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August/September 2017

www.bvrla.co.uk

The bimonthly newsletter of the British Vehicle Rental & Leasing Association

Fleets will deliver improved air quality The government has unveiled more details about its long and short-term vision for tackling air quality in the UK. It wants to see an end to the sale of conventional petrol and diesel cars by 2040. In the meantime, it has given dozens of English cities just seven months to come up with their own plans for tackling air quality in their area. It believes that charge-based Clean Air Zones are the most cost-effective tactic for addressing the issue, but is giving authorities the opportunity to come up with alternative measures if they can demonstrate that they are as effective and no more expensive to introduce.

The government is also considering some national actions, including a targeted vehicle scrappage or retrofit scheme, providing subsidised car club membership, and providing a range of Clean Air Zone exemptions or discounts. It has said that these measures will be funded through revisions to the tax treatment of new diesel cars, which will be announced in this year’s Autumn Statement. The BVRLA is already engaging with a wide range of senior policymakers, pressing them

on the need for a consistent approach to local Clean Air Zones that includes emissions standard requirements, signage, enforcement and penalties for non-compliance. The association has surveyed a range of members on their views and commissioned new research to help inform the government’s understanding of the fleet sector and how a ‘transition’ away from diesel powertrains should best be managed. On a local authority level, the BVRLA is planning a set of regional air quality roundtables in conjunction with fleet operators’ organisation ACFO, Energy Saving Trust and Fleet News. These will be held in Birmingham, Derby, Leeds, Nottingham and Southampton, the cities mandated with setting up Clean Air Zones by the end of 2019. The roundtables will bring together local fleets, vehicle rental and leasing companies, and businesses policymakers to discuss air quality. “The BVRLA and its members will play a critical role in addressing the issue of air quality,” said the association’s Chief Executive, Gerry Keaney. “On a local level, our members will be able to provide the 100% Clean Air Zone-compliant vehicles and advice that will ensure the impact on people and businesses is minimised. “On a national level, we will continue to call for a rational, evidence-based approach in our move to an ultra-low emission road transport environment,” added Keaney. “We are at least a decade away from zeroemission vehicles becoming a cost and operationally effective alternative for most road users. This transition must be managed so fleets can still operate and are not punished for previous decisions.” u

Change brings opportunities

Chief Executive Gerry Keaney sets out the challenges the automotive industry faces – from Brexit to technological and regulatory change. page 3

Data-sharing: what’s in it for me?

Our Fleet Technology Survey found that drivers have little desire to share data unless it helps with early identification of faults or safety issues. page 4

Cyber security in the automotive industry

As the automotive industry becomes increasingly driven by electronics and software, cyber security becomes a greater concern. page 5

GDPR: Get ready. Get set The new General Data Protection Regulation comes into effect next May – the biggest overhaul of data protection for 20 years. page 6

Motor Finance Taskforce update

The results of the Financial Conduct Authority’s research into creditworthiness and affordability in the consumer credit market are in. page 7

Review of BVRLA Fleet Technology Congress

Our fourth Fleet Technology Congress attracted more than 160 delegates to the Williams F1 Conference Centre in Oxfordshire. page 8

