Flair Magazine - Edition 1 | 2024 by Bunzl ANZ

EDITION EDITION 3, 1, 2022 2024

BUFFET COMEBACK RELIABLE PAPER TOWELS GOOD GLOVE PRACTICE PADDOCK TO PLATE

COMMIT TO COLLABORATION How a Reconciliation Action Plan ensures everyone in the workplace feels valued, respected and empowered.

IN THE BUSINESS OF MEANING Founder of Aboriginal engagement and reconciliation consultancy Nganya, Dixie Crawford shares the paths she’s taken to illuminate change in her community and beyond.

he year is truly in full swing and in the first edition of Flair, we’re covering everything from solar panel savings on large sites (pg 5) to the rise of recycled polyethylene (rPET) (pg 18) and new sustainable food packaging options for summer (pg 6). We also investigate the unique environment of workplace washrooms and the considerations to keep them hygienic (pg 24), how gloves play a crucial role in infection prevention (pg 28), and why we’re seeing the buffet banquet have a new year comeback (pg 16). If you had any doubts, we show you why not all paper towels are created equal (pg 12) before exploring the paddock-to-plate concept and how it can provide restaurants a much-needed edge in an increasingly competitive space (pg 22). This year, Bunzl is launching a new Bunzl Buyers’ Guide to make ordering your products even easier (pg 7). Lastly, join us as we go indepth into Bunzl’s Reconciliation Action Plan (pg 8) before sitting down to learn about leading Indigenous voice and Aboriginal Engagement Consultant, Dixie Crawford (pg 30). I hope you enjoy this edition.

Lance Ward Managing Director, Bunzl Australia & New Zealand

flair@bunzl.com.au

www.forte.bunzl.com.au

Bunzl Australia & New Zealand

Contents 4

Spotlight: Sustainability

6 The Process: Drinking Responsibly 7 Check Out: Page by Page 8 Call to Action Reconciliation Action Plans help companies ensure measurable actions that support First Nations communities, staff and stakeholders. 12 Not All Paper Towels Are Created Equal The quality of a paper towel can make or break a washroom visit. 16 All You Can Eat Buffets and banquet-style service have a table-laden host of benefits for catering settings. 18 Pick Your Plastic How PET and rPET plastics are a smart solution to reducing waste and energy emissions. 22 Seasonal Sourcing The paddock-to-plate concept has taken hold of today’s dining scene. 24 Washroom Upkeep The unique aspects of keeping workplace washrooms hygienic. 28 Gloved Up The correct donning and doffing of gloves is a vital step in reducing cross-contamination. 30 Change Maker Founder of Aboriginal engagement and reconciliation consultancy Nganya, Dixie Crawford leads the way when it comes to purposeful action. Cover Photography: Graham Werner

31 Expert Q&A With Bunzl’s Jennifer Tiffin. Cover Photography: David Hahn

@bunzlANZ

@BunzlAustraliaandNewZealand

@BunzlANZHospitality

www.forte.bunzl.com.au

SPOTLIGHT

Sustainable Excellence

The design collaboration between Bunzl’s Sustain brand and OzHarvest has been lauded at the 2024 WorldStar Global Packaging Awards. BUNZL AUSTRALIA and New Zealand has been recognised at the 2024 WorldStar Global Packaging Awards in the Labelling and Decoration category for its Sustain OzHarvest Collection. Hosted by the World Packaging Organisation, the WorldStar Global Packaging Awards are the pre-eminent global award in packaging – illustrating the continual advancement of sustainable packaging design and technology around the world. Showcasing eye-catching designs featuring Australian iconography promoting key messages of sustainability, Bunzl’s Sustain brand launched the OzHarvest Collection to encourage conversations about responsible land management and care for the environment. Each unique design was crafted with the intention to draw attention to different areas of our environment and encourages further education through an on-pack QR code. Made from FSC®-certified wood-pulp paper with an aqueous coating and certified AS4736 compostable, the collection helps

PLANNING AHEAD This year will see a push in new single-use plastic bans becoming effective across Australia and New Zealand. Here’s a snapshot of what to expect in 2024.

www.forte.bunzl.com.au

increase recyclability and re-pulpability potential, and decreases residue in the ANZ region recycling process. According to Bunzl’s Managing Director Lance Ward, “good packaging should be an essential part in our solution to waste and this WorldStar Award confirms the importance of packaging innovation on a global level”. Collaborating with not-for-profit food rescue organisation OzHarvest, Bunzl has donated the equivalent of two meals to Australians in need with every carton sold – providing a quantifiable achievement and purposeful product delivering real change. Through aesthetic design, manufacturing considerations, sustainable product life and collaboration with OzHarvest, the collection promotes a more sustainable future aligning with Sustain’s brand ethos, Australia’s 2025 National Packaging Targets, the 10 Sustainable Packaging Design Guidelines and the United Nation’s Sustainable Development Goals (Goal 2, Goal 12 and Goal 17).

ACT • All plastic shopping bags including plastic-coated paper bags and restrictions on non-woven polypropylene

Learn more about how Bunzl is committed to sustainablity here.

WA • -No more exemptions for plastic-lined or coated paper/cardboard plates and bowls

• Coffee cups, lids and seals • Unlidded food trays • Fruit and vegetable produce bags • Takeaway food containers, bowls and lids with windows and seals • Foam meat and fish trays

SPOTLIGHT

Solar Operations

The rise of solar panels in Australia and New Zealand is transforming the energy landscape, ensuring businesses a cost-effective and sustainable way forward when it comes to renewable energy. SOLAR PANELS have taken Australia and New Zealand by storm. In Australia, the medium-scale solar sector has more than doubled over the past two years. Shopping centres, hospitals, schools and commercial buildings are benefiting from savings on their electricity bills while focusing on sustainability. Across the ditch, commercial solar is also booming in New Zealand, with an average annual growth rate of 56.5%. Thanks to solar panels, Bunzl Australia and New Zealand are on track to reduce Scope 1 and Scope 2 Greenhouse Gas emissions to zero by 2030. Scope 1 emissions are produced directly from activities within a business at a facility level such as burning of diesel fuel in trucks or manufacturing. Scope 2 emissions are released into the atmosphere from the use of coal for electricity generation. Solar panels can reduce both Scope 1 and 2 emissions. “As an

organisation, we lease over 35 properties in Australia and New Zealand in mainly warehousing, offices and a few stores,” says Bunzl ANZ’s Head of Sustainability, Felicity Kelly. “We engage directly with landlords and commercial property developers to include things like rainwater harvesting, efficient lighting and, of course, rooftop solar.” Across Bunzl ANZ sites, consumption of renewable electricity has increased by over 200,00 kWh over the past year with the introduction of solar panels. The company saves money because energy isn’t transferred over long distances using expensive electrical infrastructure. The panels generate electricity during hot sunny periods when the demand for machinery and air conditioning is at its peak – free energy when it’s needed most.

