NTT Singapore – May 2020

NTT LTD.

NTT Ltd’s journey to digital transformation

IN ASSOCIATION WITH

DIGITAL REPORT 2020

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NTT

NTT Ltd., the global leader in technology and communications, is going through an exciting digital transformation, as John Lombard, CEO of Asia Pacific, explains

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n July 2019, NTT formed a new company following the merger of 31 brands, including hybrid IT consultants Dimension Data,

NTT Security and NTT Communications. The 04

merger took place with the long-term goal of, among other things, streamlining operations for their clients to move applications to the cloud; little did they know how crucial this would become for workplaces all around the world.

“Globally we’ve brought together 31 different companies under the NTT Ltd. brand, and here in Asia Pacific we’ve brought together six companies to create this new organisation,” says John Lombard, CEO of NTT Ltd. in Asia Pacific. “My strategy is to make sure that we’re effectively operating across all of those organisations as a single unified team, ensuring that as we do that we’re bringing in the services that our clients are looking for.”

Lombard has more than 30 years’ experience of working in the IT industry, and was CEO of Dimension Data Asia Pacific for four years

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2019

Year founded

40,000 Number of employees

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before moving into his current role.

To do this the company is deploying

He describes how the company has

Robotic Process Automation (RPA)

adapted to address the impact of the

across back end systems to streamline

COVID-19 crisis. “There’s an immedi-

areas like finance, HR and procurement.

ate digital requirement that we need to

It is also consolidating its back-office

implement on behalf of our clients to

ERP with the SAP HANA database,

support this short-term pain that eve-

and is making sure systems across

ryone’s going through. The short-term

the organisation are streamlined. “Our

goal is to make sure everyone’s safe

call centres and help centres are fully

and healthy, and working effectively

integrated, so if you’re contacting NTT

from home. But the long-term goal

anywhere in the world, we’re using

doesn’t change, and we’re making sure

the same system to capture all of the

that we bring all of our services together

clients’ requests, and all of that connec-

in a unified fashion to our clients.”

tivity comes through a single portal.”

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NTT

NTT Ltd’s robust R&D department

open source techniques to arrive at

invests over US$3bn a year in comput-

new solutions internally. “We’ve got

ing, connectivity, cyber security, AI,

lots of teams around the world building

and ML, as well as investing in startups

these new solutions, and inner sourcing

through their NTT Ventures branch.

is a way of making sure that we tap into

“NTT Ventures is a special purpose

the collective brain power of our com-

vehicle that allows us to take strategic

pany and our organisation,” Lombard

stakes in organisations and startups,

explains. “A good example of where

giving us early access to some of that

we’ve done this really effectively is the

content. It’s really important that we’re

Tour de France. We’re the competition’s

constantly looking at new ideas.”

technology partner and we also have a

The organisation uses the concept of “inner sourcing”, a term created in 08

2000 to describe the practice of using

cycling team – NTT Pro Cycling.”

In partnership with Amaury Sport Organisation (A.S.O.), the company

NTT Ltd. and Dell Technologies: Transform your IT for the digital age CLICK TO WATCH

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E XE CU T I VE PRO FI LE

John Lombard John Lombard was appointed Chief Executive Officer, Asia Pacific of NTT Ltd. on 1 July 2019. As CEO, John manages the end-to-end go-to-market, sales, delivery, operations, and profitability for Asia Pacific. NTT Ltd was incorporated on 1 July 2019 to bring together 31 brands, including Dimension Data, NTT Communications and NTT Security, into a single global technology services company John joined Dimension Data Asia Pacific as the CEO in May 2016, with over 30 years of leadership and management consulting experience. Prior to Dimension Data, John worked for SAP as Head of Services for Asia Pacific Japan, as well as the CEO and Managing Director of Crowe Howarth. During his time at SAP, he was responsible for services and support across 14 countries in the Asia Pacific Japan region and was central to driving the company’s Cloud Services, Consulting, Custom Development and Education portfolio.

John is also the co-founder of #HeforShe for LeanIn Asia, which helps create an environment that enables women to #LeanIn to their careers and passions.

He also serves on the board of directors of Very Special Arts Singapore. John holds a Bachelor of Computer Science from Swinburne University of Technology in Australia.