• PROMOTING RESPONSIBLE ROAD TRANSPORT SINCE 1967 •


CONTACT THE BVRLA TEAM Chief Executive Gerry Keaney 01494 545716, gerry@bvrla.co.uk Secretary to the Chief Executive Kate McLaren 01494 545709, kate@bvrla.co.uk Management Accountant Bharti Ladwa 01494 545708, bharti@bvrla.co.uk Accounts Assistant Melanie Richardson 01494 545722, melanie@bvrla.co.uk Director of Communications & External Relations Toby Poston 01494 545700, toby@bvrla.co.uk Research & Insight Manager Phil Garthside 01494 545717, phil@bvrla.co.uk Media Relations & Communications Manager Andrea Davies 01494 545710, andrea@bvrla.co.uk Marketing & Communications Executive Tamsin Stuczynska 01494 545707, tamsin@bvrla.co.uk Director of Member Services Nora Leggett 01494 545713, nora@bvrla.co.uk Events Manager Fran Hampson 01494 545703, fran@bvrla.co.uk Learning & Development Professional Duncan McMillan 01494 545719, duncan@bvrla.co.uk Member Services Executive Laura Birdsey 01494 545714, laura@bvrla.co.uk Director of Policy & Membership Jay Parmar 01494 545706, jay@bvrla.co.uk Membership Manager Greg Theaker 01494 545705, greg@bvrla.co.uk Compliance & Governance Executive Adam Holt 01494 545718, adam@bvrla.co.uk Compliance & Membership Co-ordinator Diane Alexander 01494 545720, diane@bvrla.co.uk CRM Data Manager Robert Burford 01494 545702, robert@bvrla.co.uk Senior Policy Advisor Patrick Cusworth 01494 545712, patrick@bvrla.co.uk Legal & Policy Executive Amanda Brandon 01494 545701, amanda@bvrla.co.uk Conciliation Service Manager Sallie Catchpole 01494 545715, sallie@bvrla.co.uk Conciliation Service Officers Rick Connors 01494 545711, rick@bvrla.co.uk Stephen Dix 01494 545711, stephen@bvrla.co.uk

Gerry’s note: Change and challenge bring opportunity and optimism The automotive industry is facing many challenges right now. We have the uncertainty of Brexit and are working in an ever-changing legislative and regulatory environment. At the same time, we are handling the impact of technological change as we transform from an industry that manages mechanical assets to one being driven increasingly by software and services. Many of the challenges our sector faces will also bring opportunities. This is why data and connected vehicles are areas of focus for the BVRLA. Connected vehicle services and data are already rewriting business models across the industry, impacting the way we deal with customers and the skill-sets we employ. We see a new, unregulated environment which, as is evident in the findings from our Fleet Technology Survey (page 9), will continue to cause uncertainty and concern about the roles and responsibilities played by different parts of the supply chain. BVRLA members are experts at using detailed

fleet information to deliver added value – by cutting emissions, reducing costs and helping to prevent accidents. The arrival of lots more data will provide another chance for them to do that. The regulatory and economic uncertainty surrounding Brexit and the government’s air quality strategy presents a similar opportunity. Both these areas involve transitions, away from the European Union and away from diesel vehicles. The BVRLA’s role is to try and ensure that politicians manage these transitions as smoothly as possible. If they are given a clear roadmap and a realistic timetable, we know that our members will do the rest, guiding their millions of customers into a new era of cleaner, safer and more cost-efficient road transport. I hope you are up for the challenge. The BVRLA certainly is! u

Gerry Keaney, BVRLA Chief Executive

British Vehicle Rental & Leasing Association River Lodge, Badminton Court Amersham, Buckinghamshire HP7 0DD Tel 01494 434747 Fax 01494 434499 Email info@bvrla.co.uk Web www.bvrla.co.uk © COPYRIGHT BVRLA 2017 BVRLA News articles may be used copyright free by members provided that an acknowledgement is given.

Honorary Life President Freddie Aldous Chairman Matt Dyer

Vice Chairman Simon Oliphant Honorary Treasurer Brian Back

Sarah Philp 01494 545711, sarah@bvrla.co.uk

| August/September 2017

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NEW MEMBERS

Welcome to the BVRLA family Since the previous edition of BVRLA News was published, the association has welcomed eight Corporate Members, eight Leasing Broker Members and one Associate Member.

