The 09-05-2025 Edition of The Charlotte Weekly Matthews-Mint Hill
By Alan Wooten Contributor
(The Center Square) – Apologetic for her absence and prayerful for what lies ahead, Mecklenburg County Republican Rep. Tricia Cotham said Aug. 28 she will be away from the North Carolina General Assembly indefinitely.
In a message to constituents, Cotham said the last few weeks have included medical procedures.
“Due to serious complications,” she wrote, “I must have a big surgery this week. I know the recovery will be intense and lengthy. I will not be able to make any public appearances or communicate for a while.”
Cotham holds leadership in several committees in the N.C. House. She chairs the education appropriations and K-12 education committees. She is vice chairwoman of the appropriations, health, and rules, calendar and operations committees.
The District 105 representative also is a member of three other committees – election law, energy and public utilities, and housing and development.
“I apologize in advance for any inconveniences and my inability to communicate,” Cotham wrote. “I do request to not reach out
CHARLOTTE – SHINE Musical Theatre recently staged performances of “Matilda Jr.” at the Parr Center Theater at Central Piedmont Community College’s Central Campus.
e production included musical numbers such as “Miracle,” “Bruce,” “When I Grow Up” and “Revolting Children.”
Cast members included:
• Gwyn Clark as Miss Trunchbull.
• Ayla Lutarewych as Matilda.
• Elli Noel Caton as Mrs. Phelps.
• Miles Medlin and Ellie Grace Fichtman as the Wormwoods.
• Grace Williams as Miss Honey.
• Miriam Lee as Bruce.
e ensemble also showed their range as vocalists and dancers.
e production involved directors, a choreographer, stage crew and a technical team.
The cast will travel to Atlanta for the Junior Theatre Festival, where they will perform a portion of the show for a panel of
CHARLOTTE – The Charlotte-Mecklenburg Board of Education issued the following statement recapping the first week of school and the Annunciation Catholic School tragedy in Minnesota.
The Charlotte-Mecklenburg Board of Education wants to recognize the first week back to school for Charlotte-Mecklenburg Schools students, families and teachers. As Superintendent Hill discussed this week, we returned this year to serving endless possibilities to the more than 141,000 students attending CMS schools.
• The launch of Infinite Campus, which allows families to access an array of data on their students’ learning such as announcements, attendance information, schedules and student grades.
• A 98% teacher “fill rate” – 67 fewer vacancies than last year and more than 300 fewer vacancies than the year before.
• A fleet of 858 buses that transported students to and from school.
• The completion of our final 2017 bond project while we continue to work to improve seven schools around the district.
• The successful temporary transfer of students to newer schools with better facilities while older facilities are being repaired or replaced.
• And most importantly, a new safety protocol, called “I Love You Guys,” which gives
clear language for a range of urgent school situations.
And while the board celebrates a positive first week for our students, we also want to recognize the tragedy that unfolded in Minnesota on Wednesday.
We are deeply saddened and troubled by yet another act of violence committed against young students of this country.
It is heartbreaking that two students lost their lives and many more of their classmates were injured at Annunciation Catholic School. These children fell victim to a lone gunman's unconscionable actions.
This board believes that all student life is precious. We understand that no matter the location of young lives lost, when one child is killed, it affects us all. When survivors of such a tragedy are left to process violent, senseless and traumatic loss of life and injury, it affects us all.
“We understand that whenever a family sends their child to school, they pray, ‘Please get my child home safely,’” shares Chair Stephanie Sneed. We want our students, families and staff to know that the CMS team will do everything within our power to make sure your prayers for your child’s safe return home are answered. These are the ways in which we do our best to maintain a safe school environment:
• CMS has adopted the Standard Response Protocol for all schools, effective for the
Cotham says medical needs will require her to step away
to my family. I ask for your prayers and well wishes.”
As a Democrat, Cotham won the District 100 seat in 2008, 2010, 2012 and 2014, running unopposed in the primary and general election of the last two. She tried to unseat U.S. Rep. Alma Adams, D-N.C., in 2016, finishing third in the primary.
In 2022, she was back with a win in House District 112, easily defeating three primary challengers and Republican Tony Long 59.2%-40.8% in the general election. The following April 5, she switched parties, saying Democrats “picked the wrong chick” to try and control.
Cotham, who turns 47 the day before Thanksgiving, at the time called the party
SHINE Musical Theatre presents ‘Matilda Jr.’
“unrecognizable” from when she first served in the House.
“If you don’t do exactly what the Democrats want you to do, they will try to bully you,” she said. “They will cast you aside.”
Cotham held the seat last November, defeating Democrat Nicole Sidman by 213 votes out of more than 54,000 cast.
While the General Assembly has yet to deliver a two-year state budget that was due on July 1, Cotham’s party has also signaled its intent to override vetoes from Democratic Gov. Josh Stein. Four Democrats have already helped push eight through in the House. The next sessions of the state Senate and House are each scheduled for noon on Sept. 22.
CHARLOTTE – Domestic and international visitors to and within Mecklenburg County spent $6.4 billion in 2024, marking an 8.9% increase from 2023. This data is from an annual study commissioned by Visit NC, a division of the Economic Development Partnership of North Carolina.
“The record $6.4 billion in visitor spending affirms Mecklenburg County’s position as North Carolina’s top destination,” said Steve Bagwell, CEO of the Charlotte Regional Visitors Authority. “Charlotte’s momentum has never been stronger, and the CRVA is proud to lead the region’s visitor economy as a driving force fueling the city’s continued rise.”
CMS board reacts to first week, tragedy
2025-26 school year. The new protocols use new terms to signify the levels of an incident. Please visit the back-to-school website to learn more: https://www.cmsk12.org/families/ school-safety/school-response-safety-protocol.
• Each school has emergency and safety plans developed in collaboration with our local law enforcement and emergency responders to guide effective and efficient responses. These plans are regularly practiced and reviewed.
• The district has its own police force –something that very few districts in our state and nation have.
• School resource officers are in schools and are trained for emergencies, and staff know how to contact law enforcement anytime there is a perceived threat to safety and security.
• We have weapon detection systems in all K-8, middle and high schools.
• The “Say Something” self-reporting system is a tool where students and families can identify safety-related concerns.
As Superintendent Hill shared this week, together, we can create a culture of kindness, understanding and inclusivity, standing against all forms of violence in our schools. The board of education and the CMS team stand with you, Annunciation Catholic School, and all districts across this country who work tirelessly to keep their students safe.
In addition to the record visitor spending, Mecklenburg County saw a significant increase in employment within the tourism sector. The county boasts the largest number of direct tourism employees in North Carolina.
