CARDINAL SUCCESS QUARTERLY
Student success can be defined as an institution’s ability to equitably support every student to achieve their goals as the institution partners with students to recognize their full potential.
Our mission at Ball State reflects this definition as we seek to “ENGAGE
STUDENTS IN EDUCATIONAL, RESEARCH, AND CREATIVE ENDEAVORS THAT EMPOWER OUR GRADUATES TO HAVE FULFILLING CAREERS AND MEANINGFUL LIVES ENRICHED BY LIFELONG LEARNING AND SERVICE.”
Faculty
DEAR COLLEAGUES:
Welcome to the latest edition of Cardinal SUCCESS Quarterly.
I am thrilled to share the latest edition of Cardinal SUCCESS Quarterly with you. In this edition, you will find updates on student success initiatives, along with data that highlights the impact of our collective efforts. Notably, we include an analysis of progress reports from the Spring 2024 semester, illustrating the positive influence of academic alerts on course grade outcomes, particularly from midterm to final grades.
Third Annual Student Success Summit
On September 17 and 18, 2024, we hosted the third annual Student Success Summit. This year’s theme, Leveraging Tools, Techniques, and Technologies for Student Success, brought together over 550 faculty, staff, and graduate students to explore new AI technologies, learn about campus resources, and engage in over 30 concurrent workshop sessions.
Our keynote speaker, Dr. Leonard Taylor, delivered an inspiring presentation titled Data to Insight, Incite to Change: Renewed Possibilities for Students’ Success. His remarks expertly combined storytelling, humor, and theory, aligning with the summit’s theme. Dr. Taylor reminded us that “it’s not just about the tools or technologies; it’s about how we thoughtfully, skillfully, and artfully engage with them. Technique involves being both skillful and artful.”
The Summit concluded with Suzanne Carbonaro’s closing remarks, which emphasized the importance of selecting technologies that are accessible and appropriate for our students. I am incredibly proud of this year’s Summit and the opportunity it provided for colleagues to gather in fellowship and shared learning across the University.
Sustaining Conversations on Student Success
As we move forward, I encourage you to stay engaged with our Cardinal SUCCESS Initiatives. Our goal is to foster ongoing university-wide discussions about equity and student success. One program we will offer this fall is a collaborative partnership with Inclusive Excellence titled Building Bridges Book Club. This book club allows us to create a brave space to explore self-awareness, inclusive excellence foundational knowledge, educational praxis, and offers us ways to develop skills in building community through story. It is the goal of the book club to provide meaningful prompts for dialogue and discussion around inclusive excellence in our own individual spaces and campus community spaces.
Our chosen book, Whistling Vivaldi: How Stereotypes Affect Us and What We Can Do, by Claude M. Steele will guide discussions on personal and social identity, stereotypes, and social inequities. It will serve as a foundation for conversations around how unchecked biases can lead to discriminatory behaviors and create barriers to student success. The book club will be co-facilitated by Mike Martinez, Associate Director for Training & Development, and Gabrielle Arvizu, OIE Graduate Assistant.
Thank you for your continued dedication to student success, and I look forward to our ongoing collaboration in these important initiatives.
Jason Rivera, Ph.D. Vice Provost for Student Success and Dean of University College
STUDENT SUCCESS: A UNIVERSITY-WIDE EFFORT
Ensuring that all students succeed will require a host of strategies, from better understanding who our students are, their strengths and challenges, to supporting faculty and staff development. At Ball State, we embrace the mindset that every student deserves an opportunity to successfully complete their degree and it is our responsibility to ensure our systems, processes, and structures make that possible. Below we highlight success strategies from the International Student Success team, First2Fly committee, and First-Year Experience.
CARDINAL LAUNCHPAD PROGRAM & BENNY BUDDIES
The International Student Success team welcomed approximately 120 new international students to campus through the Cardinal Launchpad program. Students participated in a series of welcome events designed to introduce them to the campus community and the plethora of resources available, including Bracken Library, the Writing Center, the Learning Center, the Counseling Center, the Financial Wellness team, Student Success Coaching, and the O ffice of Student Conduct.
The Cardinal Launchpad Program kicked off with a Welcome Breakfast on August 19 in the Rinker Center (SC 102) from 8am-noon, and during that time a returning student panel was featured from 10 - 11 am. All new international students were invited to stop by and meet the International Student Success team and other staff in the Rinker Center for Global Affairs. Areas interested in participating in future International Student Success programming should contact Shane Lanning, Director of International Student Success, at smlanning@bsu.edu.
Additionally, the International Student Success team is launching the Benny Buddies program this fall. International students will be paired with domestic students and encouraged to meet with them regularly throughout the semester. The Benny Buddies program will have a series of events including a Great British Baking
Show style competition. This program launched with a “speed-friending” event on September 17, 3:50-5 pm in the Multicultural Center Room 106. Students can be referred to Best Buddies by contacting Jonathan Hooker, International Student Success Coach, at jonathan.hooker@bsu.edu.
FIRST TO FLY
Founded in 2017, the First-Generation College Celebration is a national event held annually on November 8th that seeks to recognize, support, and celebrate first-generation college students. At Ball State, 35% of students identify as a fi rst-generation student and many faculty and sta ff are fi rst-gen alumni.
Ball State’s First-Generation Week, November 4 – 8, will include activities/events coordinated by First2Fly committee members and campus partners throughout the week. The week begins with the First2Fly Kick O ff Event that includes “The More You Know Letter” activity on November 4, 11 am – 2 pm at the Scramble Light. This is designed to help students identify as First Gen, build a sense of belonging, and connect them to resources. Through writing a letter, students will re fl ect on their personal and academic journey, articula te the challenges and achievements they have experienced as first-generation college students, and convey insights and advice to their past selves to foster resilience, self-awareness, and motivation. For more resources visit https://www.bsu.edu/about/administrativeo ffi ces/ dean-of-students/ fi rst-generation-college-students.
