in a bid to ensure that the sector is properly represented. The draft strategy is due to be published in late Spring and go out for consultation for 12 weeks. u The Crossroads report can be downloaded from the IPPR website: 5


Annual Dinner celebrates 50th anniversary in style At a glittering Annual Dinner to mark its 50th anniversary year, the BVRLA recognised the contributions of outstanding performers in the vehicle rental and leasing industry. Awards were presented to several worthy winners at the March event, with Christopher Hume of Arnold Clark Car & Van Rental picking up the Certificate for Rental Operator Skills and Jonathan Ellis of Volkswagen Financial Services being named Fleet Consultant of the Year.

The event took place at the London Hilton on Park Lane in March and saw more than 900 guests enjoy a wonderful evening of food and drink. Entertainment was provided by acclaimed standup comedian Marcus Brigstocke and corporate imposter Graham Davies.

Three more names were also added to the BVRLA’s Industry Heroes roll of honour: Ashley D’Alanno of Licensed Carriage Hire, Janine Lemon of LeasePlan UK and Jennifer Thomas of ALD Automotive.

Guests at the event raised £10,491 for automotive industry charity Ben. Such was the success of the event that next year’s Annual Dinner has already been booked at the same venue for 1 March 2018.


The BVRLA would like to thank all guests for attending and acknowledges the sponsors of the event: Enterprise RentA-Car, Honda, Lombard, MS Automotive (London) Ltd and Vehicle Rental Services. u To register your interest in attending the 2018 Annual Dinner, contact Events Manager Fran Hampson. Contact Fran Hampson 01494 545703 March/April 2017 |

The BVRLA’s five dinner night award winners: Jonathan Ellis (left), Janine Lemon , Jennifer Thomas, Ashley D’Alanno and Christopher Hume

Chairman : Simon Oliphant

| March/April 2017

Speaker: Graham Davies

Comic: Marcus Brigstocke

Chief Executive: Gerry Keaney



Fleet User Group will drive DVLA improvements The first meeting of the Driver & Vehicle Licensing Agency’s Fleet User Group took place on 30 March, with attendees from the BVRLA and three other trade associations.

Notifications (SORNs) and bulk Vehicle Excise Duty (VED) refunds. The next steps are for the DVLA to produce a list of key areas for development and for the group to contribute a priority rating to these, along with a cost benefit analysis. BVRLA members will be able to attend future meetings. u

Suggested by the BVRLA, the Fleet User Group also contains representatives of the Freight Transport Association, Road Haulage Association and ACFO. It will help drive changes to some of the DVLA’s existing fleet products, to encourage take up and to develop new services.

To participate, contact Legal & Policy Executive Amanda Brandon.

At the first meeting, the DVLA gave an overview of its products and services for fleets and some planned developments, including bulk Statutory Off Road

Contact Amanda Brandon 01494 545701

Fair Wear & Tear: clear message will aid rentals Last year, a working party made up of BVRLA members and ACFO representatives met to discuss the reasons customers complain at the end of lease – this was a precursor to the review of the BVRLA’s fair wear and tear standards for LCVs and minibuses. The new guidelines will be published later this year. The working party said that end of lease charges are one of the reasons businesses don’t lease or rent vehicles. Either they have had their ‘fingers burnt’ in the past or they fear being charged with unscheduled costs at the end of the lease period. They suggested that BVRLA members do more to explain to customers how return standards can be satisfied. Some members allow their customers to repair or replace damaged items, other members will repair/replace on customers’ behalf and apply a matrix 8

to calculate the damage charge. Other BVRLA members operate a profit share based on the residual value calculation. Whatever policy the BVRLA member adopts, customers must be fully informed about what to expect. The working party suggested members support fleet customers more during the rental or lease, including collaborating about looking after the vehicle in-life. Best practice is to put Fair Wear & Tear booklets in vehicles and/or give customers access to an online version. u

Road traffic offences: let’s change the law The BVRLA is formulating a campaign to improve road traffic offence legislation for rental and leasing companies. Current laws are complex and vary according to the offence, or whether the notice is issued by a private parking company or local authority. The association believes consistency is needed and will be calling on the government to bring in a single legislative act allowing rental and leasing companies to transfer liability for all offences and notices. The BVRLA will also be calling for a review of the evidence that rental and leasing companies are required to supply. It is keen to see electronic transfer of liability become the norm for all authorities and private parking companies, and to end the need to send hire or lease agreements. u

For more information, contact Member Services Executive Laura Birdsey.

The BVRLA is forming a working group to take the campaign forward. Members who would like to be involved should contact Legal & Policy Executive Amanda Brandon.

