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SPRINGBANK HILL | $2,495,000

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S P R I N G VA L L E Y V I E W S W

Live in the lap of luxury in this 4579 SF, opulent estate home + developed walkout for a total of 6397 SF of living space with 4+1 bedrooms & 4 car garage, set on a 1/3 acre lot with sweeping views. Lavishly appointed with natural travertine floors, hand-scraped walnut, high-efficiency furnaces & boiler system, A/C, soaring, coffered & 25’ high barrel vaulted ceilings, chic lighting, extensive built-ins, professional-grade appliances including a 48” Wolf gas cooktop, huge pantry & 4 sinks in the kitchen, a stunning master ensuite with cathedral ceiling, central jet-tub, 11’ rounded Roman shower (2 entryways) & two-sided gas fireplace. The master also has a sitting room, huge walk-in & views & the 3 additional bedrooms are all ensuite. The finished walkout wet bar, fabulous wine cellar, gym, flex/media room & in-floor heat. The incredible attention to detail continues outdoors with professional landscaping featuring an outdoor living space with wood burning fireplace, extensive natural sandstone & built-in 48” grill.

UPPER MOUNT ROYAL | $2,350,000

2106

SE VENTH STREET SW

Renovated character home in Calgary’s highly coveted neighbourhood of Mount Royal! Professionally decorated & beautifully updated this elegant home is move-in ready, sits on a 160’ lot & boasts a walkout basement, city views, in-floor heat & new Bosch boiler system, updated electrical, professional-style Wolf, Miele & Sub-Zero appliances, spectacular vaulted & beamed ceilings, built-in speakers, panelled walls, original millwork, designer wallpapers, draperies & chic lighting, granite counters, a huge mudroom, 3+1 bedrooms, 4 updated bathrooms, classic white kitchen and a truly gorgeous backyard! Relax on the front veranda or on the 2-tiered deck in the backyard, wake up to city views, a spa-like ensuite & large walk-in (w/organizers) in your master suite, entertain in the formal living & dining rooms, spend family time in the walkout level media room & enjoy being able to walk to some of the city’s best schools, shops & restaurants. This is inner city living at its best!

ASPEN WOODS | $2,195,000

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A S P E N R I D G E P L AC E S W

Contemporary, timeless & spectacular this Malibu Beach style 2-storey with walkout basement offers the ultimate executive lifestyle with 5663 SF of total living space, 6 bathrooms (3 ensuites), 4 bedrooms, den, home theatre, wet bar, wine room, multiple decks, home gym, 2 therapeutic (hot & cold) plunge pools, huge dining room, vaulted living room, 2 laundry rooms, mudroom & oversized triple garage with built-ins & epoxy flooring. All upper bedrooms have their own ensuite & the master has a private balcony (great views), gas fireplace, his & her walk-ins & spa ensuite with multi-head steam shower & air-jet tub. There are quartz counters thru-out, extensive built-ins, 3 fireplaces, deep-toned hardwood, charcoal stained ebony, sculptural staircases & gourmet kitchen & butler’s pantry with Viking stainless steel appliance package. Sprawling 62 x 140’ lot in a quiet cul-de-sac steps from Rundle College & close to transit (including the West LRT), multiple schools, Westside Rec Centre & Aspen Landing shops & restaurants.

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WEST SPRINGS | $1,795,000

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W E S T PA R K CO U R T, S W

Contemporary home w/4 car garage, huge yard, home theatre, pro-style gym, wet bar, kid’s craft room & multiple ensuite bathrooms! This very special home sits on an 80’ wide lot, backing tennis court & offers a total of 4722 SF of luxurious living space with 3 ensuite bdrms up & 2 more bdrms down. The kitchen is a chef’s dream w/ Viking appliances (incl 48” gas stove w/ 2 ovens, pot filler & pro-hoodfan) it opens to a vaulted living room w/full-height stone fireplace & dining room w/ butler’s pantry (w/ Fisher & Paykel dishwasher drawers). A den, guest bath, craft rm & mudrm complete the main. There is a bonus room, laundry & 3 ensuite bedroom upstairs. The master has a fashion lover’s walk-in & spa ensuite w/ stone accent wall & steam shower w/ body sprays. Basement has 2 bedrooms, media Rm, wet bar (Sub-Zero wine fridge) & big gym. 4 car garage w/ drive-thru to bkyd, in-floor heat & built-ins. Control-4 Home Automation system, built-ins, speakers, A/C, blinds on remote control, deck w/ heater & speakers.

WEST SPRINGS | $1,295,000

107

WENT WORTH L ANE SW

Exceptional finishings & exquisite design are yours to enjoy in this elegant estate home offering 4289 SF of total living space & a triple garage (w/ built-in cabinetry)! This Wentworth Estates home is set on a huge lot (76’ frontage, 9181 SF) with sunny, south backyard, just steps to the shops & restaurants of West 85th Street & close to schools. It boasts 3+1 bedrooms, formal dining room, living room, bonus room, main floor den & laundry/mudroom and a gourmet kitchen with large centre island, granite counters, walk-in pantry & stainless steel appliances including a gas cooktop. Features A/C, 2 fireplaces, 10’ high flat painted ceilings, hardwood floors, granite counters & built-in speakers throughout the house. The master suite offers a gorgeous ensuite featuring jetted tub, shower with built-in bench, his & hers sinks & generously scaled walk-in closet. 2 other bedrooms (1 with walk-in closet) share a 5pc bathroom. Superb basement development offers media room, wet bar, 4th bedroom, full bathroom & family/games room.

GARRISON WOODS | $1,095,000

109

YPRES GREEN SW

Stylish home in the sought-after Garrison Woods! Presenting a total of 3313 SF of lavish living space features including arched doorways, contemporary natural stone flooring throughout the front entrance, kitchen and living room, beautiful hardwood floors through the dining room, flex room. The main floor showcases a stunning kitchen with upgraded stainless steel appliances (including a Viking fridge, Miele steam oven and microwave, and a wine/beverage cooler) granite counters, custom designed natural stone backsplash, eating bar and breakfast nook. A spacious living room off the kitchen boasts a gas fireplace, mantle with built-in cabinets. The upper level offers a spacious master suite, 5 piece ensuite featuring a soaker tub, shower, his & her sinks, walk-in closet, private laundry with L/G stacked washer/dryer. Completing the upper is a flex room, 2 bedrooms & a 4 piece bath. Fully developed basment featuring spacious rec room, full bath + bedroom & den. Double detached garage & patio in the fulkly landscaped backyard. Love living in the heart of this inner city community.

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JUST ASK US! KILLARNEY | $969,000

2745

2 3 R D AV E N U E , S W

Spoil yourself with upscale finishings/features and an oversized backyard (lovely landscaping, sprinklers, matching shed, 2 gas lines & new fence) with parking for 3 cars (heated double garage + off-street). The impressive list of upgrades includes extensive use of split-faced limestone (wine rm & fireplaces), quartz counters (thru-out), hardwood (main, upper & stairs), heated porcelain tile (4 bathrooms & mudroom), A/C, built-in speakers (3 levels + outside), Grohe fixtures, lots of built-ins & stainless steel appliances incl. induction cooktop! Entertain in the gourmet kitchen with soft-close cabinets, large island & walk-in pantry. It opens to the dining room with coffered ceiling. The living room & den share a 2-sided fireplace. A mudroom & powder room, both with in-floor heat complete the main. There are 3 big bedrooms & laundry room upstairs. The master has a lavish ensuite (free-standing tub) & huge walk-in. Lower level developed with 4th bedroom, full bath, media room, wet bar & stone wine room.

RICHMOND | $949,000

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24 A S T R E E T, S W

Clean lined, contemporary NEW home with city views, glass walls, Jenn-air appliances, steam shower & extensive built-ins! This is elevated inner city living with an open plan (perfect for entertaining) & lot of space for a family (a dedicated floor for the kids with 2 bedrooms, bonus room & a homework area). Great curb appeal is just the start. Main has party sized kitchen w/ 2 islands, high-end appliances (incl.gas stove & wine fridge), high-gloss cabinetry, quartz counters & wide plank hardwood that flows into the dining & living (w/modern gas fireplace). Built-in seating & storage off back & front entryways makes for convenient daily living & glass doors open to the landscaped & fenced backyard. The 2nd floor has 2 bedrooms (w/ walk-in closets), bonus Rm, full bath & study area w/ built-in desks. The top floor is your private boutique hotel inspired master suite w/ balcony, views, huge walk-in (w/ built-ins) & ensuite with steam shower, free-standing tub, heated floor, his/ her quartz topped vanities.

GARRISON WOODS | $859,000

19

SOMME L ANE, SW

3+2 bedroom family home with extensive recent renovations! This stylish 2 storey fronts Ypres Green Park, in the heart of Garrison Woods, and offers a very pedestrian friendly lifestyle walking distance to schools, Safeway, Starbucks, Village Ice Cream, Cobbs Bread etc. & many trendy Marda Loop shops & services! It features rich, hand-scraped walnut flooring flowing thru main level, a full-height stone fireplace in the living room, a big dining room, renovated powder room & family-sized mudroom (with built-in seating/storage), island kitchen with granite counters, white cabinets, stainless steel appliances & adjoining family room. Upstairs there are 3 spacious bedrooms incl. a vaulted master suite w/ chic light fixture, walk-in closet & spa-light, light & bright ensuite, fully developed basement with expanded laundry, full bathroom & spacious family room flanked by 2 bedrooms. The backyard has a deck & low maintenance landscaping and the front yard is a sunny, fenced oasis overlooking the park.

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STORY TITLE // SECTION

Supporting the visions of entrepreneurs one story at a time. Volume 26 | Number 12

REGULAR COLUMNS

15 16

Here Comes the Long Run

By Frank Atkins

Taxpayers Need Return Policy for Politicians By Colin Craig

18 67 81 105

Amazon and Pipelines By Cody Battershill

BOMA Calgary News Winter 2017

CONTENTS COVER FEATURE

42

A Champion of Charity Eva Friesen’s impact at the Calgary Foundation and beyond By Melanie Darbyshire

Leading Business The Calgary Report

110

Current developments for Calgary Telus Convention Centre, Tourism Calgary, Calgary Economic Development, and Innovate Calgary

Marketing Matters By David Parker

ON OUR COVER: ABOVE: EVA FRIESEN, PRESIDENT AND CEO OF THE CALGARY FOUNDATION (CF). PHOTO SOURCE: EWAN PHOTO VIDEO

FIND US ONLINE! B US I N E SS I NCALGARY.COM BUSINESS IN CALGARY

@BUSINCALGARY

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STORY TITLE // SECTION

Supporting the visions of entrepreneurs one story at a time. Volume 26 | Number 12

92

32

CONTENTS COMPANY PROFILES

89 95

THIS MONTH’S FEATURES

Arlington Street Investments

22

J ubilee Engineering Consultants Ltd.

28

Celebrates 5 Years

Celebrates 35 Years

102

Cadeon Inc.

Celebrates 10 Years

2018: Looking Ahead Guarded optimism By Colleen Wallace

 orst is Over for the Calgary W Housing Market Positive economic indicators point to a rosier outlook for 2018 By Mario Toneguzzi

32

 ant to Succeed in Business? W Harness the Power of Flight By Debra Ward, Canadian Business Aviation Association (CBAA)

95

36

Attracting and retaining immigrant customers By John Hardy

48 57

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Doing Business in a Fusion Market

Beyond White Collar A look at continuing education programs in Calgary By Erlynn Gococo

 AIOP Calgary Chapter presents N the 1st Annual Real Estate Excellence (REX) Awards gala


PUBLISHERS

Pat Ottmann & Tim Ottmann

ASSOCIATE PUBLISHER

Evelyn Dehner evelyn@businessincalgary.com

EDITOR

Melanie Darbyshire

COPY EDITORS

Lisa Johnston, Nikki Gouthro

ART DIRECTOR

Jessi Evetts jessi@businessincalgary.com

ADMINISTRATION

Nancy Bielecki nancy@businessincalgary.com Denise Templeton denise@businessincalgary.com

REGULAR CONTRIBUTORS Cody Battershill Frank Atkins David Parker Colin Craig

THIS ISSUE’S CONTRIBUTORS Melanie Darbyshire Colleen Wallace Mario Toneguzzi Debra Ward John Hardy Erlynn Gococo

PHOTOGRAPHY

Cover photo courtesy of Ewan Photo Video

Professional Development IT PAYS TO KNOW

Mark your calendar for payroll education! Teresa S., PCP - Member Prairie Region

With more than 200 federal and provincial regulations and changes each year, staying payroll compliant is one of the biggest challenges employers face. Ensure compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA). CPA offers seminars for all levels from beginner to advanced. On a variety of topics covering Learning Payroll, Taxable Benefits, Employment Standards, Pensions and more. Learn more at payroll.ca.

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Chris Miller chris@businessincalgary.com Bobbi Joan O’Neil bobbi@businessincalgary.com

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SUBSCRIPTIONS Online at www.businessincalgary.com Annual rates: $31.50 CDN | $45 USA $85 International | Single Copy $3.50 Business in Calgary is delivered to over 33,500 business people every month including all registered business owners in Calgary, Banff, Canmore, Airdrie, Okotoks, Cochrane and the Calgary Chamber members. The publisher does not assume any responsibility for the contents of any advertisement, and all representations of warranties made in such advertising are those of the advertiser and not of the publisher. No portion of this publication may be reproduced, in all or in part, without the written permission of the publisher. Canadian publications mail sales product agreement No. 41126516.

Become a CPA member and get preferred rates on seminars. Stay Current Stay Compliant

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Business in Calgary magazine’s circulation is audited twice a year by BPA International.


HERE COMES THE LONG RUN // FRANK ATKINS

Here Comes the Long Run BY FRANK ATKINS

J

ohn Maynard Keynes is often called the father of macroeconomics. If macroeconomics is summed up by the belief that without government spending the economy will collapse, then he is probably the founder of macroeconomics. When asked about the long-run consequences of his policies, Keynes stated that we should not worry about the long run because in the long run we are all dead. Unfortunately, the long run comes faster than Keynes would have us believe. This is very relevant because of recent statements uttered by Bill Morneau, the minister of finance. Mr. Morneau recently stated the federal government has no plans to return to a balanced budget any time soon. The budget deficit for 201718 is expected to be $28.5 billion, including a $3-billion reserve fund. It is not clear how $3 billion will help when the deficit is so high in the first place. In spite of this, the out-ofcontrol spending will continue to increase. The government recently announced plans to pour an additional $180 billion over the next 11 years into the infrastructure void. We must remember that during the last election, Trudeau the Junior claimed the economy was in trouble and we needed stimulus spending to help the economy. I argued at the time that the economy was in fact doing all right, and Mr. Trudeau actually simply had his father’s genetic predisposition to massive government spending. Now the federal government is finally willing to admit the national economy is performing quite well. However, Mr. Morneau seems to be terribly confused about the state of affairs. Mr. Morneau recently stated, “We find ourselves in this positive position because of the economic approach we have taken.” So, apparently we can thank out-of-control spending for the fact the economy is performing well. Thinking that

THE PROBLEM HERE, THAT BOTH MR. MORNEAU AND MR. TRUDEAU DO NOT SEEM TO RECOGNIZE, IS THAT THE LONG RUN IS LURKING AROUND THE CORNER. government spending, which is measured in billions, can stimulate the Canadian economy, which is measured in trillions is, as Preston Manning said a long time ago, like thinking you can start a 747 with a flashlight battery. Mr. Morneau showed his further confusion by stating, “We are going to continue down that path [deficit spending] and we are going to do it in a fiscally-responsible way.” It is not at all clear to me, or to many other economists, how running a $28.5-billion deficit when the economy is growing is fiscally responsible. The problem here, that both Mr. Morneau and Mr. Trudeau do not seem to recognize, is that the long run is lurking around the corner. Interest rates are starting to increase, although somewhat slowly in Canada. Eventually, interest rates in Canada will return to more historical levels. With continued deficit spending, and the accompanying increase on federal debt, debt-servicing costs will begin to increase. Eventually, we will not be able to maintain deficit spending while paying the increased debt-servicing costs, and taxes will have to increase, which will have a detrimental effect on economic performance. The result will be an increase in the deficit due to a decrease in tax revenue. The cycle will continue until something drastic is done. This is the long run. Sound familiar? Pierre’s shadow is descending over us one more time. Frank Atkins is a senior fellow at the Frontier Centre for Public Policy.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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TAXPAYERS NEED RETURN POLICY FOR POLITICIANS // COLIN CRAIG

Taxpayers Need Return Policy for Politicians BY COLIN CRAIG

W

ouldn’t it be nice if politicians came with a return policy?

examples across the political spectrum that would have made politicians think twice about their actions.

Just imagine if taxpayers had a legal tool that could be used to remove a politician from office in the event they broke a major campaign promise, performed poorly or surprised taxpayers with an unpopular tax increase.

Unfortunately, taxpayers have had no legal course of action to obstruct bad decisions. Speaking out – calling and emailing MLAs – certainly helps, and it’s important, but it’s not as powerful as recall.

Fortunately, such a tool exists and it has been in place in British Columbia for decades. It’s time for Alberta to follow B.C.’s lead and pass something known as recall legislation.

Opponents of recall legislation sometimes suggest it’s an illadvised idea as “voters would use it irresponsibly” … but the facts suggest otherwise.

For those who aren’t familiar with recall legislation, it allows voters to start a petition in a politician’s constituency, collect signatures from a majority of voters and then have that politician removed from office, forcing a byelection.

British Columbia voters have had recall legislation since 1995, and there have been 26 attempts to recall MLAs, but only one of them was successful (kind of). Former B.C. MLA Paul Reitsma resigned right near the end of the recall process, after it was clear the petition had more than enough signatures to recall him. However, there have been some other close calls.

Think about all of the uses: A bunch of MLAs have crossed the floor to sit as independents or with another party. Surely some off their constituents were fine with this decision, but if others were upset, recall legislation would be the perfect tool. What about tax hikes? Do you think Premier Notley would have moved ahead with her surprise carbon tax – something she didn’t campaign on – knowing that some of her party’s MLAs could have had their seats recalled by angry voters? What about the debt? If voters had recall, would they have used it after Premier Notley unveiled a plan to triple the province’s debt in just four years? Premier Redford’s “sky palace” didn’t sit well with taxpayers either – would that have led to a recall? It’s hard to look back and ponder how recall may or may not have been used by voters, but certainly we can think of

Some pundits also believe that former premier Gordon Campbell would have lost a few MLAs had he not quit after bringing in a harmonized sales tax – just months after promising not to during the province’s election. More than anything, recall serves as a deterrent to politicians thinking about bringing in policies that upset a majority of the electorate. But perhaps one of the most interesting aspects of recall legislation is that it’s a hit with voters. In 1991, before passing recall legislation, British Columbia held a referendum and asked voters if they wanted the tool – 82 per cent voted in favour. Given the tool is a hit with voters, and politicians are always looking for ideas that appeal to voters, why not give your MLA a call and tell them you support recall?

Colin Craig is the interim Alberta director for the Canadian Taxpayers Federation.

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


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AMAZON AND PIPELINES // CODY BATTERSHILL

Amazon and Pipelines BY CODY BATTERSHILL

W

hat if we competed as hard for Canada’s energy as we did for America’s Amazon? What if Canadians were as excited about pipelines as they seem to be about attracting the online retail giant’s “HQ2” – its second headquarters? Don’t get me wrong. The economic impact of HQ2 will be profound no matter where Amazon decides to build it. And I hope they choose Calgary out of the nearly 240 submissions they’ve received. After all, Amazon says HQ2 will bring with it $5 billion of total investment. But HQ2 isn’t the only thing standing between a community’s economic health and total ruin. We’ve had choices. For example, the now-defunct Energy East pipeline would have created 14,000 jobs along its 4,500-kilometre route, invested $15.7 billion in construction and operations, added $55 billion to Canada’s GDP, and pumped $10 billion into federal and provincial coffers in the form of taxes. The recently shelved Pacific NorthWest LNG project in British Columbia had engaged more than 1,100 local businesses and spent more than $7.4 billion – including $156 million in First Nations communities – before regulatory uncertainty ultimately killed the project. The total investment of $36 billion never materialized and is likely gone forever. Then there’s the lifeless Northern Gateway pipeline, Kinder Morgan’s persistent but much-besieged Trans Mountain expansion project, and the billions of dollars of cancelled or suspended investments across the oilsands. Where were the state-of-the-art publicly-funded Amazonlike promotional campaigns for those projects?