Corporate Members

Leasing Broker Members

BLVH

Farnham

AutoLyne

Clancy Plant

Harefield

Dreamlease

Empire Luxury

Rochdale

Egg Fleet Services

Envirovan

Basildon

Fleet Hub

Bristol High Wycombe Maidstone Brighton

Giants Car Club

London

Regal (South)

Chatham

Mathers Motor Company Barnoldswick

The Car Sales Company (UK) Colchester

Mick George Vehicle Leasing Huntingdon

Zaviz International

Quality Vehicle Contracts Southborough

Wrexham

Lease Profiles

BVRLA members buy nearly half of all new vehicles sold in the UK, supporting around 317,000 jobs and contributing nearly £25bn to the economy each year

Associate Member

Maidstone

ContractHireAndLeasing.com

Established in 2000, contracthireandleasing.com hosts millions of personal and business leasing offers from main dealers and independent brokers. It attracts almost 7 million visitors per year and delivers over 22,000 quality enquiries per month for its advertisers. contracthireandleasing.com

BVRLA members operate a combined fleet of around 4.8 million cars, vans and trucks

DATA & CONNECTED VEHICLES

Data monitoring: employers must act with care With the growing use of telematics in vehicles, employers can monitor geographic and behavioural movements of their employees and we know from our recent Fleet Technology Survey (page 9) that although drivers are happy to share vehicle data relating to diagnostics or warranty and fault alerts, they are less happy to share personal data relating to how they drive or where they drive. Employers considering vehicle monitoring should understand that, in principle, it is intrusive to monitor employees. There should be an appreciation that employees have a legitimate expectation to have a degree of privacy at work and be able to keep their private lives private. Employers 4

looking to embark on monitoring should always make employees aware of the nature, extent and reason for monitoring – unless of course in exceptions where covert monitoring is justified. Employers should be clear about the purpose of monitoring and should be satisfied that the monitoring arrangement is justified by real benefits which can be delivered. They should also be mindful of potential risks, which include damaging relationships with both employees and trade unions, and the risk of data breach. Regardless of the purpose for monitoring, it is important that employers conduct an impact assessment in advance, and comply with human rights and data protection

legislation. As employers, we have a duty of care to protect our employees and this extends to all areas of responsibility, including protecting their data. Ultimately, employees are individuals and have the rights of any ‘data subject’ under the current Data Protection Act and will have further rights under the forthcoming General Data Protection Regulation. It is important that employers adhere to their data protection obligations regardless of whose personal data it is. Employers should have appropriate processes in place to avoid any type of security breach, such as accidental destruction of personal data or unauthorised disclosure of personal data. u August/September 2017 |


SECURITY

Cyber security in the automotive industry

The key principles of vehicle cyber security for connected and automotive vehicles

As the automotive industry continues to transition from a sector driven by mechanics to one driven by electronics and software, the issue of cyber security will become an increasing concern.

software, network outage or disruption of power supply, and even interception or hijacking.

Principle 1 Organisational security is owned, governed and promoted at board level.

Cyber security is potentially an area of huge vulnerability for the automotive industry if we do not take steps to be properly protected, so we expect to see an increase in the employment of tech-savvy cyber security professionals throughout the supply chain. Data protection is crucial not only for individuals and organisations, but also for the industry and the wider UK economy.

Principle 2 Security risks are assessed and managed appropriately and proportionately, including those specific to the supply chain.

The BVRLA welcomed the Department for Transport’s recent publication of a set of principles to ensure that a tough approach is taken to cyber security throughout the automotive industry. As connected and autonomous vehicles become more prevalent on our roads, it will be crucial for manufacturers to consider security requirements in a vehicle’s design – and it will be equally important to protect our infrastructure. The main cyber security threats to connected and automotive vehicles include loss of control, loss of data, leaking or sharing of data, denial of service or malicious manipulation of

Transport Minister Lord Callanan said: “Risks of people hacking into the technology might be low, but we must make sure the public is protected… Our key principles give advice on what organisations should do, from the board level down, as well as technical design and development considerations.” u

