The Dashboard: Connect. Share. Learn - Q2 2010 Issue by Sonja Hodges

Q2 2010 Issue

April 2010

Brought to you by:

www.JDEdwardsSE.org | www.JDEdwardsMA.org

Connect. kə-ˈnekt (verb): to become joined. Share. ˈsher (verb): to have in common; to partake of, use, experience, occupy, or enjoy with others.

Learn. ˈlərn (verb): to gain knowledge or understanding of or skill in by study, instruction, or experience; to come to know

Get Hands on with INSIGHT 2 JD EDWARDS at the QUEST PLAYDAY™ at Collaborate 10! 3

Welcome to the Q2 2010 issue of The Dashboard e-Magazine: Connect. Share. Learn. We hope that 2010 is off to a great start for each of you and that your organizations are finally seeing some light as we slowly begin to move out of economic turmoil. As leaders within the JD Edwards Community, we understand that it is our responsibility to provide you with beneficial and relevant information to help you better leverage your software solution — resulting in more efficient and effective business operations. You can always count on us for the latest on JD Edwards. From new software releases and updates, to upcoming live events and webinars, we are your resource. Whether it is native JD Edwards functionality or a JD Edwards complementary product, we provide you with informational support to help you discover ways to maximize the value of your JD Edwards EnterpriseOne or World software solution. Sponsored jointly by the JD Edwards Southeast Conference & JD Edwards Mid-Atlantic Conference, The Dashboard is the leading informational resource for the JD Edwards community throughout the eastern United States. As with every issue of The Dashboard, we hope that you find it to be informative and filled with ―Ah-ha‖ moments. Sincerely,

The Dashboard Team 4

Get Hands on with EASYPROCESS at the QUEST PLAYDAY™ at Collaborate 10! 5

In this Issue... Connect.

8 9 Quest Playday™ 10 JD Edwards Executive Luncheons JD Edwards Southeast Conference 11 SAVE THE DATE!

Get your chance in the ―sandbox‖ at Collaborate 10. Network with fellow JD Edwards community members.

Share.

JD Edwards EnterpriseOne Upgrade Community Forum

NC Sales and Use Tax for Computer Software

Learn.

Upcoming FREE JD Edwards Webinars

Upcoming JD Edwards Training Classes

Oracle Security Alert—CVE-20100073

Accelerated Pricing Resolution Engine \

Quest Spring 2010 On-Line Magazine

15 17

Issues with Firefox 3.6 and My Oracle Support

How to Turn IT Staff Into Business Participants

IFRS March 2010 Update The Battle Between Oracle and Rimini 6 Street

Features.

19 Helping Hands 23 User Spotlight!

ALL Out is the leading provider of security and compliance products for JD Edwards EnterpriseOne and World Software.

Looking for ways to lower project costs and reduce implementation times? ProjectPlus is a family of tools that will significantly reduce project times and help meet aggressive completion dates by automating a large number of time consuming tasks that are an essential part of any project. It transforms tasks that can take days or weeks into hours. Perfect for Set-up, Roll-out and Upgrades. Features include Automatic set-up of menus  Menu Management in a grid  Applying Menu Filtering in a grid  Mass creation of user and role profiles  Automatic generation of security “Open to Closed security” in a live environment Row security “Exclusive to Inclusive” conversions  And much more 

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JOIN US for a ProjectPlus Webinar, MAY 4TH 12-1PM EST. Unable to attend the webinar? For additional information on ProjectPlus, contact us at info@JDEdwardsSE.org.

Get Hands on with ALLOUT SECURITY at the QUEST PLAYDAY™ 7at Collaborate 10!

Connect.

April 18-22, 2010 Las Vegas NV Presented by the IOUG, OAUG and Quest, is designed to help users of the full family of Oracle business applications and database technologies gain greater value from their Oracle investments. Quest's special events and educational content are focused on PeopleSoft, JD Edwards and other Oracle applications, such as Hyperion, Agile, Oracle Utilities, in use within the Quest community.

View the Advance Program!

