Niagara Roots - Global Research Brock University Information Technology Strategic Plan 2018 - 2020
TABLE OF CONTENTS
1
1.0
Introduction............................................................................................................
2
2.0
Executive Summary..............................................................................................
3
3.0
Brock Vision, Mission and Values........................................................................
4
4.0
Strategic alignment..............................................................................................
7
5.0
Brock IT Vision, Mission and Principles..............................................................
8
6.0
Brock IT Strategic Objectives and Goals...........................................................
9
7.0
ITS support of Brock’s Strategic Priorities........................................................
10
8.0
Brock at 60.............................................................................................................
14
9.0
Conclusion...............................................................................................................
15
10.0
Appendix 1: IT Strategic Plan..................................................................................
16
Brock University IT Strategic Plan 2018-20
1.0 INTRODUCTION Since it opened in 1964, Brock University has overcome growing pains and challenges to become a vibrant institution of more than 19,000 students, with rich academic programs and world-class research. As it was half a century ago, Brock remains a proud partner committed to improving the vitality of neighbouring communities across Niagara even as it extends its global reach. Today, Brock offers 150 undergraduate and graduate degrees through six academic Faculties, is home to 13 Canada Research Chairs and among Ontario’s top 5 universities for 3M Awards for Teaching Excellence. Brock University is also ranked as one of the best universities in Canada for student satisfaction, and a leader in career success and experiential learning. Two years after graduation, the employment rate for Brock grads is higher than the average for Ontario universities. As we look to the future, the Brock University IT Strategic Plan is intended to support Brock’s goal to maintain balanced excellence and keep it on a trajectory to become the university of choice for a growing number of students and academics.
Brock University IT Strategic Plan 2018-20
2
2.0 EXECUTIVE SUMMARY Brock Information Technology Services (ITS) takes pride in enriching educational experiences through technology to promote student success, faculty excellence and attain research goals. Developing this strategic plan provided the opportunity to assess our progress and reconfirm our commitment to continued transformation of IT. The goal of this transformation is to enable improved and easier access to services by the University community in ways that meet their expectations for a responsive, modern and secure digital experience. We will continue to explore new approaches to utilize internal capacity to meet the University’s current and future needs. Brock ITS has invested greatly to increase and improve on the services offered to the Brock community, including services such as Microsoft Office 365, Virtual Desktop Infrastructure, state of the art core / cloud systems such as Workday Finance and Human Capital Management and cyber security. With the exemplary work of our IT professionals, we have been able to absorb budget cuts while minimizing impact on the Brock community. In responding to the University’s priorities and current challenges, the IT strategic plan charts the path forward for IT from an organizational perspective, positioning ITS to manage and delivery IT services as a strategic asset, in innovative ways, for better programs and services to students, researchers, academics, administrators and the wider Brock community. The strategic actions outlined in this plan include both current commitments and activities, as well as expanded University directions, some of which require additional funding and related approvals in order to be fully implemented. Regardless of their status, the directions outlined provide important guideposts to IT priorities. With this plan, ITS has set out a clear path to getting the maximum benefit
3
Brock University IT Strategic Plan 2018-20
out of the money spent by the University on IT. Implementing this agenda is crucial to ensuring that Brock University is ready and able to meet the needs and expectations of students, researchers, academics and the wider Brock community in the years ahead. In moving ahead, ITS must continue to be diligent in the prioritization of our efforts. We must be strategic in the work we take on and in how we allocate our limited resources. The same principles we apply to our work prioritization and strategic planning will also help us in being the most effective that we can be. ITS is committed to responsive and innovative IT services that meet the needs of the Brock community and enhance the end-user experience, to a secure and resilient enterprise infrastructure that enables the trusted delivery of technology services, to smart investments to ensure high-value and cost-effectiveness and to an agile and high-performing staff . I extend my sincere thanks to the ITS staff for their ongoing commitment to deliver great service to the University community. Through careful investment in our people and in technology, we can achieve the IT vision and meet the strategic goals outlined in this document.