Vehicle terrorism: industry tries to reduce the threat In the aftermath of the Barcelona attack, where terrorists used a rental vehicle to mow down innocent people, the question is being asked about what the vehicle rental industry can do to help prevent these atrocities. The BVRLA spoke on behalf of the industry to SKY News, BBC News 24, Radio Five Live, The Sunday Times, The Sunday Telegraph, The Guardian and numerous other media outlets to explain what is being done across the sector. The association explained that the industry is committed to working with law enforcement agencies and government to try and come up with an effective way of sharing data and | August/September 2017

enabling cross-referencing of customer data with counter terrorism watch lists – as happens in the airline industry. The government issued a statement saying: “The Department for Transport is also working with the police and the vehicle rental industry to explore what more can be done to prevent the malicious use of hire vehicles. This includes looking at what more rental companies could do before an individual can hire a vehicle.” u Members can find the latest advice on the ‘Rental Vehicles and Terrorism’ page of the BVRLA website. To find out more about this area of work contact Director of Member Services Nora Leggett.

Principle 3 Organisations need product aftercare and incident response to ensure systems are secure over their lifetime. Principle 4 All organisations, including sub-contractors, suppliers and potential third parties, work together to enhance the security of the system. Principle 5 Systems are designed using a defencein-depth approach. Principle 6 The security of all software is managed throughout its lifetime. Principle 7 The storage and transmission of data is secure and can be controlled. Principle 8 The system is designed to be resilient to attacks and respond appropriately when its defences or sensors fail.

RISC

The BVRLA’s RISC database contains details of over 7,000 individuals and companies identified as a potential risk, based on previous experience. The data, which is collated and used by BVRLA members, is free and provides information to assist them when making customer qualification decisions. To register, visit www.risconline.com For further information, contact BVRLA Member Services Executive Laura Birdsey. 5


REGULATION & COMPLIANCE

GDPR: Get ready. Get set… The new General Data Protection Regulation (GDPR) comes into effect on 25 May 2018, marking the biggest overhaul of data protection since the introduction of the current Data Protection Act (DPA) in 1998. Seen as more of an evolution than a revolution, GDPR is effectively a more detailed and robust version of the current regulation, placing greater emphasis on the rights of individuals and imposing tougher penalties on organisations that fall short of meeting their data protection obligations. Those found to be in breach of the new rules could face fines of 2% of annual turnover or 4% of annual worldwide turnover for more severe infringements. The GDPR applies to data processing carried out by organisations operating within the EU as well as those outside the EU that offer goods or services to individuals in the EU. The government has confirmed that the UK’s decision to leave the EU will not affect the commencement of the GDPR so businesses should not let the prospect of Brexit delay preparations. 6

The BVRLA’s recently published Fleet Technology Survey revealed that around half of members and fleet managers felt ready for GDPR. 54% said their company was clear about its responsibilities under GDPR and 52% said their company had a clear strategy regarding its collection and use of driver and vehicle data. To be adequately prepared for the new rules, some operators may need to completely overhaul their data management processes. The BVRLA is calling upon the industry to act now to identify gaps and review their current ways of working, liaising with others in the supply chain to get suitable processes in place. This is likely to place a significant burden on many fleet operators over the coming months as dedicated time and resource will be required to get everything in order before the new rules set in. The BVRLA is providing a number of tools to support members in preparation for the new rules. The association’s recent GDPR seminar was well attended and other tools and guidance are being provided, including e-learning modules, YouTube films and factsheets.

Some key differences

Under GDPR, there will be more emphasis on the rights of individuals, both in terms of the consent they must provide and their right to access their own data. Should an individual ever make a claim, the burden of proof will fall on the organisation so it will be essential for fleet operators to keep audit trails to evidence that specific and unambiguous consent was freely given. This should be in the form of a statement or an affirmative action. It will no longer be acceptable to gain consent via passive ‘pre-ticked’ boxes and inaction. Another area of change is that the new rules place emphasis on shared responsibility, making everybody who handles and processes data liable, not just data controllers. Everybody in the supply chain will need to understand their obligations to ensure compliance and this is going to require a change in mindset as people across the industry have different views on who they think is liable for data. This was reflected in the BVRLA’s study which shows that 36% of members and 41% of fleet managers agreed that everybody had responsibility for data protection. The rest placed the responsibility at the door of either the lease company, manufacturer or fleet manager. There is clearly a big job to do to ensure compliance across the industry. u Visit www.bvrla.co.uk/videos to access the GDPR films on YouTube or contact BVRLA Learning & Development Professional Duncan McMillan to find out more about other resources. August/September 2017 |