Bunzl ANZ’s TradeCoast Central facility located in Eagle Farm, Queensland.

NSW

VIC

• Produce bags • Other expanded polystyrene (EPS) food and beverage containers • Thick plastic shopping bags • Coffee cups, lids and seals • Beverage plugs • Food containers including bowls with lids • Remaining EPS foodware including meat trays • Confetti and balloon sticks and ties • Bread tags

• No more exemptions for plastic-lined plates and bowls • No more exemptions for plastic cutlery used in correctional or mental health facilities, as well as in residential care and group homes

• No more exemptions for plastic-lined plates and bowls

*QLD and NZ have not confirmed anything for 2024.

www.forte.bunzl.com.au

THE PRO C ES S

Drinking Responsibly How a cold cup can be transformed from a simple drinking vessel to a beacon of sustainable innovation. ACCORDING to the Marine Conservation Society, coffee cups and their plastic lids are among the most littered items in Australia with over 1.8 billion single-use cups discarded across Australia every year. While in New Zealand, The Packaging Forum estimates that 295 million beverage cups are used yearly. With the market increasingly inclined towards sustainability, patrons now expect alternative offerings when slurping a cold one – especially with mega events like the Australian Open and the sold-out New Zealand One Love Festival dominating summer activities. While traditional cold cups are either entirely made with plastic

www.forte.bunzl.com.au

or from paper with a plastic lining, there’s been a recent rise in cold cups utilising Water-Based Barrier Coating (WBBC) technology which can lead to an increase in the recyclability and repulpability potential of the material. An example of this is Sustain’s new Cold Cups, which are made from Forest-Stewardship Council® Mix Certified paper and are fully industrially compostable, breaking down into nutrient-rich organic plant fertiliser when processed properly. In a world of plastic, this is a refreshing solution offering a modern alternative that’s as functional as it is stylish – that meets consumer demands.

Explore Sustain’s sustainable solutions here.

C HEC K O UT

Page by Page The 2024 Bunzl Buyer’s Guide is a perfect resource for companies looking for new products. WHEN THERE’S A world of choice available, how do you decide on the products that would be best for your business? The tried and tested way is to sit down with colleagues and browse your options. Even better if you’re all on the same page – or at least looking through the same buyer’s guide. Print guides have enjoyed something of a post-pandemic bounce-back, with teams across departments liking the chance to use something tangible to tag pages and earmark areas of interest. In this mould, Bunzl’s 2024 Buyer’s Guide is out now, packed with products and advice covering all sectors, including: • Cleaning, Chemicals, Janitorial and Washroom Supplies • Food Service Disposables • Food Processing • Food and Industrial Packaging • Healthcare • Kitchen, Catering and Hotel Supplies • Safety and Personal Protective Equipment (PPE). Presented in a 310-plus page book, which is also available digitally, the guide allows you to research key products and make decisions on what to order easily ENTREPRENEURIAL

MODERN SLAVERY

ESSENTIALS

INTERNATIONAL SUPPLY CHAIN

DIVERSITY

RESPONSIVE

ESSENTIALS

COMMUNITY

DYNAMIC SOLUTIONS

ESSENTIALS

MODERN SLAVERY TECHNOLOGY

ESSENTIALS

DYNAMIC SOLUTIONS

DIVERSITY

INTERNATIONAL SUPPLY CHAIN

CONSOLIDATION

RELIABLE

COMMUNITY

UNLIMITED POTENTIAL

TECHNOLOGY

ENTREPRENEURIAL

DIVERSITY

SUSTAINABILITY

DYNAMIC SOLUTIONS

INTERNATIONAL SUPPLY CHAIN

TECHNOLOGY

DYNAMIC SOLUTIONS

INTERNATIONAL SUPPLY CHAIN

RESPONSIVE

MODERN SLAVERY

ESSENTIALS

BUNZL BUYER’S GUIDE COMMUNITY

DIVERSITY SUSTAINABILITY

COMMUNITY

BRINGING YOU THE WORLD’S BEST SOLUTIONS

MODERN SLAVERY

LOCAL FOCUS

DIVERSITY SUSTAINABILITY

DYNAMIC SOLUTIONS RELIABLE ENTREPRENEURIAL

DIVERSITY DIVERSITY

CONSOLIDATION

PURPOSE-LED

DYNAMIC SOLUTIONS

RELIABLE ENTREPRENEURIAL INTERNATIONAL SUPPLY CHAIN

RESPONSIVE

LOCAL FOCUS ESSENTIALS DYNAMIC SOLUTIONS COMMUNITY

UNLIMITED POTENTIAL

TECHNOLOGY

SUSTAINABILITY RELIABLE

UNLIMITED POTENTIAL

TECHNOLOGY

COMMUNITY

SUSTAINABLE SOLUTIONS

COMMUNITY

INTERNATIONAL SUPPLY CHAIN PURPOSE-LED

UNLIMITED POTENTIAL

SUSTAINABILITY

GLOBAL SUPPLY CHAIN

LOCAL FOCUS

Contact your Bunzl representative for your copy.

COMMUNITY

SUSTAINABILITY

RESPONSIVE

LOCAL FOCUS

and conveniently – whether sitting with your group of buyers or browsing alone. The print version also directs customers to more product detail online, so nothing is missed. The guide presents Bunzl’s extensive product range, that is sourced both globally and locally, making it simple to compare products and find the ones that work best for your business – whether you’re ordering on quality, value or reliability. Bunzl’s 2024 Buyer’s Guide also works as an educational resource for customers to learn more about the organisation’s approach to sustainability and distribution – featuring detailed sections dedicated to these topics. No matter what industry you’re working in or what product you need, you’ll find what you’re looking for.

