eCase Customer Conference Programme

Customer Conference 2023

24-25 July

Novotel Melbourne on Collins

Connecting Care

Advancing person-centred care through technology

Introduction from the CEO

We’re delighted to announce the eCase Customer Conference will be held in Melbourne from Monday 24 July to Tuesday 25 July at the Novotel Melbourne on Collins.

Bringing together professionals from residential aged care, retirement living, home care and disability care organisations, the conference will provide an engaging and thought-provoking forum for knowledge sharing and discussion.

Our conference theme “Connecting Care: Advancing Person-centred Care through Technology” reflects the digital transformation that is taking place across our industry and will be a major focus across the two days. A series of tailored workshop sessions will provide you with an opportunity to learn from your industry peers and eCase experts. Customer case studies are also a key aspect of our conference programme – providing you with opportunities to hear from a number of customers that are achieving excellence.

Live product demonstrations and access to our team of Customer Success Consultants for one-on-one conversations will ensure you are able to take full advantage of your time at the conference. In addition, we’re delighted to have a number of complementary industry vendors sponsoring the event and sharing the latest updates on their products and services with you.

This two-day event will provide an opportunity for you and your team to:

• learn about strategic product development and product roadmaps

• see the latest new eCase product functionality

• participate in product workshops and training sessions

• collaborate and exchange ideas for future product development

• network with your industry peers and other aged care vendors

• meet and engage with the broader Health Metrics team

• be inspired and challenged by our high-profile Keynote Speakers

We’re very excited to have two extraordinary people deliver the Keynote Sessions at the conference. Adam Spencer, one of Australia’s most dynamic and engaging minds, and a self-confessed ‘Maths Geek’ will take us on a journey to explore how we make rapidly changing technology work for us. Adam will also lead a panel discussion on ‘The Role of Technology in Addressing Workforce Shortages’ – a topic of great relevance to our industry.

On Tuesday afternoon Sam Bloom will deliver our closing Keynote Session. If you don’t know of Sam for her sporting feats – she’s won two golds and one bronze at the World Para Surfing Championships and represented Australia in paracanoeing – then you might know her as the inspiration for the global hit movie, Penguin Bloom. Sam’s story of her life journey is sure to leave us all inspired and better equipped to face the challenges life sometimes presents us with.

After a four-year break from live customer events, we’re also ready to celebrate being back together again and take time to enjoy each other’s company in a social setting. On Monday evening we’re heading to Melbourne Town Hall, for a night of fine food, fun and entertainment – with a special ‘Great Gatsby’ theme to lighten the mood! Our special guest performer, Brad Blaze is also sure to keep you entertained with his spectacular speed painting show!

We cannot wait to see you all in Melbourne in July for what promises to be a couple of very busy, productive and engaging days.

Paul Brindle CEO

About The Venue

Novotel Melbourne

Novotel Melbourne on Collins

270 Collins Street Melbourne, VIC Australia 3000 Australia Room, Conference Centre, Level 3

How to get there

By Car

Valet Parking

Novotel Melbourne on Collins offers valet parking facilities to both conference and accommodation guests, with a bay located directly out the front of the hotel on Collins Street.

Valet parking is $64.00 per vehicle, per day and is subject to availability.

Self Parking

Novotel Melbourne on Collins offers a self-parking option at the Manchester Lane Car Park at a discounted rate of $30.00 per vehicle, per day (7:30 am –6:00 pm).

Access to the Manchester Lane Car Park is at 233 – 239 Collins Street via Manchester Lane, which is a one-way laneway with shop and restaurant entrances. Drivers are advised to proceed down the laneway cautiously. The car park is located on the opposite side of Collins Street from the hotel. Cars will need to travel from Russell Street towards Elizabeth Street in order to turn left into the laneway. All parking is subject to availability.