THE U.K.-BASED CARBON DISCLOSURE PROJECT GAVE AMAZON AN F FOR REFUSING TO DIVULGE ITS EMISSIONS USE INFORMATION, WHILE THE SAME GROUP AWARDED A GRADES TO TECH RIVALS APPLE AND MICROSOFT. Let’s be clear, Amazon would be a great win for my home city. But it’s not without its own controversies. The U.K.based Carbon Disclosure Project gave Amazon an F for refusing to divulge its emissions use information, while the same group awarded A grades to tech rivals Apple and Microsoft. We can’t afford to be naive. We need to focus on expanding our jobs markets, on encouraging diverse investment, on providing royalties and taxes for our social programs, and on our mutually-beneficial partnerships with indigenous and other rural communities. If Amazon chooses Canada, it will be a transformative economic achievement in which our country should take great pride. But when we show the same passion for fair trade energy as we just have for Amazon, that will be the true game-changer. That’s when oil and gas – already Canada’s largest single economic contributor – will provide an even larger boost to our economy, our job markets, our communities, our social programs and our incredible way of life. Cody Battershill is a Calgary realtor and founder/spokesperson for CanadaAction. ca, a volunteer organization that supports Canadian energy development and the environmental, social and economic benefits that come with it.

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


WEBBER ACADEMY IS PLEASED TO ANNOUNCE THE APPOINTMENT OF

VALERIE PRATHER Q.C. TO THE BOARD OF DIRECTORS Valerie Prather attended the University of Calgary for both her undergraduate studies as well as her Bachelor of Laws. Upon her graduation from law school, she went on to article at Bennett Jones LLP. Once she completed her articles, she continued to practice at Bennett Jones, making Partner in 1997. As Co-Head of the Health Law Practice Group, Ms. Prather’s litigation practice focuses on defending physicians in medical negligence claims. Ms. Prather has been recognized as one of Canada’s leading personal injury lawyers by Best Lawyers in Canada since 2009. She was awarded the Women in Law Leadership Award, inducted into the International Women’s Forum in 2015, and most notably, she was appointed Queen’s Counsel in 2016. Ms. Prather regularly lectures at the University of Calgary Medical School on medicolegal matters. In 2015, she was appointed Adjunct Professor of Medicine in the Department of Obstetrics and Gynecology. Her commitment to encouraging aspiring professionals doesn’t end there as Valerie has also served as Principal to 15 Articling Students over the years. Webber Academy is proud to announce the appointment of Valerie Prather to the Webber Academy Board of Directors.

FOR MORE INFORMATION VISIT WEBBERACADEMY.CA


Congratulatio Rhonda Arvanitis, FCIP Travelers Canada

John Tucker, FCIP TD Insurance

Dan de Montmorency, CIP Intact Insurance Company

Harneet Barts, FCIP TD Insurance

Lindsay Voth, FCIP BFL CANADA Risk and Insurance Inc.

Mary Deiter, CIP BrokerLink

Cornelia Bota, NFCIP Intact Insurance Company

Jay Jeworski, NFCIP Charles Taylor Adjusting

Tara Dempster, CIP Wawanesa Mutual Insurance

Rebecca Conway, FCIP Travelers Canada

Beatrice Brown, CIP (Adv) Westland Insurance Brokers Ltd.

Annavonne Diprose, CIP Aon Reed Stenhouse Inc.

Tricia Crews, FCIP Rogers Insurance Ltd.

Rhonda Hutchinson, CIP (Adv) Intact Insurance Company

Goel Edworthy, CIP Braemar Adjusting

Carrie Falkenham, FCIP Intact Insurance Company

Kim Philps, CIP (Adv) Rogers Insurance Ltd.

Daniel Etsaghara, CIP Litwiniuk & Company

Tara Gray, FCIP BFL CANADA Risk and Insurance Inc.

Jennifer Strachan, CIP (Adv) A.M.A. Insurance Agency Ltd.

Nathan Forster, CIP Wawanesa Mutual Insurance Co.

Angela Hart, FCIP Marsh Canada Ltd.

Odunola Aderounmu, CIP Intact Insurance Company

Lourdes Garcia, CIP Federated Insurance

Jeff Hattingh, FCIP Marsh Canada

Michael Arnold, CIP Arthur J. Gallagher Canada Limited

Lisa Gauvin, CIP A.M.A. Insurance Agency Ltd.

Stephanie Hope, FCIP Catlin Canada Inc.

Heather Beattie, CIP Liberty International Underwriters

Cassina Greenwood, CIP Aviva Canada Inc.

Duane Magnuson, FCIP Canada Cat Inc.

Kyle Bozarth, CIP CNA Canada

Alyssa Groves McAloney, CIP Jardine Lloyd Thompson Canada

Christine Olenick, FCIP Intact Insurance Company

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Chartered Insurance Professionals (, CIP) and Fellow Chartered Insurance Professionals (, FCIP) are dedicated experts who have completed a rigorous qualification process requiring several years of study, strict adherence to a code of conduct and years of insurance experience. The Insurance Institute salutes the class of 2016 for their commitment to education, dedication to ethics, and achievement of this professional standard. www.insuranceinstitute.ca/consumer

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2018: LOOKING AHEAD // URBANOMICS

2018: LOOKING AHEAD GUARDED OPTIMISM BY COLLEEN WALLACE

T

he Calgary business year is ending with guarded optimism.

Most Calgary businesses rely heavily on key factors like the economy, employment and consumer confidence. While the Calgary business sector still winces about dwindling media gloom and doom, when it comes to declaring the turnaround, a rebound and the recovery, they cautiously suggest – “it’s not over, till it’s over.” “It’s safe to project a slow and steady recovery,” says Shannon Lenstra, president of Kon-strux Developments and a BILD Calgary Region board member. “There will be minimal growth until people begin to understand that a fluctuating $50 per barrel is likely the new normal. “Behind the scenes there are hundreds of businesses and entrepreneurs working hard for new and innovative ways to diversify and bring new business to Alberta. The recovery isn’t simply a matter of government wand waving, nor is it luck.” Although diversification is a solid fact of contemporary Calgary business life, the impact of the energy sector – on everything from retail sales to housing starts – is a crucial aspect of the Calgary business climate. According to ATB Financial’s recent quarterly projections, Alberta is on track for an end to the two-year recession, and it forecasts the provincial economy growing by 2.3 per cent in 2018. The bank also highlights with positivity that the energy patch has stabilized and guesstimates 2018 oil prices rising to US$55.

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Even the most enthusiastic of Calgary business boosters temper any mentions of a rebound with disclaimers and realities of significant new normals. “Consumer confidence is slowly regaining traction in the Calgary market,” notes Paul Boskovich, vice president of Alberta with Genstar Development and a BILD Calgary Region board member. “But until evidence of substantial employment growth is behind us, the rebound may be sluggish. The housing industry will need to create demand by providing housing solutions for Calgarians that are not present in the resale market.” “I think we have seen the Alberta and Calgary consumer become more confident since fall of 2016,” says Shane Wenzel, president, Shane Homes Group of Companies and a BILD Calgary Region board member. “It also helps that the media has backed off the constant stories about layoffs, which is discouraging for consumers. Moving forward will bring challenges of creating more full-time jobs for people.” Most seasoned Calgary business insiders acknowledge that although the housing market is a direct casualty of the economy, it is also an important barometer of the consumer mood. “We are projecting 2018 to be similar to 2017, which is a positive outlook because this year represented a more normalized housing market,” says Ryan Boyd, senior vice president of Calgary communities with Brookfield Residential and a BILD Calgary Region board member. “It was a market


2018: LOOKING AHEAD // URBANOMICS

BOYD EMPHASIZES THE IMPORTANCE FOR CALGARY’S BUILDING INDUSTRY TO NAVIGATE AND UNDERSTAND CITY POLICY, TO ENSURE THE INDUSTRY’S ABILITY TO BRING A CHOICE OF AFFORDABLE HOUSING PRODUCTS TO MARKET AND HE IS CONFIDENT THE CITY AND THE INDUSTRY ARE ALIGNED IN WORKING HARD TO BETTER FACILITATE DEVELOPMENT. that allowed homebuyers more time to research and evaluate what housing options were available to them. “Consumer confidence is coming back to the housing market. There may not be an increased flood of home buying next year but it will be representative of a fundamentally strong market for a population base of a million-plus people. “As an industry, we all had to reset our budget expectations and adapt our business plans accordingly to reflect the lower, more normalized, volume of sales,” he explains. “Calgary is expected to lead the country in GDP percentage increase this year. That will also help consumer confidence.” Boyd emphasizes the importance for Calgary’s building industry to navigate and understand city policy, to ensure the industry’s ability to bring a choice of affordable housing products to market and he is confident the city and the industry are aligned in working hard to better facilitate development. He also admits that challenges still exist. “Affordability remains an issue for Calgary. While we are still very affordable compared to other Canadian markets, we have had a steady erosion of affordability in the Calgary housing market in recent years. “As an industry, we need to constantly evolve and improve our housing product to reflect the needs and wants of the customer base,” he says.

Wenzel urges a crucial focus. “Taxes are always an issue. And Calgarians feel tapped out. City hall has to realize this, and pay more attention to Calgary’s ‘must- haves’ versus the ‘nice-to-haves.’ Another vital factor for the homebuilding industry is the province’s upcoming revisions to the Municipal Government Act (MGA).” Lenstra also adds a business warning about the rise of knee-jerk critiques, at all levels. “An authentic analysis of our situation needs to take into account how global oil prices are set, and the decisions we made as Albertans over the last several decades. “We are in this together,” she says. “I am troubled by the polarization of our political conversations. It’s a trend that seems to be spreading up here from the U.S. As a businessperson, I’m passionate about consensus and working together so everyone wins.” Paul Boskovich enthusiastically underscores, “Economic growth is an absolutely necessary objective for any city that aims to be vibrant and relevant. We are fortunate that Calgary has not stopped growing, but we can no longer take for granted the momentum behind our economic future. “We need to see private industry and municipalities work more collaboratively to ensure the Calgary region remains competitive.”

ABOVE: RYAN BOYD, SENIOR VICE PRESIDENT OF CALGARY COMMUNITIES WITH BROOKFIELD RESIDENTIAL.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

23


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OFF

THE

Wood Family Donates $1 Million to the Salvation Army This year’s annual Hope in the City fundraiser for the Salvation Army kicked off the holiday season with a major donation of $1 million from the Wood Automotive Group and the Wood family. The group and its president, Gerry Wood, believe in helping others and have been supporting the Salvation Army for more than 20 years. Mr. Wood is also a member of the Salvation Army advisory board. “The focus of our family business has always been commitment, integrity, values and making a positive difference in the community,” says Gerry Wood. The donation will go directly to helping Calgary’s less fortunate and at-risk individuals, families and seniors. “We’re absolutely amazed and most grateful for this gift from the Wood Automotive Group and Gerry Wood,” says Lieutenant-Colonel Larry Martin with the Salvation Army. “It’s incredible that people have such big hearts, who care so much about their community and recognize that there are people who are struggling and really need some extra support.” Lt.-Col. Martin says the Salvation Army, just like many others in the city, has been struggling through the challenging economy, but thanks to the generosity of people like Gerry Wood they are able to continue to help Calgarians in-need. “This exemplifies the spirit of caring as a model which others might be able to emulate,” Lt.-Col. Martin adds.

The Wood Automotive Group is one of Alberta’s largest automotive retailers dedicated to outstanding customer service, and committed to giving back to the community through charitable endeavours. Gerry Wood started the company with one small rural dealership 34 years ago and has grown it into what it is today by recognizing opportunities and taking chances. The $1 million contributed to the Salvation Army by the Wood family will not only help those less fortunate in the holiday season but will also go towards a capital project in Calgary.

ABOVE: GERRY WOOD WITH HIS FAMILY AT THE RECENT CALGARY BUSINESS HALL FAME INDUCTION CEREMONY IN OCTOBER. LEFT TO RIGHT: RORY, ELAINE, GERRY, MEGAN, AMY AND CAILEAN WOOD. BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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Cardel Lifestyles Named Multi-Family Builder of the Year Calgary multi-family builder Cardel Lifestyles was recently named Multi-Family Builder of the Year at the 2017 Canadian Home Builders’ Association-Alberta Awards of Excellence in Housing and Safety Leadership. The awards were handed out at the BILD Alberta fall conference in Jasper on September 15. Created in 2000 to expand Cardel’s quality and value to town-house and condominium buyers, Cardel Lifestyles is today one of Calgary’s largest and most recognized condo and town-home builders. It has designed and built 15 multifamily developments since 2000, totalling 2,700 condos and town homes. Cardel Lifestyles’ current developments include Auburn Walk (in Auburn Bay), Cranston Ridge (in Cranston), Nolan Park (in Nolan Hill), Sage Place (in Sage Hill) and Walden Place (in Walden). “I was thrilled when I learned of winning the award, and so proud of my team who have worked so hard this year,” says Tim Logel, president and co-founder of Cardel Lifestyles, who accepted the award along with his sons, Brayden and Kevin. “This type of recognition for a homebuilder is what we dream about.” The award was based on Cardel Lifestyles’ show home designs, site safety record and customer experience ratings, which were measured via independent surveys conducted by CustomerInsight one month and 13 months after customers moved into their condo or town house. Cardel Lifestyles has won the award each of the last three years. Logel attributes his company’s success to its integrated model. “I am big believer in having all teams under one roof, including design, sales, marketing, construction, service and finance. This improves levels of communication and execution of our overriding strategy to exceed customers’ expectations and treat customers like we would want to be treated.” He says the Cardel Lifestyles team has been focused on innovation and improvements in all aspects of the business. “Within our competitive strategy, we have seen that more choice for customers – with six developments and 20 dec-

orated show homes – has led to more sales and a 27 per cent growth rate in 2017. We have led all Calgary multi-family builders for sales since 2006.” Credit also goes, he says, to Cardel Lifestyles’ partners. “Over the years, we have been able to attract and work with a team of developers, trades, consultants and supplier partners who also share our passion for quality, excellence and innovation. Working closely on all the moving parts with over 60 other companies, results in improved outcomes and happier customers.” Logel admits the Calgary marketplace has seen better days. “In terms of the marketplace today in Calgary, we see a number of developments that are challenged with weak sales as customers seek the best locations with amenities, floor plans, value and builder reputation.” He adds the market is slowly gaining strength though. “We have met over 4,000 groups of buyers this year that we look forward to working with next year. This should all help in lowering inventories of completed units and increasing demand in 2019.” This optimism has led Logel to launch a new brand – Logel Homes – with his sons and brother, Brad, last May. “This year I celebrated my 35th year in the homebuilding industry and remain passionate about delivering high-quality homes and customer experiences,” he says. “Organizing the next generation for growth and improvement has been a longtime legacy goal of mine. I am fortunate to have chosen a business that I find so compelling, where there is no end of things to work on and be able to keep the same high level of passion and excitement.”

ABOVE: AWARD WINNING HOME BUILDER, TIM LOGEL PHOTO SOURCE: STUDIO LUMEN

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


City of Calgary Food and Yard Waste Bylaw Enforced – November 1, 2017 Organic waste streams such as food waste, paper toweling miscellaneous organic wastes are introduced to the TVR™ technology which converts raw waste to a high calorific bio-fuel. Bio-fuel produced is virtually odorless and is significantly reduced in weight and volume. Businesses and organizations must provide separate food and yard waste collections. Chain restaurants and organizaions can now rent the equipment to process in-house food waste and the resulting Bio-fuel will be removed on an every two week basis.

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WORST IS OVER FOR THE CALGARY HOUSING MARKET // REAL ESTATE

WORST IS OVER FOR THE CALGARY HOUSING MARKET POSITIVE ECONOMIC INDICATORS POINT TO A ROSIER OUTLOOK FOR 2018

BY MARIO TONEGUZZI

T

he worst is over for Calgary’s housing market as it turned the corner in 2017 and experts are expecting an even rosier outlook for 2018.

After struggling through two years of a vicious recession in 2015 and 2016, many indicators, including GDP and employment growth, will buoy spirits in the Calgary region, fostering a positive environment for the residential real estate market. “Overall in the housing market, whether it’s the new home or the resale, we’re expecting to see activity gradually improve. Overall, the economy has been making some gains,” says Richard Cho, principal, market analysis, with Canada Mortgage and Housing Corp. He says a combination of factors will drive the housing market – economic, employment and population growth as well as mortgage rates which are expected to remain relatively low. “Consumer sentiment in the market has also been improving and that should help support it in 2018,” adds Cho.

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

The CMHC 2018 Housing Market Outlook for the Calgary region shows the following forecast: • Single-detached starts will range from 4,200 to 4,600 – up from 4,100 to 4,500 in 2017 • Multi-family starts will be between 6,000 to 6,500 – down from 6,700 to 7,300 in 2017 • MLS sales will range from 23,300 to 24,900 – in the same range as 2017 which is 23,000 to 24,600 • MLS average sale price will be between $477,300 to $482,700 – an increase from 2017 which is $468,800 to $474,200 • The five-year mortgage rate will range from 4.9 to 5.7 per cent – compared to 4.6 to five per cent in 2017 • The October rental market vacancy rate will be six per cent – down from 6.8 per cent this year • The two-bedroom monthly average October rent will be $1,250 – up from $1,240 this year


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WORST IS OVER FOR THE CALGARY HOUSING MARKET // REAL ESTATE

THE ONE AREA OF APPREHENSION IN THE HOUSING MARKET IS IN THE MULTI-FAMILY SECTOR WHERE THE INVENTORY REMAINS HIGH. THIS IS MOSTLY DUE TO A HIGH LEVEL OF NEW CONSTRUCTION THAT TOOK PLACE IN THE PAST FEW YEARS. • The population will grow to 1,523,700 from 1,495,600 this year

important to keep in mind the comparison was to last year when prices were still depressed.

• Annual employment will rise to 845,600 from 832,200 this year

“This uplift is a good sign and we remain cautiously optimistic. However, until we see the price of oil stabilize over $50 per barrel and full-time employment numbers increase, the recovery will continue to be slow,” says Lyall. “Both buyers and sellers who were waiting on the sidelines for the housing market to show signs of recovery started to re-engage in recent months.”

Allan Klassen, senior vice-president of Calgary homes for Brookfield Residential, says the homebuilder has a multiyear lens in its business planning. It pays attention to interest rates, employment numbers, in-migration data and the prospects for economic growth. Calgary is expected to lead the country in growth, supported by positive but modest international and inter-provincial migration. The prospect for increases in interest rates tempers this somewhat – but Brookfield remains positive and realistic in its forward outlook, says Klassen. “I believe consumer confidence is coming back to the housing market. We have seen positive job growth, international immigration and GDP, all good signs for a recovering market. We see 2018 as a steady follow-up to 2017, due to the strong fundamentals of jobs, economic growth, a steadying of oil prices and our city’s adaptation and resiliency in our new normal,” he says. The one area of apprehension in the housing market is in the multi-family sector where the inventory remains high. This is mostly due to a high level of new construction that took place in the past few years. But Guy Huntingford, CEO of BILD Calgary Region, says inventory levels for single-family homes are exactly where builders would like them to be particularly in developing areas of the city. “There’s still pent-up demand in very many areas of the city. I think our industry is quite bullish about that particular market,” adds Huntingford. Corinne Lyall, broker/owner, Royal LePage Benchmark, says home price appreciation this year is promising but it is

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Ann-Marie Lurie, chief economist with the Calgary Real Estate Board, says Calgary’s economic conditions are improving on a slow basis so she doesn’t expect any significant change overnight for the housing market. With employment growth expected to be moderate, it implies the “resale market will be fairly similar to what we’ve seen in previous years,” says Lurie. “The general sense is continuing on with some of the stability we’ve seen in the market but not a lot of growth.” The Top Ten Towns and Cities in Alberta report by the Real Estate Investment Network (REIN) listed Calgary as second behind Edmonton in the province. It says the city weathered the natural resource sector tumble well and should begin recovery through 2018. “On average, prices are down slightly from the same time last year. However, when we look at the overall trend, we see prices took a strong move upwards in the first three quarters of 2017, indicating some confidence moving back in the housing market,” notes the report authored by REIN’s Don Campbell, senior analyst, and Jennifer Hunt, vice-president. “This demonstrates the housing market appears to have hit a longer-term trough in real estate values. Most of these increases in prices are for detached homes where apartments and condos seem to be doing worse compared to last year. This is no surprise, given the overbuild situation the city condo market finds itself in.”


