Our Vision
To drive innovation that creates meaningful experiences for our customers, fueling growth across our markets through one vision, one culture, and one team.
CEO’s Message
Growth in our markets begin and ends with you.
Our greatest strength lies in our People, and I am fully committed to supporting and caring for each one of them. Today, I am incredibly proud to celebrate twenty-eight colleagues across the organization who are either being promoted or moving from temporary to full-time permanent team members. This is a major milestone for us, and it’s just the beginning. There will be more opportunities in the future. Thank you all for your hard work and ongoing support.
Sameer Bhatti
People Message
It’s a privilege to be part of this vibrant organization, and I look forward to working alongside each of you as we continue to build a strong, supportive, and engaging workplace. Today is not only a celebration of our expanding services but also of our team’s growth and progress. We’re recognizing confirmations, reclassifications, and new appointments—an important milestone in the careers of 35 of our colleagues. These accomplishments highlight our commitment to recognizing talent, fostering development, and ensuring our structure empowers both our people and our business objectives.
We're highlighting our recently confirmed and newly promoted team members.
Patrice Thompson Director
We're highlighting our recently confirmed, promoted and newly appointed team members.
Patrice
Thompson
Director - People
I am honoured to assume the role as Director of People. I consider this a significant opportunity to advance the growth and development of our team, promote a positive and inclusive workplace culture, and contribute meaningfully to the organization’s strategic objectives. I look forward to engaging collaboratively with all colleagues, gaining insight into their needs, and implementing initiatives that foster an environment conducive to the success and well-being of every individual.
I enjoy reading, blogging and exploring new places.
My favourite quote: "Doing your best means never stop trying."
My favourite song: Empire State of Mind by Jay Z & Alicia Keys
My favourite LLA philosophy statement: We are considerate of others and encourage their opinions.
Alex
Campbell Associate – Fiber Technician, OSP Grand Bahama
I am enthusiastic about the future opportunities that come with my new role as a Fiber Technical Associate in Grand Bahama. Having been with the company for nine years — primarily within the technical department — I look forward to applying my experience and continuing to contribute to our success in this new capacity.
My favourite quote: "To make sure your ambitions come true, you have to take risk.”
My favourite song: Faith by 450
My favourite LLA philosophy statement:
Our work has purpose and what we do makes a difference.
Donette
Dawkins
Associate – Customer Care, B2B
This milestone reflects the company’s recognition of dedication, hard work, and its commitment to employee development. I’m excited to continue supporting our business clients with their service needs, collaborating across teams, and contributing to our shared success. Outside of work, I enjoy combining creativity and hospitality to deliver unique culinary experiences through Italian ice and mobile charcuterie catering. It’s a passion that allows me to connect with people and bring joy through food.
My favourite quote: "It always seems impossible until it’s done.”
– Nelson Mandela
My favourite song: Rise Up by Andra Day
My favourite LLA philosophy statement:
We’re accountable determined and unafraid to take risks.
Casandra
Edwards
Associate – People
I'm really enjoying my current role — it aligns well with my career goals and personal interests. Being part of the People Team has contributed significantly to my growth and continues to guide me in the right direction. I'm excited to keep learning and to find new ways to make a meaningful impact.
In my new position, I’m responsible for payroll administration, supporting the coordination of employee benefits, and assisting with business partnering for our Associates. It’s a rewarding blend of behind-the-scenes operations and people-centered support, which keeps the work both engaging and purposeful.
My personal interests include fitness, public speaking with Toastmasters, reading, and exploring diverse culinary experiences.
My favourite scripture: 2 Timothy 1:7 – “For God gave us a spirit not of fear but of power and love and self-control”
My favourite song: How Will I Know by Whitney Houston
My favourite LLA philosophy statement:
Our work has purpose and what we do makes a difference.
