Britain in Hong Kong Sept 2015 - Oct 2015

BRITAIN IN HONG KONG

The Official Magazine of The British Chamber of Commerce in Hong Kong Issue 38 Sept - Oct 2015

THINK GREEN

Stay connected www.britcham.com

BRITAIN

September-October 2015

IN HONG KONG

The Official Magazine of The British Chamber of Commerce in Hong Kong

Chairs of Specialist Committees Business Angel Programme

Logistics Committee

Asia Spa & Wellness Limited

M Power Associates

Neil Orvay

Mark Millar

Business Policy Unit

Luxury & Retail Committee

Executive Counsel

David Morris

Tim Peirson-Smith

Paul Redmayne-Mourad

China Committee

Tim Summers

Marketing & Communications Committee

Construction Industry Group

Ogilvy & Mather Group

Nigel White

Adam O’Conor

Gammon Construction Limited

Real Estate Committee

CSR Steering Group

Jones Lang LaSalle

Simon Phipps

Jeremy Sheldon

KPMG

Scottish Business Group

Education Committee

Hill & Associates

Danny Harrington

John Bruce

ITS Education Asia

Small & Medium Enterprises Committee

Environment & Energy Committee

International Study Programmes (HK Ltd)

Anne Kerr

Viktoria Kish

Mott MacDonald Hong Kong Limited

Strategic Supply Chain Forum

Financial Markets Committee

Vendigital Limited

Richard Winter

Dominic Jephcott

Quam Limited

Women in Business Committee

HR Advisory Group

The Fry Group

Sheila Dickinson

Innovation & Technology Committee

YNetwork Committee

CIO Connect

Cushman & Wakefield

Les Hales

Caroline Court

Cover Image: Cover yangphoto Image: cienpies

Publisher Paul Davis

paul@ninehillsmedia.com

Editor Gina Miller

gina@ninehillsmedia.com

Kieran Colvert Editorial

Support kieran@ninehillsmedia.com

Design & Ester Wensing Production ester@ninehillsmedia.com

Advertising

Jennifer Luk

jennifer@ninehillsmedia.com

Room 1201, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong Tel: (852) 28242211 Fax: (852) 2824 1333 Website: www.britcham.com

Britain in Hong Kong is available on board and mailed to readers in bio-degradable envelopes.

British Chamber of Commerce Secretariat Executive Director

Events Manager

Personal Assistant

Events Executive

General Manager

Events and Marketing Assistant

Marketing and Communications Manager

Finance Manager

Andrew Seaton Kate Chow Jessie Yip

Emily Ferrary

Business Development Manager

Hugo Deacon

Membership Manager

Lucy Jenkins

Stephanie Rose Mandy Cheng Emily Chan

Michelle Cheung Secretary

Yammie Yuen Office Assistant

Sam Chan

The British Chamber’s Sterling Members

Level 12, Infinitus Plaza, 199 Des Voeux Road, Sheung Wan, Hong Kong Tel: (852) 3796 3060 Fax: (852) 3020 7442 Email: enquiries@ninehillsmedia.com Website: www.ninehillsmedia.com © All published material is copyright protected. Permission in writing from the Publishers must be obtained for the reproduction of the contents, whole or in part. The opinions expressed in this publication are not necessarily the opinions of the Publishers. The Publishers assume no responsibility for investment or legal advice contained herein.

CONTENTS BUSINESS UPDATE 4 Chairman’s Message

5 After Angels

6 News

8 Appointment & Sponsorship Announcements

10 New Members

IN DETAIL ENVIRONMENT FEATURE 12 The Metamorphosis ENVIRONMENT FEATURE 16 Clearing the Air ENVIRONMENT 20 Urban Enterprise ENVIRONMENT 24 The Resilience Dividend ENVIRONMENT 26 Getting to Green ENVIRONMENT 28 Time to Change the Game MARKET TRENDS 30 Channelling Customer Comments CLASSIC CARS 32 Start Your Engines!

LEADERSHIP 34 Vision 2030: Finding Tomorrow’s

REAL ESTATE 36

THOUGHT LEADERSHIP 38

BUSINESS SOLUTIONS 40 CHINA BUSINESS 42

LOGISTICS 44

TECHNOLOGY 46

LANGUAGE 48

Leaders, Today A Renaissance for Investors Change Management in Hong Kong Solutions by Students Top Tips in China Supply Chain Strategies for the Asian Century Cyber Breach Response New Language for New Lands

LIVING

TRAVEL LUXURY & LIVING BOOKS

50 54 56

10 Things We Love about Bhutan Desire Made Real In Review with Haywood Hill

YOUR CHAMBER 58 SME Marketplace

60 Member Discount

62 Member Get Member EVENTS 63 Head of the Table with Martin Cubbon, Swire

64 Women in Business Summer Networking Lunch

65 Inspirational Women Series with Joanne Ooi 65 Retail and Consumer Panel Event

66 Business Angel Programme

67 Shaken Not Stirred

BUSINESS UPDATE: CHAIRMAN'S MESSAGE

I am very grateful to all the Committee chairs and members for the great contribution they make to the work of the Chamber.

Dear Members I hope you have had a good summer. Developments in the Eurozone and Greece, and in stock markets in the region, have meant it has been anything but a quiet period in respect of the wider backdrop for many businesses.

In my last message, I mentioned the excellent meeting the Chamber had with the Chinese Ministry of Foreign Affairs Commissioner in Hong Kong. In July, the Chamber had an equally interesting meeting with the Vice Governor of Guangdong Province, Mme Zhao Yufang. The Vice Governor set out her strategy and approach in respect of foreign investment in the province, in particular about the plans for the pilot free trade zones.

The atmosphere of the discussion was extremely positive, and the Vice Governor was accompanied by a number of other senior Provincial Government officials. What was also encouraging from this meeting, as with our meeting with the Commissioner, was the clear recognition of the British Chamber’s role as a leading international business body in Hong Kong. These two meetings represent a real step up in the level and quality of the Chamber’s engagement with senior Chinese official figures.

I would like to take this opportunity to talk about an aspect of the Chamber’s work, which does not always receive the attention it deserves – its committee structure.

The Committees cover a huge range of sectors, including business policy, real estate, environment and energy, financial markets, innovation and technology, and education, to name but a few. They drive the Chamber’s extensive policy and advocacy work, making sure the Chamber’s voice is heard on issues that affect the business environment; and leading the work of responding to the many HKSAR Government consultation exercises we are invited to take part in.

The Committees also generate proposals for our events series.

We are now establishing a Healthcare Committee, reflecting the growing business importance of the sector. We have also relaunched the former YNetwork Committee as the Emerging Leaders, giving the group a much clearer business focus.

The Committees also provide excellent developmental and networking opportunities. If you would like to learn more about how to get involved in their work, please contact Hugo Deacon at: hugo@britcham.com.

Looking ahead to the autumn, we have a busy programme of events lined up already. One highlight, which you may like to mark your diaries, is the Rugby World Cup Dinner on 24 September, featuring former England player and Rugby World Cup winner Josh Lewsey.

We are grateful for the great support from HSBC and KPMG for this event, and from British Airways as well.

We are also grateful to the Economist for its continued sponsorship of the Emerging Leaders Lunch Series for the second year in a row, and finally, we are delighted to be launching a new Entrepreneur Series, which is being generously sponsored by Virgin Atlantic.

In October, the Executive Director, Andrew Seaton, and I will be in London to take part in events associated with Hong Kong SAR Chief Executive C Y Leung’s visit to the capital. The Chief Executive’s visit will be important in raising the profile of Hong Kong as a business centre, particularly at a time when the State Visit by President XI, later in the month, will see a huge focus on the UK’s economic and business relationship with China.

From the Chamber’s perspective the events will also provide us an opportunity to highlight the role of the Chamber in promoting business links between the UK, Hong Kong and China.

Andrew Weir

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After Angels Each year, many businesses apply to the British Chamber’s Business Angel Programme to seek mentors, advice and possible funding to get their dreams off the ground. Each issue, in a brief Q&A, Britain in Hong Kong will endeavour to reaquaint our members with the successful applicants of the Programme, and showcase who they are and where fortune and hard work has taken them.

Mukesh Bubna Founder & CEO, Monexo Innovations Limited When did you apply to the British Chamber’s Angel Business Programme?

Monexo Innovations Limited applied to the British Chamber’s Angel Business Programme in 2014.

What funding or other support have you received?

Through the programme we have received excellent mentorship and support from external partners of BritCham. Specifically we benefited from their help with polishing our pitch. We would recommend that everyone goes through this program as this partnership has been beneficial to us and the overall experience has been positive.

About The Company: Monexo Innovations Limited (www.monexo.co) is an online marketplace for peer-to-peer lending for Asia with Hong Kong as its first market. Our vision is to democratise finance by enabling affordable access to credit for borrowers and providing attractive returns to savers.

Monexo is an incubatee at Cyberport Hong Kong and is one of the founding members of the Hong Kong Internet Finance Council.

About the Business Angel Programme: The British Chamber’s Business Angel Programme, launched in late 2007, was the first such initiative to be launched in Hong Kong. Since its inception, the Business

What has your growth or development been since then?

Since we applied to the British Chamber’s Angel Business Programme last year we have gone live with our website (www.monexo.co) and launched our first product, Rent Cash-In. Monexo has also grown more diverse with the addition of team members from Brazil, Singapore, India, the United States, and Canada.

What’s next?

As we are always striving to grow, we will be launching our second product in Hong Kong at the end of September. Further, we will also be expanding Monexo’s reach into another market in December 2015.

Angel committee has reviewed applications from hundreds of enthusiastic Hong Kong entrepreneurs, introducing many of them to a wealth of Angel Investors and Professional Advisors drawn from the membership of the British Chamber. The Business Angel Programme runs a series of events every year, which allows shortlisted candidates to present their business plans in front of a panel of investors and enjoy the opportunity to network and make valuable contacts. The British Chamber Business Angel Programme is sponsored by Baker Tilly Hong Kong and supported by TiE HK and Connect Communication.

For more information visit angel.britcham.com. The next round is open for applications and the deadline to submit is Friday, 2 October 2015.

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BUSINESS UPDATE

Meeting Zhao Yufang, Vice Governor of Guangdong Province At the end of July the Chairman, Executive Director and members of the Chamber were invited to a meeting with the Vice Governor of Guangdong Province, Mme Zhao Yufang. The Vice Governor and members of her delegation updated Chamber members around the Free Trade Zone, followed by a detailed question and answer session with members.

The Vice Governor spoke very positively about the British Chamber, noting the role of both the Chamber and its member companies in developing business links between Hong Kong, the UK and China. Upon noting ‘the leading role’ Chamber companies had taken in investing and doing business in Guangdong, the Vice Governor invited

a delegation from the Chamber to make a return visit and carry forward the discussion in the future.

The Chamber kindly accepted this offer and is in the process of organising the trip.

NEWS

Dining with the Commissioner of the Ministry of Foreign Affairs of the PRC

On 18 June 2015, a delegation of members from the British Chamber of Commerce was invited to a luncheon with Song Zhe, Commissioner of the Ministry of Foreign Affairs of the People’s Republic of China in the Hong Kong Special Administrative Region.

Members of the Chamber and the Commissioner discussed China – UK relations, the Chinese economy, and the role of Hong Kong as the super-connector between China and the rest of the world both as a finance and trading centre.

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During lunch, members of the Chamber asked questions on key areas affecting British Businesses in both Hong Kong and China, including the Asia Infrastructure Investment Bank, the One Belt One Road initiative, the “new normal” economy, Free Trade Zones and China’s changing attitude to foreign investment, and its strategy for continued financial liberation and further developing capital markets.

Attendees:

Commissioner Song Zhe, Andrew Weir, Andrew Seaton, Geoff Riddell, Mark Greenberg, Steve Willis, Noel Quinn, Barry Wilson, Tim Summer, William Lau, Milton Cheng, Mike Buxton, Paul Redmayne-Mourad, Dominic Jephcott, David Dodwell, Anthony Davies, Moses Tse, Richard Kao, Scott Lindsay, Paul Jancar, Ian Smith, Rebecca Wong, Ian Cooking, and Hugo Deacon.

www.britcham.com

A new generation of business innovators This July, six secondary school students emerged among the next generation’s top entrepreneurs with their innovative mobile phone designs to address the needs of the elderly in Greater China at this year’s FedEx Express/ Junior Achievement International Trade Challenge (FedEx/ JA ITC) Hong Kong Final.

These budding young entrepreneurs will represent Hong Kong in a competition with counterparts from other Asia Pacific markets at the Regional Final in Singapore from August 11-13.

Now in its ninth year, the FedEx/ JA ITC has inspired almost 12,000 students in Asia Pacific markets to understand entrepreneurship from a global perspective.

WRG appointed to build new adidas Hong Kong sportsbase WRG and adidas created a six-week sports base in the iconic Hong Kong skyline. The sports base includes a full size basketball court and football pitch, providing multiple activities on site from Football, Basketball, Fitness training, Yoga and Running to Boost Your Summer.

Rina Ho, Brand Director for adidas Hong Kong said: “Our purpose was to create a new experience and opportunity for Hong Kong to promote sports especially for youth during their summer holidays.

WRG was appointed as we needed a strong and experienced agency partner who believes in the same purpose and will work closely with us to overcome challenges and explore new territories together” The adidas sports base, opened to public from 2 July, will host several competitions. Some of the tournament winners will represent Hong Kong at the final competition in China.

NEWS

Rugby World Cup winner Josh Lewsey comes to dinner

On 24 September 2015, the British Chamber will be holding a Rugby World Cup dinner together with Josh Lewsey. Josh is a former World Cup winner, British and Irish Lion, and Army Officer, known for his breadth of experiences outside sport.

At the dinner, Josh will discuss why he ended up working for the opposition, what he thinks about the Wales vs England game and more broadly, why he is so passionate about the opportunity this RWC affords to the role of sport within society.

Thanks to HSBC and KPMG for their sponsorship support and British Airways for helping to fly Josh to Hong Kong.

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IN DETAIL: BUSINESS

Raymund Chao named new PwC Chairman In July, PwC announced that Raymund Chao had been appointed its new Greater China Chairman. Mr Chao has also joined PwC’s global Network Leadership Team as one of five senior partners, and the only Asian representative. He will play a vital role in setting the Raymund Chao overall strategy for the PwC network and the standards to which PwC firms agree to adhere.

“Raymund is a proven leader with the knowledge and breadth of experience needed to successfully grow PwC in China and in the region. He has been instrumental in growing PwC’s Assurance business in the region over the last ten years, and has a track record of more than 30 years of experience

NEW

Previously, Mr Chao was PwC’s Assurance Leader for China and the Asia Pacific and a core member of the PwC Global Assurance Executive Team.

“I am honoured to have been appointed the new Greater China Chairman for PwC, and to help steer the firm through a fast-changing business environment.

PwC will continue to invest in our people with the aim of building trust and solving important problems in society. We can achieve this by delivering timely solutions that help companies transform their business models, grow through innovation and technology, and stay ahead of global megatrends,” said Mr Chao.

Mr Chao succeeds Silas Yang, who retired from PwC after 32 years.