MEET YOUR MAJOR FAIR
More than 100 students will enter into the Fall Semester 2024 at Ball State as exploratory (undeclared major), and national research indicates
that 1/3 of students will change their area of study at least once while pursuing a bachelor’s degree. The annual Meet Your Major Fair was held on Tuesday, September 24 from 2- 4 pm in the Student Center. The event, hosted by University College, is designed to introduce students to academic majors and minors on campus and provides a centra l location for undergraduate students to learn from the experts on campus, through departmental representation, about the benefits and expectations of academic programs.
Although the primary intended audience is for exploratory majors, students that have already selected majors were also advised to attend to learn more about opportunities within their programs and minor options. This fall more than 40 departments representing over 100 majors participated with 200 undergraduate students attending. Most of the student participants (73%) are freshmen although the event did draw 50 upper division students. The Meet Your Major Fair was relocated to Cardinal Hall this fall to allow for more departmental participation; the number of students engaged in the fair last year demanded a larger location. Departments interested in participating in next year’s major fair or other exploratory student programming can contact Keith Norris, Assistant Director of First Year Experience at 765-2855479, ksnorris@bsu.edu.
More than 100 first-year students will enter into the Fall Semester 2024 at Ball State as exploratory (undeclared major), and NATIONAL RESEARCH INDICATES THAT 1/3 OF STUDENTS WILL CHANGE THEIR AREA OF STUDY AT LEAST ONCE WHILE PURSUING A BACHELOR’S DEGREE.
DATA FLASHLIGHT: ILLUMINATING
THE DATA THAT INFORMS
OUR WORK
Student success is defined as our ability, as a higher education institution, to equitably support every student to achieve their goals as the University partners with them to recognize their full potential. In working towards this goal, four key components of the student experience are promoted: an ethic of care, sense of belonging, high impact practices, and identity consciousness. While the collection and analysis of data does not in and of it self achieve student success goals, it can help to inform the work we do and the effectiveness of that work.
PROGRESS REPORT COURSE GRADE OUTCOMES
During Spring Semester 2024 Ball State continued the use of Navigate as one tool in a network of coordinated care to support student success. Students, faculty, staff and administrators all utilize Navigate, making the platform a vital tool with robust data that enables us to better understand student academic progress and e ffectively (and efficiently) connect students to appropriate campus resources.
OVERALL SPRING 2024 PROGRESS REPORT OUTCOMES
As reported in the previous issue of the Cardinal SUCCESS Quarterly, Spring 2024 midterm progress reports (submitted February 19–March 11) provided academic information on over 12,000 distinct undergraduate students. 5477 progress reports with both a reported midterm and final grade were submitted identifying students in need of high support (categorized as “at-risk” in the platform). Of those reports, 44.3% resulted in a positive course grade improvement from midterm to final grade and the average course grade increase when converting grades to GPA scale was .42.
Reporting midterm grades and progress reports is useful in informing students about performance in courses and an effective method for providing academic advisors, student success coaches, and other support staff with vital information to help inform the success work and intervention strategies used to support students.
COURSE GRADE CHANGE OUTCOMES (MIDTERM to FINAL) BY CAMPAIGN
In most cases when a faculty member submits an alert during the semester, a “case” is created for the assigned academic advisor. Once a case is created, student outreach is initiated and conducted systematically by email and phone. Depending on the nature of the alert and response when the student is contacted, the academic advisor may refer the students to the Learning Center for tutoring, student success coaching, counseling, Disability Services, or other campus resources. Advisors also explore a variety of other options with students, and help them understand the impact of course withdrawals, adding and dropping courses, and course repeats.
SPRING 2024 PROGRESS REPORT
COURSE GRADE OUTCOMES
ATTENDANCE VERIFICATIONMIDTERM GRADES EARLY ALERTS
32%
Positive course grade improvement from midterm to final
48% 37%
Positive course grade improvement from midterm to final
Positive course grade improvement from midterm to final
ATTENDANCE VERIFICATIONMIDTERM GRADES EARLY ALERTS
+.11 +.53 +.20
Average course grade improvement when converting grades to GPA scale
Average course grade improvement when converting grades to GPA scale
Average course grade improvement when converting grades to GPA scale
FACULTY UTILIZATION OF NAVIGATE 360 & MIDTERM GRADES
Several semesters ago, when we made the decision to adopt EAB Navigate—now known as Navigate 360—we did so with the goal of creating a coordinated care network that would bring faculty, staff, and students together in one platform. The platform was designed to strengthen communication, provide targeted student support, and enhance data collection and analysis. Since implementing Navigate, we have been closely tracking its utilization by faculty, staff, and students. Below is an overview of the usage data to date:
STUDENT USAGE
We implemented the Navigate platform on January 10, 2022, and since implementation we have continued to see increased student engagement. On September 25, 2024, we analyzed student utilization. Here is what we found:
26,968
TOTAL USER LOGINS
Unique students who first logged in or last logged in between 1/10/22 and 9/25/24
22.1%
NEW USER LOGINS
Unique students who logged in for the first time between 1/10/22 and 9/25/24
77.9%
RETURN USER LOGINS
Unique non-first-time students who last logged in between 1/10/22 and 9/25/24
26,968 unique students have logged in to the system and year over year we have seen increases in new users.
Many students use Navigate to schedule appointments with their academic advisors and other care units. From January 10, 2022, when we implemented the system, until September 25, 2024, we have had 222,997 appointments created through Navigate with 33,621 distinct students. This semester, from August 19, 2024, through September 25, 2024, we have had 14,771 appointments created with 7,116 distinct students. We expect this utilization to spike when students begin planning for Spring registration, but the data demonstrates that Ball State students have adopted the platform and are using it regularly.
OVERALL SPRING 2024 PROGRESS REPORT OUTCOMES
5477 +.42 44.3%
Progress Reports marked ‘at-risk’ with a reported midterm and final grade
Resulted in a positive course grade change from midterm to final grade
FACULTY & STAFF UTILIZATION
Average course grade improvement when converting grades to GPA scale
Faculty and staff utilization of the platform has also steadily increased. From January 10, 2022, through September 25, 2024, there have been 1,501 total faculty and staff users, with 182 of those being new users since the start of the fall semester.
