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Monday, April 18, 2016 Vol. 11 No. 191
‘Slow Internet hinders e-commerce migration’
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By Catherine N. Pillas
@c_pillas29
he Department of Trade and Industry (DTI) said more investments in the country’s telecommunications infrastructure is needed to fast-track the migration of 100,000 micro, small and medium enterprises (MSMEs) to e-commerce.
players, and to younger players of any race, that they could be a grandmaster too someday,” said Frank Brady, past president of the Marshall Chess Club in New York, one of the oldest clubs in the country. Overall, Ashley said his experiences in the chess world have been good, with only a few moments in which his race became an issue. He recalled one incident when he was playing at a club and an older player came by and asked his opponent why he was letting Ashley beat him, using a slur to describe him. “It hurt. I was angry,” Ashley recalled. “Then he and I played eventually, two tournament games, and I beat him both times.” That’s what makes chess great, he said. “Your moves do the talking.” AP
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By Jerome Pugmire
The Associated Press ONACO—Standing in the way of a ninth Monte Carlo Masters title for Rafael Nadal is Frenchman Gael Monfils, an opponent the Spaniard has beaten every time they’ve met on clay and who has a dismal 5-18 record in finals. Nadal has waited two years to win a Masters title, and four years to get his Monte Carlo crown back, so losing on Sunday would be a particularly bitter blow. Nadal beat Andy Murray, 2-6, 6-4, 6-2, on Saturday to earn a shot at a record-equaling 28th Masters title— with Novak Djokovic—and a 68th overall. “It’s been a very important week for me,” Nadal said. “I increased the speed of the ball and played a little bit more inside the court, because Andy had control of the point too many times in the first set.” Monfils has lost the only two Masters finals he has played—both in Paris—the last of which was in 2010. “I expect an enormous match, a huge match. I need to try to have him play badly, or walk all over him,” said Monfils, who has lost 11 of 13 career matches against Nadal. “To beat him, I need to take many risks, and I need to have some luck.” At least, Monfils will be fresh, having eased past Jo-Wilfried Tsonga, 6-1, 6-3, in an all-French semifinal, breaking Tsonga’s serve six times in less than half the time Nadal spent turning the table on Murray. The last French player to win here was Cedric Pioline in 2000—who was also the last French finalist—and Monfils is even more of an outsider, considering he is 0-4 against Nadal on clay. The 29-year-olds first played each other 11 years ago, and that was also at Monte Carlo—with Nadal beating Monfils in the second round—and their last meeting on clay was a quarterfinal win for Nadal in Barcelona in 2011. For Murray, meanwhile, it was a missed opportunity to become the first British player in the final in 56 years, and to beat Nadal for only the second time on clay— having routed him 6-3, 6-2 in the Madrid Masters final last year. Archbishop Fulton J. sheen, children And pArents ,shAred by luisA M. lAcson, hlF Word&Life Publications • teacherlouie1965@yahoo.com
Editor: Gerard S. Ramos • lifestylebusinessmirror@gmail.com
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EAR Lord, the youth has higher aspirations than adults generally suspect. The young people today have a spirit of sacrifice and a readiness for surrender, which is just untapped. The youth is sick and tired of a milk and water liberalism, which calls for no self-denial. But the elders fail to awaken that latent spirit. Why teenagers rebel can be attributed to many factors: parental influence, social connections, social media’s immense contribution, personal interpretations of the outside world and many more. Let deep spirituality and prayerful attitude mold the character of teenagers with God’s mercy and inspiration. Amen.
Life
Bulk Water
and then some:
a royal bathing experience D4
BusinessMirror
Monday, April 18, 2016
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Irrigation
Badass beauty queens GAL GADOT
hy is everyone into water? What government agencies can pursue public-private partnerships (PPPs) in water? Who are the end-users and payors of water-related PPP projects? Why choose PPP instead of procurement of water projects? What makes water attractive to investors?