David Cullum Associate Vice-President Information Technology Services
3.0 BROCK VISION, MISSION AND VALUES Vision Brock University is a dynamic, comprehensive university that makes a positive difference in the lives of individuals in our Brock community, the Niagara region, Canada and the world through leadership, innovation and excellence in learning, teaching, research, scholarship and creativity across disciplines.
Mission Brock flourishes through the scholarly, creative and professional achievements of our students, faculty and staff. Although we share a common purpose, we recognize and honour knowledge pursued through diverse perspectives and approaches. Our academic mission is to nurture and support our students and faculty in the discovery of knowledge through exemplary scholarship, teaching, and service. We provide undergraduate, graduate and professional education of the highest quality. Our graduate programs enhance Brock’s growing reputation for excellence in teaching, research, creativity and innovation. We provide a transformative experience for our students inside and outside the classroom by helping to develop their full potential as educated and engaged citizens in local and global communities. Brock graduates go out into the world as leaders, with a track record of entering fulfilling careers across all disciplines. Brock University works to enhance the economic, social, cultural and intellectual lives of the communities around us — Niagara, Ontario, Canada and beyond — and to demonstrate the vital ways in which we contribute to the health, well-being and betterment of society in the 21st century.
Brock University IT Strategic Plan 2018-20
4
Guiding values Brock is committed to the following values as it strives to make a positive difference in the lives of our students, staff, faculty and communities on a daily basis.
5
1
Integrity and respect: These principles are foundational to all our relationships and to making Brock University an exemplary and nurturing place to study, work and visit.
2
A unique student experience: We are committed to a unique student experience that is characterized by innovative pedagogies, a quality learning environment and high-impact teaching practices such as experiential education and transdisciplinarity.
3
Freedom of thought and expression coupled with academic responsibility: As a university, we serve society through the cultivation of enquiring minds while acknowledging that our freedoms are accompanied by a responsibility to foster civility in critical dialogue.
4
The generation and mobilization of knowledge: Through dynamic teaching, learning, research and creative activity, we develop the intellectual potential of our students, thereby enriching the material, cultural and intellectual dimensions of the communities into which they graduate.
5
Innovation through disciplinary and transdisciplinary scholarly activities: We embrace innovation through disciplinary and transdisciplinary curricular offerings, pedagogy, e-learning, scholarship, research and service.
6
Inclusivity, diversity, equity: We recognize the dignity of each person and their right to live life to the fullest. We build inclusivity and equity through understanding and respect for diverse identities, and reflect this in our approaches to teaching and learning, research and creativity, administration and service provision, and community engagement.
7
Reconciliation and decolonization: We are committed to reconciliation with Indigenous communities and decolonization of the academy through promoting awareness and understanding of Indigenous culture, history and ways of knowing across all University activities.
8
Sustainable, accountable, transparent stewardship: As stewards of public and private resources, we are accountable for our performance and must ensure we evaluate the impact of our actions on our human, financial and environmental resources to ensure that the outcomes will be sustainable and form a solid academic foundation for our future scholarly endeavours.
Brock University IT Strategic Plan 2018-20
Brock University IT Strategic Plan 2018-20
6
4.0 STRATEGIC ALIGNMENT ITS has been fundamental in supporting the Teaching, Learning and Student Success mandate of the university. We very much present a united front in exploring ways in which the technology use on campus can strengthen the student experience and provide faculty with the resources they need. This type of collaborative partnership is very much appreciated – and has been absolutely crucial in ensuring Brock is able to build an efficient but innovative technology landscape. Anna H Lathrop, Ed.D, Vice Provost Teaching, Learning & Student Success
The work of ITS is integral to the ongoing academic success of the University. With the vast majority of our students having come of age in the 21st century, the availability of IT resources is an anticipated aspect of their education. The use of technology in the classroom, and across the campus is fundamental to student success. In my own teaching I have benefitted from the innovativeness and responsiveness of ITS. It is evident that there is an ongoing commitment to continual upgrading and innovation that allows us to remain on the cutting edge in terms of available academic technology. At Senate and in Senate committees, it is evident that ITS is willing to listen to and understand the needs of faculty and students. With the anticipated opening of the Rankin Family Pavilion, it is clear that technology and the efforts of ITS will be front and centre as part of Brock’s community engagement as well. A 21st Century strategic plan will be reliant on 21st Century technology, and in this regard ITS seems well positioned to deliver.