SUSTAINABILITY

UNLIMITED POTENTIAL

INTERNATIONAL SUPPLY CHAIN

CONSOLIDATION

RELIABLE

DIVERSITY

UNLIMITED POTENTIAL

DYNAMIC SOLUTIONS

www.forte.bunzl.com.au

Call to Action

RECONCILIATION ACTION PLANS ENABLE COMPANIES TO DEMONSTRATE A COMMITMENT TO CULTURAL AWARENESS, COLLABORATION WITH FIRST NATIONS COMMUNITIES AND RESPECT WITHIN THE WORKPLACE AND BEYOND.

unzl is committed to fostering and contributing to a society built on cultural respect, recognition of lived experience, collaboration, and action on social impact. As such, the company recently launched its Innovate Reconciliation Action Plan, a testament to Bunzl’s dedication to achieving better outcomes in First Nations communities in Australia. For organisations with strong Corporate Social Responsibility (CSR) values embedded into the business, a Reconciliation Action Plan (RAP) is a natural element. Implementing a RAP is about making a company even better as an authentic business with its endeavours and commitment to collaboration. More importantly, it’s a framework that outlines practical actions that will drive a business’s contribution to reconciliation; internally and within the communities in which it operates. Independent non-profit

foundation Reconciliation Australia’s 2022 report states that around 73,500 Aboriginal and Torres Strait Islander people were employed by an organisation with a RAP, and more than $3.1 billion worth of goods and services were procured by RAP organisations from Aboriginal and Torres Strait Islander–owned businesses. Bunzl APAC Managing Director Scott Mayne says that collaboration is fundamental to driving meaningful change. “Our Innovate Reconciliation Action Plan speaks to our values and the practices that will contribute to and forge partnerships with organisations and individuals to achieve equitable outcomes in Australia with First Nations communities,” he says. “By embracing diversity and fostering an environment of inclusivity, we are committed to ensuring that every voice is heard and respected, and we create a platform for the recognition of diverse lived experiences.” >

www.forte.bunzl.com.au

strong governance and a dedicated working group, embodying its aim for collaboration, which in turn increases staff morale and levels of creativity and innovation.

Artwork: ‘Connecting Across Country’ by Kylie Hill of KJH Artworks.

ADVOCATING FOR EQUITABLE OUTCOMES Bunzl has always deeply valued cultural respect and recognises and honours the rich cultural heritage and traditions that are the foundation of Australia’s identity. Companies that are committed to embracing diversity and promoting cultural inclusivity create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. As part of this, Reconciliation Action Plans help ensure that all departments within an organisation are actively listening and learning from diverse voices and stories. By amplifying these narratives and incorporating them into decision-making processes, businesses can create more meaningful and impactful outcomes that reflect the realities and aspirations of First Nations communities. Bunzl’s Innovate Reconciliation Action Plan is underpinned by

“Reconciliation Action Plans help ensure that all departments within an organisation are actively listening and learning from diverse voices and stories.” STRENGTHENING PARTNERSHIPS Through genuine partnership and open dialogue, better outcomes are achieved in First Nations communities and beyond. This is why Bunzl collaborates with First Nations communities, organisations, and individuals in a variety of ways, understanding that collective action is crucial for driving lasting change. Together, they believe in solutions that promote economic empowerment, educational opportunities, and the preservation of cultural heritage. One example of this collaboration is the Clontarf Foundation. Bunzl is a national sponsor of the foundation, which is based at Cecil Andrews College, Perth and runs 139 academies around the country to “improve the education, discipline, life skills, self-esteem and employment prospects of young Aboriginal and

Torres Strait Islander men”. Since its beginnings in 2000, the Clontarf Foundation has grown to upwards of 10,000 participants. The implementation of a formalised RAP will help establish an ongoing commitment to supporting these types of initiatives and impact in communities. The focus for organisations with a RAP should be on promoting cultural awareness and competence among staff, customers, and partners, and creating safe and inclusive spaces that celebrate diversity and promote understanding. 

Find out more about Bunzl’s Innovate Reconciliation Action Plan here.

CONQUER KITCHEN CHAOS with Cambro Food Storage Solutions ®

• Crafted from virtually unbreakable polycarbonate, these food boxes are built to withstand the demands of a busy kitchen. • Transparent design allows for easy identification of contents, ensuring quick access to your ingredients. • Choose from various sizes to suit your storage needs, from small to large quantities.

• CamSquares® and Rounds are ideal for storing both solid ingredients and liquid sauces. • NSF-listed for food safety, CamSquares and Rounds give chefs peace of mind. • The stackable design of CamSquares and Rounds maximizes storage space, keeping the kitchen organized and efficient.

LEARN MORE AT

www.bunzl.com.au/cambro

SPOTLIGHT

Not All Paper Towels are Created Equal PAPER TOWELS ARE CRUCIAL TO HAND HYGIENE, AND WITH SO MANY OPTIONS TO CHOOSE FROM, IT’S GOOD TO KNOW WHICH PAPER TOWEL QUALITIES REIGN SUPREME.

www.forte.bunzl.com.au

“High absorbent paper dries hands fast. So, washroom visitors reach for fewer sheets, saving resources and money.”

he humble paper towel has a lot to live up to. meaning that they remain strong even when wet. Not only does it have to fit neatly in its dispenser, When visitors pull one sheet, they don’t end up with a but also dry hands as safely, efficiently, and broken, wet corner in their fingers. softly as possible. At a time when hygiene Another important consideration when choosing a and sustainability are of utmost importance, washroom hand towel is the Forest Stewardship Council® a customer’s experience in a washroom can (FSC®) certification. The FSC® is an internationally make or break a review. Guests expect as few points of recognised organisation that certifies whether products contact with surfaces as possible, and paper towels in come from responsibly harvested forests, recycled public washrooms are no exception. materials and/or FSC®-controlled wood. Take interleaved paper towels; crisply Employing good-quality paper towels is also pleated and simply stored, they conveniently a crucial consideration within the HACCP unfold when pulled out of a dispenser one framework. In a HACCP plan, the choice sheet at a time – meaning there’s no crossof reliable paper towels is a vital critical control contamination with other sheets and no point – paper towels with strong absorbency fibres clinging to damp hands. and durability contribute to effective High-absorbent paper towels dry hands cleaning and drying procedures, helping Discover quality paper towel options fast, meaning washroom visitors reach for to maintain a sanitary environment and reduce with Pristine here. fewer sheets, saving resources and money. the risk of cross-contamination. Paper towels with high absorbency can The quality of your paper towel can also have luxuriously embossed patterns, such reflect on the reputation of your establishment, as circles, swirls, or squares – the ridges and grooves with a growing majority of consumers (60%) valuing wellfrom these patterns help pull water in. The fibre kept washrooms so much that they’re willing to spend arrangement in highly absorbent paper towels quickly more money when they encounter one, according to the draws water in, too, as well as helping increase its 11th annual Healthy Hand Washing Survey. structural strength. Once wet, lower-quality paper Stocking your washroom with high-quality towels will disintegrate in the hands – providing a poor and absorbent paper towels can help increase your guest experience. Premium paper towels are often business reputation, and provide an overall better mechanically treated so that the fibres weave together, guest experience. 