REGULATION & COMPLIANCE

Motor Finance Taskforce update In June 2017, the BVRLA established a Motor Finance Taskforce with the intention of developing a proactive industry response to the Financial Conduct Authority’s (FCA) exploratory work around motor finance. One of its aims is to develop an improvement programme offering a clear differentiator to the membership. The Taskforce, initially comprising Leasing Broker Members, is now expanding to include Corporate Members engaged in leasing, who also have a vested interest in this area.

Between February and April 2016, the FCA carried out some quantitative research assessing creditworthiness and affordability in the consumer credit market, interviewing 70 firms from across 12 sectors. Motor finance providers accounted for 30% of all firms being interviewed (21 firms in total). On 31 July 2017, the FCA published findings from the research which centred on policies and procedures regarding affordability checks and decision making. Although the FCA acknowledged that the sample size was ‘small and may not

be representative of the market’, there were some alarming revelations, including that 10% of firms offering motor finance claim to ‘never’ take the applicant’s income into account and only 43% consider an applicant’s expenditure. Members have an opportunity to stand apart from non-members by becoming early adopters of a consistent set of guidelines, policies and procedures produced by the BVRLA to help ensure responsible lending and to facilitate responsible borrowing. As part of this work, BVRLA members are encouraged to embrace a culture of continuous improvement, monitoring outcomes and making changes where required to improve the customer experience. The BVRLA will support members by developing a toolkit to proactively address the FCA’s concerns. This will deliver against the recommendations made by the Taskforce. u To find out more about the work of the BVRLA’s Motor Finance Taskforce, or to request to join the group, contact Legal & Policy Executive Amanda Brandon.

Leasing Broker Inspection Programme Numbers

Over 200 inspection visits have taken place so far this year, each followed up with an advisory report to help make any required improvements.

Trends

The following have been identified as common areas of concern: › Not having clear, easy-to-find website

links to important information, such as terms and conditions and complaints procedures.

› Not having a complaints procedure

in place.

| August/September 2017

› Not promoting the complaints

procedure clearly and transparently on company websites.

› Not promoting the BVRLA Conciliation

Service as a dispute resolution service for use when complaints fail to be resolved directly.

› Not maintaining a staff training log

that is reviewed and completed on a regular basis. u

To find out more about the BVRLA Inspection Programme contact Compliance & Governance Executive Adam Holt.

Change of inspectors CCAS inspector Depinder Lal is leaving to take up a new career opportunity and the BVRLA would like to thank him for his service to members, many of whom he has helped with their compliance needs. We welcome Vicky Coultas, who will carry out inspections of our Leasing Broker members in the north. Tony Zammit will continue to carry out visits in the south. 7


DATA & CONNECTED VEHICLES

This was a first-class event and very informative DAVE TANNER, LEX AUTOLEASE

The BVRLA hosted its fourth annual Fleet Technology Congress in July with more than 160 delegates in attendance at the Williams F1 Conference Centre in Oxfordshire. The BVRLA unveiled results from the latest Fleet Technology Survey and delegates heard from a wide range of industry specialists sharing insights and views on a variety of subjects relating to data, connected vehicles and how technology is impacting our industry. Almost a third of attendees completed an online feedback survey, all of whom said that the event had fulfilled expectations. Two-thirds of respondents attended the event to assist with developing their own company strategy and half attended the event to aid professional development. 94% said they would attend next year. u

2017 was the best ever Fleet Technology Congress, with a great speaker line-up. One of the most interesting conferences in the industry due to the breadth and depth of information provided

Fleet Technology Congress 2017 delivered high-quality content and speakers in fantastic surroundings PAUL DAVIES, AUDATEX