The Spectrum
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badass beauty queens Why teenagers rebel
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Alberto C. Agra
7 Water PPP Projects:
EW YORK—Maurice Ashley was 14 when he saw a high-school friend playing chess and challenged him to a match. He lost badly, but it sparked a love affair that started him playing nearly nonstop ever since. There were the countless hours competing against the hustlers in city parks, and the serious players at chess clubs in Manhattan. There were the years spent against increasingly tougher competition in college, and ultimately against the best of the best at tournaments around the country and abroad. All that playing has led the 50-year-old Ashley to some trailblazing accomplishments—the first African-American to be designated as a chess grandmaster, and last Wednesday, the first AfricanAmerican to be inducted into the US Chess Hall of Fame in St. Louis. He received his honor as the US Chess Championship got underway, with Ashley taking on commentating duties. When he got the call in January that he was being
NO WILLIAMS, NO PROBLEM
RISBANE, Australia—Even without Serena and Venus Williams, the United States was too strong for Australia in their Fed Cup playoff, clinching a spot in the elite eight-nation World Group next year with wins in the first three singles matches. Coco Vandeweghe filled in for Madison Keys in the opening reverse singles match on Sunday and came from a set and a break down to beat Australian No. 1 Sam Stosur, 2-6, 7-5, 6-4, to give the Americans an unbeatable 3-0 lead in the bestof-five playoff on temporary indoor clay court at Pat Rafter Arena. Vandeweghe saved two break points in the last game before closing with a service winner. For the second time in as many matches, former US Open champion and French Open finalist Stosur melted down after winning the first set. Surprise pick Christina McHale beat Stosur, 3-6, 6-1, 7-5, on Saturday to give the United States a 2-0 lead, after Madison Keys opened with a 6-4, 6-2 win over Daria Gavrilova, who was making her Fed Cup debut for Australia. Vandeweghe was unsettled in the first set on Sunday, dropping serve twice, but picked up rhythm, as the match progressed and exploited the tension evident in the must-win situation for Stosur. The US traveled to Australia without its leading three singles players, with the Williams sisters and Sloane Stephens skipping the playoff and leaving No. 25-ranked Keys as the highestranked player on the team. In Lucerne two-time defending champion Czech Republic was held 1-1 by Switzerland after threatening to dominate the opening singles rubbers in their Fed Cup semifinal. After 33rd-ranked Barbora Strycova routed No. 17 Timea Bacsinszky, 6-0, 6-2, on Saturday, Karolina Pliskova led 129th-ranked Viktorija Golubic by one set and a break up in the second set. Golubic, making her Fed Cup singles debut in the absence of 10th-ranked teammate Belinda Bencic, fought back for an unlikely 3-6, 6-4, 6-4 win. AP
Rafael Nadal beat Andy Murray, 2-6, 6-4, 6-2, on Saturday to earn a shot at a record-equaling 28th Masters title—with Novak Djokovic—and a 68th overall.
inducted, for his contributions as a player, coach and commentator, Ashley said tears came to his eyes. “For me to hear that I’m being inducted for everything I’ve given to the game, that I’ve done to promote the game, that I’ve done to help young people play, and for the inspiration I’ve been, has just been absolutely incredible,” Ashley told The Associated Press in an interview at, where else, at Chess Forum, an all-things-chess shop in Manhattan. Born in Jamaica, Ashley came to the tough Brownsville section of Brooklyn with two siblings when he was 12, reuniting with the mother who had left her children a decade earlier to carve out a better life, working as a nanny and later in a string of office clerk jobs. Ashley got serious about chess during his high school years and continued at New York’s City College. From the start, he had one goal. “I was transported to this world and I wanted to be one of the grandmasters and that’s all I knew,” he said.