www.forte.bunzl.com.au

REVOLUTIONISED CLEANING POWER 18/36 V

The new CV 30/2 Bp cordless vacuum brush cleaner takes floor cleaning to a new level. Features such as the automatic floor detection, 36 V Kärcher Battery Power+, LED display with Real Time Technology and an option to add our HEPA 14 filter mean you can achieve a superior clean while maintaining the highest level of safety standards every time. karcher.com.au

BATTERY POWER+

All You Can Eat WHETHER IT’S A CLASSIC BUFFET OR A MODERN GRAZING TABLE, THE ADVANTAGES OF THIS STYLE OF EATING ARE AS LONG AS THE BUFFET ITSELF.

www.forte.bunzl.com.au

t’s generous, it’s hospitable and it sets the scene – there’s no doubt that the buffet is back when it comes to serving food, from corporate settings and banquet-style hotel set-ups to conferences and award ceremonies. The appeal of a table laden with a variety of food has been an enduring mainstay in culinary tradition, often associated with the act of communal eating and the connectedness of sharing a feast with others. For commercial catering operations or major hotels that offer buffet dining, the visual impact of a wellstocked and beautifully styled buffet – especially on entry – is most striking. When done well, a buffet can act as an aesthetic centrepiece and creates a kind of wowfactor. If guests arrive, get a drink, and within eyesight

“A good breakfast buffet should offer a broad spectrum of dishes catering to diverse palates and dietary needs. The quality of the ingredients and the skill of the preparation are crucial.”

is a generous amount of food, they tend to think, ‘we’re going to be looked after here’. Contemporary buffets have evolved from traditional feasts of celebration in ancient times to embody more of the currently trending grazing table set-up and that ever-popular breakfast buffet. From tempting continental delights to eggs any style, artisan breads, and an amazing health section with its own juicer, according to Sean Slattery, Hotel Manager of Mövenpick Hotel Auckland, buffets should try to cater to every palate. “A good breakfast buffet should offer a broad spectrum of dishes catering to diverse palates and dietary needs. The quality of the ingredients and the skill of the preparation are crucial. Dishes should be

fresh, flavourful, and cooked to perfection – but most of all, there should be something for everyone. We offer all your usual breakfast staples, but add little surprises like traditional Korean breakfast items and a weekend waffle station to ensure there’s something all guests will enjoy.” While buffet service will generally require less waitstaff, it’s important to have staff dedicated to keeping the food replenished and make sure it presents well during service. For corporate functions, it’s better to serve a smaller amount at the start and add to the selection throughout to make sure the presentation is always at its best. As most commercial caterers know, any large event also requires a certain amount of logistical planning to ensure guests are never left waiting – something buffets can work well for. “Organising a successful buffet service involves meticulously planning across various areas like ordering, prep, and staffing – it’s quite a balancing act. By managing these considerations, you can set the stage for a memorable buffet experience for your guests. It’s all about striking a balance between variety, quality, efficiency, and a welcoming atmosphere,” says Slattery. According to Director of event company Gallivant Group, Timothy Brennan, “There’s a little bit more logistics involved in the back end of getting the food up, but you’d have the same kind of logistics if you were doing à la carte. So, it can make it a lot easier logistically and budget-wise.” Another advantage of serving produce buffet-style is the experience you bring to the table. The layout of a buffet – allowing for guests to move in and around the feast – encourages people to mingle and interact, an ideal aspect for corporate settings when networking is imperative. The appeal of buffets and banquets remains its unique ability to fostering a sense of abundance while providing a communal dining experience for your guests.  It’s all in the detail. Scan here to transform your buffet with Katermaster’s catering solutions.

www.forte.bunzl.com.au

Pick Your Plastic

TWO TYPES OF ALTERNATIVE PLASTICS – PET AND RPET – ARE FAST-BECOMING KEY PLAYERS IN THE REDUCTION OF NEW WASTE AND ENERGY EMISSIONS.

he world produces around 350 million tonnes of plastic waste annually, with 0.5% of that finding its way into the ocean. That figure is one of the major reasons that both Australia and New Zealand continue to make strides to phase out problematic and single-use plastic – however, it’s important to note, that not all plastic is created equal. Plastic, with its versatility, durability, and costeffectiveness, is deeply embedded in our everyday lives. With this in mind, investing in recyclable plastic alternatives can be pivotal to reducing plastic waste and help support the creation of a circular economy. Australia took an important step with its Recycling and Waste Reduction Act in 2020, banning the export of unprocessed waste plastics overseas and introducing a 70% plastic recycling target by 2025. In New Zealand, certain hard-to-recycle plastics including polyvinyl chloride (PVC), polystyrene and EPS, > www.forte.bunzl.com.au

SUSCHIPB01

The solution is in your hands SUSCHIPB01

RENEWABLE AND RECYCLABLE FOOD BOXES & TRAYS

SUSCHIPB01

www.bunzl.com.au/sustain

SPOTLIGHT

“Commonly used in packaging, textiles, bottles and containers, PET and rPET are lightweight, durable, versatile and recyclable materials.” as well as plastics containing prodegradant additives, boasts the highest recycled content rate compared to have been banned. other plastics. By utilising post-consumer and postIn the wake of these legislation changes in both industrial waste, rPET minimises the need to extract countries, we’ve seen the rise of polyethylene and process raw materials, reducing demand for terephthalate (PET) and its recycled counterpart (rPET,) virgin plastics. emerging as key circular economy players. PET’s recyclability also supports a closed-loop system, Commonly used in packaging, textiles, bottles and to help tackle our waste problem, and is a big part of containers, PET and rPET are lightweight, durable, why the New Zealand government now recommends versatile and recyclable materials – making them a PET as a more recyclable alternative to PVC. great alternative to single-use plastic. While we may not be able to entirely escape Produced by combining two elements the hold of plastic on our economy, we can derived from petroleum – ethylene glycol do our bit to give post-consumer waste a and terephthalic acid – PET and rPET can second life and reduce the tide of plastic waste be tossed in the recycling bin and reborn in our environment. multiple times without a significant loss of As consumers are becoming more mindful quality. Recycling plastic bottles also uses up of plastic consumption, businesses must adopt Find sustainable solutions for your to 76% less energy than sending plastic goods more sustainable practices to reduce their business with to landfills or manufacturing new products impact on the planet. Together, we can build a Revive’s range of rPET products. from scratch. Locally manufactured PET also sustainable legacy for future generations.  www.forte.bunzl.com.au

