Delivering Excellence in Leisure
Page 18
National Benchmarking Nat Ave
LC Ave
Variance
FOP1
Standards, Systems and Monitoring
6.73
7.35
0.62
FOP2
Cleanliness
6.93
7.13
0.20
FOP3
Housekeeping and Presentation
7.21
7.28
0.07
FOP4
Maintenance
7.07
7.47
0.40
FOP5
Equipment
7.35
7.71
0.36
FOP6
Environmental Management
6.32
6.58
0.26
FOP7
Changing Rooms and Toilets
6.83
7.31
0.49
FOP8
Health & Safety Management
6.88
7.72
0.84
CR1
Customer Care
7.18
7.20
0.03
CR2
Customer Feedback
6.43
6.84
0.41
CR3
Research
6.64
6.64
0.00
CR4
Marketing
6.99
7.66
0.67
CR5
Bookings and Reception
7.44
7.62
0.18
STAF1
Staff Supervision
7.52
7.58
0.06
STAF2
People Management
7.40
7.45
0.05
STAF3
Management Style
6.70
7.13
0.42
SDR1
Business Management
6.82
7.38
0.56
SDR2
Programme Development
6.75
7.02
0.27
SDR3
Partnerships / Continuous Improvement (V3)
6.70
7.05
0.35
SDR4
Performance Management / Finance & IT (V3)
7.74
7.97
0.23
SDR5
Information and Communication Technology
8.01
8.06
0.05
SDR6
Continuous Improvements
6.71
6.80
0.09
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