While the numbers show steady engagement, the platform’s success ultimately depends on active and widespread use by our community. With that in mind, I am optimistic that sharing the positive outcomes related to faculty engagement— speci fically through midterm progress reporting—will encourage more faculty to embrace the platform.
IMPACT ON STUDENT OUTCOMES
The Midterm Grades Progress Report revealed an average grade improvement of +0.53 from midterm to final grade for students identified as at-risk through progress reports. This demonstrates that Ball State’s intervention work flow is effectively supporting students in improving their course outcomes, which has a direct impact on their ability to persist to the next academic term.
ENHANCED STUDENT SUPPORT
One of the key benefi ts of Navigate 360 is the visibility it provides into the challenges students face, as well as the touchpoints they’ve had with other offices on campus. This insight has empowered student success staff to have more meaningful, targeted
conversations with students and implement scalable interventions for at-risk students before they veer off course.
FALL 2024 PROGRESS REPORT SCHEDULE
As evidenced by the data regarding grade outcomes, progress reporting is an essential element as student success staff and faculty work collaboratively to identify students who may require additional support and early intervention for academic success. This proactive approach is crucial in efforts to improve retention rates and higher graduation rates, as well as overall student outcomes.
FALL 2024 PROGRESS REPORT SCHEDULE
UNDERGRADUATE FULL TERM
Attendance Verification
Early Alerts
Midterm Report & Grade Submission
Ad Hoc Alert Reminders
August 26 - September 1 September 3 - 15
September 23 - October 13
October 21, November 4
Attendance Verification & Early Alerts Midterm Ad Hoc Alert Reminder August 26 - September 1 September 9 - 15 September 23 UNDERGRADUATE
October 28 - November 3 November 11 - 17
FOSTERING STUDENT SUCCESS EARLY
First-Year Experience has a rich history at Ball State, taking many di ff erent forms over the years and functioning with vital partnerships between academic colleges, housing and residence life, and student a ff airs to provide the best experiences for each first-year student.
For hundreds of first-year students, heading to campus begins early through a summer bridge experience. For more than twenty years, Ball State has put on Summer Bridge Programs that provide opportunities for students to connect with peers, faculty, and sta ff while experiencing campus prior to the fi rst day of class in August. While all students are presented with the opportunity to register to participate in a summer bridge experience during Summer Orientation and through targeted marketing, each of the eight programs have unique qualities. Students participated in camping and hiking trips in July through Recreation Services Outdoor Pursuits. Additionally, approximately 600 summer bridge participants came to campus on August 11 and engaged in one of the following programs: Accelerate, CARDS (Connecting Accessible Resources with Disability Services), CLASS (Cardinal Leadership and Service Seminar), Early Start, Jump Start, or REACH Mentor Program.
The majority of the 3000+ first-year students living in the residence halls, movedin beginning August 15 and were introducted to a variety of required and optional Weeks of Welcome events and activities beginning with the week prior to the start of the semester and extending through September 28.
The goals of Weeks of Welcome include:
Cardinal Spirit–generating school spirit for BSU Athletics and Student Organizations
Campus Geography–familiarizing students with campus locations
Academic Focus/Motivation–gearing up for college academic success
Campus Culture–acclimating students to independent life, inclusive environments, and BSU culture and traditions
Campus Resources–introducing important student services which promote safety, health, and belonging
Social–students meeting students; having FUN!
Led by the O ffi ce of Student Life, nearly all areas on campus collaborated to provide students with opportunities to engage during the seven Weeks of Welcome during the Fall 2024 semester.
WHAT’S HAPPENING IN STUDENT SUCCESS?
ACADEMIC ADVISING
Beginning Fall 2024, University College’s Academic Advising unit has completed the second and final stage of its evolution to a team-based approach to academic advising. Also known as an advising cluster, this model ensures that multiple professional academic advisors are prepared to address undergraduate student needs when they arise. The model is especially effective for ensuring academic advisor caseloads are as equitable as possible with evolving program enrollments, and when academic advisor vacancies arise.
Prior to the Fall 2023 semester, University College’s academic advising organizational structure was composed of two separate units, the First Year Advising office located on the 3rd floor of North Quad that serves freshmen (29 credits or less), and a collection of major academic advisors (formerly upper-division) serving students with 30 credits or more. Major academic advisors are located across campus within their advisees’ academic units. The structural and geographic division of the advising units created the possibility of communication gaps and left room for a different advising student experience for students.
Last summer, stage one of the team-based advising model was completed when major academic advisors were grouped into smaller team clusters. Clusters are composed of 2-4 academic advisors and one senior academic advisor. All academic colleges have at least one cluster but could have multiple depending on program enrollment. Advisors within each cluster are prepared to advise all majors within their clusters, which helps maintain even advisor caseloads despite evolving program enrollments and when an advisor vacancy occurs. Clusters allow advising leadership to assign students quickly without disrupting the student advising experience.
This summer, first-year advisors were added to the team-based approach and assigned advisees primarily from one academic college and included in major advising clusters. Previously, first-year advisors advised students across all colleges and majors, making it di fficult for them to be fluent in long-term advising for all Ball State majors and minors. The new college specialization model allows first-year advisors to focus on their assigned college’s majors and provide a stronger expertise in speci fic majors as well as better long-term advice for students.
Now that the advising team structure is complete, first-year and major advisors meet regularly to discuss program details, provide updates, share resources, and ensure a common and consistent advising experience for all students. Students new to Ball State this fall were introduced to the team approach prior to orientation and often met with an advisor from their advising team. These early interactions with the advising team will help build familiarity, trust, and belonging amongst Ball State students.
COMMUTER SUCCESS PROGRAM
The Commuter Connections program at Ball State was established in 2010 with the goals to increase commuter retention, connect commuters with one another, address commuter needs, assist with transitions from high school to college, and develop relationships between commuters and a commuter ambassador. Most recently the program was part of Cardinal Central.
