ANNUAL AWARDS PROGRAM FRAMEWORK
OVERVIEW
The Knightvest Annual Awards Program is designed to recognize top performance across the organization using a data-driven and consistent evaluation model. All nominees are selected based on measurable results, with a structured process to ensure fairness across property types, sizes, and roles.
Each category follows a standardized approach:
PROPERTY AWARDS (BY YEAR BUILT)
These categories normalize performance across asset types by grouping properties based on year built.
Property of the Year: 1991 and Before
Property of the Year: 1992–2004
Property of the Year: 2005–2016
Property of the Year: 2017+
Additional Category:
Most Improved Property (all years combined)
Evaluation Criteria:
Occupancy percentage
Net leased percentage
Renewal percentage
Delinquency percentage
NOI and expense control
Compliance and audit scores
ONSITE OPERATIONS (BY PROPERTY SIZE)
To ensure fair comparisons, onsite roles are segmented by property size.
Property Manager of the Year
Small Portfolio (Under 300 Units)
Large Portfolio (300+ Units)
Assistant Manager of the Year
Small Portfolio (Under 300 Units)
Large Portfolio (300+ Units)
Leasing Professional of the Year
Small Portfolio (Under 300 Units)
Large Portfolio (300+ Units)
Evaluation Criteria:
Occupancy and net leased performance
Renewal percentage
Delinquency control
Conversion rates (leasing)
Operational accuracy and compliance
CENTRALIZED REPRESENTATIVE OF THE YEAR
Centralized roles are evaluated separately from onsite teams to ensure alignment with their scope of impact.
Eligible Positions:
Business Manager
Regional Leasing Specialist
Regional Trainer
Evaluation Criteria:
Portfolio impact and performance influence
Response time and support efficiency
Accuracy and execution
Contribution to operational improvements
Categories:
MAINTENANCE AWARDS
Service Manager of the Year
Assistant Service Manager of the Year
Service Tech and/or Make Ready of the Year
Porter and/or Housekeeper of the Year
Evaluation Criteria:
Average work order completion time
Make-ready and turn time
Work order volume completed
On-time completion percentage
Emergency response time (if tracked)
Quality and rework rates (if available)
Resident satisfaction or service scores
Finalists are selected based on KPI performance and supported by a brief summary of imp
Optional Segmentation (if needed in future years):
By Property Size (Under 300 Units / 300+ Units)
By Service Volume (High Volume vs Standard Volume)
Recommended Add-On:
Maintenance Excellence Award
Non-competitive recognition for individuals meeting defined performance thresholds
Allows for multiple recipients
PROPERTY SUPERVISOR OF THE YEAR
Evaluation Criteria:
Portfolio performance (occupancy, NOI, delinquency)
Team performance and development
Operational consistency across sites
EVALUATION PROCESS
Combined KPI score and voting results determine the winner
COMMITTEE STRUCTURE
A rotating committee of Knightvest industry professionals is assigned to each award category.
Each committee member oversees 1–2 award categories
Members are selected annually to ensure fairness and diverse perspective
Responsible for KPI validation, review, and final determination of winners based on KPI% and Vote %.