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WANT TO SUCCEED IN BUSINESS? HARNESS THE POWER OF FLIGHT // CORPORATE AVIATION

WANT TO SUCCEED IN BUSINESS?

Harness the power of flight BY DEBRA WARD, CANADIAN BUSINESS AVIATION ASSOCIATION (CBAA)

I

magine how it would feel to announce year-end results that consistently show that your company has outperformed its competitors on ROA, ROE, EBITDA and revenue growth. Or have you company recognized as one of the country’s most innovative, admired and best places to work. Picture yourself able to fix a customer’s problem face-to-face, engage a new client, meet with regional staff and be back home to sleep in your own bed that night – even if you have to travel hundreds of kilometres and make multiple stops. Or, take advantage of the low business costs, loyal work force and great quality of life you find in a small community, while reaching all of your markets - domestic and international – with a single flight and no delays. What is your time worth? What would it mean to you to have extra hours in your day, using secure and private flights to continue with business as usual with no interruptions and no eavesdropping? All of this is possible when you take one single decision – to use business aviation. And if you make that choice, you will be in good company: a recent report produced by NEXA

Advisors for the CBAA demonstrates that Canadian TSX 60 companies which use business aviation – about 70 per cent of all TSX-indexed businesses – outperform those who only fly commercial scheduled airlines. The numbers are staggering. Canadian business aviation users on average, outperformed non-users by 43 per cent on top-line revenue growth. The NEXA study also found that business aviation users could expect to improve EBITDA at a rate of 50 per cent higher than non-users. This is especially significant as EBITDA growth is one of the most important metrics showing the strength and resilience of a wellmanaged company. The report also used metrics such as Return on Equity and Return on Assets to measure the performance of users vs non-users. The study showed that business aviation users are almost three times more efficient as non-users at using equity capital to generate income and increasing productivity of assets (see chart on page 34). “This is the first time this study examined Canadian companies” said Rudy Toeing, the president and CEO of the CBAA “We were very pleased to find that Canadian

ABOVE: THE MILLION AIR FBO AT YYC: SITE OF THE 2016 CBAA CONVENTION. PHOTO SOURCE: CBAA

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


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WANT TO SUCCEED IN BUSINESS? HARNESS THE POWER OF FLIGHT // CORPORATE AVIATION

BROAD TSX 60 USER VS NON-USER INDICES 2012 TO 2016

companies that are using business aviation experience the same positive financial outcomes as companies in the U.S.” The connection between business aviation and performance is very clear. A good example is TELUS, a born-inAlberta success and Canada’s fastest-growing national communications company. Its use of business aviation is one reason why TELUS is renowned for its superlative customer service. The company uses its aircraft (including float planes) to enable its technicians to reach locations that are otherwise inaccessible. Rather than leaving customers without service for days at a time while technicians travel by commercial air or ground, TELUS technicians can reach remote locations and handle service issues the same day they arise, providing a better customer experience and ensuring access to telecommunications throughout the country. Logging 60 flight hours per month on average, TELUS’ float planes are not only used during emergency situations, but also for routine maintenance, bringing technicians to remote areas efficiently and safely. Not every company can own and operate its own business aircraft, but every company can still take advantage of the power of business aviation by working with a leading organization like Aurora Jet Partners, a fractional aircraft operator and a jet management and charter firm headquartered in Edmonton, with bases in Vancouver and Toronto. Aurora fulfills an important transportation niche

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

by offering a range of customized private travel solutions to meet the specific travel needs of their clients, and giving those companies many of the same benefits – and positive financial returns – as companies with their own flight departments. The study also indicates that companies which use business aviation are wonderful places to work and are some of the most successful, innovative and exciting companies, according to 10 separate corporate ranking lists. For example, business aviation is used by 100 per cent of companies ranked “the Most Trustworthy”, 95 per cent of companies that will “Change the World”, 98 per cent of “The World’s Most Admired”, 95 per cent of “50 Top Performing Global Companies” and 92 per cent of the “World’s 100 Best Corporate Citizens”. While business aviation’s role corporate success is undeniably impressive, that is not its only contribution. The 400-business aircraft that are based in Alberta contribute $670 million to the local economy and employ thousands of people in well-paid, interesting and in-demand positions, from pilots to flight managers and dispatchers to maintenance engineers. With the employment market in a constant state of change, a career in business aviation is an excellent opportunity that many have yet to consider. Offering long-term and wellpaying careers, the average business aviation salary of just


// CORPORATE AVIATION

HOPE AIR: AVIATION’S SPIRIT OF CHARITY LIVES ON YEAR LONG In the spirit of the holiday season, the Canadian Business Aviation Association would like to thank our pilots and operators who donate personal hours and seats to support the extraordinary work of Hope Air, which, since its inception in 1986 has arranged over 100,000 free non-emergency medical flights for lowincome Canadians who must travel far from home to access healthcare. The business aviation community supports the work of Hope Air through the use of corporate aircraft, direct support to the scheduled service providers and through charity events like the CBAA Annual Golf Tournament for Hope Air. According to Hope Air’s web site, about 28 per cent of Hope Air Clients say that they wouldn’t go to their appointment if Hope Air hadn’t been able to help them. The charity estimates that for every single person it helps, it positively impacts 45 other people in their community.

over $80 thousand is over 60 per cent higher than the Canadian average. Moreover, business aviation is a very generous employer, based on a recent compensation survey undertaken by the Wynford Group, which found that organizations reporting from the corporate aviation sector pay their employees the highest salaries on average. Alberta companies have always relied on business aviation – with good results. According to the Alberta government, the economic picture is brightening, stating: “Alberta’s economic growth exceeded expectations in the first half of 2017. Nearly every sector of the Alberta economy is rebounding, spurring recovery in exports and manufacturing and adding 17,000 jobs since January.”

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DOING BUSINESS IN A FUSION MARKET // IMMIGRATION

Doing business in a fusion market BY JOHN HARDY

F

ATTRACTING AND RETAINING IMMIGRANT CUSTOMERS

or various reasons, whenever the topic of “immigrants” pops up, it’s usually contentious. More often than not, it’s also politically charged.

The non-contentious, apolitical, practical and dramatic business factors are significant and positive but rarely referenced. The bottom line reality resoundingly shows that attracting and retaining Calgary’s new ethnic customers is a vital business advantage. The trending is undisputable. Multicultural demographics are Canada’s fastest-growing population segments. According to 2016 Statistics Canada figures released this October, the share of immigrants in Canada has reached its highest level in almost a century. The stats show that immigrants are heading to the Prairies in larger numbers, with increases in the share of new immigrants settling in Alberta, Manitoba and Saskatchewan. The data estimates that immigrants could represent up to 30 per cent of all Canadians by 2036. StatCan also suggests that the new ethnic customer has a lot of clout, particularly for products and services, with a combined buying power of $3.8 trillion by the end of this year. Whether it is the crucial aspect of growing market share or recruiting staff, contemporary customer-driven businesses are confronting a new reality: the marketplace consists of many

different ethnicities and cultures, backgrounds and beliefs, and the one-size-fits-all approach just doesn’t cut it, anymore. “Ever since Canada adopted the policy of multiculturalism of 1971, there have been significant demographic shifts fuelled by immigration,” explains Niraj Sinha, chairman and CEO of Maple Diversity Communications, the respected full-service agency that specializes in ethnic marketing and advertising in Canada. ABOVE: NIRAJ SINHA, CHAIRMAN AND CEO OF MAPLE DIVERSITY COMMUNICATIONS.

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// IMMIGRATION

HASKAYNE

Executive

MBA

“In recent times, we see further shifts in Canada’s contemporary immigrant makeup. In the last decade, there has been an increased growth of the South Asian population in Canada, which is estimated to be well over 1.5 million. In fact, South Asians are the largest visible minority group in Canada, followed by the Chinese. Even among Chinese immigrants, we see a significant demographic shift. More Mandarinspeaking Chinese immigrants are coming from mainland China in the last decade. “Before this, Canada had traditionally attracted more Cantonese Chinese immigrants from the Hong Kong region,” he points out. “The fastest-growing immigrant population in Canada is from the Philippines. Another significant recent trend is the steady growth of the Muslim population, with Iran, Pakistan and Syria taking the lead.” Throughout North America, and specifically in Calgary, many businesses have already begun to target products and services based on multicultural factors. From job postings, attracting talent and the layout, design and features of new homes to fast food and retail sales, reaching out must understand and engage the diverse new customer and what matters to them. Cross-cultural or multicultural customers are much more than catchy buzzword concepts. They are invaluable and basic facts of business life. “Our city is incredibly diverse and we see that diversity in the people who live and shop for homes in our communities,” explains Careen Chrusch, senior manager, strategic marketing with Brookfield Residential. “Cultural diversity will continue to increase in all urban areas. First-generation new Canadians are currently 25 per cent of Calgary’s population, and will be 30 per cent by 2020.

‘‘

I decided on the Alberta Haskayne Executive MBA for my education because of the local learning community created within the Haskayne School of Business. The ongoing face-to-face interaction with faculty and classmates was instrumental in the development my skills and knowledge. The Alberta Haskayne Executive MBA network has been a great resource for me to draw upon, both in and outside of the classroom.”

Rachel Moore, EMBA’15 Vice President, Human Resources Encana

Where Calgary connects.

“Many ‘new customers’ hold traditional values and embrace multiculturalism. They have a sense of financial concern for the future and saving. A wise investment is important. Home ownership is part of the status and experience of being Canadian,” she adds with enthusiasm.

ABOVE: CAREEN CHRUSCH, SENIOR MANAGER, STRATEGIC MARKETING WITH BROOKFIELD RESIDENTIAL.

haskayne-emba.ca BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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// IMMIGRATION

• office coffee services & kitchen management

• All of our coffee is

locally roasted

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• cost of the installation as well as the filtration system(s) is covered

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• no contractual obligation

According to the Canada Mortgage and Housing Corporation (CMHC), immigrant households in Calgary have a higher rate of home ownership than non-immigrant households. The trends show they are also more likely to look for a multigenerational strategy when it comes to choices for a home. They are new customers, with unique needs, desires, motivations, cultural beliefs and work-life balance – and it impacts what they need, what they want, where they shop and which media they consume. Sinha highlights the facts and figures that Canada’s seven-million-plus ethnic consumer market is worth somewhere in the neighbourhood of $300 to $350 billion, almost much as the GDP of Quebec.

One of our Featured coffees...

He underscores the vital business factor that Canada attracts over 250,000 immigrants from all over the world each year. With an aging population, these immigrants are fast becoming the new engine of growth. Many products and services make more sense to new immigrants now than anyone else. “For example, every new immigrant has to start a banking relationship to deposit the initial settlement funds, start a credit history by getting a credit card, and secure a car loan and home mortgage in the long run. As a result, almost all major Canadian banks are trying to reach out to these new immigrants as soon as they arrive in Canada, sometimes even before they start from their home country. “Similarly, almost all immigrants need a phone to stay connected in Canada and back home. This has resulted in concerted efforts by the telecom companies to market aggressively to new immigrants with tailor-made offers and plans,” he says.

Tragically Vital The Fresh Coffee Co.

Although most analysts and business consultants agree with the uniqueness of the ethnic demographic, there are alternative thoughts about the possibility of an overly narrow focus on the immigrant customer as being Canada’s growth market.

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ABOVE: DARRELL BRICKER, GLOBAL CEO OF IPSOS PUBLIC AFFAIRS.

DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


DOING BUSINESS IN A FUSION MARKET // IMMIGRATION

Darrell Bricker, the highly-respected (and often quoted) global CEO of Ipsos Public Affairs, Canada’s premier polling, research, marketing and analysis company, cautions that the definition of the immigrant customer as Canada’s growth market may be misleading. “It’s more accurate to say that it is a fusion market. While immigrants are changing Canada, Canada is also changing immigrants.

the right product and communications, marketing and engagement strategies. “Research shows that people are missing the feeling of belonging from their day-to-day lives. We really want to foster a sense of belonging in our communities, regardless of cultural background.” Embracing the new ethnic customer isn’t strictly about hardcore business details. Sometimes it’s about lifestyle and … fun.

“The big change in Canada’s contemporary immigrant makeup is where they are coming from. Canada’s immigrants are now largely from Pacific countries, as opposed to Atlantic countries. Also, the overall volume has gone way up. In terms of attracting and retaining customers for products and services, it depends on where you live.

“We are always learning and trying new things and working with consultants who specialize in understanding different ethnic groups. This year we’ve celebrated Chinese New Year and Diwali,” Chrusch says, “not just to connect with buyers and residents from those cultural backgrounds, but also to engage the broader community in celebrating important and fun events.”

“The impact is only significant in suburban and urban markets, especially Montreal and further west. The reason why a generic Canadian approach no longer works is because different parts of Canada have a completely different demographic composition,” Bricker notes. “Customers in suburban Calgary will have very little in common with customers in rural New Brunswick. Rural New Brunswick is white, English and French, less educated, lower income and older. Customers in suburban Calgary are almost the complete opposite.” The sheer volume and trending of Calgary’s new ethnic customer is underscoring the one-size-fits-all approach no longer works, if it ever worked before. “There’s never really been a generic approach,” Chrusch adds. “It’s about knowing our customers. Behavioural data is being used as a change from straight demographic segmentation – as the makeup of our community evolves – and knowing their wants and needs and responding to them with

22ndAnnual IMMIGRANTS

OF DISTINCTION

AWARDS 2018

“Inspire Support Connect”

Immigrant Services Calgary presents the 22nd Immigrants of Distinction Awards March 9, 2018 at The Westin Calgary Join us in celebrating exceptional immigrants and refugees. Purchase individual tickets, corporate table, or sponsor one of the award categories www.immigrantsofdistinction.com

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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A CHAMPION OF CHARITY // COVER

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A CHAMPION OF CHARITY // COVER

A

Champion

OF CHARITY EVA FRIESEN’S IMPACT AT THE CALGARY FOUNDATION AND BEYOND BY MELANIE DARBYSHIRE

ABOVE: EVA FRIESEN, PRESIDENT AND CEO OF THE CALGARY FOUNDATION (CF). PHOTO SOURCE: EWAN PHOTO VIDEO

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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A CHAMPION OF CHARITY // COVER

E

va Friesen spends much of her time measuring impact. As president and CEO of the Calgary Foundation (CF), her focus is on the community, the charitable organizations serving it, and, most importantly, the outcomes of this service. The who, why and what of charitable work are what most interest her. At the same time, her impact – not only at the CF but on the city as a whole – is, by all accounts, immeasurable. “I think I’ve got the best job in town,” says Friesen, who has led the CF for 12 years. “The only difference in running a not-for-profit and in running a business is who you’re building value for. In the charitable sector you build value for community, whereas in business you build value for shareholders or owners. It’s the first one that turns my crank.”

Indeed, Friesen has spent her entire 33-year career in the non-profit sector, leaving a trail of growth, improvement and strength in her wake. Case in point: when she began at the CF in 2005, the organization’s endowment was $250 million. Today, its endowment is $925.6 million. In 2016-17 alone, the CF saw $26 million in new contributions and granted $40.2 million to 896 charitable organizations. There are approximately 2,200 charities in Calgary, and the CF supports many of them in a variety of ways. Primarily, it provides grants in the areas of arts and heritage, education, community development, health and wellness, environment and animal welfare, human services, and faith and religion. Since inception in 1955, the CF has granted approximately $489.5 million to local charities, 70 per cent ($340.7 million) of which has been distributed in the last 10 years under Friesen’s watch.

ABOVE: EVA FRIESEN, PRESIDENT AND CEO OF THE CALGARY FOUNDATION (CF). PHOTO SOURCE: ROB MCMORRIS PHOTOGRAPHY

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A CHAMPION OF CHARITY // COVER

WHO’S TAKING YOUR MONEY TIPS FOR EVALUATING A CHARITY

W

ith approximately 2,200 charities in Calgary, it can be difficult deciding where to give charitable dollars. On top of deciding which causes are most dear to them, donors must also consider the effectiveness of charities. How can you know whether your donation is being put to good use?

checking out the charity’s website to see if it posts its financial statements online. “The number one question donors have is how a charity spends money,” she says. “The charity should be able to answer this question honestly and transparently.” Calgary charities, she adds, have far better financial transparency than those in other parts of Canada.

“Look at the impact they have on the community – the difference they make,” advises Eva Friesen, president and CEO of the Calgary Foundation. “Do they have a clear understanding of the reason they exist, the problem they’re solving, and whether they’re solving it?”

Secondly, does the charity need money? “Some charities fundraise because they can, not that they have an actual need for money,” Bahen explains. “Look at a charity’s balance sheet and weigh its cash and investments that it has relative to what it spends each year on running its programs.”

Don’t get too hung up on their financials, she says, because solid organizations with the ability to track impact need infrastructure, which costs money. “To run it on a shoestring is not sustainable,” she says, “though you don’t want it to cost $0.90 to raise a dollar. But most charities don’t.”

Thirdly, look at whether the charity’s overhead spending is “reasonable” with between 65 to 95 cents of every dollar going to the cause. “It’s a red flag if it’s too cheap,” Bahen says, “and may indicate it’s too good to be true – it could be a fraud charity.” On the other hand, charities with less than 65 cents going to the cause should give donors pause. Seventy-five cents of every dollar going to the cause is average.

Kate Bahen, managing director at Charity Intelligence, an independent charitable organization which researches Canadian charities, agrees the effectiveness of the charity is key. Effectiveness is difficult to measure, she cautions, but Charity Intelligence (and GiveWell in the U.S.) are endeavouring to do this work. To date, Charity Intelligence has measured the economic impact of over 100 charities. Another simple thing to look at is legitimacy – is it a registered charity? Bahen recommends checking for its charitable registration number (a nine-digit number) through Revenue Canada’s Charities Directorate database. “We get calls frequently about Children’s Miracle Network and Greenpeace – these are not registered charities yet people give them money,” she adds. Five additional aspects are worth examining. First is the financial transparency of the charity. Bahen recommends

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Fourthly, Bahen recommends donors do their research. “Think of your giving like an investment: before you give, read the charity’s annual report; read the information on its website.” You should be able to identify the problem the charity is tackling, its strategy to be effective, the clients it works with, the programs and activities it does, and hopefully, the results it achieves. Finally, diversify and be an active donor. “For most donors, pick three to five charities, spread your giving and compare these charities’ results,” Bahen advises. “Back your winners; drop your losers. Be active – give to charities working in a sector that fits with your interests rather than just passively giving to charities that ask you for money.”


A CHAMPION OF CHARITY // COVER

The CF also manages over 1,200 funds established in several categories including donor advised, donor designated and flow through.

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“We’re still growing, despite the bad economy,” Friesen says. “People [families and individuals, not corporations] are still making gifts.” Approximately half of these gifts are from estates, and the other half is living gifts (family foundations and individual gifts, for example). “And [growth] is always a good thing because we’re better able to support the charities.” Remarkably, 12 years of growth has occurred absent any fundraising. “We do not fundraise, we inspire philanthropy,” states Friesen. “Our reason for being is to support the charitable sector. I learned early on that we aren’t supportive if we fundraise.” Instead, the CF focuses on the community. “We’re just a broker; a mediator,” she explains, “and a broker has to add value or it gets bypassed. So what’s our value? Knowledge of community.” To build and share this value, 10 years ago Friesen and her team started Vital Signs – an annual report of survey results which provides statistical-type information about Calgary and is available free to everyone. “It’s building our knowledge of community and sharing it with everyone,” Friesen says. “And I am so amazed at the value that research is to the community. Everyone uses it.” Beyond knowledge of the community itself, Friesen has also focused the CF on community impact. To this end, four year ago the organization developed the Community Knowledge Centre (CKC) – a web-based tool through which those interested can search Calgary charities and learn about their impact in the community. “It starts with the story of impact,” Friesen says proudly. “It starts with a video showing the difference the charity makes.” The CF provides a consultant team to charities involved and pays for the video production if the charity is unable to. Links to the charity’s website are also included. “So a donor can go on a site to see who’s doing what.” To date, there are approximately 400 charities on the CKC, and Friesen aims to eventually have 1,100 (half of the 2,200 charities in Calgary are churches and faith-based, with no need to be on the CKC). Friesen has also involved the CF in the community through investment. “With size comes a responsibility,” she says. “The CF has size, and so it must take responsibility to actually have an impact and do things and leave things.” Projects such as the Kahanoff Centre expansion, the cSPACE King Edward arts incubator and the Harvie Passage weir rehabilitation (unfortunately demolished by the 2013 flood) have seen the CF venture into community building with partners. “We’re increasingly doing impact investing,” Friesen adds. “Using some of the endowment and investing it in social enterprise and charitable programs as a loan. It’s recycled money.” Loans have been given to cSPACE and to the Calgary Drop-In & Rehab Centre for their new facility, for example.

