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All Divisions will develop alternative methods of seeking service feedback including for example: ➢ ➢ ➢
SMS texting Family Echo Care Cards
• The Trust will engage Members and Governors in ensuring the Board receives timely patient experience feedback via: ➢ ➢ ➢
Council of Governors Regular Involvement Activities Annual Member Survey
Ascertain Members and Governors views regarding the quality of our services and areas for quality improvement. Clinical Effectiveness • Clinical Network forum to drive forward continuous improvement of services for patients, and their carers/families through clinical engagement. • To focus on the development of care pathways (map of medicine) specifically for end of life, dementia, cancer, and early diagnosis, and other long term conditions managed through Urgent Care and Specialist Services networks. • To maximise the potential for an integrated approach to providing effective and efficient care patient care across the health and social care economy. • Bridgewater will put in place a communication technology (telehealth/telecare) and resource programme to support self-care and increase health literacy within its patient and carer population. Whilst delivering efficiency gains by supporting patients to manage their care and live more independently. • Review Bridgewater offender health provision to reduce inappropriate variation and maximise quality of services provided. • To improve life chances for children aged 0-5 by improving the level of access and support to families with children from 0-5 in line with the DoH Health Child Programme (2009). • Development of a range of clinical effectiveness and performance indicators.
Bridgewater Summary Integrated Business Plan 2012-2017
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