Transforming
Autumn 2018
Breckland A Breckland Council publication for all residents
Lest we forget 1918 – 2018
Find out where and when Breckland’s World War I commemoration events are taking place
Inside this issue Never forget your bin day! – p3 Silver Social wins Quality Award – p4 £1.5m for new community projects – p5 Breckland commemorates Armistice Day – p15
www.breckland.gov.uk
First Words
Welcome to the Autumn-Winter edition of Transforming Breckland T
his year we are commemorating the centenary of Armistice Day and the end of World War I. Some of the millions killed during the Great War came from our district’s towns and villages but never returned to their loved ones. To help recognise their great sacrifice, I’m proud that Breckland Council is supporting a series of events and projects across the district (page 15).
leases to start-up businesses, funding for local entrepreneurs and improvements to leisure facilities (page 5).
There are also lots of other great events and activities taking place in Breckland. During November, our Silver Social arts programme will include Edinburgh Fringe Festival award winners and will continue to offer you an important opportunity to socialise and meet new friends while exploring your creative side and enjoying wonderful performers in local venues. Don’t forget transport to events is provided free of charge! (page 4)
Finally, Christmas is almost upon us and this year we will be supporting our local high street shops with a fun 12 Elves for Christmas competition. Help Santa find his naughty missing elves and you could enjoy £250 in local high street shop vouchers (page 9).
Making transport more accessible for job-seekers is also one of a number of initiatives we are putting in place as part of a £6m investment in community projects. We’re also looking to offer reduced rent
Setting up your first home is an important chapter for anybody starting on the housing ladder. I am therefore delighted that the latest affordable properties have now been completed in Narborough and are being occupied by local people, keen to live, work and enjoy the Breckland area (page 6).
Please do get in touch if you have any feedback – contactus@breckland. gov.uk. Regards, Cllr William Nunn Leader
Contact us... Transforming Breckland brings you news and information on the services and support provided by Breckland Council and its partners. Your comments and ideas are very welcome. Email contactus@breckland.gov.uk or call 01362 656870. If you need this magazine in large print, or in an alternative version, please contact Breckland Council on 01362 656870. Link-Up: Blind or partially sighted, or know someone who is? Transforming Breckland can be sent on a memory stick with the independently produced Link-Up, a free, fortnightly audio newsletter. To subscribe, email: contact@linkupbreckland.org.uk or call 01842 755131. Delivery issues? If you know someone who has not received their copy of Transforming Breckland please contact us on 01362 656870. Transforming Breckland is printed on chlorine-free paper from managed forests.
www.breckland.gov.uk 2
Quicker and easier
Never forget with ‘My Breckland’
ever wake up wondering whether D oyouyoumissed your bin day? Have you ever wanted to speak to your councillor about an important issue, but weren’t sure which councillor you should speak to or which electoral ward you live in? Maybe you required a local doctor or dentist surgery contact number, but didn’t know which surgeries are nearest? To find out those answers, and more, use our My Breckland service by visiting www.breckland. gov.uk/mybreckland and enter your postcode. Not only will you be able to see a full list of council
service updates that affect your property, such as weekly bin collections and how to purchase a brown waste bin, but you can learn how to report an issue, find out about the latest flood risks or traffic hotspots in your area or even use the ShopAppy.com link to browse your local independent stores and purchase your essential products online. So, the next time you wonder ‘Is it bin day tomorrow?’ think My Breckland and login!
Let’s get social! not follow, like or link up with Breckland Council on W hy social media to find out the latest news, business and service updates, competitions and events in your area.
