Day One Agenda

Plenary Room

(Australia Rooms 1&2 combined)

1:30pm2:00pm

Case Study: Implementing eCase for the Continuum of Care

TBC

2:00pm2:30pm

Monday 24 July

2:30pm3:00pm

How a multi-pillar aged care provider is streamlining the resident journey across residential aged care, retirement living and home care with eCase.

Introducing a new User Interface and User Experience for eCase

Nina Combe, Chief Product Officer

Phil Herborn, Strategy Director, Made Simpler

One of the most important aspects of software is the User Interface (UI) and User Experience (UX) design. In this session Nina will unveil the new look and feel to be applied to eCase and will be joined by Phil Herborn to share user experience design principles and key steps in the process.

Understanding the eCase Customer Success Journey

Glenn Neyland, Head of Customer Success

Health Metrics is committed to elevating the overall experience of our customers. Our Head of Customer Success will take you through each touch-point of the customer journey, and how we’re positioning our team to support your success.

3:00pm3:30pm

3:30pm4:00pm

Afternoon Tea

Turning Complex Data Into Useful Answers With eCase Analytical Dashboards

Nina Combe, Chief Product Officer

Manzi Matchado, Senior Pre-sales Consultant

Learn how eCase dashboards can help solve data complexity through automation, providing greater insights and understanding to inform decision-making.

4:30pm5:00pm

Harnessing Clinical Data for Improved Resident Outcomes

Berni Zipf, Customer Success Consultant

Berni draws on her experience as a Clinical Systems Specialist at Fresh Hope Communities, to show how clinical teams can use insights from eCase live data to improve the quality of care.

5:00pm5:30pm End of Day One

7:00pm11:30pm

Conference Gala Dinner, Melbourne Town Hall

Put on your pearls or hat and prepare to go back to the Roaring 20s at our Great Gatsby Gala Dinner. Step back a century within the elegant walls of the iconic Melbourne Town Hall for a spectacular night filled with great company, entertainment and loads of fun. With live entertainment including Speed Painter, Brad Blaze and music by Madz Got Rich, you can kick up your heels on the dance floor and let your hair down for a night of Gatsby-inspired glamour.

Dress code: Great Gatsby / Roaring 20s with a range of prizes for Best Dressed.