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1. Account Recovery
If you've forgotten your Yahoo email password or can't access your account:
• Use the Yahoo Account Recovery Page:
⚬ Go to Yahoo Account Recovery.
⚬ Enter your Yahoo email address or mobile number.
⚬ Follow the prompts to verify your identity via alternate email, mobile number, or security questions.
2. Password Reset
If you remember your Yahoo email but want to reset the password:
• Reset via Account Settings:
⚬ Sign in to your Yahoo account.
⚬ Go to Account Security.
⚬ Select "Change password."
⚬ Follow the instructions to create a new password.
3. Troubleshooting Email Access
If you're having trouble accessing your Yahoo email:
• Check Your Internet Connection: Ensure you have a stable internet connection.
• Browser Issues: Clear your browser cache and cookies, or try accessing your email in a different browser.
• Yahoo Mail App Issues: Update the Yahoo Mail app to the latest version, or reinstall the app if necessary.
4. Spam and Security Concerns
If you're receiving too much spam or suspect a security issue:
• Mark Emails as Spam: Select the unwanted email and click the "Spam" button to help Yahoo filter out similar emails in the future.
Yahoo does not typically provide direct customer support via phone, but they do offer various online support options that are accessible 24/7. Here are the primary methods for seeking support and their hours of operation:
1. Yahoo Help Center
Availability: 24/7
Access: Yahoo Help Center
Features: FAQs, troubleshooting guides, and articles on common issues.
2. Yahoo Account Recovery Page
Availability: 24/7
Access: Yahoo Account Recovery
Features: Steps to recover your account, reset passwords, and regain access.
3. Yahoo Community Forums
Availability: 24/7
Access: Yahoo Community
Features: User-to-user support and discussions on various topics.
4. Yahoo Mail Support via Social Media
Twitter: Yahoo Customer Care
Hours: Typically monitored during business hours (Monday to Friday).