Miller

RedwoodPlywood

The siding on four side. For the looK quality and reputation, nothing else comes close

(Continued from page 29) can be met so that capability equals desire. From the mismanagement standpoint, the company has not provided a structure within which those who commit for delivery by the company to the customer can be assured that their promises will be met.

Questions on delivery costs? Send them to this magazine at 4500 Campus Dr., Suite 480, Newport Beach, Ca. 92660. Wally Lynch will answer them in fluture issues. This is your chance to take advantage of his expertise in cutting your delivery costs.

Most managers solve the problem by developing and announcing to customers and employees alike a delivery policy which sets forth what will and, in some cases, will not be done in the delivery process by the company. As such a policy would apply to "first outs," it might state"All orders received before ll:00 to yard and sales people as well as the customer. It does not exclude exceptions, just lays down a track to run on. It then forces sales people and other employees to seek approval and therefore acceptance by management for exceptions. Management has then placed itself in a position to manage by exception and "reactionitis" is replaced by leadership and direction. "First outs," as such, virtually disappear and everyone is happier.

Industry Computer Use Rises

a.m. will be delivered the same afternoon. Orders received after ll:fi) a.m. will be delivered in the a.m. of the next delivery day. " Such a policy provides for work time and guidance

Construction product companies are starting to develop computer databases for use by architects and engineers in the design of new construction projects, according to a survey released at the first annual Building Product Manufacturers' Computer Conference in New York City.

Nearly one third of building product companies surveyed plan to offer special computer programs to construction designers by 1987.

Northwest Buying Show Dates

The Western Building Material Association's 80th anniversary convention/building products showcase will be held in Portland, Or., Nov. 5-8.

Following the theme "Teaming uP for Tomorrow," the convention will be at the Red Lion Inn, Lloyd Center. The showcase will be located at the Exhibit Hall of the Memorial Coliseum.

Many retail members of the sponsoring organization have recommended a buying show for this Year because cash restrictions make it impossible to send buyers long distances to large buYing group shows, according to Charles E. Link, executive director. For this reason

Mountain States 90th Annual

"The Shape of the Future" will theme the 90th annual convention of the Mountain States Lumber and Building Material Dealers Association, Sept. 15-17 at the Sheraton Tech Center Hotel. Denver, Co.

WBMA is planning a regional type show.

A complete buyer's guide including individualized pages for each exhibitor to list products and services, specials and incentives will be mailed to potential attendees prior to the show.

Leading firms in the Pacific Northwest and Alaska as well as nationally are expected to participate. Reservations for space are already being accepted.

Management, sales, buying and merchandising personnel from lumber-building materials and home center outlets in Alaska, Idaho, Oregon and Washington will attend the convention and buying show.

products as well as price specials and incentives.

Recreational and social activities have been planned so individuals can meet their suppliers and customers in a relaxed environment, according to Jack David, MSL&BMDA president. A golf tournament will be held opening day. An evening at the Heritage Square Opera House is scheduled for Friday evening and the Lumbermen's Ball for agrand finale on Saturday.

Ready for Ghristmas?

Christmas is just around the corner for retailers who will be receiving Christmas merchandise in the weeks ahead.

Special Christmas promotions should be planned shortly with responsibilities assigned to various staff members.

Johnny Walker, Sid Voorhees, Richard Reid and Ernie Upham, all lumber dealers, will speak on marketing trends that will mean success in 1984 and beyond. Trade show exhibitors will offer technical knowledge on new and traditional

One firm taking advantage of Preplanning is Ganahl Lumber Co., Anaheim, Ca. They have alreadY scheduled their annual Christmas Gift Faire for Dec. l0 and I I with the word out to their woodworking customers to start making items for this unusual wood crafts event.