Contact Laura Birdsey 01494 545714

Contact Amanda Brandon 01494 545701

Fair Wear & Tear Guides can be ordered via the BVRLA website:

March/April 2017 |


Quarterly Leasing Survey shows strong surge in van numbers The BVRLA’s latest Quarterly Leasing Survey has found that members’ business car and van leasing fleet (business contract hire and finance lease cars and vans) grew by 6.6% year-on-year in the fourth quarter of 2016. This comprised 3.6% growth in the number of cars, and a 16.2% increase in the number of vans.

car ownership schemes, hire purchase and salary sacrifice. In Q4 2016, the business fleet leasing sector represented almost 70% of the BVRLA car fleet, compared with 75% in Q4 2015. The proportion of diesel cars in the total fleet continued to decline, and stood at 76% in Q4 2016, compared to 80% a year earlier. The diesel proportion of cars newly registered also fell, from 74% in Q4 2015 to 68% in Q4 2016. The long-term growth in demand for plug-in hybrids continued, representing 4.5% of the total BVRLA fleet and 5.6% of new deliveries.

When it comes to the total car leasing fleet (including personal contract hire, hire purchase, contract purchase, personal contract purchase, employee car ownership schemes and salary sacrifice products), members responding to the survey reported that this expanded much faster than the business car fleet, at 12% year-on-year.

The survey also found that the average lease car added to a member’s fleet in 2016 emitted just 110.8g/km CO2 – more than 7% less than the average new car registered in 2016. u

Of note is that personal contract hire contributed 49% of this growth, and business fleet leasing (contract hire and finance lease) another 25%. The remainder of the growth came from personal contract purchase, employee

Members can read the full Q4 leasing report when signed in to the website:

Euro 6 rentals rise as hybrid registrations fall Findings from the latest BVRLA Rental Operator Survey have shown that the number of Euro 6 compliant vehicles on members’ fleets is increasing. Some 89% of rental cars were Euro 6 compliant in 2016, up from 22% in 2015. One in five vans is Euro 6 compliant – up from 18% in 2016. These changes are to be expected, as all new cars registered from 1 September | March/April 2017

2015 and all new vans registered from 1 September 2016 had to be Euro 6 compliant. Rental cars are replaced every eight months, on average, and rental vans every 19 months. Euro 5 11%

Rental Cars on Fleet in 2016 Euro 6 89%

The survey also found that the number of hybrid vehicles on the rental fleet fell in 2016. This is primarily due to manufacturers increasing the prices of their hybrid vehicles, and the realigned Plug-in Car Grant effectively reducing the fiscal incentive available from the government. u

Brokers’ fleet size up 26% The BVRLA’s Leasing Broker Survey for the second half of 2016 shows sustained year on year growth. Data submitted by seven funders indicate that there are 261,653 vehicles in BVRLA members’ fleets – up 53,647 on 2015 (a 26% rise). There were 110,813 new contracts in 2016, compared with 93,500 in 2015, making a year on year increase of around 17,000 vehicles. u To participate in future surveys, contact Research & Insight Manager Phil Garthside. Contact Phil Garthside 01494 545717

Tech Congress: the key issues The BVRLA’s fourth Fleet Technology Congress will take place at the Williams F1 Conference Centre in Oxfordshire, on Wednesday 5 July. The event – sponsored by Geotab – provides a day of expert analysis and debate. Following a keynote address by BVRLA Chief Executive Gerry Keaney, delegates will hear from a range of speakers on three key topics: › Technology Roadmaps: Future

powertrains – can they replace diesel? What connected services and strategies are the key OEMs adopting?

› Data: How will data be accessed in

the future? Best practice under the new General Data Protection Regulation.

› Changing Business Models: How are

technology and Big Data changing insurance and fleet management? u

Contact Events Manager Fran Hampson. Contact Fran Hampson 01494 545703 9


Are your vehicles off to France? Then get your stickers ready In preparation for the fastapproaching holiday season, the BVRLA is urging members to ensure that customers are informed about the requirements for travelling abroad in a hire or lease vehicle. This year, customers visiting France will not only require a VE103 certificate (see right), but must also display a ‘Crit’Air’ sticker if they take vehicles into Paris, Lyon or Grenoble. These cities have new low emission zones, so drivers need a sticker showing the Euro emissions standard of their vehicle. Failure to display one will result in a fine of between €68 and €135.

The responsibility for obtaining the sticker is that of the driver, although BVRLA members may wish to arrange this for their customers. Crit’Air stickers cost €3.70, plus postage, and can be purchased online at www.certificat-air. in advance of travel. According to the website, delivery takes up to 30 days, although the BVRLA is pushing for stickers to be available at ports and service stations. The BVRLA recommends that rental members obtain the stickers for a selection of vehicle types. The stickers don’t have an expiration date, so can be kept in vehicles until disposal. u

Webinars for convenient customer service training April sees the launch of the BVRLA’s latest training initiative: the Customer Service Webinar Programme, designed by Grosvenor Training Services. Karen Morton, a Learning and Development Specialist at Grosvenor, designed the programme specifically for daily rental members of the BVRLA, (particularly small to medium-sized operators). The aim of the programme is to provide manageable training for organisations that don’t have the time or budget to invest in outsourced training. Sending staff away for training can be a costly investment. With this in mind, the webinar approach allows for staff to be trained at their place of work through a series of four sessions on customer service skills. 10