APPOINTMENT & SPONSORSHIP ANNOUNCEMENTS

The Economist continues support for networking lunch series The British Chamber is delighted to announce that the Economist will continue to support the increasingly popular networking lunch series as sponsors. This series of four networking lunches, co-ordinated by the Emerging Leaders Committee (previously known as the Young Executives’ Network), is aimed at young professionals in Hong Kong. Friendly and informal, these lunches provide attendees the opportunity to make valuable contacts over a delicious lunch. The series began on 30 July 2015 with a sold-out event at NOM in Soho.

The Economist is offering Chamber members and attendees of the networking lunches special offers on subscriptions, please email info@britcham.com or visit www.britcham.com/events for more details.

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in the profession,” said Dennis Nally, Chairman, PricewaterhouseCoopers International.

British Chamber launches new Entrepreneur Series sponsored by Virgin Atlantic – “Let it Fly” Virgin Atlantic is sponsoring a series of four talks. Over the coming months, we will invite the hottest Hong Kongbased entrepreneurs who are shaking up the start-up world to share their success stories. You will be able to listen to how they build companies, inspire their teams and keep the business running amid challenges. The series is jointly co-ordinated by the Emerging Leaders Committee and the SME Committee.

The new Virgin Atlantic campaign and tagline of the series, “Let it Fly”, captures the pioneering spirit and entrepreneurial essence and through these events, we hope to inspire and challenge the audience to seek out new experiences and opportunities.

www.britcham.com

‘A love of learning and confidence for life’ Kellett School, the British International School in Hong Kong Kellett is an English National Curriculum, through-train school, offering an outstanding education from Reception to Sixth Form (A Levels) Further information is available at www.kellettschool.com and enquiries may be sent to admissions@kellettschool.com 9

BUSINESS UPDATE

New British Chamber Members for June CORPORATE Black Isle Group David Nicholas Lewis Senior Leadership Consultant T: +852 2857 7931 E: david@blackislegroup.com A: Suite 601, 6/F, Shun Kwong Commercial Building, 8 Des Voeux Road West, Hong Kong Training

Strategic Decisions Group HK Ltd

Peter Hopper Partner & Managing Director T: +852 9191 3831 E: phopper@sdg.com A: Unit 29, 23/F, One Island East, Westlands Road, Hong Kong Consultancy

Chazey Partners Asia

Robert Serjeant Managing Director - Asia T: +852 9540 2821 E: robserjeant@chazeypartners.com A: Unit 1703-07, 17/F, One Pacific Place, Queensway, Hong Kong Consultancy

ADDITIONAL EY

Amita Gupta Associate Director

T: +852 9686 3066 E: amita.x.agarwal@gmail.com A: 33/F, Block 2, The Belcher’s, 89 Pokfulam Accountancy

Hongkong Land Limited

Paul Bennett Asset Manager T: +852 2842 8365 E: paul.bennett@hkland.com A: 8/F, One Exchange Square, Central, Hong Kong Real Estate & Property Services

STARTUP Native Union

John Brunner CEO T: +852 3590 5272 E: paul@freshaccounting.biz A: 21/F, Nam Wo Hong Building, Wing Lok Street, Sheung Wan, Hong Kong Lifestyle

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Red Ant Asia Ltd

Elisa Harca Regional Director, Asia E: elisa.harca@redant.com A: Unit 23, 23/F, Island Beverley, Great George Street, Hong Kong Consultancy

OVERSEAS Shenzhen HOME Women’s and Children’s Hospital

Willy Wang Marketing Development T: +86 51033774 E: 1040348525@qq.com A: No. 12018, 1, 12018, HOME Hospital, Nanshan District, 518000, China Non-Profit

STERLING ADDITIONAL Accenture Company Ltd.

Lapman Lee Director, Financial Services, Accenture Greater China T: +852 9386 6750 E: l.lee@accenture.com A: Unit 8506B-08, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Consultancy

Sharon Chu Senior Manager, Financial Services, Accenture Greater China T: +852 2249 2981 E: sharon.w.chu@accenture.com A: Unit 8506B-08, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Consultancy

DLA Piper Hong Kong

Joyce Chan Partner T: +852 2103 0473 E: joyce.chan@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Edward Chatterton Partner T: +852 2103 0808 E: edward.Chatterton@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Samantha Boston

Farrah Saleem

Communications Manager

Registered Foreign Lawyer

T: +852 2103 0458 E: samantha.boston@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

T: +852 2103 0591 E: farrah.saleem@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Alan Gin

Jeannette Tam

Head of HR Operations, HK

Senior Associate

T: +852 2103 0808 E: alan.gin@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

T: +852 2103 0815 E: jeannette.tam@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Heng Loong Cheong

Christopher Knight

Partner

Registered Foreign Lawyer

T: +852 2103 0808 E: hengloong.cheong@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

T: +852 2103 0530 E: christopher.knight@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Karen Demarco

Paul Chen

Senior Business Executive

Head of Corporate, Asia

T: +852 2103 0808 E: karen.demarco@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

T: +852 2103 0725 E: paul.chen@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Andrew Cooper

Scott Thiel

Regional IT Manager

Partner

T: +852 2103 0808 E: andrew.cooper@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

T: +852 2103 0519 E: scott.thiel@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Ada Wu

YNETWORK

Senior Associate T: +852 2103 0808 E: ada.wu@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Julia Gorham Senior Communications Manager, Asia T: +852 2103 0818 E: julia.gorham@dlapiper.com A: The Landmark Edinburgh Tower (the Landmark Mandarin Oriental Hotel), 11-19A Queen’s Road Central Legal

Strategic Decisions Group HK Ltd

Alice Yung Associate Consultant A: Unit 29, 23/F/F, One Island East, Westlands Road, Hong Kong Consultancy

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New British Chamber Members for July CORPORATE

Linklaters

Mitsui Fudosan Co. Ltd. Justin Li

Partner

Deputy General Manager, Hong Kong Branch T: +852 2855 6954 E: j-li@mitsuifudosan.co.jp A: Level 3, Three Pacific Place, 145 Queen’s Road East, Wanchai, Hong Kong Investment

Maxus

Martin Shaw Head of Digital, Asia Pacific T: +852 2280 3467 E: martin.shaw@maxusglobal.com A: 36/F, Taikoo Place, PCCW Tower, 979 King’s Road, Hong Kong Advertising, PR & Marketing

Linklaters

Marc Harvey Partner T: +852 2842 4888 E: marc.harvey@linklaters.com A: 10/F, Alexandra House, Chater Road, Central, Hong Kong Legal

WSS Engineering Systems Limited

Wayne Smith Managing Director T: +852 2307 5498 E: waynesmith@wsseng.com A: Unit 1107, 11/F, Kwong Kin Trade Centre, Kin Fat Street, Tuen Mun, Hong Kong Construction

Alchemy Asia

Bobby Tsang Business Director

Matthew Middleditch T: +852 2901 5352 E: matthew.middleditch@linklaters.com A: 1 0/F, Alexandra House, 18 Chater Road, Central, Hong Kong Legal

Robert Cleaver Partner T: +852 2901 5525 E: robert.cleaver@linklaters.com A: 1 0/F, Alexandra House, 18 Chater Road, Central, Hong Kong Legal

Jardine Matheson Group

Cindy Ng Executive Director T: +852 2753 2586 E: cindy.ng@hactl.com A: S uperTerminal 1, 9 Chun Wan Road Hong Kong International Airport, Hong Kong Conglomerate / Holding Company

Thomson Reuters Hong Kong Limited

Adrian Riley Partner T: +852 9100 0011 E: adrian.riley@thomsonreuters.com A: 10/F, City Plaza 3, 14 Tai Koo Wan Road, Tai Koo Shing, Hong Kong Printing, publishing and media

T: +852 2503 0111 E: m.collett@mdx.ac.uk A: 28/F, EIB Centre, Bonham Strand East, Sheung Wan, Hong Kong Education

STARTUP Tinst Co.

Asta Lim Owner T: +852 6893 7736 E: tinst.co@gmail.com A: Unit A, 26/F, 86 Victoria Road, Kennedy Town, Hong Kong Education

Candid Group Asia Limited

Alastair Hoyne CEO T: +852 91611655 E: ahoyne@candid.asia A: Unit 01, 19/F, Cheung Kong Center, Queen’s Road Central, Hong Kong Financial Services

T: +852 2522 6022 E: julian.vella@kpmg.com A: 8 /F, Prince’s Building, 10 Chater Road, Central, Hong Kong Accountancy

YNETWORK Maxus

Frank Karl Walter

INDIVIDUAL Ian Hasell

T: +852 2855 6913 E: e-islam@mitsuifudosan.co.jp A: Level 3, Three Pacific Place, 1 Queen’s Road East, Wan Chai, Hong Kong Investment

Business Relationship Manager

ASPAC Regional Head - Global Infarastructure

ADDITIONAL Assitant Manager

Matthew Collett

Julian Vella

Digital Director

Emi Islam

Middlesex University

KPMG

T: +852 2162 8068 E: bobby@alchemyasia.com A: 22/F, The Pemberton, 22-26, Bonham Strand, Sheung Wan, Hong Kong Design

Mitsui Fudosan Co. Ltd.

OVERSEAS

T: +852 2280 3156 E: frank.walter@maxusglobal.com A: 36/F, PCCW Tower, Taikoo Shing, Hong Kong Advertising, PR & Marketing

Managing Director T: +852 2802 9300 E: ian@robertsonhasell.hk A: 2120, Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong

Kevin Kan Administrator T: +852 2523 2029 E: kevinkkan@rogers.com A: 26/F, Pearl Orient House, 60 Stanley Street, Central, Hong Kong

NON-PROFIT WFSGI

Helen Ford Senior Executive Director T: +852 3959 8735 E: hford@wfsgi.org A: Room 1102, 11/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong Not For Profit

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IN DETAIL: ENVIRONMENT

The Metamorphosis Hong Kong is many things: An economic powerhouse, a vibrant, multicultural megacity, an ecological gem, and a mess of smoggy air, single-use plastic discards, and noise and light pollution. Today the city is slowly turning its back on growth at any cost, and moving towards a more sustainable, healthy future.

– By Gina Miller

H

ong Kong is routinely lauded as one of the world’s freest economies, among the top ten best nations to do business. In 2015, Hong Kong was rated as number seven in the Global Competitiveness report, and third in the World Bank’s Ease of Doing Business Survey; a direct result of the city’s low taxes, free entry of foreign capital and excellent rule of law.

But none of these qualities has come to Hong Kong without cost. The song, “The best things in life are free”, would have us believe that “the moon and stars belong to everyone, they cling there for you and me.” For Hong Kong, however, the moon and stars are not always visible; they are shadowed by haze or diminished by light pollution.

The price the city has paid for its success in business is manifest in the polluted air we breathe, the plasticriddled ocean that surrounds us, the noise pollution that batters our ears and the on-going anxieties we have regarding waste management, potable water and cramped urban living space.

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The bad reviews In 2015, the Happy Planet Index (researched by the New Economics Foundation) rated Hong Kong’s “Happiness” at number 102 among 151 countries.

Hong Kong was not only ranked in the bottom third of all nations surveyed, but also in last place among the 11 surveyed countries in East Asia.

In slightly more optimistic news, Hong Kong was rated as the best performing Chinese city in Mercer’s Quality of Living survey, ranking 70th internationally, (behind Singapore at 26th and Tokyo at 40th).

Mercer’s survey is an annual exercise to help multinational companies determine expatriate pay packages when posting staff overseas. Local living conditions in more than 440 cities are analysed according to factors that include the political, economic and socio-cultural environments, as well as health, education, public services, recreation and housing.

The Happy Planet Index focuses on global data considering life expectancy, well being, and Ecological Footprint. Its architects note that, “Most measures of national progress are actually just measures of economic activity; how much we are producing or consuming. By only using indicators like GDP to measure success we are not accounting for

what really matters, producing happy lives for people now and in the future.”

Closer to home, the British Chamber posted the results of its 2015 Business Survey this spring, recording members’ opinions on the Hong Kong Government’s strategy and work in tackling air and water pollution.

Throughout the survey, 55% of Chamber members said that Hong Kong’s current air pollution strategy was “very unsatisfactory”; 35% said that they were equally dissatisfied with the government’s water pollution strategy– a rise of 17% and 9% respectively.

Across the board, 93% of members said they believe that air quality has a negative impact on Hong Kong’s competitiveness as a place to do business.

So how do Hong Kong citizens deal with this polarising position: most competitive yet among the least happy?

And what does any of it mean?

Surveys are useful tools, but our overexposure to the “Hong Kong’s marvellous; Hong Kong’s miserable” clash that is incessantly posted to social media, threatens to degrade the impact of the research.

Apart from sound bites for newsfeeds, what are the issues that Hong Kong is really facing?

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IN DETAIL: ENVIRONMENT

Dr Anne Kerr, the Chair of the British Chamber’s Environment and Energy Committee and Global Head Urbanisation for Mott MacDonald, says that the current issues that are preoccupying the media in Hong Kong include: the quality of drinking water at the tap, smog and hazy days, and the incessant noise levels from traffic and construction works.

“Health impact assessments are beginning to be undertaken to ascertain the effects on the population of a new development or infrastructure,” said Dr Kerr, “and the economic effects can be calculated through various metrics and using different methods. The use of tools provides part of the story – but not all.”

Realistically, tabulating the economic cost of smog and air pollution, heavy metals or contamination of potable water and noise pollution is a massive undertaking.

Part of the story Eight years ago, in the Journal of Toxicology and Environmental Health, Hong Kong Professor AJ Hedley wrote that if Hong Kong improved its air quality from its annual average up to the lowest pollutant levels of better visibility days (according to WHO guidelines), the city would avoid 1,335 deaths; 60,587 hospital bed days, and 6.7 million doctor visits for respiratory complaints each year.

“Direct costs and productivity losses avoided would be over US$240 million a year,” wrote Mr Hedley and his co-authors.

In 2014, the Hedley Index (operated by the School of Public Health, at the University of Hong Kong, and named in honour of Professor Hedley), estimated direct costs and productivity losses caused by air pollution at nearly HK$33 billion to Hong Kong.

The Index also reported a loss of tangible costs at HK$3.4 million. These included direct health-care costs (valued as bed-days used, cost of visits plus travel costs) and value of lost productivity due to work absence caused by sickness or early death (enumerated at 2,616 in 2014).

These figures sound alarming because they are alarming. Too often however, economic damage is the only motivation for redress from businesses and the government.

This kind of economic menace is gaining strength as a rallying cry to incite meaningful change. When

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In the British Chamber’s 2015 Business Confidence Survey, 93% of members said they believe that air quality negative impact on Hong Kong’s competitiveness as a place to do business.

British economist Nicholas Stern wrote The Stern Review on the Economics of Climate Change in 2006, those who challenged the “realism” of climate change were suddenly faced with a far more damning adversary: a P&L statement from an impeccable source. Arguing the science was one thing; arguing the economic costs associated with climate change was something altogether different.

A cautionary tale Dr Kerr urges caution in discussing these issues. “We need to be careful when opining about environment and economics casually. They are inter-related and complex subject and deserve to be given more credence than is currently assigned.”

Just as we cannot trust a blanket statement from a survey to express everything about the quality of life in Hong Kong, research shows that damage to our environment carries escalating costs.