Connect. Quest Playday™ April 19-21, 2010 | Las Vegas NV Hosted by: brij Image & Information For JD Edwards EnterpriseOne, JD Edwards World, And PeopleSoft Enterprise, Users. A Playday™ is a hands on, no hype, no pitch environment where end users can actually sit down and work with software products. Through self-guided scripts and consultant assistance as needed, Playday™ offers hand on learning opportunities for both technical and functional users alike. Whether you are curious about new functionality or need key individuals to understand the impact an upgrade could have on your organization, a Playday™ can help.

Connect. JD Edwards Executive Luncheons Hosted by JD Edwards Southeast & Mid-Atlantic Conferences, InsightSoftware.com & brij Image and Information

Join us for a networking luncheon with fellow executives from companies using JD Edwards EnterpriseOne, JD Edwards World and Insight 2 JD Edwards. Learn ways to better leverage your company's technology resources and manage your business intelligence more efficiently and effectively through the discussion of best practices of fellow JD Edwards Community executives and an overview of tools that can help — all over lunch. Stick around after lunch for a mini Playday™ and get hands on with the live software presented.

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RSVP TODAY! 10

“the most highly attended JD Edwards specific Conference in the Southeast”

SAVE THE DATE OCTOBER 29, 2010 GRANDOVER GOLF & RESORT GREENSBORO, NC VIEW THE FULL PRESS RELEASE SUBMIT A PRESENTATION FOR APPROVAL

Share. JD Edwards EnterpriseOne Upgrade Community Forum Oracle has recently launched a Community Forum focusing on JD Edwards EnterpriseOne upgrades. Valid credentials to access MyOracleSupport are required. Join in - learn and share! My Oracle Support Community Forum for Upgrades – JD Edwards EnterpriseOne

Oracle Security Alert CVE-2010-0073 Unscheduled Oracle Security Alert for CVE-2010-0073 was released on February 4, 2010. Oracle strongly recommends applying the patches as soon as possible. This Security Alert addresses a vulnerability in the Node Manager component of Oracle WebLogic Server. This vulnerability may be remotely exploitable without authentication, i.e. it may be exploited over a network without the need for a username and password. A knowledgeable and malicious remote user can exploit this vulnerability which can result in impacting the availability, integrity and confidentiality of the targeted system. The Security Alert Advisory is the starting point for relevant information. It includes the list of products affected, a summary of the security vulnerability, and a pointer to obtain the patches. Supported products that are not listed in the ―Supported and Affected Products‖ section of the advisory do not require new patches to be applied. Also, it is essential to review the Security Alert supporting documentation referenced in the Advisory before applying patches, as this is where you can find important pertinent information.

Oracle Critical Patch Updates and Security Alerts Oracle Security Alert CVE-2010-0073

Share. NC Sales and Use Tax for Computer Software Prior to January 1, 2010, computer software delivered electronically or delivered by load and leave was exempt from sales and use tax pursuant to G.S. 105-164.13(43a). A sale of computer software that is designed to run on an enterprise server operating system is exempt from sales and use tax. The exemption includes a purchase or license of computer software for high-volume, simultaneous use on multiple computers, that is housed or maintained on an enterprise server or end usersâ&#x20AC;&#x2122; computers. The exemption includes software designed to run a computer system, an operating program, or application software. The delivery method of the computer software is irrelevant.

Details from the NC Department of Revenueâ&#x20AC;Ś.

Accelerated Pricing Resolution Engine The purpose of the Accelerated Pricing Resolution Engine is to improve performance when using advanced pricing in 8.12 and later releases. Oracle has recently published a White Paper covering an overview of this functionality, including: * Accelerated Pricing Engine Workbench * Accelerated Pricing Resolution Engine Constant * Loading the Accelerated Pricing Engine * Reloading the Accelerated Pricing Engine * Terminating the Accelerated Pricing Engine * Memory Management * Cursor Management Accelerated Pricing Resolution * Subsystem Management Engine Whitepaper * Multiple Caches Please Note: A valid user id and password for * Exception Conditions MyOracleSupport is required to access this document. * Cache Memory Footprint 13