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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BEYOND WHITE COLLAR // CONTINUING EDUCATION

Beyond White Collar A LOOK AT CONTINUING EDUCATION PROGRAMS IN CALGARY

BY ERLYNN GOCOCO

A

s our world continues to grow and evolve, so does the need for individuals to enhance and build on their current skill sets. Despite the years many have spent pursing a degree, it is almost always necessary to expand knowledge in order to remain current and up to speed with today’s new pedagogy, technology and trends. In fact, many who hold degrees make the decision to either enhance their knowledge in their respective areas of expertise or pursue an entirely different career path, both of which can be accomplished by enrolling in a continuing education program. Some individuals go from working a nine-to-five desk job to getting their hands dirty, so to speak – they go beyond white collar. And for those who may not have pursued a degree, continuing education programs can provide the skills and knowledge required to gain employment – well-paying, enjoyable, fulfilling careers outside an office. For more than 60 years, Mount Royal University (MRU) has provided continuing education to the Calgary community and beyond. According to its website, MRU offers “more than 1,000 courses and 100 certificate and diploma programs to enhance your career or pursue your passion.”

“The world of work is changing rapidly and finding an innovative career that is sustainable and fulfilling has no parameters or rules,” says Heather DeBoer, program director for Mount Royal University’s continuing education program. “The flexible and adaptive programming offered by Mount Royal University continuing education coincides with the emerging needs of the workforce through practical and engaging programs for all ages, interests and capabilities.” She adds, “The faculty offers a plethora of entrepreneurial and learner-focused programming that enhances Calgary’s pool of innovative workers and provides transferable pathways into employment by meeting the real-time needs of industry.” Laurie Fisher, an MRU continuing education instructor and past student of the massage therapy program, says she chose to enrol in 2016 because she knew she wanted to attend a program within a university environment and MRU was a great fit for what she was looking for. As well, massage therapy is currently only offered in a continuing education format. With a background in kinesiology, Fisher wanted to supplement her current qualifications (master of ABOVE: ST. MARY’S UNIVERSITY CAMPUS EXTERIOR. PHOTO SOURCE: ST. MARY’S UNIVERSITY

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St. Mary’s University

Academic Degrees: English Psychology Biology General Studies History Education (Elementary) Liberal Studies

Also Offering:

Pre-Professional Programs Continuing Education Programs Business Transfer University Transfers

stmu.ca


BEYOND WHITE COLLAR // CONTINUING EDUCATION

“THE FACULTY OFFERS A PLETHORA OF ENTREPRENEURIAL AND LEARNERFOCUSED PROGRAMMING THAT ENHANCES CALGARY’S POOL OF INNOVATIVE WORKERS AND PROVIDES TRANSFERABLE PATHWAYS INTO EMPLOYMENT BY MEETING THE REALTIME NEEDS OF INDUSTRY.” ~HEATHER DEBOER kinesiology) and continue to be involved in a medical healthcare environment. “The program met all my interests and fit my desired work/life balance. I did a great deal of research prior to transitioning to massage therapy as a full-time career. Massage therapy is one of those careers where there are different paths at the end of training to determine where you would like to focus. I specifically chose to focus within a therapeutic medical environment.” For Raymond Delos Santos, a current full-time student at St. Mary’s University studying psychology, his passion and talent for photography led him to enrol in a continuing education photography course at SAIT over the summer. His mom gave him a camera to “play around with” a few years ago and, in that time, he has developed a deep appreciation for the art of photography. Delos Santos says he saw it as an opportunity to expand on his current knowledge of photography and polish up any skills he had already acquired through self-teaching. “The wonderful thing about SAIT’s continuing education program is that it fit so well with my work schedule as well as my bachelor’s program that I am also enrolled in. A continuing education course is a good opportunity for anyone looking to expand on their current skills and really build their skill set and knowledge base. If the opportunity presented itself, I would highly recommend enrolling in a continuing education course and taking advantage of the benefits it can provide.”

Does Delos Santos see a career in photography? “I see this as a passion that could develop and lead to a potential opportunity down the road. I plan to continue to nurture my passion and take additional continuing education courses when time permits.” The SAIT website states its continuing education programs and courses can “provide you with the skills sought by employers and even help you prepare for industry certification in your field.” DeBoer says, “The breadth of programs in continuing education allow adults of any age to find a course or workshop that meets their needs and goals. Students attend programs to upgrade their hard or soft skill set (e.g. computers, leadership, conflict resolution); pursue topics of interest for a career change (e.g. project management, education assistant, integrative health coach); or explore developing a personal passion (e.g. floral design, photography, interior decorating). Many of the programs provide graduates with the knowledge and skills to launch their own entrepreneurial small businesses.” Elizabeth M. Cressman, continuing education coordinator at St. Mary’s University, explains, “Continuing education is designed for lifelong learners who are curious to learn new skills and/or to deepen some current understandings that they may have about given themes.” Historically, says Cressman, St. Mary’s University (StMU) offered sacred arts courses over several years, focusing on

ABOVE: HEATHER DEBOER, PROGRAM DIRECTOR, CONTINUING EDUCATION, MRU.

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CAREER GROWTH FOR ORIGINALS. PART-TIME, FAST-TRACK AND ONLINE. Whether you’re looking to advance your career or develop new skills, SAIT Continuing Education can help you grow. Through business, construction, technologies or any of our other industry-driven options, you’ll gain the hands-on experience and know-how needed to make your mark.

VISIT SAIT.ca AND EXPLORE THE CONTINUING EDUCATION GUIDE TODAY!


BEYOND WHITE COLLAR // CONTINUING EDUCATION

DELOS SANTOS SAYS HE SAW IT AS AN OPPORTUNITY TO EXPAND ON HIS CURRENT KNOWLEDGE OF PHOTOGRAPHY AND POLISH UP ANY SKILLS HE HAD ALREADY ACQUIRED THROUGH SELF-TEACHING.

areas such as iconography (painting of religious icons); calligraphy based on the work of The Saint John’s Bible housed on campus; stained glass; and more. “Over the past year, while StMU has continued with some sacred arts courses, it has been a time of market research and transition as the scope of continuing education courses has expended considerably to include areas such as the following: indigenous studies; journaling as a spiritual practice; beginner calligraphy; aging: genealogy; the art of photography; and more.

friend and some encouraging words, McCue finally decided to enrol in the LPN program, and she’s glad she did.

“Since it has been only very recently that StMU has broadened and deepened the focus of continuing education courses,” explains Cressman, “we are in the process of ‘trying to get the word out’ about these distinctive courses and the integrity that accompanies each one.”

With so many options available through the many continuing education programs available in Calgary, there is certainly no shortage of courses that would appeal to almost anyone. From floral design and funeral embalmer to millwright, continuing education programs are developed and instructed by industry experts who bring a wealth of knowledge and experience to the classroom.

And while traditional white-collar jobs may appeal to many, others prefer a much faster-paced environment, such as a hospital or care facility, for example. Mandi McCue is one such individual, and after years of contemplation and working as a nurse’s aide, she finally decided to pursue a career as an LPN (licensed practical nurse) through Bow Valley College’s continuing education program. McCue says she has always wanted to become a nurse but lacked the confidence to take that “next step.” Thanks to a

“White-collar jobs have never appealed to me,” confesses McCue. “I am a people person, and love being a bedside nurse – I enjoy being busy and on my feet having the opportunity to interact with people hands-on.” McCue says she would absolutely recommend taking continuing education courses, especially for the more mature student who may have been away from an academic setting for a while.

Courses are engaging, applicable, and meet the needs and demands of industry today. “There are opportunities to network with other like-minded individuals within the classroom and build personal and professional connections for future opportunities. Upon successful completion, students may transfer these skills and knowledge to many professional opportunities,” says DeBoer.

ABOVE: RAYMOND DELOS SANTOS, STUDENT. PHOTO SOURCE: RAYJUDEVISUALS

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Get a head start on the new year. Bow Valley College continuing education courses are open now for January 2018 registration. From sharpening your accounting skills to growing your health care career, we have the courses you need. Our courses are responsive to labour market needs and focus on up-to-date and in-demand competencies. Continuing education courses are offered through a range of delivery methods to meet the needs of busy learners including online and in class. Advance your career in 2018. Develop the knowledge, technical skills, and workplace competencies that will keep you in demand. Employers may be eligible for up to two thirds reimbursement of training costs through the Canada-Alberta Job Grant. Call us at 403-476-2223 or email study@bowvalleycollege.ca to find out more.

bowvalleycollege.ca Creative Technology | Business | Community | Health


Telecommuting Rethinking the new normal

I

t was bound to happen.

With the colossal ways that technology continues to be a social and business life-changer, occasional hiccups and new game plans are inevitable. Digital technology has allowed workers to be mobile, with many companies embracing remote work policies. It’s telecommuting and, according to the Society for Human Resource Management, 40 per cent of North American employers allow employees to regularly work from home. But recently, even tech-giant employers like Google, IBM and Yahoo are rethinking staff telecommuting policies and weighing the value and importance of workplace collaboration and teamwork. “In this day and age, people are being pulled in many more directions and time has become an absolute commodity,” says Nick Thompson, partner, VEA (Virtual Executive Assistance) and an EO Calgary member. “Offering employees the option to work remotely provides them with the flexibility they need to more efficiently juggle the increasing demands on their time. Remote work eliminates the hours and expense employees spend commuting to work. There are also a number of distractions that naturally exist in an office environment, which are eliminated in a home office and employees can concentrate better.” For Grant Kosowan, president, Orange Group Commercial Real Estate and an EO Calgary member, “The biggest benefit to working remotely is that it allows a company to become more efficient with its workspace while providing an employee with flexibility. People often underestimate how much money is spent on rent. Even a 10 per cent reduction in the size of a business’ location can generate substantial savings, especially when considering a typical lease term.”

“We have a couple of team members that work full time remotely,” says Jeff Bradshaw, president and CEO, V Strategies and an EO Calgary member. “If the person has the right work ethic and discipline, telecommuting has proven to work very well. We also have team members who do not enjoy working remotely all of the time. They like the interactivity of the office environment.” Kosowan echoes the workplace benefit of social interaction. “Company culture and energy can be negatively impacted when everyone is working remotely. Due to social media and millennial lifestyle trends, close relationships and interactions are already being impacted by social media and interacting primarily online. “Now more than ever, a work environment represents one of the few remaining opportunities for personal interaction,” he says. “It is harder to build a strong culture with remote employees. They miss out on the day-to-day interactions that help to build teams,” Thompson points out. “Also, planning and scheduling meetings and functions can be more difficult. Some managers have concerns that without personal supervision, employees will be less productive.” Bradshaw emphasizes positives and negatives when it comes to telecommuting. “It’s important to make sure the employee stays connected with the rest of the team and meeting expectations. There have to be clear lines of communication. We use Skype, FaceTime, Slack and regular phone calls to stay connected.” Thompson suggests that, with emerging technologies, telecommuting can work both ways. “Staff interaction is vital! It’s also 100 per cent achievable with the technology that currently exists and will become even easier with new products that are being developed. We have found staff interactions haven’t decreased, they have just become more focused.”

Contributing Members:

Upcoming Events: Dec. 3 • Family Christmas party Dec. 6 • Leadership breakfast series Dec. 9 • MYEO Corporate Christmas Party

Nick Thompson

Grant Kosowan

Jeff Bradshaw

VEA (Virtual Executive Assistance).

president, Orange Group Commercial Real Estate.

president and CEO, V Strategies.

Dec. 12 • Accelerator strategy day

The international Entrepreneurs’ Organization (EO) is the respected, world-wide business networking group — with more than 10,000 members in 35 countries — where business leaders meet informally to brainstorm, compare notes, learn and share relevant discussions about business. EO has 122 chapters around the world, including the Calgary chapter which is the fifth largest and one of the most active EO chapters in the world.

www.eocalgary.com

|

For membership inquiries: membership@eocalgary.com


MR. DETAIL

Appearance Centre

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NAIOP Calgary Chapter presents the 1st Annual Real Estate Excellence (REX) Awards gala

2017


Randy Remington Lifetime Achievement Award Recipient

H

aving spent over 40 years in Alberta’s development industry, there are few more deserving of the inaugural Lifetime Achievement Award than Randy Remington. His company, Remington Development Corporation (RDC), has designed and built over 150 projects in the last 23 years, from industrial and office spaces to design build and retail. It is also provides commercial leasing and sales opportunities to numerous clients. This success was built, like all of his developments, from the ground up. “In 1977, I started a company with a friend doing some small general construction jobs that led to a couple design build opportunities in Lethbridge,” Remington recalls. “Within two years, our business was growing quickly, and we opened up an office in Calgary. The rest, as they say, is history.” Started in 1994, RDC is today renowned for its abilities to pioneer new construction solutions. For example, in the 1990s, it deployed precast construction solutions (which Remington pioneered in the 1970s) to bring industrial sites to market more quickly than with conventional processes. It’s also a leader in transforming blighted land into thriving business parks and communities, having fully developed 30 brownfield sites in the past 20 years alone. RDC was also Alberta’s first private developer to design and construct a LEED Gold Certified building (Quarry Park West). The RDC team provides clients – who run the gamut from private family businesses and non-profits to publicly-traded Fortune 500 companies – with planning, architecture and design, construction and property management expertise. It continually outperforms standards achieved by others, establishing new benchmarks for success. The keys to that success? “I was taught by my dad that you can’t replace hard work and creativity,” Remington explains. “Couple this with a little bit of luck and you have a recipe for success.” He cau-

tions that the market can work for or against you, and admits it’s worked for him more often than against. “I’ve also been fortunate enough to hire extremely good people,” he says. “Very knowledgeable, confident people who are stars in what they do. We work as a team on our projects – everyone is a vital part of that team, and we are all driven and have the same vision for the future of our company and our developments.” The company’s values of commitment, integrity and stewardship have guided it since inception, providing the foundation for all of the company’s endeavours. “Most importantly, I would never have been able to survive and thrive without the support of my wife, Donna, who did more than her share to raise our family and allow me to focus on the growth of our business,” he says. A self-described perfectionist, Remington admits to being determined and somewhat stubborn. “But I always try to be fair,” he adds. “Calgary will always be my home,” he reflects. “We have a very talented group of people working in our industry here. In terms of a place to do commercial real estate development – we need to be better! At times our business can be extremely frustrating as there are many moving parts that all need to come together at the right time. We live in one of the best cities in North America and need to be more nimble and responsive to attract the best companies in the world. The development community together with the approving authority need to come together to be more competitive.” Proud of all he’s achieved thus far, Remington has no plans to slow down. “I am honored to be recognized by my peers for the work we have done to date,” he says, “but to be honest, I am not crazy about the name of the award as it infers that my career/life may be complete. Hopefully this is not the case, as I still have many things I want to accomplish.”

NAIOP Calgary Annual Real Estate Excellence (REX) Awards • 2


Congrats to winners of Calgary’s Inaugural REX Awards

We are proud to celebrate the best of the best in the Calgary’s commercial real estate industry About NAIOP NAIOP, the commercial real estate development association, is the leading organization for developers, owners and related professionals in, industrial and mixed-use real estate. On behalf of our members, NAIOP advances responsible commercial real estate development, advocates for effective public policy and offers quality professional development programs.

Get Involved: info@naiopcalgary.com

Thank You to our Sponsors Developing Leader of the Year Award

Premium Sponsor Lifetime Achievement Award

Media Partner


A Message from the President

T

he past few years have been difficult in the commercial real estate industry in Calgary to say the least. A significant portion of our downtown has hollowed and we faced immense pressure across the industry to innovate, adapt and get creative to succeed.

Despite the difficulty, there have been a lot of good-news stories. Our industrial and retail markets continue to thrive, our investment activity has regained its pace and the office buildings we are completing are world class. With this in mind, NAIOP Calgary is pleased to launch its inaugural Real Estate Excellence (REX) Awards. The REX Awards are designed to celebrate the best of the best in the commercial real estate industry and are a standing tradition in other NAIOP chapters such as Toronto and Vancouver. NAIOP is a commercial real estate industry association for developers, owners and real estate service providers that operate chapters in every major city in North America. NAIOP is built around three principles: a proactive voice in government affairs, education opportunities for current and future industry members, and a hub to provide networking amongst the industry. For an industry with such significant impact on the footprint of the city, it is important for our members and non-members alike to gather and award our deserving finalists in the categories of: industrial development of the year, industrial deal of the year, office development of the year, office deal of the year, mixeduse development of the year, and investment deal of the year. We will also be honouring a developing leader of the year (under 35) and presenting the lifetime achievement award in real estate. As this is our inaugural event, we owe a lot to the many hands that have helped make this event a reality. I would like to personally thank our supportive board of directors, our many volunteers, our generous sponsors and the folks at the Hudson event space, E=MC2 planning and of course Business in Calgary magazine for their partnership. Please join me in congratulating this year’s winners and stay tuned for exciting, upcoming NAIOP events. Peter Zorbas President, NAIOP Calgary

NAIOP Calgary Annual Real Estate Excellence (REX) Awards • 4


Great communities, award-winning properties, notable development

Inner city office and main f loor retail at Meredith Block

Remington Development Corporation has been a fixture in Alberta development for decades. From office, industrial and retail, to design build, residential and community development, Remington’s breadth is unparalleled. Integrity, commitment and a visionary perspective can be found in every project we undertake. For exceptional leasing, sales and residential opportunities, visit remingtoncorp.com

The Market at Quarry Park

South Campus – Design build corporate headquarters, over 800,000 square feet

Multi-tenant campus at Quarry Crossing – over 70 percent leased

300, 200 Quarry Park Boulevard S.E. Calgary, Alberta (403) 255-7003

Champagne - 177 estate condos along the Bow River


OFFICE LEASE OF THE YEAR Brookfield Place East Tower 225 - 6 Avenue SW

• Brookfield Property Partners • Brookfield Office Properties Management LP • Colliers International Brookfield Place sets a benchmark for architectural sophistication with an elegant exterior, generous public spaces and efficient floor plate. The Bank of Nova Scotia secured a lease for 130,000 square feet of office space and 11,200 square feet of retail space, requiring a redesign of the main floor and Plus 15 levels and an acceleration of certain turnover dates. This was the largest lease transaction in downtown Calgary for 2016.

University of Calgary Smart Technology Building 3636 Research Road NW

• Smart Technologies ULL • The Governors of the University of Calgary • Colliers International In 2016, the University of Calgary received government funding to redevelop an administration building, requiring UofC to temporarily relocate 600 employees. UofC engaged Colliers to source viable office options and create a strategy allowing UofC to gain control of its preferred option. The result was a sublease of 95,000 square feet of the SMART Technologies Building on favourable terms for the university.

Intact Place -

311 & 321 - 6 Avenue SW • QuadReal Property Group • Intact Insurance Company • Avison Young Creative leasing strategies were used to renew Intact Insurance Company, a major financial sector tenant occupying approximately one-third of building area, in an increasingly competitive market. As a result, the landlord significantly reduced vacancy risk, lengthened portfolio duration, and retained cash flow and tenant diversification in energy-dominated Calgary.

OFFICE DEVELOPMENT OF THE YEAR Calgary City Centre 215 - 2 Street SW

• Cadillac Fairview Corporation Calgary City Centre is a 36-storey, 853,000-square-foot office complex built to LEED Platinum. The tower boasts a state-of-the-art fitness facility and conference centre as amenities for its tenants, as well as pays particular attention to its pedestrian spaces with permanent displays of public art creating a stimulating and rich presence to the lobby and Plus 15 levels.

NAIOP Calgary Annual Real Estate Excellence (REX) Awards • 6


OFFICE DEVELOPMENT OF THE YEAR - Con’t Eau Claire Tower 600 - 3 Avenue SW

• Oxford Properties Group • MEG Energy Eau Claire Tower is Oxford’s newest “AA”, LEED-certified, 25-storey office development completed in Q1 2016. The tower is connected to Calgary’s Plus 15 network and in close proximity to retail, dining and recreational opportunities, including the Eau Claire YMCA, Prince’s Island Park and the Bow River pathway network.