ITS is a critical partner for the Office of the Registrar. Their approach to projects / partnerships are undertaken in a collaborative and innovative manner that is always mindful of a positive end-user experience. ITS’ support and expert guidance has helped us to steward the University’s Student Information System responsibly, securely and still with a view to constant improvement of the Brock student experience. This partnership is key to successful realization of the mission and mandate for the Office of the Registrar. Geraldine Jones University Registrar Office of the Registrar
As a member (and this year, Chair) of Senate’s IT&I Committee, it has been my privilege to interface with ITS personal (including senior management) over many years. So too, I have worked closely with ITS in my role as the Director of the Centre for Digital Humanities. In both capacities, I have always been impressed by the dedication and collegial spirit that ITS personnel bring to their duties and interactions with colleagues both inside and outside of ITS. This ranges widely from offering technical support to collaborating on policy development. ITS personnel are user-centred, as evidenced by the extra lengths they will go to help support the academic mission of the university. A user-centric spirit is also evidenced by the annual survey ITS conducts with the Brock community. ITS personnel are eager to know what the experience of IT is on the ground, including that of students, faculty, and staff.
Scott H enderson
David Hutchison, PhD, PMP Professor and Practice Teaching Coordinator Teacher Education Program Faculty of Education
Associate Professor Department of Communication, Popular Culture and Film
Director, Centre for Digital Humanities Faculty of Humanities
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Brock University IT Strategic Plan 2018-20
Chair, Information, Technology, & Infrastructure Committee University Senate
5.0 BROCK IT VISION, MISSION AND PRINCIPLES VISION ITS is a trusted partner in the University’s teaching, learning, research and administrative initiatives and in the broader Niagara community
Foster collaboration and trust
Develop and enhance a reliable technology-rich environment
Provide secure and accessible systems
• Mature / enhance IT governance model
• “Cloud first” strategy
• Continually improve stakeholder and partner relationships through open and transparent dialogue
• Adopt solutions that can be readily implemented, are scalable and fully integrated
• Cultivate a security aware organization
• Reflect good stewardship over technology resource investments: buy / partner instead of build
• Provide universal access that accommodates compliance and policy requirements
• Provide solutions that safeguard the University’s data while prioritizing user experience
Promote a service-oriented culture within ITS to support the Brock community • Provide value-added services that are usercentric
Brock University IT Strategic Plan 2018-20
8
6.0 BROCK IT STRATEGIC OBJECTIVES AND GOALS
TEACHING AND LEARNING Objective: To facilitate the exploration, development and adoption of new teaching tools and technologies that enhance the University’s pedagogy, in partnership with CPI
STUDENT EXPERIENCE
COMMUNITY ENGAGEMENT
Objective: To ensure student experience is enhanced by the IT services provided
Objective: To support community engagement with the University through participation in community activities
Goal: Manage a catalogue of IT services that is relevant, flexible, secure and reliable
Goal: Take a lead in key activities involving community partners
Goal: Provide IT solutions designed to optimize teaching and learning, where possible creating measurable benefit to faculty and students
RESEARCH AND INFORMATION SERVICES Objective: To provide secure, accessible and reliable information services with a focus on the needs of students, faculty, staff, researchers and the wider community Goal: Ensure that IT services are designed to support the University’s goals 9
Brock University IT Strategic Plan 2018-20
INFORMATION SECURITY Objective: To increase the University community’s awareness of cyber and security risks Goal: Investigate, remediate and communicate preventative measures
7.0 ITS SUPPORT OF BROCK’S STRATEGIC PRIORITIES
Student Information System
Improved user experience Resilient systems Unified communications
Systems/ Solutions Service excellence
Expanded O365 tools
Technology
Research and Information Services
Information Security awareness program
Prevention
Information Security
Transformational and accessible academic and university experience
BYOD Technology renewal building renovations
Student Experience
Teaching and Learning
Detection Monitoring
Student email for life
Collaboration
Protection
Incident response
Online learning
Technology Learning Management Systems
Physical access/ controls
Managed devices
Brock University IT Strategic Plan 2018-20
10
Mature service delivery Library Office of Research Services
Knowledge sharing Communications
Partnerships and collaboration
Build research capacity across the University
Research and Information Services
Technology High Performance computing Improved systems
Infrastructure Storage
11
Brock University IT Strategic Plan 2018-20
Alumni Services External/ community access to select ITS services
