Family Feedback

Bromley’s Early Intervention and Family Support Service Feedback

“I couldn’t have asked for anything more, brilliant service and I’m so very grateful to have had it!”

“A few years ago my family had the support of a Bromley Children Project worker, …(she) was very helpful, and really helped myself and my son… he is now 16yo and doing really well. Thank you!”

(Mum) said that the FSPP did a brilliant job; she went "above and beyond" to help J's family. J said "big her up" from me, because the FSPP was brilliant. J said she was "gutted" that the support had to end.

“Dear C, you came into our lives like an angel, we will be eternally grateful for your help…”

“…the support has made a massive difference to me and the children, I do not know what I would have done without you and the Bromley Children Project”

...I have no words to describe how FSPP are important in this transition of my life I was in totally depression caused by a domestic violence also other problems too but she makes me believe there’s always a way to continues and don’t give up all my progress I give to her. Thank you very much for EVERYTHING!!!!!”

“The cou rse has t aught m to recog e to be c nise how almer an my child d even if t ren are hey are f e eling not dire ctly show ing it”

inars) b e w C S (A hes to s i w t s e b d my n e s e s a e l u! P on the y l e v o l Thank yo o s been 's e h s e i Bern M webinars!

(New Forest course) It has been a brilliant course.

Absolutely invaluable and such practical advice and strategies.

Please pass on my thanks.

“It has made me think about things from my child’s point of view and realise that a lot of the negative behaviours are not his fault. I definitely feel more positive to use the techniques I’ve learnt”

and “I feel motivated things empowered to do enjoy differently and I my spending time with ” children more now

and Family Centre en dr il Ch e th d “I visite today with my 4for the first time d it c and movement an si mu r fo d ol h nt mo ly staff and all ve Lo c. ti as nt fa was de us welcoming and ma were extremely ble – thank you” feel so comforta “I just wanted to th ank you and the am azing team at the Child ren and Family Ce ntre for all their support duri ng this time. Wit hout you guys I’m not sure I wou ld be here right no w. Between classes, phone calls and meetings I ha ve felt so supported and mad e some incredible friends.

Thank you for ever ything you have do ne”

“‘It was nice staf f and ve and SON ry helpfu . Also wa l for me n t to than personal k you CF ly as you CSO m a d e I knew m e f e e l that som so comfy eone is o and call and ut there ask how that will I'm and needed, that's wh someone at I t o k can't tha now tha t I exist nk you e nough th .I e way yo to me an u talked d the sof t tone’.

Lovely to have something to do in the holiday wish we could do more, great that it is a free resource.

Great resource will come again lovely staff very helpful.

I like the com munity visio n so much is the best pla ce for childr en, the staff are so lovely and I am so h appy to come here.

When you first ‘I wanted to say a massive thank you for our help last week. day you never rang me you could tell the stress levels were high and from that to go with baby gave up on me. My journey is still tough and have a long way erty was the coming and being alone but getting me out of the previous prop t I could have best thing that's happened to us for a while. I don't know wha n it from the done without your help and for that I will never forget you, I mea I moved I know bottom of my heart. The calls and even checking on me after your motherly it's your job but you went the extra mile for a stranger I felt away. Thank you love, something I have been yearning for since my sister passed so much CFCSO, God Bless you. Love MUM and Bump’

Quotes from Children... t o n m a I “That ” e l b i s n o p s re

“I no long er believ eI will turn out like dad”

“There are people I can talk to “

“I know how to keep safe”

confident “I now feel so used or when I get ab w what I anything I kno can do”

Quotes from Parents...

“I know it’s not my fault”

“It has improved our child’s behaviour”

ing, more z a m a is o you guys d support is h t “The work t u o b a d to know has done it people nee e s u a c essing it be c c a e we are b d d n n a a y il m a r us as a f o f h c u m o s l” so gratefu

“I learnt a lot for myself and my children, the tools I have now should allow us to stay strong and together”

“Helped us with our relationship”

“I am 3 years into my journey and I can honestly say this has been the best support we have had so far. This has been the most therapeutic, supportive and cathartic thing we have done over our three year journey. It has really helped me and the kids, the boys have loved coming every week and it has just been the greatest. Thank you so much and we will miss our Monday morning group”.