“The visitor economy we build fuels local businesses, supports nearly 38,000 jobs and generates resources that strengthen our community,” Bagwell said. “Every dollar spent by a visitor ripples through our region by creating jobs, driving investment and generating millions in tax savings for residents. Year after year, the CRVA is demonstrating that tourism is not just about welcoming visitors. It is about leading Charlotte’s growth and shaping the city’s future.”
The CRVA’s regional footprint includes 11 North Carolina counties (Alexander, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, and Union) along with four South Carolina counties (Chester, Chesterfield, Lancaster and York). While 2024 visitor spending data is not reported for the South Carolina counties, total visitor spending for the region, excluding those counties, amounts to $9.1 billion.
Tourism Highlights for 2024
• Mecklenburg County ranked No. 1 in visitor spending, capturing 17.3% of the total visitor spend in the state.
• The travel and tourism industry directly employs 37,969 people in Mecklenburg County, the highest of any county in North Carolina.
• Total payroll generated by the tourism industry in Mecklenburg County reached $2.09 billion.
• State tax revenue generated in Mecklenburg County totaled $219.3 million through state sales and excise taxes, along with taxes on personal and corporate income. Additionally, $200.1 million in local taxes were generated from occupancy, sales and property taxes related to travel-generated and travel-supported businesses.
• Tax revenue from visitor spending in Mecklenburg County created annual tax savings of $356 per resident.
These statistics come from the “Economic Impact of Travel on North Carolina Counties 2024,” which can be accessed at partners.visitnc.com/economic-impact-studies. Th e study was prepared for Visit North Carolina by Tourism Economics.
Statewide, visitor spending in 2024 rose 3.1% to reach a record $36.7 billion. Direct tourism employment increased 1.4% to 230,338.
SHINE Musical Theatre presents “Matilda Jr.” on a Charlotte stage. Snook Photo + Co
Rep. Tricia Ann Cotham
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REV. TONY: IT WAS A LONG DRIVE BUT WELL WORTH IT
By Tony Marciano Contributor
In elementary school, the teacher asked us to write an essay titled, “What I did on my summer vacation.” ere was a lot of “Oh no, not an essay” (Remember Ralphie in “A Christmas Story”). Every year, the essay was similar. I went to the Jersey Shore, had family picnics and swam a whole lot. e pool was the best part of the summer vacation.
ere was one road trip from New Jersey to Rhode Island to visit my great-aunt. I learned I had relatives who, after landing at Ellis Island, didn’t stop eight miles away in New Jersey. ey chose to put down roots in Rhode Island.
Fast forward and I’m no longer in elementary school with Mrs. Hereford. My wife decided she wants to visit her sister-in-law in her hometown, which is near Syracuse. If we drove straight there, it was 13 hours with stops.
We decided to visit family.
e rst stop was my sister. Don’t tell her but her convertible sofa is not a comfortable bed.
e next stop was my rst boss right out of school. It was good to catch up with him and his wife. He richly poured into me when I rst started my career.
The next stop was my wife’s sister-in-law’s house. On day two, she decided to take my wife for a tour of the town she grew up in.
Two of my wife’s childhood homes no longer exist. One was originally a brothel (yes, you read that correctly) before her parents rented it for their nine children (yes, you also read that correctly). We visited homes that her late siblings lived in prior to their deaths. We visited the church where she gave her life to Christ and was discipled in the Christian faith.
e next stop was my last remaining aunt. A foot injury limited her mobility. We had a great time hearing stories of the years before I was born. en it was a short drive to my cousin’s house. She loves feeding guests. You never leave her house hungry.
Finally, we returned to my sister’s house and then headed home.
During each leg of the trip, I would ask my wife, “What did you learn?” We had some interesting conversations. For me, the takeaway was learning things about the people I love – things I had not known for over 40 years. It’s what I call, “ eir Backstory.”
I learned during my time at the Charlotte Rescue Mission that the residents we served came with a horri c backstory. ere was abuse,
addiction, unplanned pregnancies, alcoholic parents and threats to their personal safety.
So often, people would say to me, “ ank you for working with those people.”
I hated that expression because it made them better than the people I served.
I learned that the backstories of the residents of the mission were similar to the backstories of the people I love, the people I call family, the people that are important to me.
It’s too easy to judge someone and wonder why they do what they do. e backstory, the trauma, the abuse, the addiction, all fuel triggers that cause people to do things resulting in the life they lived.
One of our many expressions at the mission was, “ e ground at the cross of Christ was very level.”
Regardless of your backstory, no one is better than anyone else in God’s eyes. We all come to the cross with nothing in our hands but the brokenness of our lives. God takes our hand and says, “Welcome home.”
I’ll be back soon. Until then, live well, my friend.
e Rev. Tony Marciano is available to speak to your group. DM him on Facebook.
‘Just the Ref’ celebrates the people who hold us all together
CHARLOTTE – Sometimes the most important players aren’t even on the team. That is what author Pamela Downs hopes to show kids in her newest book, “Just the Ref.”
Inspired by her son’s experiences at recess, the book highlights how everyone’s role matters even if you aren’t in the spotlight.
e Waxhaw resident observed how her son wanted so badly to be a part of a soccer game every day at recess, but he would only be assigned as ref by his peers.
“I tried to help him see the incredible value in the role he played,” Downs said. “In fact, he was the one making the whole game possible but also needed to understand and empathize with him regarding his disappointment.”
Recess holds a lot of importance in a child’s
BUSINESS BRIEFS
Piada Italian Street Food offers student special
CHARLOTTE – Piada Italian Street Food will o er its popular student special all day, every day from Sept. 1 to 7.
e special includes a regular-sized entrée with protein plus a large drink for $9, available in-store with a valid student ID. Students of any age and level, from middle school to grad school, are eligible.
Beginning Sept. 8, the Student Special will return with new extended hours: 2 to 5 p.m. and 8 to close every day. On Wednesdays, it will be available all day, plus the new latenight 8–close window.
“Student Special Week delivers unbeatable value to fuel the new school year,” said Stephanie Bauer, marketing director. “We’re excited to continue o ering the deal year-round as our way of supporting students in every season.”
e fast-casual Italian restaurant concept has locations in Cotswold (282 South Sharon Amity Road) and University Place (8932 JM Keynes Drive).
On the web: mypiada.com/student Monarch welcomes board members
ALBEMARLE – Monarch, a leading provider of behavioral health and disability services in North Carolina, appointed two new members to its board of directors.
e recently appointed board members include:
• Alexis Budge, vice president of investor relations, Flagship Healthcare Properties LLC.
• Michael Shamberger, mental health professional and community leader.
ese leaders join Monarch at a pivotal time, as the organization continues to expand services and deepen its impact across North Carolina, Rhode Island and beyond.