Share. Quest Spring 2010 Magazine On-Line This issue of Quest’s Q&A Magazine is chock full of user tips, the latest news from Oracle, feature stories and more. In this edition of the magazine, the articles also feature a special focus on security, including an exclusive interview with Frank Abagnale, the world famous security and fraud expert and real-life subject of the film Catch Me if You Can. How to Turn IT Staff Into Business Participants Jim DiMarzio the CIO of Mazda North American Operations and a CIO Executive Council member asks ―How can CIOs position staff to actively partner with the business?‖ Excerpt: It’s one thing for IT leaders and staff to know the business, but it’s another to play an active role in the process of planning and conducting that business. This is what has to happen if IT is to have a more strategic impact on the company and the bottom line, from the CIO on down. That integration will come not after one project, but after a series of simple steps that demonstrate the process to your staff through your actions.‖ Read his article at CIO Magazine…

SmartCommerce Solution Components: Credit Card Processing with PayPalâ&#x201E;˘ E-Commerce B2B/B2C Web Storefront Retail Point of Sale (POS) Enhanced Sales Order Management JOIN US for a SmartCommerce Webinar, JUNE 16TH 12-1PM EST. Unable to attend the webinar? For additional information on SmartCommerce, contact us at info@JDEdwardsSE.org. 15

Share. Known Issue Viewing Knowledge Documents Using Firefox 3.6 on My Oracle Support From MyOracle Support – We are aware of a current issue with My Oracle Support and Firefox 3.6. Using Firefox 3.6, when clicking on a link for a Knowledge document the document appears blank. The workaround is to instead open the documents in a new tab or new window. We are working on the fix for this issue and hope to have this resolved in the near future. We apologize for any inconvenience. So, if you’re a Firefox user, it’s not just you. Try this workaround, or consider a Firefox Add-on, like IEView – which will allow you to configure MyOracleSupport to always launch from IE.

IFRS March 2010 Update The AICPA’s Arleen Thomas, CPA, discussed the SEC plan for IFRS and what the new timeline means for CPAs. Click on the image below to watch the video.

Share. The Battle Between Oracle and Rimini Street There is a battle brewing between Oracle and Rimini Street that may place some customers directly in the crossfire. In court documents submitted by Oracle, Rimini Street has been accused of offering heavily discounted support offerings for Siebel, JD Edwards, and PeopleSoft applications. In January, InformationWeek published an article stating that the Oracleâ&#x20AC;&#x2122;s lawsuit against Rimini Street, Inc. also accuses them of unlawfully obtaining Oracle software and intellectual property and providing it at tremendous discounts, along with third-party support, to Oracle customers. In March, CNNMoney.com published that Rimini Street has presented counterclaims in a suit against Oracle, alleging copyright misuse, defamation, disparagement, trade libel, and unfair competition under the California Business and Professions Code. Rimini Street has also filed their response to Oracleâ&#x20AC;&#x2122;s allegations with the objective of showing the legality of their business processes and procedures and putting an end to anticompetitive tactics they feel Oracle has displayed. How could this affect your business? Based on the outcome, third-party support providers may be required to alter their offerings, thus resulting in customers inability to acquire less expensive support and maintenance contracts.

Read the Full Article from InformationWeek. Read the Full Article from CNNMoney.com. 17

Learn how automating your JD Edwards applications can cut costs, time, and eliminate errors.

DOWNLOAD your complementary white paper now.

SUPPORT HAITI On January 12, 2010, a devastating event changed the lives of Haitians all over the world. Thousands of people have been affected by the magnitude 7 earthquake. As one of the least developed countries in the Western Hemisphere, Haiti needs our help. There are several agencies providing assistance to the victims of this natural disaster in Port-au-Prince, Haiti. You can help as well, by supporting Samaritanâ&#x20AC;&#x2122;s Purse International Relief as they provide critically needed assistance, including water, temporary shelter, blankets, hygiene kits, medical aid, and other essentials. Remember...every little bit helps.