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HYBRID MULTICLOUD: THE KEY TO ENABLING ENTERPRISE DIGITAL TRANSFORMATIONS

BY SANJAY ROHATGI SENIOR VICE PRESIDENT AND GENERAL MANAGER FOR ASIA PACIFIC

Given the rise of the digital economy and empowered consumers, organizations are ramping up their digital transformation efforts. IDC predicts that more than US$7.4 trillion will be spent on digital transformation technologies globally, from 2020 till 2023.

For digital transformation technologies to deliver value, they need to be supported by a hybrid multicloud environment that allows IT resources to be deployed whenever and wherever they are required. This, in turn, enables organizations to use data to improve the efficiency of their existing operations, gain business agility to quickly adapt to changes, and drive new sources of competitive differentiation.

However, hybrid multicloud can come with some management challenges. If the different environments (i.e., on-premise, private cloud, or public cloud) aren’t well integrated, organizations will find it challenging to have visibility, control, or use their data to achieve business objectives.

Recognizing this issue, NTT and NetApp are jointly empowering organizations to seamlessly and securely liberate, integrate, and unleash the full potential of their data across the hybrid multicloud environment. Since the partnership combines NTT’s in-depth industry knowledge and technological expertise with NetApp’s integrated hybrid multicloud portfolio, NTT can now deliver a unified and cohesive cloud strategy that is tailored to each client’s business transformation efforts.

By using a consulting-led approach, NTT ensures that its clients’ hybrid multicloud allows their data, workload, and applications to be portable and scalable as well as delivers local customizations to meet their needs in every market they are in. This helps clients to become

data-driven, agile, and deliver good user/ end-customer experiences -- ultimately enabling them to achieve their business goals.

Since there is no single right path for digital or business transformation, organizations are increasingly looking at trusted advisors such as NTT for guidance in their digital transformation efforts and measuring the resulting business outcomes. To date, NTT and NetApp has jointly helped organizations across industries – including automotive, financial services, manufacturing, logistics, and transportation – in Asia and across the globe to turn their data into a strategic asset to capture opportunities presented by trends such as Industry 4.0, Smart Cities, and Artificial Intelligence. Together, we will continue to co-invest in R&D and co-create solutions that are relevant to client’s needs today and tomorrow, so that they are always prepared for change and can continue fueling growth using data.

Learn More

behind some of the world’s most

likelihood of the peloton catching the

prestigious sporting events, NTT Ltd.

breakaway team during each stage

built a live-tracking system connecting

of the tour. Compared to professional

tracking devices on each bike to the

pundits we’ve been more accurate.”

cloud, providing real time data to broad-

More recently NTT Ltd. announced

casters. In 2017, it began using AI and

the construction of a subsea cable that

ML to make predictions on who would

will run between Singapore, Myanmar

win each stage of the race. By captur-

and India. This will have the largest cable

ing live data such as temperature and

capacity in the region, at 240Tbps.

weather conditions and combining this

These innovations are possible partly

with historical data from previous races

because of how efficient operations

such as past winners, it has been able

are now they’re digitised. “We want

to build algorithms that have achieved

to ensure that all the products and

71% accuracy in its top five predictions

services we’re taking to our clients are

each day. “We can also predict the

built on a standard framework so we’re not giving them different solutions,”

“ Inner sourcing is a way of making sure that we tap into the collective brain power of our company and our organisation” — John Lombard, CEO, Asia Pacific, NTT Ltd.

says Lombard. “It allows us to have a seamless relationship with our clients.

It just brings a lot more efficiency to the way that we take our services to market. It provides a more consistent client experience, and makes sure they get access to all of the best practice that we have within our organisation.”

In March 2020, NTT was in the highest ranking of the Gartner Critical Capabilities for Network Services report, and named a leader in the Gartner Magic Quadrant for Network Services. “I believe this is a direct w w w.he l l o .gl ob a l. n t t

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result of us coming together as a sin-

also about bringing teams of people

gle organisation,” explains Lombard.

together to work on specific problems.”