Access to Brock
Enhance the life and vitality of our local region and beyond
Research and Information Services
Community Engagement
Niagara CIO Consortium
Partnerships
Communications
CUCCIO Canada Summer Games IT
Information security awareness program
Brock University IT Strategic Plan 2018-20
12
Promote from within Showcase accomplishments Clear responsibilities
Focus on people
Foster a culture of inclusivity, accessibility, reconciliation and decolonization
Research and Information Services
Community Engagement
Presentations
Partnerships Memberships
Communications
Brock News
13
Brock University IT Strategic Plan 2018-20
8.0 BROCK AT 60 In 2024, Brock will celebrate its 60th anniversary. The realization of the strategic priorities will lead to enhancement in teaching and learning; research, scholarly and creative activities; and community engagement aimed at advancing Brock as a comprehensive university of choice for students, faculty and staff as well as alumni, partners and other stakeholders. Improvements in the student academic and university experience; growth in the quantity, quality and impact of inquiry, knowledge, and originality; and expanding and intensifying bonds with local and global worlds will increase Brock’s reputation. The stage will be set for future success as Brock University enters its seventh decade. ITS will continue to strengthen our ties with the Brock community, including students, faculty, staff and the wider and virtual community in which Brock plays an integral role in student success, researcher initiatives and academic excellence. We anticipate that over the next five to 10 years, the spectrum of technology available to the University community will continue to advance at a faster pace, will be easier to use, mobile friendly and highly accessible, allowing seamless communication and collaboration between students, faculty and staff. The trend towards functionality across multiple devices will also continue, allowing a user to experience simpler access and support. Cloud platforms will continue maturing, resulting in faster, simplified implementation and use, and providing technically complex infrastructure for security, storage and computing power that is scalable and offers high functionality. These advancements will be the foundation of ITS’ 5-year vision for a service delivery model that is predicated on self-service with 0 wait time. From a research perspective, we expect seamless and simplified sharing of research data from global sources that will be readily
available on collaborative spaces to inform and further advance the research agenda. To realize this vision, the IT Strategic Plan has been designed to include initiatives that will: • Rationalize modern, leading software services to align with user needs, that are scalable, secure and accessible to meet the needs of the 21st century learner, in order to maximize utilization and minimize operational costs; • Provide core services that are user friendly, support mobile users to allow access from anywhere at anytime and offer integrated data for better than ever information support that can be drilled down openly and easily for accurate, timely decision making; • Provide a self-service highly automated model for simplified access to IT services for research, data-supported queries, software tools, sharing and staying connected; and • Improve ITS decision-making and technology investments by utilizing analytics and metrics. ITS’ ongoing efforts are conditional upon the availability of adequate resources, not only of skilled, capable staff but also financial resources to allow us to mature into a highly adept, client-focused team delivering services and solutions that are clearly aligned with user needs and anticipatory of future requirements. For us to get there, we need to invest in our employees to make the transitions necessary to keep pace with rapidly changing technology to continue to bring value to the University.
Brock University IT Strategic Plan 2018-20
14
9.0 CONCLUSION The IT Strategic Plan presents strategic goals and supporting action items and initiatives for the short to medium term. They, and our shared vision, mission and values, demonstrate how ITS aligns with the broader University strategic priorities. Brock University has been on a trajectory of growth and development, transforming from a small, primarily undergraduate institution into a mid-sized, nationally recognized comprehensive university. Similarly, ITS has been evolving and maturing to meet the needs of a rapidly growing institution of higher learning and research and to take advantage of rapidly advancing technology in order to address the needs of the University for greater communication and collaboration in a seamless, secure and accessible manner through any device at any time. ITS will continue on this path lockstep with the University. We will continue to strengthen our relationships with all areas of the University, streamline our processes to deliver IT services in a faster and more responsive manner, be the centralized IT resource for the University with specific areas of specialty, be an agile team regardless of the area of work and to align with and provide support for the University’s research and academic goals and initiatives.