Other parking options

WILSON PARKING: 131 Elizabeth Street, Melbourne (3 minute walk)

WILSON PARKING: 333 Collins Street, Melbourne (3 minute walk)

WILSON PARKING: 317 Flinders Lane, Melbourne (5 minute walk)

SECURE PARKING: 330 Collins Street, Melbourne (2 minute walk)

SECURE PARKING: 300 Flinders Street, Melbourne (6 minute walk)

By Public Transport

Train: 3 Min walk from Flinders Street Station

Tram: 109, 112 & 48 Trams stop at front of hotel or any tram down Swanston or Bourke Street is an easy 3-5 min walk

Taxi: The hotel is 23km from Melbourne

Domestic & International Airport and is approx. 45 mins by taxi

The eCase Customer Conference 2023 will be held at The Novotel Melbourne located in the heart of the Melbourne CBD.

Accommodation

Novotel Melbourne

Novotel Melbourne on Collins welcomes you to experience contemporary style and 4.5 star comfort in the heart of Melbourne. Located on fashionable Collins Street and directly above the upscale St Collins Lane, Melbourne’s most unique shopping destination. This Melbourne City hotel has a desirable location near Rod Laver Arena, the MCG, Federation Square, the Princess and Regent Theatres and more.

Special conference room rate

We are pleased to offer our customers a 15% discount on the nightly rate for those who choose to stay at the Novotel for the duration of the conference (24-25 July).

The Novotel Melbourne on Collins has also included the same discounted rate for additional days pre and postconference dates if you choose to extend your stay.

Visit the conference website to make your reservation: ecasecustomerconference2023.healthmetrics.com.au

Venue Map

All Conference Sessions will take place on Level 3 of the Novotel Melbourne’s Conference Centre. The Registration Desk will be located on Level 3 as you exit the lifts.

Conference Centre

Level 3

Plenery Sessions on Day 1 and Day 2 will be held in (a combined) Australia Rooms 1 and 2

Conference Centre

Level 3

All further sessions will be located in individual rooms: Australia Rooms 1, 2 and 3,

Keynote Speakers

Adam Spencer

Adam Spencer has hosted award-winning breakfast radio shows in Australia’s toughest markets and live current affairs TV. He has won improvised theatre competitions and once interviewed John Travolta in front of 75,000 people. Adam prides himself on the high level of energy, engagement and entertainment that he provides whenever on stage.

With 25 years of experience in television, radio and events, Adam loves curating challenging and thought-provoking conversations. He has interviewed Prime Ministers, Hollywood stars, Fortune 500 CEOs, Nobel Prize-winning scientists and Australians of the Year. He’s informative, fun and guaranteed to impart insights you’ve never heard before.

Sam Bloom

Sam had everything she had always dreamed of. She’d travelled extensively, fulfilled her childhood dream of becoming a nurse and was a happily married mother of three young boys. She spent her time raising her family on Sydney’s Northern Beaches and ran, swam, biked and surfed every chance she had.

Without warning, the dream turned into a nightmare. On a 2013 family holiday in Thailand, Sam leant against a rotten balcony railing falling through it and crashing 6 metres onto the concrete below.

Broken and hopeless, Sam reached her outer limits of physical and mental suffering. But with courage, determination and a little help from an unlikely feathered friend, she made her way back from the edge, scarred but undefeated.

Sam and her family’s remarkable story is captured in the internationally best-selling book, Penguin Bloom, as well as a major motion picture starring Naomi Watts.

Executive Roundtable

Executive Roundtable Event

Tuesday 25 July 9:00am – 11:30am

Novotel on Collins, Melbourne

Topic: The Role of Technology in Supporting Workforce Attraction, Optimisation and Retention.

As the Aged Care sector seeks to rebuild operational efficiency and profitability post-pandemic, operators are facing a multitude of challenges - with workforce attraction and retention being highlighted the number one concern for the sector. With 25,000 workers required over the next 2 years to meet the current reforms, and a current retention rate of just 30% what are the strategies operators can deploy today to efficiently address this challenge?

As a long-term provider of technology solutions for the aged care sector we’re committed to making sure our products and services are fully aligned with the needs of the industry.

And so we ask what role can technology play in helping operators to meet these challenges?