Computer Modelling Group 3710 - 33 Street NW

• Remington Development Corporation • Computer Modelling Group • Colliers International • IBI Group The Computer Modelling Group’s new building in the University of Calgary’s Research Park is a stateof-the-art, LEED® Gold candidate, custom-built facility. The 89,221-square-foot, four-storey building is located directly adjacent to the Brentwood LRT station, the university, parks, green spaces, pathways and the full range of amenities at Brentwood Village.

INDUSTRIAL LEASE OF THE YEAR Galaxy Processing -

2626 Country Hills Boulevard NE • Colliers International • Albari Holdings c/o ONE Properties • Galaxay Processing Ltd. Colliers assisted Galaxy Processing in securing a long-term lease transaction, converting a traditional warehouse into a specialized food-processing facility. The expanded operation will employ more than 200 full-time positions once fully operational.

Old Smuckers Building 5805 - 51 Street SE

• PIRET • Hopewell Logistics Inc. • Cushman & Wakefield Ltd. In early 2016, Chris Saunders of Cushman & Wakefield represented Hopewell Logistics in a lease transaction completed in a southeast Calgary property owned and managed by PIRET. The transaction facilitated Hopewell’s growth in Calgary and absorbed a large bay distribution space during a period of significant oversupply in this segment of the market.

NAIOP Calgary Annual Real Estate Excellence (REX) Awards • 7


LOCAL EXPERTISE

INDUSTRIAL OPPORTUNITIES FROM

BARCLAY STREET REAL ESTATE SALE

MATTERS

FOR

OWNER | USER INVESTMENT OPPORTUNITY

2616–18th Street NE, Calgary • Situated in South Airways district. • Corner location with two access points. • 14,201 sq. ft. of office is leased on a long term basis. 31,322 sq. ft. vacant. • 70 parking stalls.

Casey Stuart, VICE PRESIDENT

Jon Mook, EXECUTIVE VICE PRESIDENT

Eric Brenner, ASSOCIATE

Erik Dobrovolsky, ASSOCIATE

cstuart@barclaystreet.com

jmook@barclaystreet.com

ebrenner@barclaystreet.com

edobrovolsky@barclaystreet.com

c: 403-828-8669

c: 403-616-5239

c: 403-714-4721

c: 403-613-7161

LEASE

FOR

INDUSTRIAL | OFFICE | SHOP | YARD

7745–66th Street SE, Calgary • Situated in Great Plains Industrial Park. • Existing building 15,784 sq. ft. | Expansion building 13,716 sq. ft. for a total of 29,500 sq. ft. • Three sets of drive-thru loading doors, overhead crane and large fenced yard.

Casey Stuart, VICE PRESIDENT

Jon Mook, EXECUTIVE VICE PRESIDENT

cstuart@barclaystreet.com

jmook@barclaystreet.com

c: 403-828-8669

c: 403-616-5239

DESIGN-BUILD LEASE

SOLD BY BARCLAY STREET OFFICE | MANUFACTURING FACILITY

10490–72nd Avenue SE, Calgary

10121 Barlow Trail NE, Calgary

• Barclay Street Real Estate helped SAIT acquire the land and facilitated their designbuild 30,000 sq. ft. training facility on 7.7 acres.

• 160,000 sq. ft. state of the art industrial manufacturing facility with ‘A’ class office on 38.02 acres situated North of the YYC Calgary International Airport.

Jon Mook, EXECUTIVE VICE PRESIDENT

Casey Stuart, VICE PRESIDENT

Jon Mook, EXECUTIVE VICE PRESIDENT

Casey Stuart, VICE PRESIDENT

jmook@barclaystreet.com

cstuart@barclaystreet.com

jmook@barclaystreet.com

cstuart@barclaystreet.com

c: 403-616-5239

c: 403-828-8669

c: 403-616-5239

c: 403-828-8669

COMMERCIAL REAL ESTATE

SOLUTIONS

CALGARY

EDMONTON

Leasing

OFFICE, RETAIL, INDUSTRIAL

WWW.BARCLAYSTREET.COM

Sales

OFFICE, RETAIL, INDUSTRIAL, MIXED USE, MULTI-FAMILY, LAND

Property Management


INDUSTRIAL LEASE OF THE YEAR - Con’t G.E. Shnier Expansion 4000 - 106 Avenue SE

• Triovest Realty Advisors • G.E. Shnier The G.E. Shnier expansion and extension required substantial negotiations to relocate an existing subtenant from Eastlake Portico to Foothills III on a head-lease basis, a termination between the sub-lease and head-lease tenant in Eastlake Portico, as well as a partial surrender with the head-lease tenant. A major vacancy was avoided at a time of excessive availability in the large bay market and the deal was structured to maximize the value of the assets.

INDUSTRIAL DEVELOPMENT OF THE YEAR Trueman Distribution Centre 6280 - 76 Avenue SE

• Trueman Distribution Ltd. • Barclay Street Real Estate Ltd. With 18 months left on its lease, Trueman Distribution made the decision to no longer lease. A 7.1-acre site in Great Plains Industrial Park was secured, allowing for construction of 86,944 square feet which included 20,000 square feet for future growth. Barclay Street quarterbacked the design, finalized a building spec and tendered the project. There was limited downtime for Trueman as each step was planned, ensuring a well-designed facility that met the company’s needs for today and tomorrow.

Glenmore Trail Corporate Centre 6027 - 79 Avenue SE

• Beedie Development Group • Colliers International Glenmore Trail Corporate Centre is an industrial condominium project in southeast Calgary. The development consists of 24 units over two phases, 199,439 square feet on 10.54 acres, and is the largest development of its kind in the greater Calgary area. Only six units remain for sale and range in size from 6,798 to 8,110 square feet, of which purchasers can combine to suit larger requirements, offering a unique opportunity to own institutional-quality construction for small/medium-sized businesses.

Icon Business Park 10 Smed Lane SE

• Hungerford Properties • Colliers International • Chandos Construction • Kasian Architecture Icon Business Park is a 759,000-square-foot warehouse and office building on 45 acres in southeast Calgary. Since 2013, Hungerford Properties has transformed one of the city’s largest buildings from a single-tenant facility into a state-of-the-art, class A, multi-tenanted business hub. The building’s strategic location takes advantage of Calgary’s growing reputation as a logistics hub for Western Canada and holds great appeal for manufacturing and logistics enterprises and suburban office tenants.

NAIOP Calgary Annual Real Estate Excellence (REX) Awards • 9


INVESTMENT DEAL OF THE YEAR High Plains Building -

290144 Township Road 261 • CBRE Limited • High Plains GP • Fiera Properties High Plains Building 1 is a newly-constructed large-bay industrial building located in the rapidly developing municipality of Balzac.

Centennial Place & Eau Claire Tower 520 - 3 Avenue SW & 600 - 3 Avenue SW

• CBRE Limited • Oxford • CPPIB • RBC The transaction was a 50-per cent interest in three class “AA” downtown office buildings totaling 1.9 million square feet. Eau Claire Tower is a newly-constructed 615,000-square-foot tower. Centennial Place East & West is a two-building complex comprising nearly 1.3 million square feet.

TransCanada Tower 450 - 1 Street SW

• CBRE Limited • HOOPP • H&R Reit TransCanada Tower is a 38-storey class ‘A’ office building located in the heart of Calgary’s Downtown Core.

RETAIL/MIXED-USE DEVELOPMENT OF THE YEAR Kensington -

301 - 10 Street NW • Bucci Developments • CBRE Limited • Casola Koppe Architects Kensington by Bucci Developments is a mixed-use development consisting of 77 concrete condominiums above 9,095 square feet of retail anchored by Regal Cat Café, Orangetheory Fitness, and Espresso Bar. Bucci secured 100 per cent pre-lease commitments and leading rents in challenging market conditions by designing an iconic building in a coveted neighbourhood.

LIDO by Battistella 1087 2 Avenue NW

• Battistella Developments As a public/private partnership, LIDO is an innovative mixed-use development in Hillhurst/Sunnyside. Taking its cues from the Kensington neighbourhood initiative, LIDO’s success is achieved by combining different urban elements including 34 CPA parking stalls, 66 residential parking stalls, seven commercial bays, 21 purpose-built rental/hotel apartments, and 60 residential condos. LIDO is a vertical community with a diverse mix of commercial tenants, hotel visitors, renters, first-time buyers, upsizers, downsizers and families. NAIOP Calgary Annual Real Estate Excellence (REX) Awards • 10


TOC

Page 1 - Why You Should Hire “Good Guys” to Hack Your Systems Page 6 - BOMA Insider Page 7 - Striving to be BOMA BEST Page 8 - Filling the Void

NEWS WINTER 2017

Why You Should Hire “Good Guys” to Hack Your Systems By Eugene Ng, CISSP

T

he owner of the shopping mall was shocked – a cyber intruder had taken control of the building management system. They were able to access security cameras, disable the alarm system and key cards, and freeze the elevators. The entire building was at the mercy of an anonymous face behind a remote keyboard. The scenario is a worst-case nightmare come true for any business. Fortunately for the shopping mall owner, it was only a simulated attack completed by a trained professional. The incident is an eye-opening example of why penetration testing is an integral part of security planning for every organization. What You Can Learn from Penetration Testing Penetration testing, also known as pen testing or ethical hacking, is used to discover and remediate vulnerabilities before a real attacker has the opportunity to breach an organization’s information technology. It involves conducting authorized, simulated cyberattacks on computer systems, networks, web applications, mobile, hosts and/or other Internet-connected devices. By uncovering gaps in existing cybersecurity controls, the organization can then deploy solutions to reduce the risk of a potential breach. Many organizations are overconfident in the cybersecurity protection provided by their in-house or outsourced

IT team. Regardless of how skilled or knowledgeable the professionals may be, without frequent testing it is impossible to guarantee the security of any system. When participating in penetration testing for the first time, many are surprised to learn their enterprise systems have numerous areas of exposure. Some common issues include unsupported operating systems and software, third-party applications that have not been regularly updated, insecure network protocols, unpatched systems and the widespread use of default credentials. If left unchecked, these can greatly undermine an organization’s security. When conducted by trained, experienced security professionals, penetration testing can be an invaluable confirmation of what you are doing right, while also uncovering potentially serious problems. After receiving a documented report of objective findings and recommendations, your team can use the information to remedy any serious issues.

General Approach to Penetration Testing

A penetration test takes a standard vulnerability assessment a step further by seeking out and attempting to exploit vulnerabilities. This helps to evaluate how

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Business in Calgary

1025, 101 - 6 Ave. SW, Calgary, AB T2P 3P4 Tel: 403.264.3270 • Fax: 403.264.3276 info@businessincalgary.com www.businessincalgary.com

BOMA Calgary

Suite 225, 550 11th Avenue SW, Calgary AB, T2R 1M7 Email: info@boma.ca • Web: www.boma.ca Tel: 403.237.0559 • Fax: 403.266.5876

Communications Committee Jon Holmes, Chair, Camfil Canada Inc. Kelsey Johannson, TransCanada Corporation Danielle Smith-Deveau, Strategic Group Christine White, Oxford Properties Group Samantha Kalanchey, BOMA Calgary Rita Borrow, Brookfield Aydan Aslan, BOMA Calgary

Board of Directors

Eugene Ng, CISSP, is the Eastern Canada cyber security leader at MNP, one of Canada’s leading accounting, tax and consulting firms. As a member of the firm’s Enterprise Risk Services team, he works with organizations to improve awareness and implement effective cybersecurity strategies.

CHAIR Chris Nasim, GWL Realty Advisors CHAIR-ELECT Lee Thiessen, MNP LLP SECRETARY TREASURER Richard Morden PAST CHAIR Ken Dixon, Strategic Group EXECUTIVE DIRECTOR Lloyd Suchet, BOMA Calgary

Directors

Jay de Nance, RioCan Management Inc. Steve Walton, Oxford Properties Group Todd Throndson, Avison Young Guy Priddle, Cadillac Fairview Marina Nagribianko, Allied REIT Rob Blackwell, Aspen Properties Art Skow, Bentall Kennedy Canada LP Laura Newcombe, GWL Realty Advisors

The Building Owners and Managers Association of Calgary publishes BOMA Calgary News quarterly. For advertising rates and information contact Business in Calgary. Publication of advertising should not be deemed as endorsement by BOMA Calgary. The publisher reserves the right in its sole and absolute discretion to reject any advertising at any time submitted by any party. Material contained herein does not necessarily reflect the opinion of BOMA Calgary, its members or its staff. © 2015 by BOMA Calgary. Printed in Canada.

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easy it would be to circumvent or defeat existing security features before a serious breach can occur. Security professionals will start by identifying your company’s goals and priorities for the testing to determine the best approach to your unique business. Once the penetration test is approved, testers will attempt to gain a foothold in your infrastructure. When successful, they will attempt to penetrate further to gain access to related systems. Throughout the penetration testing process, security consultants gather evidence and take screenshots documenting each phase of their attempted breach. This information is compiled into a report for senior management which details testing outcomes, including descriptions of verified vulnerabilities, their root causes, likelihood of a breach and potential impact. The report also includes recommendations for reducing or eliminating high-risk vulnerabilities. You and your technical team can use this road map to prioritize patches and steps to secure systems. Once an organization has undertaken remediation efforts, the consultants can retest to validate results. As needed, they can also provide guidance to further bolster cyber defences, known as “security posture.” Regular penetration testing can help maintain the security integrity of your company. At a minimum, it is prudent to conduct testing when there are any significant changes to the external or internal business environment. Ultimately, this will continue strengthening security and provide peace of mind for your management and IT teams.


FOR EVERYTHING THAT CAN GO WRONG UNDER YOUR ROOF, THERE’S THE NUMBER THAT LIVES UNDER OURS. Fifty percent of businesses may never re-open after a disaster. That’s why knowing the easiest way to contact SERVPRO® is so important. Because the sooner you get in touch with us, the quicker we can start to minimize the damage, as well as the cost. Just contact SERVPRO of Calgary South or SERVPRO of Edmonton Southside to activate the cleanup team that’s faster to any-sized disaster. We’re a leader in giving control back to homeowners, property managers and even entire communities after the ravaging effects of water and fire. So whether you’re responsible for 1,000 square feet or 100,000 – it’s your decision to call on the very best. Your trusted, local SERVPRO professional. Services in Canada provided by independently owned & operated franchises of SERVPRO International, LLC.

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Downtown Integrated Security Community

Our Downtown Integrated Security Community (DISC) program protects over 10 million square feet of Calgary’s downtown core and offers your property protection that no one else can match. Join Paladin’s industry leading security program and become part of DISC’s Safe Zone. Our award winning program includes: • Concierge & Ambassador Programs • Customized training programs that are catered to our client’s needs • Tenant Seminars • Emergency Preparedness Exercises & Education • Security Program Management & Ongoing Reassessment • Unmatched support, allowing our people to deliver exceptional results for our clients


paladinsecurity.com Interested in joining the network of DISC properties? Contact: 300 - 7101 5th Street SE Calgary, AB T2H 2G2 Email: calgaryinfo@paladinsecurity.com Tel: +1 (403) 508-1888


BOMA Insider

Welcome New BOMA Member Companies! Beedie Development Group – Jesse Buhler Epic Building Services – Jane Paek Aztec Renovations & Refit Inc. – Mark Ballard

Golf Classic Co-Title Sponsor

35 Annual BOMA Golf Classic sold out in 5 minutes and raised $13,950 for the BOMA Calgary Foundation! Special thanks to our Golf Committee and many fantastic sponsors who made it all possible! th

BOMA stAff At the eNMAX BOMA GOlf ClAssiC (l-r JessiCA MCGlAshiNG, llOyd suChet, AydAN AslAN, sAM KAlANChey)

BOMA CAlGAry MeMBers At the BOMeX 2018 GAlA iN tOrONtO

BOMA MeMBers At the eNMAX BOMA GOlf ClAssiC

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dAle ZAwyruChA frOM AspeN prOperties shOt his first ever hOle-iN-ONe ON rAveN #15. the hOle-iN-ONe wAs AlsO the first ever At A BOMA GOlf ClAssiC. dAle piCKed up his priZe – A Cheque fOr $25,000 At the BOMA OffiCe After the tOurNAMeNt. CONGrAtulAtiONs dAle!

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Striving to be BOMA BEST By Lloyd Suchet, Executive Director, BOMA Calgary

A

year ago, I used this space to talk about BOMA BEST, Canada’s largest environmental assessment and certification program for existing buildings. In the past year, the program has continued to thrive – as spelled out in the release of the 2017 BOMA BEST National Green Building Report. This success is a result of a focus on things a building manager can control by providing a consistent framework for assessing environmental performance and management. Continuous improvement remains the cornerstone of BOMA BEST. A building is a long-term asset, and being able to make incremental improvements over time has a significant impact on environmental performance, and by extension operating costs. The data from the report reveals that when a building re-certifies, its score generally improves by 34 per cent, which is truly a testament to the program. The data also shows interesting industry trends. Waste and recycling is front of mind here in Calgary as the city moves forward on another initiative for both residential and commercial buildings. The report shows that indeed we are seeing improved waste diversion rates year over year. This is particularly evident in buildings that had more rudimentary waste and recycling programs as the report shows a 24 per cent increase in the number of buildings with diversion rates between 30 and 59 per cent. It is also noteworthy that enclosed shopping centres score the highest of all buildings in the waste diversity and site enhancement category. Shopping centres tend to produce a wide array of waste and recycling materials by virtue of their tenant mix, and their programs serve as helpful models for other asset types. Another trend worth keeping an eye on is the jump in light-industrial buildings that have received BOMA BEST certification. Light-industrial properties now represent 32 per cent of all certified buildings, which is more than double the prior year. This increase is correlated with the introduction of the BOMA BEST Portfolio stream that provides a low-cost, high-volume certification track for both light-industrial and open-air retail properties. A great example of the value BOMA BEST certification can bring to an industrial property is Rangewinds Business Park, managed by Bentall Kennedy. The property’s robust environmental framework was recognized in

receiving BOMA BEST certification, all of which contributed to Rangewinds winning the Outstanding Building of the Year (TOBY) Award from BOMA International in 2015. BOMA Canada and the 11 local BOMA associations continue to improve the program. The Canadian market has been a huge supporter of BOMA BEST with continued growth in the program. But there are also very exciting developments outside of Canada. BOMA Canada has been working tirelessly to make BOMA BEST available to a number of target international markets. This is good news for the program and for certified buildings as it means BOMA BEST will be recognized around the world. To learn more about how BOMA BEST promotes sustainability in commercial real estate, visit bomabest.com.

2014 BOMA Canada National Pinnacle Award - Customer Service

403.263.8170

www.SerVantage.ca 7


By David Parker

Living and Working in the Core

A

ll reports from the major commercial real estate companies suggest the industrial sector is back on track with CBRE stating in its 2017 Q3 figures that the overall sentiment of tenants and investors continues to improve with the strongest quarter absorption over the last two years. Iain Ferguson, executive vice president at CBRE, has sold 25 acres of industrial land on the former Macdonalds Consolidated site south of 42 Avenue SE – the largest piece within city limits with buildings totalling 475,000 square feet – to a Calgary developer. And then he promptly leased a 90,000-square-foot building at the location to Dot Foods as a distribution centre. Another significant industrial development within city limits was the recent opening of the SAIT Crane and Ironworks 30,000-square-foot facility in Point Trotter Industrial Park.

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Jon Mook and Casey Stuart of Barclay Street Real Estate brokered the land and quarterbacked the design and tender of SAIT’s new mobile crane training program. Mook and Stuart also represented Two Amigos in its move into Icon Business Park on Smed Lane, moved Altadore Gymnastics Club into 32,245 square feet in Eastlake Industrial Park, and are expanding an existing office and warehouse in Great Plains Industrial Park to add drive-thru service bays. Filling empty spaces is good news although it doesn’t add to the total city inventory. But Colliers reports the 244,000-square-foot Sears Canada lease in Great Plains that was assigned to Indigo is a plus. Cushman & Wakefield has been very busy completing the Calgary three-building portion of the $34-million PIRET portfolio across Western Canada. Good news for the city, but apart from lands to the north of the airport, most of the action continues to be in Rocky View County. Calgary and area has become a major distribution hub and thanks to competitive land pricing, lower construction costs and tax advantages as well as easy access to major highways, Balzac has become the prime location for large occupancy requirements. The High Plains Industrial Park along Highway 566 east of CrossIron Mills shopping centre is already home to huge warehouse facilities for Smucker Foods, Gordon Food Services and Sobeys. Now, showing lots of confidence in our local economy, Bentall Kennedy along with locally-owned Highfield Investment Group and Texasbased Hillwood Investment Properties has announced the additional construction of a 400,000-square-foot speculative development in the area. Charged with leading the marketing of the facility that has been designed to allow for future expansion to more than 600,000 square feet is CBRE’s Iain Ferguson, who says he is very optimistic in leasing it fairly quickly. The closeness of the CN Logistics Park in Conrich is also a big asset for Calgary business and employment. Marshall Toner, executive vice president of JLL, says he is having a good year and was responsible for helping Whirlpool select a 425,000-square-foot Tribal Partners building in the CN park. The market in the industrial sector is moving in the right direction, and new construction in it bodes well for Calgary.