“With the addition of Alexis Budge and Michael Shamberger, the depth and breadth of Monarch’s board expertise continues to expand,” Monarch CEO Peggy Terhune said. “We are grateful for their commitment.”
Jeni’s releases fall lineup
life. More than just playtime, recess provides a space for children to learn about friendships and con icts.
In “Just the Ref,” kids can learn that belonging takes di erent shapes and forms on the playground and in real life, and that communication, perspective and expressing one’s feelings are paramount life skills.
“Just the Ref” is a tool for parents to help their children nd their sense of belonging. Downs hopes the book will show kids that all roles hold equal importance.
Downs’s professional experience as a program and project management leader as well as her role as a mother of two children has made her passionate about empowering growth and unlocking talent at every level, whether at work or on the playground.
CHARLOTTE – Jeni’s launches its fall lineup Sept. 4 with Caramel Apple Crumble ice cream at Charlotte scoop shops.
e new avor blends orchard-fresh apples, puree and juice with caramel sauce and gluten-free oat crumble for a cozy, baked-applein-ice-cream experience.
Other items in the lineup includes:
• Miso Butterscotch Brownie (Sept. 4), combining buttery caramel cream, miso and gluten-free dark chocolate brownies,
• Burnt Orange (Sept. 25), with orange ice cream, salted vanilla custard and burnt orange caramel.
• Cookies in Cream (Sept. 25), featuring scratch-made gluten-free chocolate cookies with white chocolate in vanilla-scented cream.
Governor announces board appointments
RALEIGH – Gov. Josh Stein has appointed three Mecklenburg County residents to boards and commissions.
• Crystal Noelle Cliff joins the North Carolina Acupuncture Licensing Board. Cli is the owner and president of Phoenix Moon Acupuncture and Apothecary in Charlotte.
• Cynthia Wallace joins the North Carolina Rural Electri cation Authority. Wallace is the executive director at the New Rural Project in Charlotte.
• Tammy Coley joins the North Carolina State Board of Certi ed Public Accountant Examiners. Coley is the chief transformation o cer at Blackline. She has been a CPA for more than three decades.
Charlotte Area Chamber events
CHARLOTTE – The Charlotte Area Chamber of Commerce hosts a leadership workshop and some ribbon cuttings.
• The chamber hosts Coffee with the Chamber from 8:30 to 9:30 a.m. Sept. 9 at Stevens Creek Nature Center and Preserve, 15700 ompson Road, Mint Hill. Register in advance.
• Members celebrate the grand opening of Sunbird Storage with a ribbon cutting from
While Downs studied creative writing in college and dabbled in poetry and short stories, it was only after having her children that she nally found the inspiration to put pen to paper.
“Just Me,” her rst book, was inspired by and celebrates her daughter’s fearless independence and self-con dence.
Want to learn more?
Published by Warren Publishing, “Just the Ref” can be ordered on Amazon, BarnesandNoble. com, warrenpublishing.net, bookshop.org, and asked for wherever books are sold.
You can nd out more about Pamela Downs on Facebook (@pameladownsauthor), Instagram (@pdownsauthor) and her website pameladownsauthor.com.
4:30 to 6:30 p.m. Sept. 9 at 8607 E. W.T. Harris Blvd., Charlotte. e ribbon will be cut at 4:30 p.m. Register in advance.
• The chamber hosts the Tension to Trust: Leadership Workshop from 9:30 to 10:30 a.m. Sept. 10 at e Village on Morehead Retirement Living, 727 E. Morehead St., Charlotte. Non-members pay a $25 fee. Register in advance.
Visit charlotteareachamber.com to learn more about the chamber and its events.
• Members celebrate the grand opening of D.R. Horton's at Sonoma Hills with a ribbon cutting from 11:30 a.m. to 1:30 p.m. Sept. 10 at 6600 Barcelona Way, Charlotte. e ribbon will be cut at 12:30 p.m. Register in advance.
• Members celebrate the launch of the Girl Scouts Hornets’ Nest Council’s Build-A-Bear Workshop with a ribbon cutting from 9 to 10:30 a.m. Sept. 11 at 7007 Idlewild Road, Charlotte. e ribbon will be cut at 9:45 a.m. Register in advance.
• Members celebrate the grand opening of Apotheca Cannabis Dispensary with a ribbon cutting from 4:30 to 6:30 p.m. Sept. 11 at 2201 Freedom Drive, Charlotte. e ribbon will be cut at 4:30 p.m. Members pay $18. Others pay $24. Register in advance.
Matthews Area Chamber events
MATTHEWS – The Matthews Area Chamber of Commerce hosts a business luncheon.
• The chamber spotlights nonprofits during a business luncheon from 11 a.m. to 1 p.m. Sept. 10 at Christ Covenant Church, 800 Fullwood Lane, Matthews. Members pay $20 in advance. Others pay $25. Other seating packages are available. Register in advance. Visit matthewschamber.org to learn more about the chamber and its events.
Mint Hill Chamber events
MINT HILL – e Mint Hill Chamber of Commerce hosts a workshop and golf tournament.
• The chamber hosts its 13th annual golf tournament at 10 a.m. Sept. 10 at Olde Sycamore Golf Plantation, 7500 Olde Sycamore Drive, Mint Hill. Register in advance. Visit minthillchamberofcommerce.com to learn more about the chamber and its events.
Union County Chamber events MONROE – e Union County Chamber of Commerce hosts a ribbon cutting and leadership summit.
• Members celebrate the grand opening of Spanish for Fun, which o ers Spanish immersion childcare and preschool, from 3 to 3:30 p.m. Sept. 5 at 9917 Rea Road, Marvin. Register in advance.
• The chamber hosts a leadership summit from 8:30 a.m. to 12:30 p.m. Sept. 10 at Union County Agricultural Center, 3230-D Presson Road, Monroe. Members pay $45. Others pay $65. Register in advance. Visit unioncountycoc.com to learn more about the chamber and its events.
Quick Hits
• Subaru South Charlotte donated $5,000 and school supplies to Sterling Elementary teachers on Aug. 19 during a back-to-school breakfast, according to Charlotte-Mecklenburg Schools.
• Charlotte-Mecklenburg Schools will have teacher workdays on Sept. 9 and 23.
• Mental Health America of Central Carolinas will host the 2025 Southeast Regional Conference on Mental Health on Oct. 30 at the UNC Charlotte Marriott & Conference Center. e nonpro t expects more than 300 attendees from across the Southeast.
• Toppers Pizza is debuting its catering menu nationwide, making it easier for fans to enjoy its customizable pizzas, Topperstix and other sides at gatherings of any size.