sports
PPP Lead
Continued on A14
The process of becoming a grandmaster is done under the auspices of the World Chess Federation, known by its French acronym FIDE, and involves earning overall points and performing particularly well in chess tournaments. At the time Ashley became a grandmaster, in 1999, he said there were about 500 or so players with the title. Currently, there are just over 1,500 grandmasters. They come from all over the world, but Ashley is still the only black American to reach that status. Ashley, who makes a living from the game as a player, coach and author, said he wants to see more African-American players reach the highest levels. “It takes a lot of ground seeding to get players on that path,” he said. Some of that seeding involves the work Ashley doe s with schoolchildren, including at an afterschool program in Ferguson, Missouri. “Ashley is a great inspiration to younger black
‘YOUR MOvES DO tHE tALkINg’
See “Internet,” A2
MAURICE ASHLEY is chess’s first African-American »grandmaster to enter Hall of Fame. AP
BusinessMirror
| Monday, april 18, 2016 mirror_sports@yahoo.com.ph sports@businessmirror.com.ph Editor: Jun Lomibao Asst. Editor: Joel Orellana
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RAFAEL NADAL has waited two years to win a Masters title, and four years to get his Monte Carlo crown back, so losing on Sunday would be a particularly bitter blow. AP
Trade Supervising Undersecretary for the E-commerce Office (ECO) Prudencio M. Reyes said the oft-cited complaint of slow and expensive Internet is the main factor behind the slow growth
The truth about election spending
CHASING NO. 9
Sports
chasing no. 9
With 7 options, water is the next big thing in PPPs
Number of Philippine SMEs that are online
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INSIDE
“I missed some shots, but you have to take chances against the best players,” Murray said. “If you don’t do that, you’re going to lose anyway.” Murray dominated on his serve—and pressured Nadal’s—throughout the first set, using his drop shot effectively. But Nadal broke Murray to start the second set on his way to a third win against Murray in a semifinal here. The Spaniard found his serving range in the deciding set, twice holding at love and, eventually, clinching victory on his fifth match point. After eight straight titles, Nadal lost the final here to Djokovic in 2013. He has not won a tournament since Hamburg last August, while his last final was in January, losing to Djokovic in Doha. Some tension showed as he served for the match— with a full 10 minutes between his first match point and his successful fifth. He got the win when Murray’s forehand swipe hit the net. Nadal improved to 17-6 in career meetings against Murray and 7-1 on clay. Murray lost to Nadal in the semifinals here in 2009 and 2011, when the Spaniard was the undisputed world’s best on clay. But Nadal has since proven vulnerable, and the nine-time French Open champion relinquished his Roland Garros title last year. Murray broke to lead 4-2 in the first set, and a superb drop shot gave him set point, which he clinched when Nadal netted a forehand. The major turning point came when Nadal broke for 4-3 after Murray missed an easy smash at the net, allowing Nadal to pass him down the line. Nadal then saved two break points in the next game to lead, 5-3, as the players thrilled the crowd with some spectacular rallies. After Nadal served out the second set, during which Murray got only 39 percent of his first serves in, the Spaniard broke him again at the start of the deciding set with an exquisite drop shot. Nadal stopped playing momentarily after dirt got in his eye. “I didn’t want to stop when Andy was serving because [it] is not fair,” Nadal said. “But every time it was bothering me more, and more and I was losing little bit of the vision, so I had to go to the chair and put some water [in my eye].” Trailing 3-1, Murray’s composure wilted in the sunshine as he remonstrated several times with the chair umpire.
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HALLE BERRY
LYNDA CARTER
totA pulchrA MISS CHARLIZE
@misscharlize
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e’ve upheld this image of the beauty queen as timid and demure, but there will always be an extraordinary few who breaks the stereotype. Some former pageant goddesses can serve as role models for the current Miss Universe, our own Pia Alonzo Wurtzbach, who has inidcated her desire to be a Bond Girl after her reign. These women have ruled—or are conquering— Hollywood at various times, essaying roles that are daring, formidable and badass. As April becomes an unofficial beauty-pageant month, specifically Binibining Pilipinas, let’s pay tribute to queens who have gone beyond the pageant stage and made great strides on the silver screen.