Facebook: @BreckCouncil Twitter: @BreckCouncil LinkedIn: @Breckland Council
Providing the right services, at the right time and in the right way
3
Community
Silver Social wins Quality Award! Council’s Silver Social initiative B reckland has scooped a prestigious Quality Mark for helping to tackle loneliness in the Breckland community. Our scheme received the award as part of Norfolk County Council’s In Good Company campaign. We run Silver Social to engage older residents in arts-based activities across the district in an effort to tackle loneliness and isolation. It is funded by the National Lottery Arts Council with additional support from Breckland and Norfolk County Council Public Health. You can find out more about the upcoming Silver Social programme below or at www.thesilversocial.com
T
he Silver Social will be returning for its Autumn Programme with Breckland’s residents spoilt for choice with workshops and performances from outstanding international performers, Edinburgh Fringe award winners and prestigious London Southbank artists. Zimbabwean singer Anna Mudeka returns to Breckland, as she takes you on a journey through the music of her homeland. Seamlessly weaving story with song, Anna will share her experience of southern African culture to local audiences. Her powerful vocals and instrumental artistry will bring alive the rich musical tradition of Zimbabwe in a performance that is soothing, uplifting and educational. This year, Silver Social have commissioned local musicians Joe Mace and Carl Cole through
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Aldeburgh Music to bring five fun-filled musical workshops to our district in November. Everyone is encouraged to come along and meet new people while having fun ‘playing’ with music. Edinburgh Fringe winners – Bowjangles! In November, Breckland will welcome the Fringe’ award. Not to be missed! award-winning Bowjangles, an Workshops are free to attend and all-dancing, singing, juggling and performances are just £5, which joking string quartet, fresh from the includes refreshments. Contact us Edinburgh Fringe and Wondergound for FREE local transport and Speigeltent on London’s Southbank. bookings at community@ Their new show, Excalibow, was a breckland.gov.uk or call 01362 huge success at this year’s 656870. For more information visit Edinburgh Fringe Festival with www.thesilversocial.com or find five-star reviews and romped home us on Facebook (@thesilversocial) with the prestigious ‘Spirit of the and Twitter (@TheSilverSocial).
Projects being given support include...
•B reckland Council to take control of vacant shops and lease them at reduced rents to start-up businesses •L aunch of a ‘Dragons’ Den’ scheme to help fund local entrepreneurs •C reate grant schemes to help people into employment and new housing •H elp people into work via our transport to work scheme •D igital skills training programme to up-skill residents and help them access better employment opportunities •E xplore the possible development of leisure services in Attleborough and Swaffham, including gym facilities, climbing wall and astro-turf football pitches • I nvestment into the council’s Market Towns Initiative, which encompasses projects to help local towns and villages to thrive
£1.5m to be invested in community projects Council is B reckland investing £1.5m in a range of community projects across the district. The money will go towards various schemes including exploring options for leisure facility improvements, boosting small businesses, tackling transport issues for job seekers and helping people into higher-paid employment. It is part of the council’s overall plan to invest £6m into the community over four years. Among the series of agreed proposals are plans for the council to take ownership of vacant shops and then lease them at reduced rent rates to start-up businesses; the creation of a new ‘Dragons Den’ style grant scheme to support local entrepreneurs; and extra help for people to make the most of local employment opportunities
by providing assistance around transport to work. Another Council scheme aims to improve connections between local businesses and local residents by employing new staff to liaise between companies, schools and job centres. They will help to identify any skills shortfalls among local businesses and encourage the necessary training to be offered. This will enable local people to make the most of the employment opportunities and support businesses to grow. Other projects will look at opportunities to bring improved leisure services to Attleborough and Swaffham – such as improved gym facilities, a climbing wall and astroturf football pitch.
Enabling Stronger, more independent communities
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Community
Making a house
a home F
amilies have started moving into their new homes in Narborough after the first properties in an affordable housing scheme were completed.
The first 22 of a 33-home development on the village’s Denny’s Walk have now been finished and the new homeowners have started picking up their keys. The scheme is being led by Flagship Homes and we worked with the housing association to help them successfully apply for over £550,000 from central government to help deliver the £4.3m project. They are the latest affordable houses to be built in Breckland, with a total of 105 affordable homes expected to be built by the end of 2018-19. A further 235 affordable homes were built in the district within the last two years and we’ve now given planning permission for more than 500 new affordable homes to be delivered over the coming years. This will help even more people get their feet on the housing ladder.