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A CHAMPION OF CHARITY // COVER

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Her impact at the CF has not gone unappreciated. “Eva would be included in the group of the best CEOs that I have ever worked with,” praises Bob Gibson, board chair of the CF. “She has been instrumental in making the [CF] one of Canada’s largest and most impactful foundations and I know she has no intention of slowing down any time soon.” To be sure, Friesen had many successes before joining the CF. Born and raised in a Mennonite village in rural Manitoba, she originally aspired to be a teacher. “Where I grew up, women were nurses or teachers, or they didn’t marry and worked at the post office or the co-op, and if they got married they were a farmer’s wife. There were five choices, and of those I picked teacher.” A natural athlete, she attended university with the intention of becoming a physical education teacher. After completing her physical education degree, and just one course short of finishing her bachelor of education degree, the YWCA offered her a job in Winnipeg. “I decided I can always go back and become a teacher, but I never did,” she smiles. After a stint working in Rankin Inlet, Nunavut, she was recruited to be CEO of the Yellowknife YWCA. She was 26 years old. “I learned a lot in that job,” she recalls of her first stint as CEO, a position she remained in for five years. “That YWCA didn’t have a fitness centre, so it really developed my leadership skills and the rest of who I became.” She met her late husband in Yellowknife and the couple decided they would only leave Yellowknife for Calgary or Vancouver. When the position of CEO of the Calgary YWCA became available in 1989, Friesen applied. “I was a long shot,” she admits, “but they took a chance on me. I told them they wouldn’t be sorry and they weren’t. I was there 12 years.” “I think she turned the YWCA around when she became president and CEO,” reflects Bonnie DuPont, a corporate

director. DuPont was a member of the Calgary YWCA board when Friesen was hired. “We hired her and she never looked back. She very quickly put her team together and started to make some changes that were needed. She took us forward for 12 years.” At the YWCA, Friesen oversaw many advancements: the organization opened the Women’s Employment Counseling Service; it opened Langevin Place, a 56-unit housing project for hard-to-house women; it raised $6 million through fundraising, which enabled the expansion and improvement of its 5th Avenue location; and, it launched several programs including the first program for men who are abusive. “I loved that job,” Friesen recalls. “I did a part-time MBA at night [at the Haskayne School of Business] while there, was working and had my two daughters in the middle of it.” She also taught a course in not-for-profit leadership at the Banff Centre once per year. Not surprisingly, she was eventually recruited for the position of CEO of the Calgary Health Trust. Hesitant to accept the job, her late husband convinced her. “He said to me: ‘Eva, you can retire at the YWCA if you want to; you are excellent and they love you there.’ And it was like the shutters of my eyes blew open. I was 42 years old and I thought ‘I’m going to stay in one job the whole rest of my career?’ I thought ‘No, I shouldn’t do that.’”

ABOVE: EVA FRIESEN AT THE PODIUM FOR A CALGARY FOUNDATION EVENT WITH KEYNOTE SPEAKER ZITA COBB, WHO DISCUSSED HER INNOVATIVE, COMMUNITY DEVELOPMENT PROJECT, THE FOGO ISLAND INN. PHOTO SOURCE: MONIQUE DE ST. CROIX, UNIQUE PERSPECTIVES PHOTOGRAPHY

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for every child

THANK YOU. This year’s Water for Life Gala in Calgary raised $1.2 million!

© UNICEF/UN067453/Souleiman

© UNICEF/UNI193151/Flores

© UNICEF/UN022228/Balasundaram

Over the past 25 years, the UNICEF Water for Life Gala has raised more than $13 million for UNICEF’s life-saving work for children. Thanks in part to your generosity: Under-5 child mortality rate has decreased 62% worldwide since 1992 2.6 billion more people have clean drinking water today than in 1990 UNICEF helped to reach more than 49 million people with safe water in humanitarian situations over the last three years

For information on how to get involved in next year’s gala, contact Holly Davidson at hdavidson@unicef.ca or 403 270 2857 ext. 8204 unicef.ca

© UNICEF/UN039304/Al-Issa

CANADA


A CHAMPION OF CHARITY // COVER

Four years later, she was again recruited, this time for the position of CEO of the CF. At the same time, her late husband was terminally ill with brain cancer. “I was CEO of the Health Trust and wife of a patient in the hospital,” she says. “I was doing business and going through a difficult personal journey all at the same time. It was very difficult.” It was, again, her late husband who convinced her to take the CF job. “On his deathbed, he said to me: ‘Eva you should change jobs. That job [at the CF] is perfect for you.’” So she did. Shortly after joining the CF, her husband passed away in October 2005. She describes her leadership style as hands-off. “Build the common vision that all can see, feel and buy into, and then free them to all play their role to achieve that.” Her reflections on being a woman in leadership are measured. “Many, many things have changed, and I don’t feel that I

WE ARE ALL ABOUT

FITNESS

The first woman president of the Rotary Club of Calgary Downtown in its 100-year history, Friesen was proud. “I turned them down for the longest time because I didn’t want the job just because I was a woman. I never wanted anything just because I’m a woman.” “In her presidential term, Eva was a manifestation of experience, knowledge and interest in growth in the dynamic charitable work of Rotary,” reflects Bill Avery, president of the Rotary Club of Calgary Downtown. “She brought with her a natural sense of serving the community, a vision for necessary growth and development for the future, and a respect and understanding of both the strengths and symbolism of tradition.”

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ever didn’t get something, or achieve something, because I was a woman. But it is different [to be a woman], even today, although we’ve made so much progress.”

DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


The Calgary Drop-In & Rehab Centre (the DI) supports the 10,000 Calgarians experiencing homelessness  through its various programs including, affordable housing and the accompanying supports needed to keep people healthy and housed.  But we can’t do it alone. This holiday season, by donating to the DI, you can be someone for those who have no one. To donate visit: www.theDI.ca/donate 1

Kindness


A CHAMPION OF CHARITY // COVER

Her interests beyond work include horses and showjumping, a passion she shares with her two daughters, now 19 and 21. “I have a horse and I’m deeply dedicated to the barn,” she says. “I probably ride horse seven days per week.” Her advice to her daughters and other young people? “I have taught them from day one to discover their passions and gifts, and then figure out a way to put those two together and make a living,” she says. “Then you won’t work a day in your life, and you will have joy. And it’s all about joy – it’s not about money – it’s about joy.”

Seven years ago, at the age of 52, she married lawyer Stan Carscallen, also a widower. “He is a rancher as well as a lawyer, and he has more horses than I do,” she laughs. With an impact of indiscernible boundaries, Friesen is one of Calgary’s great leaders. Her imprint is all over the city – in the charitable sector and beyond – with a list of beneficiaries that grows daily. Her work – her passions – have benefited many.

ABOVE: EVA FRIESEN RIDING BLACKHAWK AT TEAM BUILDING DAY FOR CALGARY FOUNDATION STAFF AT ANN & SANDY CROSS CONSERVATION AREA. PHOTO SOURCE: BRIGITTE VON ROTHEMBURG (CALGARY FOUNDATION STAFF MEMBER)

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Leading Business DECEMBER 2017

IN THIS ISSUE... • Shaw Charity Classic • Policy Bites - The Cost of Canada’s and Alberta’s Climate Leadership • Member Feature - Refraction Asset Management • Member Spotlight • A letter from Adam Legge

CalgaryChamber.com

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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2017 Board of

Directors Executive

Corporate Calgary Tees Up Record-Setting Performance at 2017 Shaw Charity Classic

Chair: David Allen, Founder & President, Situated Co. Vice Chair: Phil Roberts, President, Vintri Technologies Inc Past Chair: Denis Painchaud, Founder, Baneret Consulting Inc. Treasurer: Wellington Holbrook, Chief Transformation Officer, ATB Financial CEO: Adam Legge, President and CEO, Calgary Chamber

Directors Linda Shea, Senior Vice-President, AltaLink Bill Brunton, Vice President, Habitat for Humanity, Southern Alberta Mike Williams, Executive Vice-President, Encana James Boettcher, Chief Idea Officer, Fiasco Gelato Brent Cooper, Partner, McLeod Law LLP Desirée Bombenon, President & CEO, SureCall Contact Centres Ltd Mandeep Singh, Audit Partner, Deloitte Jason Hatcher, Managing Principal, Navigator Greg Garcia, President and CEO, Calgary Elite Roofing Brian Bietz, President, Beitz Resources Management Adam Legge – President and CEO Michael Andriescu – Director of Finance and Administration Kim Koss – Vice President, Business Development and Sponsorship Scott Crockatt – Director of Marketing and Communications Rebecca Wood – Director of Member Services Zoe Addington – Director of Policy, Research and Government Relations Leading Business magazine is a co-publication of the Calgary Chamber and Business in Calgary Calgary Chamber 600, 237 8th Avenue S.E. Calgary, Alberta T2G 5C3 Phone: (403) 750-0400 Fax: (403) 266-3413 calgarychamber.com

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algarians had 8.3 million reasons to smile after PGA TOUR Champions star Scott McCarron’s final putt dropped to win the 2017 Shaw Charity Classic in September.

Thanks to the incredible support of Calgary’s business community, the Shaw Charity Classic carded its fifth-straight record-setting donation for youth-based charities across Alberta. From major corporations to small businesses not to mention hundreds of individuals of all ages spanning the country – the tournament raised an unprecedented $8.3 million in 2017 for more than 450,000 children connected to 159 charities that extend far beyond sport. Kids across the province are now gaining new opportunities in areas of education, arts and culture, accessing summer camps and benefiting from the opportunity to dream, and enjoy life’s precious moments. With 78 of the biggest names on the PGA TOUR Champions at its core each year, the awardwinning event has never lost sight of its target – raise big dollars for Alberta children battling a wide range of personal challenges. “Since the first day the Patron Group committed to bringing this event to Calgary, our decisionmaking has stayed focused on the tournament’s core mission: to bring elite golf to Calgary for families to enjoy, while having a very positive impact for youth in Alberta who need our support,” says Clay Riddell, tournament chairman, Shaw Charity Classic. The success story reflects the ongoing commitment of Albertans to give back to their community despite the stressed economy. “Over the last five years, the Shaw Charity Classic has exceeded its expectations on every level. None of this is possible without community engagement starting in the heart of Calgary’s downtown,” adds Riddell. “With our title sponsor – Shaw Communications – leading the way, the corporate community has made a major impact on the tournament while embracing the variety of events we offer: from networking and team-building opportunities including our annual women’s day, to participating in the RBC Championship Pro-Am, to helping put a club in a child’s hand by supporting one of our junior activities, Calgary businesses have been a difference maker.” As a result, so too has the Shaw Charity Classic in the world of charitable giving on the PGA TOUR Champions. One doesn’t have to look further than the event’s Birdies for Kids program presented by AltaLink, to identify the roots of its record-setting success. Created three years ago, the unique charitable-giving program provides corporations and

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individual donors alike the opportunity to make a gift to one of the incredible charities the tournament has aligned itself with.

Meadows Golf and Country Club for the five days of festivities.

Those donations are further leveraged through a matching program that provides participating charities with additional funds of up to 50 per cent of what they raise.

Whether it’s testing your mettle against the greats of the game in one of the championship pro-ams, marvelling at the shot-making from the truly unique Crow’s Nest viewing area surrounding the 16th hole, hosting VIPs in style, a women’s day of networking and golf on the course, or spending an enjoyable afternoon with the family in the spectator village, the Shaw Charity Classic provides a memorable budget-friendly experience for everyone in the community.

“We have had a very strong charitable component to this event since the first tee ball was hit, but Birdies for Kids continues to set a new precedent for fundraising on the PGA TOUR Champions,” says Riddell. “I think all Calgarians should be very proud of what we have been able to do for youth in this province, while uniting behind a professional golf tournament.” The Shaw Charity Classic kicked off its fifth-anniversary celebrations by confirming golf’s greats will be returning to YYC until 2020, and setting a goal of hitting the $20-million mark in charitable donations. Calgary’s marquee golf tournament shattered that goal, bringing its five-year total to $22.1 million. The records also continued to fall at the gate with 45,250 people taking their spot alongside the fairways at Canyon

Exciting action, a relaxed atmosphere, luxury hosting and a menu full of family activities are all part of the equation for businesses looking to leverage the opportunities at the Shaw Charity Classic. Building on its successful foundation, the Shaw Charity Classic will look to keep the ball rolling in 2018. Don’t miss out on the action. Early-bird and holiday sales packages are available today. For more information on sponsorship and hosting opportunities for the 2018 Shaw Charity Classic, please visit shawcharityclassic.com or contact Rhys Royer at rhys@ shawcharityclassic.com. BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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Policy Bites The Cost of Canada’s and Alberta’s Climate Leadership

About this article: This is an overview of a section of the Chamber’s “cumulative cost assessment” which quantifies the costs that minimum wage hikes, municipal property tax increases and the carbon levy are placing on Calgary’s small and medium-sized businesses. All calculations are based on data provided by Calgary businesses through surveys and interviews. The full assessment – including our recommendations on how governments should relieve the cumulative cost burden on business – can be found at calgarychamber.com.

Overview The federal government intends to reduce Canada’s greenhouse gas (GHG) emissions by 30 per cent below 2005 levels by 2030. The federal government has committed to allowing provinces and territories to design their own policies and programs to meet emission-reduction targets in a way that is best suited for their individual circumstances. However, the federal government will implement a carbon price benchmark that will apply in any province or territory that does not meet its requirements. The benchmark requirement starts at $10/tonne of CO2 in 2018, and is set to reach $50/tonne of CO2 in 2022.

Alberta’s Climate Leadership Plan currently meets the federal government’s benchmark as Alberta’s carbon levy is now set at $20/tonne of CO2, and will increase to $30/tonne of CO2 on January 1, 2018. Putting a “price on carbon” (carbon levy, cap-and-trade) has long been supported by economists as the most cost-effective way to encourage businesses and households to reduce emissions. Nevertheless, Alberta’s carbon levy does not come without its costs, and these costs are anything but timely.

Cost increase for a typical business due to Alberta’s carbon levy Industry

2017

2018

Cost increase between 2017 & 2018

Food & Beverage

$2,578.58

$2,968.26

$389.68

Transport & Delivery

$570,810.88

$856,749.61

$285,938.73

Service Provider

$1,010.70

$1,515.90

$505.20

Hospitality

$32,362.11

$48,559.17

$16,197.06

The cost calculations illustrate the median cost that the businesses surveyed within each industry will face due to the carbon levy. The calculations consider the costs that a business will face as natural gas, diesel, gasoline and delivery prices increase due to the carbon levy in 2017 and 2018. The calculations have not factored in any adjusted behaviour (i.e. reduced fuel usage) as a means of offsetting the cost increase, or any investments in more efficient processes that may reduce a business’ energy consumption. During our cumulative cost survey consultations, 73 per cent of business respondents reported their costs will increase due to the carbon levy. As illustrated in the table above, the carbon levy has already imposed large costs on Calgary businesses, and will impose greater costs in 2018. With the recent economic downturn, many small and mediumsized businesses do not believe their customers will be willing to pay higher prices. Only 21 per cent of businesses surveyed that have been impacted by the carbon levy plan on increasing prices and passing on the carbon costs to their customers.

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Many businesses are concerned the carbon levy is reducing Alberta’s competitiveness by driving up costs, and encouraging investment to flow to other, competing jurisdictions. Considering the past few years of economic hardships, layoffs and reduced consumer spending, Calgary businesses are questioning whether now is the right time for Alberta to have a carbon levy. Addressing GHG emissions and Alberta’s competitiveness A price on carbon may be the most efficient way for a government to encourage citizens to reduce their carbon footprint. However, given the economic downturn, and the many costs being placed on the business community from all levels of government, the Chamber would like to see more of the revenues collected from the carbon levy to be recycled through a reduction in personal and corporate income taxes. By reducing other taxes paid by Alberta’s businesses and households, we can encourage a reduction in GHG emissions, while incenting greater levels of investment and maintaining Alberta’s competitiveness.


AMVIC Licensed


Chamber Member Spotlight: Refraction Asset Management Michael Yurkovich speaks to how Refraction Asset Management has remained competitive through the many challenges faced by the energy investment industry over the last number of years.

Michael Yurkovich has over 15 years of experience in the energy industry. Before becoming president of Refraction Asset Management (RAM) in 2012, he was an investment banker at Canaccord Genuity and Genuity Capital Markets. He has also worked at Desjardins Securities as a research associate covering the oil and gas sector.

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ased in Calgary, Refraction Asset Management Ltd. offers investment fund and portfolio management services, specializing in public and private energy investments. Their most recent development was building TIU Canada Ltd., a renewable power developer in Ukraine. Currently they are the only Canadian company in Ukraine developing and operating a renewable power station. President and director Michael Yurkovich started the company back in 2012 to better assist his family business in monitoring its risk and back-office services. When the company started, there were very few hedge funds focused on energy in Canada, and only three hedge funds in Calgary. With the majority of energy investment done in Houston and Toronto, and with most trading desks based in New York, Toronto or London, there were a number of initial hurdles for Refraction Asset Management to overcome. Finding capital and staff, as well as communication, IT, security and compliance firms were among those challenges. Another major obstacle was access to market information. “It forced us to rely on our long-standing relationships with our Calgary sales and trading teams to understand global market trends in the Calgary context,” says Yurkovich. “One of the best things for our business development was when we discovered the Alternative Investment Management Association, which allowed us to find insight and mentorship to grow our business beyond a single-family office design.” The team also focused on doing forecasting and research internally instead of relying on mainstream, outsourced research solutions. “We learned how to do our own corporate research programs, which forced us to adopt a lot of private equity and corporate research solutions to match our hedge-fund speed and tempo of operations,” says Yurkovich. Due to the changing energy landscape not only in Canada, but globally, Refraction has experienced additional challenges in recent years.

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“One of the best things for our business development was when we discovered the Alternative Investment Management Association, which allowed us to find insight and mentorship to grow our business beyond a singlefamily office design.” Refraction has been able to navigate these challenges and stay ahead of the curve through investing in machine learning and technology. Using this technology since 2012 has helped Refraction be able to review companies on a large scale, as well as look deeper into markets in Latin America, Europe and Africa, and determine which areas are mainstream, and which are overproducing. This has allowed Refraction to have great success in identifying emerging energy frontiers, which has provided unique opportunities for their fund portfolios. Refraction continues to invest in the latest technology that helps them identify new markets where they can earn superior returns for investors. About Refraction Asset Management Ltd. Refraction Asset Management Ltd. is an investment company, providing money-management expertise focused on security selection in the energy (alternatives, softrock upstream, downstream, midstream, utility, refinery, services and EPC), engineering (applied sciences and aerospace) and technology sectors (artificial intelligence and hardware engineering).


Chamber Member Spotlights The Calgary Chamber is proud to represent many Calgary businesses large and small; this month we are highlighting some of our industry leading members.

First Calgary Financial Over 75 years ago, First Calgary Financial started from humble beginnings. Through the years, they’ve grown to become one of Alberta’s leading financial institutions through a desire to connect the dots between dreams, goals, the community and financial wellness. They believe banking is about more than money − it’s a cornerstone of every vibrant community, and members expect First Calgary Financial to positively impact the financial success and viability of the communities they call home. First Calgary Financial invests meaningfully in the potential and well-being of their employees, and what matters most to their members. For more information, visit firstcalgary.com.

Willbros Canada Willbros is a specialty energy infrastructure contractor serving the oil and gas and power industries with offerings that primarily include construction, maintenance and facilities development services. Over the years, the company developed expertise and competency by executing engineering and construction projects around the world. Willbros is globally recognized for its construction of pipeline systems and associated facilities in any climate or terrain. Willbros, through its operating companies, has constructed thousands of miles of pipeline, and worked for over 400 clients in over 60 countries. For more information, visit willbros.com.