DANIELA BIANCHI She won Miss Photogenic and was the favorite to win Miss Universe 1960, but only emerged in second place to Linda Bement of the US. That triumph led to a role as Tatiana Romanova, a corporal in the Soviet Army Intelligence, deployed to the Soviet Embassy in Istanbul to “work” as a cipher clerk in From Russia with Love (1963). She played opposite Sean Connery as James Bond. (There was no Filipina rep in Miss Universe 1960. However, the semifinalist from Colombia, Stella Márquez, became the first Miss International the same year and founded the Binibining Pilipinas Charities Inc. afterward.) Claudine Auger played Domino in Thunderball (1965). As Claudine Oger, she won Miss France Monde and first runner-up in the 1958 Miss World contest. (We did not compete in the Miss World till the 1960s.) HALLE BERRY Representing Ohio, Halle was first runner-up at Miss USA 1986 to Christy Fichtner of Texas. She went on to compete at Miss World, emerging fifth runner-up. She won an Oscar for Best Actress in 2002 for Monster’s Ball (2001) while filming Die Another Day (2002) opposite Pierce Brosnan as James Bond. Halle played Giacinta “Jinx” Johnson, a National Security Agency agent. Her cool factor was amplified when she appeared in a series of X-Men movies as Storm, the tribal princess/ mutant superhero who has the ability to control the weather and can fly. (Halle’s Pinay batchmate at Miss World was Sherry Rose Byrne, one of the 15 semifinalists and that year’s Asia’s Queen of Beauty.) MICHELLE YEOH Another beauty queen-turnedBond Girl, she played Wai Lin, a martial-arts expert/ spy for the Chinese People’s External Security Force with the rank of colonel, in Tomorrow Never Dies (1997). Michelle’s portrayal is consistently regarded as one of the best Bond Girls ever. But as the honorable warrior Shu Lien in the Academy Award–winning Chineselanguage martial-arts film Crouching Tiger, Hidden Dragon, she is deemed by cineastes as greatest action heroine of all time. Michelle was Miss Malaysia, Queen of the Pacific and a Miss World candidate in 1983. Her batch mate included.... MAGGIE CHEUNG I love her in 2046. She won the 57th Cannes Film Festival Best Actress Award for Clean (2004) and also had acclaimed roles in Centre Stage, Chinese Box and In the Mood for Love. Opposite Jet Li (Nameless) and Tony Leung (Broken Sword) in Hero, Maggie held her own against these Chinese superstars as Flying Snow, a skilled assassin and swordsman. Maggie represented Hong Kong and was one of the semifinalists at Miss World 1983 held in London, the crown won by hometown girl Sarah-Jane Hutt. Her
Hydropower
MICHELLE YEOH
and Michelle’s Pinay competitor was Marilou Sadiua. PRIYANKA CHOPRA She was Miss World 2000 representing India. (Our bet was Katherine Annwen de Guzman.) Now she’s one of TV’s ruling action heroines in the leading role of an fBI agent in the suspense-thriller Quantico on ABC. No Bollywood actress has accomplished such a feat. She’s currently playing the badass villain in the movie adaptation of Baywatch, which previously starred…. SHAWN WEATHERLY She played Jill Riley, the most experienced of the female lifeguards, in the first season of the cult TV show from 1989 to 1990. When she won Miss Universe in 1980, her third runner-up was the beloved Maria Rosario “Chat” Silayan. DENISE QUIÑONES The Miss Universe 2001 from Puerto Rico appeared as Andrea Rojas in Season 5 of Smallville. She helped the young Clark Kent (Tom Welling) as the metahuman vigilante known as the Angel of vengeance, a mysterious warrior woman who defends Metropolis while hunting for her mother’s murderer. (Her Pinay competitor was Zorayda Ruth Andam.) LYNDA CARTER Representing Arizona, she was crowned Miss World America 1972 and competed in Miss World, ending in the semifinals with our own Evangeline Reyes. As the iconic star of the TV series Wonder Woman from 1975 to 1979, Lynda was the most high-profile beauty contestant alumnae from any pageant until....
your best travel buddies is this pair of flats
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oldable ballet flats, Yosi Samra (instagram.com/yosisamra.ph) can effortlessly take you from city pavements to the wild outdoors with its quality craftsmanship and runway-inspired details. The New York-based brand has created pairs that are small enough to fit into your favorite handbag during a fun night out or in your luggage for a much-awaited trip. What Yosi Samra flats lack in size, they more than make up for in a variety of styles and an unmatched level of comfort. Pairs come in every imaginable
combination of the most supple leathers, satins, patents and suedes. a few standout pieces feature bold prints, rich tones and classic neutrals. The brand makes chic and versatile looks available year-round with its everyday line complemented by new collections released every season and for special seasons (think weddings). Whether it’s a fun night out with friends or a trip to your favorite vacation spot, these flats take you to places—near and far—in style.