Junie
Edwards
Associate – Customer Care, B2B
I’m excited and proud to continue in my role as an Associate in B2B Customer Support. Over the past three years with the company, I’ve had the opportunity to grow both professionally and personally while delivering consistent support to our valued clients.
I enjoy listening to music, singing, traveling, and exploring different cuisines—experiences that keep me inspired and energized.
My favourite quote: “Embrace failure, it’s a stepping stone to success.”
My favourite song: Be Still and Know by Cece Winans
My favourite LLA philosophy statement: If we don’t have a customer’s trust, we don’t have a customer.
Kirkwood
Ferguson
Associate – B2B Service Management & Technical Support
I am grateful and excited for the opportunity to contribute to the company in my current role. Having been with the organization for three years, I previously served as a technician in the Service Delivery Department, where I was responsible for managing all aspects of the Bahamas Government account.
My personal interests include sports, musical instruments, and car audio installation.
My favourite quote: “Be thankful for what you have and be fearless for what you want.”
My favourite song: Patience by Nas & Damian Marley
My favourite LLA philosophy statement: Passion in what we do, makes work seem easy.
Carlo
Flerigien
Technical Associate – Leadership & Governance, Grand Bahama
With 7 years of experience in the telecommunications and networking industry, I have developed strong expertise in networking, MPLS, and systems installation. I began my career as a fiber installer during my first year at BTC in Grand Bahama, where I gained valuable hands-on experience with fiber optic technologies and network infrastructure.
In addition to my technical skills, I am passionate about building and working on various handyman projects in my spare time.
My favourite quote:
“Anytime you’re afraid to try something new just remember, amateurs built the ark, professionals built the Titanic”
My favourite song: Take Me Back to LA by The Weeknd
My favourite LLA philosophy statement: Technology excites us, enables us and drives us.
Breet
Johnson
Associate - Customer Care B2B, Eleuthera
I’m excited and ready! I am about my new role! I’ve been privileged to be with the company for the last 3 years, in the technical arm of the organization. I’m responsible for Outside Plant maintenance, which includes our mobile towers, all cables (fiber and copper), our infrastructure and power.
In my free time, I like fishing and playing basketball because they keep me active and help me unwind.
My favourite quote: “Work hard and never make excuses”
My favourite song: Perserve by Phil Stubbs
My favourite LLA philosophy statement:
We own it. At every level, in every position, we’re responsible.
Vanessa
Johnson
Technical Associate – B2B Service
Management & Technical Support
I feel totally awesome about my new role as an Associate for B2B Customer Support. I’ve been with the company for three years now, and I’ve previously served as a Residential Dispatcher in Retail. I enjoy reading and traveling.
My favourite scripture: Psalms 46:5 “God is within her; she shall not fail”
My favourite song: Little Things by Ella Mai
My favourite LLA philosophy statement: Our work has purpose and what we do makes a difference.
Archeleus
Lewis
Technical Associate – Leadership & Governance, Long Island
I’m excited to continue serving as an Associate in the technical field here in Long Island. I’ve been with the company for three years and currently handle installations, repairs, and network maintenance across the island. In my spare time, I enjoy reading and working with my hands to fix things.
My favourite quote: “The only thing limiting you in life is your own mind.”
My favourite LLA philosophy statement: We own it. At every level, in every position, we’re responsible.
Latoya
Riley-McPhee
Technical Associate – Customer Care, B2B
I’m so happy about my new role in the B2B Customer care Team. I’m learning more about the business and becoming more familiar with the day-to-day operations. I’ve been a part time colleague for 4 years.
I enjoy listening to music, traveling and exercising.
My favourite quote: “Success is not final; failure is not fatal.”
My favourite song: The Storm by Kirk Franklin
My favourite LLA philosophy statement: Kindness isn’t an option or an option. It just is.
Patrick
Rolle Associate – Fiber Technician, Outside Plant, Grand Bahama
I have been with the company for seven years and recently transitioned to a permanent role as of one month ago. Throughout my tenure, I have specialized in both Underground and Aerial Contractor Outside Plant work. My responsibilities include repairing and maintaining all Fiber-to-the-Home (FTTH) infrastructure.