Beginning Fall 2024, the programming for first-year commuter students is housed under and integrated into the student success work of University College. Under
the leadership of the Director of Student Success Initatives for University College, Laura Pittman, the re-branded Commuter Success Program is designed to partner with commuters as they seek to achieve success at Ball State. Incorporating the work of our collegues in Cardinal Central, University College will provide dedicated programming, targeted support through peer mentors and certified professional student success coaches, and intentional referrals to campus resources.
In both Fall 2023 and Fall 2024, Ball State has welcomed more than 300 first-year undergraduate commuters to the university. During the Summer Orientation period, University College connected with commuters and family members through the Commuter Success presentation during Day 1. In collaboration with University Dining and Parking Services the Student Success Coaching office presented success tips, general information regarding campus resources, and upcoming events.
Students can connect with the Commuter Success Program located in North Quad 340 through the website ( https://www.bsu.edu/academics/ collegesanddepartments/universitycollege/commuter-student), Instagram (commute_bsu), email (commutersuccess@bsu.edu), or by phone (765-285-1178).
Early programming for commuters during the Weeks of Welcome included a Commuter Success Kick-O ff on University Green on August 16 that was designed to connect commuters with Student Success Coaches and encouraged them to get to know campus through a Ball State BINGO activity. Over 50 students came to campus for the kick-off event.
August 27 - 28, the Assistant Director for First-Year Experience and Student Success
Coaches engaged with commuters through the Commuter Success Welcome tables between 10 am - 2 pm in the Atrium. More than 35 commuter students learned about resources for commuters, picked up a commuter welcome kit, and heard about student success events/activities for the Fall Semester 2024.
LEARNING CENTER
The Learning Center hosted 102 tutoring sessions this summer in various courses, including accounting, chemistry, economics, math, physics, psychology, sign language, and Spanish. All tutoring took place via Zoom to accommodate students’ virtual courses. The Learning Center also presented informational sessions to students and parents during Orientation.
In May, Director Dr. Jenny Haley presented a concurrent session titled “Revolutionize Your Training and Empower Student Leaders” at the Heartland College Learning Center Association annual conference. This presentation highlighted the second annual MAC Peer Academic Success conference coordinated by Dr. Haley and her colleagues from Ohio University, Miami University, and Marietta College.
STUDENT SUCCESS COACHING
Effective Summer 2022, students that have a cumulative grade point average (GPA) after the spring term that results in academic separation (also known as disquali fication) from Ball State University and are already enrolled in summer courses are given the opportunity to maintain enrollment by “opting into” the University College Success Scholars (UCSS) program.
Opting in to summer courses and participating in UCSS assigns participants to meet in-person or virtually with a Student Success Coach. Students on academic warning (also known as probation) and enrolled in summer semester courses are
also incorporated into the UCSS program. Program participants create a summer academic success plan with the success coach during the first appointment. The individualized plan is designed to help students identify strengths, areas for improvement, achievable goals, campus resources, and a support team. Success coaches then connect with students deliberately throughout the summer to provide accountability and academic support. Students are also directed to consult with an academic advisor and enroll in no more than 9 credit hours total during the summer.
During the Summer 2024 term, 129 students were assigned to a student success coach as part of the UCSS program. Coaches conducted 180 UCSS appointments with 79 distinct students yielding a participation rate of 61%.
In addition to success coaching, 53 students (41%) also engaged in academic advising. Coaches have also continued to meet with students outside of the UCSS program and have increased summer appointment numbers by 37% since 2023 and 71% since 2022.
As the Student Success Coaching team continues to increase outreach and support to students, the staff has welcomed two new success coaches in July 2023: Olivia Romeo and Amaya LeBlanc. All of the success coaches have biographical information available through the website (www.bsu.edu/studentsuccesscoaching) and the current model allows students to schedule appointments with any success coach on staff through Navigate (myballstate.bsu.edu), by phone (765-285-1178), or by email (successcoach@bsu.edu).
CELEBRATING THE WORK OF OUR COLLEAGUES
Student Success Centers exist in all academic colleges at Ball State and serve as a distinct resource for students, helping to coordinate college-speci fi c resources, supports, and services.
COLLEGE OF FINE ARTS
During the Summer Orientation period, the College of Fine Arts revamped all sessions to have a focus on student success. New students, and their friends and family, gained clarity around the structure of the College of Fine Arts, how we partner with students, and the programs and events designed to encourage and support them in meeting their goals. Jump Start is one of those programs. Over 40 students experienced community and creativity through workshops on storytelling, zine creation, and embodiment, led by faculty, student mentors, and alumni. Additionally, students connected with art and culture organizations in Muncie at Cornerstone Center for the Arts to know of the opportunities they have within the community.
For the Weeks of Welcome, the College of Fine Arts held the inaugural Fall Arts & Music Extravaganza (FAME!) on September 12, 5-8 pm. This event at the Brown Family Amphitheatre featured each student organization within the college in an interactive tabling event. In addition, there were performances highlighting the work that our students are doing in song, dance, and art.
September 19 at 6 pm in Emens Auditrium, Susan Magsamen, a neuroscientist at Johns Hopkins, and Ivy Ross, head of design at Google, presented a lecture titled, Your Brain on Art. The lecture is based on the book that they co-authored, Your Brain on Art, which explains that creativity and art in the broadest sense is key to personal happiness and thriving communities. The free event was open to the entire campus community as well as the community at large.
Kudos: Shantanu Suman, Associate Professor of Graphic Design
Shantanu Suman, Associate Professor of Graphic Design, launched the Cubed Creatives Mentorship Program in the spring semester. This 10-week program, 29 junior and senior year Graphic Design students are paired with alumnus from across the country. They represent diverse fields within the Graphic Design industry, including Branding, UI/UX design, tech industry, advertising & marketing, non-profi t, healthcare, editorial design, packaging design, sports industry, motion graphics, and the education sector.