Steps in the right direction The good news is that our environment does appear to be improving. Hong Kong NGO The Clean Air

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Network reported that Hong Kong’s air quality had slightly improved in the first half of 2015 compared to the same period last year. This year’s fuel switch at berth for container ships and large marine vessels has already resulted in a significant drop in Sulphur Dioxide SO2 levels at Kwai Chung; while Nitrogen dioxide NO2 decreased in all monitoring stations, save Tap Mun and Tsuen Wan.

covered a panel discussion on Environmental, Social and Governance (ESG) reporting, “Hong Kong is under a constant challenge to maintain its position as an international financial centre.

Reporting on ESG is no longer seen as “just doing the right thing” but is now at the stage where it is a necessity in order to remain competitive and attract capital.”

On the strength of Civic Exchange, other NGOs and the government, Hong Kong will be able to breath a little easier in the future, and as Christine Loh’s article, “Clearing the Air” (page 16) makes clear, there is a concerted will to move Hong Kong towards a healthier future.

Hong Kong is on the cusp of change. In order to improve the quality of life in the city, attract high-quality investors and employees from other nations, and reduce the cost of pollution here at home, Hong Kong may well find itself at a tipping point.

Likewise, as CBRE’s Director of Sustainability, Tim Shen reports, in “Urban Enterprise” (page 20), that “green building cannot continue to be a ‘nice to have’ differentiator for leading landlords, it must become a building standard.”

Today Hong Kong – its government and corporations – is weighing the balance between the challenges of choosing longterm sustainability over near-term profit, quality of life over GDP, and healthy innovation over status-quo procedure. The city’s environmental is still in the red, but it is slowly moving in the right direction.

Finally, as the British Chamber notes in the article “Time to Change the Game” (page 28), which

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IN DETAIL: ENVIRONMENT

Clearing the Air

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Hong Kong is moving ahead with plans to reduce air pollution from key sources, including power plants and vehicles. – By Christine Loh

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he good news is air quality has been gradually improving in Hong Kong. This is due to both Hong Kong and Guangdong working hard over the past years. Another piece of positive news is that the mainland as a whole has made fighting air pollution a major national effort.

Hong Kong and Guangdong have very substantial emission reduction plans.

An important element to success is the Hong KongGuangdong agreement to reduce pollutants with specific targets. For example, the current agreement has targets for each side to reach by 2015, and upon a review, to set new targets by 2020.

In Hong Kong, we have had major plans to reduce pollution from all key sources, including power plants and vehicles. In the past two years, we have legislated to require a much cleaner quality of marine diesel to

On a day-to-day basis, the bigger air pollution health threat to Hong Kong people is vehicular emissions.

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IN DETAIL: REAL ESTATE

Air Quality in PRD and Hong Kong (2006 - 2014) NO2 Annual Trends 55

60 Hong Kong

50

Pearl River Delta Region

40 30 20 10 0

Annual Averages (ug/m3)

Annual Averages (ug/m3)

SO 2 Annual Trends

50 45 40 Hong Kong 35 30

2006 2007 2008 2009 2010 2011 2012 2013 2014

2006 2007 2008 2009 2010 2011 2012 2013 2014

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O3 Annual Trends Hong Kong Pearl River Delta Region

70 60 50

Annual Averages (ug/m3)

Annual Averages (ug/m3)

PM10 Annual Trends 90

Pearl River Delta Region

60 55 50 45 40

40

35

30

30

2006 2007 2008 2009 2010 2011 2012 2013 2014

be sold in Hong Kong and for all ocean-going vessels to switch to a cleaner fuel while at berth in Hong Kong. Hong Kong is the first jurisdiction in Asia to mandate such measures.

On a day-to-day basis, the bigger air pollution health threat to Hong Kong people is vehicular emissions. That is why we have a range of measures dealing with all types of vehicles.

Between 2014 and 2019, Hong Kong is phasing out 82,000 pre-Euro IV diesel commercial vehicles, which is probably the largest mandatory scheme of its kind in the world.

Hong Kong

Pearl River Delta Region

2006 2007 2008 2009 2010 2011 2012 2013 2014

the next few years. At the same time, Hong Kong will switch to using more natural gas in our local electricity generation and reduce the quality of coal usage, which will also bring about better air quality.

While the various types of control measures noted above take time, we can help people to reduce their exposure to air pollutants.

However, our air quality research does show one major problem: Ozone levels have been rising and are a considerable headache for the whole region. Indeed, ozone is a thorny problem to resolve in other parts of the world too.

This move will eliminate the most polluting vehicles from our roads.

Other major vehicular schemes include upgrading the performance of about 1,400 franchised buses, and replacing the catalytic converters for over 17,000 LPG-powered taxis and public light buses.

Ozone is formed from other pollutants including nitrogen oxides and a wide of volatile organic compounds under the action of sunlight and can react with other substances. Concentrations may be higher particularly on sunny days as a result of the mixing of different pollutants. Unlike primary pollutants, which are directly emitted from an emission source, ozone is a secondary pollutant that arises indirectly.

Together, the marine emissions and roadside emissions reduction schemes will help to improve air quality over

Solving this problem requires substantial efforts across the whole region, including controlling industries that

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emit considerable volatile organic compounds, such as chemicals, printing and furniture production.

While the various types of control measures noted above take time, we can help people to reduce their exposure to air pollutants. Our Air Quality Health Index (AQHI) provides pollutant levels and health-correlated information on a real-time basis so that individuals, particularly those who are more vulnerable, such as the elderly and children, may be able to moderate their activities on high pollution days. We have an “app” which can be downloaded for use.

Along the line of enabling individuals to take preventive action, we collaborated with the organisers of the 2015 Hong Kong Marathon to provide air quality information along the marathon route to give information to runners.

While it does not by itself reduce air pollution, it helps people to use the information to reduce their exposure.

We fully recognise improving air quality and public health is a top priority for the British Chamber of Commerce. We look forward to our continuing collaboration.

Christine Loh is the Under Secretary for the Environment, HKSARG. Environmental protection is a major priority of the Hong Kong Special Administrative Region Government. The Environment Bureau (ENB) and Environmental Protection Department (EPD) are responsible for developing government policies and programs to protect Hong Kong's environment. The ENB oversees overall policy on energy and sustainable development. The EPD, which comes under the ENB, develops and implements policies and programs on air, environmental assessment and planning, noise, waste and water. It also develops nature conservation policy.

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IN DETAIL: ENVIRONMENT

Urban Enterprise Accelerating the pace of green building adoption in Hong Kong is more than necessary; it’s our obligation.

– By Tim Shen

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he US Green Building Council (USGBC) recently released its list of the top ten countries outside the US adopting its Leadership in Energy and Environmental Design (LEED) green building rating system. The list, by certified gross floor area, includes four Asian markets, China (2), India (3), South Korea (5), and Taiwan (7).

Hong Kong, which the USGBC lists separately in its database, didn’t make the cut, despite having a greater number of registered and certified LEED projects than Taiwan, for while Hong Kong has significantly more LEED certified projects than Taiwan by number, the majority are interior fit-out projects by occupiers. Taiwan has mainly enbloc projects.

construction makes sense in China given the scale of urbanisation throughout the country, where only 4% of LEED registered commercial projects are LEED for Existing Buildings (LEED EB). What’s interesting is that in Hong Kong, a mature city with established commercial landscape, this figure is still only 6%.

The industry is clearly missing an opportunity, particularly given that a growing number of tenants are expecting green buildings as a standard. With volume of new construction completed each year typically representing less than 1% of total building stock in Hong Kong, the majority of the environmental impacts of real estate are attributable to those properties already built.

Hong Kong has suffered

The status quo

Existing building rating systems With such strong tenant demand, from a lack of significant have significant benefits over their it raises the question as to Grade-A office supply in new building cousins, particularly in why commercial adoption of that measurement and verification green buildings by building recent years, with vacancy of actual performance is typically owners in Hong Kong lags rates on the island around required, instead of theoretical behind its neighbours. Part designed or modelled performance. of that could be explained 3-4%. This has created a This provides assurance to by a time lag associated with comparative lack of options stakeholders that assets are being construction times for new managed to achieve sustainabilityprojects. There are 41 LEEDfor tenants, making the related performance goals. registered commercial building need for buildings to remain projects in Hong Kong that could competitive through green Systems like LEED EB and Green become certified. According to the Hong Kong Green Building certification less immediate. Mark also have recertification requirements to maintain a BEAM Plus database, so far building’s green credentials. This only four commercial buildings can incorporate updates to those have received a final BEAM systems over time, to help existing Plus certification at the time of buildings maintain performance with the expectations writing, although numerous others have provisional of green building standards in future. certifications.

China’s green proclivity Across the border, a recent research report published

by CBRE China noted a veritable boom in green building certification in recent years, both with LEED and the national China Green Building Label standard, commonly known as the 3-Star system.

These projects are not driven as fiercely by tenant demand, which makes up around 18% of commercial LEED projects compared to nearly two-thirds in Hong Kong.

From a 3-Star perspective, the market uptake is certainly helped by the national strategic plans, which has a goal of enhancing the proportion of green new build projects. The proliferation of certified green

This raises the question of how we move towards greater uptake of green building standards verified by third parties for existing buildings. In Singapore, the answer has effectively been mandated by government regulation that requires all commercial office and retail buildings undergoing major HVAC systems upgrades to also achieve Green Mark for Existing Buildings certification.

This legislation will help ensure Singapore meets its national goal to certify 80% of building stock by 2030. However, no such regulation currently exists in Hong Kong. As a result, the SAR should perhaps look to China for direction, where the market drives the LEED story.

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IN DETAIL: ENVIRONMENT

Hurdles to overcome

This issue may partially explain why tenants don’t Impediments to accelerated market adoption of push landlords for green stock. Even if occupiers have green building certification include levels of supply policies for green buildings, traditional priorities such relative to occupier demand as well as location and rental rates may side as peers pursuing certification as line these. A tenant can also still meet a differentiator. Shanghai Grade A corporate sustainability commitments commercial office has persistently by achieving a LEED for Commercial experienced greater vacancy rates than Interiors fit out in a base building that Greater emphasis Hong Kong over the past five years and is not itself LEED certified (most of the placed on the with new buildings such as Shanghai 66 LEED certified interiors in Hong Tower being developed to be LEED Kong fall into this category). greening of the certified, many standing assets, such as landlord-tenant The missing details Shanghai World Financial Centre and Part of the challenge may be one Jin Mao Tower, have reacted to obtain nexus is expected, of awareness and understanding of certification under LEED EB. as more stakeholders different green building systems in the industry, particularly LEED EB, But Hong Kong has suffered from a lack come to realise where there is still a perception that of significant Grade A office supply in the benefits. certification will involve prohibitively recent years, with vacancy rates on the costly building upgrades. Often, island around 3-4%. This has created initiatives that smack of tokenism, such a comparative lack of options for as the infamous LEED ‘bike racks’ are tenants, making the need for buildings cited as reasons why greening existing buildings to remain competitive through green certification less doesn’t make sense for Hong Kong. immediate. That situation is not expected to change significantly before 2018, although with 35 commercial CBRE has certified more than 450 certified projects properties in Hong Kong registered under LEED’s Core with LEED EB to date, advising on various kinds of and Shell multi-tenant building certification scheme, projects from small retail buildings up to the LEED and eight already certified, peer pressure effect might v4 recertification TAIPEI 101. The system is one of come into play.

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the most cost-effective ways to demonstrate the green credentials of a building, realise cost savings, and improve the market positioning and value of assets.

In a sea of environmental concerns, green building cannot continue to be a ‘nice to have’ differentiator for leading landlords, it must become a building standard.

Major building upgrades are generally not an issue with LEED EB, which specifically does not seek requirement of capital projects, and instead focuses on no-cost and low-cost improvements that help drive operational efficiencies and improve building performance for owners and occupiers.

Systems like LEED EB can be fundamentally different from their design and construction counterparts for new builds. To achieve cost-effective certification and be positioned to successfully recertify in subsequent years, landlords are recommended to engage the services of a consultant with experience in that rating scheme as well as buildings operations and property management.

Some of the biggest obstacles that LEED EB projects experience relate to the landlord-tenant considerations, such as sharing of performance data and collaboration on new programs that support credit requirements. This is an area that has witnessed significant development recently, notably with the Singapore government-launched green lease guidance for its office and retail sectors last year.

Landlord green-lease clauses can make a huge difference to the ability to obtain and retain certification.

Whether formally included in lease documents or not, greater emphasis placed on the greening of the landlord-tenant nexus is expected, as more stakeholders come to realise the benefits of greening.

Tim Shen Director, Sustainability, CBRE Asia

A green building consultant with experience and understanding of these relationship dynamics and strategies is an important success factor for certifying existing buildings.

Hong Kong’s duty to lead In Asia’s World City, where almost 90% of greenhouse gas emissions from end-use electricity consumption are attributable to real estate; waste landfill space has been a critical issue for year; and more than 70% of fresh water is dependent on supply from across the border. In a sea of environmental concerns, green building cannot continue to be a ‘nice to have’ differentiator for leading landlords, it must become a building standard.

With environmental scientists warning us that we are running out of time to change business-as-usual we can’t wait another five or 10 years for things to start to change. Hong Kong has an opportunity, and arguably a responsibility to lead the region, in the way that Singapore already is. The prioritisation of the greening of existing building stock and landlordtenant relationships is where emphasis is needed.

CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting.

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IN DETAIL: ENVIRONMENT

The Resilience Dividend Climate change is often ignored by businesses as it as seen as too difficult to comprehend, but it is a significant risk that can seriously threaten a company’s margins and its sustainability.

– By Dr David Viner

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usinesses around the world often cite the impacts of climate and the weather as a reason for poor financial results. The insurance industry, primarily through the major re-insurers, catalogue the increasing costs of climate impacts across the globe which is now running at over US$100 billion per year.

Single events such as Hurricane Sandy in the US cost us US$80 billion, the Thai floods of 2011 nearly US$20 billion and the European heat wave of 2010, caused major food commodity prices to double.

As we approach what could be a pivotal meeting in December, the 21st Conference of the Parties (COP) of the signatories to the UN Framework Convention on Climate Change, recent research by Mott MacDonald has indicated that US$200 billion will need to be spent per year to protect the world’s economy and assets from climate shocks and risks and that the costs of climate extremes will reach over US$1 trillion per year in the next 20 years.

The business benefits of addressing climate change have also been demonstrated and these are referred to as the “Resilience Dividend”. Climate change as a risk is often ignored by businesses as it as seen as too difficult to comprehend. But why ignore climate risks when other less certain risks are included into risk registers?

How many businesses were prepared for the economic downturn that started in 2008, something that was not predictable but was included in many risk assessments? The climate system obeys the

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fundamental laws of physics, and while detail is not predictable (that is weather on a certain day 10 years into the future), the wider changes are.

Taking the upcoming El Nino event: We have a very clear understanding of what will happen to the weather and climate in many parts of the world, but to what extent have businesses taken this on-board?

With the ever increasing incontrovertible evidence that climate change is happening no one should be surprised if their business suffers a loss due to a direct climate impact, be it a flood, storm surge, heat wave or an event across the other side of the world that has an impact upon their supply chains.