I enjoy staying active at the gym, engaging in video games, and playing the piano.
My favourite quote: "Learn as if you will live forever, live like you will die tomorrow" -Mahatma Ghandi
My favourite song: War by Bob Marley
My favourite LLA philosophy statement: Passion in all we do makes hard work seem easy.
Nathan
Sweeting
Technical Associate – Leadership & Governance, Eleuthera
I have been with the company for three years and am both excited and grateful for this new opportunity. My primary responsibility involves reporting technical issues, providing solutions, and offering feedback and suggestions to improve our processes.
I enjoy playing musical instruments and dominoes.
My favourite quote:
"If the plan doesn't work, change the plan never the goal.”
My favourite song: Never would have made it by Marvin Sapp
My favourite LLA philosophy statement:
Our work has purpose and what we do makes a difference.
Mikea
Zonicle
Associate - People
I am thoroughly enjoying my role so far. It is both exciting and rewarding, offering numerous opportunities to make a meaningful impact. Additionally, I have the privilege of collaborating with talented and inspiring colleagues. My responsibilities encompass crating culture, engagement, staff onboarding, contractor business partnering, as well as CFAL pension enrolment.
While hobbies are often associated with activity, I genuinely enjoy rest and relaxation, especially sleeping. When I’m awake, I love traveling, binge watching Netflix series, unwinding with wine and popcorn on Friday nights, and catching up with my best friend to discuss the latest celebrity news.
My favourite quote: “I will not lose my heart to save my face.”
My favourite song: Tipsy/Bar by Shaboozey
My favourite LLA philosophy statement: We do it best and we do it with spirit.
Terez
Albury
Sr. Associate - Finance
I joined the BTC family in February 2017, which gave me over eight years of experience with the company. I have previously served in the Credit and Collections as well as the Treasury Management within the Finance Department. In my new role, I will perform daily bank reconciliations, prepare and input journal entries for transfers and bank charges, and assist with audits and financial reporting to ensure accuracy and compliance. I am excited about this new chapter in my career, as it allows me to further develop my skills, take on greater responsibility, and make a stronger impact within the Finance Department.
Beyond my professional life, I enjoy swimming and maintaining an active lifestyle through regular fitness routines. I am also deeply involved in my church community, taking part in outreach programs and fellowship activities.
My favourite quote:
“If I can help somebody along life’s way, then my living shall not be in vain” - Alma Bazel Androzzo
My favourite LLA philosophy statement:
Our work has purpose, and what we do makes a difference.
Ashley
Clarke
Sr. Associate – Postpaid, B2C
I joined the BTC team thirteen years ago and have since built my career within the Customer Service Department. I am passionate about my new role, which aligns with my personal and professional values—particularly the importance of delivering exceptional customer service. I am dedicated to reducing customer churn and retaining our valued subscribers by ensuring timely and effective resolution of issues. In addition to customer support, I will be responsible for data collection and the preparation of comprehensive reports to support decision-making and improve service delivery.
I enjoy baking—it’s a creative outlet that brings me joy and balance.
My favourite quote: "Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you."
— Jeffrey Gitomer
My favourite song: Great Is Your Mercy by Donnie McClurkin
My favourite LLA philosophy statement: We’re considerate of others and encourage their opinions.
Andrea
Griffin
Sr. Associate – Prepaid, B2C
I am thrilled to continue advancing my leadership journey. I began my career in the Contact Center within Customer Service fourteen years ago and have since transitioned into B2C Postpaid Product Development. In my current role, I collaborate closely with technical teams to support the implementation of gross add-driven projects and promotions. I also monitor and update daily KPI performance, and lead information-sharing sessions with internal teams to enhance awareness of prepaid promotions and strategic initiatives.