Newly-weds settle into new home A
mong the first to move into the Narborough development were Lewis Taylor and Ashley Cainey, who married in September (pictured). The couple had been living in a privately rented property in the village and jumped at the chance to move into one of the lovely new homes on Denny’s Walk. “We are both local and have lots of family members in Narborough, so we’re really pleased to be able to stay close to them,” said Lewis. “The new homes are great with a decentsized garden.” living room
We are also directly involved in building new houses as part of our Breckland Bridge partnership, which has built and sold 14 houses in Mileham – including 4 affordable homes, and there are plans to begin construction of 10 new homes on the site of the former Chapel Road Primary School in Attleborough before the end of the year.
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Kitchen
Enabling stronger, more independent communities
Bedroom
Recycling and Waste
Five garden waste 1m tonnes , of Norfolk s subscriptions to be won! D recycling is processed o you love your garden in summer, but sigh at the sight of autumn leaves across your garden? Once you have completed a busy day in the garden, do you hate the time it takes and the inconvenience of having to load up your car to take the garden waste to the local recycling centre?
and R esidents businesses in Norfolk are being thanked for their work in reaching an important milestone, as the one millionth tonne of the county’s recycling is processed. Recycling collections from across Breckland are taken to the Materials Recovery Facility (MRF) at Costessey, where they are checked for quality, sorted into different materials, baled up and sent on to be recycled alongside recycling from other parts of the county. And it’s thanks to our householders playing their part that one million tonnes of paper, cardboard, plastics, glass, steel and aluminum have been kept out of general waste and are now being used as a valuable resource. Remember, many items which cannot be recycled also find their way into recycle bins, including about 400,000 nappies, which can cause issues with the recycling machinery. For more information about what can and cannot be recycled in Norfolk, please visit www. recyclefornorfolk.com
Well, we have the perfect solution - sign up today for our Garden Waste Collection Service and we’ll collect it for you every fortnight. No more hassle, just pop it in the brown bin! If you sign up before 30th December, you might even win a year’s FREE subscription! Signing up online using a debit or credit card for your brown bin is the quickest and easiest way to take out (or renew) a subscription. It costs £44 a year and you can do this on a tablet, phone or computer via www.breckland.gov.uk/ gardenwaste. We’ll deliver a garden waste bin (standard 240 litre size) for you, ideal for your hedge clippings, grass cuttings, leaves, cut flowers, shrub pruning’s and dreaded weeds. We are giving away FIVE FREE Garden Waste Collection Service subscriptions. To enter all you have to do is email competitions @breckland.gov.uk with “Garden Waste Competition” in your subject line email or write, quoting Garden Waste Competition, to: Communications Team, Elizabeth House, Walpole Loke, Dereham, NR19 1EE. Don’t forget to provide your name, age and address. To be eligible to enter, you must be aged 18 years or over, live within Breckland and have an active garden subscription on 30th December 2018. Terms and conditions apply (www.breckland.gov.uk/ article/3979/CompetitionTerms-and-Conditions)
Help us tackle fly tipping can all play a vital part in W etackling fly tippers, who blight our wonderful countryside and towns with illegal dumping. Fly tipping can vary in scale from a single bin bag of rubbish to large quantities of residential, garden, hazardous or commercial waste. Fly tipping is a serious criminal offence which carries an unlimited fine and a prison sentence in extreme cases. We will investigate any cases of fly tipping in our area and seek a prosecution if there is enough evidence. If you discover a fly tip please report it to us immediately by completing an online form at www.breckland.gov.uk/flytip. We aim to remove fly tips within a day of receiving a report.
Providing the right services, at the right time and in the right way
7
Growth
Funding boost for our market towns Council is B reckland investing in a number of schemes which will enhance Breckland’s towns and surrounding areas, with even more projects due to be given a financial boost in the coming months. The projects are part of our Market Towns Initiative, which aims to enhance the district for our residents and attract more visitors into the area. The Market Towns Initiative was initially assigned around £250,000 and has since had its funding increased by a further £250,000. The latest plans to receive financial backing from Breckland include: • A new programme of On The Green community events at Thetford
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Riverside leisure complex next year, following the recent popular activities which have included music events, a harvest day, visits from unicorns, and even a pop-up beach appear in the middle of the town. • Boarded windows at Thetford’s Guildhall will be painted with historical characters who point visitors towards the nearby Dad’s
Army Museum and a Dad’s Army mural will be painted at the back of the Carnegie Rooms. • Swaffham Town Council has been allocated £20k towards refurbishment of the town’s Buttercross • Funding for Watton and Swaffham town councils to buy new market stalls to help invigorate each town’s markets and enable the councils to put on new events, such as a farmer’s market. Previously announced Market Towns Initiative schemes include: the council’s ShopAppy project – which makes it possible for people to go online to click and collect goods from local independent shops; the roll out of ‘The Glutton’ modern street-cleaning machine; and in-town signage improvements.