Can businesses ever be totally prepared and deal with all potential climate impacts? By ensuring

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The climate system obeys the fundamental laws of physics, and while detail is not predictable, the wider changes are.

Diversity: Many businesses incorporate a narrow bandwidth of experience in their decision making process (such as retail or financial). By doing so they lose the ability to absorb intelligence from other disciplines. Diverse decision-making requires strategic vision from people with a range of cultural and technical backgrounds.

Objectivity: By using robust evidence to support decision making in the context of business climate resilience means overcoming uncertainty and a focus on short-term drivers to consider and confront climate issues and to take advantage of the opportunities it presents. How many times do you hear “its my gut feeling”, where the phrase should be “based upon the best available evidence”.

Flexibility: Building design provides a very good analogy for the need of businesses to have systems in place, which can be readily changed.

In climate resilience, flexibility can be seen as enhanced operational plans that allow functions to be transferred to other sites, or flexibility in the design of new assets to allow later climate resiliency measures to be incorporated. Similarly, using a diverse supply chain, which can accommodate shocks and stresses will allow failure of one component if a shock occurs.

Integration: For climate resilience measures to be effective they need to be embodied in business planning for operational and maintenance systems.

Activity should be coordinated from board level down, bringing together disparate ideas and elements.

that five key characteristics are incorporated into a business, then the answer is more likely to be “yes”.

Awareness: Understand the risk posed by climate change to your business, supply chain and customers.

Undertake a climate change risk assessment to identify the key risks across your business.

Investing in climate resilience can give businesses an advantage over competitors, enabling them to attract lower insurance, more favourable credit ratings and the ability to function seamlessly when hit by an extreme climate event. The Resilience Dividend exists and fortune in this context favours the wise.

David Viner is Mott MacDonald’s principal Adviser for Climate Resilience. David has over 24 years experience working globally across many areas of climate change. He has been a contributor to the Intergovernmental Panel on Climate Change and has advised governments and businesses around the world. David has formulated strategies for the implementation and delivery of global programmes to address climate change.

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IN DETAIL: ENVIRONMENT

Getting to Green China’s growth to date has come at a heavy environmental price but the future seems promising.

– By Danae Kyriakopoulou

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hina’s journey to development has been one of the most – if not the most – extraordinary economic events of our lifetime. From humble beginnings as one of the world’s poorest economies, it has lifted hundreds of millions of individuals out of poverty and is now on track to surpass the US as the world’s largest economy.

So far, the manufacturing and exporting sectors have powered this giant economic leap. This has meant that China’s economy is now very big, and also

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disproportionately dependent on natural resources.

For example, China is now burning almost as much coal as the rest of the world combined, punching high above its economic waist.

This resources-fuelled growth has brought dire environmental implications: China’s share of global greenhouse gas emissions has tripled over the past 15 years to represent a quarter of the global total.

Reform efforts – such as setting stricter measures against polluting companies and ordering cities to

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set targets for air quality – are welcome, but could be judged as ‘too little, too late’.

Moreover, it is not just the quantity of reforms that matters, but also quality. One example that demonstrates this well is China’s vast renewables programme. In 2012, total investment in renewables amounted to US$67 billion, more than three times that spent by Germany. But even by the standards of renewables, much of this is comparatively inefficient.

For example, although China and the US have almost the same windpower capacity, America gets 40% more energy from it than China.

This likely reflects inefficiencies in the way Chinese wind farms are planned and run. A key reason lies with the format of regulation.

While there are regulations in place that set the percentage of installed energy capacity from non-hydro renewable sources for businesses, they do not specify the share of energy that has to be generated from these sources. As a result, these sources are often underused and seen by businesses as just a way to comply with regulatory capacity requirements.

countries, China would appear less environmentally unfriendly while the nations responsible for the import would appear more environmentally unfriendly.

Moreover, it cannot be forgotten that many developed countries went through similar phases in terms of their environmental impacts when they were industrialising, and so the important question now is how China’s green credentials will evolve. Unlike most of today’s developed economies that have already industrialised following a high-carbon model, China still has the luxury of It is important to note that pursuing a ‘green development’ strategy given its relatively lower a considerable share of level of development.

China’s carbon emissions is produced to make exports. If the carbon embodied in those goods were recorded under the importing countries, China would appear less environmentally unfriendly.

It is, of course, easy to point the finger at China and criticise its poor environmental record relative to similar economies. However, cross-country differences in levels of pollution and energy intensity reflect the nature of the economy and the sources of economic growth.

In this respect, it is important to note that a considerable share of China’s carbon emissions is produced to make exports. If the carbon embodied in those goods were recorded under the importing

For example, China’s GDP per capita is only a tenth of that of the Organisation of Economic Cooperation and Development (OECD) average. Consequently, it has a long way to go before its population gets wealthy enough to own one or more cars and use them to the extent seen in the OECD.

It is important to recognise the fork in the road sooner rather than later, before green development has to be driven by harsh economic and environmental realities. Even though China has an early-mover advantage, capitalising on this advantage and prioritising the most efficient and greenest options will require heavy investment from early on. This does not just mean physical investment in green industries (which China already does plenty of), but also regulatory reforms to ensure an early strengthening of incentives for the private sector to develop in a green way.

Danae Kyriakopoulou is a Senior Economist at the Centre for Economics and Business Research in London, and an external Economic Adviser to the Institute of Chartered Accountants in England and Wales (ICAEW). She visited Hong Kong in June 2015 to launch the ICAEW’s Economic Insight: Greater China report at the Hong Kong British Chamber of Commerce. ICAEW is a world leading professional membership organisation that promotes, develops and supports over 144,000 chartered accountants worldwide.

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IN DETAIL: ENVIRONMENT

Time to Change the Game Recent research indicates only 50% of Hong Kong-listed companies are reporting on their environmental, social and governance (ESG) affairs.

Now lagging behind many developed economies, this number will need to grow quickly in response to increasing regulatory and commercial pressures over the coming months. BritCham asked a panel of experts for their views on the real benefits of considering ESG factors, and what Hong Kong Companies and Board members need to do now.

Where is the value?

The moderators tackled this question first, challenging the panel on the value that a focus on ESG brings to their individual companies and the market at large. It was clear that regulations, while helpful in a number of areas, are not the driving force behind board members embracing this topic.

The forward-thinking companies are highly focused on the competitive advantage and better risk

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identification, and viewed ESG alongside other external factors impacting the overall business strategy. Measuring and reporting what is material to the business, was seen as a way to better manage those factors, and ensure that they are appropriately communicated to interested stakeholders.

Whether using the terminology of ESG, sustainability or corporate responsibility, the message was consistently clear from all panel members: There is

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value in understanding, measuring and monitoring the external impact of business, in the broadest sense.

Stakeholder management We heard from one panel member that interest from external stakeholders in ESG reporting is “increasing exponentially”, and that “having a good understanding of what is impacting your stakeholders is just good business management”. This was supported by data from a recent PwC survey of institutional investors in private equity, showing that 83% of investors surveyed believe managing ESG risks property either increased returns or reduced risk.

Comments made by the regulators and companies alike confirmed that attention to ESG is rising and cannot be ignored.

Regulatory perspective As expected, the Stock Exchange of Hong Kong has released its consultation on increasing reporting

requirements for certain ESG metrics to ‘comply or explain’ for financial years commencing 1 January 2016. The regulatory perspective was clear: Hong Kong is under a constant challenge to maintain its position as an international financial centre. Reporting on ESG is no longer seen as “just doing the right thing” but is now at the stage where it is a necessity in order to remain competitive and attract capital.

What does the future hold?

It is clear that the ESG reporting has now significantly advanced from the philanthropic start many years ago, to well-developed sustainability reporting in Europe and other parts of the world, including Asia. There is clearly an opportunity for Hong Kong companies to embrace the changes to add value to their business rather than viewing ESG as another regulatory burden. However, the topic must be elevated to the Boardroom if it is to be viewed in a truly strategic way.

The panel was moderated by Richard Winter, Chief Executive Officer of Quam Capital Limited, who was joined by Benedicte Nolens, Senior Director, Head of Risk and Strategy, Securities and Futures Commission; Ellie Pang, Vice President, Listing Department, HKEx; Gill Meller, Legal Director & Secretary, MTR Corporation Limited; Gayle Donohue, Partner, PwC; and Richard Lancaster, CEO, CLP Holdings Limited.

Please note: the final submission date for HKEx consultation is 18 September 2015.

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IN DETAIL: MARKET TRENDS

Channelling Customer Comments In a world where a customer’s complaints or praise have an immediate impact on business via social media or review sites, companies need to focus on the desires of this empowered audience, or suffer the consequences. – By Scott Lee

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our customers now have constant access to a world of information about both your company and your competitors, and they’re putting that information to use. Social media and online review sites give them a megaphone to broadcast their feelings about brands: both positive and negative.

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This empowered customer is more demanding and less loyal. They are eager to tell companies what they want. Indeed, many expect to be consulted about products and marketing campaigns. Companies that don’t put empowered customers at the very heart of their business strategy will fail in the years to come.

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There was a time when the methodical, timeacross the board; through the lens of CRM alone consuming methods of market research were these customers appear loyal, but they aren’t. the only way companies had to understand their customers, and customers had to provide feedback Many Hong Kong companies are now turning to to companies. Market researchers worked in isolation insight communities to help them more continuously from the rest of the company: engage and listen to their customers. they conducted surveys, often by An insight community is a group of phone or in person, analysed the your customers, or even prospective results and presented reports to The job of collecting and customers, numbering in the thousands executives. Their research was to hundreds of thousands who directly analysing information thorough and exacting, but it was share with you what they think and feel slow, expensive, didn’t engage and why they do what they do. Insight about customers has large groups of customers and communities allow companies to spread beyond market seldom provided useful insights. engage with customers in an ongoing, two-way dialogue that complements research into virtually Times have changed. The job other data sources, such as Big Data, every department of collecting and analysing CRM and social media analytics. within an organisation. information about customers has spread beyond market research Understanding customers Unlike traditional market research, into virtually every department insight communities are comprised is now everyone’s job. within an organisation. of customers who have opted in to Understanding customers is now give feedback. The insight community everyone’s job. facilitates an on-going dialogue that allows companies to show participants Some companies have had success in monitoring how their feedback influences business decisions. social media for sales opportunities, re-sponding to customer complaints; monitoring the content of social For example, Cathay Pacific Airways have been posts after the rollout of a new product or marketing running an insight community for three years in Hong campaign. However, many customers don’t post as Kong. It has grown to encompass more than 10,000 often as others, and so their quieter voices can get of their customers all over the world. It provides drowned out in the cacophony of social noise. It can advice almost every week of the year, on a variety of also be difficult to assign key demographic tags to topics – including the website, lounges, seats, food, social media posts, like the age or gender. in-flight entertainment, the Marco Polo programme, and recent Cathay Pacific re-branding – to name just Technology has enabled companies to amass a few examples. enormous amounts of transactional data on their customers. Big data is essential, but on its own it can In the age of the empowered customer, companies lack context and can’t always predict how customers must move beyond traditional market research. will behave. Even if is able to tell you who, what, Their challenge is to harness intelligence about when and where, big data cannot tell you the why. their customers more quickly and comprehensively.

CRM data can also tell you a lot without greater By understanding the empowered customer, a contextualisation, can be deceptive. For instance, company can make effective and intelligent business high-spending customers can be high spending decisions.

Scott Lee is the Managing British Director Airwaysof is ABN theImpact UK’s in largest Hong Kong, and launched international the HK office inscheduled 2012. ABN airline Impact with is an a insight consultancy using worldwide insight route communities networktothat helpcovers brands more get close to customers forthan greater 179business destinations impact.in It75 has countries. offices in Hong Kong, Singapore, In more Bangkok, thanShanghai 90 years, and the Jakarta. airlineCall hasScott carried at +852 more3468 than3580, 1.5 email scott.lee@abnimpact.com billion customers or visit on www.abnimpact.com. its extensive network, and is recognised as one of the world’s elite carriers. It is one of the world’s largest international airlines carrying approximately 40 million customers around the world every year.

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IN DETAIL: CLASSIC CARS

Start your Engines!

The second Hong Kong Classic car festival gets underway in Central this October. – By David Riach

story to tell, the classics will be joined by some of today’s most super supercars plus examples of what we just might all be driving a decade from today.

The 10-11 October festival is tailored for more than petrol heads; it will appeal to the entire family.

The vintage theme comes to life in the form of old fashioned picnics, featuring some truly authentic Hong Kong favourites (think Pineapple Bun), eggand-spoon and sack races for the kids, wet shaves for the chaps, and a beehive makeover for the gals.

his October, the Central harbourfront will roar to life in a celebration of the automobile. Exquisite classic cars will vie for attention with a fascinating array of displays, happenings, games and fun, all themed around the mighty automobile.

If your 21st Century kids don’t immediately get your sudden nostalgia for balancing an egg on a spoon, there will be plenty of more modern – but no less challenging – activities to keep them entertained such as pedal cars, racing simulators and a bouncy castle for them to let off steam.

The largest and most impressive collection of classic cars and motorcycles ever assembled in Hong Kong will be on parade along with their proud owners.

Polished and groomed to their elegant best and vividly illustrating the progress of the automobile through the decades, and each with their own unique

For the grown-ups (and the aforementioned petrol heads), automobile industry experts, professional racing drivers, and authorities on classic cars will give talks on their respective subjects, while restoration specialists will be on hand to advise prospective and current owners.

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If you’ve already thrown out grandma’s headscarf or that dust-collecting pair of vintage driving goggles, don’t worry as you can pick up an entire head-to-toe ensemble at the festival.

No Hong Kong family festival would be complete without the requisite shopping and eating, and the Hong Kong Classic promises plenty in each department. Everything from vintage clothes, homeware and jewelry to automobile books, limitededition prints and superior model cars will satiate the most voracious retail appetite.

For a refuel, a wide variety of options await. Highoctane cocktails and wines (either vintage like the cars, or fresh and fruity like the trifles), a fortifying lai cha, or simply a cup of very English tea can be paired with cucumber sandwiches, hawker-style chicken wings, or a contemporary vegan feast.

Very much a day-into-night event, the star cars of the show and family entertainment will be the focus during the day, but the atmosphere goes up a gear at dusk with live bands, DJs and ‘silent’ (as in you don headphones) movies.

Visitors are encouraged to come in vintage costume, and there will be prizes for the best and the most

David Riach CEO & Founder Hong Kong Classic.

imaginatively dressed. If you’ve already thrown out grandma’s headscarf or that dust-collecting pair of vintage driving goggles, don’t worry as you can pick up an entire head-to-toe ensemble at the festival.

Held in October 2014 for the first time, organisers and passionate classic car owners Melanie and David Riach have teamed up with events experts MDME, the brains and brawn behind the hugely successful AIA Great European Carnival. Together they have taken the HK Classic to new heights, with more of everything guaranteed for the second running of the festival.

Details of how to book tickets, which start at HK$50 for children and HK$100 for adults, will be announced on the HK Classic website at www. hkclassiccars.com and on the event’s Facebook page. Picnics can be pre-ordered making a unique and entertaining family day out that much easier, and the trip down memory lane all the more authentic.