SPOTLIGHT

Seasonal Sourcing TODAY’S DINER CARES ABOUT THE PROVENANCE OF THEIR FOOD – WHERE IT’S SOURCED AND HOW IT’S TREATED – BEFORE IT EVEN LANDS ON THEIR PLATE.

n an increasingly competitive dining space, restaurants across Australia and New Zealand are looking for new ways to stand out – and according to Bunzl’s Catering Sales Manager Guy Churcher, “finding a more unique point of difference for your venue is a simple way to establish yourself and attract diners in an increasingly crowded space.” Over the past few years, consumers have become more aware of the environmental impact of the choices they make in their day-today lives – so it was only time for them to turn their attention to their dining out experience.

www.forte.bunzl.com.au

One of the best things about living in Australia and New Zealand is the availability of world-class produce. Blessed by disease-free livestock, clean oceans and abundant space, the two countries are celebrated for quality ingredients, which in turn, creates quality food on the plate. That unique accessibility means both countries have seen a recent rise in ‘paddock-to-plate’ dining. The term ‘paddock to plate’ refers to conscientious consumption of foods, where the journey from farm to table is monitored and traced to ensure responsible and ethical sourcing. In New Zealand’s Southland, paddock to plate has

“Beyond being just a marketing tool, ventures like paddock-to-plate dining have become a centre of agritourism, working to promote both local food outlets and farmers.”

become a philosophy of many local restaurants, attracting visitors from throughout the country and becoming a key point of difference for the area. Calvin Katz, head chef at Ripples Chowder Bay in NSW, says he works hard with his suppliers to ensure that the journey from paddock (or ocean) to plate is documented and respectful. “There are a few things to look for when you buy your meat,” he adds. “When you’re talking about beef cattle, there’s lots of different breeds. I particularly like grass-fed and [the] natural way of raising the cattle. I think it does transfer to flavour.”

Katz adds that contemporary cooking has also seen a trend towards the simple, with more dishes that allow the ingredients to be the hero. Including more information about the produce – like where it’s sourced from and its origins – is an easy way to elevate the guest experience, but another overlooked area where restaurants can set themselves apart is with their plating. “Consider a table setting of four to six people where every guest orders a different menu item – presenting each dish on unique crockery is a simple way to make the individual dining experience more interesting, as well as highlight the beauty and freshness of the ingredients” Churcher explains. Beyond being just a marketing tool, ventures like paddock-to-plate dining have become a centre of agritourism, working to promote both local food outlets and farmers – and create distinct and memorable dining experiences for customers. It’s all about celebrating good produce, cooking it with intention and presenting it uniquely.  Quality crockery is a key element of plating. Discover Trenton’s Moda range here.

www.forte.bunzl.com.au

SPOTLIGHT

Rooftop at QT, Newcastle

Washroom Upkeep THE WORKPLACE WASHROOM IS A UNIQUE ENVIRONMENT, REQUIRING CONSISTENT MAINTENANCE AND CLEANING TO REMAIN A HYGIENIC AND SAFE SPACE FOR STAFF.

www.forte.bunzl.com.au

ashrooms are often one of the highest-traffic spaces in a facility, leading to more frequent dirt, spills, and overall wear and tear. With an increased risk of bacteria and virus contamination if not cleaned properly or well maintained, washrooms often need extra – and unique – attention to ensure hygiene levels are maintained. Considering employee health and safety to be at the forefront of washroom hygiene, a well-maintained washroom also makes good business sense, with increased productivity, less sick leave, and better worker morale among

Antibacterial Hand Wash 1L

Perfumed Hand Wash 1L

Hair & Body Wash 1L

CODE: KWHSABF

CODE: KWHSF

CODE: KWHBF

Hand, Hair & Body Wash

Good Environmental Choice Australia (GECA) certified www.bunzl.com.au/kwikmasterpro

The Total Washroom Solution

the benefits. The unique environment of a washroom – namely high moisture and humidity levels, limited natural light and wet surfaces – can increase the chances of bacteria build-up. But with the right products and techniques, and having well-briefed cleaning staff, companies can streamline the maintenance of washrooms and minimise disruption to business. Another unique consideration is maintaining the ‘life span’ of a workplace washroom. Floors, toilets, and sinks are prone to deterioration and stain if dirt, mildew, mould and moisture occur. The key to washroom longevity is a consistent cleaning roster, specialised cleaning chemical use and continual staff training. >

PREMIUM PLUS

Hand Towel Featuring TAD Technology with a Unique Dimpled Pattern for Superior Absorbency www.forte.bunzl.com.au www.bunzl.com.au/pristine

“The unique environment of a washroom – namely high moisture and humidity levels, limited natural light and wet surfaces – can increase the chances of bacteria build-up.” WASHROOM BASICS Spray and Wipe Cleaner: For grease and dirt stain Key areas in workplace washrooms that need frequent removal and deodorising of general surfaces including cleaning due to being high-touch point areas for washroom metal, tiles, rubbers, plastics and painted surfaces. users include door and stall handles; sinks and counters; Disinfectant Lemon Cleaner: For sanitising and soap and towel dispensers; toilet roll holders; deodorising toilet blocks. taps; toilet bowls, seats, lids, and flush handles. Toilet and Urinal Cleaner: For removing So, it’s important that cleaning staff devote the scale, uric encrustation, toilet stains and most time and energy to these areas. A 2022 algae growth. scientific review of washroom hygiene studies Odour Neutraliser: For neutralising surfaces from 13 countries around the world concluded contaminated with organic waste and urine that hand towel dispensers should be regularly and masking unpleasant odours. Washrooms require replenished and bins covered and emptied Heavy Duty Floor Cleaner: For killing a unique attention often. Installation of UVC lights – which can bacteria, fungi and other viruses found on to hygiene. Scan here to see the full help destroy a wide range of microorganisms, washroom floors. range of Kwikmaster including bacteria, viruses, mold, and fungi – Glass and Mirror Cleaner: For finger marks, cleaning solutions. and good air ventilation can be helpful, too. water spots or other residues that appear on glass, mirror or stainless steel surfaces. CLEANING CHEMICALS APPLICATION Commercial Bleach: For disinfecting washroom Different cleaning chemicals do different jobs, surfaces such as sinks, toilets and floors. so it pays to be aware of the correct usage for each. By prioritising the upkeep of washroom facilities, Creme Cleanser: For removing inorganic and organic organisations demonstrate a commitment to the materials (such as grime and soap scum) from baths, health and happiness of their workforce, ultimately showers, sinks, tile and grout. contributing to a positive workplace culture. 

www.forte.bunzl.com.au

A D V E R T I S I N G F E AT U R E

IMPROVE YOUR CLEANING WITH SUPERIOR MICROFIBRE Rubbermaid Commercial Products has the optimal solution when it comes to microfibre cleaning.

esigned to create a cleaner and safer environment while enhancing worker productivity, the HYGEN™ Disposable Microfibre System is scientifically engineered for optimal performance. Our disposable microfibre cloths and mop pads undergo rigorous third-party testing for microbial removal, and have been proven to eliminate 99.99% of all common tested viruses with water alone.