• Rita’s Italian Ice & Frozen Custard has launched a new Apple Butter Concrete, blending Vanilla Frozen Custard with apple butter, vanilla wafers and gooey apple pie lling.
• Dave Reed, of Origin Rehab, discusses “Managing Your Pain: A Modern Understanding of an Age-Old Problem” from 11:30 a.m. to 1 p.m. Sept. 9 at Olde Sycamore Golf Plantation, 7500 Olde Sycamore Drive, Mint Hill. Register in advance.
Sept. 5
Bingo Club
Older adults play bingo during Mint Hill Bingo Club at Mint Hill Library. Register in advance at cmlibrary.org/ locations/Mint-Hill.
2-3:30 p.m.; 6840 Matthews-Mint Hill Road, Mint Hill
Sept. 6
Family Storytime
Children ages 0-5 engage with stories and songs through Family Storytime at Matthews Library. Register at the train desk within 15 minutes of the program starting. cmlibrary.org/locations/ Matthews
9:30-10 a.m.; 230 Matthews Station St., Matthews
Paws to Read
Children ages 5-11 read to a volunteer therapy dog at the Matthews Library. Sign up for a 15-minute session upon arrival. Registration opens 15 minutes before the rst session. cmlibrary.org/ locations/Matthews
10-11 a.m.; 230 Matthews Station St., Matthews
Puzzle Swap
Mint Hill Library hosts a Puzzle Swap in which people can exchange puzzles of 100plus pieces. Make sure the puzzles you bring don’t have missing pieces. cmlibrary. org/locations/Mint-Hill
11 a.m.-noon; 6840 Matthews-Mint Hill Road, Mint Hill
Dewey & Dragons
e Matthews Library hosts Dungeons & Dragons games among intermediate players during Dewey & Dragons. e group is for teens. Register in advance at cmlibrary. org/locations/Matthews.
2-4 p.m.; 230 Matthews Station St., Matthews
Dewey & Dragons
e Matthews Library hosts Dungeons & Dragons games among beginners during
CALENDAR OF EVENTS
Dewey & Dragons. The group is for teens. Register in advance at cmlibrary.org/ locations/Matthews.
3-4:30 p.m.; 230 Matthews Station St., Matthews
Sept. 8
Baby Storytime
Children ages 0-2 build language and socialization skills in Baby Storytime at Mint Hill Library. Register for the event 30 minutes before the program.
cmlibrary.org/locations/ Matthews
9:30-10 a.m.; 6840 Matthews-Mint Hill Road, Mint Hill
Family Storytime
Children ages 0-5 engage with stories and songs through Family Storytime at Matthews Library. Register at the train desk within 15 minutes of the program starting. cmlibrary.org/locations/ Matthews
10:15-10:45 or 11-11:30 a.m.; 230 Matthews Station St., Matthews
Conversation Club
Preteens and teens practice English during English Conversation Club at Matthews Library. cmlibrary.org/ locations/Matthews
2-3 p.m.; 230 Matthews Station St., Matthews
Book Club e Mint Hill Mystery Book Club discusses “Darling Girls” by Sally Hepworth at Mint Hill Library. cmlibrary. org/locations/Mint-Hill
2-3:30 p.m.; 6840 Matthews-Mint Hill Road, Mint Hill
Paws to Read
Children ages 5-11 read to a volunteer therapy dog at the Matthews Library. Sign up for a 15-minute session upon arrival. Registration opens 15 minutes before the rst session. cmlibrary.org/ locations/Matthews
3:30-4:30 p.m.; 230 Matthews Station St., Matthews
Story Explorers
Children ages 5-11 learn about Patriot Day during Story Explorers at Matthews Library. Register in advance at cmlibrary.org/locations/ Matthews.
4:15-5:15 p.m.; 230 Matthews Station St., Matthews
Book Club
The Far Horizons Book Club discusses “ e Body: A Guide for Occupants” by Bill Bryson at Matthews Library. Register in advance at cmlibrary.org/locations/ Matthews.
5:30-6:30 p.m.; 230 Matthews Station St., Matthews
Sept. 9
Family Storytime
Children ages 0-5 engage with stories and songs through Family Storytime at Matthews Library. Register at the train desk within 15 minutes of the program starting. cmlibrary.org/locations/ Matthews
10:15-10:45 or 11-11:30 a.m.; 230 Matthews Station St., Matthews
Family Storytime
Families engage with stories and songs through Family Storytime at Mint Hill Library. Registration starts 30 minutes in person before the start of the event. cmlibrary. org/locations/Mint-Hill
10:15-10:45 or 11-11:30 a.m.; 6840 Matthews-Mint Hill Road, Mint Hill
Book Club
e Books & Banter Book
Club discusses “ e Hazelbourne Ladies Motorcycle and Flying Club” by Helen Simonson at Mint Hill Library. Register in advance at cmlibrary.org/locations/ Mint-Hill.
1-2:30 p.m.; 6840 Matthews-Mint Hill Road, Mint Hill
Marvelous Math
Children ages 3-5 build math skills through stories and songs during Preschool Storytime: Marvelous Math at Matthews Library. Register at the train desk within 15 minutes of the start of the program. cmlibrary.org/ locations/Matthews
2-2:30 p.m.; 230 Matthews Station St., Matthews
Writing Group Members of the adult writing group at Matthews Library share ideas and feedback. Register in advance at cmlibrary.org/locations/ Matthews.