Similar to how a gardener nurtures flowers in a traditional greenhouse, we plant seeds of hope, cultivate opportunity, and invest in the long-term growth of North Carolina students. Travel, technology, and academic programs have become our focus; they are the tools we use to help under-served students realize their educational and professional potential. We believe every child deserves broader horizons and brighter tomorrows. Through the GREENHOUSE GLOBETROTTER PROGRAM we expose high school students to the life-changing influences of philanthropic service and International travel. The outcomes are once-in-a-lifetime opportunities that cultivate new perspectives and encourage the pursuit of dreams. This Program began in 2003 and has led student-teams around the world to places like Guatemala, Ecuador, Uganda and Peru. Become a GreenHouse Supporter and join us in helping the youth of North Carolina realize their true potential. Visit www.DustinsGreenHouse.com to learn more.

Learn. Upcoming FREE JD Edwards Webinars What’s New with World A9.2 Manufacturing & Distribution April 28, 2010 | 12:00-1:00pm EST DETAILS | REGISTER

ALLOut Security ProjectPlus May 4, 2010 | 12:00-1:00pm EST DETAILS | REGISTER

VMWare May 19, 2010 | 12:00-1:00pm EST DETAILS | REGISTER

SmartCommerce Credit Card Processing June 16, 2010 | 12:00-1:00pm EST DETAILS | REGISTER

Flex Accounting June 30, 2010 | 12:00-1:00pm EST DETAILS | REGISTER

Learn. BI Publisher Training Class An interactive workshop for users of Oracle BI Publisher.

May 24-26, 2010 Suffolk, VA Class Topics Include: 

Set up existing and/or new JD Edwards reports to integrate with BI Publisher  Create graphically intensive reports in less than 1 hour  Review Technical Setup  Review the actual layout of a report View Course Outline | REGISTER

Measuring Metrics Courtesy of Chuck Musciano The EffectiveCIO Blog

User Spotlight

It’s a good bet that most people saw all or part of the Super Bowl, either at home or at a Super Bowl party. Suppose, as the game begins, the cable feed goes out and the television goes dark. Amid the howls of protest of those watching, you grab the phone and frantically dial your cable provider. When you finally reach a real person to complain of the interruption, they provide this explanation: We’re sorry for the interruption, but our records show that this is our first outage in your area in more than two months. Even though we project that the outage will last for at least four hours, that still means that we provided service 99.72% of the time. This easily exceeds our 99.5% target metric for excellent service! We appreciate your business and thank you for your patience as we work to restore your service. Thanks for calling! Happy now? Of course not. Yet many folks in IT hide behind metrics in a similar fashion. It is said that anything you measure will improve. That provides a strong incentive to measure system availability, since we’d all like to hit that elusive goal of 100% uptime. But there is a difference between using those metrics to improve our performance and using those metrics to improve our public relations. Uptime tracking coupled with root cause analysis will help you find and fix many tiny problems that may exist in your environment. Most mature IT shops have long ago figured out how to run their systems without catastrophic failure. We can all hit availability of about 98 or 99 percent on a regular basis. Getting much higher than that, however, involves ferreting out deep issues that may only surface under unusual circumstances. It takes discipline and focus to get there, and metrics can really help. Metrics should never be used as a defense. When users are affected by an outage, the last thing they want to hear is how well you’ve been doing prior to the problem. It doesn’t matter, and you’re only annoying people that are already upset. Similarly, metrics should never be used to tell the world what a great job you are doing. When things are running fine, announcing that they are fine just makes you look boastful. Most users just want IT to work, and they don’t want to think about it beyond that. Building on our cable analogy, how would you like the cable company to call once a month to tell you that the service is running just fine? From the user’s perspective, availability is measured as a binary value: yes or no. There is no average, there is no track record, there is no target goal. You either provide your service or you don’t. Metrics matter internally so that we can improve our service. But they have little 23 bearing on user opinion and can actually do more harm than good. Use them wisely.

Additional Resources for the JD Edwards Community: JDEdwardsBlog.com EffectiveCIO.com

Join The Dashboard Team! Have an idea or topic that you would like to see included in the Q3 2010 Dashboard? SUBMIT YOUR IDEA