David and Melanie Riach created Hong Kong Classic car festival under their company Straight Six Automotive Ltd. David is an archaeologist who started his career working in offshore construction in the North Sea before moving to Hong Kong. Melanie’s experience lies in interior and spatial design; she did her masters in town planning and urban design in the UK and Hong Kong. For more information contact David at david@straightsixauto.com or visit www.hkclassiccars.com

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IN DETAIL: LEADERSHIP

Vision 2030: Finding Tomorrow’s Leaders, Today The Business and Professionals Federation of Hong Kong, in partnership with three leading local universities, has devised a contest to encourage top students to provide workable solutions to Hong Kong’s – By Steering Committee of Vision 2030 current and upcoming problems.

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here are the new ideas for Hong Kong in 2030?

How can we solve problems ranging from pollution to a demographically ageing society, to shrinking – and ever more expensive – housing?

The Business and Professionals Federation of Hong Kong (BPF), a think tank founded in 1990, will seek to answer these questions by recruiting ideas from the

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best and brightest of Hong Kong’s undergraduates.

Supported by the Hong Kong Jockey Club, in September 2015, BPF will launch a unique case competition in partnership with the business schools of Hong Kong’s three leading research universities – The University of Hong Kong, The Chinese University of Hong Kong, and The Hong Kong University of Science and Technology.

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Students will be tasked to form teams and write case studies around Hong Kong’s key enterprises, sectors, and institutions, outlining key issues and recommending pathways to achieve the best outcomes to improve Hong Kong’s competitiveness, its regional and global roles, and quality of life.

would you do?” about the multitude of issues facing Hong Kong.

The competition is framed in a politically neutral way, focusing on institutional development over the next 15 years through 2030. Students will be asked to identify cases tied to specific industries and sectors

By December 2015, independent judges will that will provide future growth – the “four pillars” of nominate up to 90 teams to pass existing industries and sectors and a “fifth on to a second stage in which the element” of industries of the future. The student teams work with business and range will be from trading and logistics, professional mentors and coaches financial services, professional and The competition to ground their proposals in the real producers services, and tourism (the “four world of business. By March, a second pillars”) to technology, health, education, is framed in a independent judging panel will the arts, and the public sector. politically neutral nominate 10-15 teams to move to the grand finals in mid-April 2016. Prizes To win, students will need to develop way, focusing will include scholarships, internships, blueprints and recommendations to on institutional and other awards. show how their sector or industry will meet the criteria of improving Hong development over The contest is designed as a close Kong’s competitiveness, its regional and the next 15 years working relationship with business, global roles, and quality of life by 2030. through 2030. and is recruiting both funding and Cases framing social enterprises and volunteers. BPF is seeking Platinum social impact will be especially welcome.

Sponsors, for financial contributions of HK$200,000 or more, Diamond The role of business will be crucial. By Sponsors for scholarship prizes the second stage of the competition, of HK$50,000, Gold Sponsors of HK$50,000 for starting in January 2016, the student teams and operational support, as well as judging, mentoring, their proposals will have passed the scrutiny of and coaching Partners who will provide support their business school mentors and judges. They in kind. will have conducted research and interviews from public sources and developed logical and coherent BPF has been thinking about Hong Kong’s future presentations. since its inception, and typically commissions policy papers through a consultative process, aiming at The second stage offers them a chance to test informing both government and the public on key their propositions in the real world, coached and issues. With Vision 2030, it is breaking new ground, mentored by business professionals. They will have both in terms of the process and objectives. to answer not only the question, “What would you do?” but “What will work?” The second stage of the After the divisions exposed by the Occupy Central competition will also give both students and business movement over 79 days in 2014, BPF decided to ask a chance to listen to each other and form networks the student generation the essential question, “What across the generational divide.

BPF was founded in 1990 as a successor to the Group of 89 members of the Basic Law Consultative and Drafting Committee. It is a group of business and professional people committed to working for the betterment of Hong Kong. We are non political, non factional and above all, we strive to promote the overall interests of Hong Kong rather than those of individual sectors. For more information, call BPF at +852 2810 6611, or email info@bpf.org.hk.

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IN DETAIL: REAL ESTATE

A Renaissance for Investors Nine Elms, a massive regeneration project set along the River Thames, is one of the most closely regarded real estate and investment opportunities in Europe.

– By Natalie Pringle Nine Elms, a multi-billion pound regeneration scheme, is one of the most anticipated and biggest regeneration projects within Europe. The area will be home to 29 individual development sites across 482 acres, a vast amount of land with endless potential; it is clear why this area has already received the worldwide coverage. The location, soon to be home of the US Embassy, is anticipated to witness substantial growth; Nine Elms presents a lucrative investment opportunity.

Property The regeneration will boast an additional 18,000 new homes, all developed to an immaculate standard.

Numerous developments will be built in Nine Elms including; Battersea Power Station, Embassy Gardens, One Nine Elms and Riverlight Quay, to name a few.

These developments will become iconic across the already striking central London skyline and shall be visible within surrounding districts of Nine Elms.

Heightening a true sense of luxury living, Nine Elms is situated right by the River Thames allowing the majority of developments to boast stunning river views.

Developments to watch Riverlight – Designed by world-renowned architects, Roger Stirk Harbour and Partners, this development is set to become an architectural masterpiece.

Riverlight seeks to create a rural retreat in the heart of the capital with 75% of the development dedicated to open space. In addition to this, every apartment has a private terrace, complementing the beautifully landscaped communal gardens, which offer riverfront walks. Three phases have already completed and a further three phases are to be built.

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There has been a 23% increase in the difference between purchase prices in Phase One to Phase Four.

Battersea Power Station – Previously a coal-fired power station, this 42 acre site is set to become home to 3,992 apartments all ranging in their price and size. The development will be a hub for shopping and attract many individuals as Battersea Power Station will boast its very own tube station as well as more than 250 shops and restaurants. This is certainly a development of the future, with great heritage maintained by the four iconic chimneys originally built in the 1930’s.

Some £8 billion is being invested into the ‘Power Station’, more than half the investment in whole of the Nine Elms Regeneration Area.

Embassy Gardens – Presented as the centre feature of Nine Elms, the development’s stunning landscaped gardens, riverfront walk and array

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Presented as the centre feature of Nine Elms, the development's stunning landscaped Embassy Gardens, riverfront walk and array of nearby amenities will entice many individuals looking to rent in such a prominent and in-demand area.

One Nine Elms – Developed by Wanda, this off-plan development is set to consist of two eye catching and iconic towers soaring 200 metres high providing incredible views of London. One Nine Elms will truly encapsulate the future of luxury London living, residents will benefit from many premier amenities and services.

This is a £900million scheme, which will produce one of Western Europe’s tallest residential developments.

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of nearby amenities will entice many individuals looking to rent in such a prominent and in-demand area. Ambassador Building, a block within the development, already comprises completed units. There are still many off-plan opportunities throughout the remainder of the development.

There has been a 21% increase from the original purchase price to the current market value.

Natalie Pringle Director, MyLondonHome International

Nine Elms is already accessible by the various transport links situated in its neighbouring district, Vauxhall. However, an improved transport package worth £1billion will enhance the areas commutability greatly. The transport improvements include two new Northern line stations, which will create quicker and more direct routes into the West End, City and areas of North London, expected to be functioning by 2020.

Further transport options will comprise a new river bus pier, new bus services and a new network of lanes solely for cyclists. The Vauxhall Gyratory will also be regenerated to become more of a pedestrianised zone with a new bridge in place over the Thames to join the area with Pimlico.

Established in 2002, MyLondonHome delivers a solution to the ‘typical’ Estate Agency model, taking an innovative approach to the central London property market. With exceptional customer service at the centre of every decision made, the business has developed organically and now boasts an international team covering sales, valuations, lettings, management and property services. For more information, contact the team in Hong Kong at Info@MyLondonHome.hk

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IN DETAIL: THOUGHT LEADERSHIP

Change Management in Hong Kong Change management is a relatively new discipline both in Hong Kong and the wider world. Like anything new though, it’s often treated as a luxury – a nice to have. But, as Sophia Khimji explains, is it the one discipline we cannot afford to be without.

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he Hong Kong government says it will be investing HK$70 billion into public projects each year for the foreseeable future. That’s a lot, and while there’s no straightforward estimate of the number of privately funded projects that I could

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find, what is clear from the data is that the scale of ambition and cost in the Hong Kong private sector is tremendous. What takes me aback is that very few of these projects will have their benefits professionally managed.

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I’ve worked in Hong Kong for four years and in all that time I’ve only come across one client that had a professional change manager on the project’s payroll – and that includes a lot of companies headquartered overseas as well as locally.

So why in a world where only 37% of companies (according the to Boston Consulting Group) can point to a tangible financial impact for their change projects are we not taking change management more seriously? And what actual impact would it have on the billions being spent on projects?

What is change management and why should I care?

this is the “transitional” element and it’s what a good change manager will ensure happens, measurably.

Change management in Hong Kong Even if there is no budget for a dedicated change manager, there should at least be a separate work stream for it with clear accountability for its measurement and success.

Hong Kong has a proud tradition of meeting hard problems head on. After all, we took a mountain and turned it into an island for an airport. However, we also tend to focus on the “hard problems” in Hong Kong has a a completely different sense, that is, those problems that are well defined proud tradition of and commonly understood.

There are two definitions of change meeting hard problems management. The one that most people are familiar with is unexciting Where we have proven less strong as head on. After all, we and purely functional: Change a region is with the “soft” unbounded took a mountain and management is about moving problems, the problems that are highly individuals, teams and organisations turned it into an island dependent on how they are perceived to a desired future state. It’s easy or which might appear ambiguous to for an airport. to see why this gets confused with senior management. Sadly, there is project management. Allow me to often a culture here that believes it’s create some clear water by giving better to do nothing than be seen to you a more insightful definition: make a mistake and this can create Change management is about paralysis around change. This is not managing a project’s benefits. Change management, helped by our otherwise commendable politeness; in other words, is all about delivering results. we like to say “yes” when we really mean “no”, which could imply support for changes, even if we won’t It’s possible for a project manager to achieve all really give it. of their deliverables to budget, quality and time but for the overall change to be a failure – the old It is for the same reasons that change management medical analogy runs, “The operation was a success is ignored that it also becomes so vital. When but the patient died.” This is what we see time and management avoid the soft challenges and your again in projects. It’s not enough for a project team affected stakeholders are paying the project to deliver a new system, define new processes and lip service, your project is facing risks that only create new organisational structures – people actually professional change management can solve. It’s a have to use them. In order to succeed, the affected safeguard for your investment and the earlier you employees need to take over, “own” the change, apply it, the more certain your targeted results will embrace it, run with it and make it work in reality – become.

Sophia Khimji Associate Director, Practicus Ltd.

Practicus helps organisations to better deliver change. Our services target the support they need with business and technology change ¬– we take a straightforward approach to translating strategies and visions into implementable steps.

For more information, please contact infoasia@practicus.com.hk, +852 2290 5777 or visit www.practicus.com.

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IN DETAIL: BUSINESS SOLUTIONS

Solutions by Students For business owners and SMEs in particular, finding time to focus on marketing and research often falls last on the agenda. Live Project, organised by Edinburgh Napier University, offers a new solution to a common business dilemma.

– By George Stonehouse

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here are myriad challenges facing today’s business owners and managers, most especially those in the SME category, who are particularly afflicted by being time, space and resource-poor.

They are so busy building their companies, and focussing on the immediate tasks to hand that there is rarely time to take stock and put in place plans for even the short to mid-term.

The field of marketing, covering activities from conventional media relations through social media strategies and on to e-commerce sites usually merits the least attention. It’s not a deliberate choice, more a casualty of what rises to the top in the day-to-day schedule and makes best use of available human and financial capital. It is not unusual for business owners to be their own marketing department, in addition to wearing multiple other hats within their companies.

A Live Project is undertaken by Edinburgh Napier’s Hong Kong students taking top-up courses that lead to a Marketing or Tourism degree, via its cooperation with City University SCOPE. By its very nature, the Live Project module suits the needs of companies of any size, but is especially useful for SMEs. This is not a one-size-fits-all exercise. It is a “[Live Project] made bespoke endeavour, tailored to real us ask questions of individual business needs.

ourselves that we might not otherwise have considered. It gave us fresh perspectives of where we stood in the Hong Kong market.”

- Emmanuel Duolé, Marketing Manager with Mott MacDonald

Sometimes the gap can be filled, at least in part, by an intern programme that, properly structured and supervised, achieves the desired outcomes. However, it requires commitment in time for developing and overseeing work in which the intern will be involved, in finding a desk for the person, and providing an experience that is viable and valuable from every perspective. And there are limited places to go around.

Are there alternatives to the intern route? One that exists is provided by Edinburgh Napier University through its Live Project scheme, an initiative born of the university’s commitment to readying its students for the world of employment, and drawing on the university’s understanding of business

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needs gained through regular engagement with commercial entities.

John Revuelta, module director of the programme, said that, “Edinburgh Napier University knows the value of preparing its graduates to be business-ready when they enter the workforce. In undertaking a Live Project, the students are faced with real business and marketing challenges, giving them a unique opportunity to apply their theoretical knowledge to an actual problem, using the skills they are acquiring in their studies to find solutions.

“From the participating organisation’s viewpoint, for a minimum amount of time, and at no cost, they can use a resource that gives them access to the latest academic trends in marketing or tourism, and an insight, through the students’ approach to the projects, to new generation attitudes and perspectives. It’s a chance to identify potential future employees and to add a string to their CSR bow by providing students with practical experience that will stand them in good stead once they graduate.”

Input from participating companies is minimal and takes on average 1.5 days over a 15-week period.

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“This was an opportunity to undertake some useful market research and it also made us ask questions of ourselves that we might not otherwise have considered. It gave us fresh perspectives of where we stood in the Hong Kong market.”

The first step is preparing an initial written brief, followed by a meeting with the student team. There may be further interaction over the 15-week duration of the project, and the students working out of the University, sign a confidentiality agreement to ensure that any sensitive company information is protected.

Projects that have been undertaken by the student teams for Hong Kong companies have been as varied as the industry sectors they represent.

Preparing marketing plans is by far the most common activity briefed by organisations, and especially popular with SMEs who have limited access to marketing expertise.

Emmanuel Duolé, Marketing Manager with Mott MacDonald, explained how his company made use of its Live Project: “What we needed to do was look at our business in the long term; where might our opportunities lie and what might we need to do to tackle them as they arose.

Professor George Stonehouse, Assistant Principal, Internationalisation

The students themselves are enthusiastic about the benefits accrued from working on a Live Project. In addition to applying their marketing knowledge, the experience of having to develop their presentation skills is seen as an enormous benefit in building their confidence. It has also shown them the importance of being able to defend their proposals, and of being able to convince managers of their strategic thinking, much as they will have to do when employed.

The Live Project briefs are scheduled twice a year, with the bulk of submissions required in January of any one year. So it’s time to consider dusting off those marketing projects that might have been languishing for want of attention and initiating contact for a future Live Project.