My favourite quote: "My mission in life is not merely to survive, but to thrive, and to do so with some passion, compassion, humour and some style."
- Maya Angelou
My favourite song: I Am Woman by Emmy Meli
My favourite LLA philosophy statement: Our work has purpose, and what we do makes a difference.
Brittany
Johnson
Sr. Associate – Go-To-Market
I’ve been a part of the BTC family since November 2011, and I feel both motivated and grateful for the opportunity to lead and contribute in a larger capacity. In my new role, I will be managing projects from initiation to completion, ensuring that all tasks are completed within the defined scope, budget, and timelines.
In my spare time I enjoy reading, traveling, and spending quality time with my boys.
My favourite quote: “It can’t rain forever.”
My favourite LLA philosophy statement: Growth in our markets begins and ends with you.
Waverly
Moore
Sr. Technical Associate - Engineering
I have been employed with BTC since 2017 in the Marketing Department, and I am deeply honored by the trust and confidence the leadership team has placed in me. This opportunity is both exciting and humbling, and I am committed to contributing meaningfully to the continued success of our team and organization. In my new role, I will manage all aspects of the FTTH buildout, including design and construction, as well as assist with addressing fiber network outages.
My hobbies are reading and playing golf.
My favourite quote: "Delayed is not denied and It's not how you start, but how you finish."
My favourite song: Full Blown by Good Spirits
My favourite LLA philosophy statement: Growth in our markets begins and ends with you.
Rochelle
Morrison
Sr. Associate – B2C Sales
I have been a proud member of the BTC family for six years, during which I have worked as a Compliance and Training Associate. I am very excited to take on my new role, where I will provide leadership and support to drive sales growth while supervising the D2D, Tele-Sales, Digital, and Pop-up teams. I am grateful for this opportunity and truly enjoy working alongside our amazing management and support teams.
My hobbies include reading, writing, working out, and connecting with friends.
My favourite scripture: Proverbs 3: 5 - 6 "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways submit to him, and he will make your paths straight."
My favourite LLA philosophy statement: Our work has purpose, and what we do makes a difference.
Jenise
Toote
Sr. Associate – Fixed Product, B2C
I am honoured and driven to support my team and contribute to the continued growth and success of the company. Previously, I served as a Small and Medium Business Account Sales Executive. In my current role, I am responsible for product testing, customer segmentation, and training initiatives.
I love spending time with myself, cooking, travelling, and family time.
My favourite quote: “Integrity is doing the right thing, even when no one is watching.” - C. S. Lewis
My favourite song: Seasons by Donald Lawerence
My favourite LLA philosophy statement: If we don’t have a customer trust’s, we don’t have a customer.
Clifton
Wilchcombe Sr.
Customer Service Rep - B2C Sales, Grand Bahama
As a native of Grand Bahama, I am enthusiastic about the opportunity to contribute to this team. With twenty-nine years of experience as an associate, including extensive work as a Customer Service Representative, I am confident in my ability to add value and support our goals.
My hobbies include reading and fishing.
My favourite quote: "Ask not what your country can do for you, but what can you do for your country."
My favourite song: I believe I can fly by R. Kelly
My favourite LLA philosophy statement: Our work has purpose and what we do makes a difference.
Stephan
Cartwright
Manager – Mobile Recharge, B2C
Having accumulated thirteen years of comprehensive experience across various functions within the company, including Marketing, Residential, and Tele-Sales, I am honoured to undertake this new role. I have been provided with all requisite resources and tools to ensure the successful execution of my responsibilities. In this capacity, I will be accountable for achieving monthly revenue targets across Distributors and Sales Channels. Furthermore, I will lead a team of account managers in the identification and development of niche markets to advance our recharge business, while cultivating strategic partnerships with diaspora communities through targeted initiatives.
I love working out at the gym, spending quality time with family and reading.