6:30-7:30 p.m.; 230 Matthews Station St., Matthews
Sept. 10
Baby Storytime Children ages 0-2 build language and socialization skills in Baby Storytime at the Matthews Library. Register for the event 15 minutes before the program. cmlibrary.org/locations/ Matthews
9:15-9:45 a.m.; 230 Matthews Station St., Matthews
Family Storytime
Children ages 0-5 engage with stories and songs through Family Storytime at Matthews Library. Register at the train desk within 15 minutes of the program starting. cmlibrary.org/locations/ Matthews
10:15-10:45 a.m.; 230 Matthews Station St., Matthews
Preschool Storytime
Children ages 3-5 build reading skills through stories and songs during Preschool Storytime at Mint Hill Library. Register at the train desk within 30 minutes of the start of the program. cmlibrary.org/locations/ Mint-Hill
11:15-11:45 a.m.; 6840 Matthews-Mint Hill Road, Mint Hill
Baby Storytime
Children ages 0-2 learn literacy skills through Baby and Toddler Storytime at Matthews Library. Register at the train desk within 15 minutes before the start. cmlibrary.org/locations/ Matthews 11:15-11:45 a.m. or noon12:30 p.m.; 230 Matthews Station St., Matthews
Paws to Read
Children ages 5-11 read to a volunteer therapy dog at the Matthews Library. Sign up for a 15-minute session upon arrival. Registration opens 15 minutes before the rst session. cmlibrary.org/locations/ Matthews
3:30-4:30 p.m.; 230 Matthews Station St., Matthews
LEGO Club e LEGO Club e LEGO Club learns math concepts while building with LEGOs at Matthews Library. e club is for youth ages 5-12. cmlibrary.org/ locations/Matthews 4-5 p.m.; 230 Matthews Station St., Matthews
Sept. 11
Baby Storytime
Children ages 0-2 learn literacy skills through Baby and Toddler Storytime at Matthews Library. Register at the train desk within 15 minutes before the start. cmlibrary. org/locations/Matthews 9:15-9:45 a.m.; 230 Matthews Station St., Matthews
Park Storytime Mint Hill Library hosts a Family Storytime at Mint Hill Veterans Memorial Park. Children ages 0-5 enjoy stories and songs. cmlibrary.org/ locations/Mint-Hill 10-10:30 a.m.; 6840 Matthews-Mint Hill Road
Park Storytime Matthews Library holds a Storytime in the Park at
Squirrel Lake Park. The event is designed for ages 2-5. cmlibrary.org/locations/ Matthews
11-11:30 a.m.; 1631 Pleasant Plains Road, Matthews
Chess Club Children ages 5-11 learn how to play during Chess Club at Matthews Library. cmlibrary. org/locations/Matthews 4:30-5:30 p.m.; 230 Matthews Station St., Matthews
Book Club e Evening Edition Book Club discusses “ e Wager” by David Grann at Mint Hill Library. cmlibrary.org/ locations/Mint-Hill 6-7:30 p.m.; 6840 Matthews-Mint Hill Road, Mint Hill
Book Club e Books on Tap 20s and 30s Book Club discusses “The Wedding People” by Alison Espach at a location to be determined. Register in advance at cmlibrary.org/ locations/Matthews.
7-8 p.m.; TBD
Sept. 12
Beats ‘n Bites
Blue Monday performs 1980s hits during the Beats ‘n Bites series at Stumptown Park. Food trucks and craft beer will be available. Bring chairs and blankets but no pets. Music starts at 6 p.m. e Town of Matthews presents the series from March to May as well as September and October. matthewsnc. gov/specialevents
5-9 p.m.; 120 S Trade St, Matthews
Sept. 13
Outdoor Movie
Aurora Star Lit Cinema screens the lm, “Oh Brother, Where Art ou” during Outdoor Movie Night at Carolina Beer Temple. Bring a chair. AuroraStarLitCinema.comz
8:30 p.m.; 215 N. Ames St., Matthews
FERGUSON AMONG NORTH CAROLINA AWARD WINNERS
RALEIGH
– Gov. Josh Stein will present the state’s highest civilian honor, the North Carolina Award, to six North Carolinians, including the late James Ferguson II, on Nov. 13 at the Grove Park Inn in Asheville.
Ferguson, who passed away in Charlotte in July at age 82, was a trailblazing civil rights attorney, best known for his involvement in a landmark Supreme Court ruling in 1970 that required school districts to desegregate their schools.
Ferguson earned his undergraduate degree at North Carolina Central University and received his Juris Doctor from Columbia University in 1967.
He co-founded North Carolina's rst interracial law rm with Julius Chambers, James Lanning and Adam Stein, father of Gov. Josh
Stein.
In 1972, Ferguson defended the Wilmington 10, a group of Black men wrongfully charged with arson and conspiracy, and 40 years later, he successfully gained pardons of innocence clearing their names.
roughout his career, Ferguson used his legal skills to desegregate schools, police departments and other agencies.
Other recipients include:
• Woody Platt: Grammy-winning guitarist and founding member of the Steep Canyon Rangers, Platt helped shape modern bluegrass while championing conservation in western North Carolina.
• Buddy Melton: Fiddler, singer and co-founder of Balsam Range, Melton has earned multiple International Bluegrass Music Association awards and worked to preserve
North Carolina’s musical heritage.
• Wiley Cash: Best-selling author and UNC Asheville professor, Cash has gained national acclaim for his novels and leadership in literary arts.
• Roy Williams: Legendary UNC basketball coach, Williams won three NCAA championships and ranks among the most successful coaches in Division I history.
• Kathie Dello: North Carolina’s state climatologist, Dello is a national leader in climate resilience planning and science communication.
Buy tickets at https://www.dncr.nc.gov/ about-us/north-carolina-awards. Proceeds from ticket sales for the awards ceremony will go to the Community Foundation of North Carolina to help communities recover from Hurricane Helene.
is year’s event will feature special performances and focus on the resilience of western North Carolina.
“Over the past six decades, the North Carolina Award has been given to many remarkable North Carolinians,” Stein said. “I am pleased to note that our 2025 recipients all either hail from or have made a particular impact in western North Carolina, and I look forward to honoring them in the mountains we all love.”
e General Assembly created the North Carolina Award in 1961 to recognize signicant contributions to the state and nation in the elds of ne arts, literature, public service and science.
Past recipients include William Friday, James Taylor, Etta Baker, Maya Angelou, Lee Smith, Eric Church, Selma Burke and Branford Marsalis.
Attorney General protects children from deepfake porn, AI chatbots
RALEIGH – Attorney General Jeff Jackson took two actions this week to protect children from deepfake pornography and AI chatbots that engage in inappropriate conduct with underage users. Protecting children online is a major priority for Jackson.
On Aug. 25, Jackson co-led a bipartisan group of 44 attorneys general demanding that Apple, Microsoft, Meta and AI tech companies protect children from predatory arti cial intelligence products.
On Aug. 26, he joined a bipartisan group of 47 attorneys general writing to search engines, major banks and payment platforms demanding that they take stronger steps to prevent people from pro ting from creating, sharing and selling nonconsensual, deepfake intimate imagery.
“AI can create enormous opportunities, but companies must do far more to keep users, especially children, safe from harmful
content and AI-driven risks,” Jackson said. “ ere’s no excuse for putting kids’ physical or mental health in jeopardy. ese platforms need to step up now.”
In their communications with Apple, Microsoft, and major AI platforms, the attorneys general raised concerns about recent revelations that Meta’s AI policies allow its AI assistants to “engage a child in conversations that are romantic or sensual.” e attorneys general urged tech companies with public AI tools to review and revise their policies to protect children and prioritize their well-being.