COLLEGE OF COMMUNICATION, INFORMATION, AND MEDIA
The College of Communication, Information, and Media (CCIM) has made signifi cant strides in developing and innovating the student success team throughout the 2023-24 academic year by hiring three new student ambassadors, an assistant director, and a graduate assistant to bolster our e ff orts. The CCIM student success and belonging website also launched to help assist with student access and retention. In the 2023-24 academic year, CCIM became the first college to launch the 411 Update Committee, comprising student success staff and CCIM academic advisors. This committee meets regularly to provide updates, address student concerns, and harness the power of collaboration to support student needs e ff ectively. At the start of Fall 2024, the CCIM SOAR mentoring program launched, a transformative initiative that will enhance the student experience through our signature living-learning center. This program will enable students in the college to connect with alumni from across the globe and peer mentors living the dream, fostering a sense of hope and optimism for the future. 56 students were accepted to participate in this enriching experience for the 202425 academic year. The CCIM SOAR curriculum (CCIM 299x, 200, 300, and 400) is designed to guide and support students from the first year to graduation. Also under development is the 2028 strategic plan for CCIM’s Student Success, AMPLIFY: Reimagining the Student Voice. This plan, which will better aid assessment and metrics around student success, retention, and belonging, is a result of the collaborative e ff orts of a diverse task force of students, faculty, and sta ff.
As part of our ongoing commitment to holistic student success, CCIM is also launching the inaugural College Student Success Taskforce. This task force, which includes representation from each academic unit, students, faculty, and sta ff, is dedicated to meeting the diverse needs of our student body and strategic goals. The inclusivity of this task force ensures that every member of our community is valued and part of the decision-making process. The task force will serve as a bridge between the strategic planning committee and the broader college community, ensuring that the approach to student success creates equitable opportunities and a sense of belonging for all students. The signature experience program will provide students with high-impact learning practices, a cohort-based first-year seminar experience, and opportunities to connect with faculty and sta ff who will support and amplify their future endeavors. Additionally, we have planned engaging events for our Weeks of Welcome, titled “Connect & Create: Your Voice, Your Story,” which will run from August 26 - 30. These events are designed to enhance the student experience and foster a sense of belonging and engagement among incoming and returning students. Furthermore, the student success center will now be sta ff ed throughout the week for students to come in and gain support in their personal and academic endeavors for the 24-25 academic year.
In preparation for the upcoming academic year, CCIM hosted a summer bridge Jump Start, a transitional program for incoming first-year freshmen. This program, which ran from August 11-13, helped students acclimate to college life by moving directly into their residence halls early, engaging with crucial college faculty, meeting other first-year students, and exploring Ball State’s campus. Participants were also introduced to various clubs, majors, organizations, and career
opportunities to help them find their “nest” and thrive.
CCIM success e ff orts have yielded positive results, with a 5.5% increase in the cumulative GPA of students who took CCIM 200 from Fall 2023 to Spring 2024. This course supports first- and second-year students by onboarding them and engaging them in meaningful opportunities for success and self-exploration, encouraging all students to strive for their best.
COLLEGE OF SCIENCES AND HUMANITIES
The College of Science and Humanities (CSH) Success Hub celebrated its first anniversary in August 2024. The success hub opened on August 21, 2023 with the focus on providing students with a place to get support, study and relax. More than 2,700 student visits were recorded during Spring Semester 2024. The success hub continues to provide one-on-one appointments and targeted programs and events aimed at improving students’ academic success and career-readiness. Throughout the 2023-2024 academic year, the CSH Success Hub hosted more than 15 events. Spring Semester 2024 programming included the Outdoor Career & Internship Event in the Foundational Sciences building, “Resume Love” resume critiques and Law School Exploration Event in the CSH Success Hub, and a panel discussion titled Measuring Risk in a Changing Climate.
Heading into the 2024-2025 academic year, nearly 50 incoming CSH majors arrived on campus on August 11 to join the third annual summer bridge CSH Jump Start program. This year’s theme is “Environments” with students participating in classes led by fi ve top CSH faculty from fi ve di fferent disciplines: criminal justice, natural resources, biology, psychology, and philosophy and religious studies. Field trips during Jump Start included visiting Ball State’s Hults Farm, Christy Woods, and the YWCA of Muncie.
The CSH Success Hub kicked off the fall semester with the annual Star Party, September 12, 5-7 pm under a big tent next to Studebaker West. The Star Party (cosponsored by CSH and Housing and Residence Life Living Learning Communities) is designed for all majors in the humanities and social sciences and showcases
opportunities within the College of Sciences and Humanities including department clubs, student organizations, immersive learning, study abroad and more. Later in the semester, two events are scheduled: the Severe Weather Symposium for college students, faculty, industry professionals and weather enthusiasts on October 19 in Pruis Hall and the Midwest Actuarial Science Conference on November 9 in the Student Center. To learn more about upcoming programs and services, visit bsu.edu/ csh/successhub.
Kudos: Dr. Melisa Stevens, Assistant Dean and Director of Student Success for the College of Sciences and Humanities
In April 2024, Dr. Melisa Stevens was promoted from CSH Director of Student Retention and Success to Assistant Dean and Director of Student Success for the College of Sciences and Humanities. In May 2024, she presented a workshop titled “Grant Writing for Student Retention and Success Initiatives” for Ball State’s University College team. In June 2024, Dr. Stevens presented at two conferences. First, she co-presented with Dr. Gayle Hartleroad (Assistant Dean, Butler University) on “Collaborations, Leadership and Culture with Faculty: Integrating Student and Academic Affairs” at the NASPA Mid-Level Administrators Conference in Indianapolis, IN. Then she presented at the NASPA Conferences on Student Success in Anaheim, CA. The presentation “Building a Student Success Center: Collaborating with Faculty and Staff to Support Student Success Inside and Outside the Classroom” was copresented with Mr. Kelley O’Neal, Executive Director of the Marilyn Kent Byrne
The
SOAR program, which consists of three courses required of all business majors, is an award-winning professional development program aimed at helping students manage the transition from high school to university life, from university life to internship position, and from university student to first year employee.
Student Success Center in the School of Education & Human Development at Texas A&M University (College Station, TX).