life
GAL GADOT As the big screen’s first Wonder Woman, she handily won Batman v Superman: Dawn of Justice. Before winning this coveted role, Gal kicked ass in the Fast & Furious series as Gisele, a weapons expert and a former Mossad agent. In real life, she trained as an enlisted soldier of the Israel Defense Forces before winning Miss Israel in 2004. She competed in the Miss Universe with our own Maricar Balagtas. Next year Gal will have her own stand-alone Wonder Woman movie, just fitting for the most unforgettable and badass heroine of all time. n
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the science of collecting cute
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f you’re a normal person, you would likely feel giddy at the sight of cute stuff. Whether it’s a baby, a puppy, or a toy, there’s something about cute things that make us want to hold and squeeze and stare at it for hours. This obsession with cuteness can result in a mild mania that urges one to collect cute objects (often just to stare at them for hours). This sometimes results in feelings of guilt. Why am I spending time and money on this? But don’t fret, there is a scientific explanation for your predilection. Yes, it’s natural—an evolutionary advantage
that predisposes us to protect our young. Konrad Lorenz, an Austrian biologist and ethologist, came up with the term “kinderschema”, which refers to the group of traits that we consider as cute and adorable. Cuteness is based on the basic characteristics of a baby: large eyes, button nose, chubby cheeks, etc. It stimulates a region in our midbrains, called the mesocorticolimbic system, which is connected to our motivational processes. What we feel for cute stuff also motivates us to care for it. In short, we care for cute things because it helps
us care for our young and make sure the human race survives. In short, this caring is not a waste of time. This care and craving for cute things causes some people to collect—a craving being satisfied by a number of online stores, like peppermanila.com, which is dedicated to kawaii (Japanese for cute or the quality of being cute). To satisfy the craving for cute, these collectors go online to find great deals and a wide array of choices. Targeting young online shoppers with a penchant for kawaii but with little time to browse through brick-and-mortar stores,
online stores give them the freedom (and time) to look at what’s available, buy on the spot, and have the loot delivered to their doorstep. The items sold and collected range from notebooks and stationery containing kawaii designs, to elegant leatherette-bound journals, to novelty items, like minitape measures and stuffed toy keychains. Anything cute and quirky is fair game. And, yes, these shoppers understand that their passion for cute, aside from being a fun and fulfilling hobby, is just natural.
technology changes BusinessMirror
www.businessmirror.com.ph
Monday, April 18, 2016 E 1
Technology changes, good ManageMenT doesn’T
By Psyche Roxas Mendoza
By Zachary First
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n Moore’s Law, Gordon Moore declared that the power of silicon chips would double every 18 months. Contrast that with Peter Drucker’s much more sober statement about the art of managing people:
The Toyota Production System works for relationships, too By Ed Batista
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HE innovations of t he toyota Production System (tPS) are well-documented in management literature and business school curricula everywhere. these concepts are usually discussed in the context of industrial operations, but they can also be applied to interpersonal issues. the tPS term “ jidoka” means “aut o m at i o n w it h a hu m a n touch.” R ather than ignoring problems and plowing ahead, toyota assembly lines are designed to stop themselves, so that higher-order thinking can be applied to address problems before production resumes. Here’s how toyota describes the sequence of events: n A machine detects a problem
and communicates it. n A situation deviates from the normal workflow. n the line is stopped. n Manager/supervisor removes the cause of the problem. n Improvements are incorporated into the standard workflow. n Good products can be p ro du c e d . this requires an organization’s willingness to stop production— repeatedly—and trust that these interruptions will ultimately result not only in better products, but also in more efficient and profitable operations. While we have to change the terminology a bit, this concept can be applied to almost any inter personal interaction, from a one-on-one conversation to a large meeting. Here’s how this interpersonal jidoka works:
n People are trained to sense and respond to communication problems, both conceptual and emotional. n A communication problem disrupts the normal workflow of an interaction. n Anyone involved in the process is empowered to stop the forward progress toward its current goal (such as an agenda item). n Everyone involved is invited to talk about the communication problem. n Improvements in communication (at both the one-on-one and group levels) are identified and implemented. n Better interactions can be had.Just as in industrial operations, this process requires an organization’s w il ling ness to tolerate interruptions and trust that the result will be a better
product and improved efficiency. this is easy to grasp conceptually and often very difficult to put into practice. Here are three ways to apply these ideas: n Establish norms that help the group acknowledge and regulate emotion. n Make it acceptable for anyone to pause the conversation in order to assess how it’s going. n Recognize that these interventions work most effectively in a feedback-rich culture. W hen we habitually fail to interrupt dysfunctional interactions to address underlying communication problems, we collude in the perpetuation of bad meetings and organizational theater.
