B USINESS PROFILE
It was a business she rebuilt from the ground up and passed along to her own children, including her daughter, Judy. Today, Lorraine Saffee Mercurio, Judy Howard and Michelle Hattaway (granddaughter) all work in the Jefferson City store, side by side, six days a week. Training for Hattaway, by Mercurio, started at an early age as she recalls spraying perfume samples on customers when she was only 9 years old. “Grandma’s philosophy is to be honest with your customers, and we bring that
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“It doesn’t feel like work when you’re catching up on people’s lives — people getting married or having kids. We get to watch them go through these milestones and be a part of it. They grow, and we grow.” — Michelle Hattaway
Michelle Hataway and Judy Howard
to every interaction we have in the store,” Hattaway says. “She told us that we would know we had done a good job when our customers came in thrilled from the compliments they receive, thanks to Saffees.” Although all three women work daily in the store helping customers along with their other employees, Howard buys merchandise for all four stores, works with clothing vendors and manages distribution between the stores. Hattaway assists with Jefferson City Magazine | 107
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