Developing the local economy to be vibrant with continued growth
Community
s i h t s o l s a h a t n a S ? p l e h u o y n a C elves! Win £250 in high street vouchers anta has lost his elves! Dozens of mischievous elves have gotten themselves lost in the local independent shops of Breckland, and without them, Santa will be forced to cancel Christmas!
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He needs your help to find out which elves are hidden in which shops, so he can round them up in time for delivery on Christmas Eve night! As a special thank you, Santa Claus will be offering a special Christmas gift to the first 250 people who help him, as well as entry into a prize draw for £250 worth of local high street vouchers (1st prize) and 10 runner up prizes of £25 of local high street vouchers.
Where can I find Santa’s elves?
Search local independent shops, who use ShopAppy.com, across Breckland’s market towns to find the mischief makers. A full list of shops taking part in this search can be found at www.breckland.gov.uk/elves and each shop will have a poster in their window informing participants there is an elf within. Simply match 12 or more elf names with the shops they are hiding in to receive your FREE gift and entry into the prize draw.
How to enter
Download your Santa’s Lost Elves entry form from www.breckland.gov.uk/elves or collect one from one of the participating stores. To collect your gift, hand in your completed form at one the following collection points: Market Cross Café, Swaffham or Onestop, Attleborough. Alternatively email community@breckland. gov.uk. For more info and for full terms and conditions visit www.breckland.gov.uk/elves All participating retailers are part of our Shopappy.com scheme, which allows you to purchase products from local independent shops and collect the items at your leisure during normal shopping hours or after shops have closed. Why not explore ShopAppy.com from the comfort of your home and see what bargains you can discover on your local high street!
Please help me find my elves! Thank you, Santa Enabling stronger, more independent communities
9
Growth
Gym snaps up space at Thetford Riverside T
here is now even more on offer at Thetford Riverside after Snap Fitness 24/7 opened a brand new gym in the leisure complex. The gym sits alongside Grand Central American bar and grill, The Light cinema and Travelodge hotel.
This is the latest in a line of openings across the UK and is the first Snap Fitness in Norfolk. The large gym is easily accessible with ample parking and, as the name suggests, is open 24-hours so members can train at a time that suits them. The gym is fully kitted-out with brand new, state-ofthe-art cardio and resistance
equipment. The gym is also equipped with a virtual class system, called ‘Fitness on Demand’, this technology allows members to set up a personal virtual class of their choosing.
There will be multiple classes to choose from, including high-intensity interval training (HIIT) and holistic classes. This flexibility allows members to drop-in and arrange classes at a time that suits. We built the £8m leisure complex to support the regeneration of the town
and the site has already proven popular with residents and visitors alike. The opening of the gym is sure to attract even more people to make use of the venue. You can find out more about the gym by visiting www.snapfitness.com/uk/gyms/ thetford
A summer of success on the green I
t’s all been happening On The Green! From a fantastic pop-up beach with sandcastle competitions over the August Bank Holiday, to a variety of music nights drawing in the crowds, and magical unicorns and harvest celebrations, our On The Green programme of events at Thetford Riverside has brought together thousands of residents and tourists in the heart of Thetford. The leisure complex also hosted a Club Tropicana Summer beach party, an Abba tribute night and a sitar evening as part of the Thetford Punjab Festival. The recent ‘Harvest Time On The Green’, which took place in September, brought rural life into the town
centre, with farmyard animals and machinery on display and careers information from Easton and Otley College. We worked with local events company The Lively Crew to put on the range of events in order to bring together communities to make the most of the communal space at our Thetford Riverside venue. And we have more planned for next year – keep an eye out in Thetford and on our social media pages for more information!