HYGEN™ Disposable Microfibre Cloths feature: • Built-in scrubbing power • Streak-free cleaning for mirrors, glass, and stainless steel • Effectively remove dirt without smearing • Are compatible with bleach and quat

Ideal for dusting and wet cleaning, the HYGEN™ Disposable Microfibre Cloth Charging Tub effectively moistens 40 cloths simultaneously while ensuring correct saturation levels. HYGEN™ Disposable Microfibre mops are best used in high-risk or high- touch areas, or if laundering is not available. Efficient disinfection without compromise is guaranteed, eliminating quat binding concerns. To further minimise cross-contamination risks, the colour-coded system designates specific colours for different areas or tasks, enhancing hygiene protocols. Colourcoding options for designated areas play a crucial role in preventing virus spread and reducing cross-contamination, underscoring our commitment to maintaining a consistently

To visit find www.bunzl.com.rubbermaIA out more visit www.bunzl.com.au/rubbermaid To find out more

hygienic environment. Additionally, the patented zig-zag design provides added scrubbing power. The superior cleaning performance ensures new mop pads provide up to 2x more coverage. Choose HYGEN™ Disposable Microfibre System for a future where cleanliness in a priority, setting new standards in hygiene and leaving germs behind.

Discover Rubbermaid’s HYGEN™ range here.

SPOTLIGHT

Gloved Up SOMETIMES EVEN THE MOST SIMPLE SAFETY PRACTICES CAN BE OVERLOOKED – INCLUDING THE CORRECT DONNING AND DOFFING OF GLOVES.

ccording to the Clinical Excellence water followed by thorough drying. Drying is Commission, there are around an integral step to correct donning as bacteria 165,0001 Healthcare Associated transmission is more likely to occur from wet Infections (HAIs) in Australian skin than from dry. health facilities every year. Once hands are clean, it’s safe to don or ‘do put Wearing disposable gloves can on’ gloves. Gloves should be a snug fit, covering help reduce the risk of cross-contamination, the hand and wrist to reduce the risk of rolling, acting as an effective physical barrier to tearing or gloves getting caught in machinery harmful microorganisms. and causing injury. Improper donning and doffing of Taking off the gloves, or ‘doffing’, is gloves not only contributes to risks an art. Pinch the outside of one glove towards personal safety, but also at the wrist and peel the glove off. The hygiene risks by potentially introducing glove should turn inside out as it peels contaminants and creating a false off the hand to avoid the soiled side sense of security for safety across a site coming into contact with the skin. Hold Discover the full or facility. the removed gloved with the remaining range of Premier’s The correct process for donning gloved hand. In service facilities, gloves gloves and PPE solutions here. gloves starts from the handwashing should be removed after handling food stage, with at least 20 seconds dedicated or changed every two hours to avoid to a thorough wash of the palms and backs of cross contamination. Gloves should also be hands, as well as between the fingers with warm changed when moving between service areas.

www.forte.bunzl.com.au

How gloves How to to don don gloves How to don gloves Take outout a glove from itsits original box Take a glove from original box

Touch only surface of of thethe Touch only aa restricted restricted surface Touch only a restricted surface glove corresponding to to thethe wrist corresponding wrist of theglove glove corresponding to (at thethe top edge of of thethe cuff) (at top edge cuff) Take a glove original box theout wrist (atfrom theits top edge of the cuff)

now wgloves totodon dongloves gloves Take out a glove from its original box

Don the ﬁrst glove

Touch only a restricted surface of the glove corresponding to the wrist (at the top edge of the cuff)

How to don gloves How to don gloves

Take thethe second glove with Take second glove with thethe bare hand and touch only bare hand and touch only thethe restricted surface of of glove restricted surface glove corresponding to to thethe wrist corresponding wrist Don the ﬁrst glove Don the first glove TouchTouch only aonly restricted surface of theof the a restricted surface gloveglove corresponding to thetowrist corresponding the wrist (at the(attop of theofcuff) theedge top edge the cuff)

urface of the althe boxwrist box ooriginal he cuff)

ToTo avoid touching thethe skin of of thethe forearm avoid touching skin forearm with thethe gloved hand, turn thethe external with gloved hand, turn external Take the second glove with the surface of the glove to be donned on thethe surface of the glove to be donned Take the second glove with on folded fingers of of the gloved hand, thus folded fingers the gloved hand, thus bare hand and touch only the the bare hand and touch only permitting to glove the second hand permitting to glove the second Don the first Don theglove first the restricted surface glove hand restricted surface ofofglove glove corresponding to the wrist

Once gloved, hands should Once gloved, hands should notnot touch anything that is is notnot touch anything that defined by indications defined by indications and To avoid touching the skin of theand forearm conditions for glove use with the gloved hand, turn the external conditions for glove use surface of the glove to be donned on the folded fingers of the gloved hand, thus permitting to glove the second hand

Once gloved, hands should not touch anything that is not deﬁned by indications and conditions for glove use

How gloves How todonremove remove How toto gloves How to gloves remove gloves corresponding to the wrist

Take out a glove from its original box

n gloves

f the forearm th ve with the external nly only uch onned on the edove of glove hand, thus st e wrist cond hand

Don thethe ﬁrst glove Don ﬁrst glove

Touch only a restricted surface of the glove corresponding to the wrist (at the top edge of the cuff)

Don the ﬁrst glove

Take out a glove from its original box

Touch only a restricted surface of the glove corresponding to the wrist (at the top edge of the cuff)

Recyclable Cold Cups & Lids Made from Recycled Polyethylene (rPET) Don the ﬁrst glove

