BusinessMirror March 26, 2021

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IT-BPM sector books $26-B revenue in ’20

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HE information technology and business-process ma nagement (I T-BPM) sector did not grow last year, but it also did not register significant decline in terms of performance despite the pandemic. The pandemic-induced economic slump stunted the growth of the IT-BPM industry's revenues and employment in the past year, SPi Global Senior Vice President Celeste Ilagan said during the Asia BPM Forum 2021 on Thursday. Ilagan also sits on the board of trustees for the IT and Business Process Association of the Philippines (Ibpap). Ilagan reported that industry revenues slightly dipped to $26.2

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billion last year from $26.3 billion in 2019. Employment figures remained at 1.3 million. The figures met the industry outlook for 2020. “Our flat growth is of course because of the pandemic and because of the global recession due to the pandemic. Recording a flat growth is actually an achievement in itself,” she explained. Ilagan recalled that the first two months of lockdown last year was a struggle because productivity level was only around 50 percent. At the time, she said the industry was adjusting to the lockdown measures amid the pandemic as it stabilized operations. By the end of 2020, however,

the SPi Global official noted that industry productivity reached 95 percent after gradually improving in subsequent months. “We are fortunate to have been included among the essential industries and therefore, allowed to operate but needed to pivot a very different work model which we have not done significantly before,” she noted. This meant having a mix of work-from-home and work-atoffice arrangements, she said. Outsourcing firm Transcom, which has over 9,000 employees in the country, felt the pinch du r i n g t he lo c k do w n . M a rk Lyndsell, the global chief executive officer of Transcom, said the

n Friday, March 26, 2021 Vol. 16 No. 166

firm spent about $7 million to $8 million to support its Filipino employees. Lyndsell said the support covers hotel accommodations to house the employees, extra allowances such as hazard pay and point-to-point shuttles to transport the workers. “Even now, we test our folks with antigen every 14 days,” he added. Startek, which has 15,000 employees across the Philippines and Australia, has also been extending support to its workers, including hotel accommodations and transportation since last year. It also sent out computers for workfrom-home setups. See “IT-BPM,” A2

DESPITE NEW INFLATION RISKS, BSP KEEPS RATES P25.00 nationwide | 2 sections 18 pages |

PHL EXPORTERS CHAFE AS PANDEMIC DELAYS PRODUCT SHIPMENTS By Tyrone Jasper C. Piad

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XPORTERS are still left with no choice but to bear the brunt of delayed shipments—which are seen to cut industry revenues—as the global pandemic forced business activities to slow down. Philippine Exporters Confederation Inc. (Philexport) Assistant Vice President Flordeliza C. Leong told the BusinessMirror that constraints in shipping began when production picked up in the last quarter of 2020. While there is no conclusive report yet, she said that delays usually range from two weeks to one month. She explained that the delays are caused by piling up of goods in the shipping lines and the traffic going to the ports. In addition, she noted that ports have no regular operations at the moment and employees are

Household personnel of the Immaculate Conception Parish in Las Piñas clean the church’s stained glass. The government has mandated a so-called “NCR-Plus bubble” or a general community quarantine in the National Capital Region and Laguna, Cavite, Bulacan and Rizal, with religious gatherings prohibited from March 22 to April 4 while Covid-19 cases surge. NONIE REYES

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By Bianca Cuaresma

@BcuaresmaBM

HE Bangko Sentral ng Pilipinas (BSP) Monetary Board opted to keep all monetary policy levers unmoved in its second meeting for 2021, shrugging off its own projection of an inflation target breach for this year. See “Despite,” A2

PESO exchange rates n US 48.6810

@tyronepiad

working shortened hours amid the pandemic, among others. Leong said she has talked to traders and logistics service providers to find solutions to the shipping delays. However, it appears that she has no luck yet. “There is nothing to do but to wait [if there is a shipping container already],” she lamented. However, the Philexport official said it may help if exporters consolidate their orders and book early shipments.

Lower export revenue

The delays in shipments could also explain the lower export revenues because the earnings will not be reflected immediately, she said. According to the Philippine Statistics Authority, exports in January dipped by 5.2 percent to $5.49 billion from $5.79 billion for the same month last year. See “PHL,” A2

Food shortage seen on global supply woes By Jasper Emmanuel Y. Arcalas @jearcalas

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HE Philippines could be facing a looming “ food shortage” and anemic export performance in the coming months due to global supply chain

problems, such as rising shipping costs and lack of vessels, industry players warned. Royal Cargo Inc. (RCI) COO Jet B. Ambalada told the BusinessMirror the country is not spared from the global shipping and logistical problems that arose as complica-

tions of the Covid-19 pandemic. Due to the container imbalance, lack of vessels, and congestion at transhipment ports, importers and exporters are now experiencing delays and high shipping costs for their shipments, according to Ambalada. “We are facing shipping and lo-

gistics problems. For example in Europe, there are a lot of delays due to Covid-19 problems and challenges such as lockdowns. We are now encountering two weeks to a month delays in our arrivals,” Ambalada said.

n japan 0.4478 n UK 66.6540 n HK 6.2667 n CHINA 7.4607 n singapore 36.1725 n australia 36.9099 n EU 57.5166 n SAUDI arabia 12.9820

See “Food,” A2

Source: BSP (March 25, 2021)


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