Gordon Food Service Canada Ltd. Gordon Food Service is a broad-line food-distribution service proudly serving the Canadian food industry from coast to coast, and is a proud member of the Calgary Chamber of Commerce for more than 20 years. The Calgary operation services 2,500 customers in southern Alberta with over 12,000 items for the restaurant, hotel and institutional trade. Gordon Food Service continues to grow and service the southern Alberta marketplace from their new state-ofthe-art multi-temperature facility in Rocky View County. For more information, visit gfs.ca.

SAIT

Established in 1916, SAIT was the first publicly-funded technical school of its kind in North America. Today, SAIT is a global leader in applied education and offers more than 100 career programs and more than 1,400 part-time courses. Action-based learning, solution-focused research and enterprising collaborations with industry partners ensure SAIT students are career-ready when they graduate. Students benefit from hands-on learning in unique labs and classrooms, participation in applied research on campus with industry partners, and workplace practicums that enable them to apply their learning to meet current industry needs. SAIT’s close partnerships with industry, government and other post-secondary institutions help to give students the skills and connections they need to succeed in local, national and global economies. For more information, visit sait.ca.

Thanks

The Chamber thanks the following long-standing member companies celebrating anniversaries this month for their years of support to the Calgary Chamber, and their commitment to the growth and development of Calgary.

Member name

Years as a member

Southland Transportation Ltd. First Calgary Financial Stantec Consulting Syngenta Canada Inc Dialog Freight International True North Group Calgary Chamber of Voluntary Organizations Park2go Qualitas International Dr. Albert Lui Professional Corp. Foster & Company Jameswood Homes Inc. Multivista/Woodrose Photographic Shaw Cable Systems

35 30 20 20 15 15 10 10 10 5 5 5 5 5

ARI Automotive Resources

Founded in 1948 by the Holman Automotive Group, ARI Automotive Resources has grown into one of the largest privately-held vehicle fleet management companies in the world. Founded on family values with a passion for customer service and satisfaction, Holman’s mission is to provide the industry’s best automotive-related services by earning the loyalty and exceeding the expectations of each and every customer. As a result of ARI’s family-like culture, and its emphasis on employee engagement, education, training and development, ARI has been named one of Fortune’s 100 Best Companies to Work for the past five consecutive years. For more information, visit arifleet.com.

Southland Transportation Ltd.

This month, Southland Transportation Ltd. celebrates 35 years of membership to the Calgary Chamber. Southland Transportation Ltd. is committed to safety and service in the people-transportation business. Southland operates school, charter, commuter and specialized transportation buses throughout Alberta and Saskatchewan. Southland’s reputation for leadership and quality comes from the integrity and dedication of talented staff. They were one of the first school bus companies in Canada to have their training program nationally recognized and certified by the Motor Carrier Passenger Council of Canada. Safely Home is their deep conviction to safety, and it is the ultimate promise they make to each other, to clients and to the communities in which they operate. Southland is driven by safety. It is their first core value and is at the heart of all they do. For more information, visit southland.ca. BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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Looking Back with a Fond Farewell

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n 1891, about a dozen or so business owners got together in some dusty room located in, at that time, the town of Calgary, and discussed how to make their city better for the growing and bustling entrepreneur. There, the Calgary Board of Trade was formed. Records of the first president go back to 1903 with Charles W. Peterson serving in the role for four years. Seventeen people have held the position before me, some of whom stayed for 20 years. As the 18th president and CEO of the Calgary Chamber of Commerce, it is now time for me to seek new and different challenges, while also enabling a renewal of ideas, energy and passion to help make the Calgary business community more successful. I have been tremendously fortunate and honoured to have served in this capacity for the past seven years. It is an exciting, dynamic and demanding role, but one I always remembered was about far more than the individual at the helm. Few organizations last 126 years, and so I have always viewed my role as that of a steward of something bigger and greater. Something that has outlived two world wars, depressions, recessions, floods, fires, booms and busts. Seven years of 126 is not very much and yet working together with my colleagues, I feel we have made our mark, and left it better than we found it. I feel proud of the place, position and profile the Calgary Chamber holds now. We have modernized, sold our building, redeveloped our member model and vastly improved our event and member experience. Our policy and advocacy work draws strongly on our expert member base and delivers impactful and meaningful constructive solutions to today’s biggest business challenges. I have worked in many different types and sizes of organizations and I can genuinely say we have built something special here. The team and the culture are simply awesome. During the 2013 floods, we worked closely with our counterparts in other business organizations to immediately mobilize and support affected businesses. Our collective efforts meant that only one per cent of businesses failed in the floods, whereas historical statistics show that number to be closer to 40 per cent. Our experience in emergency response has resulted in a globally-unique relationship with the Calgary Emergency Management Agency, something I am extremely proud of. The template created for business preparedness and response resulted in our Chamber winning an international award for our work, and is now the global standard of business response.

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With the recent economic downturn, we recognized that normal was going to look very different than it used to. With the dynamics of technological trends, climate change, public opinion and so much more, we knew businesses needed inspiration and assistance in figuring out their next moves. We created Onward, a signature innovation conference, and Ignite, an innovation accelerator. We worked tirelessly to grow Calgary’s Small Business Week into Canada’s best and largest. I have had the privilege of meeting prime ministers, premiers, heads of state, presidential hopefuls, business icons and celebrities. But I can tell you I would easily forgo every single one of those interactions to spend time with the members of the Calgary Chamber. There is nothing like a room of positive and passionate entrepreneurs. In that room, anything is possible. Their optimism and energy is infectious and intense. I love being among them – listening, learning and connecting. It is why I have enjoyed this job so much. There are new challenges to be tackled for my successor: continuing to deal with governments that just keep piling it on and finding additional ways to offer new value to members that include a blend of online and offline experiences. The pace of change and the impact of that on business and how it continues to be successful will need to be considered. I have been asked about my proudest moments. There have been many. I haven’t always got it right that is for sure. But my proudest moments are those that in the midst of some busy event or project, I look around at the people and I see their enjoyment of the experience, or their pride of the accomplishment. Those are the ones that stand out. Onward.


Photo by Riverwood Photography.

Building a Calgary for the Future Frank Lonardelli celebrates five years of success with Arlington Street Investments by David Parker

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provided him some encouragement and wisdom to ensure he reset his life’s path. Lonardelli went on to get a full athletic scholarship and graduated in political science, continuing on to acquire his postgraduate degree in the U.S.

Lonardelli was a three sport athlete and his life was all about playing for the team. But when he was offered several scholarships at his Grade 12 graduation he had to decline because he fell short on academic requirements. It was a result that was created by a difficult upbringing, little mentorship and an environment that required Lonardelli to keep his head up and focus on surviving. Arlington Street was distinguished as being the murder capital of Canada for the almost 10 years he grew up and lived in the area.

Lonardelli’s realization of the need for education not only gave him his university degrees but made him realize how important it was to have a positive mental attitude especially growing up in an environment like Arlington Street. So, after he achieved a level of success as a businessman he developed the Arlington Street Scholarship and Foundation with an initial investment of $100,000 and a long-term commitment of a million dollars. The Arlington Street Foundation is one of his greatest and proudest achievements as a businessman which he is actively involved in and returns every year to speak to students about his life’s journey, the obstacles he had to overcome and the message that your past does not determine your future. He presents on and believes in “Manifest Destiny.”

In a Winnipeg Free Press article written in 2009 about Lonardelli’s journey, he speaks of the influence of a teacher named Mike Gaston, a black professional athlete who navigated the racial segregation of growing up in Alabama in the ’50s. Gatson was always in Lonardelli’s ear at Gordon Bell but he literally engaged him right after his Grade 12 graduation and

Growing up on Arlington Street in Winnipeg, his father had passed away when he was three and he says helping support his Italian immigrant Mother and his three sisters resulted in life lessons he appreciates very much today. He launched his first business in 1997 after deciding not to attend law school and grew that to one of the largest privately-owned food-service

rank Lonardelli and his staff at Arlington Street Investments (ASI) are celebrating five successful years since he launched the firm. Lonardelli is an EY Entrepreneur Of The Year finalist, a three-time PCMA commercial real estate deal of the year award winner and a Business in Calgary Leaders Award winner, but his ambitious business career didn’t start that way and began many years ago in Winnipeg dating back to the time he graduated from Gordon Bell High School.

Arlington Street Investments | 5 Years | 1

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Photo by Riverwood Photography.

companies in Western Canada which he then sold in 2003 all the while being fascinated and investing into real estate in Winnipeg, Edmonton, Calgary, Phoenix and Ottawa. Lonardelli came to Calgary in 2000 and began to amass a real estate portfolio in the city beginning with older properties in the Inglewood, Ogden and Victoria districts and later in Phoenix, Arizona.

Today his focus is primarily on redevelopment projects along 17th Avenue SW, although one of the early acquisitions was a number of older residences on 17th Avenue SE, close to the Stampede Grounds. Thanks to his keen eye for assessing development prospects in what he refers to as “The Path of Growth” as he travelled along the 17th Avenue corridor, he believed there was a real opportunity to consolidate many of the legacy properties and redevelop them into mixed-use

Beach’s Quality Drywall Ltd. Congratulations to Arlington Street Investments for 5 years in business. Rogers Insurance wishes you all the best in the future!

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Congratulations on your 5th anniversary! We are proud to be part of your team.

Serving homeowners and builders in and around Calgary since 1998.

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Phone 403 296 2400 Toll Free 1 800 565 8132 Email info@rogersinsurance.ca

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Arlington Street Investments | 5 Years | 2


The Windsor, Calgary AB

We are thrilled to have partnered with Arlington Street I nv e s t m e n t s o n t h e i r p r e s t i g i o u s d e v e l o p m e n t s , a n d are proud to be part of Calgary’s growing communities . Congratulations on 5 years of exceptional work.

Construction Management | Design Build | General Contracting

BUILDING IN WESTERN CANADA SINCE 1987

Calgary 403-735-5988 Edmonton 780-466-8700 Lethbridge 403-942-0316 www.dawsonwallace.com


developments as well as create a high street. Under the ASI flag, he began to acquire buildings between 5th Street to 14th Street SW that he believed would be the best development sites along the busy corridor.

decision was made to convert the original idea of office floors into 104 luxury residential residences and an adjoining eighttownhouse condominium project along the south side of the development.

Meanwhile in 2012, CEO Lonardelli purchased a two-storey building at 718 8th Avenue SW, took it down to the steel and rebuilt it with a new envelope as a classy four-storey with a glassenclosed elevator tower on the west end overlooking the avenue with retail on the main floor and office space on the remaining three. It turned out so well that ASI located its head office on the top floor; a boutique space contrived by Pop Design Group using creative walls and furnishings by DIRTT.

They will have the same great views of Calgary’s downtown skyline and out to the west, and residents will be close to shopping at the upscale Britannia Plaza and Chinook Centre with good access to Glenmore and Macleod Trails.

In 2014, visionary Lonardelli began design work using NORR Architects and Pop Design to develop a prime piece of real estate he assembled on the corner of 50th Avenue and Elbow Drive SW surrounded by the well-established, affluent communities of Elboya, Britannia, Bel-Aire and Windsor Park.

Retailers have already made commitments to lease the ground-floor space with Blush Lane Organics taking more than 12,000 square feet on the northwest corner of 50th Avenue for another of its healthy lifestyle markets. Other tenants include Blue Star Diner that has a popular location in Bridgeland; Hedkandi Salon with locations in Bankers Hall, Hotel Arts and the recently opened Henry Singer menswear store in Eighth Avenue Place; and a sixth location for Orange Theory Fitness.

The initial idea was to build retail and offices above 219 underground parking stalls but the downturn in the economy caused the project to be put on hold soon after the parking base was completed. Now it is back on track but with the overabundance of office space available throughout the city, the

With Lonardelli’s passion to help convert 17th Avenue into a future high street for Calgary, he will be relocating his head office to the top floor of the National Block that ASI purchased on the east side of 5th Street that houses the popular National pub on the main floor.

Continued success and best wishes to all the Staff & Management Team at Arlington Street Investments.

We are proud of our association with Arlington Street Investments and support their continued success. EXCEPTIONAL QUALITY | SUPERIOR COMFORT | CUSTOM DESIGNS

Municipal Engineering | Project Management | Infrastructure Design Storm Water Management | Erosion and Sediment Control p: 403.276.1001 |F: 403.276.1012 | jubileeengineering.com

w w w . n u m u n . c a | 403 - 2 53 - 5359

Arlington Street Investments | 5 Years | 4


This move will consolidate operations onto the street where all of the staff can be absorbed with Lonardelli’s vision, and keep a watchful eye on progress of work on the 32 buildings on seven separate sites ASI owns along the stretch of 17th between 5th and 14th Street SW. Directly across the street from ASI’s new offices is The Fifth on 17th, a five-storey 43,000-square-foot mixed-use boutique retail and elegant

residential development that will start construction in spring of next year. Another NORR design, it will feature approximately 11,500 square feet of retail on one of Calgary’s most vibrant corners, with 55 to 60 unique urban residences above surrounded by a rich metal, natural wood and hip urban edge engineered exterior finish.

Proud Partners in Business MNP Congratulates Arlington Street Investments on its 5th Anniversary. Contact Lee Thiessen, MBA at 403.537.7617 or lee.thiessen@mnp.ca

Arlington Street Investments | 5 Years | 5


Bookending the active pedestrian-friendly 17th Avenue at the major north-south connector of 14th Street, ASI will build The Sentinel. This is the largest assembled parcel on 17th Avenue at 66,000 square feet and allows for over 350,000 square feet of gross leasable/sellable feet. The project covers the whole block from 17th to 16th Avenues that is now home to the Jimmy Condon Building but also includes the extensive parking lot and houses to the rear. Kitty-corner, ASI owns the heritage Bank of Nova Scotia building – better known to many as the former home of American Apparel – that has been fully leased to Prema Wellness Centre.

At Norr, he was responsible for the design of many of ASI’s projects so he has a good understanding of the company’s vision and mission and is the perfect fit for this company at its moment in time. Lonardelli advises that the next five years will see ASI triple in size and have positions in the U.S. but it will focus on execution one project at a time. “We’re a long way away from what we want to achieve,” Lonardelli says, but given what has been accomplished in the first five years we look with great appreciation and to this company’s future. Named after a rough neighbourhood in Winnipeg, Frank Lonardelli has taken Arlington Streets to prestigious highs in its five-year history, while transforming some of Calgary’s streets into the most coveted areas in the city.

Lonardelli’s vision for 17th Avenue is to honour what the community is looking for; redeveloping sites to provide the basis to tailor unique shopping, entertainment and living experiences throughout this most popular cultural destination. In order to create a legacy through innovative and thoughtful design, ASI has formed a new division called Arlington Street Developments. Headed by Ron Poon in the role of President, the executive team is made up of Ralph Bennetsen, Vice President of Development and Acquisitions, and Daniel McLean, Vice President Construction. Poon recently retired from Norr Architects Engineers Planners where he was Executive Vice President-Canada.

400 - 718 8th Ave SW Calgary, AB, T2P 1H3 P: (403) 266-5000 E: reception@arlingtonstreet.ca arlingtonstreet.ca

Congratulations to Arlington Street Investments for 5 great years of achievement! We are proud to be partners in your past and future successes.

G B

C

Giusti Group Of Companies

ph. 403-203-0492 | www.giustigroup.com

Arlington Street Investments | 5 Years | 6


Jubilee Engineering Consultants Ltd. Shapes Calgary’s Development for 35 Years by Rennay Craats

J

ubilee Engineering Consultants moved into its striking new location on Edmonton Trail in 2013, and the building says a lot about the company. Formerly a high-end home renovation firm’s showpiece, the office’s sweeping staircase and sizable double doors are unusual for a place of work. One needs only to walk through the grand threshold to see that Jubilee Engineering is unique among firms in the city, with an evident value for high quality in both place of work and work produced. “It’s not your typical engineering office,” says Hamid Mohamed, president of Jubilee Engineering. This is fitting seeing as Jubilee is not a typical engineering company. Over the past 35 years, Jubilee has established itself as the standard for engineering design, construction and contract administration for municipal and private projects in Calgary and across the province. From a one-man shop renting a single-room office, Jubilee has grown to 24 employees and has thousands of projects in Calgary and surrounding areas under its belt. There are few areas in the city that have not involved a Jubilee project at one time or another. The staff has a wealth of experience in all areas of municipal engineering, from infrastructure design and storm-water management to erosion and sediment control; from noise analysis and sanitary servicing studies to construction surveys and site servicing plans. Jubilee also offers quality reporting and consultation services. This onestop-shop approach makes Jubilee invaluable to clients looking for quality municipal engineering experience. The dedicated in-house team is the key to the company’s success. A sizable number of the staff have been with the company for more than 15 years, and Hamid treats them like family. The remarkable skill and experience the staff

Hamid Mohamed, president of Jubilee Engineering. Photo by Riverwood Photography.

Jubilee Engineering Consultants Ltd. • 35 Years

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“Jubilee Engineering has consistently provided excellent quality civil engineering services to NORR Architects for almost 30 years in Calgary. Jubilee offers a personal level of service to their customers inspired by their principal leader Mr. Hamid Mohamed. After 30 years and even though the company has grown considerably, Hamidis still available to his customers through one phone call and his personal touch resonates throughout the company. Jubilee also maintains an excellent level of technical expertise especially for difficult, grade-challenged multifamily sites. Overall Jubilee offers value to their customers in the civil engineering realm in Calgary,” - Bruce McKenzie, vice president of business development for NORR Architects.

brings to work every day drives Jubilee’s success and shapes the communities they live in. Through respect, an appreciation for their work, a fun environment that encourages productivity, staff events, rewarding and varied work, and profit-sharing, the tight-

Best wishes and continued success to Jubilee Engineering Consultants on their 35th anniversary. We wish you another 35 years of continued success!

We create more than neighbourhoods...

Every Tristar community expresses lifestyle living.

Community Building Which Will Capture Your Heart! tristarcommunities.com ph | 403-640-0708

knit staff is invested in the success and growth of Jubilee and is eager to continue to work to make it even better. Complementing the core group of veteran engineers and professionals is a crop of young technologists and engineers, several of whom are recent graduates, who Hamid notes are invaluable in bringing new ideas and technology to the company as they both grow. Having long-term employees to mentor younger staff creates consistency in service on top of a great workplace. Clients know what they can expect from Jubilee: quality design, timely approvals and a staff who works to offer the most costeffective, sustainable solutions to get their projects completed quickly and well. Jubilee has also developed and cultivated a strong relationship with the City of Calgary and other municipalities, and after 35 years of meetings with various departments involved in the development process, Hamid and his team know all aspects of the specifications and requirements. That’s no surprise, as more than 25 per cent of annual development site-servicing plan submissions to the City of Calgary have come from Jubilee over the last few years. “I spend a lot of time at the city, meeting with all the people and departments involved in the process. We’ve developed a mutual trust and it’s partly because of the quality of work we do,” Hamid says. This long history of experience and expertise has helped Jubilee develop a reputation both with clients and the city for getting the job done right. This reputation is vital to Jubilee. The company is dedicated to serving clients well, and the fact that many of its clients have worked with Jubilee for decades is a good indication the company is succeeding. The majority of its clients are repeat clients or direct referrals, and while Hamid no longer

Jubilee Engineering Consultants Ltd. • 35 Years • 2


“We have been working with Hamid and the team at Jubilee for almost 15 years. They have been an irreplaceable member of our development team, always being there when needed with the right solutions and ability to make things happen. With a focus on relationships, Jubilee is able to gain the cooperation and mobilize all teams and stakeholders required to execute a land development play from the simple to the most complicated.” – Aleem Dhanani, managing director of Bri-mor Developments.

has to knock on doors to drum up business, he still chooses the personal approach. Hamid tries to do business as he did when he started Jubilee in 1982, before iPhones and tablets revolutionized communication. He is a people-person and enjoys face-to-face meetings and direct conversations. The time he has spent personally developing relationships has

Congratulations to Jubilee Engineering Consultants! We are proud to have partnered with you over the past 35 years ....

both cemented mutually-beneficial business relationships and turned clients into friends. Clients know Jubilee Engineering is always up for a challenge and it has become a go-to company for projects requiring out-of-the-box solutions. For example, the Livingston Place project required raising several streets by

Celebrating our long-standing partnership with

Jubilee Engineering Consultants.

We are proud to be part of your many years of success! Congratulations on this milestone.

....and look forward to working with you on your journey of continued success

BLUE-CON EXCAVATING LTD.