Ed Batista is an executive coach and an instructor at the Stanford Graduate School of Business.
Work-life balance is easier when managers know how to assess performance By Scott Behson
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ot long ago, a manager asked me to name the most important work-life benefit for employees. I answered that the most essential benefit isn’t a benefit at all. of course, child care, flexible scheduling and family leave policies are important, but the best thing managers can do to support working parents (and all employees) is to get better at one of their most basic functions: performance appraisals. this means doing the hard work of actually evaluating performance,
“We are not going to breed a new race of supermen. We will have to run our organizations with people as they are.”together they capture the difference between technological progress, which in certain periods occurs exponentially, and the “progress” we make in changing human nature—which is no progress at all. Because human nature doesn’t change, the fundamental art and science of managing humans doesn’t change either. this doesn’t mean that managers today should do exactly the same things that they did 100 years ago. When the purposes, processes and technologies of work change, we need to alter how we manage. But these changes should be to management’s tactics, not its basic function. Managerial effectiveness has always been based on management engaging in the three tasks that Drucker identified as uniquely its own: focusing the organization on its specific purpose; making work both productive and suitable for human beings; and taking responsibility for the organization’s social impacts. If these are the tasks, then here are the action items: n Direct all of the organization’s work toward making strength productive and weakness irrelevant. on the organization’s behalf, this means holding every measure of effort—time, talent or treasure— accountable for the results it must produce in order to justify its expenditure. on the worker’s behalf, this means placing people according to their strengths and governing
them in ways that embrace their unique identities. n Ask if every product, service, program and policy in your organization serves your purpose. No matter the type of organization, the purpose is always social: Businesses exist to create customers, nonprofits to change lives and governments to effectively express the “common will and the common vision,” as Drucker put it. on a regular basis, put everything your organization does on trial for its life according to this standard. n Ensure that organizational problems do not become social problems. And seek to turn social problems into organizational opportunities. Every organization depends for its existence on the world beyond its walls. When organizational problems spill over into the outside world, the organization almost always suffers. When management stops chasing silver bullets and instead, embraces its essential tasks, it will eventually be faced with some profound questions: When an organization’s mission becomes outmoded, what should it do? Amid the rise of machine intelligence, where is the value in human work? these are more than just questions of profit or productivity. they are questions of community, morality and the meaning of human life. Which is exactly why they belong to management, the consummate social function.
By Michael Schrage
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human organizations now stalk today’s globally networked cyborganziations: Would 360-degree performance reviews lead to new insights and efficiencies? How should smart machines be programmed—or trained? are there new networks, such as the Internets of things, or novel data sets managers should access to assure ongoing performance improvement? Organizations managing smart robots and high-per formance machine learning ensembles must monitor correlations between algorithmic efficiencies and customer value. the challenge will be deciding how much those correlations are defined and determined by human leaders as opposed to artificially intelligence support systems. “We simply don’t have good computational theories for social norms and behaviors,” observes Jerry Kaplan, a Silicon Valley serial entrepreneur and author of Humans Need Not Apply. that makes it difficult for smart people and smarter machines to productively coexist and collaborate. But there should be no doubt that people running the business are going to use machine-generated data and predictive analytics to make the machines that generated them even better and smarter. the most provocative question going forward is whether tomorrow’s organizations get better results and more value from performance reviews of their best people or their best machines.