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Brock University IT Strategic Plan 2018-20
10.0 APPENDIX 1: IT STRATEGIC PLAN IT Strategic Plan: Vision, Mission and related Principles Vision:
ITS is a trusted partner in the University’s teaching, learning, research and administrative initiatives and in the broader Niagara community
Mission and related Principles:
1. Foster collaboration and trust 1.1. Mature / enhance IT governance model 1.2. Continually improve stakeholder and partner relationships through open and transparent dialogue 2. Develop and enhance a reliable technology-rich environment 2.1. “Cloud first” strategy 2.2. Adopt solutions that can be readily implemented, are scalable and fully integrated 2.3. Reflect good stewardship over technology resource investments: buy / partner instead of build 3. Provide secure and accessible systems 3.1. Provide solutions that safeguard the University’s data while prioritizing user experience 3.2. Cultivate a security aware organization 3.3. Provide universal access that accommodates compliance and policy requirements 4. Continue promoting a service-oriented culture within ITS to support the Brock community 4.1. Provide value-added services that are user-centric
Brock University IT Strategic Plan 2018-20
16
1. TEACHING AND LEARNING
Number 1.1.A.1-1
Faculty, students, CPI and ITS to identify new opportunities
1.1.A.1-2
Planning and implementation of teaching and learning systems – see below
1.1.A.1-2.1 (639)
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Brock University IT Strategic Plan 2018-20
Measurement/Initiative
Objective
Goal
Action Item
1.1 To facilitate the exploration, development and adoption of new teaching tools and technologies that enhance the University’s pedagogy, in partnership with CPI.
1.1.A. Provide IT solutions designed to optimize teaching and learning, where possible creating measurable benefit to faculty and students.
1.1.A.1. Engage faculty and students to solicit input about future teaching and learning technologies and provide relevant IT services.
FY19/20 Q1
Q2
Support Undergraduate Program Committee review process (including tracking curriculum, vetting academic programs, determining courses to offer and when, etc., e.g., APC replacement)
1.1.A.1-2.3 (1110)
Learning Management System
1.1.A.1-2.4 (1086)
Tphi – Assigner module
1.1.A.1-2.5 (1095)
Teaching Practicum Evaluations and Payments
1.1.A.1-2.6 (825)
External Student
1.1.A.1-3 (1099)
Investigate expanding O365 services
Q4
Q1
x
Support continuing education initiatives (i.e., occasional course takers)
1.1.A.1-2.2 (1096)
Q3
FY20/21 Q2
Q3
Q4
FY21/22
FY22/23
x
x
x
x
x
x
x
x
x
x
x
x x
x
x
x
x x
x
x
x
x
x
x
x
x
x
x
Brock University IT Strategic Plan 2018-20
18
2. STUDENT EXPERIENCE Objective
Goal
2.1 To ensure student experience is enhanced by the IT services provided.
Number
FY19/20 Q1
Q2
Q3
Q4
Q4
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
2.1.A.1-2 (TSK-1872)
Collaborate with BUSU to implement device charging options for students. Evaluate and provide recommendations on expansion / termination.
x
x
2.1.A.1-3 (1081)
Modernize residences as they are renovated - Decew and Lowenberger Residence – wireless, A/V, monitors, door access, digital signage, MFDs
x
x
2.1.A.1-4 (826)
SIS Modernization
2.1.A.1-5 (1103)
Investigate expanding O365 services
x
x
x
2.1.A.1-6 (1104)
Assess viability of email for life
x
x
x
2.1.A.1-7 (1082)
Zone fitness centre expansion
x
x
x
2.1.A.1-8 (1003)
Student online forms
x
x
x
2.1.A.1-9 (1084)
Student scheduling tool
x
x
2.1.A.1-10 (974)
Support the implementation of the Library’s shared next-generation Library Services Platform (LSP)
2.1.A.1-11 (1111)
Student access mobile design
Brock University IT Strategic Plan 2018-20
x
x
x
x
x
x
Q1
Q2
x
x
x
FY21/22
Q3
x
x
2.1.A. Manage a catalogue of IT services that are relevant, flexible, secure and reliable.