In a letter to search engines, Jackson outlined the failures of these companies to limit the creation of deepfakes and called for stronger safeguards, such as displaying warnings and redirecting users away from harmful content, to better protect the public. In a separate letter to payment platforms, the coalition urged these companies to take
bolder actions to protect the public by identifying and removing payment authorization for deepfake content. Criminals may create and use this content to blackmail and coerce victims into paying them or creating more content. e attorneys general warned the companies that they must be more aggressive in identifying and removing buyers and sellers who are distributing, purchasing or providing the tools to create these deepfakes.
Here are some steps parents and caregivers can take to keep kids safe online:
• Review privacy settings and set up parental controls for accounts that your child uses. Consider email, social media apps, payment platforms, games, search engines and your home Wi-Fi network. You can lter or block content as appropriate for your child. Understand that these tools are limited and often di cult to use, and there is no substitute for limiting your child’s screen time. Visit the American Academy of Pediatrics’ Center of
Excellence on Social Media and Youth Mental Health for more.
• Talk with your child about the existence of deepfake pornography, and how it can be used to harm and extort victims. Remind them that a lot of what they see online isn’t real, and they should be skeptical about what they see.
• Remind children to be careful of what information they share online, whether it’s with a friend, a stranger or an AI tool. Anything you share online will likely always exist in some form.
• Keep an eye on your child’s behavior. Watch for changes that indicate that they may be experiencing challenges, and have conversations about those changes.
• If you become aware of deepfake pornography involving a minor, report it immediately to local law enforcement, the FBI and the CyberTipLine.
MilkShake Factory opens in Uptown Charlotte
CHARLOTTE – MilkShake Factory recently celebrated its grand opening in Uptown Charlotte.
e shop is locally owned and operated by friends and business partners Manjesh Gorajala, Shailendra Nanduri and Deepak Murthy.
“We couldn’t imagine a better place to open our rst Charlotte location than Uptown,” Murthy said. “It’s the center of the city and we are located adjacent to the Romare Bearden Park near Truist Park, Bank of America Stadium and many other attractions, making it conveniently accessible to people working, living and visiting the city, and we wanted to be right in the middle of it all.”
MilkShake Factory’s menu features an assortment of avors, including fan favorites like Chocolate Dipped Strawberry and Campfire S’mores, alongside handcrafted sundaes, molten chocolate cups and housemade chocolate treats. Every item is made with MilkShake Factory’s signature ice cream, created fresh in-store daily using a family recipe.
“What drew us to MilkShake Factory is the quality behind the brand,” Gorajala said. “From the fresh ice cream made fresh in-store to the small batch, house-made chocolates, everything is crafted with care to create an
experience you can’t nd anywhere else.”
e company began in 1914 as a small soda fountain and chocolate shop in Pittsburgh, Pennsylvania. Today, MilkShake Factory stays true to its roots in chocolate and its heritage as a family-founded brand, while bringing joy to new communities across the country through its growing franchise program.
e brand has two other North Carolina locations in Durham and Cary.
“We’re excited to become a destination where locals and visitors alike can treat themselves to something memorable,” Nanduri said of the Charlotte location.
e Charlotte Uptown store opens daily from noon to 10 p.m.
The Milkshake Factory, a brand with a history spanning more than 100 years, has entered the Charlotte market.
Photos courtesy of MilkShake Factory
The Milkshake Factory is no one-trick pony. Gallop on over to try some chocolates.
Campfire s’mores, Chocolate cake, chocolate dipped strawberry, cookie jar are among signature flavors of milkshakes. Customers can also buy gourmet, classic and non-dairy flavors.
IT Professionals:
Entry Lvl to Sr. Lvl (Multiple Positions) of EDI Systems Analysts, R&D Packaging Engineers are needed for our Charlotte, NC office. Must be willing to travel to set up systems for various clients at unanticipated locations across the nation. Pls send resume, cover letter & salary reqmt to Amko Software Solutions Inc, 8819 University East Dr, Ste 105, Charlotte, NC 28213.
Tech, Developer SR II - Healthcare Digital. Compass Group USA, Inc. Charlotte, NC. May telco w/in comm dist of Charlotte, NC 3-4 dys / wk. May wrk in off 1-2 dys/wk. Dev EAs in dig HC. M-F, 8a - 5p, 40 hrs/wk + aft hrs. Reqs Bach / Mast in CS, Comp IS, Sci, Engg / Math / rel / equiv. Reqs 8 yrs w/ Bach, 6 yrs w/ Mast, SW engg exp incl (if Bach 8 yrs, if Mast 6 yrs): Java prog; 6 yrs (w/ Bach / Mast): Sprng frmwrks; Hibernate JPA prog; 5 yrs (w/ Bach/Mast): Javascript prog; Micro Serv arch & dsgn; REST / WebService API Dev; Mod app pipelines & DevOps proc; Agile w/ Scrum Proc; 3 yrs (w/ Bach / Mast): wrk w/ AWS Runtime Env; Mod APM tools (Dynatrace, Splunk, AppDynamics/ CloudWatch). Sbmt to bg chck. Apply: res to: shared. talentacquisitionoperations@ compass-usa.com & ref #116773.
IT Professionals:
Ent. Level SW Devs and Sr to Lead Level SW Engnrs., are needed for our Charlotte, NC Office. May req. traveling to various unanticipated client sites. Pls send resume, Cvr Ltr., & Sal. Req. to Tabner, Inc. 11020 David Taylor Dr, Ste. 103, Charlotte, NC 28262.
CLASSIFIEDS
Software Engineering Director, F/T at Truist Bank (Multiple Openings) (Charlotte, NC) Lead team(s) responsible for technology solutions that meet business needs & satisfy risk & operational reqmts of the Tech organization. Direct the engg & deployment of significant delivery projects in accordance w/ specified tech’l reqmts, schedules, & budgets, incl Agile methodologies. Must have Bach’s deg in Comp Sci, Comp Engg, or rltd tech’l field + 8 yrs of progressive exp in s/ware engg or IT consulting positions performing/utilizing the following: leading s/ware dvlpmt teams to deliver projects; demonstrating expertise in Java prgmg language, Spring framework, & leveraging them to dvlp scalable & maintainable applications; Cloudnative dvlpmt practices & tools, incl microservices architecture, API gateways; promoting best practices in s/ware dvlpmt, incl Agile methodologies, DevOps practices, code quality standards, & CI/CD pipelines; dsgng & implmtg fraud detection & prevention applications incl Login, New Deposit Account, Checks & Deposits, Account Take Over, Digital Wallets fraud; indepth knowl of technology trends, regulatory reqmts, & IT strategies employed to continually meet the demands of clients & regulators; translating enterprise level strategic planning info into s/ ware & data mgmt needs, creating business plans, & turning them into effective business solutions; using executive-level communications skills, incl, strong negotiation/ facilitation /presentation skills & negotiating w/ vendors; leading projects of significant complexity & risk exposure, particularly w/ enterprise-wide implications;
Teen earns $30K after volunteering at DAV in Charlotte
ERLANGER, Ky. – Disabled American Veterans has named Nihar Kummetha, of Concord, as the recipient of the 2025 DAV Scholarships’ top prize of $30,000.