For further information on the Live Project programme from Edinburgh Napier University visit http://www.napier.ac.uk/ research/centresandprojects/LiveProject/Pages/home.aspx

Edinburgh Napier University is currently the largest UK provider of higher education in Hong Kong with the student body numbering over 3,000. Besides providing undergraduate and postgraduate courses, Edinburgh Napier University is also involved in commercial research projects here, as well as developing and operating specific in-house senior management programmes for a range of organisations.

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IN DETAIL: CHINA BUSINESS

Top Tips in China With more companies than ever looking for China business intelligence, we spoke to some folks in the know to get some top tips for doing business in China.

– By Jo Hawley

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n Purchasing Power Parity terms, China is the world’s largest economy and most observers judge that it might overtake the US in nominal GDP within the next five years. In 1984, the British economy was far bigger than China’s, but now the Asian powerhouse is four times bigger than the UK. Current growth statistics are astonishing. The rate of urbanisation in China is the equivalent to building a city the size of Plymouth every week. By 2020, healthcare spending will triple to US$1 trillion a year and the government education spend will go up to ten times its 2013 budget to £370 billion. In the same timeframe, China’s automobile industry will triple in size to £40 billion and account for half the world’s production.

So it seems that for those who can tame the dragon, riches await. But the challenges can’t be underestimated. Stories continue to emerge of businesses struggling to find sustainable success on the Mainland. So what can we learn from some of those who are doing well?

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Tip 1: Learn from others “British businesses will find that they are not always treading new ground – large numbers of companies in relevant areas are likely to have been working on in similar ways for some years. Accountants and lawyers are perhaps the most prominent groups,” said Anatole Pang from The China Britain Business Council (CBBC). “There is a huge wealth of knowledge amongst such enterprises and entrepreneurs and it is always worth seeking out such contacts to share experiences. The Chambers of Commerce are a good starting point for this and will offer access to a range of people and opportunities to help develop your business.”

Tip 2: Don’t think of China as one country “Some companies make the mistake of thinking about China as one market,” says PwC retail expert Scott Likens. “Business shouldn’t treat all Chinese consumers the same. Behaviours and cultures are multiple and varied. Use data to analyse what works for your customers. That can help prevent you making assumptions that can be very wrong.”

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Paul Redmayne-Mourade of David Morris agrees: “Don’t think of China as one country, but rather as five different country-zones divided into North, South, East, West and Central, each with their own business practices, styles, tastes and idiosyncrasies.

Think along the lines of how different the French, Greek and Scandinavian markets and behaviours are in Europe and approach China with a similar perspective rather than falling it into the one-modelfits-all-of-China trap.”

Tip 6: Work fast – and slow Max Connop at Aedas Architects advises that the pace of work can be unusual. “Be prepared for a very rapid pace of work followed by large hiatus periods while the client undertakes internal review processes.

China asks in a week what Europe would expect in months.”

Tip 3: Network, network, network

So how should we deal with this? “Stay close to the client with regular calls and meetings, a situation can fundamentally change modifying your workload and direction in an instance, stay informed.”

Emma Sherrard-Matthew CEO of Quintessentially says it’s also about mind set and networking.

“Keep positive, focused yet open minded and entrepreneurial. Don’t under estimate the imp of guanxi [personal networks] and building long lasting friendships. Surround yourself with strong partners and allies.”

Elisa from marketing company Red Ant also raised pace issues: “Applying for a business licence can be very slow and often you have to supply new documentation. Certainly don’t invest into your marketing etc., until you are certain you have all of your licenses in place.”

Tip 4: Don’t rely on Western ways of thinking David Knull of Halkin Capital advises us that things aren’t always as we expect them to be: “You have to challenge your own assumptions and our Western beliefs of how things ‘should’ be. Analysing what happens in China requires you to see things through a very different perspective at all times, which requires a higher level of awareness. By moving beyond Western biases on both a practical and philosophical level will help you to make sense of an often confusing and seemingly contradictory social context.”

Tip 5: Get government support Sherry Madera of UKTI China suggests that entrepreneurs and private business should never underestimate the enduring power of government support. “Many mainland Chinese business people place significant value on government introductions.

Getting in touch with your embassy or consulate contacts can be your deal’s catalyst.”

Jo Hawley Director UK Trade and Investment Hong Kong

Tip 7: Focus on Talent Elisa warns that, “senior talent is challenging whatever category you work in – acquisition as well as retention – there is excellent talent in the market but typically these are younger people who are well educated. I have heard and experienced too many senior people not fit for purpose. So searching for that local general manager, MD or head of department is very hard. I recommend focusing on recruiting strong junior and middle tier local talent and bringing in senior talent from elsewhere.”

A Final Tip From the wise Paul Redmayne-Mourade, remember that, “China is predictably unpredictable, so be prepared to change course, remain flexible, openminded and patient.”

And remember that UKTI China and CBBC are on hand to help out.

UK Trade & Investment is the part of the UK Government that supports British businesses to trade in international markets. They also encourage and support overseas companies to invest in the UK. Contact UK Hong Kong at commercial@bcg. org.hk or on Twitter at @UKTIHong Kong. Contact UKTI China at Commercialmail.beijing@fco.gov.uk or call +86(0)10 5192 4000. Contact China-Britain Business Council (CBBC) at enquiriesbeijing@cbbc.org.cn.

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IN DETAIL: LOGISTICS

Supply Chain Strategies for the Asian Century MNCs are now looking to Asia’s increasing consumer market for market expansion, which could spell supply-chain troubles for the uninformed.

– By Mark Millar

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s the traditional strongholds of consumerism – the developed markets in Europe and the United States – suffer from a range of economic woes including low-or-no growth in consumption, multinational corporations (MNCs) remain challenged for revenue and profitability.

As a result, companies are increasingly looking to Asia for market expansion, revenue growth, and increased profits.

Consumer market potential By 2030 Asia will represent 66% of the global middle-class population, compared to 28% in 2009.

At the same time, urbanisation is accelerating.

China is forecast to create more than 200 new cities with a population greater than one million people by 2025. During the next decade, some 500 million households across Asia will have access to electricity for the first time, which will drive massive increases in demand for a whole range of consumer household products. Demand for fastmoving consumer goods (FMCG) is forecast to rise exponentially.

As MNCs rush to capitalise on this enormous consumer market potential, they soon discover that the most attractive opportunities are frequently fraught with complications.

Complexity of Asia Inevitably, unlocking Asia’s opportunity presents its

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own challenges – especially when it comes to logistics networks and supply chain ecosystems.

Asia is highly diverse and formidably complex. The region’s dynamic economies span the full spectrum of developed, developing and emerging markets – all at different stages of maturity and sophistication.

The nuances can be difficult to read and expensive to ignore.

Supply chain strategies for Asia In addition to the opportunities in mainland China, rapidly expanding consumer markets are being established and opened up around the Asia region, notably in India, Vietnam, and Indonesia.

To serve these markets, companies need to develop strategies for multi-modal distribution into the hinterland regions, typically involving business partners with local market knowledge. Different consumer markets may also necessitate product localisation, adding an extra layer of complexity to supply-chain operations.

The impact of China’s economic shifts The region’s largest market, China, is experiencing shifts in its economy. Multi-national companies first came to China to take advantage of abundant supply of low-cost labour and capitalise on incentives to establish operations in Special Economic Zones.

Nowadays they remain in China to sell products to Chinese consumers in the massive domestic market.

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purely alternative, low cost manufacturing sources – there are several options to explore within Asia. Companies considering manufacturing in alternative locations should consider the maturity and capability of their chosen market and assess critical supply chain aspects, including three critical dimensions: 1. The Regulatory environment: bureaucracy and administrative overheads, and the implications for doing business; 2. Infrastructure: in many Asian markets the transportation infrastructure is underdeveloped leading to delays, damage, and costly inefficiencies; and

Migrant workers are returning to their provinces, as more work becomes available at home. As they do, the lower cost of living in rural areas results in greater spending power, driving domestic consumption in third, fourth and fifth-tier cities.

From the China supply chain perspective; the emphasis has moved from transporting products from factories to the eastern seaboard ocean ports for export to the west, to distributing goods within and throughout the prosperous consumers in the domestic China market.

3. Talent shortages: more than 70% of businesses are affected by ongoing skills shortages across supply chain and logistics sectors.

There are huge opportunities in Asia as the middle classes grow, driving increasing demand for consumer products, especially throughout the region’s third and fourth-tier cities.

Alternative production locations As businesses pursue their China-plus-one sourcing strategies – usually seeking additional, rather than

Conclusion There are huge opportunities in Asia as the middle classes grow, driving increasing demand for consumer products, especially throughout the region’s third and fourth-tier cities.

To address Asia’s geographic, economic, and political complexities, supply chain strategies need to embrace and address the developing regulatory environments, evolving infrastructure networks and upand-coming talent pool.

Accessing informed insights that improve understanding of Asia’s intricacies will enable better informed decision making, empowering companies to adopt and deploy supply chain strategies that help capitalise on the vast opportunities Asia presents.

Mark Millar provides value for clients with informed and independent perspectives on their supply chain strategies in Asia. Author of Global Supply Chain Ecosystems, Mark is a Visiting Lecturer at Hong Kong Polytechnic University. “China Supply Chain Top 20” named him one of “Asia’s Top 50 influencers in Supply Chain and Logistics” and he is noted in the USA 2014 “Top Pros-to-Know in Supply Chain” list. Contact Mark@MarkMillar.com

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IN DETAIL: TECHNOLOGY

Cyber Breach Response Corporations need to learn that in a cyber breach crisis, control needs to come from the boardroom, not the server room.

– By James Hampshire

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ormer FBI Director Robert Mueller said in 2012, “There are only two types of companies: those that have been hacked and those that will be.” This was perhaps hyperbolic, but it is now clear that cyber breaches are an unavoidable part of the modern business landscape. One recent study highlighted the fact that more than one billion data records were compromised during 2014, and that almost half of all organisations suffered some sort of breach during that year.

Business leadership is vital The increasing frequency and scale of cyber breaches, coupled with increasing customer and regulatory interest are beginning to make cyber security a board-level issue for some companies, but progress is uneven across sectors and regions.

In particular, it appears that many boards still view the response to a serious cyber breach as an IT, rather than a business issue. The technical lexicon of a cyber breach can be daunting for business leaders, with terms such as command and control servers, port numbers, and SQL injection, making a breach seem an overwhelmingly technical issue.

To meet this demand, there are cyber response companies in the marketplace that offer forensic and technical breach response. However, although many

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of these companies are technically excellent, fewer have experience of business crisis management.

Control Risks and MWR Infosecurity uniquely offer a joint response that is both technically expert (with MWR as one of only five companies certified by CESG / CPNI in the Cyber Incident Response scheme) and crisis management led.

A cyber breach can be very expensive and a wrongfooted response will only exacerbate the impact. The Ponemon Institute estimates that the average total cost of a data breach increased by 15% to US$3.5 million in 2014. At the extreme end of the spectrum, US retailer Target, which suffered a massive breach of customer data in 2013, estimates that the total net cost of the breach at US$162 million. Insurers covered an additional US$90 million in costs. In addition, the Target brand suffered serious damage and it reported slower than average sales, meaning the total impact on the company will likely be greater in the medium term. Importantly (business leaders take note!) the CEO and CISO also lost their jobs in the wake of the breach.

Essentially, a cyber breach is like any other crisis that can hit a company: It is an unusual but foreseeable event that has the potential to catastrophically damage the business. Although the technical detail, which sits

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behind the breach, is important when it comes to the facts of the crisis, the bottom line of managing any business crisis is the operational impact.

can get a pretty good idea of the most likely and worst case scenarios. This will allow for better crisis management.

Have cyber-specific crisis plans in place Those charged with crisis management should be Ensure you have robust and well documented plans asking: “What is the immediate operational impact and procedures in place for business continuity/ on the business and how quickly can we get back disaster recovery, technical incident online? What is our legal and response and business-led crisis regulatory liability? And what is our management. Ensure that the technical communications plan?” not “What incident response complements malware did the attacker deploy on Any company can and is driven by the business crisis our system?” management lead. suffer a cyber breach An IT function is often able to and even the bestConsider specialist crisis respond to the incident with data defended networks support that will enrich the decision making If you do not have the requisite process by confirming what has been can be penetrated. technical, legal, communications accessed, what has gone missing and and crisis management expertise what it will take to get systems back in house consider prepositioning online. But IT professionals rarely specialist support. have the experience or the mandate to address the bigger business questions which are Test and exercise crucial to managing impact.

Go beyond just having a written plan by ensuring What can businesses do? that everyone who needs to knows the plan and can The primary thing every business can do is be put it into action quickly. Test the operation of the prepared to manage the crisis. Any company can plan through exercising it under realistic conditions. suffer a cyber breach and even the best-defended Can everyone be contacted? Do they know what their networks can be penetrated. Cyber breaches can roles and responsibilities are? become public knowledge very quickly. One recent report highlighted that third parties, rather than the Control Risks and MWR Infosecurity have a victims themselves, detect 69% of breaches. The key 24 hour cyber response line and offer cyber response elements to readiness include: retainers for guaranteed deployment in the event of an urgent incident.

Understand the threat

Know who threatens you, what they may target and what their capability and intent is. You will not be able to predict the exact course of events, but you

For more information or to speak to us about specific issues affecting your business, please contact us at cyber@controlrisks.com.

James Hampshire Senior Consultant in Control Risks' Cyber Security Department Ben Wootliff Head Control Risks' corporate investigations and business intelligence operations in Greater China and North Asia.

Control Risks is an independent, global risk consultancy specialising in political, integrity and security risk. We help our clients understand and manage the risks of operating in complex or hostile environments. With our unique combination of services, wide geographical reach and the trust our clients place in us, Control Risks helps organisations effectively solve their problems and realise new opportunities across the world.

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IN DETAIL: LANGUAGE

New Language for New Lands Many expatriats, on arriving in Hong Kong, are befuddled about what language they should take on: Mandarin or Cantonese? The Hong Kong Institute of Languages has some common sense advice for newcomers. – By Dominique Chasset

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rench couple Christian and Dominique Chasset set up the Hong Kong Institute of Languages in 1985, teaching French to corporate executives in a single room in Admiralty. Thirty years later (and currently celebrating this milestone anniversary), the company now offers courses in seven languages: English, French, German, Spanish, Japanese, Mandarin and Cantonese.

The Hong Kong Institute of Languages occupies three floors or about 6,000 sqft in Central, with a staff of more than 50. While there is still a focus on in-house corporate training, the institute also runs general language courses for adults, teens and children, and also specialises in exam preparation (I/GCSE, IB, HKDSE, SAT, IELTS, TOEFL, Cambridge exams, DELE, DALF and HSK).

Although all languages are in popular demand, the Hong Kong Institute of Languages has seen a surge in requests for Mandarin and Cantonese.

If a person plans to stay in Hong Kong for some time and their job does not require regular travel to Mainland China for business, then the logical choice is Cantonese. Learning Cantonese makes life in Hong Kong easier and more enjoyable. In addition to being able to give directions to taxi-drivers, order in restaurants and communicate in shops, speaking Cantonese allows people to more comfortably socialise with friends and colleagues.

And they benefit from hearing the language on a daily basis, with regular opportunities to practise the While Mandarin is the new language skills in everyday life.

official language of Mainland China, and many local Hong Kong people are now able to speak Mandarin, but it is not the native language of the city and is not as widely used in Hong Kong.