Developing the local economy to be vibrant with continued growth
11
Business
Blueprint , for district s growth remains on track Council’s plan B reckland for the future growth of the district remains on track to be adopted in early 2019, after it was recently reviewed by an independent Planning Inspector. Our Local Plan will act as a blueprint for how we expect the district to grow through until 2036. In drawing it up, we worked closely with local communities to identify land in Breckland for new houses and business growth, which will create new jobs. Council is offering even more support to local B reckland businesses to help them succeed and grow. By working closely with local businesses we can help them to expand. This not only creates more jobs locally but often broadens the types of jobs available, so people can progress in their careers into higher-paid roles. We’re also working on projects to attract new businesses to the area. As part of our commitment to making sure the district is ‘open for business’, we’re reviewing some of our policies to make sure they support businesses, including considering our approach to housing and employment space, enforcement, and waste.
Our proposed plan was scrutinised by the Planning Inspector in September and we are due to consult with the public on a number of changes to our original plans before the end of the year. We then expect the final version of the plan to be adopted around spring next year.
We are also revamping the business pages of our website so key information, such as planning guidance, public protection information, business rates, and grant funding processes, is more accessible to businesses of all sizes. With some of the district’s businesses, we’re currently trialling a ‘key account model’, which involves a senior member of the council’s staff acting as the single point of contact for a specific business. They can work with the business to better understand their aspirations and any barriers they may be facing and help coordinate the council’s support so the business can fulfil its full potential. Run a business in Breckland? Access support and information via www.breckland.gov.uk/business
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Developing the local economy to be vibrant with continued growth
getting underway as part of a major investment project that will modernise lighting across Breckland. We are investing £900,000 over the next four years to either replace or repair around 3,000 lights owned by Breckland Council across our five market towns. We will be replacing the existing lights with modern LED bulbs, which are 33%
more efficient and therefore cheaper to run and require less maintenance. This means that we will be able to maintain or improve the lighting in the district while reducing total costs over time. We are making this investment as we are committed to making our towns as attractive as possible for our residents and visitors and because good lighting deters crime and keeps local people safe.
Strike it
lucky
Win a family bowling visit! This autumn you could win one of 10 family bowling tickets (up to 6 people) at Strikes, Station Road, Dereham. you’re a first-timer, an established league player or a W hether seasoned pro, ten pin bowling at Strikes in Dereham is always action packed and a fun day out. And with the latest equipment to hand, including lane bumpers, ball ramps, light weight balls for the young ones and easy access for wheelchair users, it’s easy to see how they cater for all-comers, every day of the week. To enter all you have to do is email competitions@breckland.gov.uk with “Strikes” in your subject line or write, quoting “Strikes Competition”, to: Communications Team, Elizabeth House, Walpole Loke, Dereham, NR19 1EE. Don’t forget to provide your name, age and address. Send in your answer to the following question:
How many pins do you normally have to knock over to get a strike? A.1 B.7 C.10
s Ro u job
overhaul of the A ndistrict’s streetlights is
ate 2500 re
Breckland’s bright future
help d l c ou
about c d n
Growth
is underway on a W ork new £1.5m roundabout in Thetford which could help significantly boost employment opportunities in the town. The new roundabout, being built at the junction of Wyatt Way and the A1066, will make it possible for large vehicles to access the adjacent Thetford Enterprise Park (TEP). This will mean the site becomes more attractive to new companies moving into the area, bringing more jobs for people living in and around the growing town. When the 44 acre site is fully occupied by businesses in the future, it could deliver up to 2,500 new jobs. It is a key employment site at the heart of the Cambridge Norwich Tech Corridor, a project which Breckland Council and our partners are delivering to encourage business growth at sites along the A11, between the two cities. The important infrastructure upgrade is being delivered and funded by a partnership involving Breckland Council, Norfolk County Council and the New Anglia Local Enterprise Partnership.