Cold Cups Once gloved, hands should (at the top edge of the cuff) Once hands should avoid touching the skin of To avoid touching the skin the ToTo avoid theof skin offorearm the forearm Oncegloved, gloved, hands should Once gloved, hands should nottouching touch anything that is not with the gloved hand, turn the external with the gloved turn the external not touch anything that is notis not touch anything that isnot the forearm with the gloved not touch anything that defined byhand, indications and surface of theofglove to be to donned on theon the www.bunzl.com.au/revive surface the glove donned defined by indications and and defined by indications conditions for be glove use not defined by indications hand, turn the external surface folded fingers ofthe the gloved hand, thus folded fingers of the gloved hand, thus Take second glove with To avoid touching the skin of the forearm Once gloved, hands should conditions for glove use Hold thethe removed glove in in thethe gloved hand conditions for glove use Discard the removed gloves Pinch one glove near the wrist to remove Hold removed glove gloved hand Discard the removed gloves Pinch one glove near the wrist to remove permitting to glove the second hand the bare hand touch only hand permitting to glove the second with theconditions gloved hand, turn external and forthe glove use hand of the glove toand be donned and slide the fingers of the ungloved it, it, without touching thethe skin of of theon and slide the of the ungloved hand not touch anything that is not without touching skin the the restricted surface of glove surfaceinside of the glove tofingers be donned on the defined by indications and between the glove and thethe wrist. the folded fingers of the gloved forearm, and peel away from the hand, inside between the glove and wrist. forearm, and peel away from the hand, corresponding to the wrist folded fingers of the gloved hand, thus the removed glove Discard the removed gloves Pinch one glove near the wrist to remove conditions for glove use in the gloved hand Remove second glove by rolling it down thethe Hold thus allowing the glove to to turn inside outout second glove byhand rolling it down thus allowing the glove turn inside permitting to glove the second hand, thus permitting to glove and slide the fingers of the ungloved hand it,Remove without touching the skin of the Take the second glove with To avoid touching the skin of the forearm Once gloved, hands should hand and fold into the first glove hand and fold into the first glove the bare hand and touch only with the gloved hand, turn the external not touch anything that is not inside between the glove and the wrist. forearm, and peel away from the hand, the restricted surface of glove surface of the glove to be donned on the the second hand defined by indications and corresponding to the glove wrist folded fingers of the glovedthus hand, thus Remove second glove by rolling it down the Don the first allowing the conditions glove for toglove turn use inside out permitting to glove the second hand hand and foldsoap into the firstwater glove Then, with and Then,perform performhand handhygiene hygienebybyrubbing rubbingwith withananalcohol-based alcohol-basedhandrub handrubororbybywashing washing with soap and water Take out a glove from its original box

Touch only a restricted surface of the glove corresponding to the wrist

Don the ﬁrst glove

ove remove gloves wtotogloves remove gloves How to remove How to remove gloves gloves

urface of the o the wrist he cuff)

Take the second glove with To avoid touching the skin of the forearm Once gloved, hands should the bare perform hand and touch onlyhygiene by rubbing Then, hand with an alcohol-based withthat soap with the gloved hand, turn the external handrub or by notwashing touch anything is notand water the restricted surface of glove surface of the glove to be donned on the deﬁned by indications and corresponding to the wrist folded ﬁngers of the gloved hand, thus conditions for glove use permitting to glove the second hand

Pinch one glove near the wrist to remove it, without touching the skin of the forearm, and peel away from the hand, thus allowing the glove to turn inside out

How to remove gloves

Visit Visitshop.bunzl.com.au/worksafe shop.bunzl.com.au/worksafeforformore moreinformation information ononhow and safe. howyou youcan cankeep keepyour yourfacility facilityhealthy healthy and safe. Visit shop.bunzl.com.au/worksafe for more information

Hold the removed glove in the gloved hand and slide the ﬁngers of the ungloved hand inside between the glove and the wrist. Remove second glove by rolling it down the hand and fold into the ﬁrst glove

Discard the removed gloves

on how you can keep your facility healthy and safe. MKT-235 MKT-235

in the gloved hand Discard the removed gloves Then, perform hand bythe rubbing with anhand alcohol-based handrub or by washing with andgloves water gloves removed glove inhygiene theingloved hand Discard the removed Hold the removed glove gloved to remove the forearm he ungloved hand Hold the Discard thesoap removed wrist to remove Once gloved, hands should and slide the fingers of the ungloved hand hand he external andone slide thenear fingers ungloved neve of theofthe and skin thewrist. not touch anything thatof isthe not Hold the removed glove in the gloved hand Pinch glove the wrist to remove nned onitthe between the glove and the wrist. inside between the glove and the wrist. hand, ythe rolling down the inside rom the hand, defined by indications and and slide theremoved fingers of theglove ungloved it, without touching skin ofthe the the in hand Pinch one glove near hand, thus Remove second glove bythe rolling it down the the Hold Remove second glove by rolling it down inside out he first glove turn inside out conditions foraway glove use inside between the glove and the wrist. forearm, and peel from the hand, cond hand hand and first glove hand andinto foldthe into theVisit first glove the gloved hand slide wrist to fold remove without shop.bunzl.com.au/worksafe for more information Remove second glove byand rolling it down the thus allowing the glove toit,turn inside out

ove gloves

MKT-235

Discard the removed gloves

on how you can keep your facilityhand healthy andfold safe.into the ﬁrst glove and

the fingers of the ungloved touching thesoap skinand of the based handrub or by washing with water hygiene by rubbing withwith an alcohol-based handrub or byorwashing withwith soap and and water hand hygiene by rubbing an alcohol-based handrub by washing soap hand inside between the water forearm, and peel away from MKT-235

Then, perform hand hygiene by rubbing with an alcohol-based handrub or by washing with soap and water glove and the wrist. Remove

the hand, thus allowing the glove to turn inside out

second glove by rolling it Pinch one glove near the wrist to remove down the hand and foldofinto it, without touching the skin the forearm, the and peel from the hand, firstaway glove thus allowing the glove to turn inside out

Discard the removed gloves

u/worksafe for more information VisitVisit shop.bunzl.com.au/worksafe for more information shop.bunzl.com.au/worksafe forshop.bunzl.com.au/worksafe more information Visit for more information ur facility healthy and safe. Then, performhand on how youyou cancan keepkeep youryour facility healthy andyou safe. on how facility healthy and safe. Then, perform hygiene by rubbing with an alcohol-based handrub or by washing with soap and water on how can keep yourhand facility healthy and safe.

n the gloved hand he ungloved hand ve and the wrist. rolling it down the he ﬁrst glove

MKT-235

Discard removed gloves Discard thetheremoved gloves

hygiene by rubbing with an alcoholbased handrub or by washing with soap and water

If gloves come to contact with items such as based handrub or by washing with soap and in water

phones or are used to scratch, they should be changed immediately. The correct donning and doffing of gloves is /worksafe for more a information crucial aspect of infection prevention, and ur facility healthy and safe. ensuring staff are trained on best practice is an easy way to ensure safety in your facility. 

