Information for BNU services
Saturday 20 December 2025 -
Monday 5 January 2026
BNU & SU SCHEDULE OF SERVICES: December 2025/ January 2026
All services run as usual until the end of Friday 19 December and restart on Monday 5 January.
Wycombe Gateway
Reception
High Wycombe Library
Uxbridge Library & Café
Online chat will be available 24/7 to assist with basic reference enquiries, provide guidance on searching online resources via buckinghamshire.libguides. com/homepage , and support the use of self-service tools. For library account enquiries or resource login issues, please email library@bnu.ac.uk these will be dealt with from 5 January 2026. Free sachets of soup, hot chocolate, tea & coffee in reception. Students are reminded that hot water is available from water fountains. Café closed on all days
Open 24/7 to students (unstaffed)
Online chat 24/7 for basic reference enquiries and help using online library resources: buckinghamshire.libguides.com Emails to library@bnu.ac.uk library account enquiries or resource login issues will be dealt with from 5 January 2026.
The Kitchen, High Wycombe Campus
Gateway Gym
Between 13/12/25 and 4/1/26 inclusive, Gateway Gym will be FREE OF CHARGE for all students. Inductions must be booked at Gateway Gym. Group exercise sessions will stop on 23/12/25 and resume on 3/1/2
DTS Service Desk BNU Self Service Portal and emails sent to IT@bnu.ac.uk will be monitored twice daily, morning and afternoon. (Remote) support only.
Compliance
Academic Registry
during the holiday period
Closed during the holiday period - reopens on 5 January
during the holiday period BNU Self Service Portal and emails sent to IT@bnu.ac.uk will be monitored twice daily, morning and afternoon. (Remote) support only. Closed during the holiday period
BNU SSP and emails sent to IT@bnu.ac.uk will be monitored twice daily, morning and afternoon. 1st line (remote) support only.
University staff will be available by phone for any compliance emergencies escalated by the Student Hub, such as a student being stopped at the UK border. The full team will be onsite from 5 January to commence enrolment.
Academic Registry will be closed from Saturday 20 December to Sunday 4 January inc. Auto replies will be set up for all team email accounts, directing enquiries to relevant web pages and, where required, the Student Hub. The enrolment inbox will be checked periodically to ensure that any urgent emails for new starters are responded to during the university holiday period.
Email registryservices@bnu.ac.uk
Students’ Union Emails to union@bnu.ac.uk will be monitored twice daily, morning and afternoon
SU Lounge
Uxbridge to High Wycombe Shuttle Bus
High Wycombe, Uxbridge & Aylesbury Campus
Security-on-call 24/7
Email: security@bnu.ac.uk
Call: 01494 605 070
Campus
24/7 Call: 01865 759 630 01865 759 600
Reopens on 12 January
The Shuttle Bus will run until Friday, 19 December, and will resume service on 5 January 2025. It will not operate during the holiday break