AN INTRODUCTION TO STEWARTMANAGEMENTTRAVEL
We’re a small tight knit company with a big personality. A place where good things happen, where our people are the real difference and have the power to make great things happen. It’s not just about changing the game for our clients (although that goes without saying). It’s about changing the game for our people too. We encourage them to take on new experiences and big opportunities, ignite what makes them great, encourage them to think differently and empower them to own what they do.
Stewart Travel Management has been delivering exceptional travel management and outstanding service to businesses in all sectors, consistently, for over 40 years. We stand behind our service with highly skilled, experienced staff and Sophisticated state-of-the-art technology.
Craig Patterson Director of Corporate Travel
1 Foreword
At Stewart Travel Management we are always there to support you!
Of course we have all the latest systems, fantastic relationships with our suppliers and partners, have brilliant training programmes, and have years and years and years of experience, but empowering our people, helping them to be the best they can be, and having fun along the way, is the greatest asset we have.
We know we don’t have a monopoly on good service but it is our absolute number one objective. For all of us it’s about making your business travel experience with us the best you’ve ever had.
Every one of our team, and we are a team, are passionate about creating the best travel experience anywhere, and going that extra mile to make sure you get exactly what you want, the way you want it.
2 Contents Big Service, Small Prices Competitive Rates Duty of Care Global NetworkTravel Management Reporting Additional Services 3 4 6 7598 Online SystemsBooking
3 Stewart Travel Management is an award winning Travel Management Company providing a first class service and outstanding value to corporate clients. We currently look after an impressive list of businesses, from large PLC’s to companies with just a handful of employees. Industry sectors include legal, pharmaceutical, technology and oil & gas Stewartcompanies.TravelManagement is the corporate division of The Stewart Travel Group, a Glasgow based PLC and is a multi-disciplined travel organisation which employs over 270 staff members throughout the UK. We are part of one of the world`s leading Global travel partnerships with 130 agencies in 55 countries. We have a hands on approach and are focused on the client’s requirements. • Air, hotel, rail, ferry and car bookings • Dedicated Account Managers • Tailored self-booking tool • Dedic ated Conference & Event management team • 24-hour emergency assistance • Chauffeur service • Dedicated Groups department • VIP Booking Service • Airport lounges, transfers and parking • Visa & passport service • Tailored management reporting Big Service, Small Prices Say yes to hassle free business travel
Stewart Travel Management understands that every client is individual, however all have the same goal to save time and money. Whether its business class, economy or low cost travel you require, we guarantee to find the best cost effective route for you. We keep our clients up to date on how to maximise savings using corporate programmes offered by most major air, car hire and accommodation providers. We work closely with our travel partners and suppliers, so by analysing your travel spend we can highlight cost savings opportunities and initiate negotiations to make sure you get the best deal. Stewart Travel has invested in a Global air ticketing platform that offers the lowest airfares on over 900 + airlines across more than 51 countries. The system has the most trusted and reliable wholesaler network across the globe making it the single largest consolidator of fares worldwide. On average we are saving customers 6.69% per month against even the lowest priced tickets available in the UK. Our Global Partnerships give us bulk buying power in the travel market and the leverage required to secure preferential rates with industry suppliers. As previously mentioned we have invested in technology that gives us access to air fares which are not available to many travel agencies in the UK. In fact, as far as we are aware, we are the only agency in Scotland with access to this Allsystem.reservations are checked by our quality control team to make sure the lowest fares have been offered, we always check travel standards compliance and reservation accuracy prior to ticketing. Our reservation staff are some of the most experienced in the business. They are well versed in sourcing the best available hotel rates whether it be the negotiated corporate rates or best available on the day. How do we save you money?
