DHL Express August 2020

DHL EXPRESS SOUTH AFRICA

DIGITAL REPORT 2020

DHL EXPRESS: DRIVING FINTECH INNOVATION IN AFRICA IN ASSOCIATION WITH

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DHL EXPRESS: DRIVING FINTECH INNOVATION IN AFRICA

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DHL EXPRESS SOUTH AFRICA

BUSINESS CHIEF EMEA/FINTECH MAGAZINE LOOKS AT THE FINTECH LANDSCAPE IN SOUTH AFRICA AND HOW DHL IS CONTRIBUTING TO THE INDUSTRY’S INNOVATION ACROSS THE AFRICAN CONTINENT THE HISTORY OF DHL Founded in 1969, by Adrian Dalsey, Larry Hillblom and Robert Lynn, DHL began operating one of the first international door-to-door express delivery services, not long after Neil Armstrong became 04

the first man to step on the moon. The three men’s business idea, ‘altered the global economy’, forming ‘the cornerstone for global operating enterprises’. The founding of DHL represented the creation of the international air express service industry, which rapidly transported documents and cargo papers by plane. In 2002, DHL became a wholly owned subsidiary of Deutsche Post.

STRATEGY 2025: DELIVERING EXCELLENCE IN A DIGITAL WORLD For many years, DHL has been successful in deploying and achieving its business strategies.

Following the end of its ‘Strategy 2020’, the company has established its latest iteration – Strategy 2025: deliver excellence in a digital world.

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DHL EXPRESS SOUTH AFRICA

“ WE NEED NOT REINVENT OURSELVES, WE WILL DIGITALISE OURSELVE” — Frank Appel, CEO, Deutsche Post DHL Group

to embrace the fast-paced world of changing technologies. While DHL continues to innovate within the logistics, supply chain and manufacturing sectors, one area that DHL is delving into is the fintech industry.

With many large organisations in South Africa focused on digitalisation as a strategic goal to ensure sustainable and efficient businesses for the future, DHL is committed to continuous improvements. To navigate the fintech industry in South Africa, organ-

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“Deutsche Post DHL Group has

isations must therefore understand

never been in better shape. We are

the large focus on digitalisation and

convinced that future growth will come

automation to drive efficiency, accu-

from a consistent focus on our profit-

racy, quality and compliance within

able core logistics businesses – and

the industry.

digitalisation will become the greatest lever,” said Frank Appel, CEO of Deutsche Post DHL Group, “we need not reinvent ourselves. We will digitalise ourselves.”

Accompanying this innovative mindset, are DHL’s innovation centers in Germany, Singapore and America.

At these centres, the company is continuously focused on exploring new concepts, technologies and methodologies in order to allow countries

DHL e-commerce: Mall for Africa CLICK TO WATCH

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THE BENEFITS OF FINTECH FOR THE SUPPLY CHAIN INDUSTRY

suppliers may provide discounts such

Innovations in financial services

as cost of capital which can help

technology can bring several benefits

to fund growth and expansion into

to the supply chain, including:

new markets.

1. Extending accounts payable

2. Inventory orders and resupply

Typically, fintechs have relationships

In exchange for using fintechs,

Using fintechs can also provide an

with multiple banks and financial insti-

easier way of reordering inventory

tutions. As a result they can act like a

quicker, reducing manual and sporadic

broker for finance for supply chains,

reorders. Rather than reaching out to

financing the transaction between the

individual suppliers, fintech solutions

buyer and the supplier, allowing more

can allow supply chains to schedule

time to make a payment.

and streamline operations. w w w.d h l. com

DHL EXPRESS SOUTH AFRICA

1969

Year founded

HQ

Bonn Germany

760+ 08

Number of employees

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“ CONSUMERS WILL FINALLY HAVE AN ALTERNATIVE THAT GIVES THEM PEACE OF MIND BY ENSURING THAT THEY ONLY PAY FOR GOODS AFTER THEY HAVE RECEIVED THEM” — Hosam Arab, Co-founder and CEO, Tabby

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3. Faster payments, consistency

DHL’S FINTECH INNOVATION

and ease for the supplier

Breaking into the fintech space, DHL – in the last few months – has been

Adopting fintech solutions as a sup-

partnering with leading fintech com-

plier allows for quicker and cheaper

panies to provide innovative payment

methods of acquiring payments, as

solutions to its customers.

well as faster reorders allowing for improved scheduling and being more

DHL AND PAYFORT

accessible and visible to buyers.