“Very clear and concise.

Really positive and warm.

Not afraid to tackle the hard issues with frankness.”

“Really positive and engaging.”

“Although they felt informal and comfortable, they were absolutely full of practical skills and useful information”

“10/10”

J’s mum

“Very engaging. Only the first session and I have learnt so much. Very happy and looking forward to next week”.

‘Great opportunities to talk.’

“It has been great to be here but difficult with some aspects like how to approach with the father once he keeps saying nothing and is not negotiable and being a victim of DV.”

“....we are in a significantly better place this year.

I feel like I have my son back” J’s dad

‘Very engaging and supportive’ “Thank you very much for your great support during this 18 months. I have more confidence now as mum” C’s mum

“Great first session.

Highlighted a lot of the issues we are experiencing in our family and the facilitators provided/created a safe place for us parents to share experiences.”

“I liked the raw/reality like of how this is all put together. Very down to earth and relatable and easygoing hosts. Fun and deeply though provoking issues. Well done highly enjoyable and great learning curve”

“The course gave me the opportunity to reflect on my own behaviour and outlined the path for improvement. I fully enjoyed it”

H’s dad

‘Great session. Very safe space.

Helpful for someone like me who has trouble communicating.’

"It's a brilliant course. Absolutely invaluable! Lots of advice strategies" H’s mum

g [IVS] for bein o t h c u m so u o o say thank y that she was g in “I would like t w o n k d e felt support of, and that re there today, I su n u s a w I s t e input on poin y views in a m g in present to giv ss re p x e in to support me use it was in a c e b she was able ss e c c su a e meeting was re h T . y a w r a le c isions that we v ro p d n a st re st inte school, are e h t [my child’s] be t a e n o d sn't gested but wa g su y thank you sl d u n io A v . re im p h r o f lace to be put in p d e is m ro p w o n verything.” e g in g n a rr a r fo

IASS

ing my rumental in gett st in en be s ha “IASS enabled hich in turn has w , P C EH n a daughter ars of gain after 2 ye a ol ho sc s es cc her to a SS . I contacted IA on ti a uc Ed e om Elective H the difficulties with ng vi ha s a w I ed initially when daughter start y m n he w in ga school, then a point the ucation. At each Ed e om H ve ti Elec I needed. with the advice e m ed id ov pr e servic ildren one of only 4 ch w no is er ht ug My da h& ndary Sch (Speec co Se X X e th placed in s helped get her ha SS IA ). it un Language the into school with [daughter] back P ithout the EHC w nd a , ed id ov information pr ent. I’ve look very differ ld ou w gs in th ce in pla Support ation Advice and m or nf [I u yo r told he ant in been very import s ha r] ce fi of e Servic her life.”

“I just wanted to extend my thanks to you [IVS] for all the support given to us both last week and today. I honestly couldn't have asked for anything more. Having an advocate with me today really helped my anxiety and allowed me to express how I felt without letting my emotions overwhelm me, I knew I had backup. Being able to speak things through afterwards and to discuss next steps has given me a clearer view on how we can help support [my child]. Please do accept my gratitude and my thanks.”

“Thank you once again for all your help and support in making this happen. He would not be getting this experience if it was not fo r your help and support in this matter.”

“Thank you fo r your email, after speaking with you I arrange da meeting with the school Sen co, I put all my wo rries and con cerns on the table a nd I must say things have very mu ch improved.

And we are both work ing closely to gether, so thank you for your help it went a very long wa y. Thanks aga in”

“Once again I would like to thank you [Information Advice and Support Service officer] for your time the other day and for also sending me the information you did. I’m pleased to say that the meeting went well and I do feel like the whole process and policies have been clearly explained to me and my views were listened to and I did feel a lot better after it… . I do believe that myself and the school can now work and engage well to provide the best possible outcome. I am so very grateful for your advice and support and if any more issues arise…, I will most definitely be back in contact with your organisation. It was lovely talking with you and thank you for validating me and my worries...”