GRADUATE SCHOOL
Emily Karas is the new Director of Graduate Student Success in the Graduate School. She will oversee the three student success programs: Pathways, GOLD, and Graduate Student Wellness Initiative (GSWI). The Pathways Program off ers opportunities for students to connect with a mentor. With the GOLD Program, Karas will work with campus partners to develop and facilitate engaging workshops designed around professional development and academic success. The GSWI will provide programming that can bene fi t the physical, mental, & emotional health of students.
Contact the Director of Graduate Student Success in West Quad 203B through email (ekaras@bsu.edu) or by phone (765-285-4418).
MILLER COLLEGE OF BUSINESS
The O ffi ce of Student Success and Engagement (OSSE) in room WB 147 of the Miller College of Business is focused on the success of business students. The SOAR program, which consists of three courses required of all business majors, is an award-winning professional development program aimed at helping students manage the transition from high school to university life, from university life to internship position, and from university student to first year employee.
In addition, OSSE holds multiple events helping students engage with the university, including weeks of welcome, volunteer opportunities, and events ranging from line dancing to game nights. The offi ce is holding a summer bridge Jump Start program this year welcoming 30 students to campus and helping them to acclimate to campus and Muncie. The offi ce also oversees a wide variety of other student supports, including the Miller Leadership Academy, prospective student events, scholarships, and much more.
This year kicks off the second year of the House program, where business students are divided into four “houses” which have a friendly competition to earn points for
engagement with university and college activities, academic successes, self-care, and professional development. Weekly up dates on house standings are located in WB 147.
TEACHERS COLLEGE
In conjunction with The Michelle A. and James T. Ryan Family Scholarship, The Ryan Family Navigators Program serves as a hub for student support and provides comprehensive student services to all teaching majors, particularly those who are the fi rst in their family to attend college and/ or they have fi nancially challenging backgrounds. Located in TC 415, the Ryan Family Student Success Center off ers academic, career, and personal development workshops, coaching, and campus resource support.
The Teachers College Ryan Family Student Success Center hosted the following events this fall:
Teachers Get Flying - September 30 in the Student Center, open to all first-year Teachers College undergraduate majors. All departments were represented, student clubs, and student services workshops and more.
Ryan Family Student Success Center Open Houses - Ryan Nav. Rm. 415, Interactive Space 411, Study Rooms (open for tours), Conference Room
August 27, 10 am -12 pm, 2 - 4 pm
September 12, 12 - 2pm
October 10, 10 am - 12 pm
Student Success Centers exist in all academic colleges at Ball State and serve as a distinct resource for students, helping to coordinate college-specific resources, supports, and services.
STUDENT SUCCESS SUPER STARS
Student Success Super Stars are students, faculty, or staff that are leveraging Ball State’s enduring values in support of students and their success. If you wish to nominate someone for inclusion in a future issue, please complete the student success recognition nomination form here: https://bsu.qualtrics.com/jfe/form/ SV_difC1XSwVwK989M.
During the annual University College Conference held in May, University College staff and campus partners participated in a day-long program that included largeand small-group presentations and discussions, break-out sessions, and an awards luncheon. During an awards luncheon, the following individuals and/or offices were recognized for their valuable contributions to student success at Ball State University.
MENDIM AKITI
FORMER STUDENT SUCCESS COACH
Mendim Akiti served as a Student Success Coach with University College through July 2024 before leaving Ball State when he relocated out-of-state. Mendim was one of two individuals presented with a University College Identity Conscious award. His nominator said, “As a student success coach, Mendim is instinctively aware of the human experience that is outside of the white, mid-western “norm.”
As a person that has lived in another country, he is able to understand and offer a perspective that is not always understood by others. He has advocated for himself and students a variety of ways this academic year at di fferent levels of the University. Additionally Mendim continually seeks out knowledge (and training) to better support his work with students as a coach; with a particular focus on working with neurodiverse students. Among the MANY professional development opportunities he has taken advantage of (books, webinars, and trainings) are ones focused on disability justice, anti-racism, cognitive behavioral therapy, and the art of holding space. I appreciate Mendim’s willingness to examine policy and communication from a lense that is not traditional to my own life experience, and am always excited to learn from him.”
HAILEY BEARD
INTERIM ASSOCIATE DIRECTOR OF ACADEMIC ADVISING
Hailey Beard has served as an academic advisor in various areas for more than seven years. She was presented with the University College Sense of Belonging award. Hailey was nominated for this award by multiple colleagues. Her nominators stated: “Hailey’s students feel at home in her office. Students come in overwhelmed, tired, confused and leave feeling confident, safe and prepared. Hailey goes above and beyond to connect with her students and remember details so they know she was listening.”
And “Hailey makes her students feel welcomed and comfortable, I can hear the students talk to her in a way that you can tell they are comfortable. She makes sure her students have what they need without her doing it all for them. I think her office has become a safe space for a lot of her students.”
KATIE COLIP ACADEMIC ADVISOR
Katie Colip serves as an academic advisor to special populations of students including Guardian Scholars, Teen Works, and students participating in the NEST program. Katie was one of two individuals who received a University College Identity
Conscious award. Katie was nominated by multiple colleagues who said, “Katie demonstrates the qualities for this award in all aspects of her day-to-day work. Katie advocates for accessibility and underrepresented populations in internal discussions of how we can better serve students, when asked about programs and materials we offer, and by helping create resources that allow students to have better, more equitable access to the information they need to be successful. Katie helps to hold us, her coworkers, to a higher standard of inclusion. Along with helping to create programs and resources that benefi t under-represented populations, Katie has turned her office space into a welcoming area that provides basic needs and puts forward the message that “you are wanted here”. She is the voice in my head when I make resources or communicate with students of under-represented backgrounds, and I am grateful to get to learn from her by working closely with her.” And “Katie
not only welcomes all identities to their office, but understands how each piece of a student’s identity impacts their college journey. Katie goes out of their way to make a welcoming space for all.”