Monday morning
not chair or face time. W hen managers do so, they free employees to arrange their work lives so that they can be the most ef fective. Sur pr ise, sur pr ise: W hen you focus on measuring face time, you get…face time. When you focus on performance, you get superior performance. Refocusing your evaluation efforts in this way doesn’t require the complete overhaul of your company’s performance-management system. It involves relatively small actions that many managers can make on their own. n Define performance in terms
© 2013 Harvard Business School Publishing Corp. (Distributed by The New York Times Syndicate)
of customer satisfaction, core activities or project completion. n Regularly hold goal-setting and feedback sessions with employees, and make goal attainment the core of performance evaluation. n Understand which aspects of employees’ jobs lend themselves to flexible work and which need to be performed at set times in the office. n Allow more flexibility in how, when and where work gets done, while ensuring that enough time is spent at the office to promote communication, collaboration and innovation. n Gradually allow more freedom
and flexibility to well-performing employees. n Recognize that we can maintain and increase performance standards in professional environments, even as we let go of exactly how work gets done. A fitness wristband can track how long you sit in your desk chair. It takes a leader to understand how work really gets done, and by whom.
Scott Behson is a professor of management at Fairleigh Dickinson University and the author of the Working Dad’s Survival Guide: How to Succeed at Work and at Home.
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Zachary First is executive director of the Drucker Institute at Claremont Graduate University.
How to Give a Robot a Job Review mart, quasi-autonomous robots and machines are replacing humans in workplaces all over the world. they learn fast, work hard and complain less. Intelligent technologies are increasingly delivering greater value for less money. But “better than human” comes with its own managerial challenges. What happens when these algorithmic ensembles underperform? Who retrains “machine learning” underachievers? When sophisticated robots— Fidelity robo-advisers, Uber autonomous cars— behave in ways that make customers nervous, how do they get the feedback essential to improvement? Who—or what—is accountable? Brilliant, hardworking machines will require job reviews just as humans do. Executives who can’t get their robots to do a better job may lose their own. Empowering smart machines to—pun intended—live up to their potential may well become the essential new 21st-century leadership skill. Increasingly, robots and machine learning systems will be held to the same key performance indicators that govern human accountability and effectiveness. If the automated chatbot isn’t boosting the contact center’s customersatisfaction rating, reprogramming or retraining is required. Should the manager look to the company’s best customer-care representatives to fix the problem or should he look to the technologists? Should robo-advisers be working more closely with their human counterparts? the same leadership, managerial and motivational questions that haunt smart
Michael Schrage is a research fellow at the Sloan School’s Center for Digital Business at the Massachusetts Institute of Technology. His latest book is the Innovator’s Hypothesis.
Like the poor in the Philippines, they are on the bottom rung of the electionspending ladder. While television outfits can command almost a million pesos for a prime-time 30-second ad placement, the men who post countless stickers of smiling candidates under an El Niño sun are each paid a belowminimum-wage rate of P300 for a daylong work.
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First of three parts
EAN, dark, of average height and with an easy smile, the not-yet-40, close-in security of a government official chose to have the interview at a restaurant close to his place of work. He used to be a militant activistcommunity organizer. He is used to not giving his real name, the same
PESO exchange rates n US 46.2560
₧300
The amount a politician’s operations staff receives a day for posting campaign stickers, posters and tarpaulins
way that he was going to use “Nick” as his nom de guerre in this special report on election spending. “Maselan ang pag-uusapan natin. Mabuti na ang ganito [We will talk about delicate matters. It’s better this way],” he smiled. Nick began by saying there are many like him—once activists who left the movement to look for a paying job.
Distribution Nonrevenue water septage Sewerage Author: Alberto C. Agra
bm Graphics: Job Ruzgal
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n japan 0.4228 n UK 65.4661 n HK 5.9639 n CHINA 7.1344 n singapore 33.9344 n australia 35.5616 n EU 52.1166 n SAUDI arabia 12.3386
Source: BSP (15 April 2016 )