MKT-235 MKT-235

Visit shop.bunzl.com.au/worksafe for more information on how you can keep your facility healthy and safe. MKT-235

Clean Burning and Resealable Buffet Fuel

MKT-235

www.bunzl.com.au/katermaster www.forte.bunzl.com.au

A C UT ABOVE

Change Maker

Dixie Crawford has consulted with Bunzl on its Reconciliation Action Plan. Here she shares the lessons that inspire her to meet even the greatest challenges.

www.forte.bunzl.com.au

“It takes us beyond cultural awareness training and makes a call to action: what kind of leader do you want to be?”

meaningfully with First Nations communities.” And so, in 2018, Nganya was born. The word means firelight in Barkindji language and acts as a vivid symbol of the company’s mission to illuminate the reconciliation imperative and how businesses and leaders can meet that imperative. Nearly six years in, Nganya is a thriving business. But it wasn’t an easy start. “If you want to find out how tough you are, run your own business!,” laughs Crawford. “You cannot be afraid to fail. A mentor once told me that to succeed in running your own

PHOTOGRAPHY: DAVID HAHN

hen she was a kid, Dixie Crawford’s nickname was ‘Cyclone’. “It’s not that I was super loud,” remembers the Barkindji woman who now lives on Ngunnawal country in Canberra. “But people definitely knew when I was around. I wanted to make sure my voice was heard and that what I said had impact.” This compulsion to speak up was nurtured by the Elders she grew up around in Brewarrina and later in Broken Hill. “They taught me that there’s a big difference between just saying things and saying things that mean something.” Today Crawford is the founder of Nganya, an Aboriginal engagement and reconciliation consultancy, and still holds close those childhood lessons from her family. “I’ve worked hard to get a seat at the table and to maximise my presence. There are many who aren’t afforded the opportunity, and I don’t take that privilege lightly.” Crawford spent sixteen years working in the public health sector across mental health and wellbeing, domestic violence, and paediatric care. She has been a front-line case worker and has been involved in policy design and implementation. “My grandmother worked in education and my mum worked in health and they were both heavily involved in efforts to change those key social determinants around the lived experience of our communities,” says Crawford. “Some families have generations of lawyers or plumbers. We have generations of health and education workers.” But, despite her impressive legacy in the public sector, Crawford found herself feeling held back from meeting her potential. “As a Black woman, I see a lot of unconscious bias play out around what I’m capable of and how my career might progress. I wanted to get into more rooms with people who are in positions of power or influence and help build their capacity to engage

QUICK-FIRE Q&A

A REAL IMPACT business, you must be passionate enough about the problems you want to solve to handle the rejection that will come.” Today Nganya is laser-focused on building the capacity of leaders and organisations to engage meaningfully with Aboriginal people and communities through education, employment, and procurement. Critical to that engagement is a Reconciliation Action Plan (RAP) which provides a scalable framework for organisations to explore ways to elevate the voices of First Nations people and drive equitable outcomes. “Part of my job is to help leaders know not just what they’re doing to deliver equitable outcomes but why they are doing it.” As Crawford explains, that means looking beyond the visibility metrics that identify an organisation as a ‘good corporate citizen’, and actually doing the transformative and uncomfortable work of critical self-reflection. Discomfort will, she says, be an inevitable part of the process but it’s not something to shy away from. “We get so worried about offending people or saying ‘the wrong thing’ that we stay stuck in a safety zone – and that’s the zone of mediocrity. ” Crawford relishes working side by side with leaders who aren’t afraid to lean into difficult conversations about racism and who are motivated to demonstrate the principles of reconciliation in their daily operations. “I’m not interested in holding people’s hands or doing reconciliation for organisations. My role is to enable them to see their true potential as an agent of change and to spark their curiosity to find out more about First Nations people.” This sparking of curiosity is central to Crawford’s work. “When you roll out strategic and purposeful communication plans for your business over an extended period, you create consistent opportunities for your staff to become curious, aware, and engaged with learning more about First Nations cultures, histories, and communities. I don’t like mandatory cultural awareness training for organisations – it’s much more powerful if people come to it willingly.” It’s a dedication to showing up that has seen Crawford working on a cultural capability training program. “It takes us beyond cultural awareness training and makes a call to action: what kind of leader do you want to be? Do you want to be known for what you did or what you didn’t do?” The program will be launched in February. In the meantime, Crawford is returning to her Country to connect with family, to listen, and to stoke the fire of her passion for change so ‘nganya’ can keep lighting the way. 

Jennifer tells us about her role as Director of HR where she works with staff and stakeholders to help steer the trajectory of the business towards meaningful change. Tell us about your role at Bunzl and how it ties into the RAP framework. I am the Human Resources Director for Bunzl APAC region, and this JENNIFER TIFFIN encompasses all aspects Director of HR of people support ‘from hire to retire’. I also work in areas of Corporate Social Responsibility (CSR), Workplace Health & Safety and Community Engagement, which is how my role fits into the Bunzl RAP framework. What do you appreciate the most about your position? I love that I get to work with a team that is genuine in doing what’s right – and by that I mean what’s right for our employees, customers and the larger community. Our role is to help people be and achieve the best that they can be. Has there been anything particularly surprising about your role? The most surprising aspect is being trusted for my knowledge and experience and because of that, being allowed to drive actions that truly make a difference in the community. I’ve been able to develop our young talent programs, champion diversity and allabilities employment, as well as grow our Indigenous engagement. None of this would be possible if the company wasn’t truly genuine in wanting to make a real difference. What do you think is most important when it comes to your role? To keep an open mind, listen to what is happening around you and adjust to the needs of your stakeholders. HR practitioners traditionally have not had a good understanding of the commercial elements of running a business, so being able to understand and influence real business outcomes whilst ensuring that everything the organisation does is done in the right way is a crucial element. What are you excited to see more of in the future when it comes to your industry? I believe in the power of CSR commitments driven by a real interest in sustainable change, and not by a need to meet board commitments or public perception. Organisations now know and believe that this is the right thing to do. They are seeing the power that they have as industry leaders to make meaningful changes for the greater good, and I am so proud to be doing my part to support this.

www.forte.bunzl.com.au

Bunzl’s Reconciliation Action Plan Enabling meaningful action to advance reconciliation. We believe that through diversity we build strength. Download Bunzl’s RAP: www.bunzl.com.au/csr

Join our communities: BunzlAustraliaNewZealand BunzlAustraliaNewZealand Find out more about Bunzl’s RAP: www.bunzl.com.au/csr Artwork by Kylie Hill from KJH Artworks

BunzlANZHospitality BunzlANZ Stay in touch with the latest news, promotions & events.

Bunzl Australia & New Zealand 1/52 Fox Drive Dandenong South VIC 3175 www.bunzl.com.au