A common question that expats, new to Hong Kong ask is “should I choose to learn Cantonese or Mandarin?”

Since Cantonese is the native language of Hong Kong, used by Hong Kong locals in everyday conversation, it is an appealing primary option. And while Mandarin is the official language of Mainland China, and many local Hong Kong people are now able to speak Mandarin, but it is not the native language of the city and is not as widely used in Hong Kong.

So what choice should a new expat arriving in Hong Kong make? Much depends on his or her personal goals and work.

As China has grown in economic importance, so has the value of learning Mandarin. China’s recent prosperity has opened up a massive market of new potential consumers, and learning Mandarin is the best way to gain access to this market.

With so many business opportunities, Mandarin is often considered to be the language of the future. For many people whose work requires travel to China for business, or for those who are residing in Hong Kong for only a short time, learning Mandarin is a sensible choice. It can also help job seekers given that so many potential employers are keenly aware of the value of hiring a Mandarin speaker.

Whichever language a person chooses – Mandarin, Cantonese or a European language – the new facility with language provides great career opportunities and new ways to discover the world.

Or to think of it another way, it is wise to reflect on the words of Nelson Mandela, who said, “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.”

Dominique Chasset is the Director of the Hong Kong Institute of Languages. Established since 1985, the Hong Kong Institute of Languages is a leading language institute providing courses in English, French, German, Spanish, Mandarin, Cantonese and Japanese for all ages and levels.

The Institute offers general and business courses for adults from beginner to advanced levels, as well as tailor-made in-house corporate training programmes for specific business or professional needs.

Study options include private or group tuition, with classes held at the Institute or at the client’s office.

Special classes are also available for children and teenagers, including preparation for examinations and school support.

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LIVING: TRAVEL

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10 Things We Love about Bhutan Bhutan was only opened to travellers in 1974 and even today is a common bucket-list feature among travellers. Here are ten more reasons to want to visit Bhutan. – By Nikki Pang

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s a country that is still shrouded in mystery, visiting Bhutan merits bragging rights even amongst seasoned travellers. Its fascinating culture, jaw dropping landscapes and warmest of people, means that it’s impossible to be anything but mesmerised by this enigmatic Himalayan nation.

If Bhutan is already on your bucket list, hopefully the following list of interesting and quirky facts will whet your appetite even more!

Bhutanese refer to their country as Druk Yul, meaning “Land of the Thunder Dragon”, due to the tremendous storms that roar in from the Himalayas.

The capital city of Thimphu is the only one in the world without traffic lights. The city did try to introduce lights, but residents objected and they reverted back to using white-gloved, hand waving traffic police.

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LIVING: TRAVEL

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The Snowman Trek is the country’s most difficult trekking expedition. A 25-day challenge, it attracts only a handful of seasoned hikers, and crosses 11 passes over 4,500 metres.

The first foreign tourists were only allowed into Bhutan in 1974, when the country opened up in order to raise revenue and introduce its unique culture to the world. That year, 287 travellers visited the country.

Bhutan’s national sport is archery. The top prize for the more important competitions is often a car, which is seen as the ultimate status symbol in a country where the majority of people travel on foot.

Bhutan is home to the world’s highest unscaled peak – Gangkhar Puensum – a mountain considered so sacred by the Bhutanese, that the government has banned any mountaineering above 6,000 metres. This is also due to safety reasons and the lack of high-altitude rescue resources from anywhere closer than neighbouring India.

The national dish of Bhutan is Ema Datshi, a rather unusual and fiery concoction of green chillies smothered in cheese.

While Gangkhar Puensum is off limits for mountaineers, hiking is extremely popular, and the Snowman Trek is the country’s most difficult trekking expedition. A 25 day challenge, it attracts only a handful of seasoned hikers, crosses 11 passes over 4,500 metres, and leads into the most remote and isolated valleys in Bhutan.

All citizens officially become one year older on New Year’s Day – a great way to prevent forgotten birthdays!

Rather than using GDP as an economic guide, Bhutan measures the overall “health” of its nation through four pillars: sustainable development, environmental protection, cultural preservation and good governance, which together form the country’s Goss National Happiness, or GNH Index.

Phalluses are deemed to be good luck in Bhutan, and phallic artwork can be seen on most doors around the country. The origin of this stems from the ‘Divine Madman’, a saint who encouraged people to discard social conventions by provoking them with obscene sexual antics. He believed the people were not reaching true Buddhist enlightenment due to these conventions.

Bespoke travel company Lightfoot Travel (www.lightfoottravel.com) is an Asia-based tour operator specializing in tailor-made holidays, honeymoons, short breaks, boutique accommodation and private villas in Asia and beyond. For more information please email info@lightfoottravel.com or call +852 2815 0068.

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LIVING: LUXURY AND LIVING

DESIRE MADE REAL Innovative Technology Maximum protection, minimal bulk, CLIC 360° is the latest lightweight and stylish drop-proof case for the iphone. Featuring original and famously durable British Millerain waxed canvas, CLIC 360° is water-repellent and stain resistant. Inside, an internal 3d rubber mesh works together with the shock absorbing screen bumper to absorb and disperse energy away from your iphone if dropped, giving it 360° all round protection.

Channel a bit of old Hollywood glamour with Charlotte Olympia’s amazing shoe collection! The London based brand, renowned for their classical sense of sophistication, has stepped things up with ranges that combine traditional detailing with bold motifs.

Each of their handmade shoes are full of the brand’s trademark energy and creativity. What’s more the latest INCY COLLECTION is a selection of ‘minatures’ that are a take on classic designs, made especially for incy-wincy feet.

Shop 221, 2/F Landmark Atrium, Central, Hong Kong, www.charlotteolympia.com

Fashion

CLIC 360° is available for iphone 6 and 6 plus in five seasonal colours: available to buy from HK$400 nativeunion.com/hk

Health & Beauty A true sanctuary of luxury and relaxation, this atmospheric spa offers an environment of holistic rejuvenation in a stylishly designed contemporary setting. With decor influenced by the sophisticated style of 1930’s Shanghai, The Spa at Mandarin Oriental, Hong Kong encourages guests to embark on a personalised journey towards optimum well being and relaxation.

To make a reservation call +852 2825 4888 or visit www.mandarinoriental.com/ hongkong/luxury-spa

New in Town August saw the opening of CÉ LA VI Hong Kong as the jewel in the crown of the newly reborn California Tower in Lan Kwai Fong. Occupying the top three floors, it includes the stunning open-air Skybar, featuring tropical gardens and a rooftop jacuzzi with 360-degree views of Hong Kong’s iconic skyline. Head up there for its live DJ selections and exciting iconic Sunset Sessions or to the Club Lounge and Restaurant where diners will be introduced to bold and composed modern Asian flavours.

To make a reservation call +852 3700 2300 or visit hk.celavi.com

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“Simply put, this is the best luxury resort in Vietnam” – Fromers.

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Travel As much an icon as its legendary location, The Nam Hai, Hoi An is a spaequipped designer escape that has become a destination in itself. This award winning luxury resort personifies the understated charm and outstanding culture of Vietnam’s Central Coast. You’ll find The Nam Hai, Hoi An ideally located on the immaculate palm-fringed sands of Ha My Beach, 30 Km south of Da Nang. One hundred super-cool contemporary freestanding villas all done in rich local woods, with hand-carved oriental screens, sunken eggshell bathtubs, and stone floors, are set around sandy coves which back on to the pristine beach. The GHM hotels resort has a half-kilometre avenue of three swimming pools and reflecting ponds tumbling down to the sea.

For the ultimate beach luxury try the pool villas, which come complete with full sized swimming pools, their own butler and other benefits such as afternoon tea, complimentary minibar, evening cocktails and canapés.

For more information please contact Keira at Lightfoot Travel

Fashion & Accessories Celebrating their 25th Anniversary this year, TAYMA has become synonymous with the wide range of unique collections of rare coloured gemstones, all of which have a clear and distinct influence of different cultures.

TAYMA’s infamous cobweb collection, featuring the paraiba tourmaline, a striking electric turquoise blue gemstone, is still as popular as ever.

Shop 109, 1/F Prince’s Building, 10 Chater Road, Central, Hong Kong www.taymajewellery.com

The Pawn in Wan Chai, housed in a beautifully restored 19th Century Heritage Building, is a Hong Kong institution.

This three-storey complex reopened in 2014 following an extensive renovation, with British Chef Tom Aikins at the helm.

“I wanted to create something that was that balance between high end, but also good honest British cooking,” said Aikens. Be sure to make the most of their amazing new brunch menu, which includes an option for free-flowing Moët & Chandon Rosé Impérial, Bloody Marys, Cider, and soft drinks.

F&B

Brunch starts from HK$498 The Pawn, 62 Johnston Road, Wan Chai, Hong Kong, +852 2866 3444, www.thepawn.com.hk

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YOUR CHAMBER

In Review with Heywood Hill Cobra in the Bath: Adventures to Less Travelled Lands

by Miles Morland Born to a naval father and a glamorous mother, Miles Morland’s life as an adventurer began at a young age, travelling with his parents from one remote outpost to another.

Then, after years spent as an adult at the end of a Wall Street telephone, Morland decides to rediscover his intrepid roots and sets off on his own adventure by motorbike to some of the least-known places in the world. He charts his numerous near misses, perilous journeys and his curious knack for finding trouble with great humour.

A Very Private Celebrity: The Nine Lives of John Freeman

by Hugh Purcell John Freeman was one of Britain’s most extraordinary public figures for more than half a century: a renaissance man who constantly reinvented himself, and a household name who sought complete anonymity. From advertising executive to war hero to MP tipped to be Prime Minister, Freeman then changed direction to become a seminal television interviewer and editor of the New Statesman. He subsequently remodelled himself yet again to become, in turn, an ambassador, a TV mogul, a university professor and, finally, in retirement, a well known bowls player in south London. Freeman packed nine lives into his ninety-nine years, but all he really wanted was to be forgotten.

Noonday

by Pat Barker Heywood Hill bookseller Karin Scherer says: Noonday is the culminating triumph of Pat Barker’s ‘Life Class’ trilogy. Once fellow students at the Slade, Elinor, Paul and Kit are working in blacked-out London faced with the constant risk of death. They must reach out to each other for consolation. However, there is another war looming - this time at home.

The book is magnificent, painful and touching with glimpses of extraordinary humour.

Heywood Hill is one of the leading independent bookshops in London, and also offers a range of tailored literary services including monthly book subscriptions, book boxes and private library services to customers in over 60 countries around the globe.

For more information on Heywood Hill visit heywoodhill.com or contact Charlotte Merritt, our Bookseller-at-Large in Hong Kong, on charlotte@heywoodhill.com or +852 5698 8005.

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BRITAIN IN HONG KONG

The Official Magazine of The British Chamber of Commerce in Hong Kong Issue 36 May - June 2015

The British Chamber of Commerce in Hong Kong

Our clients include some of the most respected media companies and professional organisations in Hong Kong across a variety of media platforms and projects.

May - June 2015

Projects can be as simple as editing a single page document, and as complex as writing, designing and delivering a monthly magazine – such as the one in your hand right now!

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Whether for ongoing or one-off projects, contact us to find out how we can help improve your media assets.

Web: www.ninehillsmedia.com tel: (852) 3796 3060 email: enquiries@ninehillsmedia.com Ninehills Media Ltd, 12/F, Infinitus Plaza, 199 Des Voeux Road, Sheung Wan, Hong Kong

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YOUR CHAMBER

Banking As part of the British Chamber of Commerce’s SME Marketplace, we have a range of offers available to members, which are especially tailored to SMEs and Startups. Here is a snapshot of the available offers as well as the member companies taking part in the programme. For more information please visit our website www.britcham.com

Accounting Baker Tilly Hong Kong offers accounting and payroll services. An exclusive customised service package is available, that includes professional advice to enhance operational efficiency and achieve financial agility.

FastLanePro help founders and entrepreneurs grow their business and take it to the next level, transforming it into a more scalable and connected business model using cloud-based technology and services.

Primasia are offering reduced prices on incorporation and assistance with bank account opening, as well as first-year accounting. They are also offering a free introductory period and free set-up for payroll services.

HSBCnet is an online tool for commercial customers to manage accounts on a one-stop platform. HSBC are offering Startup members a preferential rate for HSBCnet setup and monthly fee.

Business Coaching Transitions Intl. Ltd. assists executives and professionals succeed in the business world by focusing on behavioural change. This involves building executive presence in the three areas of gravitas, communication and appearance.

Visit the Chamber’s website to look at the packages that are exclusively available for SME and Start-up members.

Consulting Vendigital is a specialist supply chain consulting and software company.

Specialising in Asian supply chains and sourcing safely, Vendigital gives business owners confidence in knowing they enjoy cost leadership in the region. Vendigital is offering a number of discounted services, including Product Costing and Sourcing Strategy Advice for SME and Start-up members.

HR Tricor Executive Resources provide high quality executive search and human resources solutions backed by in depth specialist resources and expertise. Through the SME Marketplace members will receive a 30% discount on a variety of HR services.

Financial Services TMF Group knows a company’s first forays into Hong Kong will most likely be on a strict budget, since start-up costs are many and can quickly spiral out of control. That’s why, they are offering to waive all start-up costs for their services, for SME and Start-up members!

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The CFO Centre provides high calibre Chief Finance Officers to US$5m $100m turnover businesses on a parttime basis and for a fraction of the cost of a full-time CFO. They offer sole Chief Finance Officer within a company or in a support role to existing Chief Finance Officers on the high value projects within your business.

www.britcham.com

Insurance

Marketing

Mercer is a global consulting leader in talent, health, retirement and investments. Mercer will help save your money by finding the right insurance partner. Take advantage of the affordable health and benefits solutions that are available through the SME Marketplace.

Ogilvy is offering not just one special offer but four! As the Agency Of The Year, they’ve created four special offers – all highly-customisable and personalised – that will cover all marketing needs from Strategy to Social, PR to Production. All priced exclusively for SME and Start-up members to help their business grow.

IT

Serviced Offices

FunctionEight is a full-service technology company, providing outsourced business IT support, and bespoke advice, infrastructure and website development services to premium SMEs throughout Asia. Key services include IT needs assessments and network, file servers, change servers, firewalls / security and hardware setups. They are offering free registration of a domain name, basic website hosting, dns hosting and basic email for up to 5 users for 12 months for all SME and Start-up members of the Chamber.

CITIC CPC provides SmartCLOUD™ DaaS (Desktopas-a-Service) solution. With this virtual Desktop solution, SMEs & Start-ups can set up or expand offices quickly and easily without purchasing any expensive hardware.

InfoScreen provides IT consulting and support for SME’s and start-ups to upscale and streamline the operations by deploying the best-fit and customisable Quorum solution, Quorum is offering Start-up members a discount on their services.

Legal Tanner De Witt offers a range of services that appeal to start-ups and established companies alike. From company formation to shareholder agreements, and joint ventures to mergers and acquisitions, our Corporate and Commercial team works closely with clients to achieve desired results, offering commercial, practical and cost-effective advice.