FY20/21
IT infrastructure installation in the Rankin FP Atrium (including network (wired / wireless), telecommunications, security systems, audio visual capabilities in collaboration rooms and public spaces)
2.1.A.1-1 (819)
19
Measurement/Initiative
Action Item 2.1.A.1. Provide value-added services for prospective and current students, in partnership with University student service providers.
FY22/23
x
x
Brock University IT Strategic Plan 2018-20
20
3. RESEARCH AND INFORMATION SERVICES Objective
Goal
Action Item
3.1 To provide secure, accessible 3.1.A. Ensure that IT services and reliable information services are designed to support the with a focus on the needs of University’s goals. students, faculty, staff, researchers and the wider community.
Number
FY19/20 Q2
Reporting / communication of annual strategic plan with faculty, staff to discuss plans and accomplishments
x
x
Rightsize the data centre footprint to align with the cloud-first strategy
x
x
x
x
3.1.A.1-3 (906, 1052)
Develop a unified communications strategy (including proof of concept) for the University
x
x
x
x
x
3.1.A.1-4 (916 924 1081)
Replace legacy controlled door access systems in academic and administrative systems and update software
x
x
x
x
x
x
Upgrade operating systems to current supported version
x
x
x
x
x
x
3.1.A.1-2 (1109)
3.1.A.1-5 (991) 3.1.A.1-6 (TSK-4991)
Q1
Q2
x
x
Q3
Q4
x
x
FY21/22
FY22/23
x
x
x
Researcher (Digital scholarship lab) outreach
x
x
x
x
3.1.A.1-9
Partner with Library to support researchers
x
x
x
x
3.1.A.1-10
Partner with ORS to support researchers
x
x
x
x
x
x
3.1.A.1-8 (TSK-4992)
Collaborate with academic partners to develop Proof of Concept High Performance Compute cluster utilizing idle time on existing lab workstations
x
x
3.1.A.1-11 (1120)
Mature the service delivery model for researchers and the Brock community
x
x
3.1.A.1-12 (1113)
Implement an enterprise CCTV solution
x
x
3.1.A.1-13 3.1.A.1-14 (TSK-3777)
Brock University IT Strategic Plan 2018-20
Q4
x
3.1.A.1-7 (1107)
Workshops and Technology Day to engage researchers and promote IT services
Q3
FY20/21
Q1
3.1.A.1-1
21
Measurement/Initiative
3.1.A.1. Engage with the Brock community to understand technology needs and provide relevant IT services.
Delivery of ITS targeted communication to the Brock and Research community Expand and revamp service catalogue to include services offered to researchers and the Brock community
x x
x
x
x
x
Brock University IT Strategic Plan 2018-20
22
3. RESEARCH AND INFORMATION SERVICES (Continued)
Number 3.1.A.1-15 3.1.A.1-16 (TSK-5006) 3.1.A.1-17
Renew the ITS SharePoint site
Q1
Q2
Q3
FY20/21 Q4
Q1
Q2
Q3
x x
x
Q4 x
3.1.A.1-19 (TSK-5097)
Increase promotion of Brock policy guidance tool
FY21/22
FY22/23
x
x
x
Investigate adding Apple computers to the redeployment program Increase promotion of Brock tools and applications
Brock University IT Strategic Plan 2018-20
FY19/20
Investigate opportunities for expanding site licensing for commonly used software
3.1.A.1-18 (TSK-5003)
x x
x x
x
x
x
x
x
x
3.1.A.1-20 (933)
Increase core service availability by leveraging cloud computing, virtualization and site resiliency
x
x
x
x
x
x
x
x
x
x
3.1.A.1-21 (1131)
Develop storage solutions for research data
x
x
x
x
x
x
x
x
x
x
Use analytics and metrics to make informed technology and related investment decisions
x
x
x
x
x
x
x
x
x
x
3.1.A.1-22
23
Measurement/Initiative
Brock University IT Strategic Plan 2018-20
24
3. RESEARCH AND INFORMATION SERVICES Objective
Goal
Action Item
3.1 To provide secure, accessible 3.1.A. Ensure that IT services and reliable information services are designed to support the with a focus on the needs of University’s goals. students, faculty, staff, researchers and the wider community.