My favourite quote: "The journey of a thousand miles, begins with the first step"
My favourite song: Lord Do It For Me by Zacardi Cortez
My favourite LLA philosophy statement: We’re accountable, determined and unafraid to take risks.
Arnette
Farrington
Manager – People Business Partner
I have been a proud member of the BTC family for twenty years, and I am genuinely enthusiastic about the opportunity to assume the role of People Business Partner, Manager. This position presents a valuable chance to engage more strategically and actively shape the people agenda to drive meaningful business outcomes.
In this role, I will collaborate closely with leadership to align people strategies with organizational goals. My key responsibilities will include supporting performance and talent management, providing guidance on employee relations, fostering engagement, leading change initiatives, and leveraging data-driven insights to inform decision-making.
Travelling and fine dining makes me happy in my spare time.
My favourite quote: ''The only way to do great work is to love what you do."
- Steve Jobs.
My favourite song: Peace Be Still by Kelontae Garvin
My favourite LLA philosophy statement: Our work has purpose, and what we do makes a difference.
Charles
Gibson Manager – B2B Service Management & Technical Support
With over 24 years of dedicated service to the company, I am honoured to assume the opportunity to lead, spearhead transformative initiatives, and provide steadfast support to our customer- centric team. I will hold responsibility for overseeing the management and coordination with the technical team pertaining to installation and troubleshooting for all business customers.
In my spare time, I love listening to music and reading.
My favourite quote:
“There is no such thing as can’t.”
My favourite LLA philosophy statement:
We own it. At every level, in every position, we’re responsible.
Carol
Knowles
Manager – Customer Care, Contact Center
Can I tell you how excited I am about my new role! I have had the privilege of serving with the company for the past 12 years within the Customer Experience Department. In my new role, I will be responsible for overseeing the Contact Center and Query Management functions, with a focus on driving high team performance and enhancing customer satisfaction.
I love to watch suspense movies.
My favourite scripture: Philippians 4:8 – “My Jesus, I love thee”
My favourite LLA philosophy statement:
When we collaborate, we all win, especially our customers.
Alisa
Tinker-Williams
Manager – Direct Sales, B2C
I am excited and grateful for this opportunity. Having been with the company for thirteen years, this role represents a significant step forward in my career. I look forward to leading the team and contributing to the company’s continued growth. My responsibilities include developing sales plans and strategies to meet company objectives, as well as motivating and coaching sales representatives to drive performance.
I enjoy traveling and exercising in my spare time.
My favourite quote: “Your life does not get better by chance; it gets better by change."
– Jim Rohn
My favourite song: I Believe by Fantasia
My favourite LLA philosophy statement: If we don't have a customer’s trust then we don't have a customer.
Shannon
Albury
Sr. Manager – Outside Plant Maintenance & Construction
I have been a dedicated member of the BTC team for the past 34 years, and I am honoured and excited to assume the role of Senior Manager of OSP Engineering and Construction — the first woman at BTC to hold this position. This milestone fuels my determination to lead with purpose and resilience.
In my role as Senior Manager of OSP Engineering and Construction, I am responsible for the comprehensive planning and execution of outside plant projects, encompassing design, permitting, construction, and activation. My priority is to develop reliable infrastructure that aligns with our business objectives while upholding the highest standards of quality, safety, and performance.
My favourite scripture: Matthew 19:26 – “With God all things are possible.”
My favourite LLA philosophy statement: Passion in all we do, makes hard work seem easy.
Lorraine
Gay
Sr. Manager – Sales & Fulfillment
I’ve been employed for over 30 years, and I’m truly looking forward to accomplishing great things in this role and making a meaningful impact. In my new position, I will be responsible for CNI/Provisioning, Dispatch Fiber New Installations, and Sales Back Office Support.
In my spare time I enjoy cooking, reading and travelling.
My favourite quote: "You must be the change you wish to see in the world" - Mahatma Ghandhi
My favourite song: I look to you by Whitney Houston
My favourite LLA philosophy statement: Our work has purpose, and what we do makes a difference.