Who should attend: C-Suite Executives within the aged care sector focused on improving business efficiency and quality care outcomes including CEO’s, GM’s, MD’s, CTO’s, CFO’s, COO’s and CIO’s.

Why attend: this exclusive roundtable event will provide an environment for aged care executives to share experiences with industry peers and consider best practice approaches to meeting the current and future challenges of our sector.

Participation in this event will also provide an opportunity for direct feedback and input into the future strategic direction of the eCase platform and the journey to achieve digital transformation.

Gala Dinner

Monday 24 July 7.00 pm - 11.30 pm

Supper Room, Melbourne Town Hall

90-120 Swanston Street, Melbourne VIC 3000

Put on your pearls or hat and prepare to go back to the Roaring 20s at our Great Gatsby Gala Dinner. Step back a century within the elegant walls of the iconic Melbourne Town Hall for a spectacular night filled with great company, entertainment and loads of fun. With live entertainment including Speed Painter, Brad Blaze and music by Madz Got Rich, you can kick up your heels on the dance floor and let your hair down for a night of Gatsby-inspired glamour.

Dress code: Great Gatsby / Roaring 20s with a range of prizes for Best Dressed.

Day One Agenda

Plenary Room (Australia Rooms 1&2 combined)

8:00am9:00am Registrations

9:00am9:15am Welcome to Country

9:15am9:20am Opening Address:

Glenn Neyland, Head of Customer Success

MC’s Opening Address for the eCase ANZ Customer Conference.

Monday 24 July

9:20am9:50am

An update from Health Metrics

Paul Brindle, CEO

9:50am10:30am eCase Platform Strategy & Roadmap

Nina Combe, Chief Product Officer

Simon Bond, Chief Technology Officer

A look at the strategic product strategy and future directions of the eCase Platform.

10:30am11:00am Morning Tea

11:00am11:45am

Keynote Address:

How Digital Transformation Will Change Work and Business Forever

Adam Spencer

Your mobile phone has the power of what 20 years ago was the most powerful supercomputer in the world.Artificial intelligence, right now, can do multiple aspects of your job faster and more accurately than you can. Don’t put all this in the too-hard basket, Adam will show you how to make this technology work for you today and carry you into tomorrow. In this session you’ll learn:

• How powerful are everyday devices - you’re carrying a supercomputer in your pocket!

• Why you must understand how AI, in particular large language models, like ChatGPT can help your business

• Tips for keeping up if you feel overwhelmed by the pace of change

• The power to be drawn from the youngest people in your workforce

11:45am12:30pm

The Role of Technology in Addressing Workforce Shortages

Panel Discussion facilitated by Adam Spencer

The aged care sector is estimated to require 25,000 new workers over the next two years to meet aged care reforms. In this session our panel will address the challenges involved in recruiting and retaining staff and how advances in technology can help.

12:30pm1:30pm Lunch

Day One Agenda

Plenary Room

(Australia Rooms 1&2 combined)

1:30pm2:00pm

Case Study: Implementing eCase for the Continuum of Care

TBC

2:00pm2:30pm

Monday 24 July

2:30pm3:00pm

How a multi-pillar aged care provider is streamlining the resident journey across residential aged care, retirement living and home care with eCase.

Introducing a new User Interface and User Experience for eCase

Nina Combe, Chief Product Officer

Phil Herborn, Strategy Director, Made Simpler

One of the most important aspects of software is the User Interface (UI) and User Experience (UX) design. In this session Nina will unveil the new look and feel to be applied to eCase and will be joined by Phil Herborn to share user experience design principles and key steps in the process.

Understanding the eCase Customer Success Journey

Glenn Neyland, Head of Customer Success

Health Metrics is committed to elevating the overall experience of our customers. Our Head of Customer Success will take you through each touch-point of the customer journey, and how we’re positioning our team to support your success.

3:00pm3:30pm

3:30pm4:00pm

Afternoon Tea

Turning Complex Data Into Useful Answers With eCase Analytical Dashboards

Nina Combe, Chief Product Officer

Manzi Matchado, Senior Pre-sales Consultant

Learn how eCase dashboards can help solve data complexity through automation, providing greater insights and understanding to inform decision-making.