Dragon Law makes it easy, fast, and affordable for businesses of all sizes to access law in Asia.Through their subscription services, SMEs and Startups can access their easyto-use document builder which takes you through a series of simple questions to build a well-drafted legal document, which can then be downloaded or signed electronically.

Compass Offices are providing SMEs and Start-ups with cost-effective and time saving workspace solutions. To start their businesses, SMEs and Start-ups can use Virtual Offices to benefit from a strategic business address as well as professional team support to manage calls and mail.

The Executive Centre is dedicated to the incubation of new start-ups and entrepreneurs by providing cost-effective and flexible office solutions. They’ll provide premium furnished offices on flexible lease terms from 3 to 36 months, with state-ofthe-art conference meeting facilities and complete business administrative services supported by bilingual professional teams.

With 3000 locations globally, Regus operates in premiere business locations worldwide. Regus provide cost-effective and flexible workspace solutions with difference solutions to meet any budget and requirement. They are offering an exclusive business solution to SME members of the Chamber.

Storage StuffGenie provides companies and individuals with a simple and hassle-free storage solution and are offering Startups and SMEs a special package for their storage solution for documents and other items.

Travel SME and Start-up Members can enjoy a free cabin upgrade from Hong Kong to London by enrolling onto the British Airways’ On Business programme.

Virgin Atlantic is offering new SME clients’ exclusive benefits to help their corporate ventures take off. With tailormade fares, flexible ticketing and door-to-door limousines, doing business is now a whole lot smoother.

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YOUR CHAMBER

Member Discount

There are many great benefits of being a member of The British Chamber of Commerce.

One of those is the Member Discounts programme, an exclusive package of discounts that range from discounted car rentals, reduced hotel accommodation, airfares and even relocation costs.

Every six months we invite members to prepare a tailor-made offer to all the members of the British Chamber. You can find these benefits listed below and for more details please visit our website www.britcham.com.

Food & Beverage & Accommodation

Members will receive 10% discount on top of the lowest rates that Accor’s Asian hotels are offering on the day. This applies to more than 1,600 Sofitel, Pullman, MGallery, Novotel, Mercure, Thalassa & Orbis hotels worldwide. You will also receive a 5% discount on top of the best unrestricted rates for hotels including ibis (in specific countries), All Seasons & Hôtel Barrière. For more information please contact Regina Yip on 2868 1171 or email: regina.yip@accor.com

Members of the British Chamber of Commerce can benefit from a 10% discount at this chic restaurant in Central. To make a reservation please call 2530 4422 or email booking: alfies@keeclub.com

Members of The British Chamber of Commerce in Hong Kong are entitled to an exclusive 20% discount across all restaurants and bars at Conrad Hong Kong

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Members will receive a 20% discount on food only in MoMo Café. To make a reservation please call 3717 8888

Members will receive a 15% discount off the bill. For more information please call 2810 6988 or email dotcod@hkcc.org

15% discount on food and beverage at The Grill and 10% discount on treatments upon spending HK$1,000 at the Plateau Spa. To make a reservation please contact The Grill on 2584 7722 or the Plateau Spa on 2584 7688

Members will receive a 10% discount off the total bill at Man Ho Chinese Restaurant, SkyCity Bistro, Velocity Bar & Grill, and The Lounge (promotion does not apply to alcoholic beverages). To make a reservation please call 3969 1888

www.britcham.com

Members can book a Smart Room at the special rate of HK$1,600 including a daily eyeopening buffet breakfast (subject to availability). You will also receive a 20% discount at five of the hip restaurants and bars that the hotel has to offer. Furthermore, when you book the 21 day-long room package at HK$23,100 you will receive a Round Trip Limousine Service. For more details please call 2980 7785

15% OFF total bill Rhombus International Hotels Group.

British Chamber members can enjoy 15% off the total bill at AVA Restaurant Slash Bar, Café Express and Azure Restaurant Slash Bar. Members can also enjoy 10% off the ‘Best Available Rate’ at Rhombus Group’s Hotel Panorama, Hotel LKF, Hotel Bonaparte and Hotel Pennington when booking through the official hotel websites

Members will receive 15% off the lunch buffet in Kitchen and dinner in Sing Yin, Monday to Friday, and 10% off in all venues at all other times. For more information or to make a reservation please call 3717 2222

Lifestyle & Travel As a member of the British Chamber of Commerce you can enjoy exclusive offers from British Airways. For more information please visit: www.britcham. com/memberdiscount/ british-airways

As a member of the British Chamber of Commerce, you can enjoy a 10% discount on all normal price merchandise when shopping at Colourliving in Wanchai. Please call 2510 2666 or visit www.colourliving.com

Special offers are available exclusively for members of the British Chamber of Commerce.

Please call 2532 6060 for more details or to make a reservation

British Chamber members can get a 5% discount on all purchases from VisitBritain’s online shop at the checkout.

Please visit www.visitbritaindirect. com/world for further details

Business Services Compass Offices are offering all Britcham members a free, no obligation, one month Virtual Office Address Package to help you get set up in Hong Kong as well as 50% off meeting room rentals. Please email hksales@compassoffice.com or call 3796 7188 to find out more

FastLanePro are offering all members of the British Chamber a 20% discount on one month Xero, online accounting services. Please contact 2961 4519 or email hello@fastlanepro.hk. For further details, please visit www.fastlanepro.hk

Britcham members can enjoy 50% off meeting room rentals and 5 days free business lounge visit. Please contact 2166 8000 for details.

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YOUR CHAMBER

Member Get Member You’ll be pleased to hear that prizes are up for grabs this year with the launch of our Member Get Member Campaign 2015-16.

So what are you waiting for? Successfully introduce a company to us before the end of March 2016 and receive a dinner for two at one of these fantastic member restaurants:

Café Renaissance, Renaissance Harbour View Hotel, Hong Kong Café Renaissance is the perfect place for all day dining.

Located on the Mezzanine floor, the 210-seat all-day dining café serves a wide variety of dishes from all over the world.

Cafe TOO, Island Shangri-La, Hong Kong The innovative cafe TOO with ten cooking theatres showcases the best of international cuisine as well as stages for their chefs’ engaging performances.

Furthermore, if you refer the highest number of new members to the Chamber during the year, you will win a Saturday Brunch for four at Watermark, courtesy of Cafe Deco Group.

Watermark Saturday Brunch Surrounded by the magnificent Victoria Harbour, Watermark at Central Pier 7 brings sumptuous weekend brunch to the next level with an array of tantalising seafood paired with the panoramic view of the city’s skyline.

Not only that, each new member will also receive a bottle of Champagne.

The Pawn The Pawn, renowned for its good food and heritage value, has become a favourite destination for locals and a “must-see” for tourists.

To enter: • Consider who among your contacts might be interested in joining the Chamber • Email hugo@britcham.com with the name and contact details of your suggested company • If appropriate, contact your suggested company and let them know that the Chamber will be in touch • The Chamber will follow up with each suggestion directly • If your referral is successful, the Chamber will contact you with details of how to book your dinner

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Terms & Conditions: • You must be a member of the British Chamber to be eligible for this offer. The dining vouchers will only be provided if your referral results in a new member for the Chamber • This offer is valid for all members whose referral results in a new Corporate, Overseas or Startup member of the Chamber. It does not apply to Additional members or additional YNetwork members • The Chamber will allocate the restaurant vouchers. Members will not be able to choose which restaurant they visit and must adhere to the terms and conditions

www.britcham.com

Head of the Table: Martin Cubbon, Head of Corporate Development and Finance Director of Swire

Hosted by the British Chamber’s Emerging Leaders Committee, the Head of the Table is a regularly held event where a small group of Hong Kong’s young executives have an opportunity to meet some of Hong Kong’s current leaders from a variety of fields over dinner while networking with other like-minded individuals.

Our most recent Head of the Table event was held by Martin Cubbon at The Continental in Pacific Place.

As Corporate Development and Finance Director of Swire Pacific Limited, Martin Cubbon is responsible for all aspects of the group’s new business development and finance, reporting to the Chairman.

He is also a non-Executive Director of Cathay Pacific Airways Limited and Swire Properties Limited.

He was previously Group Finance Director of Swire Pacific Limited from September 1998 to February 2009 and Chief Executive of Swire Properties Limited from March 2009 until December 2014. Martin joined the Swire Group in 1986 and was appointed to his current position in January 2015.

29th July 2015 at The Continental

By Bob Chapman, Advisory Senior Associate, EY.

Economics and qualified as a Chartered Accountant in 1983, working for Arthur Andersen in the UK before joining Swire Group in 1986.

Martin spoke passionately about his involvement with the IndoChina Starfish Foundation (ISF) in Cambodia.

ISF is an international charity that helps some of the poorest, most disadvantaged children in Cambodia.

As a founder of ISF, Martin is heavily involved with the charity’s activities and he encouraged all to find out more about them and the positive influence they are looking to achieve in the region.

Also in attendance was Peter Rolston, of B:Spoke Communicators, who shared some of his experiences from his career in Hong Kong as well as discussing his time with the Royal Navy. Both Peter and Martin shared their insights on developing their career paths and working in Asia.

Everyone present enjoyed the fantastic evening and The Emerging Leaders Group would like to thank Martin for his generosity.

Martin was born in Britain in 1957. He graduated from the University of Liverpool with a BA Honours in

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YOUR CHAMBER Sponsored by

Women in Business Summer Networking Lunch 8 July 2015 – 208 Duecento Otto, Hollywood Road The Women in Business committee organised a special summertime networking lunch, sponsored by The Fry Group, on 8 July 2015 to celebrate our beloved tennis tournament, Wimbledon.

Guests were encouraged to don all white while enjoying an afternoon of tennis, strawberries and cream, Chapel Down English sparkling wine, and networking. The event also raised over HK$4,000 for HandsOn Hong Kong, a charity dedicated to community based volunteerism.

Links of London, the official jewellery brand for Wimbledon, kindly gave some fabulous prizes from their Wimbledon collection.

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www.britcham.com Sponsored by

Inspirational Women Series with Joanne Ooi, CEO and Co-Founder of Plukka.com 16 June 2015 – Barclays, Cheung Kong Centre As part of the Inspirational Women series, sponsored by Barclays, Joanne Ooi, CEO and Cofounder of Plukka.com spoke to Britcham members on the 16 June 2015.

Joanne spoke about her many roles as an art connoisseur, environmentalist, online entrepreneur and mother, and explained how she juggles these roles while steering the growth and success of her latest venture, Plukka.com.

She explained that Plukka, an international fine jewellery ecommerce site, is “like the Sephora for jewellery”. She also shared her insights on how to succeed in retail in the digital age.

Sponsored by

Retail and Consumer Panel Event Digital Darwinism: Go Digital or Die? 18 August 2015 – PwC Conference Suite, The Landmark, Central To wrap up the first installment of the popular Retail and Consumer Series, sponsored

by PwC, we bought together a group of thought leaders to dissect a topic that is a point of contention for many retailers: Do Luxury brands need to go fully digital in order to survive, or is quality and in-store customer experience still paramount?

The discussion was led by Hong Kong/China Retail &

Consumer Leader, Michael Cheng, who posed some riveting questions to the panel, comprised of Paul Redmayne-Mourad from David Morris, Elisa Harca from Red Ant Asia and PwC Analytics Consulting Lead, Scott Likens, to discuss the future of Luxury and Retail.

The conclusion was that while it is important to expand digitally in order to keep up with consumer preference, and data collection and analytics is essential, there is still no replacement for human deduction and interaction.

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YOUR CHAMBER Sponsored by

Business Angel Programme 23 June 2015 – Hong Kong Club* From saving your life to sharing your life, the Business Angel Programme concludes with a pitch from shortlisted candidates.

The British Chamber of Commerce’s 18th Business Angel Programme event, sponsored by Baker Tilly Hong Kong, concluded with an angel pitch opportunity on Tuesday, 23 June 2015 at the Hong Kong Club. The programme brings together entrepreneurs and angel investors to create exciting new partnerships.

The four finalists, shortlisted from more than 30 business plans, were invited to pitch to an audience of angel investors who were eager to learn more about and invest in their businesses. Their ideas ranged from devices to help predict heart attacks ahead of time to save more lives (Heartisans) to creating an app that shares daily seconds of happiness together with close friends and family (Shosha).

Thanks to the continued support of our three supporting organisations: TiE HK, who provide one-on-one mentoring to the candidates; Connect Communication, who provide presentational skills training, and Compass Office for hosting the vetting sessions.

*Hosted by Andrew Seaton

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The four presenters were: •

Sang Yeon Hwang, Heartisans

•

Charlotte Sun, Locker Locker Self Storage

•

Igos Wos, TofuPay

•

Homeric de Sarthe, Shosha

Neil Orvay, Chair of the Business Angel Committee hosted the session, which was followed by active networking. The room was filled with vivacious conversations and an abundance of business cards were exchanged. It was one of the strongest lineups of finalists to date, so be sure to keep these startups on your radar and keep on supporting and participating in the Business Angel Programme!

www.britcham.com Sponsored by

25 June 2015 Oolaa, Bridges Street, CentreStage, Soho, Mid-Levels, Hong Kong

Jesse Lee (Mott MacDonald), Nick Hopton (Eire Systems (Hong Kong) Ltd) Michelle Nguyen (VG Media) and Andrew Seaton (The British Chamber of Commerce in Hong Kong). and Scott LeBlond (UniGroup Relocation).

Duncan Grewcock (CS Solutions Limited) Joanne Brown (Tanner De Witt), Natalie Pringle (MyLondonHome) and Elizabeth Seymour-Jones (Tanner De Witt).

Kenny Chan (Bupa Global) and Wicky Lau (Compass Offices).

Beatrix Lee and Karine Koh (WRG Creative Communication).

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YOUR CHAMBER Sponsored by

30 July 2015­ The Pawn, Johnston Road, Wan Chai

Caroline Sapriel (CS&A International), Claire Skinner (PSD), Veronica Rivera (AIA) and Davis Lewis (Black Isle).

Florine Frederique Clowez (Kerry Logistics), Vanessa Wong, Alizee Dardonville (Mediakeys Ltd), Helene Zhang (Kering) and Nadia Hossain (Crown Relocations).

Lily Poon (Amex) and Nancy Merani (Hutchison Corporate Travel)

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David Dodwell (Strategic Access Limited), Chuck Buckingham (SAB Miller) and Chris Morris (HK Tennis Association).

Martin Albert (FunctionEight Limited), Thomas Helmer (CS&A) and Hugo Deacon (British Chamber of Commerce in Hong Kong)

Gordon Crouch (HFS) and Andy Lau (BUPA).

Cherry Chu (IFBQ) and Mark Schwartz (Visa Connect).

www.britcham.com

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Choosing the correct path is not always easy Especially when navigating your way towards a secure financial future. Finding the right route can be a maze, filled with twists, turns and dead ends. So before you embark on your financial journey, make sure you have a reliable navigator from the offset.

At The Fry Group, we’ve been guiding our clients through their financial journeys for over 100 years, so we know the best routes to take.

For a preliminary consultation, contact us on +(852) 2526 9488 or email enquire@thefrygrouphk.com.

www.thefrygrouphk.com

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The Fry Group (HK) Ltd is regulated by the Securities and Futures Commission, is a member of the Confederation of Insurance Brokers and works on a fee basis.