KEITH NORRIS ASSISTANT DIRECTOR OF FIRST YEAR EXPERIENCE
Keith Norris joined University College as the Assistant Director of First Year Experience in July 2023 and works primarily with first-year seminars, the Early Start Program, exploratory student initiatives, and first-year experience programs. Keith was recognized with the University College High Impact Practices award. Keith’s nominator said, “Keith has worked to improve and expand first-year seminars through curriculum and lesson development, creating training materials for faculty and peer mentors, and assessing the program. Keith has also engaged in conversations with campus partners also offering first-year seminars not connected with UC in an effort to build a community of best practices. Through this work an increasing number of students are participating the first-year seminar which in itself is a high-impact practice and connects students to other HIPs campus wide.”
JAIMEE BELL ACADEMIC ADVISOR
Jaimee Bell serves as an academic advisor for the School of Art. She was one of three individuals to be recognized with a University College Student Life Saver award. Jaimee was nominated by multiple colleagues. Her nominators said, “Jaimee has worked closely with a number of students in crisis in her time at BSU. The fact that students come to her when they are experiencing extreme challenges points to Jaimee’s care and concern for students. Jaimee frequently attends her advisee’s art shows and exhibitions, outside of work hours, to show her support. Her students see her as someone who cares not only about their academic plan to graduation, but about what is happening in their classes and their craft. Jaimee is diligent to support students through issues that are multifaceted. Rather than simply providing the
contact information for campus offices, Jaimee sits down with students to explain how the student can access campus resources, what questions to ask, and what they should do after connecting with services. Jaimee facilitates warm referrals so students feel empowered to reach out or follow an initial outreach created by Jaimee. Jaimee is comfortable to talk with students about the counseling center, survivor support, cardinal kitchen, and the office of disability services, and she digs into information so students feel confident in connecting with services that are new to them. When students have crises that impact their courses, Jaimee is quick to provide information about withdrawal or extended withdrawal processes. She makes resources accessible for students, and she follows up with students of concern to see how she can support them in their next steps.” And “Jaimee is super smart and knows what students need. She takes time to serve students and meet them where they are. She is an invaluable part of this team. She really cares for students and I trust her to do the right thing for students every time.”
MARSHA MCCALL ACADEMIC ADVISOR
Marsha McCall is the primary academic advisor for students majoring in Criminal Justice and Criminology. She was one of three individuals to receive a University College Student Life Saver award. Marsha was nominated by multiple colleagues who said, “Marsha is above and beyond with all students. There is a reason that students continue to seek her out whether she helped them as a prospective student, at orientation, or in the hallway. Students - and parents - know that she has the answer or will find it for them, that her door is always open, and that she is patient and will give them information straight. Students know that Marsha cares and that she will always advocate for them.” And “Marsha consistently goes above
and beyond to assist her students both academically and personally. She advocates for them to her department as well as outside it, is readily available for questions, and always has her door open to whomever may stop by.”
JAYNE ROHLFING ACADEMIC ADVISOR
Jayne Rohl fing has worked as both an academic advisor and student success coach but most recently serves as an academic advisor for majors in the College of Communication, Information, and Media. She was one of three individuals to be presented with a University College Student Life Saver award. Jayne’s nominator said, “Jayne has the biggest heart. Her natural empathy and dedication to helping students in crisis is evident in her language, conversations, and student interactions. She is quiet in her role, and doesn’t like to be in the limelight, but she deserves this award. She’s confident in her role and in her ability to help her students. She’s resourceful and not afraid to research the best options, resources, information, and referrals for her students. She’s also not afraid to pull others in to help in really tricky student situations to make sure that her students are getting everything they need. She is stellar at following up with her students, especially those in crisis. She invites comfort, honesty, and trust from her students and gains these things very easily.”
ANYA BERG ASSISTANT DIRECTOR OF ACADEMIC ADVISING
Anya Berg is an Upper Division Advising Center Coordinator, supervising academic advisors and helping students in the College of Communication, Information, and Media, the Teachers College, as well as University College (Bachelor of General Studies and Associates in General Arts degrees). Anya began working with BSU Advising in 2016, advising students in the Department of Media, later becoming a Senior Academic Advisor, and finally a Coordinator in 2022. Anya received the University College Excellence in Execution award. Anya’s nominator said, “Anya is a strong leader, mentor, and advocate for students and UC overall. As a supervisor, Anya cares about advisors’
well-being and work-life balance. She listens to the needs of her team and always follows up on questions or concerns voiced. She celebrates advisors in achieving milestones, birthdays, and positive student feedback. She facilitates opportunities for team connection through team lunches and bringing snacks to most team meetings (sharing food has a di fferent feel as opposed to a food-less meeting).
Anya is a supervisor that listens and cares. She is someone who encourages growth through sending campus professional development opportunities. As a coordinator, Anya has supported my learning and development. She created resources for common coordinator tasks such as reviewing graduation application, canceling graduation applications, and how to review completion scholarships. The step-bystep guides that she made serve as a resource for many, and she continues to update these documents as procedures and processes change. When working on a project, Anya is often the first one to bring out her laptop and start making an outline or taking notes. She is a natural leader. She is diligent to hear from everyone and bring in all opinions. Anya notices the people who do not talk, and she is meaningful to connect with them to make sure their experiences are heard. In moments when others are out of the office or overwhelmed, Anya steps up, such as canceling graduation applications for a peer when they were on bereavement and offering to review graduation applications when I was busy with a caseload. Anya’s hard work is consistently on display, and her integrity to do everything correctly, quickly, and to the best of her ability is evident.”
KAREN SPANGLER
ACADEMIC ADVISOR
Karen Spangler began as a freshman advisor in 2004. She then, moved on to advising athletes and becoming an English instructor in Ball State’s Intensive English Institute until 2016.
In 2017 she rejoined Academic Advising as Undergraduate Academic Advisor for Construction Management, Interior Design, and Landscape Architecture. During the annual University College Conference in May, Karen received the University College Professional Contributions to the Field award. Karen was nominated by multiple colleagues who said, “Karen wants the advising profession to have the respect it deserves and she wants the hard work of advisorsseen and unseen - to be appreciated and understood. She is SELFLESS about this. She
has mentored through NACADA and IAAN, led and hosted professional development workshops, and tirelessly encourages others to grow in their role. You would be hard pressed to find another individual who so actively promotes our field and encourages peers to be their best.” And, “Karen is an active member of IAAN and NACADA. She advocates for advisors at every opportunity and takes steps to become more learned about the field and to share her findings and knowledge.”