Excellent day, good content and great speakers MICHAEL THAKE, CLM FLEET MANAGEMENT

I found the event very enjoyable and informative and has given me some great insights to take away and use in our business SHARON TAYLOR, GET MOTORING UK

TOM USHER, EUROPCAR

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August/September 2017 |


RESEARCH & INSIGHT

Fleet Tech Survey: whose data is it? The latest BVRLA Fleet Technology Survey highlighted a lack of certainty about who was responsible for controlling, securing and cleansing data. In contrast, the message was clear when it came to views on data access and data sharing. Around 70% of BVRLA members and fleet managers believe that vehicle manufacturers have an obligation to provide vehicle data, with 86% saying that they should not have to pay for it. 79% of respondents said they were concerned that vehicle manufacturers would restrict access to telematics data in order to further their own business goals. 89% of them believe that manufacturers should allow them to install third party telematics devices, provided that they meet agreed security standards. When asked for their views on sharing data, drivers were overwhelmingly happy

to do so if it helped to diagnose or prevent faults (95%), automatically alert a breakdown company (93%) or help a manufacturer identify safety and warranty issues with its parts (82%). They were less comfortable with the idea of sharing data about their driving behaviour and performance (44% ‘not comfortable’) or selling data about their location, local weather conditions or vehicle

performance (36% ‘not comfortable’). BVRLA Chief Executive, Gerry Keaney, who unveiled the research findings at July’s Fleet Technology Congress said: “Our responsibility is clear. The BVRLA will play a lead role in helping the fleet sector work with government and the wider automotive supply chain to ensure that all parties share data in an open, secure and fair way.” u An infographic summary of the 2017 BVRLA Fleet Technology Survey is available in the Research section of the BVRLA website.

Leasing Survey: slowdown in growth The BVRLA’s ongoing research into the leasing sector provides a holistic view of the key issues affecting the industry, like emissions, fuel preferences, contract types, as well as fleet age and mileage, tracking changes over time. Members’ confidence about the economy and the fleet leasing sector remains pessimistic but unchanged compared to the previous quarter. Members remain positive about fleet growth, but have become progressively less positive each quarter since Q4 2016. BVRLA members continue to be concerned about used car values, but have become progressively less apprehensive since Q4 2015. The BVRLA business fleet leasing sector, including contract hire and finance lease, numbers 1,350,000 cars and vans, an increase of 7.6% year-on-year. The total car leasing fleet (all leasing types) grew by 8% year-on-year. Personal contract hire (although small relative to contract hire | August/September 2017

as a whole) grew by 36%. The core corporate fleet leasing products, including contract hire and finance lease, grew by just 2%. Since Q4 2016, the pace of growth for car leasing has progressively slowed each quarter, and, in Q2 2017, fleet leasing actually reduced quarter on quarter (-1%), and the size of the total car fleet remained the same. The LCV market continues to grow quarter on quarter.

The average fleet emissions of new cars added to the BVRLA fleet increased 1g/km CO2 to 111.8g/km. This change matched an increase in the national average for all new registrations in the UK, which rose by 0.8g/km CO2 to 121.3g/km. The fleet held by BVRLA members remains substantially cleaner than national averages (by almost 10g/km CO2). u An infographic summary of the Q2 Leasing Survey is available in the Research section of the BVRLA website. 9


LEARNING & DEVELOPMENT

Thumbs up for brokers’ e-platform The BVRLA is pleased to inform members that feedback from the recent pilot of the new e-learning platform has been extremely positive. The new platform will be made available to all leasing broker members after final refinements have been completed, which is expected to be in September. Although 10 modules will be available on the launch date, three modules formed part of the test pilot period. The initial modules covered key areas in which leasing broker members need support to build knowledge and ensure compliance – General Data Protection

Regulations (GDPR), anti-bribery and fraud avoidance. The two-week pilot period was tested by six leasing broker and funder members: Synergy Automotive, Fleet Alliance, Low Cost Vans, Lex Autolease, Arval and Leaseplan. Members who took part in the pilot said that the system was extremely easy to use, the content was engaging and informative, and the test function was practical and simple. u Access to the e-learning platform will cost £49 per user per annum, and 10 learning modules will be available initially.