“We’re recognised as having one of the

Before launching the newly merged

world’s leading managed securities

organisation, they set up “joint pursuit

services capability.”

teams” to do just that, completing a

This is not an insignificant feat. He

“dry run of the new organisation before

explains that communication, starting

we launched it, so we could get our

from the top is key. “The Asia Pacific

new culture working”.

leadership team is very visible. We’ve

Another important factor is ensuring

got to make sure we’re communicat-

cybersecurity measures are consist-

ing to our employees, but also to our

ent both internally and for their clients.

clients and to our partners, to make

This is achieved by creating services

it really clear what we’re about as an

that are secure by design, and having

organisation. That communication

company policies and procedures that

has to be confident and frequent. It’s

ensure their infrastructure is secure.

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“All the services we take to market,

NTT has numerous partnerships

whether that’s networking capability,

that have been integral to its digital

our global data centres, hybrid infra-

transformation. Lombard cites Cisco,

structure, applications, collaboration,

Google Cloud, Microsoft and SAP

customer experience, everything that

as being very important, as well as

we have is secured by design. Internally,

Genesys, which is a leader in call

it’s one thing to have the right anti-virus

centre technology, both in the cloud

and all the other technology mecha-

and on premise. “They provide an

nisms, but you also need to make sure

omnichannel experience for their cli-

that people are trained to understand

ent base, and that’s something we very

their role in securing an organisation,

much believe in. We work well together

having the right culture around security,

because we’re both recognised as

and also having the right technology.”

global market leaders.”

15 Another long-term partner is NetApp, a hybrid cloud data services and data management company. “They’re all about allowing organisations to really unleash the full potential of data across a multi-cloud environment,” says Lombard. “NetApp also has a consulting-led approach to making data and applications portable and scalable, and that’s important for us as well.”

Additionally, NTT and Dell EMC partner to serve clients through leading technology supporting outcome-based solutions and disruptive innovation.

Together they offer clients a robust set

“ We want to ensure that all the products and services we’re taking to our clients are built on a standard framework so we’re not giving them different solutions” — John Lombard, CEO, Asia Pacific, NTT Ltd.

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NTT

of integrated capabilities, leveraging NTT’s global service breadth and Dell EMC’s technology solutions.

Lombard is a co-founder of the #HeForShe campaign for LeanIn Asia, a network derived from the nonprofit organisation of the same name founded by Facebook CEO Sheryl Sandberg in 2013. “We’re a group of executives across Asia who want to help women achieve their ambitions,” he explains. “We’re trying to remove both the unconscious and the con16

scious bias that unfortunately exist in the workplace.” This sees the group hosting workshops that bring together

“ Here in Asia Pacific we’ve got such great diversity in our teams, with people representing the business across all parts of the region, getting exposed to the different cultures” — John Lombard, CEO, Asia Pacific, NTT Ltd.

men and women to discuss different workplace scenarios and how to deal with them, with the aim of creating a more equal playing field for women in the workplace.”

He’s also involved with Very Special Arts, a Singapore-based charity that supports people with disabilities to develop a career in visual or performing arts. “It’s something I’m really proud and excited to be involved in, and something that NTT Ltd. plays an important sponsorship role in as well.”

17 Lombard sees a bright future for NTT

involved in a large integration project,

Ltd. “I’ve got some really bold ambitions

being able to lead such a fantastic

here in Asia Pacific to make sure we

organisation. To bring together all

remain the leading systems integration

these different organisations with these

company across this region, and we’re

incredible client relationships is one of

well placed to be able to achieve that

the greatest opportunities. Here in Asia

goal. For us leading is not just about

Pacific we’ve got such great diversity

being number one in terms of size and

in our teams, with people representing

scale, it’s operating across all of the

the business across all parts of the

different markets and being the geo-

region, getting exposed to the different

graphical market leader.”

cultures. Being able to drive this digital

On a personal note, he says he feels

journey with those clients is so exciting.”

“blessed” to be in his role. “There’s only a handful of times in your career when you get the opportunity to be w w w.he l l o .gl ob a l. n t t

NTT LTD. 8 K ALL ANG AVENUE, APERIA TOWER 1, #15-01/09 SINGAPORE 33950 T +65 6322 6688

www.hello.global.ntt

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