MELISA STEVENS ASSISTANT DEAN AND DIRECTOR OF STUDENT SUCCESS FOR THE COLLEGE OF SCIENCES AND HUMANITIES
Dr. Melisa Stevens joined the College of Sciences and Humanities as Director of Student Retention and Success in November 2022 and created the first success center (hub) for that college which launched in Fall 2023. Melisa was presented with a University College Friend of University College award. Her nominator said, “As the Director of Student Retention and Success for the College of Sciences and Humanities, Melisa Stevens has been a clear advocate for students in her college and a valuable partner for di fferent areas within University College. Melisa partnered with the Student Success Coaching office in the fall to provide a study space for students and coaches to connect during Finals Week. In outreach to college success directors, Melisa was the first to “sign on”. I know that Melisa works closely with the academic advisors that are located within her same area and does not hesitate to ask questions or request clarification about policy and procedures related to advising. Finally Melisa served as one of the instructors for our first year seminar courses during the Fall Semester 2023. The faculty partnerships that we have with FYS courses are critical to the success of the grant-funded seminar program.”
DISABILITY SERVICES OFFICE
The Disability Services O ffice, vital to the work for academic advisors, coaches, tutors, and other University College staff members, was honored with a University
College Friend of University College award. Their nominator said, “This office has gone above and beyond with students by teaching them how to advocate for themselves and goes over how to even send an email. They are willing to sit down and have a conversation with you on how best to support students. I know everyone in Disability Services cares about student success, which is why they put on workshops for faculty and staff and field questions.”
OFFICE OF INSTITUTIONAL RESEARCH AND DECISIONS SUPPORT
The O ffice of Institutional Research and Decisions Support received a University College Friend of University College award. Nominator said, “IRDS has been integral to all aspects of the student success work that we do at University College and Ball State University as a whole”
SEONMI LEE RETIRED ACADEMIC ADVISOR
Dr. Seonmi Lee began serving as an academic advisor to firstyear students at Ball State over 20 years ago and recently retired from Ball State University. During the annual conference, Seonmi was honored with the highest University College award: the University College Student Success Champion award. Seonmi’s nominator said, “Seonmi is a caring, kind, and masterful advisor. She celebrates students and takes extra time to get to know them. Seonmi sends birthday messages to students, which is a big undertaking in itself. Furthermore, similarly to how advisors set goals with students on UCSS, Seonmi takes time with each of her advisees to set goals with them. They write goals together, and Seonmi checks in on students in the next semester if they achieved their goals. If students did not achieve their goals, Seonmi seeks ways to support students through campus referrals and facilitating re flection. Her Navigate notes are very detailed and speci fic, making it easy for another advisor or campus partner to understand what is happening with a student. This reduces the students’ need to reshare their story or get bounced around offices. Seonmi deeply cares for students to achieve success, however they define it!”
UPCOMING DATES
OCTOBER 7 -8
OCTOBER 10
OCTOBER 28
Fall Break (No Classes)
How to Get (and Stay) Motivated Success Coaching outreach 12 - 3 pm, Scramble Light
Learning Tricks for Success Success Coaching outreach 10 am - 1 pm, Atrium
NOVEMBER 4-15
NOVEMBER 27DECEMBER 1
NOVEMBER 4-8
NOVEMBER 6
Course Withdrawal Period Ends (Full Semester Courses)
Course Registration for Spring Semester 2025
NOVEMBER 12
First Generation Week
National Stress Awareness Day Success Coaching outreach 11 am - 2 pm, Woodworth
Major Selection Success Coaching skill session 4 - 4:45 pm, Bracken Library
NOVEMBER 21
NOVEMBER 22
NOVEMBER 27-29
DECEMBER 10-13
DECEMBER 13
Thankful Thursday First-Year Experience program 11 am - 2 pm, Woodworth and Atrium
Final Exam Prep Success Coaching outreach 11 am - 2 pm, Atrium
Thanksgiving Recess (University Closed)
Final Exams
Fall Semester 2024 Ends
T he Cardinal SUCCESS Quarterly is designed to introduce our success initiatives and practices in University College as well as highlight the work of our colleagues across campus. Distributing a timely report on the work that impacts our students (and the data that informs that work) will help keep you informed on how we are executing our mission and commitment to help students map a successful journey at Ball State University and beyond.
FIND US HERE
University College provides a common gateway to the academic programs available to students attending Ball State University. Our programs and services focus on assisting students with the development of the knowledge and skills needed for success in the collegiate environment.
As a hub for student academic support, University College houses Academic Advising, the Commuter Success Program, the First-Year Experience, the Learning Center, Student Athlete Support Services, and Student Success Coaching. Each of these service areas work collaboratively to provide a menu of services for students to promote academic excellence and to enhance student retention and persistence.
UNIVERSITY COLLEGE
www.bsu.edu/universitycollege University.College@bsu.edu
765-285-4015
JASON RIVERA
Vice Provost for Student Success and Dean of University College, NQ 340A jason.rivera@bsu.edu
765-285-4015
BRIAN GORMAN
Associate Dean of University College, NQ 243D brian.gorman@bsu.edu
765-285-5478
DAVID FRYE
Director of Academic Platforms, NQ 366 dwfrye@bsu.edu
765-285-5514
JENNY HALEY
Learning Center Director, NQ 352 jhaley@bsu.edu
765-285-1008
LARA HILLENBERG
Director of Student Athlete Support Services, NQ 243E
lara.hillenberg@bsu.edu
765-285-5866
LAURA PITTMAN
Director of Student Success Initiatives, NQ 368 lpittman@bsu.edu
765-285-1185
DANI WITZIGREUTER
Executive Director of Academic Advising, NQ 336 dlwitzigreu2@bsu.edu
765-285-4123