Towards the end of 2019, DHL

Other benefits for the supply chain

announced a new partnership

industry include finance opportuni-

between DHL Express (North Africa)

ties for equipment and inventory.

and Amazon’s PAYFORT, to provide

Within logistics and supply chain

its customers in the region the abil-

there is a consistent need for inven-

ity to complete shipment solutions

tory and equipment, however the

online and in their local currencies,

procurement process comes with

while protecting them against fraud

challenges. With fintech evolving at a

and other security concerns.

fast pace the procurement process is expected to become easier and more productive.

While buyers and suppliers can benefit from fast and easier payment methods, so can drivers. Fintech solutions can provide the capability for digital check deposits and digital payment transfers to pay drivers.

Finally, supply chains and logistics can benefit from the digitalisation of the manual billing process and invoicing services that fintechs can provide. w w w.d h l. com

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DHL EXPRESS SOUTH AFRICA

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AUGUST 2020

“ THE ERA OF DIGITALISATION AND ECOMMERCE IS ON THE RISE AND IS TRANSFORMING TODAY’S WORLD INTO A CASHLESS SOCIETY” — Ali Thabet, Regional Director-eCommerce MENA, DHL Express

The partnership aligned with PAYFORT’s mission to build robust payment experiences in the MENA region, as well as simplify the process for thousands of customers that trust DHL to deliver their time-sensitive shipments. It covered eight countries including Egypt, Jordan, Lebanon, Kuwait, Oman, Qatar, Saudi Arabia, and the UAE “The era of digitalisation and ecommerce is on the rise and is transforming today’s world into a cashless society. At DHL Express MENA, we provide different online solutions that facilitate shipping and logistics for both businesses and individuals,” w w w.c o mpa nywwe w w.d bsite. h l. com

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DHL EXPRESS SOUTH AFRICA

“ CONSUMERS WILL FINALLY HAVE AN ALTERNATIVE THAT GIVES THEM PEACE OF MIND BY ENSURING THAT THEY ONLY PAY FOR GOODS AFTER THEY HAVE RECEIVED THEM” 14

— Hosam Arab, Co-founder and CEO, Tabby

commented Ali Thabet, Regional

of its most recent partnerships in the

Director-eCommerce MENA at DHL

fintech industry, with Dubai-based

Express. “Cashless payments provide

fintech Tabby to provide customers

more security and faster transac-

with an alternative to cash on delivery

tion time for businesses and offer

(COD).

consumers more convenience and

Ecommerce businesses which use

flexibility when sending and or receiv-

DHL’s services can provide customers

ing shipments.”

with Tabby’s ‘Pay Later’ option, allowing customers to checkout without

DHL AND TABBY

providing a credit card when making a

In June 2020, DHL announced one

purchase. “Consumers will finally have

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an alternative that gives them peace of

proprietary decision engine will help

mind by ensuring that they only pay for

our customers capture business

goods after they have received them,”

opportunities that they may have

commented Hosam Arab, company’s

otherwise lost,” added Geoff Walsh,

co-founder and CEO at Tabby.

UAE Country Manager at DHL Express,

“Our partnership with Tabby demon-

commenting on the occasion.

strates DHL’s continued commitment to delivering value to our e-commerce customers, as they are currently operating in a challenging and volatile business environment. Tabby’s w w w.d h l. com

DHL EXPRESS SOUTH AFRICA DHL HOUSE CNR VANACHT & FABRIEK STREET ISANDO GAUTENG 1619 SOUTH AFRICA T +27 11 921 37 7 1 www.dhl.com

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