Deadline for entries is 30 November 2018. Terms and conditions apply (www.breckland.gov.uk/article/3979/Competition-Terms-and-Conditions)
Providing the right services, at the right time and in the right way
13
Community
Universal Credit rolled out across Breckland T
he new Universal Credit benefits system is now available across the whole of Breckland after a phased roll out over the summer. Universal Credit is a national initiative led by the Department for Work and Pensions (DWP) and replaces a number of other existing benefits, such as Child Tax Credit, Housing Benefit, and Working Tax Credit. The application process for Universal Credit is solely online, so we have been supporting local residents make the transition to the new system by providing guidance and digital skills sessions in our towns.
We already share office space with DWP in Dereham and Thetford and offer support from these ‘one stop shops’, while our digital support service has been made available in Norfolk County Council-led libraries in Attleborough, Watton and Swaffham: •A ttleborough: Monday (2pm to 5pm) and Thursday (10am to 2pm) •S waffham: Tuesday (10am to 1pm) and Friday (1pm to 5pm) •W atton: Monday (10am to 1pm) and Wednesday (1pm to 5pm) People will be able to seek advice from our customer services staff as well as making use of the free
access to computers and scanners which will be needed to submit Universal Credit applications, while being able to use our own online application forms for council services.
Win a meal out at
Grand Central Thetford! I
f you love the authentic taste and real flavours of the USA, the Grand Central Bar and Grill at the Thetford Riverside leisure complex has everything you could wish for all on one menu. For fans of a South Bronx Scramble breakfast, a classic American burger or the bold flavours of a lip-smacking plate of St. Louis Cut Ribs, it’s the perfect place to eat out! To enter all you have to do is email competitions@breckland. gov.uk with “Grand Cental” in your subject line or write to: Communications Team, Elizabeth House, Walpole Loke, Dereham, NR19 1EE. Don’t forget to provide your name, age and address. Send in your answer to the following question:
Prizes 1st. Family Meal for 4 2nd. Meal for 2 3rd. Breakfast for 2
In which American city would you find the famous Central Park? A. New York
B. Chicago
C. Los Angeles
Deadline for entries is 30 November 2018. Terms and conditions apply. (www.breckland.gov.uk/ article/3979/ Competition-Termsand-Conditions).
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Developing the local economy to be vibrant with continued growth
We Shall 2018 Remember Them
1918 T
o mark the centenary of the World War I Armistice, Breckland Council has awarded 10 grants of up to £500 to local organisations who are staging commemoration events and developing projects that record the district’s heritage during this important time in world history. Communities including Thetford and Banham are participating in the national “There But Not There” installation, incorporating life-sized transparent silhouettes of soldiers into their exhibitions, a poignant reminder of the Tommies who gave their lives in the conflict. Grants have also contributed towards the research and collation of remembrance books and e-records, preserving local stories from the period for future generations and church exhibitions. These fascinating historical works will include personal photos, family histories and artefact descriptions – reflecting and commemorating the impact of the Great War on Breckland’s rural towns and villages. Breckland Council actively supports the district’s Armed Forces Community and is committed to the Armed Forces Covenant - a promise by the nation ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly.
Upcoming centenary commemorations Swaffham museum is producing an e-record of Swaffham during World War I “There But Not There” statue on display in Thetford until 30 November “The Fallen” exhibition will be on display at Banham St Mary from 4–11 November Celebrating the end of WWI, an evening of entertainment, at Tittleshall Church on 11 November A Centenary Remembrance service at Scarning Church on 11 November Shipdham WWI Centenary Memorial Project will produce a Remembrance Book of those from Shipham who fought in the Great War The Great War Commemoration Remembrance service at Hoe & Worthing on 11 November Village Life After the War exhibition taking place at Whissonsett Church from 15–20 November
For more information on World War I commemoration events visit www.breckand.gov.uk/whatson
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Directory of online services Quick Reference Directory You can find out about our services, submit applications, make payments and report problems at: www.breckland.gov.uk