Kummetha, 19, has spent the past four summers volunteering at VA medical facilities in Charlotte.
“I got started with volunteering because I wanted to give back to my community in a more meaningful way, and I truly found that by helping veterans,” Kummetha said. “It’s really made me more open and aware to the sacri ces made by those who’ve served our nation. I think the veterans have truly helped give me a deeper sense of purpose.”
He said volunteering at the VA and working with veterans has inspired him to seek a career in medicine, adding that the scholarship will help him pursue his degree. He hopes he can one day come back to work at the VA as a doctor.
Kummetha is a 2025 graduate of the North Carolina School of Science and Mathematics
and is entering his freshman year at the University of Pennsylvania in Philadelphia to study biochemistry.
He will be recognized Aug. 9 during the 2025 DAV and Auxiliary National Convention in Las Vegas.
e DAV Scholarships honor 10 students each year for their volunteer support of veterans through the Department of Veterans Affairs Voluntary Service Program and through DAV’s Local Veterans Assistance Program.
Akosua Mensah, of Charlotte, was among this year’s winners, earning a scholarship for $7,500.
“Every one of our scholarship recipients represents the very best young men and women our country has to o er,” DAV National Commander Daniel Contreras said.
“ rough volunteering their time, they’ve made a direct impact in the lives of veterans, and I have no doubt that each will go on to continue to do work and service that matters.”
exercising judgment in solving tech’l, operational, & organizational challenges in the context of complex business objectives & priorities; leading & managing the performance of multiple teams against a set of fin’l & operational objectives; & utilizing: Java, RedHat OpenShift Container Platform, & IBM MQ. In the alternative, employer will accept a Master’s deg in Comp Sci, Comp Engg, or rltd tech’l field + 6 yrs of exp in s/ware engg or IT consulting positions performing/ utilizing the aforementioned. Position may be eligible to work hybrid/ remotely but is based out of & reports to Truist offices in Charlotte, NC. Must be available to travel to Charlotte, NC regularly for meetings & reviews w/ manager & project teams w/in 24-hrs’ notice. Apply online (https:// careers.truist.com/) or email resume to: Paige.Whitesell@Truist.com (Ref Job# R0105825).
Decision Scientist III, F/T at Truist Bank (Charlotte, NC) Act as an individual contributor supporting analytics projects & executing against the objectives of assigned business group. Focus on high impact, visible analyses & initiatives across multiple business models, covering banking channels, segments, & products. Must have a Bach’s deg in Data Sci, Analytics, Comp Sci, Info Systems, or rltd analytic field +7 yrs of progressive exp in data analyst or research positions performing/utilizing the following: performing quantitative analysis & data analytics; statistical methods, incl a broad understanding of classical statistics, probability theory, time-series, & primary statistical tests; Data cleansing & prep’n methodologies, incl regex, filtering, indexing, interpolation,
& outlier treatment; Data Analysis techniques, EDA, Data Visualization to effectively communicate to stakeholders, clarify reqmts & make effective suggestions; Data Engg to effectively extract, transform, load the data & for further model deployment, incl model maintenance & operation; Natural Language Processing techniques; & utilizing exp w/: SQL, Teradata, Hadoop, SAS, Python, R, SAS E-Miner, Tableau, Oracle, Azure, Excel, PowerPoint, & Word. In the alternative, employer will accept a Master’s deg in Data Sci, Analytics, Comp Sci, Info Systems, or related analytic field + 5 yrs of exp in data analyst or research positions performing/utilizing the aforementioned. Must have at least 2 yrs of decision science/analytics project mgmt exp w/ a diverse project focus & demonstrated results, incl: performing crossfunctionally & collaboratively, focused on supporting business partners w/ enhanced insights; engaging & supporting internal business partners, product sets, & projects, connecting insights w/ execution & business impact; providing leadership on target initiatives; & managing multiple projects w/ tight deadlines in a collaborative environment to drive max. impact. Position may be eligible to work hybrid/remotely but is based out of & reports to Truist offices in Charlotte, NC. Must be available to travel to Charlotte, NC regularly for meetings & reviews w/ manager & project teams w/in 24-hrs’ notice. Apply online (https://careers. truist.com/) or email resume to: Paige.Whitesell@Truist.com (Ref Job#R0105930).
Every child deserves a safe and loving home
By Joseph Hildebran Contributor
Every child requires a safe and supportive home environment – somewhere they are acknowledged and assisted as they develop.
Lutheran Services Carolinas works to ensure that children in foster care are matched with families able to o er such an environment.
e organization recruits, trains and licenses homes that can provide stability and support.
Currently, across North Carolina, there are over 10,500 children from birth to age 18 in foster care. Unfortunately, North Carolina has a shortage of foster families, particularly for teenagers. While infants and younger children are typically placed more quickly, teenagers often wait longer. is is not due to lack of need or potential, but because of misconceptions about older youth in foster care.
LSC employs a team of seven foster care recruiters across North Carolina. Four have personally fostered or adopted, collectively serving more than 65 children. ese recruiters contribute by supporting children directly and recruiting quali ed foster parents. ey draw on their personal and professional experiences to inform others about the need for and impact of foster care placements.
ere are several reasons individuals may choose to foster, though some remain hesitant about the process. Consider the following:
• Children in foster care have needs similar to other young people. ey require connection, support and encouragement to thrive.
• Special abilities are not required. Providing consistent and reliable care can make a significant di erence in a child’s life.
• Fostering may significantly affect both parties. Many families report fostering has had a substantial impact.
One foster parent, Debbie Eddie, shared that her background in social work in uenced her decision to foster, describing support given to foster children pursuing higher education. She noted that while attachment is common, the focus should remain on assisting children in need.
LSC currently supports over 100 children in North Carolina and currently has more than 135 licensed foster homes. Nevertheless, demand remains for additional foster homes, to meet the needs of the state’s foster care population. Individuals interested in learning more about becoming a foster parent can contact 1-800-HELPING or visit the website https:// lscarolinas.net/child-programs. Support can also be provided by sharing information, attending informational sessions or participating in advocacy e orts.
Joseph Hildebran serves as LSC foster care family recruiter for the Charlotte & Hickory regions.
Vegetables take over quirky town in new children’s book
CHARLOTTE – When she’s not sprouting tall tales, Charlotte author Amy Tobergte cooks up zany recipes with her son, Dominic. And like every great meal, every great story deserves a little flavor (and a bit of a mess).