Number 3.1.A.2-1
Measurement/Initiative
FY19/20 Q1
Q2
Q4
Q1
3.1.A.2-1.1 (1110)
Learning Management System
3.1.A.2-1.2 (825)
Human Resources System (Workday) – Talent
3.1.A.2-1.3 (928)
Facility Management Archibus Building Operations
3.1.A.2-1.4 (826)
Student Information System
3.1.A.2-1.5 (1028)
Central Inventory system (Science Stores, FM – Facility Focus replacement)
3.1.A.2-1.6 (1029)
Research information system
3.1.A.2-1.7 (1002)
Admissions OUAC electronic files to XML format
x x
x
Q3
Q4
x
x
FY21/22
FY22/23
x
x
x
x
x
x
x x
3.1.A.2-1.9 (TSK-4808) BrockDB User Interface update
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
3.1.A.2-1.10 (1094)
BrockDB single sign-on
3.1.A.2-1.11 (1118)
Admitting across 2 calendar years
x
x
3.1.A.2-1.12 (1117)
Multiple offers to applicants
x
x
3.1.A.2-1.13 (737)
Finance budget module
x
3.1.A.2-1.14 (1088)
Ancillary fees opt out
x
3.1.A.2-1.15 (1080)
SIN collections
x
Brock University IT Strategic Plan 2018-20
Q2
Planning and implementation of approved systems – see below
3.1.A.2-1.8 (TSK-4809) Reporting tool for BrockDB
25
Q3
FY20/21
3.1.A.2. Maintain an IT roadmap.
x
x
x
x
x
x
x
x
Brock University IT Strategic Plan 2018-20
26
3. RESEARCH AND INFORMATION SERVICES (Continued)
Number 3.1.A.2-1.16 1005 958 957 956 1007 1009 1097 1011 1012 1016
27
Measurement/Initiative
FY19/20 Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
FY21/22
FY22/23
Re-writes contingent on SIS Workday implementation and timelines: • Admissions Dashboard rewrite • IELP Admissions Dashboards • Recruitment Admissions Dashboards • International Admissions Dashboards • Enrollment Dashboards rewrite • Enrollment Planning Management rewrite • Graduate Enrollment Planning Management rewrite • SWAC Dashboard rewrite • MTCU rewrite • Tuition revenue rewrite
3.1.A.2-1.17 (1106)
Application for matching or internal grant funding
x
x
3.1.A.2-2 (1075)
Identity and access management framework implementation
x
x
3.1.A.2-3 (995)
Consolidate desktop and server management tools into Microsoft Core Infrastructure Suite
3.1.A.2-4 (973)
Migrate user data to O365
3.1.A.2-5 (REQ-4698)
Improve process for external SharePoint access
Brock University IT Strategic Plan 2018-20
FY20/21
x
x
x
x
x
x
Brock University IT Strategic Plan 2018-20
28
3. RESEARCH AND INFORMATION SERVICES Objective
Goal
Action Item
3.1 To provide secure, accessible 3.1.A. Ensure that IT services and reliable information services are designed to support the with a focus on the needs of University’s goals. students, faculty, staff, researchers and the wider community.
Number 3.1.A.3-1 (1089)
29
Brock University IT Strategic Plan 2018-20
Measurement/Initiative Develop a comprehensive IT business continuity plan to augment the current process
FY19/20
FY20/21
Q1
Q2
Q3
Q4
x
x
x
x
Q1
Q2
Q3
Q4
FY21/22
3.1.A.3. Develop a plan for the resilience, business continuity and disaster recovery of core services.
FY22/23
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3. RESEARCH AND INFORMATION SERVICES Objective
Goal
Action Item
3.1 To provide secure, accessible 3.1.A. Ensure that IT services and reliable information services are designed to support the with a focus on the needs of University’s goals. students, faculty, staff, researchers and the wider community.