Dania
Holder
Sr. Manager – Legal & Government Affairs (Litigation & Compliance)
I started with the company in January 2019, previously serving as Manager, Legal and Regulatory and Interconnection. I feel humbled and grateful to be considered for this new opportunity, and I am truly excited about the journey ahead. My key responsibilities include overseeing litigation and ensuring regulatory compliance.
My favourite scripture: Jeremiah 29:11 "For I know the plans I have for you... plans for hope and a future."
My favourite LLA philosophy statement: When we collaborate, we all win.
Marlene
Johnson
Sr. Manager – Compliance & Internal Audit
I am excited to join the BTC family in this role, which aligns closely with my passion and expertise. The role of an internal auditor is both broad and multifaceted, providing a unique opportunity to add value across all areas of the organization.
I love to binge watch Hallmark movies.
My favourite scripture: Philippians 4:13 - "I can do all things through Christ who strengthens me."
My favourite song: Believe For It by CeCe Winans
My favourite LLA philosophy statement: We are personable in all interactions. Life is just better that way.
Antonia
Rolle
Sr. Manager – Legal & Government Affairs
(Commercial & Governance)
I am excited to join the Legal Team and become part of BTC, the premier telecommunications company within the Commonwealth of The Bahamas. Outside of work, I enjoy baking, spending quality time with my sons, nephews, watching Netflix, and reading.
My favourite quote: "Do not go where the path may lead, instead go where there is no path and leave a trail."
My favourite song: Holy Forever by Cece Winans
My favourite LLA philosophy statement: Our work has purpose, and what we do makes a difference.
Mustapha
Strachan
Sr. Manager – Properties, Facilities & Fleet
I am enthusiastic about the opportunity to contribute to BTC’s operational excellence and drive improved efficiencies. With twenty years of dedicated service to the organization, I am responsible for ensuring effective maintenance, safety, and regulatory compliance of company properties, managing facilities to support business functions, and overseeing BTC Fleet operations.
Throughout my tenure, I have gained diverse experience by serving in multiple departments, including Billing Support, IT, Process Improvement, Education & Training, Payroll & Compensation, and as a Business Partner.
My favourite quote: “Change is inevitable. Growth is optional.”
— John Maxwell
My favourite song: The Sound of Silence by Disturbed
My favourite LLA philosophy statement:
Our diversity defines us. Our commonalities connect us.
Tamica
Colebrook
Executive Sr. Manager – People
I joined the organization for two years and previously served as Manager, Legal and Government Affairs. I’m excited about my new role as I get to make a visible and sometimes immediate impact on the lives of the people I serve. I will be responsible for Industrial Relations, Employee Benefits, Health and Safety and Employee Engagement.
My favourite quote:
"Don't let perfection stand in the way of progress.”
My favourite song:
Counting my blessings by Seph Schlueter
My favourite LLA philosophy statement:
We own it. At every level, in every position, we’re responsible.
Dorenda
Davis
Executive Sr. Manager – Service Delivery
I am enthusiastic about my new role and the opportunity it presents. Throughout my professional journey, I have been deeply committed to empowering those I serve by providing them with the tools and resources necessary to excel. This position allows me to continue fulfilling that commitment.
I am privileged to collaborate with a dedicated team of professionals whose daily efforts and interactions with our customers are fundamental to BTC’s success. I am proud of the services our company delivers, and my department plays a critical role in ensuring that these services consistently provide meaningful value.
I enjoy reading, and dancing with my husband.
My favourite quote:
“Our deepest fear is not that we are inadequate, our deepest fear is that we are powerful beyond measure.”
-
Marianne Williamson
My favourite song: The Prayer by Donnie McClurkin
My favourite LLA philosophy statement: Kindness isn’t an option or an opinion.
Growth in our markets begins and ends with you.