Tobergte’s latest children’s chapter book, “Growing Out of Peeksgrove,” delivers in that regard.
Ten-year-old Tess lives in Peeksgrove, a small town that makes up for its minuscule size with its creativity. Among her extraordinary neighbors, Tess feels maddeningly ordinary, and struggles to nd a way to t in. en one day, a mysterious salesman promises Peeksgrove that he can put them on the map if they plant his special seeds, guaranteed to grow the most spectacular vegetables just in time for the county fair. But Tess quickly notices that something is up with these veggies: the garlic is gargantuan, the carrot tops are as tall as trees and the zucchini are taking over the school. Now it’s up to Tess and her best friend, Shelly, to stop the monster zucchini and save Peeksgrove from a culinary catastrophe.
“I think Peeksgrove as a kind of quirky world
within our world,” Tobergte said. “It’s zany, funny, crazy and yet relatable.”
“Growing Out of Peeksgrove” is reminiscent of some classic children’s stories, while feeling as fresh as the giant zucchini taking over Tess’s school.
Fans of E. B. White’s “Charlotte’s Web” may connect with the small-town feel of Peeksgrove and the excitement surrounding preparation for its county fair. And like Roald Dahl’s “James and the Giant Peach,” Tobergte’s story has heart and humor against a backdrop of giant produce. In the end, Tess proves to herself that she does belong in Peeksgrove, and learns to use her keen powers of observation and quick thinking to help others. Readers will be able to relate to Tess’s journey. As Tess’s mom likes to say, “You can’t have extraordinary without ordinary keeping it together.”
Published by Warren Publishing, “Growing Out of Peeksgrove” can be ordered on warrenpublishing.net, bookshop.org, Amazon.com, BarnesandNoble.com or wherever books are sold. Follow Tobergte on Instagram @authoramytobergte and on Facebook @ ATobergteAuthor.
STATE OF NORTH CAROLINA IN THE GENERAL COURT OF JUSTICE
SUPERIOR COURT DIVISION COUNTY OF MECKLENBURG
CASE NO. 25CV033151-590
JPMORGAN CHASE BANK, N.A., Plaintiff, v. PRESTIGE CHARLOTTE, LLC, JUAN PABLO LOPEZ, FYSEL MARWAN ELHULU and ZANE ABDULLAH IMREISH, Defendant(s).
NOTICE OF SERVICE OF PROCESS BY PUBLICATION
To Defendant: Fysel Marwan Elhulu
Take notice that a pleading seeking relief against you has been filed in the aboveentitled action.
The nature of the relief being sought is as follows:
•
Plaintiff seeks judgment against you for breach of contract and breach of continuing guarantees, together with recovery of attorney’s fees, costs, and such other relief as the Court deems just and proper. You are required to make defense to such pleading not later than forty (40) days after the date of the first publication of this notice, exclusive of such date, and upon your failure to do so, the party seeking service against you will apply to the court for the relief sought.
This the _5_ day of September, 2025.
Jill C. Walters, Attorney for Plaintiff Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C.
2235 Gateway Access Point, Suite 220 Raleigh, NC 27607
BBB study: Grey market, illegal gambling thrives
From 2022 to mid-2025, Better Business Bureau received nearly 200 scam reports and more than 10,000 business complaints related to online gambling and gaming. Some scam reports involved outright theft, while business complaints showed a pattern of unclear terms and consumer misunderstandings. In some cases, consumers lost tens of thousands of dollars.
With billions of dollars flowing through this global industry, the BBB says a risky underbelly of pseudo-gambling, illegal gambling and scams has developed. Laws and regulations in the gaming industry vary from state to state and can be confusing to navigate. Furthermore, impostors, bad actors and scammers use sophisticated tactics, making it hard for consumers to tell the difference between a legitimate company and those seeking to deceive them.
There is highly regulated and fully legal gambling across the United States and Canada in the form of state lotteries and in-person casinos. This study and the problems mentioned do not relate to these entities but instead focus on the online operators emerging in our new legal landscape.
In “Grey markets and illegal gambling: BBB study finds consumers confused and upset, amid hundreds of unlicensed and unverified online casinos and sportsbooks,” BBB’s International Investigations Initiative examines patterns of complaints and reports, reviews the amount of money lost and shares stories to avoid common issues.
Key findings:
• Online grey market and illegal gambling operations are widespread, and legal protections are
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few and far between on these sites.
• Consumers report confusion, misleading terms and claim unfair losses as the industry has exploded in popularity.
• A complicated mix of laws and regulations across North America forces consumers to do their homework to find legitimate options.
Key stats
• $103 billion – Estimated size of the online gambling and gaming industry, according to Researchandmarkets.com.
• $402 billion – One estimate of the size of the illegal online gambling market, according to the American Gaming Association.
Numbers across North America (2023-24)
• 10,189 – Business complaints made to BBB. 216% increase between 2022 and 2023.
• 174 – BBB Scam Tracker reports. More than 100% increase over the last two full years.
Scam survivor stories Franklin in North Carolina told BBB that Facebook advertises many online casinos and he has played them since Facebook first started allowing them to advertise on their platform. He said it seemed everything was legit in the beginning, but now they have stipulations that you are only allowed to cash out a certain amount of money per day. Oftentimes, they only allow you to redeem 10% of the winnings. The gambling site will then take the rest of the winnings and not pay out anything.
Red flags
What red flags should you look out for if using gambling or gaming services?
• Big promises around payouts.
• Tempting ads without details.
• Overseas business locations.
• Sweepstakes-style games.
• Payment through cryptocurrency.
• Typos in names.
How can I avoid issues with gambling or gaming companies?
• Read your state and provincial laws. There are many different laws for online gambling, depending on where you live. Make sure you understand your local laws before engaging with any gambling establishment or casino.
• Check for proper licensure. Even if your state allows gambling, it may have a limited list of allowed websites. After checking whether you are legally allowed to gamble, check with your state’s gaming regulatory agency to see who is licensed.
• Read the fine print. The reality of how winning and withdrawal works may be different than your first impression on a website. Check out the details of a specific service and fully understand how it works before sending any money.
• Even legitimate websites may freeze winnings. There are many reasons why a casino or sportsbook might freeze winnings, even if the money is rightfully yours. Understand the rules of a website and what might cause freezes to happen. Know what actions to take if your account is frozen.
For over a decade, BBB’s International Investigations Initiative has advocated for an ethical marketplace by conducting deep-dive research on the riskiest and most common scams reported across North America.
Visit BBB.org/scamstudies for more information on theft and other scams.
Visit BBB.org to check out a business or register complaints and BBB Scam Tracker to report scams.