4:30pm5:00pm

Harnessing Clinical Data for Improved Resident Outcomes

Berni Zipf, Customer Success Consultant

Berni draws on her experience as a Clinical Systems Specialist at Fresh Hope Communities, to show how clinical teams can use insights from eCase live data to improve the quality of care.

5:00pm5:30pm End of Day One

7:00pm11:30pm

Conference Gala Dinner, Melbourne Town Hall

Put on your pearls or hat and prepare to go back to the Roaring 20s at our Great Gatsby Gala Dinner. Step back a century within the elegant walls of the iconic Melbourne Town Hall for a spectacular night filled with great company, entertainment and loads of fun. With live entertainment including Speed Painter, Brad Blaze and music by Madz Got Rich, you can kick up your heels on the dance floor and let your hair down for a night of Gatsby-inspired glamour.

Dress code: Great Gatsby / Roaring 20s with a range of prizes for Best Dressed.

Day Two Agenda

Room 1

(Australia Room1)

Workshops Residential Aged Care and Retirement Living

8:00am9:00am Breakfast

9:00am9:45am eCase Workshop: Clinical Assessments Masterclass

Lisa Grattidge

Senior Clinical Consultant

Underpinning the approach to person-centred care, a clinical assessment must accord with a resident's needs, goals and preferences to optimise health and wellbeing. This session provides a deep dive into information gathering requirements and building an assessment in eCase.

9:45am10:30am eCase Workshop: Business Intelligence and Reporting

Karan Grewal Product Manager

Understand the basics of reporting in Yellowfin BI and how to maximise eCase's report generator. Save time using preconfigured reports and create data visualisation for categories such as occupancy, resident incidents, medication, billing and funding.

Room 2

(Australia Room 2) eCase Product Showcases and Case Studies

9:00am Breakfast

9:00am9:30am eCase Workshop: Medication Management and eNRMC

Patrick Nicholas

Product Manager

Berni Zipf

Customer Success Consultant

Electronic National Residential Medication Chart (eNRMC) systems will be used to electronically prescribe medicines in residential care facilities, without the need for paper prescriptions. Find out how the eNRMC will work within the eCase Medication Management module.

Tuesday 25 July

Room 3 (Australia Room 3) Home & Disability Care Workshops

9:00am Breakfast Meeting eCase Home & Disability Care User Forum

9:00am9:45am eCase Workshop: Using the new eCase Appointment Diary

Karan Grewal Product Manager

Maximise your workforce and easily match skills and availability to your participant's needs. Roster staff quickly and efficiently factoring in staff traits and availability.

9:30am10:00am

Customer Case Study: Medication Management

TBA

Learn how an Aged Care Provider implemented eCase Medication Management across multiple sites, providing improved outcomes for both residents and staff.

9:45am10:30am eCase Workshop: Building Customised Templates

Adam Dougherty

Customer Success Consultant

Learn how to create and customise templates for forms and case notes to your own specific requirements. Save time by adding automated worklows and alerts.

10:00am10:30am

Generating Digital Advance Care Plans

Dr Merran Cooper

Chief Executive Officer

Touchstone Life Care

Day Two Agenda

Room 1

11:00am11:45am eCase Workshop: Clinical Module Tips and Tricks

Karen Stooke Training Consultant

Learn how to be more productive and efficient using the powerful clinical module of eCase. Get the most out of Assessments, Care Plans, Progress Notes, Charting and more.

Room 2

11:00am11:30am eCase Workshop: Funding and Billing

Manzi Matchado

Senior Pre-sales Consultant

Andrew Raworth Special Projects Director

eCase Resident Management provides full financial oversight of your operations with access to real-time data and insights. Maximise funding streams and charge for additional services with a single financial profile for residents that allows for dual-status billing when moving between aged care and retirement villages.

Tuesday 25 July

Room 3

11:00am11:45am eCase Workshop: Using the Report Generator

Karan Grewal Product Manager

Understand the basics of reporting and how to maximise eCase's Report Generator. Create views and save time using pre-configured reports. Learn the basics of data visualisation for specific categories for home care and disability services.