For further information about BVRLA Learning & Development opportunities contact BVRLA L&D Professional Duncan McMillan

COURSE: SELLING CONTRACT HIRE 20 & 21 September The Beeches, Bournville Emphasising product knowledge and effective sales techniques, this course is for sales professionals in contract hire, leasing and fleet management with previous knowledge of vehicle acquisition methods. COURSE: INTRODUCTION TO DAILY VEHICLE RENTAL 10 & 11 October National Fleet Services, Bromsgrove Suited to individuals new to the rental industry or those looking for a refresher, this course provides a solid foundation for front-line employees in daily vehicle rental. It is also an ideal revision course for those sitting this year’s City & Guilds Certificate. COURSE: INTRODUCTION TO THE VEHICLE FLEET INDUSTRY 19 October Chartridge Lodge, Chesham This one-day course was designed to benefit staff from all areas of the vehicle contract and leasing business, benefiting both those new to the industry and those with experience.


SOCIAL & NETWORKING

Get Social! Stay connected and keep updated by joining, following and liking the BVRLA on social media: Facebook “f ” Logo

CMYK / .eps

Facebook “f ” Logo

CMYK / .eps

BVRLA @bvrla

At this year’s Annual Dinner a new set of Industry Heroes saw their work recognised

Help us to recognise our Industry Heroes Your association is on the hunt for rental and leasing staff with the ‘X Factor’. Our Industry Hero Awards recognise the outstanding contributions of BVRLA member employees. We are looking for people who have made a significant contribution and added extra value to their role. If you have an individual who has demonstrated that they have performed above and beyond their day to day job description – then we want to hear from you.

Nominations are now invited from all BVRLA rental, leasing, commercial vehicle and broker members. Award winners will be invited to attend the association’s Annual Dinner at London’s Hilton on Park Lane in March 2017 as guests of the BVRLA. u

@bvrla www.bvrla.co.uk/ videos

Top Tweet:

To nominate a colleague for an award, simply tell us why they deserve to win. Nominations should be approved by a senior manager and submitted by 31 December 2017 to Director of Member Services Nora Leggett.

LEASING BROKER FORUM

INDUSTRY OUTLOOK CONFERENCE

18 October 2017 Twickenham Stadium, London This event at ‘The home of the England Rugby Team’ will bring together BVRLA leasing brokers to network with peers and receive an update on what the association is working on in their sector.

30 November 2017 East Midlands Conference Centre, Nottingham This event provides an ideal opportunity for members to hear about and debate the critical factors likely to affect the vehicle rental and leasing sector in the year ahead, including Brexit, GDPR, taxation and the economy, as well as personal leasing, residual values and fuel strategies

It will focus on regulation and compliance, with presentations from the Financial Conduct Authority (FCA) and Consumer Credit Advisory Services (CCAS) – the BVRLA’s accredited leasing broker auditor.

BVRLA

Early Bird places can now be booked from £150+VAT (offer valid until 30 September).

ANNUAL DINNER 2018 1 March 2018 London Hilton, Park Lane The BVRLA returns to the West End for its Annual Dinner, bringing the whole industry together for an evening of entertainment and the opportunity to network with peers. The Annual Dinner is widely acclaimed as the friendliest, funniest and most looked-forward-to event on the rental and leasing industry calendar.

Pick of the Post on LinkedIn:

Tickets cost £260+VAT or £2,600+VAT for a table of 10. Sponsorship packages are also available.

For further information on all BVRLA events, contact Events Manager Fran Hampson

11


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BVRLA News Aug/Sept 2017  

The newsletter of the British Vehicle Rental and Leasing Association (BVRLA) for August/September 2017

BVRLA News Aug/Sept 2017  

The newsletter of the British Vehicle Rental and Leasing Association (BVRLA) for August/September 2017