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• Exclusive fares • Bulk buying power • Quality checking • Experience • Technology Competitive Rates Save time and money
5 Stewart Travel Management is a member of Uniglobe, who are one of the world’s largest and most established global networks. Global travel programmes require central control and local knowledge. Each member of the network is a corporate travel agency and is a leader in its own market. They understand the market, because that’s where they do business. They know it inside out. They also meet the high operating and service standards required for membership. For global companies requiring multi-country management information, our network can provide this through a standard reporting tool offering a single view across multiple countries. The company at a glance: • Worldwide leading franchise organisation of owner-run travel agencies • Founded in 1981 • Around 650 branches in over 80 countries • 3,500+ employees worldwide • International quality management certification according to ISO 9001:2008 • Environmental management system certification according to ISO 14001:2005 Global Travel Network Uniglobe
6 Duty of Care Traveller Tracking Elocate is a highly useful tool for clients to manage travel bookings and corporate responsibility. Fully automated & always up to date, it can instantly track every booking from creation to completion. Stewart Travel Management can quickly pinpoint / locate all travellers in a specific area and automatically contact them by email or SMS message to keep travellers and travel bookers up to date on any world events and travel emergencies. Features • Air, Car, Rail & Hotel – eLocate can track travel on all transport & accommodation types • Secure & Controllable – hosted on a secure socket layer (SSL) servers. Each user can only see the reports and data they have been authorised to view • Round the Clock Access – you will always know where your travellers are at any time of day • Corporate Policy – Let eLocate help you with your corporate policy when managing policy on multiple occupancy flights. Simple Threshold report will display all bookings that are out of policy • Stewart Travel Management can give you direct access to eLocate in order to track & contact your travellers in the event of any emergency Duty of care Benefits for Customers • Instantly Locate all members of staff • Clear overview of future travel plans organisation wide • Filter down on specific travellers, dates, destinations, airlines etc • UK Foreign and Commonwealth Office Integration • Communicate urgent messages directly to travellers by email or SMS
7 Stewart Analytix provides data management software that is powerful, fast and easy to use. As a customer you can view travel spend, measure preferred supplier usage, track travel behaviour, monitor policy adherence and improve savings. It enables you to make effective decisions about your budget plans through a comprehensive view of your past & future travel spend. • Automated Data Management • Customisable Dashboards • Comprehensive Drilldown • Data Export • Real-Time, On-Demand Access • Improved Accuracy and Data Cleansing • Dat a Consolidation from all travel booking sources
Data Valet
Management Reporting Stewart
All of your travel data is accessible and manageable through a single interface. We take the data from all your bookings, cleanse it and quality check the final result. You can be assured you will always see the best and most accurate version of your data which is accurate, meaningful and usable. Reporting Customisable dashboards are important so you can quickly and easily access the information that means the most to you, and get a snapshot of your reports in real time. A headline report or a snapshot on your dashboard can be great, but getting to grips with the details within it can be far more useful and has never been easier to do. A comprehensive drill down facility means you have much more meaningful information at your fingertips, providing you with a far deeper understanding of the headline figures.
Data Security Secure login access on a dedicated sub-domain, means you have secure access to your data on demand. Analytix
8 Stewart Travel Management offers one of the leading online corporate travel booking tools used globally and is designed to empower travel managers and travellers of medium to large sized corporate clients. A sophisticated technology platform with proven customer success. Currently, there are over 3,000 corporate clients who rely on it to streamline processes, improve supplier and contract management and achieve on-going and sustainable reductions in travel spend. User Interface Key Features • Concise and visually-appealing block style layout • Streamlined functionality for enhanced usability • Corporate branding and messaging throughout the site • Prominently displayed pricing and schedules Reduced Travel Booking Fees By delivering a positive experience for your travellers, it will positively reinforce user behaviour and increases adoption, reducing program leakage and decreasing the reliance on travel agent-assisted reservations. The result is a significant reduction in travel booking transaction fees. Research suggests that the transaction costs can be reduced by as much as 50%. Some Of The Benefits • Over 80 low cost carriers available to book • It has been shown that using an online tool can be up to 5 times faster than booking directly through supplier websites (3 clicks to book) • Mobile App available for travellers and bookers to allow even easier access at any time • All bookings can be tracked centrally • Increases policy compliance • Available in 28 Languages and available in all worldwide currencies • Easy to use – user friendly interface • Profile details automatically transmitted into each travellers booking • Book Taxi`s and Car Parking • The ability to book multiple passengers in one transaction • Fully customisable to your company, language/ currency/logos/images and company specific links • Runs from a platform used by many airlines allowing greater availability, ensuring the best fares are returned and last seat availability an advantage for lowering costs Online Booking Systems
Additional Services
Out of Hours Service Our 24 hours’ operation will provide a full service 24/7 365 days a year. With full access to all of our systems, profiles and company requirements, you can be assured the same level of service at any time of the day or night. Holiday Club Stewart Travel is an award winning travel agent offering an unrivalled choice of great value holidays to clients throughout the UK. Stewart Travel has been in business for over 40 years and have specialist departments which include –Scotland’s Cruise Centre, Golf Kings, Ski Kings and Santa Claus Trips. We are always able to source a huge variety of holidays for our corporate clients and with our bulk buying power are able to offer bigger deals and better prices than many of our competitors.
Airline Loyalty Programme
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Stewart Travel actively promotes signing up to any supplier’s company loyalty schemes (e.g. BA On Business) which will be of benefit. Details of any membership to a business mileage scheme can be loaded into the business profile, and each time an applicable reservation is made the airline will be automatically notified. We are happy to manage any airline loyalty programmes on your behalf via your account manager. Company Loyalty Programme Our focus is to enhance our relationship with our travel bookers by providing rewards and recognition for your ongoing loyalty and support. Book travel through Stewart Travel Management and earn points to spend on your own personal travel. It’s Simple - The more your company spends with Stewart Travel Management, the more loyalty points you earn, and the greater the reward.