11:45am12:30pm

Customer Case Study: Using the eCase Mobile App in Residential Aged Care

TBA

Hear how an Aged Care provider gained efficiences and unlocked more staff time at the point-ofcare with the eCase Mobile App.

11:30am12:00pm

Customer Case Study: Funding and Billing

TBA

Hear why an Aged Care Provider has chosen to deploy eCase Resident Management across their residential aged care and retirement living operations and the business value to be delivered.

12:00pm12:30pm eCase Workshop: Business Insights and Dashboarding

Manzi Matchado

Senior Presales Consultant

Berni Zipf

Customer Success Consultant

Data can be an empowering way to understand your organisation’s best next steps. eCase Business Insights help solve data complexity through automated and action-based dashboards that provide greater understanding and context.

11:45am12:30pm eCase Workshop: Creating and Optimising Service Plans

Adam Dougherty Customer Success Consultant

Learn how to generate quotes and service plans against available funding. Actively manage a client's support plan and monitor goals.

Day Two Agenda

Room 1

1:30pm2:15pm eCase Workshop: Maximising Occupancy with eCase CRM

Nina Percheva

Customer Success Consultant

Lisa Grattidge

Senior Clinical Consultant

Discover the business benefits of the eCase CRM module, from optimising occupancy rates and managing potential residents, through to quotes, contracts and admissions. Gain insights into your market audience and maximise your marketing efforts.

2:15pm3:00pm eCase Workshop: Unlocking Resident Management Automation

Andrew Raworth

Special Projects Director

Punita Mehta

Customer Success Consultant

With automated and centralised funding and billing, the eCase Resident Management module can provide greater efficiency to your workforce while increasing the accuracy and integrity of your data.

Room

2

1:30pm2:00pm eCase Workshop: Providing Choice and Nutrition With eCase Catering

Manzi Matchado

Senior Pre-sales Consultant

Berni Zipf

Customer Success Consultant

Accurately cost procurement, manage menus and report on nutritional values. Create a series of rotating menus and define ingredients, meal types and prices. Provide for resident choice while catering for dietary requirements such as texture, intolerance and allergies.

Tuesday 25 July

Room

3

1:30pm2:00pm eCase Workshop: Creating Assessments and Care Plans

Punita Mehta

Customer Success Consultant

Build clinical assessments to support high-quality care plans and create individualised care management plans with the ability to match carers to a client based on needs and preferences.

2:00pm2:30pm

Customer Case Study: Managing the Complexity of Aged Care Catering

TBA

How an Aged Care Provider efficiently and safely manages their resident’s complex clinical dietary requirements -including allergies, dislikes, preferences and cultural needs - with eCase Catering.

2:00pm2:30pm

eCase Workshop: Using the eCase Mobile App

Shubham Hooda

System Analyst

The eCase Mobile App provides workers with easy access to client profiles, care plans and appointments. It supports carers to complete tasks quickly and efficiently at the point of care. Learn how to easily exchange information and alerts with your workers anytime and anywhere.

2:30pm3:00pm

Gold Sponsor Presentation:

TBA

2:30pm3:00pm

Customer Case Study: eCase Mobile App

TBA

Plenary Room (Australia Rooms 1&2 combined)

3:30pm4:15pm

Keynote Address: Penguin Bloom and a Story of Inspiring Strength and Resilience

Sam Bloom

The blink of an eye, a heartbeat, a split second in time… That’s all it took for Sam Bloom’s life to change forever. Sam tells of the extraordinary highs and painful lows of life before, during and after the accident that changed her life forever. You’re sure to be deeply touched by the remarkable story of how a little feathered friend slowly brought life and laughter back into the house where sadness and sorrow had reigned.

4:15pm4:45pm Closing Address

Tickets and Registrations Customer

Software for the continuum of care

Melbourne Suite 205, 12 Corporate Drive, Heatherton VIC 3202

Freecall 1800 810 081 enquiries@healthmetrics.com.au www.healthmetrics.com.au