Number
31
Brock University IT Strategic Plan 2018-20
Measurement/Initiative
3.1.A.4-1
Establish project management governance and implement technology efficiencies
3.1.A.4-2
Showcase select ITS staff in “Employee Feature” in SharePoint@Brock
3.1.A.4-3
Showcase select ITS projects on ITS SharePoint and Brock News
3.1.A.4-4
Develop a performance management program for ITS in conjunction with HR
3.1.A.4-5
Support Brock in its EDI (Equity, Diversity, Inclusivity) initiatives
FY19/20
FY20/21
Q1
Q2
Q3
Q4
x
x
x
x
x x
Q1
x x
Q2
x x
FY21/22
FY22/23
x
x
x
x
x
x
x
x
x
x
x
Q3
x x
3.1.A.4. Define and implement quality management practices and tools to support IT services.
Q4 x
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4. COMMUNITY ENGAGEMENT Objective
Goal
4.1 To support community engagement with the University through participation in community activities.
Number
33
Brock University IT Strategic Plan 2018-20
Measurement/Initiative
FY19/20
4.1.A. Take a lead in key activities involving community partners.
FY20/21
FY22/23
x
x
x
x
x
x
x
x
x
x
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Continue active participation in CUCCIO, with a particular interest in the Shared Security Services Group, for agile information sharing on threats with advice aimed at mitigation and reducing impacts.
x
x
x
x
x
x
x
x
4.1.A.1-2
Continue active participation in the Niagara CIO Consortium, particularly discussions on shared services including security, for agile information sharing on threats with mitigating advice aimed at reducing impacts
x
x
x
x
x
x
x
x
4.1.A.1-3
Investigate IT requirements for Canada Summer Games
x
x
x
x
x
x
x
x
4.1.A.1-4
Presentations / external memberships (e.g., Connexall, Workday at CAUBO, other vendors, MNP)
x
x
x
x
4.1.A.1-5
ITS annual report Simplify guest onboarding for wireless access
4.1.A.1-7
Security presentations to students by AVP ITS
4.1.A.1-8
Showcase select ITS projects on ITS SharePoint and Brock News
x x
x x
x
x
4.1.A.1. Assume an active role and explore potential synergies and opportunities with the Niagara community.
FY21/22
Q1
4.1.A.1-1
4.1.A.1-6 (1108)
Action Item
x
x
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5. INFORMATION SECURITY Objective
Goal
5.1 To increase the University community’s awareness and management of information security.
Number
Measurement/Initiative
5.1.A.1-1 (TSK-5005)
Maintain a Security Awareness Program in partnership with key stakeholders across the University
Q2
Q3
FY20/21 Q4
Q1
Q2
Q3
x
Q4 x
FY22/23
x
x
x
x x
x
x
x
x
5.1.A.1-3 (1105)
In conjunction with the CISO, enhance the University’s IT incident management protocols (including policy and related processes, security information and event management (SIEM))
x
x
x
x
5.1.A.1-4 (1121)
In conjunction with the CISO, develop an IT security operations centre (SOC) solution for the University
5.1.A.1-5 (1122)
Develop and implement an information security program
x
x
x
x
x
x
x
x
x
Multi-factor authentication
x
x
x
x
x
x
x
x
x
Manage the security risk on all devices
x
x
x
x
x
x
x
x
x
Mature boundary defence
x
x
x
x
Develop and implement a plan to achieve and maintain PCI compliance in a sustainable manner (including PCI roadmap, process flow for new requests and ASV scanning)
x
x
x
x
x
x
x
x
5.1.A.1-8 (1126) 5.1.A.1-9 (843 642)
x
5.1.A.1. Enhance the Universitywide user awareness and information security management programs.
FY21/22
In conjunction with the CISO, develop vulnerability management plan to address information security risks
5.1.A.1-7 (993)
Brock University IT Strategic Plan 2018-20
Q1
5.1.A. Investigate, remediate and communicate preventative measures.
5.1.A.1-2 (843)
5.1.A.1-6 (947 1123 1124 1125)
35
FY19/20
Action Item
x
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