Setting Construction Standards “From The Ground Up”

403-938-7920 | www.bowmark.ca

Jubilee Engineering Consultants Ltd. • 35 Years • 4


up to two metres above the existing road grades in order to comply with flood-elevation regulations. Jubilee’s success in meeting this challenge led to several other similarly challenging urban projects. The company has also proven to be an asset to developers designing and constructing new communities. Jubilee works with clients throughout the long and complex process of community master design to ensure future municipal infrastructure needs are met. The company has been involved with one of its largest projects, the 550-acre development of Cimarron in Okotoks, since its inception in 2001. The community was recently completed, including almost 2,500 residential units, two shopping centres, three schools, and developed industrial land, and its 16-year development included two sanitary siphons across Sheep River and Highway 2A twinning to the west. “It was a huge project,” says Hamid. “We are working on a new project in Okotoks just across from Cimarron called Wind Walk.” This promises to be another impressive master-planned community that encourages residents to live, work and play within it. Jubilee is also nearing completion on Cambridge Park, a three-phase country residential development in Rocky View County that promises to provide both the convenience of modern life and the peace of country living.

“Jubilee Engineering has been part of our Development Team for 20+ years. Extremely professional, dedicated and above all always there when you need them. Congratulations Jubilee Engineering. We would not have made it without you!”

- Rani Duhra and Manjit Duhra

Congratulations to Jubilee Engineering Consultants on 35 Years of Excellence!

Congratulations to Jubilee Engineering Consultants on 35 Great Years! We are proud to be your partner.

Geotechnical Engineering Materials Engineering Materials Testing McINTOSH • LALANI ENGINEERING LTD. p: 403.291.2345 | www.mcintoshlalani.com

We wish you many more years of continued success.

CIVIL INFRASTRUCTURE |COMMERCIAL MULTI FAMILY |NEW DEVELOPMENT S

WWW.CONSITE.CA | 403-265-0700

Jubilee Engineering Consultants Ltd. • 35 Years • 5


Jubilee Engineering has helped shape Alberta communities with the myriad projects it has partnered on over the years, including Canada’s Sports Hall of Fame, the Mount Royal University Conservatory, the Calgary Film Centre, the Calgary Zoo’s Giant Panda exhibit, Ambrose University and West Grove Estates phases 1-5. Look at any part of the city of Calgary and a Jubilee employee could tell you about a job they have worked on nearby. In 35 years, the company has helped develop more than 4,000 acres of land in Calgary and surrounding areas, and while this milestone anniversary has Hamid looking back at all that Jubilee has accomplished, his eyes are firmly set to the future.

We appreciate the many years of success in working with Jubilee Engineering Consultants. Congratulations on 35 years in business!

“We are very blessed to have the quality of work contributed by the people we have here,” Hamid says, “and very grateful to them for where we are today.” Hamid is dedicated to embracing growth as it comes through the front door. New building, new growth, same level of service. With Jubilee Engineering Consultants’ loyal staff, solid reputation and dedication to clients, its future looks blessed indeed. Jubilee Engineering would like to extend its sincere gratitude to all partners, suppliers, clients and employees who have contributed to the company’s success over the past 35 years. We look forward to many more years of success working together. To learn more about Jubilee Engineering, our services or the diverse clients we serve, please feel free to contact us.

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SHAPING YOUR FUTURE

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3702 Edmonton Trail N.E. Calgary, AB T2E 3P4 T: (403) 276-1001 • F: (403) 276-1012 www.jubileeengineering.com

CONGRATULATIONS ON 35 YEARS OF EXCEPTIONAL SERVICE. WE ARE PROUD TO BE PART OF YOUR SUCCESS.

Services include: Road Building Site Grading Sub division Development Irrigation Canal Construction & Rehabilitation

Happy 35th Anniversary Jubilee from Volker Stevin 7175 – 12th Street SE T2H 2S6 Box 5850, Station A T2H 1Y3 Calgary, Alberta, Canada 403.571.5800 Calgary: Volker Stevin Contracting Ltd. Volker Stevin Highways Ltd. Fort McMurray: H. Wilson Industries (2010) Ltd. Lethbridge: McNally Contractors (2011) Ltd. Grande Prairie: Mainline Construction (2014) Ltd.

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Jubilee Engineering Consultants Ltd. • 35 Years • 6

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Phil Unger, CEO of Cadeon Inc.

Photo by Riverwood Photography.

Niaz Tadayyon, Business Analytics Practice Lead

Cadeon Inc. Acts as Life Boat to Companies Drowning in Data by Rennay Craats

T

he saying “knowledge is power” is true, but it only tells part of the story. The real power for today’s companies is found when they can apply that knowledge in order to facilitate quicker, more insightful decision-making, increased productivity, and access to the most relevant, highquality data. As companies across sectors continue to struggle with finding the gems hidden in the deluge of corporate data, this transition from knowledge to wisdom can seem a daunting one. But for the past 10 years, Cadeon Inc. has been there to help companies manage their information, turning their data into dollars in the process. “We are a trusted authority in turning information into money. We find the data and information that helps our customers get the most value,” says Phil Unger, CEO of Cadeon Inc. For data to be valuable it needs to be accessible. Cadeon uses a system of people, processes and technology to organize information from a variety of sources so it is at users’ fingertips

when they need it. By pulling together data from platforms including structured, semi-structured and unstructured data sets in various formats, Cadeon allows users to search a topic from within the data management framework to produce all the relevant information. This is an invaluable service, especially for large companies involved in mergers and acquisitions. As a company acquires the assets of another, it is critical for management to be able to sort through all of the data quickly to more easily integrate the acquisition into operations or to get it up and running independently. Whether the framework is used for mergers and acquisitions, regulatory compliance, production optimization or another desired outcome, Cadeon is dedicated to offering a holistic, cohesive approach to solving data problems, all in a timely manner. “We want to do projects in days and weeks not months and years, so we can show clients very quickly the value,” says Unger.


Each client is different and requires a unique, tailored solution. That’s why the company so highly values its people. Cadeon hires only the best team of data scientists and data analytics specialists, with the team boasting professionals with PhDs and master’s degrees in math who, most importantly, understand data and know exactly what to look for to add the most value. The experienced and highly-skilled team guides clients through the process, offering anything from data warehouse automation to data visualization, machine learning and artificial intelligence to virtualization, depending on the requirements and pain points of the company. By addressing the pain points or hurdles to achieving maximum value and efficiency, Cadeon’s clients can make data available and accessible across the company to eliminate redundancy, use the information to increase productivity, and use analytics to determine where to go next. “Our job is to basically free the data from the silos where it’s trapped so clients can make the best business decisions possible,” he says.

Phil Unger and his team are proud to be a Calgary-based tech company pushing the envelope and introducing innovation in business. For 10 years, Cadeon has been driven by data and focused on solutions, and the team will continue to turn knowledge into wisdom for years to come.

520-800 5th Ave SW T2P 3T6 Calgary, Alberta Phone: (403) 475-2494 • Email: info@cadeon.com

cadeon.com

Partnering with leading software and technology companies like Attivio, Cisco, SAS, DarkTrace, TIBCO Spotfire and others ensures that clients have the best framework from which to manage their data. And with its processes and tools garnering more than $300 million in efficiencies and profit for its around 60 clients, this small company is getting big attention. Cadeon is now an independent vendor for General Electric and is participating in a huge project with Deloitte. The company was honoured with the Technology Innovator Award for the best data delivery platform in Canada by Corporate Vision magazine and Unger was nominated as the EY Entrepreneur of the Year.

Cadeon Inc. | Celebrating 10 Years


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CALGARY’S TELUS CONVENTION CENTRE MORE THAN GRADS AND GALAS You may remember the Calgary TELUS Convention Centre (CTCC) from your niece’s graduation, or your company’s Christmas party or a building located on Stephen Ave. But, the CTCC is much more than a building to host milestone celebrations. The CTCC is a hub that brings people together and provides meeting spaces for groups from 4 – 4,000 to connect, collaborate and celebrate. “People are surprised. They always expect us to be only large events. We have a group that has been coming to us for seven-plus years, it’s called the Oxford Princeton Programme . . . and they host courses with us on a monthly basis, sometimes only for four or five people,” says Gillian Podlubny, director of event management with the CTCC - the department that overseas every single event that takes place there. From big to small, the CTCC staff are diligent in taking care of all the details. The range of events the CTCC hosts is huge. Everything from small educational courses to weddings; from major trade shows and conventions to unique gatherings such as the annual Robert Burns supper - which serves up traditional haggis for 500 guests.

the Scholarship of Teaching and Learning, Otafest and the Canadian Stroke Congress. In 2017, the CTCC worked with community partners to bring local community events and exhibits in house. For example, the CTCC and Tourism Calgary are jointly operating a visitor information centre on the main level of the CTCC’s north building. In partnership with the Calgary Downtown Association, the CTCC houses The Door, an artwork by Paul Magnuson described as “augmented known reality” that reveals new images, colours and patterns each time it’s opened.

Hosting annual local events like Bridal Fantasy, a large trade show every January for the wedding industry, averages about 5,000 people per day walking through the show over the weekend. The city teacher conventions are huge and bring thousands of people to Calgary’s core.

Also on display is a sculpture known as The Painters (formally titled So the Bishop Said to the Actress), on loan from the City of Calgary’s Public Art department. Plus, two exhibits curated by the U.S. Consulate were displayed at the CTCC to commemorate 150 years of U.S. and Canadian relations.

There are also a number of national and international conferences which this year included the Society of Rural Physicians of Canada, the International Society for

Many more exciting events, meetings and exhibits are planned for 2018. For more information contact us at 403.261.8500 or sales@calgary-convention.com. calgary-convention.com BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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Energy Emerges as “Backbone” of Improving Economy BY STEPHEN EWART

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he energy sector is emerging as a “backbone” of the economy as Alberta recovers from the recession and returns to growth.

The backbone analogy was suggested by Todd Hirsch, chief economist at ATB Financial, to almost 1,500 business, community and political leaders in Calgary at Economic Outlook 2018 in his assessment of the employment picture amid strengthening oil prices. “Rather than fuelling a lot of growth, the energy sector going forward is the (economic) backbone – still supporting a lot of employment, but the growth is going to come from other sectors,” Hirsch said. “A backbone is very important to an economy like it is to the human body, but it’s not the growth engine fuelling every day ahead. “It does allow for diversity … what if we change the narrative, what if we start to think of ourselves as not turning away from the hydrocarbon industry, but adding to it — alternative energies, AI, the tech sector?” Calgary’s economy grew by 4.6 per cent in 2017 but forecasts for 2018 are more modest at just above two per cent. Even with the evolving economy, Hirsch noted the energy sector remains the “dog that wags an awful lot of tails in this province.” Hirsch’s assessment aligns with Calgary Economic Developments’ support for a broadly-based economy that leverages the city’s high-quality talent base. The Calgary and Region Economic Outlook 2017-2026 was just released and forecasts modest but sustained growth in the next decade with fewer booms and busts.

The perspective on growth and jobs is particularly valuable as Calgary Economic Development leads the process to create a new 10-year-economic strategy for the city in 2018. Stephen Ewart is manager of communications and content for Calgary Economic Development.

ABOVE: TODD HIRSCH, CHIEF ECONOMIST, ATB FINANCIAL. PHOTO SOURCE: ADRIAN SHELLARD

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


Changing the Perception of Calgary from a Gateway to the Mountains to a Base Camp to Adventure HOW TOURISM CALGARY USES SOCIAL MEDIA TO CONNECT WITH VISITORS BY ERIN MURRAY

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algary is within a two-hour drive of four UNESCO World Heritage Sites and is often called the gateway to the Canadian Rockies. These natural attractions are a draw for visitors and Calgarians alike, but Calgary is also a vibrant city in its own right – boasting a growing arts and culture scene, award-winning local restaurants and a plethora of unique festivals and events.

this part of the campaign, Tourism Calgary is working with DestinationThink! (an international destination marketing agency working with the most innovative destinations in the world) to monitor social media channels for keywords indicating that users are planning or contemplating a visit to Calgary or Banff and engaging with those prospective visitors on social media before they arrive.

Statistics Canada estimates that of the 7.2 million visitors to Calgary in 2014, 113,300 were same-day visitors – visitors who travelled to the city but did not stay overnight. Tourism Calgary’s opportunity, as marketers of the city, is to replace the notion that Calgary is just a gateway to nearby attractions with the notion that Calgary is a base camp to adventure, with enticements of its own.

Through these conversations, Tourism Calgary offers suggestions and itinerary planning advice, demonstrates our signature western hospitality and creates goodwill even before these visitors arrive. In some cases, a visitor is surprised by incentives such as local treats or attraction passes to inspire exploration. These proactive initiatives increase the likelihood that user-generated content will present Calgary in its best light.

In pursuing this goal, Tourism Calgary has adapted to changing trends in consumer marketing. Increasingly, consumers are turning to social channels and user-generated content for recommendations and are giving more credence to these sources than they do to traditional channels. They seek out what they consider to be more objective content: photos, and reviews by friends, family, acquaintances and strangers. To harness this trend and to ensure that usergenerated content exists, Tourism Calgary has launched a multi-pronged national campaign.

A second prong in this campaign encourages visitors to share their favourite Calgary venues, experiences, tips and photos on social media, using the hashtag #CaptureCalgary. This aspect of the campaign has received phenomenal engagement. With interesting urban landscapes, stunning architecture and landmarks, and an impressive range of culinary choices, Calgary is an Instagrammer’s paradise. Visitors and Calgarians alike have responded enthusiastically, creating an online portfolio of beautiful imagery capturing diverse and joyful Calgary experiences. This authentic userdriven content showcases Calgary at its finest.

One prong of this campaign seeks to intercept prospective same-day visitors and to convince them that Calgary is a worthy addition to their existing plans or a great place to establish a base camp for day trips to surrounding sites. In

To learn more about Tourism Calgary, see visitcalgary.com. To be inspired about places to explore in Calgary, search #CaptureCalgary.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // DECEMBER 2017

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Enabling Connections BY ANKUR DESAI

S

ue Crawford likes to keep herself busy. With what little time she has between working as a registered nurse at Alberta Children’s Hospital (ACH), completing her master’s degree at the University of Calgary, teaching pediatrics at Bow Valley College, and assisting as a director for a Between Friends summer camp, Crawford runs her own startup, a social enterprise called Enable. Working as a registered nurse, Crawford created her startup after too often seeing the lack of support young people with disabilities were receiving from their community and parents. Frustrated and stressed caregivers in need of respite would often drop off and leave patients at ACH emergency to be temporarily cared for by hospital staff. “There has to be something more for health promotion that we can do to support families and the community before they reach a point of breakdown,” says Crawford who, identifying a gap in service for families and communities, took action. Enable is a service that connects people with disabilities affordable and reliable support workers who provide simple social services such as pickups, drop-offs, respite work and hang-outs. Connections are made by Enable’s matchmaking team who look at each party’s shared interests, activities and availability. The goal is to not only create meaningful partnerships but to also create lasting friendships between support workers and persons with disabilities.

By getting more people out and enjoying accessible activities, Enable is helping to foster a stronger sense of belonging and community for persons with disabilities. “This area within the disability community is quite collaborative in nature,” says Crawford. Crawford has received support from various organizations including the University of Calgary, Innovate Calgary and organizations such as Between Friends, providing Enable with clients and support workers. Crawford has also taken advantage of government funding to help pay for the support workers’ wages, which helps pass on savings to families signing up with Enable. Crawford hopes that with Enable’s growth, it will allow the company to accept lowerincome families. In 2017, Crawford won an Innovation Development Award through the University of Calgary, and won scholarships for innovation development in 2016 and 2017, along with several other awards. Crawford’s next step is to switch Enable’s matchmaking service from a manual to an automated system, and to work towards expanding the service to a national level. To learn more about Enable, visit enablecommunity.ca. To learn more about Innovate Calgary and how it supports new and emerging entrepreneurs, visit innovatecalgary.com.

ABOVE: SUE CRAWFORD. PHOTO SOURCE: HAILEE CRAWFORD

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM


Make powerful connections at your Calgary TELUS Convention Centre. FOR MORE INFORMATION VISIT:

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MARKETING MATTERS // DAVID PARKER

Marketing Matters BY DAVID PARKER

I

n this downturn economy, it is encouraging to hear of growth; and Anstice Communications is a great example having doubled in size over this past year.

Founder and CEO Sheenah Rogers-Pfeiffer says Anstice has completely evolved its model into one that can meet the needs of both large blue-chip clients and smaller businesses. The result has meant new hires: 10-year PR professional Alisha Samnani is the new agency director; Caitlin Kangles, who has years of agency experience in Vancouver and Toronto, has been named digital and strategy director; and Andria Campbell, who has a strong background in corporate and crisis communications, is Anstice senior PR manager. New clients include Mr. Mikes Steakhouse Casual, a national Canadian restaurant franchise, and Classroom Champions, a non-profit organization that brings Olympic athletes into classrooms to mentor students that has retained Anstice to create and run a North American campaign around the 2018 Korean Olympics. It has also been selected as agency of record for Direct Energy.

People are getting pretty excited awaiting the opening of Saks Fifth Avenue in Chinook Centre, scheduled to fling wide the doors of the 115,000-square-foot two-level store on Thursday, February 22, 2018. Moving from San Francisco as general manager is Lydia Seifert, who has hired Press + Post to handle media relations, assist in the grand opening event and help connect Saks to the local community. A recruitment centre is currently open in the professional tower of Chinook Centre accepting applications to fill approximately 120 full- and part-time positions.

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DECEMBER 2017 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Corkscrew Media and Stir Films has been acquired by Saskatoon-based Bamboo Shoots. Founded by Scott Henuset, Corkscrew and Stir has garnered a great reputation as a full-service independent TV production house. Bamboo co-presidents Bob Crowe and Wally Start were looking for a way to expand their business and are now able to offer a wider range of production services in Alberta and Saskatchewan. Henuset has joined the board of Bamboo but has stepped aside from the day-to-day running of the Calgary operation. His vice president and executive producer Brent Kawchuk and all of the Calgary staff continue with the company. Henuset has purchased Majestic Tent and Events and changed the name to Modern Event Rentals. His wife, Suzanne, is running a new division as president of Modern Luxe Rentals that will concentrate on renting high-quality furniture to event planners of weddings and corporate functions.

Arthur/Hunter did a fine job as agency of note in the design of the Creative Calgary brand as well as its integrated marketing plan and campaign materials. It has also completed a major rebrand of Omers Petroleum and Superman Resources to Gain Energy, and is excited to be working with Invictus Entertainment Group, Canada’s largest independent music management and concert promotion company.

Parker’s Pick Congratulations to Doug Dreidiger, commissioned to design and implement a large memorial mural in the lobby of Fire Headquarters on 11th Street SE.


Grow your Business with our Experience Cadillac Fairview offers a diverse real estate portfolio complemented with comprehensive property management services. Through the strength of ownership, strategic acquisitions, and development, Cadillac Fairview provides innovative, sustainable and functional facilities that are able to deliver exceptional solutions to tenants.

Encor Place Lobby

Leasing Information: Peter Stack 403.571.2532 peter.stack@cadillacfairview.com

ENCOR PLACE 635 8TH AVE CALGARY CITY CENTRE 215 2 Street SW

SHELL CENTRE 400 4th Avenue SW A LEED Gold building serving a global tenant. Shell Centre is connected to the core via +15 walkways and blocks from Eau Claire and Calgary's extended bike lanes. • LEED Gold Certified • Class A Office • 31 Floors • Retail Space Available • Close to Eau Claire • Global Tenant

This LEED Platinum building opened the doors in 2016. Calgary City Centre is anchored in Calgary's remarkable Eau Claire area. The building has a first-class fitness facility, professional conference centre and more. • LEED Platinum Certified • Class AAA Office • 36 Floors • 26,695 sf Floorplate • Fully Connected to the Core via +15 Walkways • Breathtaking Finishes

645 7th Avenue SW 635 8th Avenue SW This vibrant building has a premier location offering effortless access, in and out of Calgary’s core. 635 8th Avenue is situated on Calgary's intricate bike lanes. The building offers efficient floorplates and an energetic atmosphere. • Class B Office • 25 Floors • BOMA BESt Certified • Cogeneration System • Located on Calgary's bike lanes • One block from the LRT Line

Unbeatable location with easy access, in and out of Calgary’s core. Encor Place offers an efficient floorplate providing prominent layouts for all sized tenants. The building's lobby is finished with stunning marble and granite making it bright and welcoming. • Class A Office • 29 Floors • BOMA BESt Certified • Located on Calgary's LRT Line • Connected to the Core via +15 Walkways (April 2017)


97% leased

Bic december2017 web  
Bic december2017 web  
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