Family Feedback

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Bromley’ s Early Intervention and Family Support Service Feedback

“A few years ago my family had the support of a Bromley Children Project worker, (she) was very helpful, and really helped myself and my son… he is now 16yo and doing really well Thank you!”

“I couldn’t have asked for anything more, brilliant service and I’m so very grateful to have had it!”

(Mum)saidthat the FSPPdid abrilliantjob;shewent"above andbeyond"tohelpJ'sfamily J said"bigherup"fromme,because theFSPPwasbrilliant Jsaid shewas"gutted"thatthesupport hadtoend.

“Dear C, you came into our lives like an angel, we will be eternally grateful for your help…”

…the

support has made a massive difference to me and the children, I do not know what I would have done without you and the Bromley Children Project”

I have no words to describe how FSPP are important in this transition of my life I was in totally depression caused by a domestic violence also other problems too but she makes me believe there’ s always a way to continues and don’t give up all my progress I give to her. Thank you very much for EVERYTHING!!!!!”

“The coursehastaughtme to be calmerand to recognisehow mychildren arefeeling even iftheyare notdirectlyshowing it”

(ASC webinars)

Thankyou!Please send mybest wishesto

Bernie - she 'sbeen so lovelyonthe webinars! M

“It has made me think about things from my child’s point of view and realise that a lot of the negative behaviours are not his fault I definitely feel more positive to use the techniques I’ve learnt”

(New Forest course) It has been a brilliant course. Absolutely invaluable and such practical advice and strategies. Please pass on my thanks.

“I feel motivated and empowered to do things differently and I enjoy spending time with my children more now”

“I visited the Children and Family Centre for the first time today with my 4month old for music and movement and it was fantastic. Lovely staff and all were extremely welcoming and made us feel so comfortable – thank you”

“I just wanted to thank you and the amazing team at the Children and Family Centre for all their support during this time Without you guys I’m not sure I would be here right now Between classes, phone calls and meetings I have felt so supported and made some incredible friends r everything you have done”

a“‘Itwasnicestaffandveryhelpfulforme ndSON. Also wantto thankyou CFCSO personallyasyou made mefeelso comfyand Iknew thatsomeone isoutthere thatwill callandaskhow I'm andthat'swhatI needed, someone to know thatIexist.I can'tthankyou enoughthe wayyou talked to me andthesofttone’.

Lovely to have something to do in the holiday wish we could do more, great that it is a free resource.

Great resource will come again lovely staff very helpful

I like the community vision so much is the bestplace for children, the staff are so lovely and I am so happy to come here.

‘I wanted to say a massive thank you for our help last week. When you first rang me you could tell the stress levels were high and from that day you never gave up on me. My journey is still tough and have a long way to go with baby coming and being alone but getting me out of the previous property was the best thing that's happened to us for a while. I don't know what I could have done without your help and for that I will never forget you, I mean it from the bottom of my heart. The calls and even checking on me after I moved I know it's your job but you went the extra mile for a stranger I felt your motherly love, something I have been yearning for since my sister passed away. Thank you so much CFCSO, God Bless you. Love MUM and Bump’

Quotes from Children...
“ThatI am not responsible”
"There are people I can talk to "
“I know how to keep safe”

Quotes

“I know it’s not my fault”
“I no longer believe I will turn out like dad”
“I now feel so confident when I get abused or anything I know what I can do”
from Parents...
"It has improved our child's behaviour"
“The work you guys do is amazing, more people need to know about this support and be accessing it because it has done so much for us as a family and we are so grateful”

“I learnt a lot for myself and my children, the tools I have now should allow us to stay strong and together”

“Helped us with our relationship”

“I am 3 years into my journey and I can honestly say this has been the best support we have had so far. This has been the most therapeutic, supportive and cathartic thing we have done over our three year journey. It has really helped me and the kids, the boys have loved coming every week and it has just been the greatest. Thank you so much and we will miss our Monday morning group ” .

“Really positive and engaging.”

“Although they felt informal and comfo they were absolutely practical skills and u information”

J’s mum

“10/10”

“Very engaging. Only the first session and I have learnt so much. Very happy and looking forward to next week”.

" ....we are in a significantly better place this year. I feel like I have my son back" J's dad

'Very

engaging and supportive'

ar and concise tive and warm to tackle the ssues with kness ”

“Great first session Highlighted a lot of the issues we are experiencing in our family and the facilitators provided/created a safe place for us parents to share experiences.”

'Great opportunities to talk '

“It has been great to be here but difficult with some aspects like how to approach with the father once he keeps saying nothing and is not negotiable and being a victim of DV.”

"I liked the raw/reality like of how this is all put together Very down to earth and relatable and easygoing hosts Fun and deeply though provoking issues Well done highly enjoyable and great learning curve "

“Thank you very much for your great support during this 18 months. I have more confidence now as mum ”

C’s mum

“The course gave me the opportunity to reflect on my own behaviour and outlined the path for improvement. I fully enjoyed it”

H’s dad

'Great session Very safe space Helpful for someone like me who has trouble communicating'

"It's a brilliant course Absolutely invaluable! Lots of advice strategies" H’s mum

“I would like to say thank you so much to [IVS] for being there today, I felt supported knowing that she was present to give input on points I was unsure of, and that she was able to support me in expressing my views in a clear way. The meeting was a success because it was in [my child’s] best interest and provisions that were previously suggested but wasn't done at the school, are now promised to be put in place for him. And thank you for arranging everything.”

“IASS has been instrumental in getting my daughter an EHCP, which in turn has enabled her to access school again after 2 years of Elective Home Education. I contacted IASS initially when I was having difficulties with the school, then again when my daughter started Elective Home Education. At each point the service provided me with the advice I needed. My daughter is now one of only 4 children placed in the XX Secondary Sch (Speech & Language unit) IASS has helped get her [daughter] back into school with the information provided, and without the EHCP in place things would look very different I’ve told her you [Information Advice and Support Service officer] has been very important in her life”

IASS

“I just wanted to extend my thanks to you [IVS] for all the support given to us both last week and today. I honestly couldn't have asked for anything more. Having an advocate with me today really helped my anxiety and allowed me to express how I felt without letting my emotions overwhelm me, I knew I had backup. Being able to speak things through afterwards and to discuss next steps has given me a clearer view on how we can help support [my child]. Please do accept my gratitude and my thanks.”

“Thank you once again for all your help and support in making this happen. He would not be getting this experience if it was not for your help and support in this matter.”

“Thankyou for your email, after speaking withyou I arranged a meeting with the school Senco, I put all my worries and concerns on the table and I must say things have very much improved. And we are both working closely together, so thankyou for your help it went a very long way. Thanks again”

“Once again I would like to thank you [Information Advice and Support Service officer] for your time the other day and for also sending me the information you did. I’m pleased to say that the meeting went well and I do feel like the whole process and policies have been clearly explained to me and my views were listened to and I did feel a lot better after it… . I do believe that myself and the school can now work and engage well to provide the best possible outcome. I am so very grateful for your advice and support and if any more issues arise…, I will most definitely be back in contact with your organisation. It was lovely talking with you and thank you for validating me and my worries...”

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