Don’t forget the VE103! Vehicle on Hire Certificates are required for all vehicles travelling in Europe. The VE103 is the only legally acceptable alternative for the V5C vehicle registration document, providing the hirer with proof of the vehicle owner’s permission to take the vehicle out of the country. The BVRLA provides a bespoke VE103 service – the VE103B – that includes document management, scanning and retrieval to meet annual DVLA audit standards. Order forms can be downloaded from the BVRLA website: For further information, or to buy VE103B certificates, contact Member Services Executive Laura Birdsey. Contact Laura Birdsey 01494 545714

E-Learning for leasing brokers

Morton (pictured left) believes the programme adds real value for members. She said: “This approach to training enables the learning to be received in manageable chunks, followed by practice in the work environment, with additional coaching from managers and an approved trainer from the BVRLA. This collaborative approach supports internal training processes and reinforces the employees’ learning journey in a cost-effective and efficient way.” u

Support for Leasing Broker members is increasing with the development of an ‘E-Learning’ platform.

For further information, contact Learning & Development Professional Duncan McMillan.

For further information, contact Learning & Development Professional Duncan McMillan.

Contact Duncan McMillan 01494 545719

Contact Duncan McMillan 01494 545719

The goal is for members to have access to online learning materials addressing their funder, Financial Conduct Authority and BVRLA Code of Conduct competency requirements. The courses will be certificated, providing key evidence of training. The system will also allow funders to host bespoke training for members. The service, to be launched this Summer, will be available for an annual subscription fee. u

March/April 2017 |


New Members Rental

Harrison Leasing UK (Southport) Holden Motors (Norwich) Melling Commercial (Lancashire) Downeys Cars (NI) (Newtownards) Argosy (Andover)

Rental Broker

Compello Automotive (Leicester)

Leasing Broker

The BVRLA is celebrating 50 years of Skipton Self Drive (Skipton) representing the rental and leasing Quorum Fleet Solutions (Billingham) industry with an exciting year of Acorn Money (Darlington) commemorative events. Troman Finance (Dorking) Hosted by BVRLA Chief Executive Gerry Keaney, these regional meetings Leasing & Fleet Management will provide excellent opportunities to All Road Vehicle Rental (County Tyrone) celebrate the work of the association and to network with BVRLA members.

Associate ABN AMRO Lease UK


ABN AMRO Bank is one of the largest lenders to the contract hire sector in the Netherlands. ABN AMRO Lease UK funds car and commercial vehicle fleets for UK businesses that turn over more than £15m. Its typical facility is between £5m and £50m, and the company works both directly and through specialist partner companies.

Clarity is a full service, integrated marketing agency with a 45-strong team, and offices in Milton Keynes, Seattle and Dubai. Whether it’s brand strategy or events –and everything in between – the company has been delivering beautifully effective solutions for many leading brands for more than 10 years.

Training Professional Fleet Consultant Development Programme 3-4 May & 28-29 June The Beeches, Bournville This four-day course – split into two modules – is provided by the Institute of Car Fleet Management (ICFM). It provides insights into customer needs, enabling executives to sell fleet solutions more effectively. GDPR Seminar 15 June East Midlands Conference Centre, Nottingham This one-day seminar is suitable for all BVRLA members. Expert speakers will provide insight into the impending General Data Protection Regulation changes. Lunch will be provided.

Selling Contract Hire 21-22 June Chesham, Bucks Aimed squarely at sales professionals and their managers in the leasing and fleet management sectors, this two-day course provides valuable knowledge and skills enhancement in an interactive format. BVRLA Fair Wear and Tear training 28 June 2017 Sutton Coldfield This industry-specific programme provides a working knowledge of the BVRLA’s fair wear and tear standards. It promotes industry guidelines and best practice, with classroom training and practical exercises.

To book places or find out more about BVRLA training, contact Learning & Development Professional Duncan McMillan: 01494 545719, | March/April 2017


They will take place at the following times and places: › 26 June

Sutton Coldfield

› 27 June


› 29 June


› 11 July

Thame, Oxfordshire

Keep an eye on the BVRLA website and Weekly Update emails for further information, or contact Events Manager Fran Hampson (details below). Quite apart from the special 50th anniversary events, the BVRLA is maintaining its usual full programme of social, networking and educational activities: BVRLA Broker 200 Kart Race 25 May Whilton Mill, Northants Technical & Operational Management Forum 8 June (Venue to be confirmed) Residual Value & Remarketing Forum 13 June BCA, Birmingham BVRLA Fleet Technology Congress 5 July Williams F1 Conference Centre Contact BVRLA Events Manager Fran Hampson: 01494 545703 Full details of all BVRLA events can be found online: 11

DRIVE the future of Leasing, Fleet Management and Mobility Solutions

Power your business with DRIVE


SOFTWARE SOLUTIONS Premier House Argyle Way Stevenage Herts SG1 2AD Phone: +44 (0)1438 317731

BVRLA News, March/April 2017  

The newsletter of the British Vehicle Rental and Leasing Association (BVRLA) for March/April 2017.

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