Apply for it! You can apply for lots of things via our website at www.breckland.gov.uk/applyforit Direct links to some of the most commonly used application forms are below: Housing and council tax £ Benefits Apply, manage or pay for Breckland Council benefits and services: www.angliarevenues.gov.uk/ breckland Building Control Inspection: Request a site inspection from our Building Control department: www.breckland.gov.uk/ building-control-inspectionbooking Bus Pass: The free passes are available to residents who meet the age or disability requirements: www.norfolk.gov.uk/ roads-and-transport/ public-transport/ buses/concessionary-travel-pass Garden Waste Collection Service Create or renew a subscription to have your garden waste collected every fortnight: www.breckland.gov.uk/ gardenwaste Library Service: Find your nearest library, search for a good read, and more! www.norfolk.gov. uk/libraries-local-historyand-archives Register for E-billing: View your account and receive council tax bills online: www.angliarevenues.gov. uk/breckland Postal Vote request: If you can’t get to your polling station on election day, you can still vote by post: www.breckland.gov.uk/ postalvoterequest Register to vote: To vote in future elections you must be on the electoral register: www.breckland.gov.uk/ individual-electoral-registration
Report it! Come across an issue? Let us know using our Report It tool: www.breckland.gov.uk/reportit A number of key issues are listed below for ease of reference, but you can do more on our website. Abandoned Vehicles: Let us know about a vehicle that has been abandoned on public land without lawful authority: www.breckland. gov.uk/article/3080/Report-anabandoned-vehicle Anti-Social Behaviour Affected by it? Don’t tolerate it, report it: www.breckland.gov.uk/ noise-or-nuisance
£
Benefit Fraud: Suspect a resident of Benefit or council tax fraud? www.breckland.gov.uk/ report-suspected-fraud Change of Address: For when you are moving and staying in the district or moving out of Breckland: www.breckland.gov.uk/ tell-us-youre-moving Change of Circumstances: Let us know if something changes eg. you get married, have a child, your partner moves in, your pension is different: www.angliarevenues.gov.uk/ breckland Compliments, Complaints, Comments: Let us know what’s working well and how we can improve further: www.breckland.gov.uk/ compliments-complaintscomments Damaged Wheelie Bin: We’ll repair or replace your wheelie bin ASAP: www.breckland.gov.uk/ damaged-wheeled-bin Dog fouling: Let us know of any incidents of dog fouling in public areas: www.breckland.gov.uk/ litter-and-dog-fouling
Faulty Street Light: Pass on details about street lights which are damaged or not working: www. breckland.gov.uk/article/3089/ report-a-faulty-street-light
Pay for it! Visit our website to pay invoices, council tax, business rates or benefits overpayments online. You can also set up a direct debit to pay your council tax on a monthly date that suits you. You’ll be able to pay for more things online soon, reducing the need to call during office hours or visit us in person. www.breckland.gov.uk/payforit
Fly Tipping: Let us know if you see fly tipped waste or saw somebody dumping rubbish: www.breckland.gov. uk/flytip Full Public Litter Bin: Has a litter bin near you been filled but not emptied yet? www.breckland.gov.uk/ full-public-litter-bin Highway Problem: Report problems with roads, pavements, cycle paths and Public Rights of Way: https://apps. norfolk.gov.uk/highwaysdefect Litter: Seen piles of dropped litter? Let us know: www.breckland.gov. uk/litter-and-dog-fouling Missing Wheelie Bin: Has your wheelie bin been lost or stolen? www.breckland.gov.uk/ missing-wheeled-bin Noise or Nuisance: Report loud music, barking dogs, industrial noise, bad smell, artificial light, smoke or bonfires, and more: www.breckland.gov.uk/ noise-or-nuisance Street Name Plates: Tell us if you’ve seen a street name sign that is unreadable, missing letters, missing the name plate, or damaged: www.breckland.gov.uk/ street-name-plate-problem
Find out first! Want to receive the latest information as soon as it is available? Sign up to receive email alerts about the things that matter to you: from news and events, to council and committee papers, consultation documents and job vacancies. Subscribe/amend your existing preferences at: https://public.govdelivery.com/ accounts/ukbreckland/subscriber/ session/new
Keep in Touch! If you need help or advice, contact our expert Customer Contact Centre staff at: contactus@breckland.gov.uk Facebook: @BreckCouncil Twitter: @BreckCouncil LinkedIn: @Breckland Council Post: Breckland Council, Elizabeth House, Walpole Loke, Dereham, NR19 1EE Local centres: www.breckland.gov.uk/visit-us